IT4You Proposal PROD Upload Verification File 09nov23 Raj

Bs Code Service Onboarding Status
BS_0551 ServiceNow Uploaded to PROD

BS Name Service Type
Spain ERP Application Technology
Managed Local GIS EDI Application Technology
SAP NOW Application Technology
SAP ERP Next Application Technology
Enterprise Business Capabilities Application Technology
CTS ERP Application Technology
Provider Group Service Category
IT-AA - Corporate ERP Applications Corporate ERP Applications
Service Owner Sdm Fullname
ENUGULA, RAMBABU VAIRAPALAYAM RAJENDRAN, SARAVA
ENUGULA, RAMBABU VAIRAPALAYAM RAJENDRAN, SARAVANAKUMAR
Business Function
Middleware Hosting
AC - Group Accounting & Subsidiaries
Life Science
Life Science
Healthcare
N, SARAVANAKUMAR
Service Offering Name Serv StatuPhasFlags
BSO_Miracle Application BS_CuOperaCatalog
BSO_DGF US Finance Application BS_TOperaCatalog
BSO_Digitalization of Processing Tax Assessments (DOPTA) BS_TOperaCatalog
TSO_GxP_CTS ERP TS_FoOperaCatalGxP
TSO_XPS Service TS_ApOperaCatalog
BSO_GxP_MARVEL MongoDB BS_ROperaCatalGxP
BSO_GxP_Fracas Application BS_SeOperaCatalGxP
BSO_GxP_Smartline Data Cockpit (SDC) BS_SeOperaCatalGxP
BSO_AWS SFTP Spain BS_SeOperaCatalog
BSO_GxP_OpenText Enterprise Content Management System BS_ROperaCatalGxP
BSO_Management of Change (Intelex) (VERSUM) BS_ROperaCatalog
BSO_CIDS4COS BS_ROperaCatalog
BSO_Binocs Application BS_ROperaCatalog
BSO_POWDER PREDICTION BS_ROperaCatalog
TSO_GxP_Master Data Governance System (MDG) TS_DOperaCatalGxP
BSO_GxP_MARVEL SAS BS_ROperaCatalGxP
TSO_Life Science Chile Local Applications TS_ApOperaCatalog
TSO_Sage ERP System Biochrom Berlin TS_ApOperaCatalog
BSO_GxP_Empower (Bari) BS_ROperaCatalGxP
BSO_Nextgen Learning LE BS_EOperaCatalog
TSO_GxP_NiceLabel Service TS_ApOperaCatalog
BSO_Merck Audit Collaboration Space BS_OpOperaCatalog
TSO_GxP_Process Mining using CELONIS TS_DOperaCatalog
BSO_Organoid Image Analysis BS_ROperaCatalog
BSO_Generic BS - LS Wuxi local systems – non GxP BS_MOperaCatalog
BSO_siRNA Design Tool BS_ROperaCatalog
TSO_SCM APO EL (Electronics) TS_DaOperaCatalog
BSO_Inventory Barcoding System BS_I OperaCatalog
BSO_GxP_Cork SCADA ArchestrA Platform BS_POperaCatalGxP
BSO_GxP_Application Lifecycle Management BS_ROperaCatalGxP
BSO_GxP_HC Global Data Historian BS_PrOperaCatalGxP
TSO_GxP_SSL Certificates TS_InOperaCatalog
BSO_SRDI Research Applications BS_ROperaCatalog
BSO_LS Kissling Weighing (Non-GxP) BS_POperaCatalog
BSO_GxP_HR4YYOU Learning (vLMS) BS_EOperaCatalGxP
TSO_GxP_C-Folders Application Administration TS_ApOperaCatalGxP
BSO_GxP_LS PSS - LIMS ELN BS_ROperaCatalGxP
BSO_GxP_TrackIt Application BS_PrOperaCatalGxP
TSO_RWS - Machine Translation TS_ApOperaCatalog
BSO_France - Semoy - GAMED Application BS_SeOperaCatalog
TSO_OSI PI Martin TS_DOperaCatalog
BSO_Track and Trace Electronics BS_PoOperaCatalog
TSO_GxP_MilliporeSigma JIRA TS_ApOperaCatalGxP
BSO_DGF Korea Digital Signage Application BS_EOperaCatalog
BSO_Gyomu System BS_SeOperaCatalog
BSO_Dassault BioVia Science Cloud BS_ROperaCatalog
BSO_ChemAxon cHemTS Compliance Checker BS_ROperaCatalog
BSO_Genedata Biologics BS_ROperaCatalog
BSO_Genedata Expressionist BS_ROperaCatalog
BSO_Geneious BS_ROperaCatalog
BSO_DNAStarLasergene BS_ROperaCatalog
BSO_Mascot BS_ROperaCatalog
BSO_Cambridge Enterprise CamSol predicts solubility of a protein BS_ROperaCatalog
TSO_GxP_Winshuttle TS_COperaCatalGxP
TSO_GxP_Process Integration & Orchestration TS_SyOperaCatalGxP
BSO_TT Knowledge Force BS_EOperaCatalog
TSO_Electronic Document Signature (Adobe eSign) TS_COperaCatalog
BSO_China LS Rainbow Dealer Platform BS_CuOperaCatalog
TSO_GxP_SAP NOW TS_ApOperaCatalGxP
BSO_PROGRESS BS_SoOperaCatalog
TSO_GxP_SAP Analytics Cloud Platform TS_DaOperaCatalog
BSO_Intercompany Matching & Reconciliation Tool - ICMR BS_GeOperaCatalog
BSO_GxP_Certara Pirana modelling workbench (PIRANA) BS_ROperaCatalGxP
BSO_GxP_ENSO eTMF Archive Validation Bot (eTMF) BS_ROperaCatalGxP
BSO_IBM Aspera BS_ROperaCatalog
BSO_GxP_Feith Reconciliation and Safety Commitments (RESCOM) incl. BROWSE BS_ROperaCatalGxP
BSO_Ontoforce Disqover (Synaptix) BS_ROperaCatalog
BSO_Innosys IFRS16 Application BS_POperaCatalog
BSO_OneSource Tax Determination BS_AOperaCatalog
BSO_GxP_TIAMO Spain Chemical BS_PrOperaCatalGxP
TSO_GxP_IT-AC-UiPath Platform (Non-Regulated) TS_DOperaCatalog
BSO_DGF Italy EHS Applications BS_PhOperaCatalog
BSO_GxP_TIAMO Schaffhausen BS_POperaCatalGxP
BSO_GxP_Lixoft Monolix Pharmacometrics analysis, modeling, and simulation (Monolix) BS_ROperaCatalGxP
BSO_GxP_eClinical Solutions elluminate (Polaris) BS_ROperaCatalGxP
BSO_GxP_Genedata Profiler (XOP) BS_ROperaCatalGxP
BSO_GxP_GTS BS_LeOperaCatalGxP
BSO_GxP_MES System Merck Bari BS_MOperaCatalGxP
BSO_Norwood Local Applications BS_SeOperaCatalog
BSO_EVA Search Engine BS_WoOperaCatalog
BSO_DGF SNO and Finance applications for ES & PT BS_TOperaCatalog
BSO_GxP_LabVantage LIMS Biobanking (BIMS) BS_ROperaCatalGxP
BSO_GxP_Biofortis Labmatrix® Clinical Trial Sample & Consent Tracking (BRICK) BS_ROperaCatalGxP
BSO_GxP_ArisGlobal LifeSphere Safety (LSMV) BS_ROperaCatalGxP
BSO_GxP_Generis Cara SAMS & PVDocs BS_ROperaCatalGxP
BSO_DGF Spain & Portugal HR Applications BS_WOperaCatalog
BSO_GxP_Expressionist BS_ROperaCatalGxP
BSO_GxP_Arklow Quality_Applications BS_PrOperaCatalGxP
BSO_Liquid Crystal Price Approval BS_SoOperaCatalog
BSO_DEL NGS Web Portal BS_ROperaCatalog
BSO_CRISPR Bioinformatic Tool BS_ROperaCatalog
BSO_GxP_E&L Database and Report Generator BS_ROperaCatalGxP
BSO_Phenom Applications BS_EOperaCatalog
BSO_Samruddhi - Incentive Management System BS_EOperaCatalog
TSO_Gauss HR Application BS_WOperaCatalog
TSO_Look up Consulting Support for JDE TS_FoOperaCatalog
BSO_GxP_Cortellis Invest. Drugs API BS_ROperaCatalGxP
BSO_GxP_Medrio Electronic Data Capture (EDC) BS_ROperaCatalGxP
TSO_Global Scala ERP TS_ApOperaCatalog
BSO_DGF Ireland HR Applications BS_WOperaCatalog
TSO_GxP_Acronis (Bari) TS_BaOperaCatalGxP
BSO_GxP_Maldi tof BS_PrOperaCatalGxP
BSO_GxP_PLA Guidonia BS_ROperaCatalGxP
TSO_GxP_Chromeleon Application MCIE TS_DOperaCatalGxP
BSO_AI drug discovery BS_ROperaCatalog
BSO_GxP_LIMS (Aubonne & Vevey) BS_ROperaCatalGxP
BSO_GxP_Teklynx BS_MOperaCatalGxP
TSO_Local GIS EDI TS_ApOperaCatalog
BSO_GxP_KEGG DB (Pathway Solutions) BS_ROperaCatalGxP
BSO_iGrafx Application BS_SoOperaCatalog
BSO_SuccessFactors Application (HR4You) BS_POperaCatalog
BSO_FedEx Ship Manager Merck & Cie BS_PrOperaCatalog
BSO_GxP_Lab X BS_POperaCatalGxP
TSO_GxP_Acronis (Ivrea) TS_BaOperaCatalGxP
BSO_QCDB BS_HeOperaCatalog
BSO_GxP_Weighing System -Jakarta BS_MOperaCatalGxP
BSO_LS Operations Essentials BS_ROperaCatalog
BSO_The Edge Biorails BS_ROperaCatalog
BSO_Gubbs GMSU BS_ROperaCatalog
BSO_Anic Bioloader BS_ROperaCatalog
BSO_PerkinElmer PESTO ELN BS_ROperaCatalog
BSO_Genedata Screener BS_ROperaCatalog
BSO_Deciphex Patholytix BS_ROperaCatalog
TSO_Gauss IT Application TS_DOperaCatalog
BSO_MINE Application BS_CuOperaCatalog
BSO_CRM MM BS_CuOperaCatalog
BSO_SAP Global HR P40 (Apollo) BS_WOperaCatalog
BSO_KBMAX-CPQ BS_SOperaCatalog
BSO_DGF Switzerland HR Applications BS_WOperaCatalog
BSO_GxP_Cork Quality_Applications BS_PrOperaCatalGxP
BSO_GxP_LIMS Labvantage Spain BS_ROperaCatalGxP
BSO_Manufacturing Intelligence System (COMET) BS_MOperaCatalog
BSO_Digital Access Platform - A2H BS_SoOperaCatalog
TSO_Speech Me TS_ApOperaCatalog
BSO_LS-A Mquant Stripscan Operations and Enhancements BS_ROperaCatalog
BSO_On Demand Knowledge (ODK) BS_SoOperaCatalog
BSO_MySite BS_WoOperaCatalog
TSO_GxP_Enterprise Business Capabilities TS_ApOperaCatalGxP
BSO_GxP_Openlab Chemical Mollet Spain BS_MOperaCatalGxP
BSO_GxP_Empower (Aubonne & Vevey) BS_MOperaCatalGxP
BSO_GxP_MES System Merck “Biotools” Cork Werum PAS-X (LS) BS_MOperaCatalGxP
BSO_GxP_Cork SaltTesters BS_POperaCatalGxP
BSO_Pure Molsheim BS_MOperaCatalog
BSO_SAP ERP HR Hub (SAP S/4 Hana - HCM) BS_WOperaCatalog
BSO_Long Term Incentives (LTI) BS_POperaCatalog
BSO_AI Mining System BS_ROperaCatalog
BSO_GxP_RADON LIMS BS_ROperaCatalGxP
BSO_Blizzard & Community Relations BS_EOperaCatalog
TSO_Life Science Argentina Local Applications TS_DaOperaCatalog
TSO_Acronis (Guidonia) TS_BaOperaCatalog
BSO_Qualigest Molsheim BS_MOperaCatalog
BSO_Application Support for Workers Council BS_POperaCatalog
BSO_LOCAL MANAGED FRONTSCREEN APPLICATION BS_CuOperaCatalog
BSO_GxP_Openlab Pharma Mollet Spain BS_MOperaCatalGxP
BSO_DGF Mexico Local Managed Group Functions applications BS_DOperaCatalog
BSO_Future Way of Working in R&D Labs - EL BS_ROperaCatalog
BSO_Legacy EMD Chemicals Applications - Non Regulated BS_MOperaCatalog
BSO_GxP_LIMS Labvantage Jakarta BS_ROperaCatalGxP
TSO_Web Analytics TS_DaOperaCatalog
BSO_Merck Biomarker Database BS_ROperaCatalog
TSO_Innovation Application (Hype) TS_InOperaCatalog
BSO_Gendat / GUTWIN BS_PoOperaCatalog
BSO_Ariba BS_SoOperaCatalog
BSO_Local applications BS_CuOperaCatalog
TSO_TRIO ERP Lookup system TS_ApOperaCatalog
TSO_SAP by Design TS_ApOperaCatalog
TSO_GxP_Quattro ERP TS_ApOperaCatalGxP
BSO_My Support Hub BS_MOperaCatalog
BSO_QCSoft Shirwane BS_SeOperaCatalog
BSO_Future Way of Working in R&D Labs - LS for Lifescience PE signals BS_ROperaCatalog
BSO_GxP_LIMS Labvantage - GLIMS HCQ BS_ROperaCatalGxP
BSO_BLIC BS_ROperaCatalog
BSO_GxP_OpenLab CDS/ECM BS_ROperaCatalGxP
TSO_GxP_ServiceNow for IT TS_FoOperaCatalGxP
BSO_GxP_SIRIUS Spain BS_PrOperaCatalGxP
BSO_GxP_Local Manufacturing Applications BS_MOperaCatalGxP
TSO_GxP_LEAN ERP TS_ApOperaCatalGxP
BSO_DGF Argentina Finance Applications BS_AOperaCatalog
BSO_DGF Chile Finance Applications BS_POperaCatalog
BSO_LPFI - Process Flow Improvement System BS_BuOperaCatalog
BSO_SFDC Commercial Call Center – France BS_SOperaCatalog
BSO_WMS&CTM system for ZJG BS_I OperaCatalog
BSO_GxP_SALSA BS_PrOperaCatalGxP
BSO_Millilabel Molsheim BS_PrOperaCatalog
BSO_GxP_Veeva Vault QMS BS_ROperaCatalGxP
BSO_GIN Application – Quantum Connect (Clear) BS_COperaCatalog
TSO_Japan Common QlikView Application support TS_DaOperaCatalog
BSO_GxP_IS Local EGO France BS_SeOperaCatalGxP
BSO_Application Support for Workers Council (Endorse) BS_POperaCatalog
BSO_IuClid Application Management BS_HeOperaCatalog
BSO_M&S Local Services Peru BS_CuOperaCatalog
BSO_Norwood GAMED BS_PrOperaCatalog
BSO_HCP Enagement Tracking Tool BS_OpOperaCatalog
TSO_GxP_Custom Process Automation Applications TS_DeOperaCatalog
BSO_GxP_Heroku – Complaint Management Broker BS_SOperaCatalGxP
TSO_Snowflake Cloud Data Warehouse TS_DOperaCatalog
TSO_Qlik Self Service BI Platform TS_ApOperaCatalog
TSO_Gauss Finance Applications TS_DOperaCatalog
BSO_DGF China Applications Cash Flow Tool BS_TrOperaCatalog
TSO_GxP_ITSM (ServiceNow) TS_FoOperaCatalGxP
BSO_LS Gamed OEE Darmstadt-Germany BS_PrOperaCatalog
BSO_IRIS Application Management BS_HeOperaCatalog
TSO_DLP Reporting Application TS_DaOperaCatalog
BSO_Veeva CRM BP - Latam BS_SOperaCatalog
BSO_Long Term Incentives - LTI (EquatePlus) BS_POperaCatalog
TSO_GxP_SAP Business Technology Platform (BTP) TS_FoOperaCatalGxP
BSO_SBV Measurements BS_SoOperaCatalog
BSO_Empower CDS (Non-GXP) BS_ROperaCatalog
BSO_LS Lab Digitalization BS_ROperaCatalog
BSO_GxP_EiQMI BS_AuOperaCatalGxP
BSO_GxP_Alliant Royalty and Licensing Application BS_CuOperaCatalog
BSO_GxP_Certara Pinnacle21 validation of clinical trial data BS_ROperaCatalGxP
BSO_Planisware R&D Project & Portfolio Management (iMAP) BS_ROperaCatalog
BSO_ Trademark Applications (Patricia) BS_LeOperaCatalog
TSO_Quattro BW Applications TS_DOperaCatalog
BSO_COVER PRO BS_I OperaCatalog
TSO_GxP_Electronic Document Signature (Adobe eSign) TS_COperaCatalGxP
