Fraud Detection and

Prevention Solutions
Maintain the customer trust you’ve earned with Fraud Prevention
and Detection Solutions from TELUS International.

We stay on top of the latest tactics, tools and trends to help your
business stay ahead of threats. And with the right mix of people,
processes and technology, you’ll strengthen your brand reputation
while you grow your business. The benefits are numerous, from
saving time and money for your business, to saving the day for
your customers.

The TELUS International difference

As a trusted partner, TELUS
International works with leading
global brands to develop strategies
that mitigate risk of fraudulent
activity and maintain trust.
Processes: We deliver high-quality
performance metrics using proven
best practices combined with
continuous improvement.

People: Our specialized talent Technology: Focusing on lean, agile

acquisition team, compliance
training framework and well-being
programs demonstrate our ability
to execute internationally scalable
fraud detection and prevention
practices.
and human-centered design, we
leverage automated and intelligent
engagement tools (e.g. AI, bots and
RPA) to help safeguard clients’ user
experiences and brand reputation.
 Experience highlights
• More than 18 years of experience providing fraud detection and
prevention services across industries
• Proven performance excellence for more than 15 client programs
• 1200+ highly experienced subject matter experts and the ability to scale
• Operations in 28 countries
• Support delivery in over 50 languages

Solutions
Different industries, and different businesses, face diverse threats. Capitalize on
our experience with solutions that meet your needs and exceed your expectations.

Know Your Customer/Client (KYC): Reduce risk by
understanding who you’re interacting with. Controls
include the collection and analysis of basic identity
information, name matching against a list of known
parties, determination of risk in terms of propensity
for illegal intentions for the business and monitoring
transactions against expected behavior.
Identity verification: Our team confirms identities with
a suite of tools and sophisticated methods, including
face and voice match recognition and official document
verification by scanning for fraudulent watermarks or
stickers. We also check user social media and email
accounts to verify credibility.

Fraud detection/investigation: In coordination with HR Anti-money laundering (AML): Meet compliance

and legal teams, our fraud investigation division handles obligations for anti-money laundering throughout the
incidents related to security or data. This includes credit customer lifecycle. We can increase KYC documentation,
card fraud and financial services incidents, asset misuse enhance verification programs and deploy advanced
and mishandling, data leakage and privacy issues. analytics with 360 views of customer data.

Team/agent compliance: Our compliance programs Online eCommerce/Marketplace protection: Protect

monitor team member activity through call recordings your eCommerce or online marketplace by ensuring a
and/or live remote access to report on potential safe place for user transactions. Our teams are trained to
fraudulent or non-compliant behaviors. We work closely look for illegal items, counterfeits and fraud.
with our clients to define alert thresholds.

Key operational metrics Safeguard your customers and business

from fraud
Track what matters to you, and to your customers.
Contact our team of experts to design, build
We’ll work with you to map, measure and improve the
and deliver Fraud Detection and Prevention
important metrics for your business. Examples include:
Solutions that fit your business.
• Average Handle Time (AHT)
telusinternational.com/contact
• Accuracy
• Effectiveness/Quality Assurance
• Low Attrition
• Resolution Rate
• Response Time