Fiery E100 Color Server: Service Guide

Fiery® E100 Color Server
Service Guide
A guide for service technicians
45098285
29 July 2011
© 2011 Electronics For Imaging, Inc.
This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in
any form or by any means for any purpose without express prior written consent from Electronics For Imaging, Inc. (“EFI”),
except as expressly permitted herein. Information in this documentation is subject to change without notice and does not
represent a commitment on the part of EFI. The documentation is further covered by “Legal Notices” distributed with this
product. The documentation may be provided in conjunction with EFI Software (“Software”) and any other EFI product
described in the documentation. The Software is furnished under license and may only be used or copied in accordance with
the terms of the Software License Agreement, which can be found in the “Legal Notices” distributed with this product.
CONTENTS 3
CONTENTS
About the E100 7
How the E100 operates 8
Precautions 9
Standard electrostatic discharge precautions 11
Notices 12
Servicing the E100 14

Shutting down the E100 15
Starting the E100 16
Opening the E100 17
Restoring functionality after service 18
Printing E100 pages 19
Checking the network connection 20
Components 22
Checking connections 24
Connector panel 26
Front panel 27
Motherboard 28
Motherboard battery 34
Copier interface board 36
Network switch board 37
DIMM 38
CPU and CPU cooling assembly 40
Enclosed fan 46
Power button 47
Power supply 49
Hard disk drive 52
Clearing the CMOS 57
CONTENTS 4
System software 58
Installing system software through an Ethernet port 59
Installing system software through a USB flash drive 62
Backing up the system configuration 67
Restoring the system configuration 68
Installing software patches 69
System software installation error messages 70
Specifications 71
Hardware features 71
Physical specifications 71
Networking and connectivity 71
User software 72
Safety and emissions compliance 72
Troubleshooting 73
Where problems occur 73
Before visiting a customer site 74
At a customer site 75
Checking connections 75
Checking the network connection 75
Printing 76
Symptoms and solutions 78
INDEX 89
LIST OF FIGURES 5
LIST OF FIGURES
F IGURE 1: Printing system 7
F IGURE 2: Functional diagram 8
F IGURE 3: E100 installed in the copier 14
F IGURE 4: Power switch and power button 16
F IGURE 5: Opening the E100 17
F IGURE 6: Steps to verify the E100 18
F IGURE 7: Network connectors 20
F IGURE 8: Exploded view 23
F IGURE 9: Cable diagram 24
F IGURE 10: Connector panel 26
F IGURE 11: LED display and service switches 27
F IGURE 12: Aligning the security chip 32
F IGURE 13: Battery 34
F IGURE 14: Copier interface board 36
F IGURE 15: Network switch board 37
F IGURE 16: DIMM 38
F IGURE 17: CPU cooling assembly 40
F IGURE 18: Removing the CPU cooling assembly 41
F IGURE 19: Removing/replacing the CPU 42
F IGURE 20: Locating the flat corner of the CPU socket 43
F IGURE 21: Replacing the CPU cooling assembly 44
F IGURE 22: Inspecting the cooling assembly pins on the underside of the motherboard 45
F IGURE 23: Location of the enclosed fan 46
F IGURE 24: Location of the power button 47

LIST OF FIGURES 6
F IGURE 25: Location of the power supply 49
F IGURE 26: Replacing the power supply 50
F IGURE 27: Removing the HDD assembly 54
F IGURE 28: Removing the HDD from the bracket 55
F IGURE 29: Creating an isolated Ethernet network using a crossover cable 60

ABOUT THE E100 7
About the E100

The Fiery E100 Color Server embeds computer connectivity and highly efficient PostScript
and PCL printing capacity in the copier. In this guide, the Fiery E100 Color Server is referred
to as the E100. The following information is included:
• How to inspect, remove, reseat, and replace parts of the E100
For replacement parts, see your authorized service support center.
• How to reinstall system software
The E100 ships with preinstalled system software. However, occasionally, you may need to
reinstall system software; for example, when you replace a hard disk drive (HDD), upgrade
the system software, or perform certain troubleshooting procedures.
• How to troubleshoot the E100
F IGURE 1: Printing system

ABOUT THE E100 8
How the E100 operates

The E100 enables the customer to use the copier as a networked PostScript printer and
scanner. You can print to the E100 from networked Microsoft Windows computers, Apple
Mac OS computers, and networked UNIX workstations running TCP/IP.
The E100 hardware and system software provide efficient image processing and printing
controls.
A motherboard and a copier interface board process image data for printing and scanning.
The motherboard includes a CPU that controls the image data transfer to and from the
motherboard and runs the interpreter. The interpreter rasterizes the page description file and
compresses the image pattern into memory using compression technology.
The interpreter outputs compressed raster data through the image frame buffer memory to
the E100 copier interface board. The raster data is supplied to the copier, which then renders
the final image on paper at maximum engine speed.
One 1GB high-speed DIMM (dual in-line memory module) on the motherboard holds the
image data during printing.
When Fiery Scan uses the copier as a scanner, the E100 acquires image data from the copier,
stores the data in memory, and then transmits it to the computer that requested the scan.
External devices E100 Print device

motherboard
Network
switch board
RTC/ Super I/O

HDD I/O controller controller
hub
DX
RIPChip
Battery Copier
Flash
USB flash drive
for Type A
system software Memory &
USB 2.0 interpreter CPU
installation interface
Copier interface
board
Networked
computers
Network
interface Crossover
Ethernet
interface
+3.3VDC, +5VDC, +5VSB, ±12VDC Power

supply
PCI bus
F IGURE 2: Functional diagram

PRECAUTIONS 9
Precautions
When you service the E100, observe the following precautions:
Report shipping damage

If there is evidence of shipping damage, save the shipping boxes and damaged parts.
Immediately call the shipper to file a claim. Notify an authorized service/support center.
Do not change an existing network

The E100 is probably connected to an existing Local Area Network (LAN) based on Ethernet
hardware. The network is the link between the customer’s computer, existing laser printers,
and other prepress equipment. Never disturb the LAN by breaking or making a network
connection, altering termination, installing or removing networking hardware or software, or
shutting down networked devices without the knowledge and express permission of the site
administrator.
Do not assign an IP address to the E100

Only the site administrator should assign an IP address to a network device, including the
E100. If you enter an incorrect IP address for the E100, errors may occur on connected
devices.
Avoid damaging printed circuit boards (PCBs)

Observe the following guidelines:
• Do not bend a printed circuit board.
• Hold a printed circuit board by opposing edges, rather than by corners.
Follow standard electrostatic discharge (ESD) precautions

When you handle electronic components, you must follow standard electrostatic discharge
(ESD) precautions. For more information, see “Standard electrostatic discharge precautions”
on page 11.
Use the power cord correctly

Observe the following guidelines:
• Only use the power cord that shipped with the E100 or an appropriate replacement power
cord. For replacement parts, see your authorized service support center.
• Before you open the E100, unplug the E100.
• Keep the power cord away from foot traffic.
• Do not place objects on the power cord.
• Do not plug the E100 into a 2-hole, ungrounded outlet by means of a 3-prong adapter.
• Do not plug the E100 into a circuit connected to heating or refrigeration equipment
(including a water dispenser).
PRECAUTIONS 10
• Do not plug the E100 into a switchable outlet.

• Do not pull the cord to unplug the E100. Instead, pull the plug.
• Do not tamper with or disable the power cord grounding plug.
• Do not use an extension cord.
Do not bring liquids near the E100

If liquid spills on the E100, immediately unplug the E100.
Do not open the power supply
Do not open the hard disk drive (HDD)
Some edges on E100 components are sharp

PRECAUTIONS 11
Standard electrostatic discharge precautions

Electrostatic discharge (ESD), is a concern when working with electronic components, since it
can destroy circuits, or damage them, reducing their life span. The area around the copier is
probably not static-free.
When you handle electronic components, do the following:
• Work on a grounded antistatic mat.
• Wear an antistatic wristband, attached to the same location as the antistatic mat.
• Before you remove an electronic component from the shipping box, touch a metal area
of the print engine to discharge static from your body.
• After you remove an electronic component from the shipping box, place it face up on a
grounded antistatic surface.
• Leave electronic components in antistatic bags until you are ready to use them.
• Do not walk on carpet or vinyl while carrying an electronic component, unless it is in an
antistatic bag.
• If you remove an electronic component from the copier, immediately place it in an
antistatic bag.
PRECAUTIONS 12
Notices
Power supply cord notice
The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is
located/installed near the equipment and is easily accessible.
ATTENTION: Le cordon d’alimentation doit être débranché pour une mise hors tension totale du produit. La prise de
courant doit être située ou installée à proximité du matériel et être facilement accessible.
ATTENZIONE: Il cavo di alimentazione deve essere scollegato per interrompere completamente la corrente. Accertarsi
che la presa di corrente si trovi o sia installata vicino alla macchina e sia facilmente accessibile.
ACHTUNG: Der Netzstecker dient zur sicheren Trennung des Gerätes von der Stromversorgung. Stellen Sie sicher,
dass sich die Steckdose in unmittelbarer Nähe des Gerätes befindet und leicht zugänglich ist.
CUIDADO: El cable de alimentación eléctrica se utiliza como dispositivo de desconexión principal. Asegúrese de que el
enchufe-toma esté situado/instalado cerca del equipo y que sea fácilmente accesible.
CUIDADO: O cabo de força é usado como dispositivo principal de desconexão. Assegure-se de que a saída de energia
esteja localizada/instalada próxima ao equipamento e facilmente acessível.
VOORZICHTIG: Het netsnoer moet worden uitgetrokken om de stroomvoorziening te onderbreken. Zorg ervoor dat
het stopcontact zich dicht bij het apparaat bevindt en gemakkelijk toegankelijk is.
Lithium battery notice

There is danger of explosion if the battery is replaced with an incorrect type. Replace the
battery only with the same type recommended by the manufacturer. Dispose of used batteries
according to the manufacturer’s instructions.
ATTENTION: Il y a danger d’explosion en cas de remplacement avec le mauvais type de batterie. Remplacer
uniquement avec une batterie du même type recommandé par le constructeur. Les batteries usagées doivent être
jetées conformément aux instructions du fabricant.
ATTENZIONE: Pericolo di esplosione se la batteria viene sostituita con un tipo non corretto. Usare esclusivamente
batterie del tipo consigliato dal produttore. Lo smaltimento delle batterie deve essere effettuato in base alle istruzioni
del produttore.
ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterien durch einen falschen Batterientyp ersetzt werden.
Ersetzen Sie sie deshalb nur durch denselben, vom Hersteller empfohlenen Typ. Entsorgen Sie leere Batterien
entsprechend den Anweisungen des Herstellers.
CUIDADO: Existe peligro de explosión si la batería se sustituye por una de un tipo incorrecto. Sustituya la batería sólo
por una batería del mismo tipo que recomienda el fabricante. Deseche las baterías usadas según las instrucciones del
fabricante.
CUIDADO: Há perigo de explosão se a bateria for substituída por outra de tipo incorreto. Substitua apenas por outra
de mesmo tipo, recomendada pelo fabricante. Descarte as baterias usadas conforme as instruções do fabricante.
VOORZICHTIG: Het vervangen van de batterij door een verkeerd type kan ontploffing veroorzaken. Vervang de batterij
uitsluitend door hetzelfde, door de fabrikant aanbevolen type. Het wegwerpen van batterijen dient volgens de
voorschriften van de fabrikant te gebeuren.
PRECAUTIONS 13
Short circuit protection notice

