ITxM

IT Service & Asset Management

Angelica Guzman Murcia

Country Manager Mexico

February 2020
▪ Established in 1985 ▪ 27,500+ customers

▪ Privately owned ▪ Managing 47.5M+ endpoints

▪ Headquarters in Salt Lake City, UT ▪ ~1,700 employees in 23 countries

▪ 10 acquisitions since 2012 ▪ 1,500+ partners

 Headquarters: SLC, UT • USA
Global Offices Offices
Ivanti DNA

KEY
Security
UEM
ITAM
ITSM
Identity
Reporting
Supply Chain

1985 1990 1995 2000 2005 2010 2015 2020

Unified Endpoint Enterprise
Management Service
Endpoint Unified Endpoint Management
IT Asset Service Identity
Security Management Management Management Management

Endpoint
Asset Management

Workspace

Service Management
Patch and Security

Unified IT

Discovery Insights Automation

Gartner
Unified Endpoint Enterprise
Management Service Management
Endpoint Unified Endpoint IT Asset Service Identity
Security Management Management Management Management
Gartner [ITSM]
Highlighted Ivanti Capabilities- 5 Pillars

Endpoint Unified Endpoint IT Asset Service Identity

Security Management Management Management Management

▪ Windows / Mac / Linux /

Mobile / Virtual / IoT
▪ Full ITSM / ITIL Support
▪ Anti-Virus /
▪ Remote Crontol, ▪ Software Asset ▪ Identity Lifecycle
Anti-Malware ▪ Voice Automation /
Software License Management Management
Telephony
Monitoring, MDM,
▪ Patch
Power Management ▪ Hardware Asset ▪ Policy and Role
Management ▪ Request and Service
Management Management
Catalog
▪ Software
▪ Device and
Distribution, SW Portal ▪ License Optimization
App Control ▪ Change, CMDB and ▪ User Access
Release Request
▪ OS Deploy and ▪ Software Audit
▪ Privilege
Migration Defense
Management ▪ PPM and Financial ▪ Identity Workflow
Management
▪ User Workspace ▪ Lifecycle Management and Fulfillment
▪ Secure Configuration
Management
Management ▪ UEM and Identity
Management
▪ File Access and
Integration
Synchronization

Workflow and
Cloud or Business Value Dashboards,
Discovery Integration Process Automation
On-Premises Analytics and Reporting
(3rd Party Integration)
Unified IT Scenario
Service
Catalog
Problem

Change
Configuration

Incident
Release

SLA

Knowledge

Mobile Discovery data Discovery data

3° Party Consolidation Normalization
Integration

Patch Data
Analytics
Security Services

Password
Workflow
Reset

Identity Service
Lifecycle Social MAP
ITxM
Realizing Modern Service Management
KEY FUNCTIONALITY

Voice & Workflow Automation

Based on Industry Best Practices

Dashboard Reporting & Analytics

Integration Framework & Content

100% Web based Platform

Easy Setup & Configure

Cloud, On Premise, or Hybrid

Mobile Access
Key Points

Self-Service Cloud &

Automation
Exeprience Premise

ITIL Best
Analystics
Practices
Deploy Service Manager Capabilities As Needed

Release Mgmt Event Mgmt

Availability Mgmt Financial Mgmt

Portfolio & Project Mgmt Problem Mgmt

Change Mgmt Configuration Mgmt

Service Level Mgmt Enterprise Services

Incident Mgmt Knowledge Mgmt

Request Fulfillment Self Service

Service Catalog Voice Automation

Self Service
Cloud or Premise

1 Secure

2 Scalable
ISM resides on a true
multi-tenant based
3 High Performance SaaS platform
Automation Ivanti
Automation

Service Catalog
User Request

Process
Approval
Ivanti
Endpoint Manager
Software
Distribution

Target

1 Easy 2 Powerful 2 Transferable

Analytics

1 Simple ad-hoc to Advanced

2 In-platform

3 Xtraction
Demo
UEM
Ivanti Endpoint Manager
Demo
Cloud
Key Points
Key Points

• World Class (Gartner ITSM Tools) • PinkVERIFY 2011 Toolsets, 13 Processes

• On Premise or SaaS (ISO 27001:2013) • 3 Instance: STG, UAT, PRD (Move Settings)
• Multitenant • Multilanguage
• Customize the web portal and app • Follow the Sun
Service • Workflow Feature • Out of the box
Manager • Customize tab, fields and forms • Reports and Dashboard
• Costs in the service catalog • Project Management
• Change Calendar • SLA, OLA and UC
• Integration with Endpoint Manager • Chatbot (SaaS)
• Voice Automation - Addon • Documentation and forums
• Partner
Services

Technical A single point of contact focused on your business

Relationship • Visibility • Training • Plans range from 96 to 1600hrs
Manager • Configuration • Support Tickets

Onsite support
Professional
• Consulting • Installation and Configuration
Services
• Upgrades Included • Training

On-premises or cloud based support

Managed
Services • Customizable • Monthly Deliverables
• Upgrades Included • Training

Wide range of technical classes

Education • Expert level instruction • Private (onsite or virtual) classes available
• Attend in-person or remotely • Product Certification
Customers
Technology & Communications Finance & Banking Retail Healthcare & Medical

Other Utilities & Energy Education Manufacturing & Distributors

Customers Latam
Thank You