Oracle Retail Customer

Engagement Cloud Services

Advance Release Notification
Release 18.2

January 2020

Copyright © 2020, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes
only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor
subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties
and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to
this document, and no contractual obligations are formed either directly or indirectly by this document. This document
may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without
our prior written permission.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their
respective owners.
Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used
under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo,
and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered
trademark of The Open Group.
 Disclaimer: The following is intended to outline our general
product direction. It is intended for information purposes only,
and may not be incorporated into any contract. It is not a
commitment to deliver any material, code, or functionality, and
should not be relied upon in making purchasing decisions. The
development, release, timing, and pricing of any features or
functionality described for Oracle’s products may change and
remains at the sole discretion of Oracle Corporation.

Copyright © 2020, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only, and the contents hereof are subject to change without
notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and
conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either
directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior
written permission.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of
SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered
trademark of The Open Group.
Purpose Statement
This document provides a summary of significant changes to Customer Engagement Cloud
Services 18.2, including enhancements that are scheduled to be included in the upcoming
release.
This information is intended solely to help you assess the technical and functional business
impact of these changes and resolved defects.
This document does not include previous enhancements or fixes from prior releases. Please
see the published Release Notes for the list of noteworthy enhancements in previous
releases.

Disclaimer

This document in any form, software or printed matter, contains proprietary information
that is the exclusive property of Oracle. Your access to and use of this confidential material is
subject to the terms and conditions of your Oracle software license and service agreement,
which has been executed and with which you agree to comply. This document and
information contained herein may not be disclosed, copied, reproduced or distributed to
anyone outside Oracle without prior written consent of Oracle.
The following is intended to outline our general product direction. It is intended for
information purposes only, and may not be incorporated into any contract. It is not a
commitment to deliver any material, code, or functionality, and should not be relied upon in
making purchasing decisions. The development, release, timing, and pricing of any features
or functionality described for Oracle’s products may change and remains at the sole
discretion of Oracle Corporation.
Due to the nature of the product architecture, it may not be possible to safely include all
features described in this document without risking significant destabilization of the code.

2 Advance Release Notification

Copyright © 2020, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only, and the contents hereof are subject to change without
notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and
conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either
directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior
written permission.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of
SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered
trademark of The Open Group.
Oracle Retail Customer Engagement Cloud
Services Advance Release Notification
Scheduled Noteworthy Enhancements
This guide outlines the information you need to know about the new or improved
functionality in the Oracle Retail Customer Engagement Cloud Services 18.2 update and
describes any tasks you might need to perform for the update. Each section includes a brief
description of the feature, the steps you must take to enable or begin using the feature, any
tips or considerations that you should keep in mind, and the resources available to help you.

Enhancement Automatically End User Customer IT Oracle Service

Available Action Action Request

New and Updated Options

Promotion Home user role 

Offer Score Card 
Advanced Search 
Capabilities

Re-designed Wizard 

New and Updated Options

Note: The term “Modern View” refers to the redesign of the user
interface for 18.2. The term “Classic View” refers to the previous
design of the user interface prior to this release.

Promotion Home Role

The system administrator can activate this new role on a user(s) account within the user
administration console. When the user logs in, that user will land on the Promotion Event
List Page directly.
 Customer Home (released in 18.0) will take precedence if the account has both turned
on.
 Access to additional functionality is provided in the Modern View.

3 Advance Release Notification

Copyright © 2020, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only, and the contents hereof are subject to change without
notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and
conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either
directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior
written permission.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of
SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered
trademark of The Open Group.
Offer Event Scorecard
The user can evaluate the performance of offers (fka Deals) across multiple promotion
events.
 Refer to the user documentation for additional details.
 Accessible only in the Modern View.

Advanced Search Capabilities

The user can quickly find specific promotion or offer objects for review and editing.
 Refer to the user documentation for additional details.
 Accessible only in the Modern View.

Re-Designed Wizard
This provides improved navigation when the user is defining Promotions and Offers.
 Refer to the user documentation for additional details.
 Accessible only in the Modern View.

Assumptions
 Depending upon which roles have been assigned, users can move between the
Classic View and the Modern View.
 The functionality and core business logic are the same between the two versions.
 The APIs are unchanged and remain fully compatible with any existing integrations.

Oracle Retail Customer Engagement Cloud Services 18.2 4

Copyright © 2020, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only, and the contents hereof are subject to change without
notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and
conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either
directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior
written permission.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of
SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered
trademark of The Open Group.
Oracle Corporation
World Headquarters
500 Oracle Parkway
Redwood Shores, CA 94065
U.S.A.

Worldwide Inquiries:
Phone: +1.650.506.7000
Fax: +1.650.506.7200
oracle.com

Copyright © 2020, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only, and the contents hereof are subject to change without
notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties
and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed
either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without
our prior written permission.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of
SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered
trademark of The Open Group.