BSO_France PLM application BS_ROperaCatalog
BSO_Managed China LS Process Solution Commercial Application BS_SOperaCatalog
BSO_VRP Excipient Finder BS_ROperaCatalog
BSO_AMBOS BS_WOperaCatalog
TSO_Cognizant CXO Dashboard Support TS_ApOperaCatalog
BSO_Aetion Aetion Evidence Platform Health Information Factory (HIF) BS_ROperaCatalog
BSO_SAS JDBC Driver (Marvel HIF connector) BS_ROperaCatalog
BSO_GxP_Statistical Solutions nquery optimizing Clinical Trial Design (nQuery) BS_ROperaCatalGxP
TSO_Lookup Service - SAP HR France Application TS_DOperaCatalog
TSO_GxP_Phoenix SAP ERP Service TS_ApOperaCatalGxP
TSO_GxP_SAP Data Services TS_DOperaCatalGxP
BSO_Finland – HCP tracking tool BS_OpOperaCatalog
BSO_IT-Job Rotation Tool BS_WoOperaCatalog
BSO_SmartSimple StartOne ISS CSS MEG BS_ROperaCatalog
BSO_IndicaLabs HALO Image Analysis Platform BS_ROperaCatalog
BSO_GxP_Cambridge Semantics_Anzo BS_ROperaCatalGxP
BSO_GxP_Open Text Archive BS_ROperaCatalGxP
BSO_GxP_PDCS Patient Data Collection System BS_SOperaCatalGxP
BSO_GxP_Weighing Application Kissling BS_MOperaCatalGxP
BSO_GxP_Pipeline Pilot BS_PrOperaCatalGxP
BSO_iC Data Center PD MCIE BS_POperaCatalog
BSO_AMANDA BS_WoOperaCatalog
BSO_Customer Change Notification System BS_COperaCatalog
BSO_LS SRM BS_SOperaCatalog
BSO_GxP_Certara SimCyp Mechanistic Modelling (SimCyp) BS_ROperaCatalGxP
BSO_Mestrelab Mnova, NMR predict BS_ROperaCatalog
BSO_Schroedinger Suite BS_ROperaCatalog
BSO_Molecular Discovery MetaSite BS_ROperaCatalog
BSO_BiosolveIT Ftrees BS_ROperaCatalog
BSO_CCP4: Software for Macromolecular X-Ray Crystallography BS_ROperaCatalog
BSO_Yasara BS_ROperaCatalog
BSO_Iktos Makya BS_ROperaCatalog
BSO_Schroedinger_PyMOL Globally hHarmonized License Pool BS_ROperaCatalog
BSO_Lhasa Meteor, Sarah, Vitec BS_ROperaCatalog
BSO_Cambridge Crystallographic BS_ROperaCatalog
BSO_Phenix BS_ROperaCatalog
BSO_Global Phasing BS_ROperaCatalog
BSO_Social Media Management BS_MaOperaCatalog
BSO_GxP_Local NTLC GxP Application System BS_HeOperaCatalGxP
BSO_GxP_DGF France Access Management System Calais & Meyzieu BS_PhOperaCatalGxP
BSO_Web Search (Elastic Search) BS_MaOperaCatalog
BSO_Vendor Invoice Management (VIM - Opentext) BS_AOperaCatalog
BSO_Research Report and Retrieval System BS_OpOperaCatalog
BSO_Versum Vector IOS App BS_MOperaCatalog
BSO_DRM MVP BS_SeOperaCatalog
BSO_GxP_EMPOWER Application_GxP Argentina BS_ROperaCatalGxP
BSO_KR EHS BS_SeOperaCatalog
BSO_GxP_MYSIRIUS BS_MOperaCatalGxP
BSO_Desert Scientific Software Proasis BS_ROperaCatalog
TSO_Phoenix BW Application Support TS_FoOperaCatalog
TSO_Tempo BW Application Support TS_FoOperaCatalog
TSO_Application Engineering Service TS_ApOperaCatalog
TSO_China LS ISCO Systems TS_GoOperaCatalog
TSO_GxP_NEO MGF & Site Management ERP TS_ApOperaCatalGxP
TSO_GxP_GITLAB and BITBUCKET TS_ApOperaCatalGxP
BSO_GRF Site Feedback BS_OpOperaCatalog
BSO_CEX360 Omnichannel Planning tool (INTEGRA) BS_CuOperaCatalog
BSO_Community Engagement Survey Tool BS_COperaCatalog
BSO_GxP_Extedo eCTD Manager for eSubmissions and product dossiers (eCTD) BS_ROperaCatalGxP
BSO_Anic Coala BS_ROperaCatalog
BSO_Visiopharm Image Analysis Platform BS_ROperaCatalog
BSO_GxP_Biomedion Raw Data Archiving BS_ROperaCatalGxP
TSO_GxP_Clario CTMS (CML) BS_ROperaCatalGxP
TSO_GxP_Robotic Process Automation TS_DeOperaCatalGxP
BSO_GxP_PLA Ivrea BS_ROperaCatalGxP
BSO_GxP_Pin Mill Weighing System BS_MOperaCatalGxP
BSO_DGF Brazil Finance Local Applications BS_POperaCatalog
BSO_GxP_Certificates of Analysis (CESAR) BS_PrOperaCatalGxP
BSO_SimulationsPlus CornerStone BS_ROperaCatalog
BSO_JDA Collaborate (FCST) Application BS_SOperaCatalog
BSO_DGF China Managed Application Service Local TM1 BS_POperaCatalog
BSO_SAP HR Germany Application (P02) BS_WOperaCatalog
BSO_Taiwan CAM System BS_MOperaCatalog
TSO_Proclaim Support Service (SAP BW PCB) TS_DOperaCatalog
TSO_GLODOS & GDI TS_ApOperaCatalog
BSO_Ortems Application BS_MOperaCatalog
TSO_Akamai TS_InOperaCatalog
BSO_Veeva CRM APAC BS_SOperaCatalog
BSO_ICC - Integrated Communication Center BS_COperaCatalog
BSO_QCSRS System BS_MOperaCatalog
BSO_China LS Wechat Application BS_SOperaCatalog
BSO_Cork Controls Applications BS_PrOperaCatalog
BSO_iConnect suggestions BS_CuOperaCatalog
BSO_Year Opening and End Activities List BS_WoOperaCatalog
BSO_DGF Columbia Finance Applications BS_POperaCatalog
TSO_GxP_Tencent Meeting Middleware Service TS_FoOperaCatalog
BSO_GxP_TrackWise BS_AuOperaCatalGxP
BSO_GxP_ManGo BS_ROperaCatalGxP
TSO_Global Enterprise Architecture Repository Application TS_EnOperaCatalog
TSO_Merck China Data Platform TS_FoOperaCatalog
BSO_GxP_Brazil IT Services for HC/GHO Applications BS_SeOperaCatalGxP
BSO_GxP_Empower (Guidonia) BS_ROperaCatalGxP
BSO_GxP_Tiamo BS_PrOperaCatalGxP
TSO_Business Objects for Life Science TS_DaOperaCatalog
BSO_Bavencio Patient Tracker BS_OpOperaCatalog
TSO_GxP_Spain ERP & BW TS_FoOperaCatalGxP
BSO_GxP_Prudentia MedCodr for Medical Coding BS_ROperaCatalGxP
TSO_HP PPMC Application TS_POperaCatalog
TSO_GxP_Tempo ERP TS_ApOperaCatalGxP
BSO_Master Data BS_ReOperaCatalog
BSO_Bedford BS_ROperaCatalog
BSO_LILA BS_ROperaCatalog
TSO_Epicor BI - Global Scala Application Support TS_DOperaCatalog
TSO_DART (Data Analytics Reporting Tool) TS_DaOperaCatalog
BSO_Global Expression Employee Support BS_EOperaCatalog
BSO_Integrated Supplier Application (ISA) BS_OpOperaCatalog
BSO_ScopeBusiness Application BS_COperaCatalog
BSO_PDM and CAD BS_ROperaCatalog
BSO_GxP_Labvantage 6 BS_SeOperaCatalGxP
BSO_CRM HC - EMEA BS_SOperaCatalog
BSO_DGF Poland Applications BS_GeOperaCatalog
BSO_CHO Web Portal BS_ROperaCatalog
BSO_MEDUS BS_OpOperaCatalog
TSO_GxP_Electronic Document Signature TS_COperaCatalGxP
TSO_GxP_Boomi TS_DOperaCatalGxP
BSO_GxP_LIMS Labvantage Guidonia (HC) BS_ROperaCatalGxP
BSO_Scope Business Application BS_COperaCatalog
BSO_MXs-Local Managed LS Applications BS_HeOperaCatalog
BSO_Local Taiwan M&S Electronics Applications BS_CuOperaCatalog
TSO_Customer Identity and Access Management (CIAM) TS_IdOperaCatalog
BSO_Shanghai E2E LIMS BS_ROperaCatalog
BSO_Chip-Seq BS_ROperaCatalog
BSO_R&D Training System BS_ROperaCatalog
BSO_Legal Applications (Insider Register) BS_CoOperaCatalog
BSO_GxP_eQA Management Suite BS_ROperaCatalGxP
BSO_Site Management Service Portal BS_PhOperaCatalog
BSO_Local Customer Service Effectiveness tool BS_SOperaCatalog
TSO_SAP Now Business Warehouse (BWP) TS_DOperaCatalog
BSO_MGF UI/UX Apps BS_MOperaCatalog
BSO_SBCT BS_ROperaCatalog
BSO_Legal Documents (LEDOX) BS_CoOperaCatalog
BSO_Bioinfo Request System BS_ROperaCatalog
BSO_Toxicity BS_ROperaCatalog
BSO_BioM Cephissus ReadyStream BS_ROperaCatalog
BSO_Blue Database BS_ROperaCatalog
BSO_VAC Work Request Application BS_ROperaCatalog
BSO_Event-IS - Infrastructure Application BS_PrOperaCatalog
BSO_SAP HR Germany Application BS_PaOperaCatalog
BSO_Tax Accounting & Reporting / AMANA GLOBAL TAX CENTER BS_TOperaCatalog
BSO_Finance4You/Procure4YOU (ServiceNow) BS_AOperaCatalog
TSO_GxP_Mobile Maintenance for SAP PM TS_ApOperaCatalGxP
BSO_CRM Japan Veeva BS_SOperaCatalog
BSO_LOCAL MANAGED LW CRMS SYSTEM BS_CuOperaCatalog
BSO_MKOR_Local Customer Service System BS_CuOperaCatalog
TSO_Qlik Applications TS_DaOperaCatalog
BSO_GxP_Local Martillac MAXIMO Application BS_SeOperaCatalGxP
BSO_Customs Refund BS_SeOperaCatalog
BSO_Brazil LS/EL Local Applications BS_SeOperaCatalog
BSO_M&S Local Services Spain BS_COperaCatalog
BSO_Cell Tech (COS) BS_PrOperaCatalog
BSO_Vivid BS_SoOperaCatalog
BSO_3D Cell culture database BS_ROperaCatalog
TSO_Service Trace Application TS_EOperaCatalog
TSO_Versum SAP ERP Applcations TS_ApOperaCatalog
BSO_GxP_Eurotherm Mollet Spain BS_PrOperaCatalGxP
BSO_GxP_MARVEL Entimo EntimICE BS_ROperaCatalGxP
BSO_Legal&Compliance4YOU (ServiceNow) BS_LeOperaCatalog
BSO_Mobile App Management (Build & Sign) BS_CuOperaCatalog
TSO_Lean BW Applications TS_DOperaCatalog
TSO_GxP_Tableau Enterprise Tool TS_DaOperaCatalog
BSO_DGF Argentina HR Applications BS_WOperaCatalog
BSO_MyInjectionAid app BS_MOperaCatalog
BSO_UK BioPharma PowerApps Applications BS_WoOperaCatalog
BSO_GxP_BAYOOSOFT Risk Manager BS_ROperaCatalGxP
BSO_DGF MBS Uruguay Regional Applications BS_AOperaCatalog
BSO_Data Retention Portal BS_ROperaCatalog
TSO_TSIM 3.9 Integration Server TS_DOperaCatalog
TSO_SNOW (Multi Apps Portal) TS_I OperaCatalog
BSO_GxP_MES System Merck Mollet BS_MOperaCatalGxP
BSO_DGF Peru HR Applications BS_WOperaCatalog
BSO_GxP_Openlab ECM - Glasgow BS_PrOperaCatalGxP
BSO_Warehouse Librarian BS_I OperaCatalog
TSO_B2B Seeburger TS_ApOperaCatalog
BSO_M&S HC Local Services Brazil BS_CuOperaCatalog
BSO_GxP_Aspentech Cork BS_MOperaCatalGxP
TSO_GxP_MTableau TS_DaOperaCatalog
BSO_ICS - Document Management System BS_OpOperaCatalog
BSO_Aspentech Engineering Versum BS_MOperaCatalog
BSO_GxP_K3 Manufacturing Execution System (MES) BS_MOperaCatalGxP
BSO_CertForward BS_ROperaCatalog
TSO_GxP_IT4You (ServiceNow) TS_FoOperaCatalGxP
BSO_Brightflag (SMiLE) BS_COperaCatalog
TSO_Cognizant Control Tower TS_ApOperaCatalog
BSO_Order Tracking Tool BS_AuOperaCatalog
BSO_Audit Management Application BS_AuOperaCatalog
TSO_GxP_WebCenter Application TS_DOperaCatalGxP
BSO_Supported Applications for Branchburg Location BS_SeOperaCatalog
TSO_IBP TS_ApOperaCatalog
BSO_M-Cloud4Finance BS_POperaCatalog
TSO_Internal Test systems for MES and Quality TS_ApOperaCatalog
BSO_Mobile Preventive Maintenance solution BS_SeOperaCatalog
BSO_IoT service buttons BS_SeOperaCatalog
BSO_China R&D Applications BS_ROperaCatalog
BSO_Adobe Connect Webinars BS_SOperaCatalog
BSO_Application Users Lifecycle Management (PHMDR) BS_POperaCatalog
TSO_GxP_Reporting Performance Accelerator TS_DaOperaCatalog
BSO_GxP_BSO_Certara Phoenix and PKS PK/PD Platform (PKPD) BS_I OperaCatalGxP
BSO_WebMetabase / MassMetaSite BS_ROperaCatalog
BSO_GxP_SIMCA Online (HC) BS_PrOperaCatalGxP
TSO_Legacy Life Science applications TS_FoOperaCatalog
BSO_GxP_MES Vevey and BDC V3 System BS_MOperaCatalGxP
BSO_WalkMe BS_PrOperaCatalog
BSO_TSMC B2B Data Exchange BS_PoOperaCatalog
TSO_GxP_Merck Data & Analytics Ecosystem Palantir Foundry TS_DOperaCatalGxP
BSO_GxP_ICON NONMEM population PK/PD analysis (NONMEM) BS_ROperaCatalGxP
BSO_GxP_Generis Cara eTMF Archive (eTMF) BS_ROperaCatalGxP
BSO_ENSO Elab BS_ROperaCatalog
BSO_GxP_INSTEM Non-Clinical Safety LIMS (Provantis) BS_ROperaCatalGxP
BSO_GxP_GitLab Code repository BS_ROperaCatalGxP
BSO_GxP_Management of the EMPROVE dossiers CDMS-PLUS BS_InOperaCatalGxP
TSO_GxP_UPTIMIZE AWS Text Analytics TS_DOperaCatalGxP
TSO_GXS B2B Opentext Interface TS_ApOperaCatalog
BSO_Data Privacy Platform (OneTrust) BS_LeOperaCatalog
BSO_ClipperShip Application BS_SeOperaCatalog
BSO_Mango Documents MetaData BS_ROperaCatalog
BSO_GxP_Veeva RIM BS_ROperaCatalGxP
BSO_CAS API Access BS_ROperaCatalog
BSO_TrialScope Disclose & Engage BS_ROperaCatalog
BSO_Inova Repository for alliance management (SARA) BS_ROperaCatalog
TSO_GxP_SAP DMS TS_ApOperaCatalGxP
BSO_GxP_MatriKon Data Historian system BS_POperaCatalGxP
BSO_Local Application Services BS_MOperaCatalog
BSO_Tick@Lab BS_HeOperaCatalog
BSO_GxP_Oracle EMPIRICA BS_ROperaCatalGxP
TSO_GxP_LS Data Historian TS_DOperaCatalGxP
BSO_GxP_ACRONIS MOLLET SPAIN BS_MOperaCatalGxP
BSO_My M Safety app BS_MOperaCatalog
BSO_EHS Cority BS_HeOperaCatalog
BSO_SaaS Minicam BS_ROperaCatalog
BSO_Enterprise Product Data Management (EPDM) BS_I OperaCatalog
BSO_EPE (COA System) BS_SeOperaCatalog
TSO_GxP_PIX System TS_ApOperaCatalog
BSO_Product Security Data Sheet Service (SAPHIR) BS_CuOperaCatalog
TSO_Process Excellence (LASSIE) TS_BuOperaCatalog
BSO_GxP_Cortellis Minibase BS_ROperaCatalGxP
