Professional Documents
Culture Documents
Credit Instrument 4. Potential liquidity and diversification of risk induce many persons with
From the foregoing discussions, it is now evident that credit instruments may disposable capital to supply loanable funds for long-term purposes that
be described simply as documents which evidence the existence of credit would otherwise remain idle or limit such loanable fund to the short-term
transactions. It is an oral agreement to settle an obligation that can be drawn into a market.
written contract known as the "credit instrument". A credit instrument gives property
5. Negotiable credit instruments are also useful in short-term credit because
rights to a creditor chargeable against the debtor, embodying all conditions to be
they expand markets aside from reducing risk and increasing liquidity on the
mutually agreed upon by both parties.
part of the creditor.
Banker’s acceptance is when the bank accepts an order to pay that is presented The two principle types of stocks are common and preferred. The first simply
to it and accepts the terms thereon. The bank's representative stamps the word indicates part ownership in the corporation and the second, besides evidencing part
"Accepted" on the face of the instrument, signs and dates it. At times, a bank may ownership, gives the stockholder added privileges of control, income or risk.
accept the draft drawn against it on a time basis and this constitutes a bank's
promissory note. In such a case, the bank itself is the primary debtor. Ordinarily, a Stock Right
bank is only the secondary debtor that assumes liability for a customer upon This refers to the pre-emptive right attached to ownership of a share of stock.
arrangement. The customer is then obligated to pay the bank.
The original stockholder is given the option to purchase additional shares of
INVESTMENT CREDIT stocks at the new issue price before such stocks are offered to the public. The principle
In the realm of investment credit, the instruments used are promises to pay, underlying this is for the original owners to maintain their proportionate control and
which are in the form of bonds, long-term notes and evidence of ownership in a income in the business. The issue of additional stocks happens when a corporation
corporation. amends its articles of incorporation to increase its authorized capital stock.
OTHER TERMS
End of Month
Frequency of purchase or other circumstances may make it necessary for
certain special treatment of individual cases. One such special arrangement is the
"E.O.M." or "End of Month".
This arrangement springs from the need of the active buyer for convenience in
making payments, and from the desire of sellers to encourage the concentration of
business. E.O.M. makes it necessary for the buyers to issue checks to the seller
throughout the month in order to earn discounts. It also help facilitate the seller's
bookkeeping. In many lines, this arrangement is no longer confined to the active
accounts, but is allowed, generally speaking.
Discounts
An integral part of the terms is the discount. Apart from determining the
maturity of the bills, the terms may also provide insights into the periods prior to
CHAPTER 7: CREDIT MANAGEMENT A real good and capable credit manager, in a very correct sense,
owes his position to himself. For, while he was appointed by someone at the top of
The Credit Department
the organization to his position, such is due in large measure to his proven ability as
The credit department does not grant or extend credits. Its task and
demonstrated in every position he has held before in the past. Moreover, his
responsibility revolve around the gathering of all credit information about the
appointment is a tribute to the organization he represents for having chosen the right
applicant and assembling them in such a way that they could be help in properly
man for the right position.
guiding the loan officers in their assessment and analysis for purposes of establishing
correct credit ratings.
CREDIT INVESTIGATION AND APPRAISAL
Credit and sales departments must cooperate closely with each other. A
sales executive who does not support the efforts and policies of the credit Credit Investigation
department can do much harm to his company. The same holds true for a credit This task is performed by the bank's credit investigator who has, as his main
executive who is not sales oriented. The effective use of credit and the proper objective, the verification as well as evaluation of the applicant's character, credit
application of credit management help develop business operate on a sound basis. standing and integrity through the process of data-gathering of all essential facts.
In the particular case of banks, the credit department collects and files every Generally speaking, the elaborateness of a credit investigation as a practical matter
available bit of information concerning people or firms that borrow money. In a depends upon its cost relative to the magnitude of the principal and interest involved
detailed manner, its main work consists of investigating, assembling, analyzing and and the security being offered by the applicant. The results obtained from credit
recording credit information for the guidance of the loan officers of the bank. The investigation is an essential part of credit analysis for the proper evaluation of credit
officers use the information in processing loan applications and moreover by and risks which necessarily cannot be any better than the facts assembled.
