411124, 25 PM ‘The Ultimate Jira Dashboard Guide| Old Steet Solutions Dp olgareet Q = Mow THE ULTIMATE JIRA DASHBOARD GUIDE CHRISTOPHER DUNFORD | OCTOBER 19, 2022411124, 625 PM ‘The Ultimate Jira Dashboard Guide| Old Steet Solutions Table Of Contents © Jira dashboard basics ¢ Jira dashboard gadgets and how to use them * How to make a BAD Jira dashboar © Too many gadgets © Too much text © Irrelevant charts/dashboards © Bad charts * How to make a GOOD Jira dashboard * Define your audience © Craft a story, the right one * Make your charts comprehensible © Make your charts maintainable * Different types of Jira dashboards you can make * How har iri hboar: * Sharing Jira dashboards internally ® Making your dashboards easy to find * Exporting a Jira dashboard © Sharing live Jira dashboards externally oR ing li inc © In summary... Reporting is essential for any team trying to improve, because reports tell you what needs improving. Without them, you're shooting in the dark. hntps:iwwwlestreetsoluions.comiaboutjra-dashboards 2e7rvs, 5:25 PM “The Ultimate Jira Dashboard Guise | Old Set Sohtions For teams working in Jira, the Jira dashboard is the single best reporting tool you have. And with the help of our dashboard add-on, Custom Charts for Jira, you can make them tell truly captivating data stories that will galvanize your teams into action. This guide offers tips and tricks to get the best out of Jira dashboards, so that you and your team will know, at a glance, exactly what's going well and what's not, without having to go looking. JIRA DASHBOARD BASICS There are two quite different ways of making reports in Jira. Development Team Dashboard varae Story Points pa Sprint Dashboard reporting in Jira nips: oldstrectsolutions.convaboutjra-dashboards 307411124, 25 PM ‘The Ultimate Jira Dashboard Guide| Old Steet Solutions 100e@ Project reporting in Jira The first is project reporting, where you go into an individual project, navigate to a board, click on Reports, and generate the report you want from the list. The other is dashboard reporting, where you can add multiple reports spanning multiple projects to a single screen, giving a more expansive overview of everything you're working on. The reports you stick on a Jira dashboard are called ‘gadgets’. Once you've created a Jira dashboard, you don't have to do anything else. Every time you reload the dashboard, all the reports will update automatically with the latest data. You can also configure them to refresh at regular intervals. This makes dashboard reporting a much faster way of reporting. With project reports, you have to generate them one-by-one in separate screens, and the data is fixed at the time you run them. In effect, project reports offer a snapshot of your data, whereas dashboards offer a dynamic, near-real-time view. Find out more about the difference between reports and gadgets in Jira, and why we think gadgets are better. nips: oldstrectsolutions.convaboutjra-dashboards411124, 25 PM ‘The Ultimate Jira Dashboard Guide| Old Steet Solutions Jira dashboard gadgets and how to use them A Jira dashboard gadget is a chart, graph, table, or diagram that displays Jira data and is accessed and configured directly on a Jira dashboard. All the different ‘windows’ that appear on the dashboard screen are gadgets. Jira comes with a certain number of gadgets out of the box. However, while these gadgets are really easy to use, they‘re super-limited in what data they will display, and in how they can display it. Custom Charts for Jira is a dashboard reporting add-on that lets you make much more customizable charts and graphs directly on the dashboard, the key thing being that it’s just as easy to use as the native gadgets. It means that you can replace your native gadgets with Custom Charts versions, and have much more power over your data. Many of the project reports have gadget versions. For example, you can go into a project and generate a Created vs Resolved Issues Report, or you can add a Created vs Resolved Issue Gadget to your dashboard. This is why we recommend using dashboard reporting instead of project reporting wherever possible, because dashboards are better and you just don’t need project reports most of the time. Plus, you can use Custom Charts on a dashboard. So, if you wanted, you could replace the native Created vs Resolved Issues Gadget — which comes as a line chart only — with a Created vs Resolved Issues Bar Chart using Custom Charts. Custom Charts is a gadget too. Once installed, you add it just like any other gadget (by clicking Add a Gadget). HOW TO MAKE A BAD JIRA DASHBOARD When you make a Jira dashboard to present to your team, you're in effect writing a story with charts. Like all stories, they need to be told well if you want your audience to react a certain way. nips: oldstrectsolutions.convaboutjra-dashboards 527rvs, 5:25 PM “The Ultimate Jira