SERVICE LEVEL AGREEMENT FOR RFID WITH M/S AUTOMATIC DOORS COMPANY (Al wae na re Pi Te 0085-13770008 ; Non-Judicial oesooten CONTRACT -22H0XH) stony ‘atarat Doors Capon {1000 2000000) vend Paty Latere Wase Maraganet Company 10000-60000) ‘oer Hata Basort A (320189715555) Stoo Duty Poy ‘toate Dos Cempary{10000-000000-0} Issue ate 15-05-2021, 03:31:29 Trough Caan zna1z000%cc33cr0 | wnt in Words “wo Toston pees aly 5 CONTRACT & FOR SERVICE LEVEL AGREEMENT (SLA) OF RFID SYSTEM MAINTENANCE & SERVICES ‘THIS AGREEMENT, together with The Notification of Award / Letter of Acceptance / Letter of Intent & APPENDICES A to D which constitute an integral part thereof (hereinafter referred to as the Agreement), is entered into on this 8" Day of September, 2021. By and Between WS Lahore Waste Management Company (LWMC), a company registered under section 42 of the Companies Ordinance 1984 having its office registered at 4° floor “Shaheen complex, office no. 4 & 5, Egerton Road, Lahore through its approving authority Chief Executive Officer, LWMC and authorized signatory General Manager, P&C b (Hereinafter referred to as the “Client” or “LWMC”, which expression shall where the context permits include its successors-in-interest and permitted assigns) of the first part; And Mis Automatic Doors Company (ADC) having its registered office at Office No. 908-4, Main Canal, Gulberg II, Lahore. through its authorized signatory Mr. Nasir Mehmood (Head of Technical Support) having CNIC No, 35201-2118342-7 (Hereinafter referred to as the “Service Firm/Service Provider", which expression shall where the context permits include its successors-in-interest and permitted assigns), of the ec Ic] | 1 aS Scanned with CamScanner«SERVICE LEVEL AGREEMENT FOR RFID WITH M/S AUTOMATIC DOORS COMPANY, ‘The Parties hereto agree as under: E-STAMP ARTICLE [HE PROJECT The Assignment for which Services are required to be performed under this Agreement is described in Appendix A. ARTICLE 2: SCOPE OF SERVICES ‘The scope of required services (Hereinafter referred to as "Services") to be performed by the Service Firm for this Agreement are described in Appendix A. ARTICLE 3: TIME SCHEDULE, 3.1 Effective Date of Commencement Effective Date of Commencement of Services shall be as defined in Appendix-B. 2 3.2. Time Schedule of Services The time schedule of Services is given in the attached Appendix B. 3.3. Extension of Time ‘The Contract can be further extendable upto three years on the satisfactory, performance and 0 to 10% of SLA cost can be increased with mutual consent keeping in view the scope of work / services. ARTICLE 4: MODE OF OPERATION 4.1 Obligations of the Service Firm 1) The Service Firm shall perform Services as an independent Service Provider in ° accordance with recognized professional standards, applicable laws and rules thereunder. 2) The Service Firm shall appoint a dedicated representative named in Appendix D ‘who shall represent the Service Firm for purposes of this Agreement and shall be responsible for the administration of the Agreement including performance of Services thereunder. He shall remain in contact with the representative of the Client to keep him fully informed on all matters relating to the provision of Services by the Service Firm. 3) The Service Firm shall carry out the Services with due diligence and efficiency and in conformity with standard professional practices. 4) The Service Firm shall ensure the adherence and full compliance to the Terms and Conditions of this Contract and Appendences attached. 5) The Service Firm shall act at all times 30 as to protect the interests of the Client and shall take all reasonable steps to keep all expenses to a minimum consistent with sound economic and professional practices. 6) The Service Firm shalt furnish the Client such information relating to the Services 1s the Client may from time to time reasonably request. 