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b. Functions of Marketing
The marketing environment consists of both micro and macro factors that influence a
company's marketing activities.
• Micro external environment: Factors that directly affect the company, such as
competitors, customers, suppliers, and distributors.
• Macro external environment: Broader societal forces that affect all businesses,
such as economic conditions, technological advancements, social trends, and
political changes.
d. International Marketing Environment
e. What are the emerging marketing opportunities with respect to marketing to the
bottom of the pyramid.
4. Partnerships with Local Businesses and NGOs: Collaborating with local businesses
and NGOs can provide valuable insights into BOP markets, establish distribution
networks, and build trust with BOP consumers.
8. Building Brand Trust and Loyalty: BOP consumers value trust and authenticity in
brands. Businesses can build trust by engaging with BOP consumers, addressing
their concerns, and demonstrating a commitment to social responsibility.
9. Utilizing Data and Analytics: Data and analytics can provide valuable insights into
BOP consumer behavior, preferences, and needs. Businesses can use this data to
refine their marketing strategies, develop targeted products, and improve
customer engagement.
10. Adapting to Evolving BOP Dynamics: The BOP market is constantly evolving, with
increasing connectivity, rising aspirations, and changing consumer behaviors.
Businesses need to adapt their marketing strategies to stay ahead of these trends
and maintain relevance in the BOP market.
2. Procter & Gamble's Sachet Strategy: Procter & Gamble has successfully introduced
sachet-sized versions of its popular personal care products in BOP markets, making
them affordable and accessible to low-income consumers. This strategy has expanded
P&G's reach in the BOP market and contributed to brand loyalty among BOP
consumers.
5. Aravind Eye Care System's Affordable Cataract Surgery: Aravind Eye Care System
has pioneered affordable cataract surgery in India, making it accessible to low-income
patients. The system's innovative surgical techniques, efficient processes, and focus on
affordability have restored sight for millions of people in the BOP market.
• Cultural diversity: Different cultures have varying values, beliefs, and customs that
impact marketing strategies.
2. Increased Market Access: WTO agreements have opened up new markets for
businesses, providing access to a larger customer base and expanding their
global reach.
4. Promoted Global Trade: WTO agreements have facilitated the flow of goods and
services across borders, contributing to increased global trade and economic
growth.
These opportunities are significant, as they offer businesses the potential to reach a
large and growing market segment. By embracing these opportunities, businesses can
position themselves for success in the years to come.
Here are some specific examples of how businesses are capitalizing on these
opportunities:
• In India, the Tata Group has launched a range of affordable cars and appliances
to appeal to the growing middle class.
• In China, Alibaba has become a leading e-commerce platform by offering a wide
range of products and services at competitive prices.
• In Brazil, Natura has developed a range of affordable personal care products that
are marketed through a network of independent consultants.
The growing middle class in developing countries presents a promising market segment
for businesses. This group has increasing disposable income and is more receptive to new
products and services.
A marketing strategy is a long-term plan that outlines how a company will achieve its
marketing objectives. It is a roadmap for the company's marketing activities, guiding
decision-making and resource allocation. A well-defined marketing strategy should be:
2. Target Market Definition: Clearly identifying the specific customer segments that
the company will focus on is crucial for tailoring marketing efforts to their needs
and preferences.
6. Implementation Plan: A detailed plan outlining the specific actions, timelines, and
resources required to execute the marketing strategy is necessary for effective
implementation.
• Guiding Marketing Activities: Providing a clear direction for all marketing efforts,
ensuring consistency and alignment with the company's overall objectives.
The strategic marketing planning process typically involves the following steps:
Michael Porter's Five Forces model is a framework for analyzing the competitive landscape
of an industry. The five forces include:
5. Competitive rivalry
l. Analysis of Competitors.
1. Identify key competitors: The first step is to identify the company's key
competitors. This involves considering both direct and indirect competitors. Direct
competitors are companies that offer similar products or services to the company
itself. Indirect competitors are companies that offer products or services that can
be substituted for the company's products or services.
2. Gather information: Once the key competitors have been identified, the next step
is to gather information about them. This information can be gathered from a
variety of sources, including:
• Company websites
• Industry reports
• News articles
• Social media
• Customer surveys
3. Analyze competitor strengths and weaknesses: The next step is to analyze the
competitor's strengths and weaknesses. This involves assessing each competitor's:
• Products or services
• Pricing strategies
• Marketing campaigns
• Target markets
• Financial performance
• Positioning
• Promotion
• Distribution channels
Manan Prakash argues that competitor analysis can provide companies with a number of
benefits, including:
• Increased market share: Competitor analysis can help companies to enhance their
ability to attract new customers and increase market share.
• Industry trade shows and events: Attending industry events can be a great way to
gather information about competitors' new products, alliances, and marketing
initiatives.
SWOT analysis is a strategic planning tool used to identify and analyze a company's
internal strengths (S) and weaknesses (W), as well as external opportunities (O) and threats
(T). It is a simple yet powerful tool that can be used to help companies develop a better
understanding of their current situation and make informed decisions about their future
direction.
• Strengths: Internal factors that give a company an advantage over others. Examples
include:
o Efficient operations
o Inefficient operations
o High costs
o Lack of innovation
o Emerging technologies
o Changes in consumer preferences
o Acquisitions or partnerships
o Increased competition
o Economic downturns
o Political instability
• It helps companies to identify their strengths and weaknesses. This information can
be used to develop strategies to capitalize on strengths and mitigate weaknesses.
• It helps companies to make informed decisions about their future direction. SWOT
analysis can be used to develop a strategic plan that is aligned with the company's
strengths, weaknesses, opportunities, and threats.
