IN THE COURT OF CONSUMER DISPUTE REDRESSAL FORUM, {jurisdiction_name}

Moot Proposition: Consumer Protection Law

Third Trimester-2024 | National Law University, Meghalaya

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COVER PAGE

Title: Memorial on Behalf of the Petitioner/Respondent {party_name}

Forum: Consumer Dispute Redressal Forum, {jurisdiction_name}

Team Code: {team_code}

Side: Petitioner/Respondent

Matter: Defective Product and Deficiency in Service under Consumer Protection Act, 2019

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TABLE OF CONTENTS

I. Cover Page ................................................................................................... i

II. Table of Contents ...................................................................................... ii
III. List of Abbreviations ................................................................................ iii
IV. Index of Authorities ................................................................................. iv
V. Statement of Jurisdiction .......................................................................... v
VI. Statement of Facts .................................................................................... vi
VII. Issues Raised ............................................................................................. vii
VIII. Summary of Arguments ........................................................................ viii
IX. Arguments Advanced ............................................................................... ix
X. Prayer .......................................................................................................... x

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LIST OF ABBREVIATIONS

CPA - Consumer Protection Act, 2019

CDRF - Consumer Dispute Redressal Forum
SC - Supreme Court
HC - High Court
U/s - Under Section
Art. - Article

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INDEX OF AUTHORITIES

1. Consumer Protection Act, 2019

2. Case Law: {relevant_case_laws}
3. Articles: {relevant_articles}

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STATEMENT OF JURISDICTION

The memorial herein submits to the jurisdiction of the Consumer Dispute Redressal Forum,
{jurisdiction_name}, as conferred by the Consumer Protection Act, 2019, to hear and decide upon the disputes
pertaining to defective products and deficiency in service under Section {relevant_section} of the Act.

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SUMMARY OF FACTS

That Ms. Maya, the petitioner, purchased a brand-new refrigerator from Cooltronics Ltd., which malfunctioned
within a month. Despite a technician's diagnosis and promise of replacing the faulty compressor, Cooltronics
failed to do so. Additionally, Cooltronics provided no assistance when contacted again, leading Maya to incur
repair costs herself. She filed a complaint seeking reimbursement, replacement, and compensation for mental
harassment and inconvenience.

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ISSUES RAISED

1. Whether the refusal and failure by Cooltronics Ltd. to replace the faulty compressor and assist the petitioner
amount to deficiency in service under the Consumer Protection Act, 2019?
2. Whether the petitioner is entitled to compensation for the inconvenience and mental harassment caused by
Cooltronics Ltd.'s deficiency in service?

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SUMMARY OF ARGUMENTS

That the petitioner's ordeal with Cooltronics Ltd. showcases a clear deficiency in service and unfair trade
practice under the CPA, 2019. The petitioner rightfully demands reimbursement for repair costs, a replacement
of the defective product, and suitable compensation for the mental anguish and inconvenience endured.
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ARGUMENTS ADVANCED

1. Deficiency in Service and Unfair Trade Practice:

- That under Section 2(11) of the CPA, 2019, the failure by Cooltronics to replace the faulty compressor
despite promises constitutes a deficiency in service.
- That the unresponsiveness of Cooltronics to the petitioner’s concerns amounts to an unfair trade practice
under Section 2(47) of the CPA, 2019.

2. Entitlement to Compensation:
- That Section 2(9) of the CPA, 2019 empowers the forum to address grievances related to unfair trade
practices and deficiency in service by awarding suitable compensation to the aggrieved consumer.
- That given the mental harassment and inconvenience suffered by the petitioner, seeking compensation is
justified.

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PRAYER

That it is respectfully prayed before this Honorable Forum to:

1. Direct Cooltronics Ltd. to reimburse {petitioner_name} for the repair costs incurred.
2. Order Cooltronics Ltd. to provide a replacement of the defective refrigerator to {petitioner_name}.
3. Award suitable compensation to {petitioner_name} for mental harassment and inconvenience caused.
4. Grant any other relief deemed just and proper in the favor of the petitioner.

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LIST OF REFERENCES/BIBLIOGRAPHY

1. Consumer Protection Act, 2019

2. {Relevant_case_laws}
3. {Relevant_articles}

Place: {place_name}
Date: {date}

Team Code: {team_code}