BSO_GAMED Spain BS_MOperaCatalog
BSO_DGF France HR Applications BS_WOperaCatalog
TSO_SFDC Case Assignment Process Automation TS_DeOperaCatalog
BSO_BOM Intranet Application - Engineering Systems Project BS_WoOperaCatalog
BSO_GxP_EMPOWER Application_Chile BS_ROperaCatalGxP
BSO_Batch Flow BS_ROperaCatalog
TSO_GxP_PowerApps On-Premise Gateway TS_ApOperaCatalog
BSO_MS Forms and its automation using logic apps to JIRA BS_WoOperaCatalog
TSO_GxP_SA-7 Lookup System TS_S OperaCatalGxP
TSO_Web Middleware Platform TS_InOperaCatalog
BSO_Value Pricing BS_CuOperaCatalog
BSO_APEX Technical Operations Applications BS_PrOperaCatalog
BSO_DGF France Site Management Applications BS_PhOperaCatalog
BSO_CLIC BS_ROperaCatalog
BSO_LS ISCO NPI Project Database BS_WoOperaCatalog
BSO_ChemAxon BS_ROperaCatalog
BSO_IMGT Database BS_ROperaCatalog
BSO_COSMIC Sanger Cell DB BS_ROperaCatalog
BSO_OmX Drugbank BS_ROperaCatalog
BSO_Overall Equipment Effectiveness Application BS_MOperaCatalog
TSO_GxP_Emerald ERP TS_ApOperaCatalGxP
BSO_GxP_Aspentech Jaffrey BS_MOperaCatalGxP
TSO_ BI Application TS_DaOperaCatalog
TSO_OSI PI LaMotte TS_DOperaCatalog
BSO_M&S: Local Services Canada BS_CuOperaCatalog
BSO_GxP_DGF Spain Access Control Applications BS_PhOperaCatalGxP
BSO_DGF United Kingdom Site Management Applications BS_PhOperaCatalog
BSO_Healthcare EDI Colombia BS_COperaCatalog
BSO_CIS BS_ROperaCatalog
BSO_Zoom Webinar for Merck Healthcare BS_EOperaCatalog
BSO_Automated Remittance Tool (ART - Serala) BS_GeOperaCatalog
BSO_Local eLearning Application BS_EOperaCatalog
TSO_GxP_Adobe Web Platform TS_FoOperaCatalog
BSO_Treasury Reporting Application BS_GeOperaCatalog
BSO_GxP_Posit RStudio BS_ROperaCatalGxP
BSO_Local CDMS Application BS_CuOperaCatalog
BSO_ServiceMax BS_AOperaCatalog
TSO_SAP Next Business Warehouse (PBI) TS_DOperaCatalog
BSO_CADT BS_SoOperaCatalog
BSO_GxP_LABX Guidonia BS_ROperaCatalGxP
BSO_Bellefonte LIMS BS_ROperaCatalog
BSO_GxP_Hotdoc (Aubonne & Vevey) BS_PrOperaCatalGxP
TSO_Kubernets Internal Apps TS_FoOperaCatalog
BSO_Project Evaluation tool BS_ROperaCatalog
BSO_GxP_Validated Declarations System (VDS) BS_ROperaCatalGxP
TSO_Electronic Document Signature TS_COperaCatalog
BSO_Marketing Cloud BP/MGF BS_MaOperaCatalog
BSO_DGF HR Brazil Local Applications BS_WOperaCatalog
TSO_Brazil HC/GHO Local Applications TS_ApOperaCatalog
BSO_China EL system BS_SeOperaCatalog
BSO_Sheboygan LIMS BS_ROperaCatalog
BSO_Planisware (Reagent Launch Tool) BS_ROperaCatalog
BSO_HC Argentina Local Applications BS_PrOperaCatalog
BSO_ACD/Spectrus BS_PrOperaCatalog
BSO_GxP_MES IC3/V66 Darmstadt BS_MOperaCatalGxP
BSO_GxP_Opcenter MES Jaffrey BS_MOperaCatalGxP
BSO_Elementi Application BS_OpOperaCatalog
BSO_SuccessFactors Embedded Reporting Interfaces BS_EOperaCatalog
BSO_SEPA Mandate Management BS_POperaCatalog
BSO_EQLS BS_SeOperaCatalog
TSO_Managed Labeling and Quality Services TS_ApOperaCatalog
BSO_Integrated Weighing System (IWS) BS_MOperaCatalog
BSO_Merck China WeChat Communication Service BS_SOperaCatalog
BSO_LS India Apps BS_WoOperaCatalog
TSO_M&S Middleware TS_FoOperaCatalog
BSO_GxP_Lasoft BS_I OperaCatalGxP
BSO_DOORS BS_CuOperaCatalog
BSO_GxP_Livingston Quality_GxP Applications BS_MOperaCatalGxP
BSO_GxP_Cork Clarisuite GxP Application BS_POperaCatalGxP
BSO_MClarifier 2021 Testing Version BS_ROperaCatalog
BSO_Openlab CDS (Non GxP) BS_ROperaCatalog
BSO_Docebo Learning BS_EOperaCatalog
BSO_Walk Me BS_PrOperaCatalog
BSO_Application Users Lifecycle Management / PHMDR BS_POperaCatalog
TSO_SEAP Malaysia Qlikview Reporting System TS_DaOperaCatalog
BSO_Local CRM Application BS_CuOperaCatalog
BSO_Local Application Services(Silver) BS_WOperaCatalog
TSO_GxP_GBT Support TS_ApOperaCatalGxP
BSO_SFDC MForce platform BS_SOperaCatalog
BSO_eWizard (Viseven) BS_SOperaCatalog
BSO_Third Party Risk Management (ARAVO) BS_ROperaCatalog
BSO_CPP(Common Production Platform for Oligo Manufacturing) BS_ROperaCatalog
BSO_Aspentech MES Versum BS_MOperaCatalog
BSO_GxP_Declic BS_MOperaCatalGxP
BSO_France IS Gemms Services BS_SeOperaCatalog
BSO_GxP_Digital Titration Mettler BS_ROperaCatalGxP
BSO_DOZN – Green Chemistry Evaluation Tool BS_ROperaCatalog
BSO_Group Risk Management Application BS_POperaCatalog
BSO_Finance Applications BS_POperaCatalog
BSO_GxP_Local Logistics applications_GxP BS_PrOperaCatalGxP
BSO_Gamed Molsheim BS_PrOperaCatalog
BSO_GxP_IS France EBR6 BS_MOperaCatalGxP
BSO_Brand IT BS_MaOperaCatalog
BSO_Container Tracking BS_PrOperaCatalog
BSO_PESMS BS_SeOperaCatalog
TSO_GxP_Informatica Integration ETL Platform-EU TS_DOperaCatalGxP
TSO_Azure Devops Boards Module Support TS_ApOperaCatalog
BSO_Buchs Calculator BS_ROperaCatalog
BSO_GxP_LS Electronic Batch Record (EBR) BS_MOperaCatalGxP
BSO_Cell Culture Performance Modelling BS_ROperaCatalog
TSO_Versum SAP non-ERP Applications TS_ApOperaCatalog
BSO_Studylog Animal Study Management (Studylog) BS_ROperaCatalog
BSO_Livingston MFG BS_HeOperaCatalog
BSO_Kritprod Application Management BS_HeOperaCatalog
TSO_GxP_SAP SAP Cloud Platform Apps TS_FoOperaCatalGxP
BSO_GxP_Pharma Analytics Application Statistica BS_PrOperaCatalGxP
TSO_GxP_QIBS System TS_DOperaCatalGxP
BSO_GxP_E2E GMP LIMS ELN BS_ROperaCatalGxP
TSO_GxP_Valgenesis Validation lifecycle management system (VLMS) TS_ApOperaCatalGxP
BSO_Similarity Application BS_ROperaCatalog
BSO_ Phenom Applications BS_EOperaCatalog
BSO_ARIS BS_ROperaCatalog
BSO_MAPS Application Management BS_HeOperaCatalog
BSO_OEE-PRODUCTION BS_MOperaCatalog
BSO_GxP_LIMS Labvantage – GLIMS LS BS_ROperaCatalGxP
TSO_Informatica ETL Platform NA TS_DOperaCatalog
BSO_GxP_MES System Merck Nantong (HC) BS_MOperaCatalGxP
BSO_GxP_MES PAS-X V3 for HC Darmstadt BS_MOperaCatalGxP
BSO_PS Validation Search Tool BS_ROperaCatalog
TSO_Adobe Analytics TS_ApOperaCatalog
BSO_Minitab Application BS_PrOperaCatalog
TSO_Visual Planning Board TS_DaOperaCatalog
TSO_SNO China Digital Platform TS_DOperaCatalog
BSO_GxP_CMO Collaboration BS_CoOperaCatalGxP
BSO_GxP_Formedix metadata repository to design and build clinical trials (ryze) BS_ROperaCatalGxP
BSO_Travel & Expense Application (Concur) BS_AOperaCatalog
TSO_M&S Local Services France TS_ApOperaCatalog
TSO_GxP_MCloud Data Lake Platform TS_DOperaCatalGxP
BSO_GxP_LIMS Labvantage Molsheim (LS) BS_ROperaCatalGxP
BSO_Mobile application BS_CuOperaCatalog
BSO_Nowpak Application BS_PrOperaCatalog
TSO_SEAP Indonesia BI Application TS_DaOperaCatalog
BSO_Heroku– Complaint Management Entry UI, Gateway BS_SOperaCatalog
TSO_GxP_HC_OPC_Server (Kepware) TS_DOperaCatalGxP
BSO_Targeted Gene Editing Analysis Tool BS_ROperaCatalog
TSO_Merck Role Administration (MROAD) TS_ApOperaCatalog
BSO_GxP_GPP LIMS BS_MOperaCatalGxP
BSO_WWPD Sci-TL BS_ROperaCatalog
TSO_SecDevOps Platform TS_TeOperaCatalog
BSO_GxP_Cytel EAST Clinical Trial Design Software (EAST) BS_ROperaCatalGxP
BSO_MSDS System Japan BS_SeOperaCatalog
BSO_GxP_iRisk Application Management BS_ROperaCatalGxP
TSO_GxP_AWS Data & Analytics Platform TS_DOperaCatalGxP
BSO_GxP_CARL Martillac BS_SeOperaCatalGxP
TSO_GxP_SAP ERP Next TS_ApOperaCatalGxP
BSO_ECM - SFDC Service BS_SOperaCatalog
BSO_MeDaCa : Merck Database Commercial Application Japan BS_CuOperaCatalog
BSO_MRA Platform Integration BS_SoOperaCatalog
BSO_NextGen Academy (CFO Org) BS_EOperaCatalog
BSO_Certara D360 Partner License BS_ROperaCatalog
TSO_Engine Applications Manager TS_FoOperaCatalog
BSO_GxP_Proquest LISA (Library and Information Science Abstracts) BS_ROperaCatalGxP
TSO_GxP_SAP Portal TS_FoOperaCatalGxP
BSO_Delivery PDF Manager BS_SeOperaCatalog
BSO_Local NTLC Application System BS_HeOperaCatalog
BSO_UIUX Applications BS_SoOperaCatalog
BSO_GxP_Cell Banks Inventory System BS_POperaCatalGxP
BSO_GxP_DRM platform BS_SeOperaCatalGxP
BSO_GxP_LORENZ eValidator Submission Validation (LORENZ) BS_ROperaCatalGxP
BSO_InfoChem NameRXN BS_ROperaCatalog
BSO_Aitia Operational Study Design Accelerator (ODeSA) BS_ROperaCatalog
BSO_Titian Mosaic Sample Management Software (Mosaic) BS_ROperaCatalog
BSO_GxP_NuGenesis SDMS BS_POperaCatalGxP
BSO_Elsevier Reaxsys BS_ROperaCatalog
BSO_Cirdan Image Management Platform BS_ROperaCatalog
BSO_GxP_ThermoFisher Watson LIMS for bioanalytical studies (Watson LIMS) BS_ROperaCatalGxP
BSO_M&S: Local Services UK BS_CuOperaCatalog
BSO_CTL System BS_PoOperaCatalog
TSO_GxP_DGF Russia iScala TS_ApOperaCatalGxP
TSO_Copado TS_ApOperaCatalog
TSO_GxP_Palantir Foundry non-GxP TS_DOperaCatalog
BSO_Datavision iEnvision for Scientific and Medical Publications Management (iEnvision) BS_ROperaCatalog
BSO_IT Governance Software Solution Application BS_AuOperaCatalog
BSO_Marketing Cloud EL BS_MaOperaCatalog
BSO_M&S: Local Services Brazil - Life Science BS_CuOperaCatalog
TSO_Taiwan SAFC Systems TS_DOperaCatalog
BSO_Mollet PowerApps Support BS_WoOperaCatalog
BSO_DGF China Applications BS_GeOperaCatalog
BSO_DGF Taiwan HR Applications BS_WOperaCatalog
BSO_JDA DP/DRP/MP Application BS_SeOperaCatalog
BSO_Trademark Application (Patricia) BS_LeOperaCatalog
BSO_Event Management (Cvent, MEA) BS_COperaCatalog
TSO_Wordpress TS_ApOperaCatalog
TSO_GxP_Process Mining TS_DOperaCatalog
BSO_DGF India Applications BS_ROperaCatalog
BSO_Company Sports App BS_MOperaCatalog
BSO_GraphPad Prism BS_ROperaCatalog
BSO_Legacy Internet Components (Tridion) BS_EOperaCatalog
BSO_CRM SFDC EL BS_SOperaCatalog
TSO_JDA BI Reporting Application TS_DaOperaCatalog
BSO_GxP_Quality Management Systems - Archive (MM) BS_I OperaCatalGxP
BSO_China LS Commercial Applications BS_CuOperaCatalog
BSO_Mega Track BS_PrOperaCatalog
BSO_Everyone Social BS_EOperaCatalog
BSO_GxP_MES PAS-X V3 Aubonne BS_MOperaCatalGxP
BSO_Cell Line Management BS_ROperaCatalog
BSO_Mission LIMS BS_ROperaCatalog
BSO_Regulatory prescreening Portal BS_ROperaCatalog
BSO_Interactions Management and Transparency Reporting Hub BS_ROperaCatalog
BSO_SuccessFactors Application BS_POperaCatalog
BSO_Vendor Invoice Management BS_AOperaCatalog
BSO_Accenture Document Composer (Docs4You) BS_WOperaCatalog
TSO_Boomi TS_DOperaCatalog
TSO_GxP_SAP Business Technology Platform TS_FoOperaCatalGxP
TSO_SEAP Vietnam Qlikview Support TS_DaOperaCatalog
BSO_Innovation Application (Hype) BS_POperaCatalog
TSO_SEAP Philippines Qlikview Application TS_DaOperaCatalog
TSO_France - Local Qlikview & Qliksense Meysieu TS_DaOperaCatalog
TSO_OwnBackup TS_ApOperaCatalog
BSO_MilliUST Molsheim BS_PrOperaCatalog
BSO_New China Healthcare MDM Application BS_SOperaCatalog
BSO_Bioinformatics Cell Culture BS_ROperaCatalog
TSO_GxP_Worldserver Translation Platform (Regulated) TS_ApOperaCatalGxP
BSO_Smart Notes BS_GeOperaCatalog
TSO_SEAP Singapore Qlikview System Support TS_DaOperaCatalog
BSO_MKOR_local BIS System BS_CuOperaCatalog
BSO_Travel & Expense Application (T&E Concur) BS_AOperaCatalog
BSO_Contractor Management (Avisor, California) BS_OpOperaCatalog
TSO_Aera Platform TS_FoOperaCatalog
BSO_Insider Register BS_CoOperaCatalog
TSO_France - Local Qlikview & Qliksense Molsheim TS_DaOperaCatalog
TSO_GxP_Compliance Monitoring and Governance Dashboard TS_DaOperaCatalog
BSO_NovaQ Molsheim BS_PrOperaCatalog
BSO_Ideation Application I3deas (Hype) BS_POperaCatalog
BSO_SAP HR Global Application BS_WOperaCatalog
BSO_Healthcare SOFI Ecuador BS_LeOperaCatalog
BSO_Credit 360 BS_PoOperaCatalog
BSO_DGF Legal Brazil Local Applications BS_COperaCatalog
BSO_MX-Local GMS applications BS_SeOperaCatalog
BSO_COVID-19 APPS BS_WoOperaCatalog
TSO_GxP_Chromeleon (Ivrea) TS_DOperaCatalGxP
BSO_GxP_Empower CDS BS_ROperaCatalGxP
TSO_GxP_OPHR – Database TS_DOperaCatalog
BSO_CARL Molsheim BS_SeOperaCatalog
BSO_Pilotage production Molsheim BS_PrOperaCatalog