7) Except with the prior written approval of the Client, the Service Firm shall not further assign or transfer or outsource the Agreement for Services or any part thereof nor engage any other independent Service Firm or sub-contractor to perform sok Com part of the Services, a 2 te ‘Scanned with CamScanner8) The Service Firm agrees that no proprietary and confidential information by the Service Firm from the Client shall be disclosed to a third partpungsF Ay] P_ Service Firm receives a written permission from the Client to do $0. cqnrmuaTion SHEET 4.2 Obligations of the Client ‘The Client shall provide to the Service Firm: - The Client shall designate a person named in Appendix D to act as its representative on all matters pertaining to this Agreement and to fully cooperate with the dedicated representative of the Service Firm. = The Client shall take all necessary measures to make timely payments to the Service Firm as stipulated in Article 5, hereof. ARTICLE 5: REMUNERATION FOR SERVICES AND SCHEDULE OF PAYMENT ‘The remuneration for Services rendered by the Service Firm and the mode of payment shall be as described in the attached Appendix-C. ARTICLE 6: TERMINATION 6.1 End of Services ‘The Agreement shall terminate when, pursuant to the provisions hereof, the Services have been completed and the payment of remunerations have been made, 62 Termination by the Client The Client may, by a written notice of thirty (30) days to the Service Firm, terminate this ‘Agreement. All accounts between the Client and the Service Firm shall be settled not later than thirty (0) days of the date of such termination. 63 Termination by the Service Firm ‘The Service Firm may suspend the Agreement by a written notice of sixty (60) days only if the Service Firm does not receive payments due under this Agreement within 30 days of submission of its invoice. If the payment is still not made to the Service Firm after 30 days of notice of suspension, the Service Firm may terminate this Agreement in whole or in part by giving sixty (60) days advance notice of intent to terminate. If the Agreement is terminated by the Service Firm under such circumstances, the Client shall pay, within a period of thirty (30) days from the date of effect of such notice of intent to terminate as, referred above, all payments due to the Service Firm. ARTICLE 7: FORCE MAJEURE ‘The term "Force Majeure" as employed herein shall mean acts of God, strikes, lock-out or other industrial disturbances, acts of public enemy, wars, blockades, insurrection, riots, epidemics, landslides, earthquakes, storms, lightning, floods, washouts, civil disturbances, explosions and any other similar events, not within the control of either Party and which by the exercise of due diligence neither Party is able to overcome. feither Party is temporarily unable by reason of Force Majeure or the Service of Pakistan to meet any ofits obligations under the Agreement, and if such Party gives to the other Party written notice, of the event within fifteen (15) days after its occurrence, such obligations of the Party, as itis unable to perform by reason of the event, shall be suspended for as long as the inability continues. Neither Party shall be iable to the other Party for oss or damage sustained by such other Party arising from any event referred to as Force Majeure or delays arising from such. event. Force Majeure shall not include inability to perform due to lack of skills, expertise, insufficiency of funds or failure to make any payment required under the Agreement. sor regulations Scanned with CamScannerSERVICE LEVEL AGREEMENT FOR RFID WITH M/S AUTOMATIC DOORS COMPANY (ADC) ARTICLE 8: RESOLUTION OF DISPUTES Any dispute or difference arising out of the Agreement which cannot be amicably settled between the Parties shall be finally settled under the provisions of the Arbitration Act, 1940 (Act No. X of 1940) and Rules made thereunder as amended from time to time. The venue of arbitration shall be in Pakistan as given in Appendix D, Special Conditions. ARTICLE 9: APPLICABLE LAW ‘This Agreement shal, in all respects, be read and construed and shall operate in conformity with the Laws of Pakistan, ARTICLE 10: CONTRACT AMENDMENT No variation in or modifications to the terms of the Agreement shall be