Dashboard Gu | Old Set Sohtions Here are some ways you can end up with a bad dashboard and bad data storytelling. Too many gadgets Stories can be hard to follow or even nonsensical if you add too many characters or your plot is overly complex. And if your Jira dashboard has too many gadgets, your audience won't understand the message you're trying to get across. nips: oldstrectsolutions.convaboutjra-dashboards 627411124, 525 PM ‘The Ultimate Jira Dashboard Guide| Old Steet Solutions Osten ret te mn cates roe ne ‘Scrum Team Dashboard ‘Spin Opt STP Sprint 3 - STP board Queene progress (Sry ony a t i I. hntps:iwwwlestreetsoluions.comiaboutjra-dashboards soa ‘Average Story Pots Per Team nach ‘Sent a 1o0®@ ‘eS Some Pe Aig £2 0 yerrvs, 5:25 PM “The Ultimate Jira Dashboard Gu | Old Set Sohtions We recommend no more than 6 gadgets/charts per Jira dashboard. If you need to show more data, make another dashboard. It's better to have multiple smaller dashboards for particular use cases than a giant dashboard attempting to show everything. In order for a dashboard to effectively convey information at a glance, it’s best to keep it simple. Too much text A Jira dashboard that’s cluttered with text is no good to anyone. Sure, you might want a list of Jira issues on your dashboard. It’s useful for showing a variety of information about your issues in one spot. But at most, have 1 issue list per dashboard. Good dashboards are about visualizing your data, and lists are hardly visual. They require the audience to interpret the data to get to the point of the story. And you're not telling a good, clear data story if you're asking viewers to tell it for you. arog Stary Pte Per Teamin seh Spit eee nasch nips: oldstrectsolutions.convaboutjra-dashboards 827411124, 25 PM ‘The Ultimate Jira Dashboard Guide| Old Steet Solutions Irrelevant charts/dashboards Avoid charts that have data points your audience doesn’t care about. If, for example, you use loads of different issue statuses, don’t show all of them. Just show the ones relevant to what you're trying to say. Likewise, don’t make charts with lots of assignees if you're only aiming convey information about the core team. A bad dashboard might also have the wrong combination of charts on it. Charts that are useful on their own, but when combined, make the whole dashboard irrelevant. Consider the dashboard below. This has an Only My Issues Tile Chart, a Project Status Pie Chart, an All Project Issues by Status Bar Chart and an Average Age of Issues Bar Chart. All of these reports are great, but who cares about all of these things at the same time? This dashboard is a story that consists of four excellent chapters, all from different books. Bo warn IT Team Dashboard ee eae Project status Cnty My ise Projectiesue by Stator nips: oldstrectsolutions.convaboutjra-dashboards 927411124, 625 PM ‘The Ultimate Jira Dashboard Guide| Old Steet Solutions Bad charts Then of course there are just straight-up bad charts. Charts that totally baffle the audience when they're supposed to do the opposite and make your message clearer. Like, you know, what the hell is this crap... Spot Check: How Do Top Tech Employers Compare? Want o know what its ko to work ata top tach frm ike Google, Facebook, or Amazon? PayScale compared 18 toch employers on nine different data points. Which employer looks like the right ft for you? A bad chart may also arise from choosing from the wrong type of chart for your data points. For example, we love pie charts here at Old Street (have a read of our staunch defense of pie charts that compares them to Aquaman), but we know they're not suitable in all situations. Like here: hntps:iwwwlestreetsoluions.comiaboutjra-dashboards 1027411124, 625 PM ‘The Ultimate Jira Dashboard Guide| Old Steet Solutions hePeview All Projects - Grouped by Status Category @ wo ” @ vPro 12 @ ve 6 CCharttte ¥ Al Pojcts- Grouped by Status Category . @ « Ocmiy 20% 2 Chart options Coulee tenes HD coma tata Display onhower Count + aera pl cart saree * Legend options Leoendpcsien Robt Lint ween rows ]©@ srw carecotumn D005 catim D sr00 toto It's super-difficult to see which segment is biggest. However, if we try a bar chart... exaRray Status Category + eatcuuare Coun > sues Live Preview All Projects ~ Grouped by Status Category ake ase of ¢ Total 45 Ahhh, much better. Chart te v | At Projects roupedtby Stas Category in chan’y BOG 2 Cchart options ‘avisabel taut (CHD comsstive tata Took sspiay count (6) © 3sen course brs © sre 4 above bre CBD Shon x eae Show yeaa sre count total under chact Of course, some bad charts arise from bad data, like these gems below. Frankly, if the story you're trying to tell is faulty... don’t tell it. hntps:iwwwlestreetsoluions.comiaboutjra-dashboards wer411124, 25 PM ‘The Ultimate Jira Dashboard Guide| Old Street Soktions . AMERICANS WHO HAVE TRIED MARIJUANA . LEV 51% - eS ni) 34% What