BSO_Management of Global Information Network GIN BS_MaOperaCatalog
TSO_Managed Badge Inventory - BadgeDB TS_IdOperaCatalog
BSO_Contractor Management Applications BS_OpOperaCatalog
BSO_HR4YOU (HR Service Now) BS_WOperaCatalog
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VisuagenerShiyazudeen Abdul Gafoor Olivi Preetham Kumar Boda Vittal Subbu Cars
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The AgenerShruti Saxena MartiManisha Bisht Kevi Chris
Full generShruti Saxena RobinManisha Bisht MichaMicha
BlockgenerYi Sun ScottAnjani Kumar Deepak JoergAndre
Serv generMichel Rouhier Ponr Ponraj Sambanthamoorthy Jan HRalf
BrighgenerThomas Thurow Christian Raabe Tina Selin
Not agenerThomas Piasecki Thoma Thomas Piasecki Thoma Thoma
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AuditgenerMichel Rouhier Andreas Kubicki Tina Marce
Manag generArthur Heaton Antoine Abi Girges ArjanKathr
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ManaggenerFrank Schmidt FrankFrank Schmidt FrankFrank
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The dgenerShiyazudeen Abdul Gafoor Olivi Preetham Kumar Boda Vittal WolfgWolfg
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Full generShruti Saxena VincePriyanshi Sahu SiegfFlor
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FrequgenerWonwoo Yu Julie York Chen
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PharmgenerGirish Kumar V AasthShridhar Hegde Wei Orest
ManaggenerGirish Kumar V WolfLokesh Chaudhary MichMich
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The sgenerSachin Aggarwal Thomas Sachsendahl Lai
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The pgenerBharath Venkatesh Ashok Kumar Bhimavarapu HolgeEkate
The VgenerManfred Eis ManfrSatish Gowda Jayanna ManfrMaik
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SAP DgenerMarc Reubold RichaAjaya Kumar Sahu MichaMicha
ProvigenerShruti Saxena VinceSushree Das SiegfValer
ProdugenerJean-Francois Currit VanyStefano Gatto
managgenerHeiner Niessen Julia Karoline Drosse KerstManj
EmpirgenerDennis Ehlert DenniManish Kumar Dwivedi Bened Bened
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CoritgenerHeiner Niessen OmarKaroline Drosse MichaMicha
Mini generYi Sun FuadAnjani Kumar Deepak Thomas Pr
EntergenerArthur Heaton Loui Gerardo Luna KevinStev
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AppligenerMoni Bhattacharya AshoP Gophala Krishnan PeterRosar
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ZoomgenerRajkumar Ramaswamy JeganEric Nowee Ute Baumg
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Businnot aRNO0Internal 10yea30daBS_2165 #N/A
BusinHLRAnot available 5year30daBS_3494 GLOBAL_ITSM #N/A
Busin00037384
not aInternal 10yeanot aBS_3517 #N/A
20615747
TechnHLRA2498Confidential N/A N/A BS_3543 GLOBAL_ITSM #N/A
BusinHLRAnot aInternal 10yea30daBS_3GLOBAL_ITSM ChanGLOBGLOB #N/A
Busin1042n/a Confidential 10yeanot aBS_2GLOBAL_ITSM ChanGLOBAL_I #N/A
BusinHLRA2261Internal 11yea30daBS_3GLOBAL_ITSM ChanGLOBGLOB #N/A
Busin00104645Internal 11yea30daBS_3GLOBAL_ITSM ChanGLOBGLOB #N/A
Busin2078n/a Internal 3year14daBS_3GLOBAL_ITSM ChanGLOBAL_I #N/A
BusinN/A N/A Internal 10yea30daBS_3GLOBAL_ITSM ChanGLOBAL_I #N/A
Busin2046RNO0Confidential 10yeanot aBS_3GLOBAL_ITSM-MATChange M #N/A
Busin2061RNO0Confidential 10yea30daBS_3255 Change M #N/A
Techn2078RNO0Internal 5year30daBS_1GLOBAL_ITSM GLOBChange M #N/A
BusinHLRARNO0Confidential 10yea30daBS_1GLOBAL_ITSM GLOBAL_ITSM #N/A
Businnot aRNO0Internal 10yeadaily BS_2076 #N/A
Busin2058N/A Internal 10yeaN/A BS_2532 BS_2532
BusinHLRARNO0Confidential N/A nightBS_3566 BS_3566
Busin20771542Confidential 5year30daBS_3GLOBAL_ITSM ChanGLOBAL_I #N/A
Busin2059RNO0Confidential 5year30daBS_3GLOBAL_ITSM ChanGLOBAL_I #N/A
BusinN/A not aInternal 11yeanot aBS_2GLOBAL_ITSM ChanGLOBAL_I #N/A
BusinHLRAn/a Internal 20yea30daBS_3GLOBAL_ITSM ChanGLOBGLOB #N/A
Busin89293865Public 10yea30daBS_3GLOBAL_ITSM ChanGLOBAL_I #N/A
Busin20781922Secret 10yea30daBS_1497 Change M #N/A
BusinHLRARNO0Confidential 10yea30daBS_2291 Change M #N/A
BusinHLRARNO0Internal 10yea30daBS_2556 GLOBAL_ITSM #N/A
BusinHLRARNO0Internal 5year30daBS_2622 GLOBAL_ITSM #N/A
Busin20472865Internal N/A daily BS_2733 GLOBAL_ITSM BS_2733
Businnot aRNO0Internal 10yeanot aBS_2960 #N/A
Busin20581423Internal 10yeanot aBS_3GLOBAL_ITSM ChanGLOBAL_I #N/A
Techn2063N/A Confidential 1daydaily BS_3GLOBAL_ITSM ChanGLOBGLOB #N/A
Technnot anot aInternal not anot aBS_4GLOBAL_ITSM ChanGLOBAL_I #N/A
Busin20784229Internal 10yeaback-BS_4GLOBAL_ITSM ChanGLOBAL_I #N/A
Busin2076N/A Confidential 30yea30daBS_4GLOBAL_ITSM ChanGLOBGLOB #N/A
Techn2059N/A Confidential 10yea30daBS_3GLOBAL_ITSM GLOBNETWORK #N/A
BusinN/A REG0Internal 10yeanot aBS_3GLOBAL_ITSM-MATRIX MGMT #N/A
BusinHLRAnot aInternal 10yea30daBS_2696 GLOBChange M #N/A
Techn20741151Confidential 11yea30daBS_2887 GLOBGLOBChan #N/A
Busin20304911Internal 10yea30daBS_2904 GLOBAL_ITSM #N/A
Techn2059not aInternal perm30daBS_3GLOBAL_ITSM ChanGLOBGLOB #N/A
Technnot anot aInternal not anot aBS_4GLOBAL_ITSM ChanGLOBGLOB #N/A
Busin00074814Confidential vario14-3 BS_4GLOBAL_ITSM-MATChange M #N/A
Busin20651754Internal N/A 30daBS_0GLOBAL_ITSM GLOBAL_ITSM #N/A
BusinHLRARNO0Confidential N/A 30daBS_2793 #N/A
BusinHLRAnot aInternal 10yea30daBS_2828 GLOBAL_ITSM #N/A
Busin2031RNO0Confidential Perm30daBS_2909 GLOBChange M #N/A
Techn20793994Confidential 2 yea30daBS_2937 GLOBAL_ITSM #N/A
Busin2030RNO0Confidential 10yea30daBS_2GLOBAL_APPLIGLOBAL_APPLI #N/A
Busin2057N/A Confidential 15yeanot aBS_3GLOBAL_ITSM ChanGLOBGLOB #N/A
Businnot an/a Internal 10yea14daBS_4GLOBAL_ITSM ChanGLOBAL_I #N/A
Techn0008not aInternal deletN/A BS_4GLOBAL_ITSM ChanGLOBAL_I #N/A
Busin2070N/A Internal N/A 14-3 BS_1GLOBAL_ITSM GLOBAL_ITSM #N/A
Techn0002N/A Internal N/A N/A BS_4136 GLOBGLOBAL_I #N/A
Techn0009N/A Internal 11yea14-3 BS_4GLOBAL_ITSM GLOBChange M #N/A
Busin2030N/A Internal 11yea30daBS_2GLOBAL_SERVICEDEGLOBAL_I #N/A
Busin20313981Confidential MIND14-3 BS_3GLOBAL_SERVIGLOBAL_ITSM #N/A
Busin2065RNO0Confidential 10yea14-3 BS_2318 GLOBChange M #N/A
TechnHLRA4726Internal 5yearN/A BS_2616 GLOBAL_ITSM BS_2616
Techn2027RNO0Confidential N/A N/A BS_2775 GLOBAL_ITSM #N/A
BusinHLRA2196Confidential 5year30daBS_2GLOBAL_ITSM GLOBAL_ITSM #N/A
TechnHLRARNO0Internal 5year30daBS_2953 GLOBChange M #N/A
Busin2058N/A Confidential N/A N/A BS_3GLOBAL_ITSM ChanGLOBAL_I #N/A
Techn2063RNO0Internal N/A 30daBS_3GLOBAL_ITSM ChanGLOBGLOB #N/A
Businnot an/a Internal not anot aBS_3GLOBAL_ITSM ChanGLOBAL_I #N/A
Technnot anot aInternal not anot aBS_3GLOBAL_ITSM ChanGLOBAL_I #N/A
BusinN/A N/A Internal perm30daBS_4GLOBAL_ITSM ChanGLOBGLOB #N/A
Businnot an/a Internal 10yea5dayBS_4GLOBAL_ITSM ChanGLOBAL_I #N/A
Techn00105194Internal N/A N/A BS_4GLOBAL_ITSM ChanGLOBAL_I #N/A
Busin2018N/A Internal N/A not aBS_1894 #N/A
Busin00054308Internal 10yea14-3 BS_0GLOBAL_ITSM-MATRIX MGMT #N/A
Busin2027RNO0Confidential 30yea30daBS_3GLOBAL_ITSM-MATRIX IT-A #N/A
Techn2066RNO0Confidential 2year30daBS_3GLOBAL_ITSM ChanGLOBGLOB #N/A
Busin20693784Confidential 10yeadaily BS_4GLOBAL_ITSM ChanGLOBAL_I #N/A
BusinHLRA3030Confidential 5year7dayBS_4GLOBAL_ITSM ChanGLOBAL_I #N/A
BusinHLRA3063Confidential 5year5yearBS_4GLOBAL_ITSM ChanGLOBAL_I #N/A
Busin2074RNO0Confidential 3yearN/A BS_4GLOBAL_ITSM ChanGLOBAL_I #N/A
Techn2074N/A Internal N/A 14-3 BS_4121 #N/A
BusinN/A N/A Internal 15yeanot aBS_3005 #N/A
Techn2075not aInternal 2 yea15daBS_3044 ChanChan #N/A
BusinHLRARNO0Internal 1 Yea30daBS_3GLOBAL_ITSM GLOBAL_ITSM #N/A
Busin0004not aInternal 10yea30daBS_3GLOBAL_ITSM GLOBAL_ITSM #N/A
Businnot aRNO0Internal not anot aBS_3258 #N/A
Busin2051RNO0Internal N/A 30daBS_3GLOBAL_ITSM-MATRIX MGMT #N/A
Busin2068REG0Internal 15yea14-3 BS_1794 #N/A
Busin2028RNO0Confidential 15yeanot aBS_2914 #N/A
BusinHLRAN/A Confidential 10yeanot aBS_3296 GLOBAL_ITSM BS_3296
Busin0003not aConfidential 10yea30daBS_3369 GLOBAL_ITSM #N/A
Techn20494604Internal 5year30daBS_3475 GLOBAL_IGLOB #N/A
TechnHLRAN/A Internal N/A N/A BS_3GLOBAL_ITSM GLOBAL_ITSM #N/A
Techn00033021Confidential 2year30daBS_4GLOBAL_ITSM ChanGLOBAL_I #N/A
Businnot aN/A Confidential 15yeanot aBS_0GLOBAL_ITSM-MATChange M #N/A
Busin20613069Confidential BS_030daBS_0GLOBAL_SERVICEDESK_L1 #N/A
BusinHLRARNO0Confidential delet90dayBS_3308 BS_3308
BusinHLRAN/A Internal 5yearN/A BS_3GLOBAL_ITSM GLOBAL_ITSM #N/A
Busin20415343
RNO0Internal variovarioBS_3377 #N/A
20415053
BusinHLRA1457Confidential 5year30daBS_3GLOBAL_ITSM ChanChange M #N/A
BusinHLRAnot aConfidential until 60daBS_3GLOBAL_ITSM ChanGLOBAL_I #N/A
Busin2045RNO0Internal N/A 30daBS_0GLOBAL_ITSM GLOBChange M #N/A
Busin20641727Internal 10yea30daBS_1055 #N/A
BusinHLRARNO0Confidential N/A N/A BS_1GLOBAL_ITSM GLOBChange MBS_1494
TechnHLRARNO00 Internal 5year28daBS_3GLOBAL_SERVIGLOBAL_ITSM #N/A
Techn00022128Confidential 5yearN/A BS_2GLOBAL_ITSM ChanGLOBAL_I #N/A
BusinHLRAnot aInternal 10yeaAs peBS_4GLOBAL_ITSM ChanGLOBAL_I #N/A
BusinHLRARNO0Internal BS_0not aBS_0GLOBAL_ITSM GLOBChange MBS_0002
Busin20693784Confidential 10yeadaily BS_0GLOBAL_ITSM-MATRIX MGMT #N/A
Techn2075not aInternal N/A not aBS_0GLOBAL_ITSM GLOBChange M #N/A
BusinHLRA4647Confidential N/A N/A BS_0972 GLOBAL_ITSM #N/A
BusinHLRAREG0Internal 5yearnot aBS_3536 GLOBAL_ITSM BS_3536
Busin2047RNO0Confidential 30yea30daBS_3GLOBAL_APPLIGLOBChange M #N/A
Busin2066not aInternal perm30daBS_3GLOBAL_ITSM ChanGLOBAL_I #N/A
Businnot anot aConfidential not anot aBS_3GLOBAL_ITSM ChanGLOBAL_I #N/A
Busin00033881Confidential 10yea14-3 BS_3GLOBAL_ITSM GLOBAL_ITSM #N/A
Busin20601782Confidential N/A 14-3 BS_1GLOBAL_ITSM GLOBAL_ITSM #N/A
Busin2066N/A Internal 10yea14-3 BS_3GLOBAL_ITSM-MATChange M #N/A
Busin00054802Confidential 10yea14-3 BS_4373 Change M #N/A
Techn2069N/A Confidential 10yea14-3 BS_2830 #N/A
TechnHLRARNO0Confidential 11yea14-3 BS_2979 GLOBAL_ITSM #N/A
Techn2078not aInternal 5year30daBS_1910 GLOBChange M #N/A
Businnot a1861Confidential 10yeaN/A BS_2066 #N/A
Techn2078RNO0Internal 5year30daBS_2GLOBAL_ITSM GLOBChange M #N/A
TechnHLRAN/A Internal deletnot aBS_3502 Change MBS_3502
Techn00082276Confidential 10yeanot aBS_3538 Change M #N/A
Businnot aRNO0Internal 11yea30daBS_3GLOBAL_ITSM ChanGLOBAL_I #N/A
Busin00103691Confidential 5year30daBS_3GLOBAL_ITSM ChanGLOBAL_I #N/A
Busin2064n/a Internal perm30daBS_3GLOBAL_ITSM ChanGLOBAL_I #N/A
Techn20783983Confidential 10yea14-3 BS_4GLOBAL_ITSM-MATGLOBAL_I #N/A
Busin2072RNO0Confidential 10yea14-3 BS_1GLOBAL_ITSM GLOBAL_ITSM #N/A
TechnHLRARNO0Internal 5year30daBS_1GLOBAL_ITSM GLOBAL_ITSM #N/A
Busin0003N/A Internal 11yea30daBS_1GLOBAL_ITSM GLOBAL_ITSM #N/A
BusinHLRA1945Internal 10yea30daBS_2GLOBAL_APPLICATIONS_MES_ #N/A
Busin20682203Confidential 10yea30daBS_2454 GLOBAL_ITSM #N/A
TechnHLRAN/A Internal N/A N/A BS_3503 Change MBS_3503
TechnHLRARNO0Confidential 2year90daBS_3GLOBAL_ITSM ChanGLOBAL_I #N/A
BusinHLRARNO0Confidential N/A 14daBS_3GLOBAL_ITSM GLOBChange M #N/A
Busin2067RNO0Confidential 10yea14-3 BS_0GLOBAL_ITSM GLOBAL_ITSM #N/A
Busin2058RNO0Internal 10yeanot aBS_2062 GLOBChange M #N/A
Busin20713108Confidential 10yea30daBS_2401 #N/A
BusinHLRA3800Internal 10yea30daBS_2573 GLOBAL_ITSM #N/A
Busin2069RNO0Internal 3yearnot aBS_3511 #N/A
Techn2035not aInternal 11yea30daBS_3525 Change M #N/A
Techn2053RNO0Internal perm30daBS_3GLOBAL_ITSM ChanGLOBAL_I #N/A
Techn20583228Internal N/A 30daBS_4100 #N/A
BusinHLRARNO0Internal 10yea30daBS_2GLOBAL_ITSM-MATRIX MGMT #N/A
Busin20522535Confidential 10yea14-2 BS_3620 GLOBChange M #N/A
BS ID BS Name
BS_2823 iBond Europe Patient Services
BS_0326 ModelN Pricing (COSMOS)
Current HPSM Service Catalogue
BS_ID BS Name Status