large in reaching decisions with respect to actions it will choose to take. The request for Credit Investigation Report (CIS) may come from any officers/
The functions of a credit department of a bank may be briefly stated as departments of the bank for any of the following purposes:
consisting of a systematic and judicious collection of data respecting the financial a. On clients seeking loan accommodations or credit line with the Loans
responsibility, character, antecedents, and business qualifications and abilities of the Administration Department through Marketing Management Department;
bank's customers, the classification of the data on each customer in chronological b. On clients applying with the International Banking Department to secure
order, and their systematic preservation for future reference and comparison. Thus, availment in the form of Letters of Credit, Import/Export Bills, Trust Receipts,
needless to point out, an orderly and well-arranged credit file will immediately and other forms of accommodations;
disclose at a glance the entire career and present business standing of any customer. c. On clients opening current/savings accounts with the Cash Administration
Not infrequently, the credit departments of banks furnish a valuable if not for the first time (which, of course, is no longer common nowadays in view
main able serve to gone ape iren stance. To one me of the competitive nature of the banking business);
not indispensable service for customers and friends of the bank by making crecit of d. On clients transferring business with the Treasury Department through the
value to non-borrowing customers, to other banks, and also to business concerns. money desk;
e. On co-makers and guarantors for credit;
The Credit Manager
f. On old clients for updating client information; -
The credit manager, paradoxical as it may seem, is a man who occupies a
g. On insurance companies requesting accreditation or offering to act as surety;
very important position in the structure of credit economy and yet is little known and
h. On beneficiaries named in the Letter of Credit;
least talked about outside the world in which he lives. Upon his decision rests the
i. On prospective buyers of assets acquired by the bank;
success or failure of a credit granting organization. In small concerns, he is the credit
j. On prospective suppliers of office equipment and supplies and contractors
investigator, credit appraiser, credit supervisor, and credit manager (if not a loaning
of services; and
officer at the same time) all rolled into one.
k. Others, subject of special cases.
Upon receipt of a request or Credit Investigation Report and supporting papers, The investigator also takes into account the requirements common in following types
an investigator is assigned to handle the case and to conduct a proper study of of business organization:
the applicant's background. The assigned credit investigator initially checks the
subject with bank's credit files and prepares a tickler where he notes down a. Single proprietorship. He sees to it that the owner has the capacity to enter into a
initials which he thinks will require some degree of emphasis during the conduct lawful contract. If the owner is a married woman, she must possess the legal right to
of his investigation. Within a specified period of time, usually three days, the transact business as required under the Civil Code of the Philippines.
credit investigator is expected to come out with a Credit Investigation Report.
b. Partnership. The first fact to be ascertained is whether it is a general or a limited
The Scope of Credit Investigation. partnership. This is important and essential since under a general partnership, all the
The scope of credit investigation depends, to a large degree, upon the following members are general partners.
factors:
Secondly, whether the contract of partnership is registered or not with the Securities
1. Purposes and types of investigation. Whether the investigation is a routine matter
and Exchange Commission. However, registration with the Securities and Exchange
or a special case and the purpose is general or specific.
Commission is not a pre-requisite for the acquisition of juridical personality of a
2. Company credit policy. Whether the policy is a conservative or liberal one, and partnership since the juridical personality begins from the moment of the perfection
whether it requires a comprehensive investigation of cases, or a representative of the contract.
sampling would suffice.
The credit investigator should also take into account and consider the following
3. Client classification. Whether the client is new or an established one; a past-due characteristics of a partnership such as:
account or a valued one. • There must be a contract;
• The partners must have legal capacity to enter into the contract;
4. Amount involved. Whether the amount involved is big or small. If it is a small one,
• There must be mutual contribution of money, property or industry for a common
chances are a limited type of investigation will suffice. If it involves a fairly large sum,
fund;
investigation may be rigid and thorough relative to the risks involved And, of course,
• The purpose must be to obtain pecuniary profits and to share the same;
with respect to the amount of income to be derived measure of profitability.
• The purpose for which the partnership is formed must be lawful; and
5. Time and resource constraint. The scope depends on such factors (time and • Moreover, the Articles of Co-partnership must not be kept secret.
resource constraint) since the report must be finished on the date it is needed by the
requesting officer/department of the bank and also, on the availability of the credit c. Corporation. The reader need not be reminded that a corporation is the most
investigator who will conduct the investigation. complicated form of business organization and moreover is classifiable into various
types. However, the most common classes are: public and private corporations, sub-
Generally, the scope of credit investigation covers and includes the following: divided into stock and non-stock, and as to place of incorporation, sub-divided into
domestic and foreign.
I. Company's background/history
This covers the complete business record, such as the date of incorporation, the type The legal existence of a corporation begins from the date of the issuance of
of business organization, record of registration with the proper authorities, the names the certificate of its incorporation by the Securities and Exchange Commission.
of incorporators, and the summary of operating records. In the case of an individual, Important matters which a credit investigator should carefully consider in the Articles
his personal background, business, identity, and membership in organizations will be of Incorporation are the following:
necessary together with bank and trade references.
• Name of the corporation. This is essential inasmuch as its name helps to establish disposition, exploitation, development or utilization of the natural resources of the
its identity and distinguishes it from the others. The Securities and Exchange country, at least 60% of the capital stock of such corporations must be owned by
Commission in its recent ruling prohibits the use of the words "Maharlika", "State", citizens of the Philippines
etc.