was the best, ts the Super Bowl? Pate Vote at winni And sometimes, the data isn’t bad per se, but then your platform turns it bad. For example, native Jira has this nasty habit of duplicating values when you create Next-Gen projects, e.g. multiple “to do” and “done” statuses. As a result, you end up with a pie chart that looks like the one below on the right. ntps:hewwolsteetslutons.comiabourjra-dashboards 24124, 6:25 Pe “The Ultimate Jira Dashboard Gu | Old Set Sohtions Pretty darn confusing. Custom Charts for Jira automatically combines duplicate fields and statuses so that you can have a clearer chart like the one below on the left. Custom Charts Default Jira Pie for Jira Chart An: ME See more examples of good and bad data visualization, or find out more about improving how you visualize Jira data. HOW TO MAKE A GOOD JIRA DASHBOARD Here are the 4 things you need to do to make a good Jira dashboard that tells a solid and engaging data story. hntps:iwwwlestreetsoluions.comiaboutjra-dashboards 1927411124, 625 PM ‘The Ultimate Jira Dashboard Guide| Old Sveet Solutions BAe eee mens pa cs te a 4008 ‘ale Team Dashboard “oa tr Pts Po Sr oeua I 5 hntps:iwwwlestreetsoluions.comiaboutjra-dashboards sar411124, 25 PM ‘The Ultimate Jira Dashboard Guide| Old Steet Solutions Projet Dashboard Define your audience ls the dashboard for your entire team? |s it for an individual member of the team? Is it for a supervisor or some other stakeholder? Even though there may be crossovers, narrowing down your audience will make it easier to know the sort of story you're going to tell. Craft a story, the right one You don’t want your Jira dashboard to be the visual equivalent of a list of facts. You want it to engage your audience, move them, spur them to action. Facts don't do this. Stories do. Your story could be about the fact that some assignees are taking much longer to resolve customer requests than others and their customer satisfaction is suffering. To craft a story about that, start at the beginning. Give some context in terms of all assignees’ workloads. Lead up to your main point by talking about the average time to resolution and customer satisfaction (CSAT) ratings nips: oldstrectsolutions.convaboutjra-dashboards 6127rvs, 5:25 PM “The Ultimate Jira Dashboard Gu | Old Set Sohtions per assignee. Then comes your main point: some assignees are performing better than others and you need to look at why that is. Finally, produce the kinds of charts that will enable you to tell this story in a succinct way. Effective data storytelling prompts the discussions you need to be having about how to improve. Here, the team will be asking whether the workload is not properly balanced, or whether certain assignees need more help/training. Find out more about how to tell a compelling data story. Make your charts comprehensible To get your story across, you want charts that are easy to understand. So, avoid all the pitfalls of the bad charts discussed above, and make sure you choose the right type of chart for your data points. To aid understanding, add labels and descriptions to your charts. Show percentages. Tell the audience what the colors mean. Embed links to Confluence pages where they would provide context and define metrics. It’s particularly important to choose the right colors. It would be weird to have a RAG (red-amber-green) chart if you couldn't actually have RAG colors. As it happens, in native Jira, you can’t. Blue is green, amber is orange, and red is yellow. And you can’t change that nonsense because there’s no color customization out of the box. However, if you use Custom Charts for Jira, you can make RAG charts that are actually RAG. Like so: nips: oldstrectsolutions.convaboutjra-dashboards 6127411124, 25 PM ‘The Ulimate Jira Dashboard Guide| Old Sveet Solutions Custom Charts for Jira “oD Project Status @ ws 9% Make your charts maintainable If your reports and dashboards take a lot of time and effort to maintain, you'll end up not maintaining them properly. In time they'll start to show inaccurate data. Some ways of making your dashboards easier to maintain are: * Instead of labels, report on established data points like custom fields and components. We know adding labels to Jira issues is really popular, but over time you start to get slightly different versions of the same label due to typos, abbreviations, etc. And then you have to go in and do a load of manual cleanup. As your reporting becomes more formal, we recommend that you reduce your reliance on labels. Create and use templates, Custom Charts for Jira allows you to build Jira chart templates for common use cases, which is great for making future dashboards quickly. And with the Simple Search gadget, you can nips: oldstrectsolutions.convaboutjra-dashboards wien4124, 6:25 Pe “The Ultimate Jira Dashboard Gu | Old Set Sohtions use tabs to create different chart