This product relies on the building’s installation for short-circuit (overcurrent) protection.
Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A
international) is used on the phase conductors (all current-carrying conductors).
ATTENTION: La protection contre les courts-circuits (surtension) du produit est assurée par l’installation électrique du
local où il est installé. S’assurer qu’un fusible ou un disjoncteur inférieur ou égal à 120 V CA, 15 A aux Etats-Unis
(240 V CA, 10 A dans les autres pays) est utilisé pour les conducteurs de phase (conducteurs de courant).
AVVERTENZA: La protezione contro i cortocircuiti (sovracorrente) del prodotto dipende dall’impianto elettrico
dell’edificio in cui è installato. Accertarsi che sui conduttori di fase (che portano la corrente) venga utilizzato un
fusibile o interruttore non superiore a 120 Vc.a., 15 A negli Stati Uniti (240 Vc.a., 10 A internazzionale).
WARNUNG: Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz
installiert ist. Stellen Sie sicher, dass eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom,
10 A (bzw. in den USA 120 V Wechselstrom, 15 A) an den Phasenleitern (allen stromführenden Leitern) verwendet
wird.
ADVERTENCIA: Este producto depende de la instalación del edificio en lo relativo a la protección frente a
cortocircuitos (sobretensión). Asegúrese de utilizar un fusible o un interruptor de circuito que no sea de más de 120 V
CA, 15A en EE.UU. (240 V CA, 10A internacional) en los conductores de fase (todos los conductores que
transportan corriente).
ADVERTÊNCIA: Esse produto depende da instalação de proteção contra curto-circuito (sobrecarga) do edifício.
Assegure-se de que um fusível ou disjuntor de até 120 VAC, 15A U.S. (240 VAC, 10 A internacional) seja usado nos
condutores de fase (todos os condutores de corrente).
WAARSCHUWING: Dit apparaat wordt tegen kortsluiting (overstroom) beveiligd via de elektrische installatie van het
gebouw. Zorg ervoor dat de fasegeleiders (alle stroomvoerende geleiders) beveiligd zijn met een zekering of
stroomonderbreker met een maximale capaciteit van 120 V wisselstroom, 15 A in de V.S. (240 V wisselstroom, 10 A
internationaal).
SERVICING THE E100 14
Servicing the E100

To service the E100 hardware, do the following:
• Shut down the E100.
• Disconnect the AC power cable from the E100.
• Power off the copier.
• Unplug the copier.
• Remove the E100 from the copier.
Copier (back)
E100
F IGURE 3: E100 installed in the copier

Shutting down the E100

Before you inspect or service the E100, you must shut it down. Obtain permission from the
network administrator to temporarily shut down the E100.
If the E100 is not responding, and it is not possible to shut it down from the copier
touch panel, you can force the E100 to shut down. Only force the E100 to shut down as a last
resort, after an unsuccessful attempt at a normal shutdown.
TO SHUT DOWN THE E100

1. Verify that the E100 is not in use.
2. On the copier touch panel, press the Application button.
3. Press Fiery.
4. Press the Info tab.
5. On the Server tab, press Reboot Server.
6. Press Shut Down System.
TO FORCE THE E100 TO SHUT DOWN

• On the E100, press the power button until the green light turns off.
Starting the E100

The E100 has a power switch and a power button. When the E100 is powered on, the power
button is green.
Power switch Power button
F IGURE 4: Power switch and power button
TO START THE E100

1. Make sure that the E100 power switch is set to ON (|). Press the power button once.
2. Wait approximately 1 minute as the E100 completes the startup sequence.
The LED display flashes intermittently and displays 00. It then flashes intermittently and
displays 00 continuously.
Opening the E100

As part of servicing the E100, you may need to open the E100.
on page 11.
F IGURE 5: Opening the E100
TO OPEN THE E100

1. Shut down the E100 and the copier (see page 15).
2. Disconnect all external cables from the E100 connector panel.
3. Remove the four screws that attach the E100 to the copier.
4. Remove the E100 from the copier.
For detailed information about removing/installing the E100, see the installation instructions
that accompany the copier (not included in this document).
5. Place the E100 on a flat surface and remove the two screws that secure the cover of the E100
to the chassis (see Figure 5).
Set aside the screws so that you can replace them later.
6. Raise the cover and slide it toward the connector panel of the chassis to remove it.
Set aside the cover so that you can replace it later.
The E100 internal components are now accessible.

Restoring functionality after service

To complete any service procedures performed on the E100, reassemble the E100, reattach it
to the copier, and verify that it is working properly. To verify the installation, check the
external connections of the E100 to the copier and then to the network and/or USB port.
TO REASSEMBLE AND VERIFY THE E100

1. Reseat any cables, devices, DIMMs, or other parts of the E100 assembly that you may have
loosened or removed during inspection or service (see “Checking connections” on page 24).
2. Secure the cover to the chassis with the two screws that you removed earlier.
3. Reattach the E100 to the copier and do the following:
• Connect the copier interface cable from the E100 to the copier.
• Connect the network switch (Ethernet) cable from the E100 to the network.
• Connect the copier (Ethernet) cable from the E100 to the copier.
• Connect the power cable from the E100 to a power outlet.
For more information, see “Checking the network connection” on page 20.
4. If you installed a new HDD, install system software according to the procedure in “System
software” on page 58.
N OTE : A spare HDD is shipped without system software.

5. Make sure that the service switches are set to normal mode.
For more information, see “Front panel” on page 27.

6. Reattach the AC power cable.
7. Before you leave the customer site, verify E100 operation as follows.
Start the E100 and print Test Page

(see pages 16 and 19).
Connect the E100 to the network

and verify (see page 20).
Check the Setup options

(see Configuration and Setup).
F IGURE 6: Steps to verify the E100
N OTE : After starting the E100, check the airflow of the fan to make sure that air is blowing
out.
PRINTING E100 PAGES 19
Printing E100 pages

The copier touch panel allows you to print special pages that are included in the system
software. These pages reside on the HDD. The following pages are available:
• Color Charts
• Configuration page—identifies options installed on the E100 and the current
configuration in Setup. Always print this page before you perform a service procedure so
that you can restore settings if necessary. If your reboot, wait 1-2 minutes before you print
this page.
After a network connection is established, the site administrator can customize options
according to network and user environment. Using this page as a guide can speed up this
process. For more information, see Configuration and Setup, which is part of the user
documentation set.
• E-mail Log
• Font List identifies fonts on the HDD, including the default fonts shipped with the E100
and any customer-installed fonts.
• FTP Log
• Job Log
• Test Page verifies that the E100 is functional and correctly connected to the copier.
CHECKING THE NETWORK CONNECTION 20
Checking the network connection

The E100 provides twisted pair connectivity to an Ethernet network. This topic describes
how to connect the E100 to the network and print a few test documents to verify the
connection.
Depending on your network speed, the following unshielded twisted pair (UTP) network
cables are supported:
• 10BaseT: Category 3 or higher
• 100BaseTX: Category 5 or higher (4-pair/8-wire, short-length)
• 1000BaseT: Category 5e or higher (4-pair/8-wire, short-length)
If the copier is 230V, use a shielded network cable.
The network cable connects to the E100 copier (Ethernet) port (see Figure 7).
When installing system software with a

USB ports (type A)
prepared USB flash drive, you may use
any USB port.
Copier (Ethernet) port The copier port and network switch port
can be used interchangeably.
Network switch (Ethernet) port
F IGURE 7: Network connectors

CHECKING THE NETWORK CONNECTION 21
TO CONNECT A TWISTED PAIR CABLE TO THE E100

1. Shut down the E100 (see page 15).
2. Connect the network cable to the E100 copier (Ethernet) port.
3. Start the E100 (see page 16).
4. Configure Setup options.
The site administrator is responsible for configuring Setup according to the network and user
environment. Default settings in Setup may be adequate, although they may not be optimal
for the user’s environment. For Setup information, refer the site administrator to
Configuration and Setup, which is part of the user documentation set.
5. After configuring Setup options, verify the network connection.
After the E100 reaches Idle, it should be available on the network.

The site administrator should perform any additional Network Setup, verify the network
connection, verify that the E100 appears in the list of printers, and print a few test documents
from a networked computer that will use the E100. For more information, see
Configuration and Setup.
COMPONENTS 22
Components
The E100 includes the following replaceable components:
• Copier interface board
• CPU
• CPU cooling assembly
• DIMM
• Enclosed fan
• Hard disk drive
• Motherboard
• Motherboard battery
• Network switch board
• Power button
• Power supply
To locate internal and external components, including cables and ports, use the following:
• “” on page 23
• “Checking connections” on page 24
• “Connector panel” on page 26
• “The E100 front panel includes the LED display and service switches.” on page 27
• “Front panel” on page 27
COMPONENTS 23
Key
1. Chassis cover
2. Network switch board
3. Copier interface board
4. CPU cooling assembly
5. DIMM (1 GB) 1
6. CPU (2.66 GHz)
7. Battery
8. Security chip
9. Motherboard
10. 160GB SATA HDD
(hard disk drive)
11. HDD bracket 2
12. Enclosed fan
4
13. Enclosed fan guard
14. HDD SATA data cable 3
15. Riser/LED board cable
16. Power supply 7
5 8
17. Power switch 6
18. Power button
19. Chassis
10
14
15
11
12
13
16
18
19 17
F IGURE 8: Exploded view

COMPONENTS 24
Checking connections
The most common cause of a hardware problem is a faulty or loose connection. Before you
replace a component, check all external connections, and then check all internal connections.
1 4b
Enclosed fan
CPU
fan
4c
3
4a
Connect one wire to A

and the other wire to B.
HDD
A B 5
4d
Power supply
Power switch detail,
inside view
Cable key From To

1. CPU fan cable CPU fan CPUFAN connector on the motherboard
2. Enclosed fan cable Enclosed fan FAN2 connector on the motherboard
3. HDD data cable HDD data connector SATA1 on the motherboard
4. Power supply cables Power supply a. SATA power connector—HDD
b. 8-pin motherboard connector (pins 1–4 are used)
c. 24-pin motherboard connector (pins 1–20 are used)
d. Black and white leads on power switch
5. Power button cables Power button a. SW cable—J14 (pins 6 and 8)
b. SW LED cable—J14 (pins 2 and 4)
(For details, see page 25.)
F IGURE 9: Cable diagram

COMPONENTS 25
TO CHECK INTERNAL CONNECTIONS

When you handle electronic components, follow standard electrostatic discharge (ESD)
precautions. For more information, see “Standard electrostatic discharge precautions” on
page 11.
1. Shut down and open the E100 (see page 14).
Make sure to remove the AC power cable from the power outlet before opening the E100.
2. Make sure that all E100 cables, devices, and the DIMM (dual in-line memory module) are
present, intact, properly aligned, and well-seated in their connectors.
Check the following for proper installation in the chassis: power supply, HDD, enclosed fan,
motherboard, and motherboard components.
Check motherboard cable and component connections:
Motherboard silk-screened label Component or cable

DIMM1 Socket for 1GB DIMM
Q44 Socket for BIOS chip
SATA1 HDD SATA data cable
FAN2 Enclosed fan cable
N OTE : Airflow is out.
[on CPU, no label visible] CPU cooling assembly
CPUFAN CPU cooling assembly fan cable
[no label visible] Power supply cable, 20-pin for motherboard power
[no label visible] Power supply cable, 4-pin for CPU power
BAT Battery (see “Specifications” on page 71)
J14 Power button with two attached cables (two wires each):
SW LED SW • SW LED wires are red and black to J14, pins 2 and 4
2 18 • SW wires are red and yellow to J14, pins 6 and 8
1 17
N OTE : Four wires left to right: red, black, red, yellow
Check all other power supply cable connections in the chassis.
Location Component or cable

AC power switch Power supply cable with white and black leads.
Connect one wire to A and the other wire to B.
A B
View from outside View from inside
HDD Power supply with attached SATA power cable
3. If, after you verify connections, one or more E100 components is still not receiving power,
check the copier and its internal interface to the E100.
For more information, see the documentation that accompanies the copier.
COMPONENTS 26
Connector panel
With the connector panel, you can connect the E100 to the copier and the network. You can
also control the power supply of the E100 using the AC power switch and the power button.
When installing system software with a

USB ports (type A)
prepared USB flash drive, you may use
any USB port.
Copier interface port
Copier (Ethernet) port The copier port and network switch port
can be used interchangeably.
Network switch (Ethernet) port
Power button
AC power switch
Power connector
F IGURE 10: Connector panel

COMPONENTS 27
Front panel
The E100 front panel includes the LED display and service switches.
LED display
With the LED display, you can monitor the progress of an installation and view service codes,
which provide information about the status of the E100. For more information about service
codes, see “Troubleshooting” on page 73.
During startup, the E100 advances through a standard diagnostic sequence. Codes flash
rapidly on the LED display during this time, until the E100 reaches Idle. In the Idle state, 00
displays. If the LED display hangs with a code other than 00, one or more diagnostic tests
may have failed.
Service switches
Service switches allow you to change the mode of the E100, which is a required step in some
service procedures.
Normal mode
LED display
Service switches
Service mode
Boot mode
F IGURE 11: LED display and service switches