BS_0002 Legacy Internet Components (Tridion) Active
BS_0326 ModelN Pricing (COSMOS) Active
BS_1494 Event Management (Cvent, MEA) Active
BS_2105 CRM HC - EMEA Active
BS_2471 Marketing Cloud BP/MGF Active
BS_2532 SFDC MForce platform Active
BS_2616 M&S: Local Services France Active
BS_2733 Brand IT Active
BS_2787 Miracle Application Active

BS_2823 iBond Europe Patient Services Active
BS_2832 M&S: Local Services Peru Active
BS_2902 Easyvista Cloud Spain Active
BS_2915 Veeva CRM BP - Latam Active
BS_2930 SFDC Commercial Call Center – France Active
BS_3015 PDCS Patient Data Collection System Active
BS_3110 Social Media Management Active
BS_3252 Adobe Connect Webinars Active

BS_3296 M&S: Local Services UK Active
BS_3296 M&S: Local Services UK Active
BS_3300 Veeva CRM APAC Active
BS_3308 Marketing Cloud EL Active
BS_3349 ICC - Integrated Communication Center Ready
BS_3502 France - Local Qlikview & Qliksense Meysieu Active
BS_3503 France - Local Qlikview & Qliksense Molsheim Active
BS_3536 Everyone Social Active
BS_3566 eWizard (Viseven) Active
BS_4019 TREND Active
BS_4059 CEX360 Omnichannel Planning tool (INTEGRA) Active
BS_4356 Zoom Webinar for Merck Healthcare customers Aactive
BS_4572 General Meeting Merck Shareholder ConferencePreparati
GxP Flag Service Owner SDM
Not Regulated RAMASWAMY, RAJKUMA NICKLAS, THOMAS (M02074)
Not Regulated RAMASWAMY, RAJKUMA VELAN, SHEKAR (M302922)
Not Regulated RAMASWAMY, RAJKUMA HILLENBRAND, URSULA (M104335)
Not Regulated RAMASWAMY, RAJKUMA KOLLI, SAI KIRAN (M285965)
Not Regulated RAMASWAMY, RAJKUMA CRESTIN-BILLET, YAN (M111710)
Not Regulated RAMASWAMY, RAJKUMA FAJULA PERELLO, GUILLEM (M11306

Regulated RAMASWAMY, RAJKUMA CARRIER, SAMANTHA (M173578)
Not Regulated RAMASWAMY, RAJKUMA ARANGUIZ, ERICK (M257515)
Not Regulated RAMASWAMY, RAJKUMA ARANGUIZ, ERICK (M257515)
Regulated RAMASWAMY, RAJKUMA CARRIER, SAMANTHA (M173578)
Not Regulated RAMASWAMY, RAJKUMA M, KALYANI (M317396)

Not Regulated RAMASWAMY, RAJKUMA TIMPERI, FABIO MASSIMO (M14377
Not Regulated RAMASWAMY, RAJKUMA TIMPERI, FABIO MASSIMO (M14377
Not Regulated RAMASWAMY, RAJKUMA BHATT, KAILASH (M246509)
Not Regulated RAMASWAMY, RAJKUMA KOLLI, SAI KIRAN (M285965)
Not Regulated RAMASWAMY, RAJKUMA M, KALYANI (M317396)
Not Regulated RAMASWAMY, RAJKUMA NOWEE, ERIC (M161715)
Current SNOW Global Matrix
Shows up in
SEM SNOW Matrix
SANTHANAM, SANDHYA (M280408) #N/A
SANTHANAM, SANDHYA (M280408) BS_0326


Service Component
COSMOS-PHARMA
COSMOS-PHARMA
COSMOS-PHARMA
COSMOS-PHARMA
COSMOS-PHARMA
CVENT
CVENT
CVENT
CVENT
ENOW - WORKFLOW RP
ENOW - WORKFLOW RP
EURYDICE
EURYDICE
EVENT MANAGEMENT
EVENT MANAGEMENT
EVERYONE SOCIAL
EVERYONE SOCIAL
eWizard
eWizard
eWizard
GLOBAL SPRINKLR PLATFORM
GLOBAL SPRINKLR PLATFORM
IBOND EUROPE
IBOND EUROPE
IBOND EUROPE
IBOND EUROPE
IDP
Miracle
Miracle
Miracle
QLIK LYON
QLIK LYON
QLIK LYON
QLIK LYON
SCOMPLER
Scompler
SFDC FRANCE COMMERCIAL CALL CENTER
SFDC MARKETING CLOUD_ELECTRONICS
SFDC MARKETING CLOUD_GROUP-COMS
SFDC MARKETING CLOUD_HEALTHCARE
SFDC MFORCE PLATFORM
SFDC SALESFORCE GMS MANUFACTURING & SUPPLY
SFDC SALESFORCE LION
SFDC SALESFORCE PERFORMANCE DATA COLLECTION SYSTEM
TREND-PHARMA
TREND-PHARMA
TREND-PHARMA
TREND-PHARMA
TREND-PHARMA
TREND-PHARMA
TREND-PHARMA
VEEVA - iCONNECTCOMMEX
Veeva CRM Biopharma APAC - iConnect
Veeva CRM Biopharma EMEA - iConnect
VEEVA CRM BIOPHARMA LATAM
ZOOM Webinars - Healthcare customers & prospects
Incident Type Secondary Assignment BS ID
ALL INCIDENTS GLOBAL_APPLICATIONS_COSMOS_EXT BS_0326
BUG-FIX GLOBAL_APPLICATIONS_COSMOS_EXT BS_0326
DATA LOAD CORRECTION GLOBAL_APPLICATIONS_COSMOS_EXT BS_0326
REGRESSION TEST ERROR GLOBAL_APPLICATIONS_COSMOS_EXT BS_0326
CONFIGURATION ISSUES GLOBAL_APPLICATIONS_COSMOS_EXT BS_0326
CREATE/CHANGE/DELETE GLOBAL_APPLICATIONS_CVENT BS_1494
MEETINGSMANAGEMENT
UNLOCK/PASSWORD RESET GLOBAL_APPLICATIONS_CVENT BS_1494
MEETINGSMANAGEMENT
HOW TO GLOBAL_APPLICATIONS_CVENT BS_1494
MEETINGSMANAGEMENT
ALL INCIDENTS GLOBAL_APPLICATIONS_CVENT BS_1494
MEETINGSMANAGEMENT
HOW TO EMEA_FRANCE_HC_Application_M&S MGT BS_2616
ALL INCIDENTS EMEA_FRANCE_HC_Application_M&S MGT BS_2616
CREATE/CHANGE/DELETE Global_Application_M&S_EMPLOYEEADVO BS_3536
CACY
ALL INCIDENTS Global_Application_M&S_EMPLOYEEADVO BS_3536
CACY
HOW TO Global_Applications_eWizard_Support BS_3566

Modify Settings Global_Applications_eWizard_Support BS_3566
ALL INCIDENTS Global_Applications_eWizard_Support BS_3566
ALL INCIDENTS GLOBAL_SPRINKLR_SUPPORT BS_3110
CREATE/CHANGE/DELETE GLOBAL_SPRINKLR_SUPPORT BS_3110
ALL INCIDENTS GLOBAL_APPLICATIONS_IBOND-EUROPE_EXTBS_2823
UNLOCK/PASSWORD RESET GLOBAL_APPLICATIONS_IBOND-EUROPE_EXTBS_2823
CREATE/CHANGE/DELETE GLOBAL_APPLICATIONS_IBOND-EUROPE_EXTBS_2823
CHANGE REQUEST GLOBAL_APPLICATIONS_IBOND-EUROPE_EXTBS_2823
CREATE/CHANGE/DELETE HC_R&D_IDP_L3 BS_2902
HOW TO GLOBAL_APPLICATIONS_MIRACLE_EXT BS_2787
ALL INCIDENTS GLOBAL_APPLICATIONS_MIRACLE_EXT BS_2787
CHANGE REQUEST GLOBAL_APPLICATIONS_MIRACLE_EXT BS_2787
HOW TO EMEA_FRANCE-LYON_APPLICATIONS_QLIKV BS_2616
CREATE/CHANGE/DELETE EMEA_FRANCE-LYON_APPLICATIONS_QLIKV BS_2616
CHANGE REQUEST EMEA_FRANCE-LYON_APPLICATIONS_QLIKV BS_2616
ALL INCIDENTS EMEA_FRANCE-LYON_APPLICATIONS_QLIKV BS_2616
ALL INCIDENTS Global_Scompler_Level1 BS_3349
CREATE/CHANGE/DELETE Global_Scompler_Level1 BS_3349
CHANGE REQUEST GLOBAL_APPLICATIONS_SFDC-PLATFORM_E BS_2930
CREATE/CHANGE/DELETE GLOBAL_APPLICATIONS_SFDC-PLATFORM_E BS_2930
UNLOCK/PASSWORD RESET GLOBAL_APPLICATIONS_SFDC-PLATFORM_E BS_2930
ALL INCIDENTS GLOBAL_APPLICATIONS_SFDC-PLATFORM_E BS_2930
ALL INCIDENTS Global_Applications_SFMC Support BS_3308
CREATE/CHANGE/DELETE Global_Applications_SFMC Support BS_3308
HOW TO Global_Applications_SFMC Support BS_3308
HOW TO GLOBAL_APPLICATIONS_SFDC-PLATFORM_E BS_2532
DATA ISSUE GLOBAL_APPLICATIONS_SFDC-PLATFORM_E BS_2532
SETUP/CONFIGURATION GLOBAL_APPLICATIONS_SFDC-PLATFORM_E BS_2532
DATA LOAD CORRECTION GLOBAL_APPLICATIONS_SFDC-PLATFORM_E BS_2532
OUTAGE – URGENT REQUEST GLOBAL_APPLICATIONS_SFDC-PLATFORM_E BS_2532
CHANGE REQUEST - RELEASE-INDEPENDENT GLOBAL_APPLICATIONS_SFDC-PLATFORM_E BS_2532
TECHNICAL ISSUE GLOBAL_APPLICATIONS_SFDC-PLATFORM_E BS_2532
BUG-FIX GLOBAL_APPLICATIONS_SFDC-PLATFORM_E BS_2532
CRASH OR PERFORMANCE ISSUES GLOBAL_APPLICATIONS_SFDC-PLATFORM_E BS_2532
REGRESSION TEST ERROR GLOBAL_APPLICATIONS_SFDC-PLATFORM_E BS_2532
CREATE/CHANGE/DELETE GLOBAL_APPLICATIONS_TREND_EXT BS_0326
TECHNICAL ISSUE GLOBAL_APPLICATIONS_TREND_EXT BS_0326
ALL INCIDENTS GLOBAL_APPLICATIONS_TREND_EXT BS_0326
BUG-FIX GLOBAL_APPLICATIONS_TREND_EXT BS_0326
HOW TO GLOBAL_APPLICATIONS_TREND_EXT BS_0326
SETUP/CONFIGURATION GLOBAL_APPLICATIONS_TREND_EXT BS_0326
STANDARD CHANGE GLOBAL_APPLICATIONS_TREND_EXT BS_0326
ALL INCIDENTS LA_BRAZIL_APPLICATION_iCONNECTCOMMEBS_3300
DATA MAINTENANCE GLOBAL_APPLICATIONS_VEEVA CRM_MITC BS_3300
CHANGE REQUEST GLOBAL_APPLICATIONS_VEEVA CRM_MITC BS_3300
REGRESSION TEST ERROR GLOBAL_APPLICATIONS_VEEVA_EXT BS_3300
CREATE/CHANGE/DELETE GLOBAL_APPLICATIONS_VEEVA_EXT BS_3300
BUG-FIX GLOBAL_APPLICATIONS_VEEVA_EXT BS_3300
SETUP/CONFIGURATION GLOBAL_APPLICATIONS_VEEVA_EXT BS_3300
TECHNICAL ISSUE GLOBAL_APPLICATIONS_VEEVA_EXT BS_3300
20997_CHANGE REQUEST - RELEASE-INDEPEND GLOBAL_APPLICATIONS_VEEVA_EXT BS_3300
ALL INCIDENTS GLOBAL_APPLICATIONS_VEEVA_EXT BS_3300
DATA LOAD CORRECTION GLOBAL_APPLICATIONS_VEEVA_EXT BS_3300
OUTAGE – URGENT REQUEST GLOBAL_APPLICATIONS_VEEVA_EXT BS_3300
DATA ISSUE GLOBAL_APPLICATIONS_VEEVA_EXT BS_3300
CRASH OR PERFORMANCE ISSUES GLOBAL_APPLICATIONS_VEEVA_EXT BS_3300
CHANGE REQUEST - RELEASE-INDEPENDENT GLOBAL_APPLICATIONS_VEEVA_EXT BS_2105
DATA MAINTENANCE (Add/Update/Delete data)GLOBAL_APPLICATIONS_VEEVA CRM_MITC BS_2105
DATA MAINTENANCE (Add/Update/Delete MCCGLOBAL_APPLICATIONS_VEEVA CRM_MITC BS_2915
CHANGE REQUEST - RELEASE-INDEPENDENT GLOBAL_APPLICATIONS_VEEVA_EXT BS_2915
CHANGE REQUEST Health Care_M&S_Zoom_Webinars BS_4356
HOW TO Health Care_M&S_Zoom_Webinars BS_4356
SETUP/ CONFIGURATION Health Care_M&S_Zoom_Webinars BS_4356
CREATE/CHANGE/DELETE Health Care_M&S_Zoom_Webinars BS_4356
UNLOCK/PASSWORD RESET Health Care_M&S_Zoom_Webinars BS_4356
ALL INCIDENTS Health Care_M&S_Zoom_Webinars BS_4356
Vlookup
BS Name in Catalogue GxP Flag
ModelN Pricing (COSMOS) BS_0326 Not Regulated
Event Management (Cvent, MEA) BS_1494
Not Regulated
Not Regulated
Not Regulated
Not Regulated
M&S: Local Services France BS_2616 Not Regulated
Everyone Social BS_3536
Not Regulated
Everyone Social BS_3536
Not Regulated
eWizard (Viseven) BS_3566 Not Regulated
Social Media Management BS_3110 Not Regulated
Social Media Management BS_3110 Not Regulated
iBond Europe Patient Services BS_2823 Regulated
BS_2902 Not Regulated
Miracle Application BS_2787 Not Regulated
ICC - Integrated Communication Center BS_3349 Not Regulated
ICC - Integrated Communication Center BS_3349 Not Regulated
SFDC Commercial Call Center – France BS_2930 Not Regulated
Marketing Cloud EL BS_3308 Not Regulated
Marketing Cloud BP/MGF BS_2471 Not Regulated
SFDC MForce platform BS_2532 Not Regulated
Veeva CRM APAC BS_3300 Not Regulated
CRM HC - EMEA BS_2105 Not Regulated
Veeva CRM BP - Latam BS_2915 Not Regulated
Zoom Webinar for Merck Healthcare customers and prospects toBS_4356 Not Regulated
CMDB Application CI from HPSM (information)
BS_ID
BS_2823 CI gxp SEM Inform
#NAME? #NAME? #NAME?
Service Offering Name
BSO_Miracle Application
BSO_SFDC Commercial Call Center – France
BSO_SFDC Mforce France Call Center
BSO_M&S Local Services Peru
BSO_Veeva CRM BP - Latam
BSO_VEEVA CRM BIOPHARMA LATAM
BSO_GxP_SFDC Mforce_PDCS Patient Data Collection System
BSO_Social Media Management
BSO_GLOBAL SPRINKLR PLATFORM
BSO_CEX360 Omnichannel Planning tool (INTEGRA)
BSO_Veeva CRM APAC
BSO_VEEVA - iCONNECTCOMMEX
BSO_Veeva CRM Biopharma APAC - iConnect
BSO_ICC - Integrated Communication Center
BSO_ICC - SCOMPLER
BSO_CRM HC - EMEA
BSO_Veeva CRM Biopharma EMEA - iConnect
BSO_M&S Local Services Spain
BSO_Adobe Connect Webinars
BSO_Zoom Webinar for Merck Healthcare
BSO_Marketing Cloud BP/MGF
BSO_SFDC MARKETING CLOUD_GROUP-COMS
BSO_SFDC MARKETING CLOUD_HEALTHCARE
BSO_SFDC MForce platform
BSO_SFDC MForce GMS MANUFACTURING & SUPPLY
BSO_SFDC MForce LION
BSO_SFDC MForce PERFORMANCE DATA COLLECTION SYSTEM
BSO_eWizard (Viseven)
BSO_Brand IT
BSO_Brand-it-Shop
TSO_M&S Local Services France
BSO_ENOW - WORKFLOW RP
BSO_EURYDICE
BSO_EVENT MANAGEMENT
BSO_QLIK LYON
BSO_M&S: Local Services UK
BSO_Marketing Cloud EL
BSO_SFDC MARKETING CLOUD_ELECTRONICS
BSO_Event Management (Cvent, MEA)
BSO_Legacy Internet Components (Tridion)
BSO_Everyone Social
TSO_France - Local Qlikview & Qliksense Meysieu
TSO_France - Local Qlikview & Qliksense Molsheim
BSO_GxP_SFDC iBond Europe Patient Services
BSO_ModelN Pricing (COSMOS)
BSO_COSMOS-PHARMA
BSO_TREND-PHARMA
BSO_General Meeting Merck Shareholder Conference – Computershare ap
Minimum
Retention Back-Up Legacy
Keywords Period Retention Source ID
Miracle, Promomats, Veeva, Vault 15years N/A BS_2787
PermanentN/A BS_2930
SFDC, Call Center, France Call Center, Mforce PermanentN/A BS_2930
5years 30days BS_2832
10years daily back- BS_2915
10years daily back- BS_2915
SFDC, Mforce, PDCS, GXP N/A N/A BS_3015
Social Media, Listening, Publishing, Editorial Planning 10years 7days BS_3110
10years not availablBS_3300
On agreemeN/A BS_3349
Decommissioned On agreemeN/A BS_3349
IDP 10years daily back- BS_2902
Decommissioned N/A 3+ months BS_3252
Zoom, Webinar 1year 1year BS_4356
N/A 90days BS_2471
SFDC, Marketing Cloud, SFMC N/A 90days BS_2471
SFDC, Marketing Cloud, SFMC N/A 90days BS_2471
SFDC, Mforce 10years N/A BS_2532
N/A nightly bac BS_3566
N/A daily back- BS_2733
N/A daily back- BS_2733
5years N/A BS_2616
Local France 5years N/A BS_2616
5years N/A BS_2616
Local UK 10years not availablBS_3296
deletion on90days at SBS_3308
SFDC, Marketing Cloud, SFMC deletion on90days at SBS_3308
CVENT, Events N/A N/A BS_1494
BS_0002 not availablBS_0002
Social Media, Publishing 5years not availablBS_3536
Local France deletion onnot availablBS_3502
Local France N/A N/A BS_3503
IBOND EUROPE, SFDC, GXP 15 years N/A BS_2823
10 years N/A BS_0326
SFDC, Force.com 10 years N/A BS_0326
SFDC, Force.com 10 years N/A BS_4019
AGM BS_4572
Support group lvl2 Support group lvl1
GLOBAL_APPLICATIONS_MIRACLE_EXT GLOBAL_APPLICATIONS_MIRACLE_EXT
GLOBAL_APPLICATIONS_SFDC-PLATFORM_E GLOBAL_APPLICATIONS_SFDC-PLATFORM_E
GLOBAL_SERVICEDESK_L1
GLOBAL_APPLICATIONS_VEEVA_EXT;GLOBALGLOBAL_APPLICATIONS_VEEVA_EXT;GLOBAL
GLOBAL_ITSM-MATRIX MGMT
GLOBAL_SPRINKLR_SUPPORT GLOBAL_SPRINKLR_SUPPORT
LA_BRAZIL_APPLICATION_iCONNECTCOMMELA_BRAZIL_APPLICATION_iCONNECTCOMME
GLOBAL_APPLICATIONS_VEEVA CRM_MITC;GGLOBAL_APPLICATIONS_VEEVA CRM_MITC;G
Global_Scompler_Level1 Global_Scompler_Level1
GLOBAL_APPLICATIONS_VEEVA_EXT;GLOBALGLOBAL_APPLICATIONS_VEEVA_EXT;GLOBAL
HC_R&D_IDP_L3 HC_R&D_IDP_L3
Health Care_M&S_Zoom_Webinars Health Care_M&S_Zoom_Webinars
Global_Applications_SFMC Support Global_Applications_SFMC Support

