DESHA MANAGEMENT AND CONSULTANTS

PRIVATE LIMITED

INTRODUCTION:

The fundamental methods and practices of the company have managed the risk
exposure, particularly in credit and market risk. The company’s registered office is
located in the prime approachable Vicinity of Bangalore. The 6000sq office space in
Bangalore is well equipped with the latest office equipment and Infrastructure. The
organizational chart consists of experienced, efficient knowledge, and intangible team
leaders. The organization's philosophy is to provide all clients with the highest
quality personalized service in a record time.

The staff consists of skilled, highly experienced professionals who use exclusive
training material and strategies of Desha, additional to that they own a proprietary
data repository and search processes, plus expert phone inquiry, powerful approach
results in our ability to consistently generate and meet and exceed each ‘clients' needs
and expectations.

Desha Management & Consultants Pvt Ltd has built an enduring relationship with its
clients. It supports its clients to achieve potent and reckonable results with our
delivery capabilities. We understand the business goals of clients and deliver efficient
results to satisfy the requirement of the demanding corporate world

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 COMPANY PROFILE

CIN U74999KA2004PTC033152

Company Name DESHA MANAGEMENT AND

CONSULTANTS PRIVATE LIMITED

Company Status Active

ROC ROC -Bangalore

Registration Number 33152

Company Category Company limited by Shares

Company Sub Category Non-govt company

Class of Company Private

Date of Incorporation 07 January 2004

Age of Company 18 years, 10 months, 11 days

Activity Business activities

Desha Management and Consultants Private Limited is a Nongovernment company,

incorporated on 07 January 2004. It's a private unlisted company and is classified as a
company limited by shares. It is classified as a non-govt company and is registered at
Registrar of Companies, Bangalore. Its authorized share capital is Rs. 2,500,000 and its paid-
up capital is Rs. 100,000. It is involved in Business activities.

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Desha Management and Consultants Private Limited's Annual General Meeting (AGM) was
last held on 30 November 2021 and as per records from the Ministry of Corporate Affairs
(MCA), its balance sheet was last filed on 31st March 2021.

Desha Management and Consultants Private Limited's Corporate Identification Number is

(CIN) U74999KA2004PTC033152 and its registration number is 33152. Its Email address is
rakesh@aditigroup.net and its registered address is No 24/1, Anantheshwara Complex, 5th
Main, Jayamahal Extn Bangalore Bangalore KA 560046 in India.

The longest-serving directors on the board are Thorenuru Devaraj Naidu Rakesh Naidu,
Chandan Singh, and Kanthraj Manjunath appointed on 26 November 2007. They have been
on the board for more than 12 years.
Chandan Singh has the largest number of other directorships with a seat at a total of 4
companies. In total, the company is connected to 5 other companies through its directors.
The Corporate Identification Number (CIN) of Disha Management Services Private Limited
is U74140WB2008PTC126994. The registered office of Disha Management Services Private
Limited is at 1 BRITISH INDIAN STREET 1ST FLOOR, KOLKATA, Kolkata, West
Bengal.

Desha Management & Consultants PVT LTD in Jayamahal Extension,

Bangalore

Desha Management & Consultants PVT LTD in Bangalore is one of the leading businesses in
Home Loans. Also known for Home Loans, Loans, Home Loans (Rs 10 Lakhs to Rs 20
Lakhs), Home Loans (Rs 30 Lakhs To Rs 40 Lakhs), Recovery Agents, Home Loans-SBI,
Home Loans-ICICI, Home Loans-Axis Bank and much more. Find the Address, Contact
Number, Reviews & Ratings, Photos, and Maps of Desha Management & Consultants PVT
LTD, Bangalore.
Buying a house needs huge capital investment. However, the availability of loans has made it
easier for many to buy a house. Thanks to banking or financial institutes, getting a loan is a
lot easier than before. You can apply for a fixed-rate loan, or an adjustable-rate loan usually
set for a limited period.
Many financial institutions in Bangalore offer loans at an attractive interest rate without much
documentation. To buy a house, get a loan from Desha Management & Consultants PVT
LTD in Jayamahal Extension Bangalore.

