Complaint Process Flowchart

Submit your complaint

in writing

About exams? No About your teacher? No

Yes Yes

Principal, Head
Exams officer reviews Teacher reviews and Head of Department
Teacher or Head of Board of Governers
and responds to your responds to your reviews and responds
Centre reviews your review your complaint
complaint complaint to your complaint
complaint

No No No No

Resolved? Resolved? Resolved? Resolved? Resolved?

Yes Yes Yes Yes Yes

No

Contact institution for

Complaint closed information on next
steps