COMPONENTS 28
Motherboard
The motherboard includes a 2.6GHz Intel Core2 Duo CPU that controls the image data
transfer to and from the motherboard and runs the interpreter. The interpreter rasterizes the
page description file and compresses the image pattern into memory using compression
technology.
When you must remove and replace the E100 motherboard, do the following.
• Transfer the DIMM, CPU, and security chip from the old motherboard. Replacement
motherboards ship with thermal compound for use when transferring the CPU.
• Make sure that the new motherboard solves the problem you are troubleshooting
before you transfer options to it. Transferring options permanently customizes the new
motherboard so that it cannot be returned to inventory and cannot be installed in another
E100. If the new motherboard does not solve the problem, do not transfer options to it.
Instead, return the new motherboard to inventory.
• Do not reinstall system software at the same time that you install a new motherboard.
Reinstalling system software is not necessary when installing a new motherboard and can
result in an error if done before transferring options to the new motherboard.
• BIOS chips are not interchangeable. Do not transfer the BIOS chip from the old
motherboard onto the new motherboard. Doing so can damage the E100.
• Do not install a new HDD at the same time that you install a new motherboard.
It is unlikely that both the HDD and the motherboard are defective; therefore, avoid
replacing both to solve one problem. If troubleshooting strategies (checking cables and
connections, and so forth) do not resolve the problem and you suspect either the HDD or the
motherboard is at fault, use the following order: replace the HDD; install system software;
verify the problem still exists; and then move on to other procedures, such as replacing the
motherboard. Otherwise, you may need to return the E100.
Required items for motherboard replacement

You will need the following items:
Included in the motherboard kit

• New motherboard
• USB Prep Tool CD
COMPONENTS 29
Not included in the motherboard kit

• USB 2.0 flash drive (32MB) with write-protection turned off.
– Not all USB 2.0 flash drives are validated for use with the E100. If a flash drive does
not work, try another brand.
• Any PC with:
– Windows Vista (32- or 64-bit) or Windows XP with Service Pack 2 or later
– CD or DVD drive
– Support for USB 2.0
– 256MB of available memory
Motherboard jumpers
The following table describes the jumper pin locations on the motherboard. Do not move or
change any of the default jumper configurations.
TABLE 1: Jumper pins on the motherboard
Location on motherboard Default jumper configuration
JP7 No jumper installed

(on edge of motherboard, near J18)
J17 No jumper is installed

(on corner of motherboard, near SATA 1
connector)
J18 Jumper is installed on pins 1 and 2

(on edge of motherboard, near the on-board (pin 1 is indicated by a silkscreened triangle)
speaker)

(on connector edge of motherboard, near the
mounting screw standoff )

(on corner of motherboard, near J5)
COMPONENTS 30
TO REMOVE THE E100 MOTHERBOARD

Follow standard electrostatic discharge (ESD) precautions when you handle electronic
components. For more information, see “Standard electrostatic discharge precautions” on
page 11.
Before you remove the motherboard, you must remove all cables connected from other
components to the motherboard. These include both motherboard power cables, chassis fan
cable, HDD data cable, power button cables, and service board cable.
If you are replacing an old motherboard with a new motherboard, you will need to first
prepare the new motherboard (see below) and then verify functionality in service mode
(page 18).
1. If possible, print a Configuration page so that you have a record of system settings and
features (see page 19).
3. Remove the E100 from the copier (see page 17).

4. Remove the copier interface board (see page 36).
5. Disconnect the following cables from the motherboard (see Figure 9 on page 24):
N OTE : Before you cut any tie-wraps, note the cable routing, so that you can properly arrange
the cabling later with new tie-wraps. Tie-wraps are included in the motherboard spare kit.
• Power supply cable, 20-pin, from motherboard power connector
• Power supply cable, 4-pin, from CPU power connector
• HDD cable from motherboard SATA1 connector
• Enclosed fan cable from motherboard FAN2 connector
• Power button cables (two) from motherboard connector labeled J14
Four wires left to right: red, black, red, yellow
SW LED SW
2 18
1 17
6. Remove the five screws that secure the E100 motherboard to the chassis.
7. Slide the motherboard away from the connector panel cutouts.
Make sure to note the position of the “metal fingers” on the USB connectors so that you can
reposition them later.
COMPONENTS 31
8. Lift the motherboard out of the chassis at a 45-degree angle and set it on a flat, antistatic
surface.
As you remove it, be careful to avoid stressing the motherboard or the surrounding cables in
the chassis.
9. If you are replacing the motherboard with a new motherboard, proceed to “To prepare a
replacement motherboard” on page 31.
TO PREPARE A REPLACEMENT MOTHERBOARD

on page 11.
• Perform the following tasks on the old motherboard:
• Transfer the following components to the new motherboard: CPU, CPU cooling assembly
(see page 40), DIMM (see page 38), and security chip (see page 32).
Do not transfer the BIOS chip from the old motherboard onto the new motherboard.
Doing so can cause the system to shut down due to incompatibility issues.
• Remove the battery from the new motherboard (see page 34.) Set aside the battery so
that you can reinstall it after a minimum of two minutes.
• Wait a minimum of two minutes, and then reinstall the battery.
COMPONENTS 32
Security chip
If you replace the E100 motherboard, you must transfer the security chip from the old
motherboard to the new motherboard.
Make sure to remove the security chip from the old motherboard before returning the old
motherboard to your authorized service/support center. If you fail to install the security chip
on the new motherboard, the E100 will not start up and all customer-purchased software
options will be lost.
TO TRANSFER THE SECURITY CHIP TO THE NEW MOTHERBOARD

1. Locate the extraction tool provided in the new motherboard kit.
2. Remove the security chip from socket J12 on the old motherboard.
Carefully position the extraction tool around the edges of the security chip, and pull the chip
straight out of the socket. Make sure not to put stress on surrounding components.
Do not rock the chip from side to side when removing it from the socket. Doing so may result
in permanent damage to the security chip.
3. Inspect the security chip and carefully straighten any bent pins with needlenose pliers.
4. Install the security chip in socket J12 on the new motherboard.
N OTE : Be sure to align the small notch in the security chip with the notch in the outline that
appears inside socket J12. If you install the security chip incorrectly, you may corrupt the
security chip and/or the motherboard.
Security chip
Align notches
J12
F IGURE 12: Aligning the security chip

COMPONENTS 33
TO INSTALL THE MOTHERBOARD IN THE CHASSIS

When you handle electronic components, you must follow standard electrostatic (ESD)
page 11.
1. Lower the motherboard into the chassis at a 45-degree angle and carefully insert the
connector panel connectors through the connector panel cutouts. Lay the motherboard flat
and align the motherboard with the screw holes in the bottom of the chassis.
As you install it, be careful to avoid stressing the motherboard or the surrounding cables in
the chassis. Make sure to position the metal fingers on the USB connectors.
2. Install the motherboard screws into the chassis (five screws).
3. Connect the following cables from the motherboard (see Figure 9 on page 24):
• Power button cables (two) at motherboard connector labeled J14
Four wires left to right: red, black, red, yellow
SW LED SW
2 18
1 17
The two 2-wire cables are labeled SW LED and SW. SW LED wires are red and black;
SW wires are red and yellow.
• Enclosed fan cable to FAN2
• HDD cable to SATA1
• Power supply cables: 20-pin cable for MB power; 4-pin cable for CPU power
4. Install the copier interface board (see page 36).
5. Reassemble the E100 (see page 18) and start the E100.
6. Configure the date and time in Setup (for details, see the Configuration and Setup, which is
part of the user documentation set).
7. Print a Configuration page to verify system settings and features (see page 19).
COMPONENTS 34
Motherboard battery
The motherboard battery is a coin-shaped battery. To replace it, use a 3V manganese dioxide
lithium coin cell battery (Panasonic CR2032 or equivalent).
Clip
Battery
Socket
F IGURE 13: Battery
There is danger of explosion if the battery is replaced with an incorrect type. Replace it only
with the same type recommended by the manufacturer. Dispose of used batteries according to
the manufacturer’s instructions.
ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz
dürfen nur vom Hersteller empfohlene Batterien gleichen oder ähnlichen Typs verwendet werden. Verbrauchte
Batterien müssen entsprechend den Anweisungen des Herstellers entsorgt werden.
ATTENTION: Il y a risque d’explosion si la pile est remplacée par un modèle qui ne convient pas. Remplacez-la
uniquement par le modèle recommandé par le constructeur. Débarrassez-vous des piles usées conformément
aux instructions du constructeur.
ADVARSEL!: Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med bat-teri
af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren.
VAROITUS: Paristo voi räjähtää, los se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan
suosittelemaan tyyppiin. Hävitä Käytetty paristo valmistajan ohjeiden mukaisesti.
ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type
anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.
VARNING: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som
rekommenderas av apparat-tillverkaren. Kassera använt batteri enligt fabrikantens instruktion.
TO REPLACE THE BATTERY

Follow standard electrostatic discharge (ESD) precautions when you handle electronic
components. For more information, see “Standard electrostatic discharge precautions” on
page 11.
2. Remove the copier interface board from the motherboard so that you can easily access the
battery socket. For instructions, see page 34.
3. Locate the battery on the E100 and the metal clip that holds the battery in the socket.
4. Push the metal clip away from the battery.
Use caution when bending the clip; excessive force could cause the clip to lose its tension.
COMPONENTS 35
5. Pull the battery out of its socket and release the clip.
6. To insert a new battery, insert the battery into the socket, with the positive (+) side
facing up.
Make sure that the battery snaps into place and the clip holds it securely in the socket.
7. Reinstall the copier interface board.
8. Reassemble the E100 and verify functionality (see page 18).
The date and time of day are lost when the old battery is removed. For instructions on
entering Server Setup to program the system date and time, see Configuration and Setup,
which is part of the user documentation set.
COMPONENTS 36
Copier interface board

The copier interface board connects to the large PCI connector (PCIEXP1) on the
motherboard.
Copier interface port
F IGURE 14: Copier interface board
TO REMOVE THE COPIER INTERFACE BOARD

You must follow standard electrostatic discharge (ESD) precautions when you handle
electronic components. For more information, see “Standard electrostatic discharge
precautions” on page 11.
2. Remove the mounting screws that connect the copier interface board bracket to the
connector panel.
Do not remove the two jackscrews that connect the bracket to the copier interface board.
3. Lift the copier interface board from the chassis.
Set the board and the screws aside.

4. Place the copier interface board on an antistatic surface.
TO REPLACE THE COPIER INTERFACE BOARD

1. Connect the copier interface board to the large PCI connector (PCIEXP1) on the motherboard.
2. Secure the copier interface board bracket to the connector panel with the two mounting
screws that you removed earlier.
3. Reassemble the unit and verify functionality (see page 18).

COMPONENTS 37
Network switch board

The E100 connects to the copier by means of a network switch board. With this board, you
can create separate IP addresses for the E100 and the copier, which is a required step when
enabling some functions on the E100.
The network switch board connects to the small PCI connector on the motherboard.
F IGURE 15: Network switch board
TO REMOVE THE NETWORK SWITCH BOARD

2. Remove the mounting screws that connect the network switch board to the bracket on the
connector panel.
Do not remove the two jackscrews that connect the bracket to the network switch board. Save
the screws for later.
3. Lift the network switch board from the chassis.
4. Place the network switch board on an antistatic surface.
TO REPLACE THE NETWORK SWITCH BOARD

When you handle electronics components, you must follow standard electrostatic discharge
on page 11.
1. Connect the network switch board to the small PCI connector on the motherboard.
2. Secure the network switch board to the bracket on the connector panel with the two
mounting screws that you removed earlier.