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Location and Overview:

Desha Management & Consultants PVT LTD in Jayamahal Extension, Bangalore is a top
player in the category of Home Loans in Bangalore. This well-known establishment acts as a
one-stop destination servicing customers both locally and from other parts of Bangalore.
Over the course of its journey, this business has established a firm foothold in its industry.
The belief that customer satisfaction is as important as their products and services, has helped
this establishment garner a vast base of customers, which continues to grow by the day. This
business employs individuals that are dedicated to their respective roles and put in a lot of
effort to achieve the common vision and larger goals of the company. Shortly, this business
aims to expand its line of products and services and cater to a larger client base. In Bangalore,
this establishment occupies a prominent location in Jayamahal Extension. It is an effortless
task in commuting to this establishment as there are various modes of transport readily
available. It is at 5th Main, Above Druvadesh Honda Service Center, which makes it easy for
first-time visitors in locating this establishment. It is known to provide top service in the
following categories: Home Loans, Loans, Home Loans (Rs 10 Lakhs To Rs 20 Lakhs),
Home Loans (Rs 30 Lakhs To Rs 40 Lakhs), Recovery Agents, Home Loans-SBI, Home
Loans-ICICI, Home Loans-Axis Bank.

Our Foundation

A person who is recognized as "righteous among the nations" for having taken risks to help
Jews during the holocaust is awarded a medal in his/her name, a certificate of honor, and the
privilege of having the name added to those on the wall of honor in the garden of the
righteous at yad Vashem in Jerusalem. (The last is in place of a tree planting, which was
discontinued for lack of space.) The awards are distributed to the rescuers or their next-of-kin
during ceremonies in Israel or their countries of residence through the offices of Israel's
diplomatic representatives.

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Customer Satisfaction

The organizational chart consists of experienced, efficient knowledge, and intangible team
leaders. Our organization's philosophy is to provide all our clients with the highest quality
personalized service in a record time.
Our staff consists of skilled, highly experienced professionals who use exclusive training
material and strategies of Desha, In addition to that our own proprietary data repository and
search processes, plus expert phone inquiry, and powerful approach results in our ability to
consistently generate and meet and exceed each client’s needs and expectations.

About Us

Desha management & consultants private limited was founded and formed by Rakesh Naidu t
d in the year 2002. The company constitute of three directors.
The fundamental methods and practices of the company have managed the risk exposure,
particularly in credit and market risk. The company’s registered office is located in the prime
approachable vicinity of Bangalore. The 6000sq office space in Bangalore is well equipped
with the latest office equipment and infrastructure. The organizational chart consists of
experienced, efficient knowledge, and intangible team leaders. Our organization's philosophy
is to provide all our clients with the highest quality personalized service in a record time.
Desha offers cost-effective services, committable deliveries, efficient results, auditable
processes, and a contingency method of functioning, and is accessible 24/7. Desha has set the
meaning of existence by being the leader in field risk management consultants in Karnataka.

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 PREVIOUS DIRECTORS OF DESHA MANAGEMENT AND
CONSULTANCY PRIVATE LIMITED

 Thorenuru Rakesh Naidu Devaraj Naidu. (Director).

Thorenuru Rakesh Naidu Devaraj Naidu, director of “Desha Management and Consultants
Private Limited, is registered with the ministry of corporate Affairs (MCA), bearing DIN
(Director identification number) 01448930. He is an Indian staying in Bangalore, Karnataka,
India.

Thorenuru Rakesh Naidu Devaraj Naidu is currently associated with two companies and is a
director with Desha Credit and Risk Consultants private limited. As a managing director with
Desha Management and Consultants private limited. The total paid-up capital of all
companies. Where Thorenuru Rakesh Naidu holds active positions is ₹ 220,000.00.

 CHANDAN SINGH. (Director)

Chandan Singh is registered with the Ministry of Corporate Affairs as a Director in Indian
Companies. The DIN (Director Identification Number) of Chandan Sing is 01448956.
Currently, he/she serves as a director in 3 Companies (Zenvictory quality seafood LLP, BLU
earth laboratories Private Ltd, Convert management Private Ltd, and Desha Management and
Consultant Private Ltd.) in India. The companies he/she is associated with are from various
industries such as Retail trade, except for motor vehicles and motorcycles, repair of personal
& household goods, Business Services, etc.

 SHANTHA DEVARAJU NAIDU THORENUR (Managing Director)

Shantha Devaraju Naidu Thorenur is registered as a director with the ministry of corporate
affairs having DIN 07708464 and is currently associated with 0 companies. As per our
record, Shantha Devaraju Naidu Thorenur holds directorship in 1 active company; therefore,
0 are inactive in the status. Possessing a vast experience over several years.