made, except by a written amendment signed by the Parties hereto. ARTICLE 11: NOTICE, Any notice given by any of the Parties hereto shall be sufficient only if in writing and delivered in person or through registered mail as follows: To: The Client Managing Director, ‘M/s Lahore Waste Management Company, Office 4 & 5, 4™ Floor, Shaheen Complex, Egerton Road, Lahore, To: The Service Firm Mr. Nasir Mehmood (Head of Technical Support) Mis Automatic Doors Company (ADC) Office No. 90B-4, Main Canal, Gulberg II, Lahore. Contact # 042-35759593-4, 0300-8536263, E-mail: info@ade.com.pk, nasirsol@hotmail.com, Or to such other address as either of these Parties shall designate by notice given as required herein. Notices shall be effective when delivered/ ARTICLE 12: VALIDITY CLAUSE Itis agreed among the Parties that incase, after the signing of this Agreement there is any provision which is found not valid, due to amendment in the relevant laws or is held to be so, by a court of ‘competent jurisdiction, then the Parties shall join in and agree to amend and alter the said provision/clause to bring it in line with the applicable law. However, this shall not in any way at all affect the validity and/or enforceability ofthe rest of the Agreement between the Parties. Performance ‘Secu a atthe option ofthe bidder, inthe form and amoung 5 E sPECIAL STIPULATIONS vatid for a period 30 days beyond the Page 4 of 12 Scanned with CamScannerSERVICE LEVEL AGREEMENT FOR RFID WITH M/S AUTOMATIC DOORS COMPANY (ADC) Schedule of Services as specified under clause 3.2 of this agreement. Performance security will be retumed after successful completion of contract period. ‘The Performance Security may be forfeited if the Service Provider fails to deliver any item or service as required under Scope of Work provided under Article 2 and within the timelines specified under Article 3. \ \ IN WITNESS WHEREOF, the Parties have executed this Agreement, in two (2) identical ) counterparts, each of which shall be deemed as original, as of the day, month and year first above wate. FOR AND ON BEHALF OF FOR AND ON BEHALF OF M/s Automatic Doors Company M/s Lahore Waste Management Company (ADO) Name:_yAsii2 HM L Name: Mr, Abdur Rehman i Designation: eo De fer. Designation: GM P&C q Signature: ay Signature: r NICH: 392) - gy SBY2-F CNIC#: — 33100-4060489-1 (Si, y a (s/ . Witness: Witness: % eg ' ’ 3 Name: Wai? Bansuatar ALi — Name:_Sapi Faohig TE Designation: iow od Designation: __ DHA Signature: Signature:__ 7 cnic#: 220) Pan CNICH: 33 30% AS36114 Scani ned with CamScannerSERVICE LEVEL AGREEMENT FOR RFID WITH M/S AUTOMATIC DOORS COMPANY (ADC) APPENDIX A: THE PROJECT & SCOPE OF SERVICES Background: Lahore Waste Management Company is intended to maintain RFID system at weighbridges sites. Purpose behind the outsourcing of RFID system is to ensure high availability by 24/7, supreme performance and 100% up time with backup support. Objectives; ‘The overall objectives of RFID (Reader & Writer) required at weighbridges sites are: a) Provision of reliable RFID system at weighbridges site for automatic identification of b) Availability of uninterrupted vehicle identification system and seamless weighing operations across the LWMC sites 24/7/365. Scope of Work: Radio Frequency Identification (RFID) system maintenance and support services are required at Lakhodair weighbridges site. The selected contractor has to provide support for maintenance and repair services of RFID system with the following terms: 1. The contractor will be dedicatedly responsible to provide support for RFID systems maintenance and repair services installed at Lakhodair Weighbridge site to ensure the availability of RFID system round the clock (24/7/365). 2. LWMC will provide RFID systems equipment (RFID readers, Barriers, Traffic Signal Lights and Computer Systems) and contractor will install and maintain for smooth functionally 3. A dedicated representative should be deputed by the contractor for correspondence with LWMC. 4. The contractor will perform inspection, adjustment and fine tuning of complete RFID systems including RFID Readers, RFID Software, RFID System Connectivity, Barriers, Traffic Signal lights, attached computers and allied accessories etc. 5. The contractor will ensure the cleaning of equipment, taking care not to cause any damage to the cables and connections. However, the LWMC will provide cleaning staff for this purpose. 