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Exam Complaint Process Flowchart

The document outlines the process for submitting and resolving student complaints. It provides a flowchart showing the steps to submit a complaint in writing and have it reviewed by the relevant parties like exams officers, teachers, heads of departments, and principals. If not resolved at any step, it moves to the next level until resolved or escalated to the board of governors.

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msmevaluecreator
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18 views1 page

Exam Complaint Process Flowchart

The document outlines the process for submitting and resolving student complaints. It provides a flowchart showing the steps to submit a complaint in writing and have it reviewed by the relevant parties like exams officers, teachers, heads of departments, and principals. If not resolved at any step, it moves to the next level until resolved or escalated to the board of governors.

Uploaded by

msmevaluecreator
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Complaint Process Flowchart

Submit your complaint


in writing

About exams? No About your teacher? No

Yes Yes

Principal, Head
Exams officer reviews Teacher reviews and Head of Department
Teacher or Head of Board of Governers
and responds to your responds to your reviews and responds
Centre reviews your review your complaint
complaint complaint to your complaint
complaint

No No No No

Resolved? Resolved? Resolved? Resolved? Resolved?

Yes Yes Yes Yes Yes


No

Contact institution for


Complaint closed information on next
steps

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