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 CURRENT DIRECTORS OF DISHA MANAGEMENT AND
CONSULTANCY.

 DINESH THAKUR

Dinesh Thakur is registered with the Ministry of Corporate Affairs as a Director in Indian
Companies. The DIN (Director Identification Number) of Dinesh Thakur is 07093450.

Currently, he/she serves as a director in 11 Companies in India. The companies he/she is

associated with are from various industries such as Manufacturing (Chemicals and chemical
products), Business Services, Trading, etc.

 RITA DUTTA
Rita Dutta is registered with the Ministry of Corporate Affairs as a Director in Indian
Companies. The DIN (Director Identification Number) of Rita Dutta is 07982459.
Currently, he/she serves as a director in 5 Companies in India. The companies he/she is
associated with are from various industries such as Trading, Business Services,
Construction, etc.

 ROOPA RAKESH

Roopa Rakesh previously a director with Desha Management And Consultants Private
Limited is registered with the Ministry of Corporate Affairs (MCA), bearing DIN
02593615. She is an Indian staying in Bangalore, Karnataka, India.

Roopa Rakesh was previously associated with 1 company, Desha Management, and
Consultants Private Limited.

 Kantharaj M (Director-banking operations)

 Sony Joseph N.

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VASANTH VASUDEVAN
MANAGER

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Vasanth Vasudevan is the Manager of the company. He has worked with companies like

Uniliver, Titan, CitiFinancial, and Vodafone. He is an Engineering Graduate with Post

Graduation in Management. His passion and ambition in life lead him to manage this firm

and make it reach the current level with footprints. He is an expert at managing business

operations and building strong relationships with internal and external stakeholders. With

Desha, he visions to bring evolution in the outsourcing industry, mainly in terms of the finest

performance. He firmly believes that leadership is about taking responsibility for your people

and the company to raise their vision to high standards, to their performance to excellence,

and to lead the team to grow immensely.

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 VISION, VALUES & MISSION

OUR VISION

To provide advanced, innovative & consistently superior services to our clients through value
creation at each level

VALUES

 Integrity beyond doubt

 Speed ahead of time
 Excellence at par
 Commitment to the Customer
 Care for our People
 Value addition

Our Mission

 To provide you with unmatchable business services to help you lead the industry.
 Generate economic value through superior growth and profitability.
 Create a rewarding workplace for employees with values of trust, mutual respect for
diversity, and appreciation for initiatives
 Value and recognize the role we play in our community to make it advanced.

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 PRODUCTS AND SERVICES
Desha Management & Consultants PVT LTD in Jayamahal Extension has a wide range of
products and/or services to cater to the varied requirements of its customers. The staff at this
establishment are courteous and prompt in providing any assistance. They readily answer any
queries or questions that you may have. Pay for the product or service easily by using any
available payment mode, such as Cash. This establishment is functional from 09:30 - 18:30.

A. Banking Services.

The range of services includes Banking & Financial Services, Credit Appraisal &
Risk Assessment, Employee or Vendor Profiling., Application Processing. and
Document Validation.

A. Banking & Financial Services

 D e s h a i s a w e

financial institutions, in pan India. They have over a decade of expertise in

analyzing, identifying, and preventing financial fraud.
 Desha believes, not all banks & financial institutions are the same in their thought
process, hence they tailor-make the process to suit your requirements. Desha has
realized the importance of tracking and control mechanisms to ensure the smooth
flow of the process delivery at every level, hence we have formulated tools to
counter cob problems.

 Desha has a very well-trained team who will be able to deliver the prerequisites
with quality and tat. Their prime importance is improving quality at every stage
with the expertise and guidance of our esteemed clients.

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  Desha has adopted the best practices and specialized tools to mitigate financial
fraud. The fundamental methods of Desha suit our current market and manage to
balance the anticipated risk. We have experienced various sources of financial risk
and have structured the controls and plans to stop the consequences of such threats.

B. Credit Appraisal & Risk Assessment

Credit appraisal is assessing a particular loan application or proposal thoroughly to gauge the
loan applicant's repayment ability. A lender conducts a credit appraisal chiefly to make
certain that the bank gets back the money that it lends to its customers.

Risk assessment is the identification of hazards that could negatively impact an organization's
ability to conduct business. These assessments help identify these inherent business risks and
provide measures, processes, and controls to reduce the impact of these risks on business
operations.