6. The contractor will perform mandatory visit to check RFID systems 2 times (minimum) a month that will be in 1*and 3" week of each month (LWMC can change the visit plan). ‘The contractor will fill the check list after inspection of weighbridges. One visit will be considered till resolution of problem. 7. The contractor will do routine visits and on call visits to maintain the RFID systems whenever required by LWMC. 8. In the presence the LWMC team, snaps will be taken and submitted at the time of report and invoice submission. 9. The repair work will be carried out by the contractor and only approved parts provided by LWMC must be fitted. 10. RFID expert from contractor will be physically present at site on Holidays of EID-UL- FITR and EID-UL-AZHA. 11, The contractor will share the contact for on call support as 24/7, in-case of emergency, the visit the site at the same time for the resolution of problem without any contractor wil delay. 12, The contractor will visit site and submit report of each RFID system. 3. The contractor will train LWMC staff for basic trouble shooting of RFID systems. Scanned with CamScannerSERVICE LEVEL AGREEMENT FOR RFID WITH M/S AUTOMATIC DOORS COMPANY (ADC) 17. Routine check report Matrix will be filled by the contractor and submitted along with the maintenance report on bi monthly basis. 18, The contractor will update RFID software (if required). RFID readers must operate with free frequency provided by PTA and FAB (Frequency Allocation Board). 19. The contractor will ensure that RFID system(s) will be fully compatible with existing RFID tags, software and installed equipment. 20. The contractor will ensure that the vehicle attributes such as vehicle registration number, contractor name ete. should be captured and passed as input to the software developed by LWMC in the format approved by LWMC. KEY PERFORMANCE INDICATORS OF THE RFID CONTRACTOR: Sr. | KPIs Threshold Penalty (On Quarterly Invoice) Backup _System(s), | Backup system ready to 1 [ Computers, RFID J install immediately with If n0,15% will be deducted (no deduction on 20 to 25 minutes Readers and | the help LWMC trained | Qo Sethe 6 accessories etc. staff Regular Equipment |; Tt visit missing 05% 2 | checks ce sno 2nd visit missing 10% T to2 hours 0% In case of emergency | 2 to 3 hours 5% On call visits | yf emergency 3 | and. required by | 3 hours to 4 hours 10% (Emergency), LWMc. = | More than 4 hours 15% 30% (in case no visit) All days of EID-UL- ; 4 [RAD Sostm) [firm "and EID-UL. | 00% i eof oncomplince o AZHA 5 |Special Holidays | Cleaning status of RFID | 2% if cleanliness not ensured by Support (Fulltime) | Systems contractor. Cleanliness of RFID | Monthly reports ofeach | 30 éerenort : ® 6 | Syateme Reese 3% (if report is not submitted) Contract Period and Payment Terms; 1. Initially the contract period is for 1 year. Contract can be extendable on satisfactory performance and 0 to 10% of SLA cost can be increased with mutual consent keeping in view the scope of services. 2. Payment will be made after each quarter on satisfactory services and submission of all mandatory reports. AHORE WASTE MANAGEMENT COMPANY [REID SYSTEM MAINTENANCE MATRIX HED MONTORING PARAMETERS | CHECKED | iss0nixaion Inspection of RFID Readers Readiness of backup RFID system availabily including computers RFID readers frequency as per PTA & FAB (Frequency Allocation Board) RFID Readers connectivity with ay oe) ‘computers AS a Inspection of connected computers [5 by] S Inspection of RFID software and SEAS integration is i Page em ee aa Scanned with CamScannerSERVICE LEVEL AGREEMENT FOR RFID WITH M/S AUTOMATIC DOORS COMPANY (ADC) Electric power cables connectivity Data cable connectivity RFID Tags compatibility Inspection of