COMPONENTS 38
DIMM
The E100 includes a 1GB DIMM (dual in-line memory module) in the DIMM1 socket. It is
held in place on the motherboard by levers at each end of each the socket. Approved DIMMs
are available from your authorized service support center.
DIMM
Lever
Lever
Socket notch
F IGURE 16: DIMM
TO REPLACE OR UPGRADE A DIMM

2. To release the DIMM, push outward on the lever on each side of the DIMM (see Figure 16).
3. To avoid damaging the DIMM or the socket, slide the DIMM straight out of the socket, and
then set the DIMM aside.
4. To install a DIMM, insert it straight into the DIMM1 socket; insert one end, and then the
other end into the socket. Make sure that the levers snap into place.
The DIMM fits the socket only one way. The notch on the bottom of the DIMM should line
up with the notch in the socket.
Make sure that the levers close securely around the ends of the DIMM and that the DIMM is
fully seated in its socket. Avoid flexing the board while you firmly seat the DIMM in its
socket.
COMPONENTS 39
5. If you installed a new DIMM, clear the CMOS (see page 57).
Make sure to remove the AC power cable from the power outlet before opening the E100 and
clearing the CMOS.
To clear the CMOS, remove the battery (see page 34), wait two minutes to allow the
motherboard electrical components to fully discharge, and then reinstall the battery
(see page 34).
To ensure compatibility between the new component and the previous settings stored in the
BIOS, you must clear the CMOS after installing a new DIMM.
If you installed a new DIMM, make sure to reset the date and time in Setup. To verify
memory capacity, print a Configuration page to check the amount of memory recorded.
COMPONENTS 40
CPU and CPU cooling assembly

The CPU is installed in a Zero Insertion Force (ZIF) socket on the motherboard. Before
removing the CPU from its socket, remove the motherboard from the chassis (see page 28),
disconnect the CPU fan cable from the motherboard, and remove the cooling assembly from
the CPU socket (see page 41). The CPU cooling assembly consists of a fan and a heatsink.
N OTE : Do not remove the CPU fan from the heatsink.
CPU fan
Heatsink
CPU
Socket lever
CPU socket on
motherboard
Load plate
F IGURE 17: CPU cooling assembly

COMPONENTS 41
TO REMOVE THE CPU

2. Remove the motherboard components (see page 30).
3. Remove the power supply (see page 49).
4. Remove the motherboard from the chassis (see page 30).
Place the motherboard on a flat, antistatic surface.

5. Remove the CPU fan cable from motherboard connector CPUFAN.
6. Remove the CPU cooling assembly:
Be aware that both the cooling assembly and CPU may be very hot. You may need to allow
the components to cool before you attempt to remove them.
• Insert a flathead screwdriver into the groove on the top of each fastener cap and rotate the
fastener one quarter-turn counterclockwise to the position shown below.
• Pull straight up on each fastener cap until the retaining tang at the tip of the peg is released
from the motherboard.
You may need to use moderate force to pull the pegs and pins out of the motherboard.
Be careful not to damage nearby components on the motherboard or the CPU cooling
assembly when pulling up on the fasteners.
Rotate each fastener

to this position.
Peg
F IGURE 18: Removing the CPU cooling assembly
7. Lift the cooling assembly off the CPU socket and set it aside.
Use caution when lifting the cooling assembly off the CPU, because the thermal compound at
the base of the heatsink may damage the CPU if the heatsink is removed too forcefully.
COMPONENTS 42
8. Unlock the CPU socket lever and place it in the open position (flex the lever away from the
retention post, and then raise it).
9. Open the load plate (see Figure 19).
Yellow triangle
CPU
Socket lever in
the open position Flat corner of socket border
Socket lever in
the locked position
Load plate open
F IGURE 19: Removing/replacing the CPU
10. Grasp the CPU by its edges, lift it out of the socket, and then place the CPU in a safe place.
N OTE : If you remove the CPU from the motherboard to install it on a new motherboard,
unpack the new motherboard and remove the protective plastic cover from the CPU socket.
Transfer the protective cover to the CPU socket of the old motherboard to protect the
circuitry.
COMPONENTS 43
TO REPLACE A CPU
1. Do one of the following:
• If you are installing a new CPU cooling assembly on an existing CPU, clean the contact
surface of the CPU to remove any old thermal compound residue. A thermal pad is
preinstalled on the underside of the new CPU cooling assembly.
Be sure to remove all thermal compound residue from the surface of the CPU. It may help
to scrape all the residue off the surface using the flat edge of a non-conductive tool. Then
use a lint-free cloth moistened with alcohol to clean the surface.
• If you are installing the existing CPU and CPU cooling assembly on a new motherboard,
clean the contact surfaces of the CPU and cooling assembly as described above. Then
apply fresh thermal compound to the contact surface of the CPU using the applicator
provided with the new motherboard.
2. Prepare the CPU socket by ensuring that:
• The socket lever is in the open position.

• The load plate is open.
3. Place the CPU in the socket (see Figure 19 on page 42).
The CPU and the socket are keyed to ensure correct installation. The notches on the edges of
the CPU correspond with the two small posts inside the socket. Align the yellow triangle on
the CPU with the flat corner of the socket. A yellow arrow stenciled on the motherboard next
to the socket points to the flat corner. Do not force the CPU.
Flat corner of socket
F IGURE 20: Locating the flat corner of the CPU socket
4. Close the load plate.

COMPONENTS 44
5. Lower the socket lever and place it in the locked position under the retention post.
6. Prepare the CPU cooling assembly for installation.
• Make sure that the motherboard is placed on a padded, static-free work surface.
• Apply fresh thermal compound, as described in step 1 on page 43.
• Rotate fasteners to the position shown below by turning them clockwise (that is, in the
opposite direction of the arrow on top of the fastener).
• Ensure that the pin inside each peg is fully retracted upward.
Before placing the cooling

assembly on the socket,
rotate each fastener to
this position.
Ensure that each pin is

Peg fully retracted upward
inside its peg.
F IGURE 21: Replacing the CPU cooling assembly
7. Place the heatsink over the CPU socket.
• Align the cooling assembly so that when it is installed, the fan cable easily reaches
connector CPUFAN on the motherboard.
• Align the pegs over their mounting holes in the motherboard.
N OTE : Make sure that each fastener is rotated to the position shown in Figure 21.
8. At opposite corners, press down on each fastener until the retaining tang at the tip of the
peg clicks into locked position and the fastener cannot be pressed down further. Engage all
four pegs.
N OTE : Do not rotate the fasteners after installation.
Engaging the pegs at opposite corners applies clamping force equally over the CPU and
socket. Avoid using excessive force and take care not to flex the motherboard when you
engage the pegs.
COMPONENTS 45
9. Turn the motherboard over and verify the following:
• Each black pin protrudes through the mounting hole on the underside of the
motherboard.
• Each black pin is flush with the tip of the peg.
Straight-on view
Cross-sectional view
F IGURE 22: Inspecting the cooling assembly pins on the underside of the motherboard
10. Connect the CPU fan cable to the motherboard connector CPUFAN.
The cable connector is keyed to fit only one way. Make sure that the connector on the cable is
securely attached to connector CPUFAN on the motherboard.
11. Install the motherboard in the chassis (see page 33).
12. Replace the power supply (see page 50).
13. Replace the motherboard components (see page 31).
14. If you installed a new CPU, clear the CMOS.
You should clear the CMOS after installing a new CPU to ensure compatibility between the
new component and previous settings stored in the BIOS.
N OTE : Be sure to remove the power cable from the E100 before clearing CMOS.
• Remove the battery (see page 34).
• Wait two minutes to allow the motherboard electrical components to fully discharge.
• Reinstall the battery (see page 34).
15. Reassemble the E100 and verify its functionality (see page 18).
N OTE : If you installed a new CPU, make sure to reset the date and time in Setup.
COMPONENTS 46
Enclosed fan
One enclosed fan is attached to the chassis to cool the system. As an exhaust fan, the fan blows
air out of the system. When replacing it, follow “Precautions” on page 9.
Rivet (1 of 4)
F IGURE 23: Location of the enclosed fan
TO REPLACE THE ENCLOSED FAN

2. Remove the E100 from the copier (see page 17).
3. Note the orientation of the fan and the arrow indicating the air flow out of the vent.
Tip: The air flows out the vent holes of the chassis.
4. Remove and set aside the fan rivets; remove the fan.
Tip: Insert a short tool less than 4.4 mm in diameter into each access hole, find the center
of the rivet, and push the rivet out. Or, pry the cap of the rivet up with a thin, dull blade.
5. Transfer the fan guard (if installed) from the old fan to the correct side of the new fan, using
the guard rivets. Note that guard rivets may differ significantly from fan rivets.
6. Install the new fan inside the chassis using the fan rivets, and connect the fan cable to
motherboard connector FAN2 (see Figure 9 on page 24).

COMPONENTS 47
Power button
The power button assembly includes the power button, the SW cable, and the SW LED
cable. For more information about the power button, see page 16. When replacing the power
button assembly, follow “Precautions” on page 9.
Cutout
Pinch beveled sides

to unlock button
from chassis.
F IGURE 24: Location of the power button
TO REMOVE THE POWER BUTTON ASSEMBLY

2. Remove the power button cables (SW and SW LED) from J14 on the motherboard.
3. Use needlenose pliers to pinch the beveled sides of the button casing, and push the button
assembly out through the cutout in the chassis.
Carefully pull the power button cables, one pair at a time, through the cutout.
TO REPLACE THE POWER BUTTON ASSEMBLY

1. Carefully insert the power button cables through the cutout in the chassis.
Insert the cables, one pair at a time, through the cutout.

2. Push the button assembly firmly into the cutout until the assembly is locked in place.
Make sure that the beveled sides of the button casing are secured to the inside of the chassis.
COMPONENTS 48
3. Connect the power button cables to the correct pins on J14
• SW LED cable—pins 2 and 4

• SW cable—pins 6 and 8
SW LED SW
2 18 N OTE : Four wires left to right: red, black, red, yellow.

1 17
J14 on the motherboard
COMPONENTS 49
Power supply
The power supply in the chassis is dedicated to the E100. It supplies power to the
motherboard, power button, and HDD. To remove or replace the power supply, use the
following procedures and follow “Precautions” on page 9.
Screw (1 of 5)
F IGURE 25: Location of the power supply
TO REMOVE THE POWER SUPPLY

2. Disconnect the power cables:
• 20-pin connector from motherboard power

• 4-pin connector from CPU power
• Black and white power leads from the power switch
• SATA power cable from the HDD
3. Note how the power supply cables are arranged in the chassis, and then carefully remove
them from the cable clamps.
4. Remove the four screws that secure the power supply to the chassis, and then lift the power
supply out of the chassis.
COMPONENTS 50
TO REPLACE THE POWER SUPPLY

1. Place the power supply into the chassis and secure it with the four screws that you removed
earlier.
When replacing the screw inside the chassis, see the following illustration.
It is not necessary to
install a screw in this area.
Install a screw here.
F IGURE 26: Replacing the power supply
2. Arrange the cables inside the chassis and secure them with the cable clamps.
3. Connect power cables:
• 20-pin connector for motherboard power

• 4-pin connector for CPU power
• SATA power cable to the HDD
• Black and white power leads to the power switch.
Connect one wire to A and the other wire to B.
A B
View from outside View from inside

COMPONENTS 51
Power supply connectors

The following table describes the power supply cables that are required in the E100. For more
information about the power supply, see “Specifications” on page 71.
Cable connector Pin(s) Wire color Voltage Connection
N OTE : All voltages listed in this table are direct current voltages (VDC).
P1 1, 2 Orange +3.3V
20 10
19 9
18 8 3, 5, 7, 13, 15, Black COM
17 7
16 6 16, 17
15 5
14 4
13 3 4, 6, 19, 20 Red +5V
12 2
11 1
8 Gray PW-OK Power supply
to motherboard
20-pin power connector 9 Purple +5Vsb
to motherboard
10 Yellow +12V
11 Orange +3.3V
Brown +3.3V sense
12 Blue -12V
14 Green PS-ON
18 — not connected
1 Black COM
4 2
3 1
2 Black COM
4-pin power connector
to motherboard 3 Yellow&Black +12V
4 Yellow&Black +12V
1 Yellow +12V
Power
2, 3 Black COM supply
to HDD
4 Red +5V
1 Yellow +12V
2 Black COM
3 Red +5V
4-pin PATA power (not used)
SATA (5-pin) power connector 4 Black COM
to HDD
5 — not connected
TABLE 2: Power supply cable details

COMPONENTS 52
Hard disk drive

The factory-installed HDD (hard disk drive) is formatted and E100 software, including
operating software, system software, network drivers, and copier fonts, has been preinstalled.
Because the HDD stores spooled print jobs, available disk space is displayed on the control
panel.
If the HDD is replaced, you must install the system software on the new HDD. If you are
replacing the HDD, you need the following:
• The appropriate system software on DVD
• The latest version of user software (for networked computers that will be printing to the
E100)
Before you replace the HDD, if possible, print the following system pages:
• Configuration page records the customer’s current Setup configuration (custom settings
are lost when you install system software).
• Font List details what fonts are resident on the E100. Along with the fonts that are
provided on the System Software DVD, the customer may have installed additional fonts
that are deleted when the system software is installed.
For information about installing system software, see page 58.
Proper handling
Handle the HDD with care:
• When you handle electronic components, such as an HDD, follow standard ESD
page 11.
• Keep magnets and magnet-sensitive objects away from the HDD.
• Do not remove the screws on top of the HDD. Loosening these screws voids the warranty.
• Never drop, jar, or bump the HDD.
• Handle the HDD by its sides and avoid touching the printed circuit board.
• Allow the HDD to reach room temperature before installation.
HDD problems may be a result of the following:

• Loose or faulty connection
• Faulty HDD
Before you decide that the HDD must be replaced, make sure that the connectors on
the HDD and the motherboard are intact, properly aligned, and firmly connected.
If the pins are bent, gently straighten them with needlenose pliers.
COMPONENTS 53
TO REMOVE THE HDD

1. If you are replacing the HDD with a new HDD, allow the network administrator the
opportunity to print the Job Log and save any custom simulation and output profiles.
If possible, print the following:
• Configuration pages provide records of any installed options and the customer’s current
Setup configuration.
• Font List lists the fonts currently on the HDD. Along with the fonts provided,
the customer may have installed additional fonts.
For information about how to print the Configuration page and Font List, see Configuration
and Setup, which is part of the user documentation set.
3. Remove the power cable from the HDD.
4. Remove the data cable from the HDD by pulling the connector (not the cable) straight out
from the HDD.
5. Remove the three screws that secure the HDD assembly to the chassis.
Set aside the screws so that you can replace them later.
COMPONENTS 54
6. Carefully lift the HDD assembly to release its lower edge from the mounting posts in the
chassis, and then remove the HDD assembly from the chassis.
Screw (1 of 3)
HDD assembly
F IGURE 27: Removing the HDD assembly

COMPONENTS 55
7. If you are replacing the HDD with a new HDD, remove the HDD from its bracket.
Remove the four screws that secure the HDD to the HDD bracket (see Figure 28). Remove
the HDD bracket and set it aside so that you can replace it later.
Make sure to support the HDD as you remove the screws. Do not loosen or remove the
screws on the HDD covers. Loosening or removing these screws will break the seal and void
the HDD warranty.
Do not touch the drives with magnetic objects (such as magnetic screwdrivers), and avoid
placing magnet-sensitive objects, such as credit cards and employee ID cards, near the HDDs.
HDD bracket
HDD (connector side) Screw (1 of 4)
F IGURE 28: Removing the HDD from the bracket
8. Place the HDD in an antistatic bag.
Replacement HDDs are shipped without any preinstalled system software. After installing a
HDD, you must install the appropriate system software.
COMPONENTS 56
TO REPLACE THE HDD

1. If you are installing a new HDD, unpack the new HDD. Otherwise, skip to step 4.
Do not drop, jar, or bump the HDD. Do not touch the HDD with magnetic objects or place
magnet-sensitive objects near the HDD.
2. Place the HDD inside the HDD bracket, and align the two holes on either side of the HDD with
the holes in the bracket.
Position the HDD inside the HDD bracket, as shown in Figure 28 on page 55.
3. Replace the four screws that attach the bracket to the HDD.
Make sure that you use the same screws that you removed earlier.
4. Position the HDD assembly inside the chassis, as shown in Figure 27 on page 54.
Position the lower edge of the HDD bracket over the mounting posts in the chassis, and press
down firmly to engage the posts.
5. Using the three screws that you removed earlier, secure the HDD assembly to the chassis.
6. Connect the SATA data cable to the SATA data connector on the HDD. Make sure that the other
end of the cable is connected to SATA1 on the motherboard.
7. Connect the SATA power cable connector to the SATA power connector on the HDD.
Always connect power to the SATA power connector on the HDD. Do not use the PATA
(4-pin) power connector, if it is present on the HDD, and do not connect power to both the
SATA and PATA power connectors on the HDD. An incorrect power connection will result
in system errors.
The cable connector is keyed to fit only one way.
8. Reassemble the E100 (see page 18).
9. Connect the external cables that you removed from the E100.
10. If you replaced the HDD with a new HDD, install system software (see page 58).
N OTE : If, after installing a new HDD and system software, you notice that the E100 takes
longer than usual to start up, clear the CMOS (see page 57).
COMPONENTS 57
Clearing the CMOS

Clear the CMOS after installing a new motherboard, CPU, DIMM, or HDD to ensure
compatibility between the new component and the settings stored in the BIOS.
TO CLEAR THE CMOS

Make sure to remove the AC power cable from the power outlet before opening the E100 and
clearing the CMOS.
2. Remove the battery (see page 34).
3. Wait two minutes to allow the motherboard electrical components to fully discharge.
4. Reinstall the battery (see page 34).
6. Reset date and time in Setup (see Configuration and Setup, which is part of the user
documentation set).
SYSTEM SOFTWARE 58
System software
The E100 system software is preinstalled on the HDD at the factory. You must install system
software if a later version is required, if you replace the HDD, or if you discover problems
with the current system.
Use one of the following methods to install system software:

• Ethernet port method (see page 59)
• USB flash drive method (see page 62)
Keep in mind the following when installing system software:

• Language: Screens for installing system software are always displayed in English, even if the
copier is configured for another language.
• Compatibility: The latest user software must be installed on all computers that print to the
E100. Using incompatible versions of the system and user software may result in system
problems.
• Backup/Restore Settings: All Setup configurations, as well as all custom files stored on the
HDD, are deleted when you install system software. Always save the current E100 settings
before you install system software. After the installation is complete, restore the settings
that you saved earlier.
The saved settings file contains the following: Setup configurations (except for Server
Name and Date/Time), and custom color profiles saved on the HDD.
• Configuration: When upgrading or reinstalling the system software, make sure to print the
Configuration page before installing any software (for instructions, see page 19).
The Setup configurations are lost when you install system software.
• Fonts: Installing system software deletes all fonts that the customer has installed on the
E100. Only resident fonts are restored during system software installation. Use Command
WorkStation to reinstall additional fonts.
To determine which additional fonts were downloaded to the E100, ask the network
administrator to print the Font List before you format the HDD and again after you
complete the system software installation. Any fonts not listed after installation must be
reinstalled.
• Jobs: All jobs in all print queues and all jobs archived locally on the E100 HDD are
deleted when you install system software. To save jobs, ask the network administrator to
archive them to a location on the network, so that the jobs can be imported back into the
E100 queue after system software installation. For more information, see Command
WorkStation Help.
• FreeForm masters: All FreeForm master jobs are deleted when you install system software.
To save FreeForm master jobs, ask the network administrator to archive them to a location
on the network, so that the jobs can be imported back into the E100 queue after system
software installation. For more information, see Command WorkStation Help.
SYSTEM SOFTWARE 59
Installing system software through an Ethernet port

To install system software through an Ethernet port, you need the following items:
• Crossover Ethernet cable (4-pair/8-wire, short-length)
• A Windows 2000/XP/Vista/Windows 7 computer with:
– A DVD media drive, built-in or attached
– Support for 100BaseTX or 1000BaseT
– 512MB minimum memory capacity
• System Software DVD
The System Software DVD contains the system software and the Fiery System Software
Installer.
TO INSTALL SYSTEM SOFTWARE THROUGH AN ETHERNET PORT

1. Before you proceed, do the following:
• On the E100, remove all dongles and devices.

• Ask the network administrator to print the Job Log, Configuration page, and Font List,
and to archive any customer-installed fonts and FreeForm masters (if possible).
For more information, see “Printing E100 pages” on page 19.
• If you are reinstalling the same version of system software, back up the system
configuration.
For more information, see “Backing up the system configuration” on page 67.
2. Power on the PC and do the following:
It is important that you complete all of the following tasks. If you do not, installation may
fail.
• Close all software applications.
• Stop all File Transfer Protocol (FTP) and Trivial File Transfer Protocol (TFTP) services.
• Disable all antivirus and antispyware applications.
• Make sure that the PC is configured to obtain its IP address automatically (DHCP).
• Remove any network cables between the PC and the customer network.
• Disable all wireless network connections.
• Turn off the Windows firewall.
• Disable all power-save and hibernation settings.
3. On the PC, insert the System Software DVD.
The Fiery System Software Installer starts. If it does not, browse to the location of System
Software DVD and double-click the DVD icon.
SYSTEM SOFTWARE 60
4. In the installer, do the following:
• At the Welcome screen, click Next.

• At the License Agreement screen, select I Agree. Click Next.
• At the Connection Type screen, select Ethernet. Click Next.
5. Shut down the E100 (see page 15).
6. Power off the copier.
7. Disconnect all cables connected to the E100, except the power cable.
8. Connect the crossover Ethernet cable from the E100 copier (Ethernet) port to a PC Ethernet
port.
Crossover Ethernet cable
Copier (Ethernet) port
Windows 2000/XP/Vista/7 PC
F IGURE 29: Creating an isolated Ethernet network using a crossover cable
9. On the E100, set the service switches to service mode (move both service switches to the ON
position).

10. On the E100, press the power button once.
Wait for 00 to display on the LED display.

11. In the installer, click Next.
Files are transferred from the computer to the E100. If a firewall or security alert displays,
preventing the file transfer, select the option to unblock the installer.
This segment of the installation requires approximately 30 minutes. Do not click Cancel or
close the installer screen during this time.
12. In the installer, click Next, and then click Finish.
SYSTEM SOFTWARE 61
13. On the PC, remove the System Software DVD.
14. Do the following to return the E100 to normal mode:
• On the E100, press and hold the power button for 5 seconds.
The E100 powers off.
• On the E100, set the service switches to normal mode (move the service switches down to
the OFF position).
For more information, see “The E100 front panel includes the LED display and service
switches.” on page 27.
• On the E100, disconnect the crossover cable.
• Reconnect all cables to the E100.
– Connect the copier interface cable from the E100 to the copier.
– Connect the network switch (Ethernet) cable from the E100 to the network.
– Connect the copier (Ethernet) cable from the E100 to the copier.
– Connect the power cable from the E100 to a power outlet.
• On the E100, with the power switch is in the OFF (|) position, press the power button
once.
The E100 powers on. Wait for 00 to display on the LED display.
15. If you reinstalled system software (same version), do the following:
• Restore the system configuration.

For more information, see “Restoring the system configuration” on page 68.
• Reinstall previously installed software patches.
For more information, see “Installing software patches” on page 69.
• Ask the network administrator to reinstall customer-installed fonts and FreeForm masters
archived earlier.
16. Reconnect all dongles and devices that you removed earlier.
SYSTEM SOFTWARE 62
Installing system software through a USB flash drive

To install system software with a USB flash drive attached to the E100, you need the
following items:
• USB Prep Tool CD (included in the E100 service kit)
• CD or DVD containing the service software to be loaded (included in the E100 service
kit)
• USB 2.0 flash drive (not provided). If the drive has a write-protection feature, make sure
that write-protection is switched off. The drive must have a minimum capacity of 5GB.
Not all USB 2.0 flash drives are validated for use with the E100. If the drive that you are
using does not work, try another brand.
• Any PC (not provided) with:
– Windows Vista (32- or 64-bit), or Windows XP with Service Pack 2 or later
– CD or DVD drive, built-in or attached
– Support for USB 2.0
(USB 1.1 may work, but it will be very slow.)
– 256MB of available memory
SYSTEM SOFTWARE 63
TO INSTALL THE USB PREP TOOL APPLICATION

1. Insert the USB Prep Tool CD into the media drive of the PC.
2. Navigate to the location of the CD and double-click Setup.exe to start the installer. Click
Proceed.
3. On the Welcome screen, click Next.
4. Accept the terms of the license agreement and click Next.
Wait while the installer verifies the installation requirements.
N OTE : If the PC does not already have .Net framework installed, click Accept to accept the
terms of the license agreement that appears on the screen. Wait up to 10 minutes as the
.Net framework files are installed.
5. At the next screen, accept or change the destination location, and then click Next.
6. When prompted, click Install to begin the installation.
Wait while the application is installed on the PC.

7. At the InstallShield Wizard Complete screen, make sure that the Launch the USB Prep Tool
Application check box is selected, and then click Finish.
8. Remove the USB Prep Tool CD.
TO LOAD A USB FLASH DRIVE WITH SOFTWARE

N OTE : In this procedure, USB Prep Tool is used to copy the system software to the USB flash
drive.
1. If necessary, start USB Prep Tool by clicking Start on the PC and choosing All Programs > EFI
> USB Prep Tool.
2. Insert the System Software DVD into the media drive of the PC.
3. Insert the USB flash drive into a USB port on the PC.
All data on the USB flash drive is lost when the drive is reformatted during the preparation
procedure. Make sure that no valuable data resides on the USB flash drive.
SYSTEM SOFTWARE 64
4. Follow the on-screen prompts:
• Start screen: Specify the drive to copy files from (the drive letter of the media drive).
Specify the drive to copy to (the drive letter of the USB flash drive). Click Proceed when
the Proceed button is available. Click OK to begin formatting the USB flash drive.
• Prepare screen: The progress bar shows that the contents of the software DVD are being
copied. Do not cancel. It takes approximately 30 minutes to copy all of the contents of the
System Software DVD. When the Language Selection menu is available, choose the
language of the software that you want to install, and then click Proceed.
• Finish screen: Confirm that the contents of the software DVD were copied successfully to
the USB flash drive. Click Finish to exit USB Prep Tool.
5. Remove the USB flash drive from the PC.
Do not leave the prepared USB flash drive attached to the PC. If the drive is still attached
when the PC starts up or reboots, system corruption may result.
6. Remove the System Software DVD from the PC.
7. Label the prepared USB flash drive with identifying information.
For example, copy onto a label tag (1) the product name, and (2) the system software version
number that you find printed on the System Software DVD label. The USB flash drive is now
prepared and can be used to install system software.
SYSTEM SOFTWARE 65
TO INSTALL SYSTEM SOFTWARE USING A PREPARED USB FLASH DRIVE

1. Before you install system software, do the following:
• On the E100, remove all dongles and devices.

• Ask the network administrator to print the Job Log, Configuration page, and Font List,
and to archive any customer-installed fonts and FreeForm masters (if possible).
2. If you are reinstalling system software (same version), back up the system configuration.
For more information, see “Backing up the system configuration” on page 67.
3. With the E100 power switch in the ON (|) position, shut down the E100 (see page 14).
If you cannot shut down the E100 from the copier touch panel, press and hold down the
E100 power button until the green light turns off.
4. Power off the copier.
5. Disconnect all cables connected to the E100, except for the power cable.
6. On the E100, set the service switches to boot mode (move the number 1 service switch up to
ON, but leave the number 2 switch down, away from ON).
For more information, see “The E100 front panel includes the LED display and service
switches.” on page 27.
7. On the E100, insert a prepared USB flash drive into a USB port.
For more information, see “To load a USB flash drive with software” on page 63.
8. On the E100, press the power button once.
The E100 powers on. Files are copied from the USB flash drive to the E100 (requires
5-15 minutes, depending on the USB flash drive).
9. On the E100, with the E100 power switch in the switch in the ON (|) position, press and hold
the power button for 5 seconds.
The E100 powers down after files are copied from the USB flash drive.
10. On the E100, remove the prepared USB flash drive.
If you do not, the E100 fails to start.

11. On the E100, set the service switches to normal mode (move both service switches down,
away from ON).
If you do not set the service switches to normal mode, the E100 fails to start.
SYSTEM SOFTWARE 66
12. Reconnect all cables to the E100.
• Connect the copier interface cable from the E100 to the copier.
• Connect the network switch (Ethernet) cable from the E100 to the network.
• Connect the copier (Ethernet) cable from the E100 to the copier.
Files install on the E100 (requires 3-4 minutes).
13. On the E100, with the power switch in the ON (|) position, press the power button once.
The E100 powers on. Wait for 00 to display on the LED display.
14. Power on the copier.
15. If you reinstalled system software, do the following:
• Restore the system configuration.

For more information, see “Restoring the system configuration” on page 68.
• Reinstall previously installed software patches.
For more information, see “Installing software patches” on page 69.
16. Reconnect all dongles and devices that you removed in step 1.
17. Ask the network administrator to reinstall customer-installed fonts and FreeForm masters
archived in step 1.
SYSTEM SOFTWARE 67
Backing up the system configuration

If you back up the system configuration, you can restore it after you reinstall system software.
When you back up the system configuration, you save a configuration file with E100 settings.
If you cannot create a configuration file, ask the network administrator to archive custom
color profiles, preflight templates, FreeForm masters, custom Paper Catalog entries,
customer-installed fonts, and the Job Log to removable media or a network location.
TO BACK UP THE SYSTEM CONFIGURATION

1. Ask the network administrator to print the Job Log, Configuration page, and Font List
(if possible).

2. On a client computer, right-click Fiery Bar. In the shortcut menu, click WebTools.
3. In WebTools, click Configure > Launch Configure.
The Login dialog box appears.

4. Enter the Administrator password, and then click OK.
The default Administrator password is Fiery.1 (case-sensitive), but the network administrator
may have changed the password.
5. Click Server > Backup/Restore, and then click the Backup Fiery Settings button.
6. In the Save dialog box, select the settings that you want to back up, enter a file name and
location, and then click Save.
SYSTEM SOFTWARE 68
Restoring the system configuration

You can restore the configuration of the E100 to its previous state using a configuration file.
For more information about creating a configuration file, see “Backing up the system
configuration” on page 67.
N OTE : If you were unable to create a configuration file, you must configure Setup. After you
exit Setup and the E100 reboots, ask the network administrator to restore any archived
settings and files that were saved. For information about Setup, see Configuration and Setup,
which is part of the user documentation set.
TO RESTORE THE SYSTEM CONFIGURATION

1. Right-click FieryBar, and choose WebTools from the Shortcut menu.
2. In WebTools, click Configure > Launch Configure.
The Login dialog box appears.

3. Enter the Administrator password, and then click OK.
The default Administrator password is Fiery.1 (case-sensitive), but the network administrator
may have changed the password.
4. Click Server > Backup/Restore, and then click the Restore Fiery Settings button.
5. In the Open dialog box, browse to the configuration file that you created earlier, and click
Open.
SYSTEM SOFTWARE 69
Installing software patches

When you reinstall or upgrade system software, you must reinstall software patches. You can
install software patches with System Updates or Configure.
Reinstalling system software

After you reinstall system software, you must also reinstall previously installed patches. For a
list of previously installed patches, see the Configuration page you printed before you
reinstalled system software.
Upgrading system software

Do not assume that the software patches listed on the Configuration page are required for an
upgrade. You must contact your authorized service/support center for a list of required
software patches. If you install a software patch that is not required for an upgrade, the system
may be corrupted.
TO DOWNLOAD SOFTWARE PATCHES (SYSTEM UPDATE)

1. On a client computer, click Start , and choose All Programs > Fiery > System Update.
2. Click Check Now.
TO DOWNLOAD SOFTWARE PATCHES (CONFIGURE)

1. On a client computer, right-click FieryBar, and choose WebTools from the Shortcut menu.
2. Click the Configure tab.
3. Click Check for Product Updates.

SYSTEM SOFTWARE 70
System software installation error messages

If an error message displays when you install, reinstall, or upgrade system software, do the
following:
• If prompted, save the log.
• If you are not prompted to save the log, record the error message.
If you cannot correct the error, contact your authorized service/support center. A log or error
message may help to solve the problem. Provide as much specific information as possible.
SPECIFICATIONS 71
Specifications
Note the following E100 specifications:
Hardware features
• Intel Core Duo E5300 2.66GHz CPU
• 2GB memory
• 160GB SATA hard disk drive
• USB-Type A ports for printing through a USB device
• 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent)
Physical specifications
• Operating environment:
Temperature: +5°C to +40°C
Relative humidity: 10% to 85% (non-condensing)
• Power supply rating: 100-240V, 50-60Hz, 4-2A
• Power consumption: 56W (typical)
• Dimensions (Depth x Width x Height):
8.90 cm (3.52 in.) x 34.60 cm (13.62 in.) x 29.70 cm (11.69 in.)
• Weight: 5.58 kg (12.30 lb)
Networking and connectivity

The E100 includes the following network support features:
• Supports AppleTalk and TCP/IP protocols simultaneously
• Supports EtherTalk Phase 2
• Copier (Ethernet) port for twisted pair (10BaseT/100BaseTX/1000BaseT) network
connection
SPECIFICATIONS 72
User software
A complete description of E100 user software is provided in Welcome, which is part of the
user documentation set. For optimal E100 performance, maintain current versions of the user
software on every network computer that prints to the E100.
Safety and emissions compliance

The E100 motherboard has been certified to meet or surpass the following standards:
Safety approvals EMI approvals
UL/CSA 60950-1-03 FCC Part 15, Subpart B, Class B
EN 60950-1 + A11: 2004 IECS-003, Issue 3, Class B
IEC/EN 60950-1/A1/A2 EN55022: 1998/A1/A2, Class B
EN61000-2-3, EN61000-3-3
EN55024: 1998/A1/A2
AS/NZS CISPR-22: 2004, Class B
VCCI V-3/ 2006.04, Class B
The E100 is in compliance with the directive for Restriction of Hazardous Substances
(RoHS).
TROUBLESHOOTING 73
Troubleshooting
The following sections identify the sources of common problems that may occur with
the E100 and suggest ways of correcting them.
These sections do not attempt to provide troubleshooting information for attached computers
such as PCs, the copier, or extensive networks. Refer problems in these areas to the
appropriate service departments and site administrators.
The troubleshooting process is designed to allow you to eliminate the most obvious causes
of failure before you progress to more complex issues. “Where problems occur” on page 73
gives an overview of the E100 components and indicates areas most likely to require
troubleshooting.
• Try a phone check before you go to the customer site.
“Before visiting a customer site” on page 74 suggests areas you should check before making
a service call to the customer site. With a phone call, you can find out if the problem is a
simple operating failure or a failure caused by a network or configuration change. You can
ask the customer to check for loose cables on the back of the copier and loose connections
at a power strip or outlet.
• Check for obvious causes of problems.
• Check network connections.
“At a customer site” on page 75 takes you through the initial visual checks you should
make when you arrive at the customer site.
“Checking the network connection” on page 75 provides guidelines for checking the
network connections between the copier and the computers to which it is connected, as
well as information on several printing problems.
Where problems occur

The E100 is a built-in print server for the copier, and is generally part of a configuration like
the one shown in Figure 3. Problems may occur in one of the following areas:
• The E100 or copier
• The interface between the E100 and copier
• The interface between the E100 and computers that print to it
TROUBLESHOOTING 74
Before visiting a customer site

Before you make a service call to a customer site, talk to the customer on the phone, and
check the following items:
1. Does the copier work?
If the copier works, but the user cannot print the E100 Test Page, a service call is probably
required.
2. Is the failure caused by a simple operating problem?
• Is there a printing problem?

– Does the E100 Test Page fail to print?
– Does the E100 fail to respond to a print command?
– Does printing seem to take a long time?
– Is print quality poor?
– Does the E100 fail to appear in the list of printers?
If the answer to any of these questions is yes, refer the customer to Configuration and Setup
on the User Documentation CD or Command WorkStation Help.
If the customer has followed the suggested corrective actions and has failed to solve the
problem, be prepared to make a service call. Keep a log of the failures the customer has
observed.
3. Has the customer made any network changes?
If network changes have occurred, request that the customer’s site administrator verify the
E100 network requirements.
4. Is the user having printing problems with a particular image file?
If there are problems with files from particular applications, the user may be more successful
using different print settings.
If your telephone call fails to solve the problem, proceed to the next phase, the preliminary
on-site checkout.
TROUBLESHOOTING 75
At a customer site
Before you remove the E100:
• Make sure that the external cables are connected properly.
If all the connectors are in place and the problem still exists when the copier is powered on,
proceed to the next phase of troubleshooting.
N OTE : For convenience, the procedure “To check internal connections” on page 25 is
repeated here under Troubleshooting.
When disassembling, checking, and reassembling the copier, Sse other documentation for
guidelines.
Checking connections
The most common cause of a hardware problem is a faulty or loose connection. Before you
replace any components, check all external connections, and then check all internal
connections.
For more information, see the following:

• “Checking connections” on page 24.
• “To check internal connections” on page 25.
Checking the network connection

Printing problems may arise if the network hardware or software is not set up properly or does
not match the network settings on the E100. Problems may also arise when printing from a
specific application or printing a particular file.
Most of these problems show up as printing problems and do not necessarily indicate a E100
malfunction. The customer’s site administrator can eliminate many printing problems
without requiring you to make a service call. The site administrator deals with:
• Error conditions on the copier
• Network connection problems that result in the copier not appearing in the list of printers
on the customer’s computers
N OTE : If the copier does not appear in the list of printers on the network, there may be
another device on the network with the same IP address.
• Conflicting network settings in Setup and on the customer’s computers
• Printing problems caused by inappropriate Setup options
• Application-specific printing errors caused by missing or incorrectly installed printer
description files
TROUBLESHOOTING 76
Printing
If the customer can print the E100 Test Page, but cannot print a job from a computer on the
network, you may have to make a service call. However, first make sure that the site
administrator has done the following:
• Checked all components of the network, including cables, connectors, terminators,
network adapter boards, and network drivers.
• Activated the network and communicated with other printers.
• Confirmed that the applicable network settings in Setup (such as AppleTalk zone,
IP address, subnet mask, and gateway address) match the settings used in the network.
When you make a service call, check the E100 connector panel to make sure that the
appropriate network connection is in place. Print quality problems are difficult to trace.
Before you try to troubleshoot print quality problems, print a Test Page to make sure that the
copier does not need servicing or adjusting. Also, make sure that the correct paper is loaded in
the copier.
N OTE : EPS file generation is not completely standardized among applications. Some users
may encounter problems while printing certain EPS files.
If the copier does not print

The following table lists possible causes and solutions when the copier does not print.
TABLE 1 Causes and solutions when copier does not print

Possible cause Solution
Is the power on? Make sure the power switch is in the ON position, and then press the power button on the E100 to
turn it on. When the E100 reaches Idle, power on the copier.
Are the copier and the E100 Make sure that the copier interface cable is properly connected to the copier and the E100.
properly connected?
Is the specified paper loaded? Load the specified paper in any of the input trays.
Can you print a Test Page If you cannot print a Test Page, the copier may be out of order. You may need to service the copier.
from the printer driver?
Enclosed fan not present Verify that the enclosed fan is present, oriented correctly, and functioning (see page 46).
or not functioning.
TROUBLESHOOTING 77
Other printing problems

The following table lists other printing problems and what to do about them.
TABLE 2 Other printing problems

Problem Action
An image is printed on the reverse Reload the paper in the paper tray upside down.
side of the paper.
Multiple pages are fed through the Remove all the pages from the paper tray and fan them gently before reloading.
copier at once.
Paper misfeeds occur frequently. Check the paper size settings. Use the recommended paper. Avoid using curled, folded, wrinkled,
perforated, or glossy paper.
It takes too long to complete the The data is so large or complex that it takes additional time to process. If the Data indicator is
print job. blinking, data is being processed. Wait until it is finished.
TROUBLESHOOTING 78
Symptoms and solutions

See the following table for various problems and possible actions. For the solutions to a
specific error, find the symptom in the table and perform the appropriate suggested actions.
Verify functionality after each step. Proceed to the next step only if the problem persists.
For example, in the steps:
1. Check and reseat the copier interface cable between the E100 and the copier.
2. Replace the copier interface cable.
Perform step 1, and then verify functionality. If the problem is solved, do not perform step 2.
TABLE 3 E100 errors
Symptom Possible cause Suggested action
LED codes
N OTE : If the E100 is turned on and hanging on a diagnostic code, first perform the following actions to see if they fix the problem:
1. Press and hold down the power button on the E100 for 5 seconds until the green light turns off and the system powers off.
2. Wait another 30 seconds.
3. Press the power button once to restart the E100.
4. Wait approximately 5 minutes to see if the E100 reaches Idle.
5. If the problem persists, make sure that you have reseated internal cable connections and verified system components.
6. If the problem persists, see the code/symptom and suggested actions in the following pages.
TROUBLESHOOTING 79
TABLE 3 E100 errors

LED codes (continued)
00 When the E100 is in the 1. Check and reseat all cable connections between the E100 and copier.
Idle state and 2. Make sure that the E100 service switches are set to OFF (both away from
in operational mode, the ON).
LED display shows 00. 3. If the server date/time cannot be set or responds slowly, replace the battery
If the LED display shows on the motherboard, and then update the date/time in Server Setup.
00, but the system is not 4. Shut down and open the E100, and do the following:
functioning properly, one Reseat the power and data cables to the HDD. Make sure that the data cable
or more of the following is connected to the proper connector on the motherboard.
may be the cause of the
problem: 5. Clear the CMOS (see page 57).
6. Reinstall system software.
• Faulty connection
between the E100 and 7. If no airflow or fan noise is evident at the vent holes of the chassis where
copier the chassis fan is located, replace the chassis fan.
• Service switches are set to 8. Replace external cables, one at a time.

an incorrect mode 9. Check and reseat the CPU cooling assembly, and then clear the CMOS (see
page 57).
• Improper service board
cable connection 10. Replace the CPU cooling assembly.
• Corrupted system 11. Replace the CPU, and then clear the CMOS (see page 57).
software 12. Replace the HDD data cable.
• Missing, faulty, or dead 13. Replace the HDD.
battery 14. Replace the motherboard.
• Corrupted BIOS settings
on the motherboard
• Missing or faulty chassis
fan
• Faulty CPU and/or CPU
cooling assembly
• Faulty HDD or HDD
connection
• Faulty motherboard
FF, A7, A8 Possibly one of the 1. Clear the CMOS (see page 57).
following: 2. Replace the motherboard.
• Corrupted BIOS settings 3. Replace the CPU, and then clear the CMOS (see page 57).
on the motherboard
• Faulty or missing CPU
TROUBLESHOOTING 80
TABLE 3 E100 errors

LED codes (continued)
3b, 50, 52, E1 Possibly one of the 1. Clear the CMOS (see page 57).
on the motherboard
• Missing or faulty DIMM
90 Possibly one of the 1. Clear the CMOS (see page 57).
on the motherboard
Any other code that the Possibly one of the 1. Clear the CMOS (see page 57).
system hangs on before following: 2. Make sure that you reseated the internal cable connections and verified
reaching the idle state • Corrupted BIOS settings system components.
on the motherboard 3. Replace the motherboard.
Startup
E100 starts up One of the following: 1. Check and reseat the interface cable between the E100 and the copier.
and then shuts down • Faulty connection 2. Replace the interface cable.
between E100 and copier 3. Check that the copier interface board is present and properly connected to
• Corrupted BIOS the motherboard.
4. Clear the CMOS (see page 57).
• Faulty power supply
5. Listen for the power supply fan and feel for airflow.
If you do not feel air from the power supply fan, you may need to replace a
• Faulty CPU
faulty power supply.
• Faulty copier interface 6. Replace the motherboard.
board
7. Replace the CPU.
8. Replace the copier interface board.
E100 starts up, One of the following: Clear the CMOS (see page 57).
but very slowly • Corrupted BIOS
• Clear the CMOS
procedure was not
performed while
replacing a hardware
component (DIMM,
CPU, HDD, or
motherboard)
TROUBLESHOOTING 81
TABLE 3 E100 errors

Startup (continued)
E100 starts up, but One of the following: 1. Check and reseat the interface cable between the E100 and the
the Fiery screens on the copier.
• Faulty connection
Control Panel are between E100 and copier 2. Replace the interface cable.
unavailable for more 3. Reinstall system software.
than 10 minutes • Corrupt system software
• Faulty copier interface
board
E100 starts up, and stays One of the following: 1. Make sure that the E100 service switches are set to OFF for Normal mode
on, but does not reach the (away from the numbers on the switch).
• Service switches are not
idle state set for Normal operation 2. Power off/on the E100.
• System software 3. Reinstall system software.

is corrupt 4. Reseat the cables to the HDD.
• HDD is faulty 5. Replace the HDD cable.
• Missing or faulty 6. Replace the HDD.

DIMM, or faulty DIMM 7. Check the DIMM and reseat them to remove any oxidation on the connectors.
connections 8. Clear the CMOS (see page 57).
• Motherboard 9. Replace the motherboard.
is faulty
10. Replace the CPU.
• CPU missing or faulty
User authentication Faulty interface Check connections of the copier interface board and replace associated
feature of the copier connections cables or the copier interface board, if necessary.
does not work
The wrong copier Problem with the 1. Shut down the E100 and the copier.
product name displays communication between 2. Start the copier.
when viewing SNMP the E100 and the copier
3. Start the E100 (see page 16).
data in a MIB browser
TROUBLESHOOTING 82
TABLE 3 E100 errors

System problems
Clock is slow; time listed One of the following: 1. Replace the battery on the motherboard, and then update the time in E100
on Configuration page Setup.
• Missing or dead battery
is earlier or later than on motherboard For information about E100 Setup, see Configuration and Setup
the actual time on the User Documentation CD.
3. Replace the motherboard.
System performs slowly One of the following: 1. Check that the DIMM is installed in the correct slot (see page 38).
or hangs periodically • Missing or faulty 2. Reseat to remove any oxidation on the connector.
DIMM, DIMM installed 3. Reseat the cables to the HDD.
in wrong slot, or faulty 4. Replace the HDD cable.
DIMM connections
5. Replace the HDD.
• Faulty HDD
6. Make sure that the CPU on the motherboard is present and firmly seated,
• Overheated and that the fan cable is connected.
or faulty CPU 7. Replace the CPU.
• Faulty motherboard 8. Clear the CMOS (see page 57).
Enclosed enclosed fan is Fan is faulty Replace the enclosed fan (see page 46).
noisy, or is not producing
air
TROUBLESHOOTING 83
TABLE 3 E100 errors

System software installation
USB flash drive method: One of the following: 1. Make sure that E100 service switch 1 is set to ON and service switch 2 is set
E100 remains on for to OFF.
• Service switches are set
30 minutes (or longer) to wrong mode If the service switches are in the wrong position, power off the E100, set the
after beginning switches correctly, power on, and allow the installation to resume.
installation • E100 must be reset
2. Power off the E100, wait 10 seconds, and then power on.
• Faulty USB flash drive
3. Check the LED on the USB flash drive.
• Faulty HDD cable
or HDD If the LED is not blinking (remains off or solid), the flash drive may be
improperly seated. Power off the E100, reseat the flash drive, power on, and
• Corrupted CMOS then allow the installation to resume.
• Faulty motherboard 4. Retry the installation using a different USB flash drive.
• Faulty CPU 5. Reseat the cables to the HDD.
6. Replace the HDD cable.
7. Replace the HDD.
10. Replace the CPU.
USB flash drive method: One of the following: 1. Power off the E100, reseat the flash drive, power on, and then allow the
During installation, the installation to resume.
• Faulty or improperly
LED on the flash drive seated USB flash drive 2. Retry the installation using a different USB flash drive.
remains off or solid 3. Clear the CMOS (see page 57).
(not blinking) • Faulty motherboard
• Faulty HDD
5. Reseat the cables to the HDD.
6. Replace the HDD cable.
7. Replace the HDD.
Ethernet port method: One of the following: 1. Make sure that the E100 service switches are both set to ON.
Installation stalls for • Service switches If the service switches are in the wrong position, click Cancel on the installer
5 minutes (or longer) are set incorrectly screen. Power off the E100, set the service switches correctly, click Finish on
while downloading the installer screen, and then retry the installation.
“file 1 of 3” • Wrong RJ-45 port
2. Make sure that you are using a cross-over cable.
• Wrong or faulty
RJ-45 cable If the cable appears damaged, replace it.
• Faulty motherboard 3. Clear the CMOS (see page 57).
Ethernet port method: One of the following: 1. Reseat the cables to the HDD.
Installation stalls for • Faulty HDD 2. Replace the HDD cable.
20 minutes (or longer)
• Faulty motherboard 3. Replace the HDD.
while downloading
“file 2 of 3” 4. Clear the CMOS (see page 57).
TROUBLESHOOTING 84
TABLE 3 E100 errors

Network
If you suspect a network problem, keep in mind the following:
• If the E100 does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet
hardware address.
• Conflicting network settings may be set in Setup and on the customer’s workstation.
• Inappropriate Setup options may cause printing problems.
• Missing or incorrectly placed printer description files may cause application-specific printing errors.
For additional information, see Configuration and Setup,which is part of the user documentation set.
Unable to connect to the One of the following: 1. Make sure that the network cable is the correct type and connected to the
network; or neither LED • Wrong cable. Do not use E100 Ethernet port.
on the 10/100/1000BaseT a cross-over cable. 2. Check the cable connection to the network.
network connector is lit 3. Replace the cable with a new or tested cable.
• Wrong port. Do not use
the COPIER port. The 4. Ask the network administrator to check Network Setup.
COPIER port is reserved 5. Ask the network administrator to check other devices on the network.
for the copier interface
If other devices are not functioning, the problem may be with the network.
and for installing system
software from a PC. 6. If the rest of the network is functioning properly and the problem persists,
clear the CMOS (see page 57).
• Faulty network cable or
connection 7. If the rest of the network is functioning properly and the problem persists,
replace the motherboard.
• Faulty network
• Faulty Ethernet interface
on the motherboard
TROUBLESHOOTING 85
TABLE 3 E100 errors

Network (continued)
System starts up slowly One of the following: 1. If the problem persists, ask the network administrator to change the default
(seems to hang) and in E100 Network Setup.
• Normal behavior
Configuration page 2. If neither LED on the designated Ethernet port is lit on the E100, check the
displays an error on System is searching for cable connection to the E100 and the network. Make sure that the cable is
the “IP Address” line a non-existent DHCP the correct type.
under “Network Setup” server. DHCP is enabled
3. If the network cable is the correct type and is properly connected to the
by default on the E100, E100, connect a new network cable to the E100.
but the customer’s
network 4. Ask the network administrator to check other devices on the network.
is not using DHCP. If other devices are not functioning, the problem may be with the network.
• If the customer’s 5. If the rest of the network is functioning properly and the problem persists,
network is using clear the CMOS (see page 57).
DHCP: 6. Replace the motherboard.
–Network cable
or connection
is faulty
–Network is faulty
–Ethernet interface
on the motherboard
is faulty
Scanning
Problems with scanning Loose, incorrect, 1. Check and reseat the interface cable between the E100 and the
files or with the E100 or missing interface copier.
detecting scanned files connection between Make sure that the cable is the right type (cross-over RJ-45).
the E100 and
2. Power off/on the copier.
the copier
3. Replace the interface cable.
TROUBLESHOOTING 86
TABLE 3 E100 errors

Printing
N OTE : Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a test page to
make sure that the copier itself does not need servicing or adjusting.
Test page fails to print Print engine is not 1. Make sure that the copier is powered on and ready to print.
ready to print 2. Check the copier touch panel for indications or messages about the copier
status.
A problem with the 1. Make sure that the E100 power button LED is lit. If not, press and hold the
connection between the power button for a few seconds to turn on the E100.
E100 and the copier 2. Power off/on the copier.
3. Make sure that the Network Scanning option is available from the copier
control panel.
4. Check again that the copier interface cable is present and properly connected
to the E100 and the copier.
5. Check again that the copier interface board is present and properly
connected to the motherboard.
8. If the problem persists, you may need to service the copier.
Corrupted system software Reinstall system software.
Faulty HDD Replace the HDD.
If replacing the HDD does not correct the problem, make sure that you
install the old HDD back in the E100.
E100 appears on the list PostScript error Make sure that Print to PostScript Error in Setup is set to Yes. Check for error
of printers on the messages on the E100 output.
customer’s workstation, Application problem 1. Print a job from a different application to determine if the problem is
but certain jobs do associated with a particular application.
not print 2. Make sure that the connection between the E100 and workstation is working
by downloading a Test Page from the workstation or printing a simple file,
such as a text file.
3. Resend the problem file.
Configuration page is • Missing, incorrect, 1. Check the DIMM and reseat it to remove any oxidation on the connectors.
completely or mostly or faulty DIMM 2. Reinstall system software.
blank • Corrupted system 3. Clear the CMOS (see page 57).
software 4. Replace the motherboard.
A print job stalls or PostScript or application 1. Cancel the E100 print job.
stops after one or a error 2. If this fails to clear the problem, power off/on the copier.
few pages
Missing, incorrect, or faulty 1. Power off the E100; check for missing DIMM and reseat the DIMM to remove
DIMM or faulty DIMM any oxidation on the connectors.
connections 2. Clear the CMOS (see page 57).
TROUBLESHOOTING 87
TABLE 3 E100 errors

Printing (continued)
Color quality is Problem with the Test the copier and service, if necessary (see the service documentation that
not consistent copier accompanies the copier).
File or application Print a different color Test Page from another application.
problem If the quality of the Test Page is good, there may be a file or
application problem.
Out of calibration or 1. Start ColorWise Pro Tools from a client computer, click the Calibrator icon,
calibration information/ and then click Restore Device in the Calibrator window.
curves on the active Restore Device restores the E100 calibration information to the factory
partition are corrupted defaults.
If restoring default calibration does not solve the problem, you may need to
service the copier.
2. If restoring default calibration fixes the color quality, the custom calibration
may have been the cause of the problem. Ask the site administrator to
recalibrate the E100. For details, see Color Printing, which is part of the user
documentation set.
3. If the problem persists after recalibration, the calibration information on the
HDD may be corrupt. Reinstall system software.
4. If the problem persists, the HDD may be corrupt. Verify that all HDD cabling
is correct.
5. If the HDD cabling is correct, you may need to replace the HDD.
Print quality is poor Missing or outdated Make sure that the appropriate printer description file is installed.
printer description file For information about printer files, see Printing on the User Documentation
Application cannot find CD.
the appropriate printer
description file
Problem with the Test the copier and service, if necessary (see the service documentation that
copier accompanies the copier).
Out of calibration or 1. Start ColorWise Pro Tools from a client computer, click the Calibrator icon,
calibration information/ and then click Restore Device in the Calibrator window.
curves on the active Restore Device restores the E100 calibration information to the factory
partition are corrupted defaults.
If restoring default calibration does not solve the problem, you may need to
service the copier.
2. If restoring default calibration fixes the color quality, the custom calibration
may have been the cause of the problem. Ask the site administrator to
recalibrate the E100. For details, see Color Printing, which is part of the user
documentation set.
3. If the problem persists after recalibration, the calibration information on the
HDD may be corrupt. Reinstall the system software.
4. If the problem persists, the HDD may be corrupt. Verify that all the HDD
cabling is correct.
5. If the HDD cabling is correct, you may need to replace the HDD.
TROUBLESHOOTING 88
TABLE 3 E100 errors

Printing (continued)
Pages come out blank, Loose cable connection 1. Recheck the copier interface cable and connection at the E100 and the
or tinted with green between the E100 and the copier.
or some other color copier 2. Power off/on the copier.
Problem with the copier Test the copier and service, if necessary (see the service documentation that
accompanies the copier).
If the user can print a Configuration page from the copier control panel, but cannot print a job from a computer on the network, ask the
network administrator to do the following:
• Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
• Activate the network and communicate with other printers.
• Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway address) match the
settings used in the network.
N OTE : EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain
EPS files.
INDEX 89
INDEX
Numerics CPU 40–45
10/100/1000BaseT 20 cooling assembly 41
fan cable 41, 45
A removing 41
AC power switch 16 replacing 43
airflow direction 18, 25, 46, 82 transfer of 28
B D
backing up system settings 58 damage, reporting 9
Backup/Restore 58, 66 diagnostics
battery 34, 71, 82 LED error codes 27
BIOS chip 28, 31 network 84, 85
BIOS, motherboard 25 printing 86, 87, 88
bracket DIMM
hard disk drive 56 configuration 8, 38
transfer of 28
C DIMMs
cables removal and replacement 38
checking 75 dongles 61, 65, 66
CPU fan 41, 45 drive
soft power button 30, 33 hard disk 52–56
cables, power supply 51 DVDs, System Software 58, 59
CDs
USB Prep Tool 62 E
chassis EMI approvals 72
opening 17 enclosed fan 25, 46, 82
chassis fan. See enclosed fan errors 84, 85, 86, 87, 88
checking Ethernet port 65
cables 75 exploded view 23
network connections 75
chips F
security 32 fan
clearing the CMOS 39, 45, 57 CPU 41
clock 82 enclosed 18, 46
CMOS, clearing 39, 45, 57 Fiery controller
configuration opening 17
restoring 68 Fiery System Software Installer 59
Configuration page 19, 58 flash drive, preparing 29, 62
connecting to the network 20, 75 fonts
controller archiving and restoring 58
opening 17 FreeForm masters, archiving and restoring 58
cooling assembly, CPU 41
copier interface board 36
INDEX 90
H power switch, AC 16
hard disk drive printing
mounting bracket 56 problems 76
replacing 28, 56 Test Page 19
hard disk drive (HDD)
proper handling 52 R
system software 52 Restore Fiery Settings 68
heatsink, CPU 41 restoring system settings 58, 66
restoring the configuration 68
I
IP address 9 S
safety approvals 72
J security chip 32
J25 30, 33, 47, 48 service switches 65
jobs 58 boot mode 65
JP pins on the motherboard 29 normal (OFF) mode 61
jumper pins, default configurations 29 ON position 60
Soft power button 30, 33, 48
L soft power button 16
LAN (local area network) 9 software
LED codes 27 system 28, 62
system performance 82
M system settings
memory, configuration 8 backing up 58
motherboard restoring 58, 66
jumper pins 29 system software 28
mounting bracket Ethernet port installation 59
hard disk drive 56 USB installation 62
System Software DVD 59
N
system software, installing 58
networks
connecting to 20, 75 T
supported 8, 71 Test Page 19
thumb drive, preparing 29, 62
O
on-board U
battery 34 USB devices 61, 65, 66
DIMM 38 USB dongles 61, 65, 66
DIMMs 23, 38 USB flash drive
opening the Fiery controller 17 preparing with system software 62
USB Prep Tool CD 62, 63
P
pin assignments 51 V
PLCC32 socket 25 voltages 51
power
CPU fan 41, 45 W
power button, soft 16, 30, 33, 48 Welcome guide 72
power supply 49

Fiery E100 Color Server: Service Guide

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Fiery® E100 Color Server

Servicing the E100 14

Printing E100 pages 19

Checking the network connection 20

F IGURE 2: Functional diagram 8

F IGURE 3: E100 installed in the copier 14

F IGURE 4: Power switch and power button 16

F IGURE 5: Opening the E100 17

F IGURE 6: Steps to verify the E100 18

F IGURE 7: Network connectors 20

F IGURE 8: Exploded view 23

F IGURE 9: Cable diagram 24

F IGURE 10: Connector panel 26

F IGURE 11: LED display and service switches 27

F IGURE 12: Aligning the security chip 32

F IGURE 13: Battery 34

F IGURE 14: Copier interface board 36

F IGURE 15: Network switch board 37

F IGURE 16: DIMM 38

F IGURE 17: CPU cooling assembly 40

F IGURE 18: Removing the CPU cooling assembly 41

F IGURE 19: Removing/replacing the CPU 42

F IGURE 20: Locating the flat corner of the CPU socket 43

F IGURE 21: Replacing the CPU cooling assembly 44

F IGURE 23: Location of the enclosed fan 46

F IGURE 24: Location of the power button 47

F IGURE 25: Location of the power supply 49

F IGURE 26: Replacing the power supply 50

F IGURE 27: Removing the HDD assembly 54

F IGURE 28: Removing the HDD from the bracket 55

F IGURE 29: Creating an isolated Ethernet network using a crossover cable 60

About the E100

F IGURE 1: Printing system

How the E100 operates

External devices E100 Print device

RTC/ Super I/O

+3.3VDC, +5VDC, +5VSB, ±12VDC Power

F IGURE 2: Functional diagram

Report shipping damage

Do not change an existing network

Do not assign an IP address to the E100

Avoid damaging printed circuit boards (PCBs)

Follow standard electrostatic discharge (ESD) precautions

Use the power cord correctly

• Do not plug the E100 into a switchable outlet.

Do not bring liquids near the E100

Do not open the power supply

Do not open the hard disk drive (HDD)

Some edges on E100 components are sharp

Standard electrostatic discharge precautions

Lithium battery notice

Short circuit protection notice

Servicing the E100

F IGURE 3: E100 installed in the copier

Shutting down the E100

TO SHUT DOWN THE E100

2. On the copier touch panel, press the Application button.

4. Press the Info tab.

5. On the Server tab, press Reboot Server.

6. Press Shut Down System.

TO FORCE THE E100 TO SHUT DOWN

Starting the E100

Power switch Power button