Desha assists the credit & risk management team to analyze/identify and prevent financial
fraud using simple and effective tools & methods to mitigate fraud.
On an ongoing basis, we update and evolve ourselves to face new challenges in an ever-
changing market.

C. Employee or Vendor Profiling.

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People risk is one of the major internal risks any organization is exposed to. By
understanding its nature and damage potential and adopting background screening programs,
organizations can insulate themselves from such risk.
The specialists of Desha management will contact the employer to verify the information
provided to them by the applicant. The report will contain dates of employment, last position,
and responsibilities handled along with eligibility to be hired.

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C. Application Processing.

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 Application processing means the use of transaction data for bringing out a particular
status. The application could be designed to change the number of different files holding
a variety of information. The application can be designed for status updation and the s
status triggered in the related field of the application. For example, if the number of
work orders is on `his' for no material to process. The scope of application processing
can be made diverse by incorporating different transactions from the same application
area or associated areas.

The advent of communication technology and its embedded use in application

processing extended its scope beyond the boundaries of the organization. The
application can be designed for processing the results, updation of the business status,
triggering predefined actions, and also communicating with the affected agencies
located outside the organization.

Desha management assists banks & nbfc to meet their ever-growing needs in application
processing by adopting simple and cost-effective solutions. We understand the
requirements are different for every organization, hence we tailor-make solutions to suit
them.

D. Document Validation

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Validation is the documented process of demonstrating that a system or process meets a
defined set of requirements. There are a common set of validation documents used to provide
this evidence. A validation project usually follows this process: Validation Planning – The
decision is made to validate the system.

Any authentication of a prospective applicant for any sort of credit is followed by him
submitting valid documents to prove his eligibility and it is of utmost importance to carefully
evaluate the document and validate it with the right authorities to ensure no infiltration into
the credit approval process. Desha is second to none in doing so, as we have over a decade of
expertise in identifying fake documents. We will provide unparallel support by filtering any
such documents.

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A. Telecom services

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 Desha has innovative and well-trained in-house expertise with more than a
decade of experience in the telecom industry, people who manage/support the
requirement of telecom service providers with new technologies and solutions
that reduce costs and risks increasing the profitability of the organization. And
they have been associated with a couple of top telecom service providers.
Desha provides our clients with quality service which would increase customer
satisfaction and leads to a more profitable business.
Desha supports the services like BPO operation (both inbound and outbound),
customer relations, bad debt collection/recovery, retention activity (voluntary
and in voluntary and retention help desk), life cycle management, new
acquisition (sales), upselling (vas, data), overdue collections/recovery, payroll
management, provisioning, data management, churn management, and we are
already tied with the top telecom service provider.

Out-Bound Services:

 Bpo operations
 Retentions and collections
 Life cycle management.

Inbound Services

 Customer service
 Retailer & distributor helpdesk
 Retention

B. Hospitality Services

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The hospitality industry is a broad category of fields within the service industry that
includes lodging, restaurants, event planning, theme parks, transportation, cruise line, and
additional fields within the tourism industry. The hospitality industry is a several billion
dollar industry that mostly depends on the availability of leisure time and disposable

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income. A hospitality unit such as a restaurant, hotel, or even an amusement park consists
of multiple groups such as facility maintenance, direct operations (servers, housekeepers,
porters, kitchen workers, bartenders, etc.), management, marketing, and human resources.

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C. Insurance Service

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Insurance is the equitable transfer of the risk of a loss, from one entity to another in
exchange for payment. It is a form of risk management primarily used to hedge against the
risk of a contingent, uncertain loss.
An insurer, or insurance carrier, is a company selling the insurance; the insured, or
policyholder, is the person or entity buying the insurance policy. The amount of money to
be charged for a certain amount of insurance coverage is called the premium. Risk
management, the practice of appraising and controlling risk, has evolved as a discrete field
of study and practice

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 DESHA’S CLIENTELE

All the customers of a business when are considered as a group

A. Citibank:
Citibank, N. A. (N. A. stands for "National Association") is the primary U.S. banking
subsidiary of financial services multinational Citigroup. Citibank was founded in
1812 as the City Bank of New York, and later became the First National City Bank of
New York. The bank has 2,649 branches in 19 countries, including 723 branches in
the United States and India. 1,494 branches in Mexico operated by its
subsidiary Banamex.
The U.S. branches are concentrated in six metropolitan areas: New
York, Chicago, Los Angeles, San Francisco, Washington, D.C., and Miami.

