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BUSINESS ENGLISH · BUSINESS SITUATIONS · INTERMEDIATE (B1-B2)

WORKING IN
HUMAN
RESOURCES
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1BDD-R6D9-16HA

1 HR Tasks

Match the verbs on the left with the words on the right to form phrases.

1. recruit a. company working conditions

2. improve b. honest feedback

3. verify c. job candidates

4. interview d. new employees

5. answer e. questions about company policies

6. appraise f. references of job candidates

7. give g. training for company staff

8. resolve h. worker conflicts

9. organize i. workers’ performance

1.d; 2.a; 3.f; 4.c; 5.e; 6.i; 7.b; 8.h; 9.g

Can you think of any other tasks that a human resources specialist may do?
Control the employees schedule.

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 HEAAADERLOGORIGHT
INTERMEDIATE (B1-B2)

WORKING IN HUMAN RESOURCES

2 Listening
Video Audio
Now listen to Susan Clarke describe her work as a human resources manager for an IT distribution
company called Xcel Systems. Answer the questions below.

1. Which of the tasks in Exercise 1 does she mention?

. . .Improve
. . . . . . . . .company
. . . . . . . . . . working
. . . . . . . . . conditions,
. . . . . . . . . . . . training
. . . . . . . . .for
. . . companing
. . . . . . . . . . . . .staff,
. . . . . .recruit
. . . . . . .the
. . . .new
. . . . .employees.
.....
2. What does she enjoy about her work?
. . .She
. . . . .likes
. . . . .work
. . . . . .with
. . . . .employees.
. . . . . . . . . . . . .improve
. . . . . . . . .the
. . . .company
. . . . . . . . . . conditions.
...................................
...............................................................................................
3. What does she dislike about her work?
. . She
. . . . . doesn't
. . . . . . . . .like
. . . .working
. . . . . . . . .with
. . . . .people
. . . . . . . .who
. . . . .get
. . . .late,
. . . . .fall
. . . .asleep.and
. . . . . . . . . . . .difficult
. . . . . . . .employees.
...............

3 Useful expressions for talking about your job

Listen to the recording again and complete the sentences:

1. My responsibility include recruiting new employees and organizing training for company staff..
2. It’s also my job to improve the company’s working conditions.
3. I find my work very interesting mainly because I enjoy working with people.
4. What I don’t like so much is when I have to deal with a difficult employee.

Now complete the phrases below:

charge most part quite responsible

I’m responsible for ...recruiting new employees and organizing training for company staff..
I’m in charge of ...
improve the company’s working conditions.
What I like most about my work is working
... with people.

One task I don’t quite like is when

... I have to deal with a difficult employee.

The part I don’t really like is dealing

... with a difficult employee

Rewrite sentences 1-4 above using these phrases.

4 Role play

Work in pairs. Describe your job to your partner using vocabulary from this lesson. Describe your
responsibilities as well as what you like and dislike.

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 HEAAADERLOGORIGHT
INTERMEDIATE (B1-B2)

WORKING IN HUMAN RESOURCES

5 Talking point

Discuss any of the questions below.

1. What is the most difficult part of human resources?

2. How do you give honest feedback?
3. How important is the role of human resources?

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