Traffic Signal lights Inspection of Traffic Signal lights connectivity and powers cables Inspection of barriers Inspection of barriers connectivity and power cables ‘Cleaning of RFID systems Fixation, tightness and line sight of RFID readers ‘Troubleshooting (if required) Remarks and Suggestions: Contratr Name & Signature S (nosi2 Nina) ) Weighbridge In-charge ‘Name & Signature AM/DM Weighbridge Name & Signature SM-MIS (LWMc) ~ Scanned with CamScannereae + SERVICE LEVEL AGREEMENT FOR RFID WITH M/S AUTOMATIC DOORS COMPANY (ADC) APPENDIX B: TIME SCHEDULE B-l_ EFFECTIVE DATE OF COMMENCEMENT OF SERVICES. Effective Date shall be the 1* September of 2021 B-2 TIME SCHEDULE OF SERVICES Time period for the commencement of services is 7 days after signing of Contract and continuation of services is initially one year. However the contract is extendable upto three years on the satisfactory performance and 0 to 10% of SLA cost can be increased with ‘mutual consent keeping in view the scope of work / services. Ae Scanned with CamScanner‘SERVICE LEVEL AGREEMENT FOR RFID WITH M/S AUTOMATIC DOORS COMPANY (ADC) APPENDIX C: REMUNERATION FOR SERVICES & SCHEDULE OF PAYMENT (With reference to Article 5) C-l_ TOTAL PRICE / SERVICE CHARGES Total Price for 12 Months = Rs. 570,720 /- ‘Total Price shall be Inclusive of all type of Taxes. C2 BREAKUP OF SERVICE CHARGES © Is. Hem Deseription (As Per TORS) Qo. | vate | Peto sine key | atm) or “0 apr 1 eae laa 02No’s 20,500/- 492,000/- PRA Tax @ 16% 78,7201- (acleie ofa pyiabe xe) sro.ra0e 1 [Amounts must coincide with the ones indicated under Total Prive in SCHEDULE - B: PRICE SCHEDULE.) Note: ‘© Unit rates must be inclusive of income tax and any other charges excluding PRA tax. Initially the contract period is for 1 year. Contract can be extendable on the satisfactory performance and 0 to 10% of SLA cost can be increased with mutual consent keeping in e view the scope of work / services. ‘© Payment will be made after each quarter on satisfactory services and submission of all mandatory reports / certificates. 3 SCHEDULE OF PAYMENTS 1. The payments due to the Service Provider under this Contract shall be inclusive of all taxes, duties, freight charges, shipping and any other charges. 2. Payment will be made by the Client for services rendered under this Contract by Service Provider in Pak Rupees through Cross Cheques. 3. The Service Provider shall be responsible for all taxes, duties and charges applicable under the laws, rules and regulations, and instructions as per the law, in Pakistan. 4, After successful delivery of quarterly services as per Scope of Services given under ‘Appendix A of this agreement, the Service Provider shall issue quarterly invoice for the said services to LWMC for payments. LWMC may process these invoices for payments within 30 days as per company policy. ©-5 INVOICING & PAYMENTS TO SERVICE PROVIDER Invoicing, from the Service Provider, shall be done on actual basis. The term “actual 38 shall be understood to mean that the invoicing shall be done against total number of/€@ ina year for which services are rendered, ‘The Client shall make payment, after deducting penalties (if any) under clause Nf ‘Agreement, within two weeks from the receipt of Service Provider’s Invoice. Scanned with CamScanner‘SERVICE LEVEL AGREEMENT FOR RFID WITH MUS AUTOMATIC DOORS COMPANY (ADC) C4 Price Validity All the prices provided under C-2 Price Breakup, shall remain valid for the term of this agreement as provided under B-2. rN Scanned with CamScanner+ SERVICE LEVEL AGREEMENT FOR RFID WITH M/S AUTOMATIC DOORS COMPANY (ADC) APPENDIX D: SPECIAL CONDITIONS D-1__ REPRESENTATIVE OF THE SERVICE PROVIDER (Refer Article 4.1) Mr. Nasir Mehmood (Head of Technical Support) D-2._ REPRESENTATIVE OF THE CLIENT (Refer Article 4.2) gone To Ne = JS ‘Managing Director / or any one nominated by him. 5 A ey D-3_ FACILITIES (Refer Article 4.2) The Client shall provide the Service Firms with: © Access to data & documents relevant to the Service. D-4 VENUE OF ARBITRATION (Refer Article 8) Lahore, Pakistan. Scanned with CamScanner