combinations for different audiences without having to generate a whole new dashboard for each one. * Avoid hard-cading dates. In Custom Charts for Jira you can use dynamic dates, which are much more flexible and make dashboards easier to update. DIFFERENT TYPES OF JIRA DASHBOARDS YOU CAN MAKE Our Quick and Easy Jira Reporting Cookbook has a great selection of dashboards that you can make using native Jira gadgets and Custom Charts for Jira. For more experienced Jira users, there are dashboards you can make using Adaptavist’s Scriptrunner and the business intelligence platform EazyBl. The ‘recipes’ include a dashboard for your daily standups, a dashboard for sprint retrospectives, and a dashboard that tracks time, story points, and cumulative totals instead of simply counting issues. For support teams using Jira Service Management (JSM), there is also a really insightful dashboard for monitoring customer satisfaction. (In addition to the cookbook, JSM teams might want to have a look at our articles about charts you can create for monitoring your IT service management (ITSM), and specifically, for measuring performance against service-level agreements (SLAs). The cookbook also explains how you can bring Jira dashboard reporting into Confluence, courtesy of the Jira Charts macro or the mirror-image sister app to Custom Charts for Jira, Custom Jira Charts for Confluence. With Custom Jira Charts for Confluence, you can make charts, graphs, and whole dashboards out of Jira data from directly inside a Confluence page. HOW TO SHARE A JIRA DASHBOARD Sharing Jira dashboards internally hntps:iwwwlestreetsoluions.comiaboutjra-dashboards 1827rvs, 5:25 PM “The Ultimate Jira Dashboard Gu | Old Set Sohtions You can share a Jira dashboard with an internal user simply by copying and pasting the link to it, as long as the internal user has permission to view it. This is usually where problems happen. Replies like “I can’t access that” or “All the gadgets are empty” are common responses after sharing a Jira dashboard internally. To avoid access issues, make sure the permissions are set up properly before you share anything. There are a number of options when choosing who to share Jira dashboards and filters with: nips: oldstrectsolutions.convaboutjra-dashboards 9127411124, 625 PM ‘The Ultimate Jira Dashboard Guide| Old Steet Solutions Rename and share dashboard Name* ITSM Project Dashboard Description Viewers Private Only you DB Project > Group (My organizati Only you & Private Private (default option) * Only accessible by the dashboard owner Group * Accessible to anyone in the selected group * On Jira Cloud you can only share dashboards and filters with groups you are a member of Public hntps:iwwwlestreetsoluions.comiaboutjra-dashboards 2027rvs, 5:25 PM “The Ultimate Jira Dashboard Gu | Old Set Sohtions * Anyone on the internet can view the dashboard or filter * This only allows anonymous users to see the underlying issues if the projects containing the issues also have Public set on the browse projects and issue permission schemes My organization (Cloud only) * Organizations are a site-level management system created by Atlassian specifically for Cloud * The documentation can be found here Any logged-in user (Server and Data Center only) © Any user that is able to log in to the Jira instance can access the dashboards or filters * This only allows logged-in users to see the underlying issues if the projects containing the issues also have “Any logged-in user” set on the browse projects and issue permission schemes. Making your dashboards easy to find A dashboard that no one’s looking at isn’t useful. Sharing dashboards is one thing, but you also want them to be easy to find when your users need them. So, link to them with shortcuts wherever your team does their work, e.g. the project sidebar, the Confluence sidebar, Confluence landing pages, etc. Also, make them easy for teams to find when they go to View all dashboards in the Dashboards dropdown, by giving them clear and descriptive names that tell you what those dashboards show. Sharing Jira dashboards externally is the hard bit. But there are a few options... Exporting a Jira dashboard nips: oldstrectsolutions.convaboutjra-dashboards 2iierrvs, 5:25 PM “The Ultimate Jira Dashboard Gu | Old Set Sohtions Better PDF Exporter for Jira allows you to export your dashboard as a PDF document. You can then email it, print it, or share it with whoever you want. You can even customize the way the dashboard looks by changing the layout, adding your company branding, and showing/hiding certain gadgets. Sharing live Jira dashboards externally The problem with a PDF export option is that you're sharing a static view of the dashboard. You'd have to export again (and again) to keep sharing updated data. Ideally what you want is to be able to share a live Jira dashboard outside your instance. Native