Human Resource Management

HR Interview – Written Report

National University - Mall of Asia

Submitted to:

Ms. Christine Stephanie Allenda

Submitted by:

Escober, Patrick Christian

Lumahang, Mary Mae

Pata, Meia Lhouella

Reyes, Patrick Lance

Company Background

SSA Consulting Group provides world-class workforce and digital transformation through
integrating training, consulting, and technology solutions. Also, they provide the tools, expertise,
and innovative implementation through training-led consulting, as well as consulting-led
training, required to accelerate the workforce and digital transformation for their clients.

Mission

- Provide strategic and creative solutions to our clients’ business challenges.

- Provide quality and innovative human capital development programmes.
- Pursue a win-win approach in our partnership with clients, partners, associates,
employees and other stakeholders.

Vision

- To be premier advisory and human capital development organization well recognized for
its distinctive and world-class services.

Core Values

- Dedication

We shall consistently conduct ourselves with professionalism, commitment, and passion,

knowing that we will make a difference to our clients.
 - Integrity

We conduct ourselves with the highest ethical standards as required by the professions
that we belong to.

- Excellence

We believe in setting and achieving exemplary and world-class standards in all aspects of
our services, striving to not only meet but exceed our clients’ expectations.

- Respect

We regard our clients, partners, associates, employees, community and the environment
with utmost respect and due care.

- Versatility

We are flexible and responsive to our clients’ needs.

Interviewee Profile

Name: Ms. Manilyn Ann Canovas

Position: Senior Human Resources

About: I believe that successful organizations are those in which the employees feel connected to
others and their work. As an HR Professional that thrives in helping others, I support the
organization in ensuring that its most important asset—its human capital—is being nurtured and
supported by creating and managing programs, policies, and procedures and fostering positive
work environment through effective employee-employer relations.
My enthusiastic and outgoing personality paved the way for me to get involved in the marketing
and events industry. I am an expert in conducting various events within and outside of the
company, such as company trainings and seminars, product launching, trade shows, conferences,
weddings, birthdays, sports events and concerts, to name a few.

Aside from that, I am a certified Safety Officer II and a licensed Financial Advisor.

I am also an entrepreneur (Team Pearl Events Company and Marikita Food Delicacies).

Education:

▪ De La Salle University - Dasmariñas

Bachelor’s Degree, Bachelor of Science in Business Administration Major in Marketing
Management
▪ University of the Philippines
Diploma, Industrial Relations
▪ University of the Philippines
Master's degree, Industrial Relations major in Human Resources Development

Experience:

▪ Senior Human Resources and Admin Specialist

SSA Consulting Group · Full-time

May 2016 - Present · 6 years 11 months

▪ Member Relations Specialist

Jollibee Foods Corporation EMPC · Full-time

Mar 2015 - May 2016 · 1 year 3 months

 ▪ Human Resources, Training & Membership Specialist

Jollibee Foods Corporation EMPC · Full-time

Feb 2008 - Feb 2015 · 7 years 1 months

▪ Jr. Production Manager - Events and Post Production

Events.work · Full-time

May 2007 - Feb 2008 · 10 months

Challenges and Strategies

Skill Gaps – The human resources department uses a balanced scorecard to identify what kind of
training program employees would need to learn and develop their skills. The company would
also hire third parties to train their employees, which saved the company money.

Pandemic Lockdowns – The company developed and provided systems where employees
transferred from a physical workplace to a digital workplace. The company’s human resources
department would assess employees through synchronous and asynchronous streaming, and their
training services would be adapted for remote learning.

New Normal - The company formed a crisis team to focus on making contingency plans for
critical roles. They also introduced hybrid or flexible work arrangements in their workplace to
make sure that employees could still do their responsibilities safely during the pandemic. Last
but not least, they moved their services from face-to-face to online to keep the company
productive during the pandemic, and the partners they have should have a similar system.
Question and Answer

1. Based on the company procedures, what are the strategies that support the professional's
development of the employees by the company?

Based on the company procedures, the HR identifies and analyzes the needed training to the
company with the help of the strategic goal of the company and the scorecard of the HR. With
identifying the weakness of each employee, the HR prepares a training that would help them
improve and teach them what they are lacking.

Another strategy, the company can invite people from outside to do seminars and teach them
how they can improve themselves. By doing this, the company can save more money.

These strategies made by HR would help the employees to develop themselves and also help the
company to grow. Thus, supporting the business with a minimum amount of money with a great
change within the employee and company.

2. What were the challenges of the company during the lockdown and how did the company
solve the challenges identified?

Since none of the companies are expecting to have a pandemic, the company has suffered
sudden changes within the system; but the company has a provided system like web development
which helps them to focus on goals of the company to the employee. Having a web development,
the HR has also provided synchronous and asynchronous streaming to continue assessing the
employees of the companies. In this case, the HR train the employees to reskilling and upskilling
for digital workspace to help them understand better the digital world.

Another problem that they have encountered are the services they have provided, the
services are only applicable on training so they solve it by providing services that are applicable
on work, so that they will adapt themselves to the remote learning.
 3. In the midst of the pandemic, what are the changes that the company implemented to the
new normal situation?

The changes of the company in the midst of the pandemic are that they have established a
crisis team to ensure the safety of the employees by making contingency plans in case for critical
roles.

In this situation, they create a hybrid or flexible work arrangement so that they can work
remotely by being synchronous and asynchronous. In this case, the company can help the
employees to function well in the midst of a pandemic.

Another change for the company is the training from face to face to online training which
is needed to be productive in the company. Which also give an idea to the company to look for
partners, trainer providers, universities that have the same strategies for training.

4. What do you see as a major event, trend or change that will change human resources in
the next five years?

In the next five years, the possible changes, major events, or trends are the hybrid work
model for collaboration and the “human” leadership because as the day goes by, technologies are
continuously advancing so the future might have robots to guide the employees.

There might also be changes in management and people analytics because people are still
advancing as well. The HR also sees a trend of healthy organization to the employee well-being
in which the company will prioritize the health wealthness of their employees.

Conclusion and Recommendations

We conclude that the company is prepared in every part of the crisis. They have
innovation and time management which provide a system that helps the company and the
business to function well. They have great analytical and problem-solving skills that help the
company to determine the weaknesses and strengths of each employee and provide great services
to them.

Therefore, we believe that the company will continue to overcome any problem that they
may encounter and thrive for success because they are continuously advancing and thinking of
something new that can be provided properly to the company.

The recommendations that we have in mind is to also have a crisis team in case of natural
disaster and be prepared in any case of emergency. No preparation could take time to adjust itself
and others. The pandemic is one of the reasons why we should prepare for the worst-case
scenario; therefore, we recommend becoming prepared or extra plan of actions when it comes to
sudden emergency scenarios.