Global_Applications_eWizard_Support Global_Applications_eWizard_Support
GLOBAL_APPLICATIONS_BRAND-IT_PUBLISH-GLOBAL_APPLICATIONS_BRAND-IT_PUBLISH-
Global_Applications_Brand-it-Shop_Support Global_Applications_Brand-it-Shop_Support
EMEA_FRANCE_HC_Application_M&S MGT EMEA_FRANCE_HC_Application_M&S MGT

EMEA_FRANCE-LYON_APPLICATIONS_QLIKV EMEA_FRANCE-LYON_APPLICATIONS_QLIKV

GLOBAL_APPLICATIONS_CVENT MEETINGS GLOBAL_APPLICATIONS_CVENT MEETINGS
Global_Application_M&S_EMPLOYEEADVOC Global_Application_M&S_EMPLOYEEADVOC
GLOBAL_APPLICATIONS_IBOND-EUROPE_EXTGLOBAL_APPLICATIONS_IBOND-EUROPE_EXT
GLOBAL_APPLICATIONS_COSMOS_EXT GLOBAL_APPLICATIONS_COSMOS_EXT
GLOBAL_APPLICATIONS_TREND_EXT GLOBAL_APPLICATIONS_TREND_EXT
Support group lvl3 Change group Approval group
GLOBAL_APPLICATIONS_MIRACLE_EXT Change Management Team
GLOBAL_APPLICATIONS_SFDC-PLATFORM_EXT
GLOBAL_APPLICATIONS_VEEVA_EXT;GLOBAL_APPLICATIONS_VEEVA CRM_MITC
GLOBAL_SPRINKLR_SUPPORT GLOBAL_ITSM-MATRIX MGMT
Change Management Team GLOBAL_ITSM-MATRIX MGMT
LA_BRAZIL_APPLICATION_iCONNECTCOMMEGLOBAL_ITSM-MATRIX MGMT
GLOBAL_APPLICATIONS_VEEVA CRM_MITC;GGLOBAL_ITSM-MATRIX MGMT
Global_Scompler_Level1 GLOBAL_ITSM-MATRIX MGMT
GLOBAL_APPLICATIONS_VEEVA_EXT;GLOBALGLOBAL_ITSM-MATRIX MGMT
HC_R&D_IDP_L3
Health Care_M&S_Zoom_Webinars Change Management Team GLOBAL_ITSM-MATRIX MGMT

Global_Applications_SFMC Support GLOBAL_ITSM-MATRIX MGMT
Global_Applications_SFMC Support GLOBAL_ITSM-MATRIX MGMT
Global_Applications_eWizard_Support
GLOBAL_APPLICATIONS_BRAND-IT_PUBLISH-GLOBAL_ITSM-MATRIX MGMT
Global_Applications_Brand-it-Shop_Support GLOBAL_ITSM-MATRIX MGMT
EMEA_FRANCE_HC_Application_M&S MGT GLOBAL_ITSM-MATRIX MGMT
EMEA_FRANCE-LYON_APPLICATIONS_QLIKV GLOBAL_ITSM-MATRIX MGMT
Global_Applications_SFMC Support
GLOBAL_APPLICATIONS_CVENT MEETINGS GLOBAL_ITSM-MATRIX MGMT Change Management Team
GLOBAL_ITSM-MATRIX MGMT Change Management Team
Global_Application_M&S_EMPLOYEEADVOC GLOBAL_ITSM-MATRIX MGMT
Change Management Team
Change Management Team
GLOBAL_APPLICATIONS_IBOND-EUROPE_EXT
GLOBAL_APPLICATIONS_COSMOS_EXT
GLOBAL_APPLICATIONS_TREND_EXT
Qualification Group Comment
No Global matrix
No Global matrix
No Global matrix
No Global matrix
No Global matrix
No Global matrix
No Global matrix
No Global matrix
Raise a ticket:
Select Service Offering (End user can only see BSO*)
>> BSO_FedEx Ship Manager Merck & Cie <<
IT4You Keywords as second option to search for SO:

#N/A
Select Ticket Category

>> Issue (something is broken) <<
Derived Support group:
#N/A
-> linked to category mapping

TBM Taxonomy (related to ITDM project)
Service Classification ServiceNow Domain Request Catalog
#N/A
(Info) Ticket Categories and Mapping

Ticke Type Ticket routing categories
INC Issue (something is broken)
INC Login Issue
INC Performance Issue
INC Access Permission Issue
SR How to
SR Create/Change/Delete
SR Unlock/Password Reset
SR Setup/Configuration
SR New Order
SR Install/Uninstall
Service Type (L1) Service Category (L2) Service Name (L3)
#N/A
Mapping Category
Support group lvl2 default

Service Component
Incident Type Secondary Assignment
HOW TO GLOBAL_APPLICATIONS_SFDC-PLATFORM_EXT
CHANGE REQUEST GLOBAL_APPLICATIONS_SFDC-PLATFORM_EXT
DATA ISSUE GLOBAL_APPLICATIONS_SFDC-PLATFORM_EXT
SETUP/CONFIGURATION GLOBAL_APPLICATIONS_SFDC-PLATFORM_EXT
DATA LOAD CORRECTION GLOBAL_APPLICATIONS_SFDC-PLATFORM_EXT
OUTAGE – URGENT REQUEST GLOBAL_APPLICATIONS_SFDC-PLATFORM_EXT
CHANGE REQUEST - RELEASE-INDEPENDENT GLOBAL_APPLICATIONS_SFDC-PLATFORM_EXT
ALL INCIDENTS GLOBAL_APPLICATIONS_SFDC-PLATFORM_EXT
TECHNICAL ISSUE GLOBAL_APPLICATIONS_SFDC-PLATFORM_EXT
BUG-FIX GLOBAL_APPLICATIONS_SFDC-PLATFORM_EXT
CRASH OR PERFORMANCE ISSUES GLOBAL_APPLICATIONS_SFDC-PLATFORM_EXT
UNLOCK/PASSWORD RESET GLOBAL_APPLICATIONS_SFDC-PLATFORM_EXT
CREATE/CHANGE/DELETE GLOBAL_APPLICATIONS_SFDC-PLATFORM_EXT
REGRESSION TEST ERROR GLOBAL_APPLICATIONS_SFDC-PLATFORM_EXT
BS ID BS Name
BS_2532 SFDC MForce platform
Portfolio Business service
IT-AS - Application Technology M&S SFDC MForce platform
Service Owner SDM Name EQA Manager
Rajkumar RamaswamSamantha Carrier M280408 BS_2532
Service Classification ServiceNow Domain Request Catalog
Business Service Sell & Consume Business Consumer





Technical Service Manage Technical Service Technology Consumer





Service Type (L1) Service Category (L2)
Workplace Services Client Computing
Workplace Services Communication & Collaboration
Workplace Services Connectivity
Workplace Services Connectivity
Business Services Customer Service
Business Services Customer Service
Business Services Manufacturing & Delivery
Business Services Sales & Marketing
Business Services Product Management

Business Services Product Management
Business Services Research & Development
Shared Services Finance Services
Shared Services Workforce Services

Shared Services Vendor & Procurement Services
Health, Safety, Security & Environmental

Shared Services
Services
Shared Services
Services

Shared Services
Services

Shared Services
Services
Shared Services Risk, Audit & Compliance Services
Shared Services Legal Services

Shared Services Property & Facility Services
Shared Services Corporate Communication Services

Delivery Services Development
Delivery Services Operations
Delivery Services Security & Compliance

Delivery Services Strategy & Planning

Delivery Services Support
Infrastructure Services Compute
Infrastructure Services Data Center
Infrastructure Services Data Center
Infrastructure Services Network

Infrastructure Services Storage
Platform Services Application

Platform Services Data

Service Name (L3)
Bring Your Own Device
Computer
Mobile
Virtual Client
Collaboration
Communication
Print
Productivity
Network Access
Remote Access
Customer Care
Order Management
Inventory & Warehousing
Manufacturing
Product Delivery
Resource Planning
Service Delivery
Customer Analytics
Customer Sales
Marketing & Advertising
Sales Force & Channel Management
Product Development
Product Planning
Research data and knowledge management
Planning & Management Reporting
Revenue Accounting
Accounts Receivable
General Accounting & Reporting
Project Accounting
Payroll & Time Reporting
Accounts Payables & Expense Reimbursement
Treasury
Tax
Recruitment
Employee Transitions & Separation
Workforce Management
Performance, Retention & Rewards Management
Benefits Management
Policy Management
Employee Development
Employee Communications & Relations
Sourcing and Procurement
Supplier Management
Contract Management
Policy & Governance

Oversight & Enforcement
Healthcare Services
Occupational Safety
Risk Management
Breach Management & Remediation
Business Continuity Planning & Management
Auditing
Investigations
Records Management
Legal Counsel
Case Management
Contract Review
Development & Space Planning
Workspace Services
Physical Security
Operations, Maintenance, Repair & Improvements
Fleet Management (non-logistics)
Food & Beverage
Stakeholder Relations
Government Relations
External Communications
Community Outreach
Design & Development
System Integration
Modernization & Migration
Testing
Capacity Management
Deployment & Administration
Event Management
IT Service Management
Scheduling
Business Continuity & Disaster Recovery
Governance, Risk & Compliance

Identity & Access Management
Security Awareness
Cyber Security & Incident Response
Threat & Vulnerability Management
Data Privacy & Security
Business Solution Consulting
Enterprise Architecture
Innovation & Ideation
IT Vendor Management
Program, Product & Project Management
Technology Business Management

Application Support
Central Print
IT Training
Service Desk
Compute on Demand
Mainframe
Physical Compute
Virtual Compute & Containers
Enterprise Data Center
Other Data Center
Data Network
Domain Services
Internet Connectivity
Load Balancing
Virtual Private Network
Voice Network
Backup & Archive
Networked Storage
Distributed Storage (CDN)
File & Object Storage
Application Hosting
Content Management
Development Platform
Foundation Platform
Decision Intelligence & Automation
Message Bus & Integration
Search
Streaming
Data Analytics & Visualizations
Data Management
Data Warehouse
Database
Distributed Cache
Service Definition
A set of services that enable users to bring in their own personal computing devices (laptop, tablet, smartphone) and
connect to the company'sorganization's corporate network in accordance with the organization’s security and other
standards. Standard support may include connectivity to access business applications, information and other technology
resources; as well as other security, back-up, updates and patches, remote access and centralized service desk.
A selection of IT-provided computers, workstations, laptop or tablet configurations. Each type may be ordered with
additional memory and storage. Standard corporate image will be loaded on each device. Requestor may order optional
software through the Productivity services. Includes network and remote network access. Standard support package
including security, back-up, antivirus, updates and patches, remote access, centralized service desk.
A selection of IT-provided smartphone configurations. Includes network access. Standard support package including
security, encryption, back-up, updates and patches, remote access and centralized service desk.
The virtualization of desktop and application software enables PC and tablet functionality to be separate from the physical
device used to access those functions - whether a fixed or mobile workspace environment. Virtual Workspaces may have
different, pre-configured packages of software application and enable access from multiple devices. Advanced desktop
management provides higher levels of flexibility, security, backup and disaster recover capabilities.
A selection of collaborative software offerings that enable people to work together to achieve common goals across
locations and time zones. Enables the sharing of documents and deliverables across distributed users.
Communication represents a broad set of integrated or individual services that enable users to communicate with other
users, partners or customers. This communication may occur via electronic mail, calendaring, messaging, social
communities, audio conferencing, video conferencing and voice calls. More robust, unified messaging service offerings
provide file transfer, file sync and share, embedded images, clickable hyperlinks, Voice over IP (VoIP) and video chat.
A variety of peripheral devices that enable the distribution of information. Specialized devices may offer one or all of these
services - print, copy, and fax. Printing output creates a "hard copy" of digital documents, presentations, spreadsheets,
etc. Scan inputs a hardcopy document into a digital format for a computer to use.
End user application software enabling the creation and distribution of information in a variety of formats including:
documents, presentations, spreadsheet, modeling tools, project management, databases, desktop publishing, web design,
graphics and image editing, audio/video editing and CD/DVD recording.
A set of connection services which enable users to access a private or public network from their client computing device.
Once connected, as part of the network they can access business applications and information; and can communicate and
collaborate with other users on the network. Often times, this may be bundled with a Client Computing service.
A set of connection services which enable users to access the company’s internal private network from their client
computing device when away from the corporate facilities. Once connected, the user can access the company’s business
applications and information. Often times, this may be bundled with a Client Computing service.
Applications and services that enable multi-channel customer communication (ACD, CTI, IVR, speech recognition,
predictive dialing, email response, change, co-browse), knowledge management, customer service workforce automation,
and field service.
Applications and services that enable order management, contract management, pricing optimization, billing and payment
processing.
Applications and services that enable inventory management, supply chain scheduling, warehouse management and
returns management.
Applications and services that enable prototyping, production scheduling, fabrication/manufacturing of tangible products,
equipment maintenance, software development of digital products and quality testing.
Applications and services that enable the logistics and delivery of physical products including supply-demand matching,
fleet/ transportation management, tracking systems and GIS/routing optimization.
Applications and services that enable demand forecasting, demand planning, and partner sourcing.
Applications and services that enable the delivery of non-tangible services including resource scheduling, engagement
management, professional services, education, and service quality.
Applications and services that enable customer and product analytics and voice of the customer input.
Applications and services that enable B2C commerce platforms, B2B commerce platforms, product configurations, POS
platforms and payments.
Applications and services that enable marketing automation, online marketing, mobile marketing, and ad technologies.
Applications and services that enable sales force automation, sales enablement and training, partner relationship
management and pricing management.
Applications and services that enable product design and development including innovation management, computer-aided
design, simulation visualization, enterprise feedback and social product feedback/crowdsourcing.
Applications and services that enable product life-cycle management including requirements management, product data
management, change and configuration management, manufacturing process management, quality management, product
analytics, and risk and compliance management.
R&D solutions refer to a range of tools, methodologies, and approaches used by organizations to facilitate research and
development (R&D) activities. These solutions aim to enhance the efficiency, effectiveness, and innovation capabilities of
the R&D process, ultimately leading to the development of new products, services, technologies, or processes.
Applications and services that enable the strategic allocation of funds in support of established future and current
business goals, including planning, budgeting and forecasting, ad-hoc analysis and reporting to inform and guide
leadership in the ongoing determination and understanding of business strategy related financial goals, incentives,
progress and impact. Specific service offerings may include: planning/budgeting/forecasting, cost accounting & control,
cost management and financial performance.
Applications and services that enable the comparison of revenue targets to actual achievement. Supervisory responsibility
over all transactions and entries (receivables, payables, intercompany movements) that pass into the final periodic
accounts of an entity, and support int./ext. analysis and communication of profit on a monthly, quarterly or annual basis.
(Determination of whether this includes the actual lifecycle processing of payments due from customers, is based on
entity type, sector and scale - see Accounts Receivable). Specific service offerings may include: customer credit,
invoicing, accounts receivable, and collections.
Applications and services that enable the complete lifecycle of invoicing and receipts processing to ensure the business is
paid by its customers, including Invoicing, payment receipt, processing, error handling, PO setup (as a supplier)
reconciliation, reporting and collections.
Applications and services that enable financial statement preparation (balance sheet, statements of income, cash flows,
shareholders' equity etc.) in accordance with accepted accounting principles. Also includes responsibilities to classify,
determine, analyze, interpret, consolidate and communicate financial information to support up-to-date business decisions
for better management & control, and regulatory/legislative compliance (in conjunction with Management Accounting) of
costs, assets & equipment. In certain contexts can include grant activities related to the funding and reporting of non-
repayable funds provided to corporate, academic or agency entities. Specific service offerings may include: general
accounting, fixed asset accounting, grant management, and financial reporting including regulatory and compliance
reporting.
Applications and services that enable managing accounts for large investment projects, often requiring significant capital
outlays over multiple years. Managing investment against major milestone, product or activity expenditures during the
course of a project, supporting project, portfolio and program leadership with insight to understand their progress &
efficiency toward target. Specific service offerings may include: capital planning, capital project accounting & analysis.
Applications and services that enable the handling of reported time, and the ongoing processing and payment of wages,
salaries and benefits, including quality assurance and error handling (but excl. benefits management). Also inclusive of
time keeping, and the capture, aggregation, measurement, validation and transmission of staff time. Specific service
offerings may include: time reporting payroll, and payroll taxes.
Applications and services that enable the processing of payments due to suppliers, lenders and other operating expenses,
including those related to employees. Supports the development of policies and procedures around processing of accounts
payable & employee expense reimbursement across the entity. This process often includes the receipt & review of invoices
and reimbursement requests, payment processing, PO & payment issuance via check, wire transfer or other forms of
payment transfer. Specific service offerings may include: accounts payable, expense reimbursement, corporate credit
cards.
Applications and services that enable the management and optimization of daily liquidity, excess cash, and financial risk
via investment activities (e.g. hedging, debt instrument purchase/sale, overnight and short term institutional
investments, and funds transfers) focused on supporting ongoing business operations across the entire company, or
regionally. Also includes the governance, control, assessment and risk management activities required to ensure
effectiveness. Specific service offerings may include: Treasury policies & procedures, cash management, in-house bank
accounts, debt & investment, hedge transactions.
Applications and services that enable managing the organization's financial accounts specific to the world-wide
management, optimization and payment of tax, and related evidence & documentation. This includes, planning,
estimations & analysis of the tax position and impact, related transfer pricing strategies, tax return preparation, timely
payment, and required authorizations. It also encompasses the orchestration of record retention in support of regulatory
requirements and internal policy. Specific service offerings may include: tax strategy, tax planning & analysis, transfer
pricing, and tax processing.
Applications and services that enable determining and handling employee recruiting, sourcing and selection, including
requirements gathering; advertising; order creation; agency placement; application receipt, review, filtering; candidate &
agency contact; applicant screening & investigations; offering & negotiations; records management. Can also include
prior employees.
Applications and services that enable managing employee (and less commonly vendor staff) transitions of a vertical,
horizontal, geographic, mission, or structural nature, including management & administration of programs for: foreign
assignment, reassignment, re-deployment, promotion/demotion, separation, outplacement, leave of absence,
repatriation, and retirement.
Applications and services that enable managing employee focused processes and information for workforce analysis &
reporting; inquiry & resolution; employment verification; HR data / information; refreshing / updating indicators of
employee retention and motivation, working with time & attendance systems (excluding items like actual survey or
assessment delivery).
Applications and services that enable creating frameworks for, and performing the management & administration of,
programs for rewarding, motivating and recognizing employees with the objective of retaining them and enabling career
path growth (incl. distributions).
Applications and services that enable the management, administration & processing of employee benefits, benefit plans,
staff enrollment, claims, funding & entitlements; and includes analysis and planning, provider selection, employee
communications & education, and regulatory compliance.
Applications and services that enable creating strategies, standards, and supporting policy, for purposes of setting and
managing standards of conduct, corporate and legal HR compliance and breaches, skills and competencies, and resource
Performance, Rewards & Transitions. Includes planning, supervising and implementation of workforce policy inclusive of
modeling, analysis and reporting.
Applications and services that enable employees (and less commonly contractors/providers), with skills, knowledge,
and/or capability development, and education. This extends to new hire onboarding / orientation; technical or business
skills training; safety, security, conduct, ethics & compliance training; procedural and other legal or organizational
aspects. (Excludes education as part of employee Transitions). Also includes program & course creation, delivery,
management and reporting.
Applications and services that enable crafting and execution of employee communications plans, its supporting messages,
distribution channels and formats, to initiate interaction for: promoting horizontal or vertical employee engagement across
the organization; creating awareness (e.g. of new policy, practices, or other internal / external events or actions of
relevance); assessing satisfaction and engagement levels and drivers.
Applications and services that enable creating strategies, standards and processes for procuring goods and services from
approved sources. Establish a procurement process that describes the approach, policy and guidelines for purchasing
activities including evaluation & sourcing of suppliers. Create sourcing relationships in order to continuously improve price
performance. Re-evaluation and assessment of purchasing activities, standards, pricing and impact across the value chain
and supplier landscape.
Applications and services that enable evaluating supplier options to select the most effective, efficient and low risk
suppliers. Validate selected suppliers. Use internal/external data, analysis and feedback to rank and manage strategic
and non-strategic suppliers to optimize vendor spend and output, including the ongoing management and reporting of
supplier performance (e.g. output quality, delivery cycle times). Can also include survey & research activities.
Applications and services that enable the intake and management of vendor contracts. Keeping contracts current with
routine evaluation. Ensure proactive dissemination of knowledge to key stakeholders regarding renewals, expirations,
price changes, volume thresholds or other contract aspects, to provide adequate lead times and avoid lapses in service, or
surprise / unplanned expenditures.
Applications and services that enable determining the desired outcomes, obligations, conduct and impacts related to
personal and environmental health and safety. Creating and implementing the HSSE program. Train and educate
employees of the on the HSSE program. Oversee and manage the HSSE program.
Applications and services that enable monitoring and oversight of policy adherence and enforcement activities (including
investigations) related to environmental, health and safety standards, should activity fall outside of defined processes,
regulations or legislation.
Applications and services that enable the definition and structuring of health services provided to/by the workforce, to
promote preventative health and basic treatment, including the provision of on-site health services.
Applications and services that enable the programmatic evaluation and management of risks & opportunities that may
affect industry-specific or role-related personal health and safety of employees, contractors or other 3rd parties. Provide
required compliance and reporting as required by local and national governing bodies.
Applications and services that enable establishing umbrella frameworks, management activities, policy and related
procedures and requirements for the entire organization, to defend against risks that may negatively impact the viability,
growth, performance, health, stability, competitiveness, preparedness, or reputation of an ongoing concern, state,
product or service. Ensures the identification, detection, assessment, monitoring and communication of risk and the
execution of risk management activities across all levels of the organization, including all risk facets, including but not
limited to sector, organization, operations, compliance, data, personal privacy, cyber, espionage, geo-political, etc.
Applications and services that enable administering the efforts and activities for breach assessment / estimation of impact
and causality, as well as containment and remediation efforts. This may require the creation of plans for corrective action,
even in collaboration with government agencies and pertinent professional services firms specialized in remediation efforts
relevant to the organization's operations. Includes generation of new recommendations for implementation by Risk
Management to be embedded as part of the ongoing capability/process.
Applications and services that enable the plans, processes and resources required to rapidly adapt and respond to any
internal or external disruption, threat or event that may present an opportunity or result in degradation or catastrophic
failure of business operations.
Applications and services that enable the internal or external planning, preparation, execution and review of internal
control mechanisms, policies and procedures in order to manage internal controls. Includes observation, reviews,
interviews, fact-finding and the generation of recommendations and designs of control activities to be implemented.
Monitor and review control effectiveness, remediate control deficiencies, and enable compliance functions. Can also
include the implementation and maintenance of technologies and tools to enable internal controls-related activities.
Applications and services that enable following up on a breach of standard operating procedures to identify, locate and
understand the impact of the breach. An investigation can include searching, research, interviews, evidence collection,
data preservation and various methods of investigation, as well as the gathering and documentation of findings &
observations, and reporting of them.
Applications and services that enable managing codified information in an organization throughout its life cycle and
state/form, from the time of creation or inscription to its access and eventual disposition. This includes identifying,
classifying, storing, securing, retrieving, tracking and destroying or permanently preserving records, including digital and
physical.
Applications and services that enable providing guidance and legal practices to abide by the law involving the practical
application of legal theories, laws, regulations and knowledge to govern the organization’s messaging, product, and
business operations. This includes the safeguarding (incl. litigation) and defense of intellectual property, brand value,
confidential information, corporate and personal exposure to liability (physical or environment injury, cyber etc.) and
many other forms and applications of law.
Applications and services that enable managing the (mostly) administrative lifecycle of legal cases, including matter
management, time and billing, document completion and submittal, monitoring case status, scheduling hearings and
meetings, time and billing, orchestration of litigation support, collaboration and communications, record storage and
search.
Applications and services that enable reviewing and negotiating terms to reach a final draft of a contract that is acceptable
to all parties. Contracts may include non-disclosure agreements, master service agreements, statements of work and
other types of contracts.
Applications and services that enable planning the use, services, acquisition and construction or build out, of non-
performing or performing real property (whether owned or leased) for the organization. Execution of the planning,
approvals, and acquisition of a site, for the build out or installation of real property or assets that may or may not yield
direct income or house staff, equipment, or inventory. Creation of long-term vision, strategies and standards for
acquiring, developing and managing purchased / leased / retained property and improvements.
Applications and services that enable provisioning workspaces and related assets, and management of that provisioning
effort. The orchestration and/or installation of office, shared community or light industrial spaces according to
requirements (e.g. tables, chairs, couches, monitors, AV equipment, privacy screens, cubicles, doors, appliances, lighting,
cabling, shelving, racks etc.). Not intended for large scale industrial/plant construction. Excludes Physical Security.
Applications and services that enable managing the physical safety of property, facilities, equipment and people through
the presence of physical barriers, workforce authentication and authorization, and visible or unseen manned or unmanned
security services.
Applications and services that enable preserving and improving productive assets through the planning, managing, and
performance of preventative, routine, and critical maintenance work, and occasional improvements to those existing
facilities or equipment.
Applications and services that enable managing vehicles used to support the transportation of the workforce and may
include vehicle financing, maintenance, telematics, and scheduling. Vehicles may include cars, vans, trucks, motorized
carts, bicycles and other forms of transportation. Does not include transportation associated with the shipment of the
organization’s products or service delivery.
Applications and services that enable providing and managing on-site food and beverage services for consumption by the
organization’s workforce.
Applications and services that enable fostering external relationships with stakeholders of the entity, including investors,
government and industry, the board of directors, and the general public. This is not related to customer management.
Applications and services that enable creating and maintaining relationships with government and industry
representatives. Persuading public and government policy at the local, regional, national, and global level (subject to
government regulations).
Applications and services that enable developing and managing relations with media. Develop connections with journalists
to solicit critical, third-party endorsements for a product, issue, service, or organization.
Applications and services that enable developing and administering community relations. Establish business connections
with the people constituting the environment the organization operates in and draws resources from in order to foster
mutual understanding, trust, and support. Create programs that promote the organization's image in a positive and
community-oriented way.
Design and Development services provide the planning, design, programming, documenting, testing, and fixing involved
in creating and maintaining a software product.
Development services that link together different computing systems and software applications physically or functionally,
to act as a coordinated whole. This can be accomplished across systems that reside within the enterprise's data centers as
well as with SaaS services that reside in the provider's facilities.
Provides the planning, design, and architecture for moving from older, often legacy systems and platforms to newer, more
modern systems and platforms. Includes the migration of data, including user accounts, user data, configuration data and
other datasets needed for operations in the new environment.
Testing services execute a program or application with the intent of finding errors or other defects. The investigations are
conducted to provide stakeholders with information about the quality of the product or service and allow the business to
understand the risks of software implementation. Testing may take multiple forms including functional, system,
integration, performance and usability.
Services which ensure that IT resources are right-sized to meet current and future business requirements in a cost-
effective manner. Takes into account the expected demand from the business or consumer along with the availability and
performance of existing capacity and projects future requirements. Capacity management occurs across data center,
compute, storage, network and other IT resources.
Includes the release management and software distribution services to deploy new and/or the most recent software
version to the host servers or client computing devices. Also includes ongoing operating system (OS) support and patch
management.
Services to monitor resources and applications. Services that records API calls and delivers logs and insights. Services
that provide log data consolidation, reporting and analysis to enable IT administrators and security personnel to
understand asset utilization, user logins, and information access.
IT Service Management refers to the incident, problem and change management services necessary for IT to plan, deliver,
operate and control the IT services offered to its customers. Software tools and services for assessing, recording and
managing asset configurations, such as server settings or network router tables.
Services involved in the execution of tasks required to operate an IT Service and are often automated using software tools
that run batch or online tasks at specific times of the day, week, month or year.
Business Continuity ensures the continuous operation of the enterprise. Services include business impact assessments,
business resiliency plans, disaster recovery capabilities and the associated exercise, testing, training and awareness to
support people, process and technology recoveries in case of an incident.
IT Compliance services set policy, establish controls and measuring compliance to relevant legal and compliance
requirements. Ensure risks are met, alignment with regulatory needs (SSAE16, HIPAA, PCI DSS, SOX, TRICARE etc.),
Documented and communicated to business owners. Ensure third parties meet risk and security requirements.
Identity and access management (IAM) services set policy, business processes, establishes controls and provide
technologies to facilitate the management of digital identities by ensuring individuals have the appropriate access to
necessary systems at the right times. Specific areas include authentication, identity management and identity
governance & administration. Specific areas included: Authentication/Authorization, Identity Management, Identity
Governance & Administration, Privileged Access Management, and Certificate Management.
Security awareness sets policy, procedures and provides corporate knowledge training to members of an organization to
promote an understanding for all individuals regarding the protection of an organizations physical and digital assets.
Specific areas included: Security Training, Security Advisory, and Security Policies and procedures.
Cybersecurity services provide policies, procedures and technologies to recognize existing and emerging threats as well as
determine associated risk to ensure the organization has the appropriate defense and responses to each incident. Specific
areas included: Cyber Security Monitoring and Security Incident Response.
Threat and vulnerability management services ensures an organizations applications and infrastructure vulnerabilities are
proactively identified, classified and corrected to ensure they are not exploited by unauthorized individuals or parties.
Specific areas included: Application Vulnerability Management, Infrastructure Vulnerability Management, and Network /
Endpoint Security.
Data privacy and security ensures corporate and user data is not used or accessed by unauthorized individuals or entities
by ensuring data and identities are classified appropriately, the correct controls are in place to prevent data loss and data
is appropriately secured. Specific areas included: Data Classification & Identification, Data Loss Prevention, Data
Encryption, and Database Security
Business solution consulting services help the enterprise improve their performance, primarily through the analysis of
existing business problems and development of plans for improvement. This includes business relationship management,
demand management, business process analysis as well as technology selection.
Enterprise architecture guides organizations through the business, information, process, and technology changes
necessary to execute their business and IT strategies.
The investment, development and incubation of new technologies to create new or better solutions which meet
unarticulated or existing market needs. Includes new technology solutions and new product incubation services.
The management of technology suppliers who provide, deliver and support technology products and services. Includes
services across the life cycle of a vendor including selection, negotiation, contracting, procurement, maintenance and
subscription renewals, and performance management.
Program Management is the process of managing several related projects, often with the intention of improving an
organization's performance. Product Management refers to a more collaborative and continuous planning, prioritization
and delivery process (e.g., Agile methodologies) to provide frequent releases of small packages of new functionality in an
iterative approach. Project Management is a traditional method of discrete planning, budgeting and execution of projects
to deliver new capabilities, enhance existing capabilities or retire applications or services. Project Management services
initiate, plan, execute, control, and close the work of a team to achieve specific goals and meet specific success criteria.
The disciplines and value conversations for improving the business outcomes enabled by the technology portfolio. Enables
technology leaders and their business partners to collaborate on business-aligned decisions. Includes IT management, IT
finance and costing, IT billing, business value, metrics, benchmarking, service portfolio management, service catalog
management, service level management and availability management.
Application Support services provide the ongoing operational activities required to keep the application or service up and
running, provide Tier 2 and Tier 3 technical support to more complex or difficulty user questions and requests. Application
Support may also include minor development and validation of smaller application enhancements (e.g., minor changes,
new reports).
Central Print services provide high-volume and advanced printing for invoices, product literature or other complex
documents for mass distribution. Additional post-print services may include folding, envelope stuffing, postage and
bundling to expedite distribution.
IT Training provides educational services to the organizations's users on how the access and effectively use the
organization's business application services, as well as common productivity software and tools.
Service Desk provides a single point of contact to meet the support needs of users and the IT organization. Service Desk
services provide end users with information and support related to IT products and services, usually to troubleshoot
problems or provide guidance about products such as computers, electronic equipment, or software. Help desk support
may be delivered through various channels such as phone, website, instant messaging, or email. . Additional service
delivery offerings include IT knowledge management, request fulfillment, desk-side and “tech bar” service offerings.
Offer transient compute services that are executed automatically, either on a schedule or triggered by a predefined event
or set of events.
Offer transactional and batch oriented compute services supported by a mainframe infrastructure.
Offer a variety of compute configurations comprised of physical servers. These are typically distributed compute services
based on the Windows, Linux or UNIX operating systems for pre-defined configurations of memory, CPU and storage.
Standard operational support includes security hardening, backup, updates, patches, and centralized monitoring.
Offer a variety of compute configurations delivered through the virtualization of physical compute resources. May include
on-demand provisioning and de-provisioning based on user interaction or the performance of the application itself. These
virtual instances are typically running Windows or Linux operating systems and have pre-defined configurations of
virtually allocated memory, CPU and storage. Standard operational support includes security hardening, back-up, updates
and patches and centralized monitoring.
Purpose-built facilities to securely house computer equipment providing physical security, clean & redundant power, data
connectivity and environmental controls - temperature, humidity, fire suppression. Includes data centers owned and
operated by the enterprise, as well as co-location or point-of-presence services operated by other service providers.
Additional services may include shipping and receiving, assembly, rack and stack and maintenance.
Other data center services that may be delivered through dedicated secure rooms or telecom closets with a facility.
A selection of network connection offerings that enable direct data communications across the organization including its
data centers, office buildings, remote locations as well as partners and service providers (including public cloud service
providers) without traversing the public internet. Typically provides a greater level of performance, security and control.
The available service offerings may include terrestrial and non-terrestrial (e.g., satellite) technologies as well as field
networks or special-use networks.
Domain services provide lookup capabilities to convert domain names (e.g., www.acme.com) into the associated IP
address to enable communication between hosts.
Telecommunication services using the public internet to enable communications across the organization including its data
centers, office buildings, remote locations, partners and service providers. Virtual Private Networks may be created to
limit access and provide security.
Offer ability to optimize incoming application/workload requests through load balancing and traffic management to deliver
high availability and network performance to applications.
VPN services offer a secure method to authenticate users and enable access to corporate systems and information. VPN
can also isolate and secure environments in the data center across physical and virtual machines and applications.
Telecommunication offerings for voice circuits to deliver "plain old telephone service" and other advanced features
including 800-services, automatic call distribution, etc. The available service offerings may include terrestrial and non-
terrestrial (e.g., satellite) technologies.
Secure, durable and lower-cost storage service offerings for data backup and archiving. May include disk backup, tape
backup, optical backup and off-site storage services.
Storage services that provide a pool of storage to a server for the purposes of hosting data and applications, or to a
virtualization environment for the purposes of hosting servers. Networked Storage services enable redundancy, ease of
management, rapid move/add/change/delete capabilities, and economies of scale. Storage array network (SAN), network
attached storage (NAS) and solid state drives (SSD) storage are example technologies.
A content delivery service for storing high-bandwidth content at the edge network to reduce latency and improve
application performance.
Secure and durable object storage where an object can be unstructured data such as documents and media files or
structured data like tables.
Fully managed application and web hosting services including the general computing server, database server, web and
application server services. Includes standalone Web Service and App Service platform services.
A set of services that support the creation and modification of digital content using a simple interface supporting multiple
users in a collaborative environment. Includes records management and digital asset management.
Providing an environment and toolset for the efficient development, integration, and testing of applications or application
services, including microservices. May include an integrated development environment (IDE) for source code editing,
version control, build automation and debugging. May include low-code development platforms to support less
Foundation Platform includes the core foundation capabilities provided by large ERP systems, as well as the “platform as a
service” provided by many SaaS applications. ERP foundation platforms (like SAP R/3 Basis or SAP S/4 HANA) are the
technical underpinning that enables the ERP application to function. It typically consists of programs and tools that
support the interoperability and portability of ERP applications across systems and databases. Many SaaS applications also
provide a platform capability to enable integration and development of additional applications or modules that
complement the primary application suite. Examples include Salesforce’s Force.com product, ServiceNow’s Now Platform
and Appian.
Decision Intelligence & Automation services allow software and devices to utilizing large datasets to become more
accurate in predicting outcomes without being explicitly programmed. Natural language processing, facial recognition,
object recognition, intelligent personal assistants and robotic process automation are offerings that utilize these
technologies to augment the human thought process.
A messaging infrastructure to allow different systems to communicate through a shared set of interfaces. Includes event
streaming to multiple applications, subscribe and publish notification service for enterprise and mobile messaging, task
completion alerts and threshold alerts.
A keyword search service for web and mobile applications.
Services that deliver live and on-demand media streams including audio and video.
Software services and BI tools to analyze and communicate information clearly and efficiently to users via graphs, charts
and other visual representations including geospatial analytics. Also includes real-time streaming analysis of data by
providing low latency, highly available, scalable complex event processing over streaming data in the cloud.
A set of data analytic services that automate the movement and transformation of data including extract, transform and
load (ETL) processes, data quality management and master data management.
Services supporting a central repository or set of repositories of integrated data from one or more disparate sources.
Stores current and historical data and are used for creating analytical reports for knowledge workers throughout the
enterprise.
Database services including relational database for transactional data and No-SQL database for consistent, low-latency
scaled out document/key-value store models.
An in-memory cache service that helps improve web application performance.