• The acknowledgment of the duly executed Articles of Incorporations before a notary
• Its purposes, objectives, nature, and powers. Although a corporation may be formed public.
for as many lawful purposes as the incorporators may desire, nevertheless, the
corporation law and other pertinent special laws, expressive or impliedly, prohibit The company's history also covers the complete record of the men who
certain corporations from having more than one purpose. They are corporations comprise the operating management of the business, their respective ages, whether
“formed” for the “purpose of engaging in the business of transportation by land or they are married or not, and if they have children, the number, sex, and age of the
water, or of maintaining a telephone, telegraph, or wireless communication system" children. It also includes information on their educational attainment, their previous
and corporations for which special provisions are established by law, such as railroad employment, if any, and their particular experience in their respective lines of
companies, building and loan associations, religious corporations, trust corporations, business.
colleges and other institutions of learning. Banking corporations and insurance
companies are governed by the General Banking Act (Republic Act No. 337) and the II. Financial Conditions
Insurance Act, respectively. Herein is represented in summary form a breakdown of the financial statement of the
company reflecting its latest financial condition and the financial operation for the
• The location or place of business. past three or five years.
• The term of duration of corporate existence. Such term is not to exceed 50 years. Aside from the balance sheets and income statements, it may include schedules,
While a term may be decreased, however, it cannot be increased by subsequent explanations or extraordinary items, breakdown of merchandise and receivables and
amendments of the articles of incorporation. full explanations of all inter-company loans and merchandise transactions.
• The names and residences of the incorporators. This determines whether the Il. Dealings with Government Lending Agencies
statutory requirements that the majority of the incorporators must be residents of
the Philippines has been fully met and complied with. a. With lending agencies of the government. The credit investigator concentrates on
the size and degree of fluctuations on borrowings as well as the nature of the security
• Names of incorporating officers. pledged to secure the loan. In case of long-term loans, the yearly, semi-annual,
quarterly or monthly installment payments to maturity must also be ascertained,
• The capital stock and the number of shares into which it is divided. (including arrearages, if any).
• The names and citizenship of the stockholders and the amount or number of shares b. A multitude of facts that could be obtained from merchandise suppliers. They may
they have actually subscribed to and the amount paid on subscriptions. In cases be very useful in matters pertaining to incidence of credit, amount owing, amount
where capital is divided into par value shares, at least 20% of the capital stock should past due, if any, terms and payment performance of the subject of inquiry.
be subscribed. Where the entire capital stock is divided into no-par value shares the
20% requirement shall be computed on the basis of number of shares. c. Other banking institutions. The investigator should focus his inquiries on such
matters as the following:
As to corporations granted franchises for operations of public utilities,
mining and agricultural corporations and other corporations organized for the • Nature of the credit accommodation granted.
• Whether borrowings are on secured or on clean basis. 3. Reviews, edits and makes necessary corrections on the Credit Investigation
Report/Appraisal Report submitted by senior credit investigators/appraisers.
• If secured, whether the security consists of real estate mortgage, shares of stock, 4. Answers credit inquiries from banks, trade firms, bank clients and other
warehouse receipts, chattels, assigned receivables, discounted notes receivables, financial institutions.
assignment of claims under a government contract or some other forms of security. 5. Implements procedures and ascertains that all matters as well as inquiries
importance are given top priority.
IV. Bank's Experience with the Subject 6. Undertakes to maintain or improve existing relations with other banking
Has there been any previous relationship established in the past? institutions and other sources of credit information.
7. Supervises the preparation of monthly reports on output.
V. Court Cases
8. Performs other related functions from time to time, such as:
From the Credit Management Association of the Philippines data on court cases could
a. Trains the new associates of the Section and counsels and guides
be gathered information about the subject's involvement in, not only collection and
them in the performance of their jobs.
oath civil cases, but also criminal cases, as well, if any.
b. Prepares a list of assignments for each analyst. This includes
It is important as well as necessary do point out the fact that when a close
gathering of all data required.
study is being made, if it is essential to check with trade competitors on the subject
c. Recommends to the department head, acquisition of financial
(if it is a business concern). In such "competitive checking", the following information
books, journals, magazines, and periodicals relevant to the
must be sought:
improvement of analysis preparation.
a. The importance of the subject in its particular line of business, the general
reputation, the ability of the management and the quality of the products B. Senior Credit Analyst
and/ or services being offered. 1. Assumes responsibility of the supervisor in his/her absence.
b. The general outlook as to the conditions in the subjects line of business and 2. Concentrates on evaluation of Cash flow Projections based on the projected
whether the operating methods used are considered sound. Income Statement and Balance Sheet and Feasibility Studies of various
c. Whether the subject resorts to unfair method of competition. companies.
d. Names of either, concerns to whom the subject may be known. 3. Conducts an intensive research on the business prospects of industries for a
more effective financial and credit evaluation of Cash Flow Projections and
THE CREDIT WORK
feasibility study reports, submitted to the bank.
The efficient performance of the credit work revolves around the presence
4. Works continuously on the revision of present and future credit rating sheets
and cooperation of a staff of trained, experienced and capable personnel whose task
of credit evaluation reports to cope up with the changing economic/financial
and responsibilities are delineated by the kind of positions they hold in the
situations.
department, such as credit supervisor, credit analysis, credit appraiser, and credit
5. Assists supervisor in discharging his/her duty in time of heavy work load.
investigator. The job description of each is presented in summary form in the
following paragraphs. C. Junior Credit Analyst
1. Assist senior credit analyst.
A. Supervisor
2. Studies financial statements and other documents submitted by the client
1. Handles the overall supervision of his section or department.
and prepare the following reports:
2. Receives request for Credit Investigation Report/Appraisal Report and
a. Credit Analysis and Rating. An evaluation of the financial status of
assigns them to senior credit investigators/appraisers for completion and
the client/company, industry standing, availability of collaterals for
submission on a certain date.
evaluating credit worthiness of the client and/or to pinpoint other 6. Gathers information concerning other banks’ credir procedures.
bank services which can be offered. 7. Performs such other functions as may be assigned from time to time
b. Financial Analysis. An analysis of the post-operating rating
performance of the client and may include a projection of future G. Credit Investigator
performance. 1. Conducts checking and evaluation of applicants for credit accommodation
c. Cash Flow Evaluation. An analysis and projection of cash generation as well as of existing clients.
capacity and future cash requirement of the client. 2. Interviews co-makers and employers of applicants/clients to verify data
d. Project Evaluation. A complete study of technical, financial, gathered.
marketing, and management aspects of a clients project proposal, 3. Undertakers bank, trade, government and court checking regarding credit
including effects of the project on the economy as a whole. dealings of the applicant/s.
4. Prepares Credit Investigation Report, memos, letters, and other
D. Senior Appraiser correspondence.
1. Receives and assigns request for Appraisal Report to appraiser(s). 5. Assists collection group in locating the whereabouts of clients with past-due
2. Edits Appraisal Reports prepared by appraiser(s): obligations and real estate properties registered in their names.
3. Assists the appraiser(s) in carrying out their functions. 6. Conducts special investigations, surveys as per requests of other department
4. Conducts inquiries/surveys on the current market value of real and other heads.
properties acceptable to the bank as collateral. 7. Performs other functions as may be assigned to him from time to time.
5. Performs such other functions as may be found necessary from time to time.
Necessity for Close Supervision
E. Appraiser The necessity for a considerable amount of supervision on the part of the
1. Conducts ocular inspection of properties offered as collaterals. credit manager over his staff is quite apparent. Credit men operate during much of
2. Sketches the vicinity and location of the property under appraisal. the working time away from the home office removed from definite and direct
3. Verifies the authenticity of original/transfer certificates of titles with the executive control. However, one method which could make the credit men do their
Register of Deeds. job, as expected of them, is to give them a "deadline" for the case they have under
4. Summarizes in a report form findings on the ocular inspection made on the investigation and study.
properties offered as collateral. Psychologists suggest three important appeals for use in attacking the
5. Entertains inquiries/checking of appraisers of other banks. problem of supervision, such as:
6. Conducts inquiries/surveys on the prevailing market values of real and other a. Pride in accomplishment.
properties acceptable to the bank as collaterals. b. Monetary reward for a difficult job done, like collection of a bill that is about
7. Performs other functions that may be assigned from time to time. to be written off, and
c. Commendation and praises. This may be done through letters of
F. Senior Credit Investigator commendation is not through the awarding of plaque or certificate of merit.
1. Receives and assigns request for CIR to credit investigator and sets date of
completion. Bank Appraisal Report
2. Initially reviews and edits CIR prepared by credit investigator. Generally speaking a bank appraisal report contains, among others, the following
3. Entertains credit inquiries from other banks and commercial houses. information:
4. Occasionally assists credit investigators in carrying out their functions.
5. Assist in the development of efficient and comprehensive credit files. A. Subject of Appraisal
1. Name of registered owner CREDIT POLICY
2. Location of the property A policy has been described as a "decision in advance". Owing to the fact
that the entire range of loan function of a commercial bank is basically interwoven
B. Land Identity with the decision can but result in the elimination of flexibility and could work against
1. TCT number the interests of the bank. A sound credit policy with sufficient degree of flexibility
2. Technical description could help contribute to the successful operation of commercial banks insofar as loan
3. Lot number functions are concerned.
4. Block number
5. Land area How Bank Loan Policy is Formulated
Any loan policy that may be formulated by a bank reflects but one phase of
C. Description of Land the over-all policy program of the institution. Such a policy must obtain the stamp of
1. Shape imprimatur of the board of directors.
2. Frontage As in generally observed, as a common practice among banking institutions,
the actual preparation of policy statements is usually carried out by the president or
D. Neighborhood Data
senior loan and credit officer, depending in large measure upon the size of the bank
1. Commercial
and the staff available.
2. Semi-commercial
A statement of loan policy, among others, includes reference to types of
3. Residential
loans and the basis upon which loan applications may be considered. Such, however,
4. Industrial
are circumscribed by the provisions of the General Banking Act which governs the
5. Raw land
operations of commercial banks.
6. Others
Also, the kinds of securities that are considered acceptable by the credit-
granting institution are also the subject of loan policy. And, so with amounts involved.
E. Public Utilities
In fact, when a certain amount involved in a loan application does not exceed a certain
1. Electricity, water, telephone, gas, etc.
ceiling imposed by the board of directors, it is subject to the approval of the loan
2. Kind of transportation facilities available
committee. Beyond such ceiling, approval is lodged as the exclusive prerogative of the
F. Improvements board.
1. Full description of improvements Briefly noted, in the formulation of a loan policy, the officers are guided by
two primordial considerations: First, the protection of the depositors' funds. Second,
G. Valuation the production of a fair return for its lending and investment activities. The activities
1. Market and appraisal values of land of the credit department contribute a major portion of a bank's income. In fact, they
2. Net value of improvements represent one of the major areas of top management concern and attention.
3. Total appraised value
4. Recommended loan value Setting a Standard for Control Purposes
The loan policy should be stated in clear and unmistakable terms so that its
H. Encumbrances implementation by the officers of the bank charged with such function will be easy.
1. Names of mortgages and amount Moreover, such bank charged with such function will be easy. Moreover, such loan
2. others that might be annotated in the Original or Transfer Certificate of Title policy should provide specific guidelines for particular types of categories of bank
credits, such as the following:
1. Agricultural credits Experienced credit managers also keep a card record on which are noted the
2. Commercial loans different kinds of information. Two distinct advantages are obtained from this
3. Industrial loans method. One, a card record could be examined quickly without taking the time to go
4. Real estate loans through the papers in the folder. Second, in the event that some records are found
5. Consumer or personal loans missing from the folder for whatever reason or reasons, the company will not be left
6. Term loans in the dark, since it has another means which could help serve its purpose.
It is important that credit files be kept up to date. In some banks, the
Dissemination of Loan Policy responsibility for constant revision of such file as needed by circumstances falls upon
The importance of effective communication to the success of any the credit department. Others place it under the charge of the loaning officer.
undertaking has been stressed time and again. Its validity is not in any way diminished Regardless of where the responsibility falls, it is good policy to revise such
regardless of whether the organization is small or considerably huge. Without it, the files not more than once a year unless unusual circumstances prevail. Since credit files
organization would be engulfed in an ocean gap that would act as a monkey wrench tend to get big and bulky, it is necessary that those with inactive status be transferred
that will ruin the entire machinery of the business organization. to other folders.
In the particular case of commercial banks, its policies should be A major problem common among credit-granting institutions pertains to
disseminated thoroughly and well understood by all who are concerned with their keeping track of credit folders when they are removed from the credit file - especially
implementation. Since a loan policy is but one facet of the over-all policy of the bank, so when time is of the essence and there is immediate need for a particular credit
it follows that an internal information drive should be launched from time to time, it's folder.
the occasion demands, with the objective of inculcating upon all those concerned the A very practical method, if not to say the best method, to solve such problem
need, as well as the importance, of giving meaning the substance to such policy and thus serve the interest of that company is by inserting a board the same size as
through its effective implementation. the credit folder in its place with the following information: name of the folder, date
To ascertain the effectiveness of such a policy, it is essential that a review of it was removed from the file, and the person who has the folder.
is effects upon the organization be made as well as its impact upon the bank’s Maintenance of credit files with utmost confidentiality should be the
customers in the light of existing business conditions. Only then can it be determined overriding concern of the officials charged with this responsibility. Because of the
whether the policy is sound and judiciously necessary or not. confidential nature of the information contained in the credit files, folders can only
be withdrawn upon prior authority granted by the responsible official.
THE CREDIT FILE Credit files give historical account of transactions and are generally-observed
So important is the credit file to any firm extending credit that it behooves subdivided into a number of sections. For instance, the first section is used for
upon it to adopt a system of gathering and putting every information about customers statements. As may thus be logical to expect, the latest financial statement of the
and applicants into a folder which is filed in proper order. Hence, the term credit file. company is found with the bank's comparative statement form. The second section
As credit information is received by the credit man, he goes over it carefully contains a compilation of reports on interviews conducted by the loaning officer of
to make sure it is as complete as possible. Then he puts it into the credit folder (a the bank and his staff. Correspondence and other related matters with banks and
large envelope) bearing the customer's name and address. Necessarily, one folder is business firms are contained in the third section. The fourth section contains an up to
assigned to each customer or applicant for credit. date file record of borrowers as well as prospective ones. In the case of the former,
In this manner, through the course of time, there is accumulated eventually also their latest balance is included. The fifth section contains reports from credit
a complete credit history of each customer, to which immediate reference may be agencies whose services and assistance have been sought by the bank.
made at any time when the need arises. Arranging the folders in alphabetical order
enjoys the advantage of providing easy location. CREDIT POLICIES OF COMMERCIAL HOUSES
To say that a credit department is essential in every organization engaged in an order of goods is placed (or a loan is sought). In the particular case of a loan, many
the grant of credit is to elaborate on the obvious. On the part of small concerns, a important considerations exert profound bearing on the amount that may be granted
credit department may exist merely as a section. Or it may seem not to exist at all. At by the creditor company.
any rate, even in the absence of any, credit functions are discharged by a responsible Doubtlessly as conditions are constantly changing, it would be unwise for
official in the organization. In fact, in the particular case of sari-sari store which sells any company selling goods on credit to establish too definite limits as to the amount
goods on credit, owing to its size and the close contact between the owner and his of credit which will ordinarily be extended to a customer. The capacity to make money
customers, the existence of a credit department appears superfluous. However, the and promptness in paying one's obligations will, by and large, be significant factors in
owner himself performs the credit investigation and evaluation of his customers. deciding the matter. Obviously, the customer who can sell the goods which are
Credit policies may vary from one business enterprise to another. One shipped to him, and can promptly make payment therefore, is a very safe credit
relates to the type of customers who are to be granted credit. One firm may be At this point, it should be pointed out that the problem of mercantile credit
primarily interested in increasing the volume of sales. It therefore grants credit to all is somewhat different from that of bank credit. This is so, since under mercantile
applicants and runs the risk of some losses. Others take extraordinary precautions in credit, each transaction may be self-liquidating:
granting credit that could reduce their sales volume. On the other hand, loans obtained from bank are liquidated out of a longer
It could be stated categorically that there is no simple yardstick or criterion composite or series of individual transactions. Thus, bank loans generally cover a
that could be used to guide the business enterprises in the formulation of their longer period of time than those of mercantile credit.
respective credit policies. Be that as it may, certain fundamental principles could
prove helpful when taken into account and applied accordingly. Their observance Purpose and Advantages of Credit Limits
operates as an instrument of control. As aptly pointed out by Theodore N. Beckman and Ronald S. Foster in
"Credit and Collections", although limits are sometimes used as absolute maxims
Scope of Credit Policy credit, nevertheless their general use is in the nature of danger signals, just like the
By credit terms, is meant the terms or conditions under which the credit is warnings posted at approaches to railroad crossings.
granted. It includes the time, when payments must be made and the discounts, if any, By and large, the principal purpose of credit limits is to serve as guides to
that will be allowed for prompt payment, in other words, credit terms pertain to the credit management and control. In fact, through its use, before the determination of
period when credit obligations will remain subsisting. credit limits, there is a need for careful investigation and comprehensive analysis of
By credit period is meant the length of time within which the customer is the elements composing a given risk. In a nutshell, then, this is conducive to improved
expected to remit in past or in full. If this period expires before such payment has credit granting.
been made, the account becomes delinquent. From the foregoing, it appears quite evident that credit limits operate as an
If a long term of payment is allowed, a greater number of prospects can be overall device for the control of credit extensions. More specifically, credit limits aid
appealed to, but more capital will be required and tied up for quite sometimes. On in reducing the cost, of credit management and in enhancing its efficiency. Limits also
the other hand, if a short term of credit is made, the number of customers is reduced, work to the advantage of debtors. It serves as a check against reckless buying spree
but less capital is needed. which if unchecked could ruin the lives of debtors and as such suffer the disgrace of
Some credit-granting companies impose a limit with respect to the amount being labelled as poor debtors.
or value that a customer can obtain from the firm. This is known as credit limit. In
other words, a seller places upon a customer's credit standing an indicated limit Principles of Controlled Credit
insofar as it relates to his own firm. Expressed in another way, it indicates the seller's The following fundamental credit principles could serve as the cornerstone of a
judgment of the amount of debt that a customer can incur and pay his firm. controlled credit policy. They are:
As a sound practice, the credit limit of every customer is recorded in the
ledger card. This eliminates the necessity of reviewing the customer's file each time
1. Only after a thorough investigation of the credit worthiness of the customer Three major considerations immediately come into the picture all of which
seeking credit may credit be granted. merit attention. The first relates to the size of the order. Not infrequently, a number
2. Each new customer should be made acquainted with the terms and of business firms may be willing to take certain risk, that is readily allow a small first
conditions as promulgated and implemented by the business firm with order without a thorough and complete credit checking than they will in the case of
respect to terms of payment; discounts, if any; credit period; and credit limit. large order. However, small losses may be due to non-payment of obligations by
3. It is necessary that the first reminder be sent immediately, i.e., the next day debtors when accumulated together could turn out to be a staggering sum. It must
after bills become past due. exercise caution and providence.
4. Continued use of the credit privilege should be suspended in respect to The second refers to the identity of the applicant for credit and his
slowly have paid their existing indebtedness. references. The business firm should be sure of the reputation and integrity of the
5. Decisions and actions should be characterized by firmness but short of being applicant as well as the references which accompany the order. The seller must have
rude and arrogant. some strong and intelligent basis for granting the credit. Perhaps, a sound basis is -
6. When it becomes absolutely necessary, the services of collection agencies the experiences of other firms in their relationship with the new customer.
must be sought or legal services enlisted as the case may be. If a prospective customer is unable or does not provide the necessary trade
references requested of him, such a circumstance could be valid reason to deny the
The Problem of Credit Extension grant of credit which must be clearly understood as a privilege conferred and never a
Few merchants ever escape the problem involving the extension of credit to right.
customers. As previously pointed out, some use credit to increase profitable sales. The third is the customer's rating appears in the register of some mercantile
Others, however, incur losses due to unwise credit extensions. incur losses due to agencies. This is not always possible especially so when the customer is new in the
unwise credit extensions. Thus, due caution and extreme care should be exercised in business and therefore has not yet established a name or reputation for himself.
granting extension of the credit period to customers. The longer the credit period is, If the applicant is an individual, the credit manager can look into the stability
the greater is the incidence of delinquencies. The credit extension problem is by far of employment of the applicant and the length of time he has been residing in his
one of the most difficult phases that confront many a businessman. present residence. Frequent change of residence could be a cue as to the true
character of the prospective debtor. When coupled with other factors the request for
GRANTING CREDIT purchase on credit may be turned down.
Aptly observed, granting credit to the individual is one thing and to a
business firm is entirely a different matter. Since, like most anything, credit could Wholesale and Retail Credit
either be misused or abused, it behooves upon everyone who extends credit to Essentially, a big difference lies between wholesale and retail credit.
exercise proper care and caution and thereby be able to prevent their ill effects not Wholesale customers usually buy for resale to others while retail customers buy for
only to the parties concerned but to the nation's economy as a whole. their own consumption.
Careless and unjustified granting of credit merely serves to fan the strong Wholesale customers are able to realize income from the resale another
desire to buy goods in amounts one does not need nor could well afford to pay. In purchases which will serve as major source in the settlement of their obligations.
fact, while delinquent debtors are largely to blame for their wrong doings, however Retail customers, on the other hand, must pay for their purchases out of their income
the creditors are not entirely without fault. At times, they are the culprits for making which generally consists only of salaries or wages. Inasmuch as retail customers buy
credit both easy and quite cheap. for their own consumption and not for resale, it follows therefore that the credit
The procedure by which a credit manager handles an order from an old manager should exercise effort and caution to protect his store from being imposed
customer of the firm appears quite clear. However, it may be asked: What is his upon by unscrupulous customers.
procedure with respect to a new customer whose first order involves purchases on
credit
The Principal Objectives of Credit Management take corrective action before they become critical; and conserve time and
As pointed out in earlier discussions, credit is not only very important but effort on the part of all concerned.
moreover a scarce resource. This fact underscores the need for this judicious and wise
A primary problem of establishing effective controls in the credit department is to
use. Hence, credit management becomes very compelling indeed. Aptly said, credit
determine what is significant. Hence, there is the need for periodic appraisal. This is
management is not unlike the management of any major business function which
particularly so since the economic climate in which a business operates is fluid and
seeks the attainment of its laudable objectives, such as:
complex. It is almost in a state of change or subject to change.
a. Maximizing sales. For a firm not only to continue its operations but
moreover have a strong toothold in the business, it must be able to maximize
c. Controlling costs of credit and collection. Every company incurs expenses
its sales. More and more sales assure the company with increasing volume
in the extension of credit and in the collection of accounts receivables. These
of business and the continuous flow of income and consequent receipt of
expenses include (1) bad debt losses; (2) wages and salaries of employees
profits.
charged with credit and collection functions; (3) cost of funds tied up in
When a business firm sells on credit, the important role of credit management
receivables; (4) cost of fees and dues for credit information; (5) charges
becomes altogether very apparent. The level of management required for the
incurred for outside assistance in making collections; (6) rent or space
administration of credit in any business firm is determined in no small degree by the
occupied by credit and collection personnel. And, of course, depreciation of
concept of the function prevailing there. In some instances, credit is viewed narrowly
credit and collection equipment and fixtures.
as a simple function of approving credit transactions and making the corresponding
Control of credit and collection expenses does not necessarily, however, mean
collections. Relatively little real management activity may be involved there. But as
minimizing expenses. Rather, it refers to cost per unit, that is, decreased cost per unit
the concept broadens, the credit phase of the business embraces sales and finance
of work, which results from improved planning, direction and supervision.
policy and other top management strategy and, consequently, becomes a
The collection man's job is to keep his ear close enough to the ground to detect
management responsibility of a much higher order and of substantial magnitude.
every indication of lapses from satisfactory standards and to act accordingly.
There are a number of expenses that are unavoidable in credit and collection
b. Controlling the amount of receivables. The basis of effective control is a plan
work. One pertains to the cost of traveling. Some credit men however do not do
for control based upon some realistic set of standards. As pointed out in"
enough traveling for one reason or another. Where such is the case, they deny
Credit Management Handbook", a publication of the National Association of
themselves of opportunities of gathering useful information that could guide
Credit Men (USA), the best statement of the purpose of control is the simple
themselves and their company in respect to their credit work. Credit men who spend
definition: "To assure performance in accordance with plans." The price of
considerable time in the field are able to establish in most instances contacts with
performance is everlasting follow-through. One of the skills of leadership is
prospective clients that could prove beneficial.
the art of getting desirable responses and results for individuals and groups
One other expenses that is unavoidable in credit and collection work pertains to
in conformity with the established goals and objectives. Hence, a necessary
legal fees. Legal services are needed principally in connection with collections and
qualification of a credit manager is the ability to review and appraise the
protection of accounts receivable.
operations of his department and the performance of his staff in terms of
desired results. Also, to maintain conditions which encourage his staff to
Importance of Credit Limits
produce results to the best of their abilities. Toward the achievement of
It cannot be stressed too strongly, that one pressing problem which taxes the minds
these ends, it is necessary to develop, interpret and maintain effective
of credit managers is not only the decision when to extend credit but a
controls and standards which will assist all concerned to: (1) project desired
complementary problem of how much credit must be extended. Inasmuch the very
results more accurately, (2) identify and forecast major trends that effect
nature of credit gives rise to corresponding risk, it follows that utmost care and
significant credit activities; (3) determine the need for changes in policies
prudence be exercised in order to determine the proper credit limits that must be
and/or practices; (4) detect credit problems, insofar as possible, in time to
for the benefit of economic society as well.
imposed by prospective creditors as a tool of protection not only on his part but also B. Enforcement
Imposing credit limits could be a service to buyers on credit since it could 1. Granting credit is but one phase of the credit function, collection is another.
prevent them from falling hopelessly into huge debts that they may not be able to Collection of accounts should start from the moment they become due. There should
pay regardless of the means they employ to weed themselves out of such a precarious be no room for vacillation insofar as collection is concerned.
predicament. In other words, the creditors may be doing them a favor which at the 2. The task and responsibility of every collection department is to get the money due
moment they do not realize. As one businessmen sadly remarked, it is oftentimes the company. If the money can be collected without offending customer, doubtless,
difficulties if not ruin the liberality with which companies grant credit that pushed this should be done.
them into economic. 3. Collection records must be kept and me maintained and should indicate when
In a number of cases, the liberal treatment accorded them by grantors credit notices were sent; dates when calls were made by collectors; payments made;
have worked against their interest because of its undue influence on over expansion balances due; and action taken, if any.
of business. Credit limits work as bars to over expansion of business. Hence, their
importance and necessity. C. Evaluation
1. Sound credit management principles dictate that results must be evaluated against
Types of Credit Limit company policies and procedures.
In studying credit management, two types of credit limits may be noted: 2. If a situation should arise in the future which preclude good-paying customers to
quantitative credit limit and temporal credit limits. Both have their importance in discharge their obligations on time, policies and procedures may be modified without
granting credit. losing sight of company goals and objectives.
By quantitative credit limits is meant the maximum amount of credit which 3. Records must be periodically reviewed and kept up to date.
may be permitted to remain outstanding on account. The amount is determined by a
proper analysis of the C's of credit which is not be exceeded. CREDIT FRAUDS
On the other hand, instead of imposing a maximum ceiling on the amount If only all individuals are honest, then no credit manager would develop
of credit which a debtor may be able to obtain and use, temporal credit limits impose wrinkles or grow gray hairs prematurely. But that is perhaps wishful thinking While it
retain requirements which is a borrower or prospective debtor must comply before is true that most credit manager's relations are those with business firms and
he could be granted credit. This temporal credit which does not indicate the individuals who operate above board, nevertheless, there are a few who do not.
maximum amount that an individual or business firm can obtain from the creditor- These dishonest firms and individuals are known by various names and
granting company as long as the debtor is able to fully comply with conditions set." employ various tricks. Some of them become successful in their "line of trade" while
others fall by the wayside and become apprehended even in their first try. Some of
SOUND CREDIT MANAGEMENT them appear decent enough. Some of them in fact are married to men who are in the
Sound credit management principles revolve around three E's, such as: top rung of the organization to which they belong just as others are wives of
prominent government officials. They appear' in expensive clothes and ride in swanky
A. Estimation automobiles and, as such, create the impression of their respectability as well as
1. All available sources of credit information must be tapped and utilized so that a decency. Others are just plain Miss, and Mrs So and So. The men in the same group
proper estimation of the credit risk can be obtained. are not different. They appear honest and reliable.
2. For individuals who buy for consumption, character and their ability to pay sere as Some of these crooks operate alone because of the belief that it is much
important bases of credit; for business concerns, it is the net worth and condition of difficult to cover the tracks of one man and thus escape apprehension. Others, on the
the business as well as reputation for paying their bills. other hand, operate in a ring - a big time syndicate - who victimize business firms
3. All credit information gathered and received must be kept in strict confidence. involving large sums of money. As to so-called business establishments - they operate
Only those who are authorized must have access to it. through "fly-by-night' schemes. After obtaining the loot (goods sold) on credit), they
disappear into thin air until they make their re-appearance - trying to for crime does
victimize another business firm. And this goes on and on, until the law catches them
not pay.