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Citibank was founded in 1902 in Kolkata, and since then it has played a leading role
in establishing important market intermediaries such as depositories, credit bureaus,
and clearing and payment institutions. The bank provides various banking and
financial services such as debit cards, credit cards, deposit accounts, loans,
investments, deposits accounts, Banking, etc.

24
 B. Standard Chartered Bank:

Standard
Chartered
Consumer banking
corporation

Standard Chartered plc is a multinational bank with operations in consumer, corporate and
institutional banking, and treasury services. Despite being headquartered in the United
Kingdom, it does not conduct retail banking in the UK, and around 90% of its profits come
from Asia, Africa, and the Middle East.

Standard Chartered has a primary listing on the London Stock Exchange and is a constituent
of the FTSE 100 Index. It has secondary listings on the Hong Kong Stock Exchange,
the National Stock Exchange of India, and OTC Markets Group Pink. Its largest shareholder
is the Government of Singapore-owned Temasek Holdings.

Standard Chartered Bank has been operating in India for over 160 years making it one of the
oldest foreign banks. The Bank has a network of 100 branches across 42 cities. Key business
segments include Corporate, Commercial, and Institutional Banking as well as Consumer,
Private, and Business Banking.

In addition to a full-service universal bank, the group has a Non-Banking Finance lending
entity to complement the Bank’s presence in specific geographies and segments, a Retail
securities broking business, and is the first foreign Bank to have commenced banking
activities in India’s International Financial Services Centre (in GIFT City, Gujarat).

Globally, we are a leading international banking group, with a presence in 59 of the world’s
most dynamic markets and serving clients in a further 85. Our purpose is to drive commerce
and prosperity through our unique diversity, and our heritage and values are expressed in our
brand promise, here for good.

25
C. ICICI bank:

ICICI Bank Limited is an Indian Private bank. It is headquartered in Mumbai. It offers a

wide range of banking products and financial services for corporate and retail
customers through a variety of delivery channels and specialized subsidiaries in the areas
of investment banking, life, and non-life insurance, venture capital, and asset management.

This development finance institution has a network of 5,275 branches and 15,589 ATMs

across India and has a presence in 17 countries. The bank has subsidiaries in the United
Kingdom and Canada; branches in the United States, Singapore, Bahrain, Hong
Kong, Qatar, Oman, Dubai International Finance Centre, China, and South Africa; as well
as representative offices in United Arab Emirates, Bangladesh, Malaysia, and Indonesia.
The company's UK subsidiary has also established branches in Belgium and Germany.

D. State Bank of India:

State Bank of India (SBI)

is an Indian multinational public sector bank and financial services statutory body
headquartered in Mumbai, Maharashtra. SBI is the 49th largest bank in the world by
total assets and ranked 221st in the Fortune Global 500 list of the world's biggest
corporations of 2020, being the only Indian bank on the list. It is a public sector
bank and the largest bank in India with a 23% market share by assets and a 25% share
of the total loan and deposits market. It is also the fifth largest employer in India with
nearly 250,000 employees. On 14 September 2022, the State Bank of India became
the third lender (after HDFC Bank and ICICI Bank) and the seventh Indian company
to cross the ₹ 5 trillion market capitalization on the Indian stock exchanges for the
first time.

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 E. Kotak Bank:

Kotak Mahindra Bank Limited is an Indian banking and financial services company
headquartered in Mumbai. It offers banking products and financial services for corporate and
retail customers in the areas of personal finance, investment banking, life insurance,
and wealth management. It is India's third-largest private sector bank by capitalization as of
November 2021. As of February 2021, the bank has 1600 branches and 2519 ATMs.

The services provided by Kotak Mahindra Bank:

 Home Loan.
 Savings Account.
 Current Account.
 Credit Cards.
 National Pension Scheme (NPS)
 Business Loan.
 Zero Balance Savings Account.
 Recurring Deposit.

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F. Canara Bank:

28
 Canara Bank is an Indian public sector bank under the control and ownership of the
Ministry of Finance, Government of India. Established in 1906
at Mangalore by Ammembal Subba Rao Pai, the bank also has offices
in London, Dubai, and New York.

The services of Canara Bank:

 Savings Account. Canara Bank offers 8 types of savings accounts to its customers to
serve their needs.
 Home Loan. