PROPOSAL TO
PROVIDE FRAUD
MANAGEMENT
SERVICES TO KAPS
UGANDA LTD
PREPARED BY
FRAUD VIGILANCE
Back Ground
Fraud vigilance is a Business fraud management Solution Company that has rolled out G-
Linde 2.0, a fully integrated Fraud Management Engine aimed at helping the business owners
to protect their capital investment in business and from fraudulent employees & customers.
Fraud continues to be a leading source of losses for many businesses. Whereas no single business
can completely eliminate risk, our solution helps businesses to manage fraud as a risk and
source of business revenue and capital losses.
Through this proposal we seek to deliver the following ways of managing fraud
A. Frequent – Mystery Spot Checks
B. Fraud reports and maps
C. Call line
Frequent – Mystery Spot Checks
We provide a systemic and mystery spot checkers, these are random individuals or teams
deployed at KAPS outlets at an announced timelines with specific objectives. TO ENSURE
CARS PAST THE CHECK POINT HAVE PAID FOR PARKING. The spot checkers numbers will
vary, at time we shall deploy 1 person and times the number can go to 5 per outlet after
learning of fraud patterns.
Our spot checkers are well trained to avoid service inconvenience and will pose as KAPS
CUSTOMER CARE TEAMS DEPLOYED TO ASSIST HANDLE TRAFFIC AND WISH CUSTOMERS
A HAPPY EXIT.
Toll Free Call Line
Through our sampling, it is evident that a large chunk of your collection at KAPS Branches is
not reaching your office or goes un-receipted.
Fraud in businesses like KAPS is always executed by dishonest employees who entice
customers.
However, information leaks to some people (either co-worker or a customer) who would be
willing to help but are unable due to the probability of being victimized.
In some cases the parties involved are close allies of the dishonest colleague who a volunteer
would report to. This hinders efforts to report such malpractices.
We shall install a toll free call line which is a spot on solution to this challenge.
We skillfully and through our advanced call screening equipment, protect the identity of the
caller and in return offer a reward.
The reward is professionally issued upon receiving credible lead in protecting the company
from the loss.
Fraud Reports and Maps
We shall profile information collected by the mystery spot checkers and the toll free lines to
generate you alerts in real time.
For example seated at the KAPS head office the Risk and Compliance team is able to know of
real time incidents as they happen.
Additionally overtime we are able to help the business generate reports showing high risk
areas and the type of risk they face.
Should they need to open outlets in the area they would have the relevant information
regarding the risk at hand they need to guard themselves against?
Key Benefits
Improve business profitability (Just by signing up, 30% of fraud goes away as
employees get the news of probable spot checking)
Secure the future of the business
Weed out dishonest employees
Improve on reputation
Have credible in time/proactive info on fraud and market risk, potential loss
Be informed in time of ongoing/potential internal fraud/risk
Strategically plan expansion on weighted, localized risk data
Current clients
The product has attracted a lot of interest in businesses in the financial sector. We have
engagements from the various Telecoms, and Fuel distribution sectors.
In other countries we have seen the following businesses acquire the product.
AIRTEL KENYA
ORANGE KENYA
EAST AFRICAN BREWERIES
EQUITY BANK
Among other SMEs totaling to 2,500 in East Africa alone.
This underscores the confidence the market has on our product.
Implementation Time
On signing up it takes about 21-30 days to have every aspect of the system working.
Investment:
The annual subscription fee for the service is USD 300 (Three Hundred Dollars Only) per
business unit /Business Centre/Branch.
Additionally the company will be required to invest USD 500 annually per region for
deployment of physical spot checkers providing 3 spot checks a week on each business unit.
The fees cover as multiple businesses around the same region.
Every successful fraud alert received will cost 100$ USD which is a cost passed on to the
suspects.
Service support
We have a dedicated service line for any support that your company may require
Acquisition of the System
The system is a web based application and also SMS/USSD/APP. It therefore implies that no
additional soft ware requirements or additional hard ware is needed making it very cost
effective.
We are ready to do a product demo to your team on request at your convenience.
Kindly contact us on the following addresses to further discuss this proposal.
ugsales@fraud-vigilance.com mwathi@fraud-vigilance.com
0392 081 020
0700 245 976
Thanks and kind regards.
Brenda Piloya
Business Development Officer.