Sample Service Offerings Representative Products
Personal computer; Personal tablet; Personal

smartphone
Standard desktop; Developer workstation; Standard

laptop; HP, Lenovo, Apple
Ultra-portable laptop; Tablet; Kiosk
Smartphone, By O/S iOS, Android, Windows Mobile
Virtual desktop; Virtual workspaces; Remote

applications
SharePoint; OneDrive; eRoom; Centerstage; Dropbox;

Collaborative Workspace; Shared Drive
Amazon Workspaces
Email; Instant messaging; Social communities; Audio

Exchange; Gmail; Amazon WorkMail; Skype; Lync;
conferencing; Video conferencing; Standard
Slack; Facebook; Twitter; WebEx
telephone; VoIP telephone; Voicemail
Desktop printer; Departmental multi-purpose printer;

Network color printer; Shared plotter
MS Office, Office365, Google Docs, Amazon

Software packages; Software application add-ons WorkDocs; Visio, Project, Adobe PageMaker, Adobe
Suite
Local ethernet port; Wireless connection; Guest

wireless connection
VPN access; WiFi hotspot

Custom build; Package configuration; SaaS
configuration
On-prem application integration; SaaS integration
Application re-architecture; Infrastructure re-

architecture; Data migration
Functional testing; Integration testing; Performance

testing; Usability testing
Storage capacity; Compute capacity; Data Center

capacity
Software distribution; Config administration; Patch

mgmt
Network monitoring; System monitoring; Application

monitoring; Usage analytics; Logging analytics
Incident mgmt; Problem mgmt; Change mgmt; Asset

mgmt
Batch processes, Ad Hoc processes
Business continuity policies; Business resiliency plans;

DR procedures & exercises; DR facilities; Office
continuity facilities
Policy mgmt; Policy tracking

Business relationship mgmt; Business process
analysis; Technology solution analysis; Demand
Management
Business architecture; Information architecture;

Application architecture; Infrastructure architecture
New technology solutions; Incubation services
Vendor selection; Vendor negotiation; Vendor

performance management; Procurement
Portfolio Investment Planning, Project Planning &

Delivery, and Continuous Planning & Delivery
IT finance and costing; IT billing; business value;

metrics; benchmarking: service portfolio
management; service catalog management; service
level management; and availability management.
Decision by Taxonomy Evolution sub-committee on
6/06/2017 and 7/20/2017 to incorporate additional
service offerings to account for 1) chargeback
activities (e.g. IT billing) along with ITIL based
processes related to managing the service portfolio.
Bill/invoice print; Publications; Automated post

processing
Off-the-shelf productivity training; Business

application training; Classroom training; Web-based
training; Computer-based training
Central help desk; Deskside support; Executive

support; IT knowledge Management; Request
Fulfillment
Virtual windows instance (size); Virtual Linux instance Xen; Openstack; Vmware; AWS EC2; Azure Virtual
(size); Autoscaling Machines; AWS Lambda; Azure Batch
Transactional compute; Batch compute (peak-time);

IBM; Tandem
Batch compute (off peak-time)
Small wintel server; Large wintel server; Database

HP, IBM, Dell, Sun
server
Virtual windows instance (size); Virtual Linux instance

Xen; Openstack; Vmware; Docker; Mesosphere;
(size); Compute containers; Data containers; App
Kubernetes
containers
Owned & operated; Co-location; Tier 1; Tier 2; Tier 3;

Tier 4; Shipping & receiving; Assembly; Rack & stack;
Maintenance
Space & power
Point to point (SONET, T1, T3); MPLS; ATM; Local

access (100Mbps, 1 GB fiber); Satellite/non-
terrestrial; microwave; field network
Domain name service; Internal domain name service
Internet access; Network transit
Network load balancing; Application load balancing
VPN, VLAN
POTS; 800 Service; satellite/non-terrestrial; radio
Disk backup; Data Domain; Tape backup; Optical

Data Domain; Symantec; HP
backup; Off-site storage
SAN; NAS; SSD; Tier 1; Tier 2; Tier 3
Content distributed network Akamai distributed storage; CloudFront; Azure CDN
Low cost storage
WebSphere; Tomcat; Azure App Service; Cloud

Web services
Service
Records management; Digital asset management

Integrated development platform; IoT services;
Ecommerce services
ERP administration & integration; SaaS development SAP Basis; Salesforce Force.com; ServiceNow Now
platforms platform; Appian
Natural language processing; Facial recognition;

Object recognition; Intelligent personal assistants; Azure Machine Learning; AWS Machine Learning
Robotic process automation
Message bus; Task completion alerts; Threshold

alerts; Notification & alerting
Site search; Application search Google; Amazon Cloudsearch; Azure Search
Live streaming; On-demand streaming; On-Demand

video transcoder
Visual UI / BI tools; Stream analytics; Geospatial

PowerBI; AWS Kinesis; Azure Stream Analytics
analytics
Extract, transform & load (ETL); Data Quality; Master

data mgmt
Central datawarehouse, Operational data stores Teradata; Amazon Redshift; Asure Data Warehouse
Oracle DBMS; Microsoft SQL; RDS; Azure SQL

Relational database; Non Relational database Database; Oracle NoSQL; MongoDB; Hadoop; Amazon
DynamoDB; Azure DocumentDB
Amazon ElasticCache; Azure Redis Cache

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Global_Applications_SFMC Support Global_Applications_SFMC Support

EMEA_FRANCE_HC_Application_M&S MGT EMEA_FRANCE_HC_Application_M&S MGT

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Health Care_M&S_Zoom_Webinars Change Management Team GLOBAL_ITSM-MATRIX MGMT

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Business Service Sell & Consume Business Consumer

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