• Reduced risk: SWOT analysis can help companies identify and mitigate potential
risks.
2. Brainstorm ideas: Once you have gathered information, brainstorm ideas for how
to capitalize on strengths, mitigate weaknesses, take advantage of opportunities,
and avoid or minimize threats.
3. Prioritize ideas: Prioritize the ideas that you have brainstormed based on their
potential impact on the company.
5. Monitor and evaluate: Monitor and evaluate the effectiveness of the strategies you
have implemented.
n. Product and various levels of product that adds customer value.
2. Actual product: The physical product with its features and packaging.
3. Augmented product: Additional features and services that enhance the product's
value.
Consumer products are classified based on the buyer's purchasing behavior and the level
of planning involved in the purchase. Common types include:
Industrial goods are classified based on their role in the production process. Common
types include:
3. Supplies: Items used to facilitate the production process but are not part of the
final product.
4. Installations: Large, capital-intensive items that are used in the production process.
q. Stages of Product Life Cycle. Features of PLC.
The product life cycle (PLC) is a model that describes the stages that a product goes
through from its introduction to its decline. The four stages are:
1. Introduction: The product is first introduced to the market and sales are slow.
The new product development (NPD) process typically involves the following steps:
2. Idea screening: Evaluate ideas based on feasibility, market potential, and fit with
company strategy.
6. Testing: Test the product for functionality, safety, and customer acceptance.
The marketing strategies used for a product will vary depending on the stage of the
product life cycle.
• Maturity: Differentiate the product from competitors and maintain market share.
Product positioning is the process of creating a distinctive image for a product in the
minds of target customers. It involves defining the product's unique selling proposition
(USP) and communicating it effectively to the target market. Effective product
positioning can lead to increased brand awareness, improved sales, and a stronger
competitive advantage.
1. Identify Target Market: Clearly define the specific customer segments that the
product is intended for. Understanding the target market's needs, preferences,
and buying behavior is crucial for tailoring positioning strategies.
3. Define Unique Selling Proposition (USP): Determine the unique benefits and
attributes that distinguish the product from competitors. The USP should be
clear, concise, and compelling, highlighting the product's value proposition.
6. Create Positioning Mix: Develop a cohesive marketing mix that reinforces the
product's positioning. This includes elements like product design, packaging,
pricing, advertising, and distribution channels.
• Authenticity: Ensure that the product's positioning is aligned with its actual
features and benefits. Avoid making claims that cannot be substantiated.
• Relevance: Ensure that the positioning message is relevant to the target market's
needs, interests, and preferences. Address their pain points and aspirations.
Objective Description
Factor Description
1. Establish pricing objectives: Define the specific goals that the company wants to
achieve through pricing.
2. Analyze costs: Determine the variable and fixed costs associated with producing
the product or service.
3. Evaluate customer demand: Assess the willingness and ability of consumers to pay
different prices.
5. Select a pricing method: Choose a pricing method that aligns with the company's
objectives and the market conditions.
6. Set prices: Determine the specific prices for each product or service.
7. Monitor and adjust prices as needed: Regularly review pricing decisions and make
adjustments as necessary based on market conditions, customer feedback, and
competitor actions.
v. Factors influencing pricing decisions.
• Customer demand: The price of a product or service should be set at a level that
consumers are willing and able to pay.
• Competitor prices: Companies must consider the prices of their competitors when
setting their own prices.
1. Establish pricing objectives: Define the specific goals that the company wants to
achieve through pricing.
2. Analyze costs: Determine the variable and fixed costs associated with producing
the product or service.
3. Evaluate customer demand: Assess the willingness and ability of consumers to pay
different prices.
5. Select a pricing method: Choose a pricing method that aligns with the company's
objectives and the market conditions.
6. Set prices: Determine the specific prices for each product or service.
7. Monitor and adjust prices as needed: Regularly review pricing decisions and make
adjustments as necessary based on market conditions, customer feedback, and
competitor actions.
Method Description
Competition-based
Sets prices based on the prices of competitors.
pricing
Penetration Sets a low initial price to penetrate the market and gain
pricing market share.
Skimming Sets a high initial price to skim off the top of the market and
pricing maximize profits.
Price
Sets different prices for different customer segments.
discrimination
Perceived value pricing is a pricing strategy that sets prices based on the perceived value
of the product or service to customers. This approach focuses on understanding the
customer's perception of the product's benefits and setting a price that reflects that
perception. Perceived value pricing can be an effective strategy for luxury products or
products with unique features that are not readily available from competitors.
Going rate pricing
Going rate pricing, also known as market-based pricing, is a pricing strategy that sets
prices based on the prices of similar products or services offered by competitors. This
approach is common in industries where there are well-established price benchmarks,
such as the commodities market. Going rate pricing can be a simple and effective strategy,
but it can also lead to price wars if companies focus solely on matching competitors'
prices.
Auction pricing
Auction pricing is a method of selling goods or services where the highest bidder wins
the right to purchase the item. This approach can be used for both consumer goods and
business-to-business transactions. Auction pricing can be an efficient way to allocate
scarce resources and discover the true market value of a product or service. However,
auction pricing can also be risky for sellers, as they may not receive a price that is high
enough to cover their costs.
In addition to the three pricing methods mentioned above, there are also several other
pricing strategies that can be used to achieve different objectives. These strategies
include:
• Penetration pricing: Setting a low initial price to penetrate the market and gain
market share.
• Skimming pricing: Setting a high initial price to skim off the top of the market and
maximize profits.
• Leader pricing: Setting a low price for a key product to attract customers and
encourage them to purchase other products at higher prices.
The choice of pricing method or strategy will depend on a variety of factors, including the
company's objectives, the nature of the product or service, the target market, and the
competitive landscape.