Jira offers only one way to share a live dashboard outside your instance and that’s by making your dashboard (and the underlying projects) public. However, this means the dashboard and all the issues featured on it are visible to and searchable by anyone on the internet. As an alternative, Custom Charts comes with a Shared Dashboards feature that lets you share dashboards with customers in the Jira Service Management portal. In time, the Shared Dashboards feature will allow you to share dashboards with anyone using public links, without making your project public. So stay tuned! nips: oldstrectsolutions.convaboutjra-dashboards 2aier411124, 625 PM ‘The Ultimate Jira Dashboard Guide| Old Steet Solutions eM rjc Oatboad ene oe —— — Recreating live Jira dashboards in Confluence If you're a Confluence user, a way of sharing Jira dashboards with people who may be on your Confluence, but not on your Jira, is to use our app, Custom Jira Charts for Confluence. This app allows you to build a Jira dashboard from inside a Confluence page, i.e. you can make exactly the same charts and arrange them exactly as you would on the dashboard. Executives, customers, and other teams who have permission to view your Confluence pages will then be able to see and interact with your charts. hntps:iwwwlestreetsoluions.comiaboutjra-dashboards 23127rvs, 5:25 PM “The Ultimate Jira Dashboard Guise | Old Set Sohtions IT Support Overview 1 Caton sen Chars oustom ra cans ” ‘Average CSAT Per Organization 4 cuensin ones IN SUMMARY. © There are 2 types of reporting in Jira: project reporting and dashboard reporting. Traditionally dashboards were for higher-level insights, but now you can replace most of your board reports with dashboard gadgets and have them in one place. You can also use Custom Charts for Jira to replace even more of your project reports with dashboard versions. * Abad Jira dashboard is one that is messy, with too many gadgets or too much text. Alternatively, it could have lots of bad charts which are bad because the data is bad, the chart isn’t customized enough to show what you want it to show, or you chose the wrong type of chart for those data points. nips: oldstrectsolutions.convaboutjra-dashboards 2aior411124, 25 PM “The Ultimate Jira Dashboard Guide | ld Street Soltions A good Jira dashboard is one where you have narrowed down your audience, decided what story you want to tell with the data, and produced the most appropriate charts to tell it. It’s also one that’s easy to understand and maintain. If you want people to take notice of your dashboards, share them! And make them easy to find too, by adding links to them in the right places. However, make sure that your users can see them by ensuring permissions are properly set. Sharing a Jira dashboard externally is trickier, but the Atlassian Marketplace has options. You can either export to PDF using something like Better PDF Exporter for Jira, or if you want to share a live dashboard with always-up-to-date data, try Custom Charts. Custom Charts for Jira has a Shared Dashboard feature that lets you share entire dashboards with customers in the Jira Service Management portal. And its sister app, Custom Jira Charts for Confluence, lets you build and share charts and dashboards on Confluence pages. Christopher Dunford Christopher is a self-confessed nerd who'd probably take the cake on Mastermind if Star Trek: Voyager was his specialist subject. He writes fiction about time travel, conspiracies and aliens; loves roller coasters, hiking and Christmas; and hates carpet, rom-coms and anything with chill in it. He's written extensively for technology companies and Atlassian partners and specializes in translating complicated technical concepts, specs and jargon into readable, benefits-driven copy that casual readers will understand. Bm Confluence & Jira Reporting, Custom Charts for Jira, Custom Jira Charts for Confluence, Homepage Jira Better, Resources < Combine Confluence Templates with Jira Reports and Change the Way You Think > Encourage Self-Service with a Jira Service Management and Confluence Integration nips: oldstrectsolutions.convaboutjra-dashboards sia411124, 25 PM ‘The Ultimate Jira Dashboard Guide| Old Steet Solutions ABOUT OLD STREET SOLUTIONS We're a global Atlassian Platinum Solution Partner that makes software to simplify Atlassian’s powerful platforms. Our flagship app, Custom Charts for Jira, continues to be one of the fastest growing paid apps in the Atlassian Marketplace. GET IN TOUCH 128 City Road, London,EC1V 2NX morgan.folsom@oldstreetsolutions.com BE SOCIAL WITH US! QUICK LINKS Home Resources About Us Contact Us IMPORTANT LINKS Privacy Statement nips: oldstrectsolutions.convaboutjra-dashboards 2ei27411124, 25 PM ‘The Ultimate Jira Dashboard Guide| Old Steet Solutions Security Bug Fix Policy Support SLA Bedrok nips: oldstrectsolutions.convaboutjra-dashboards aren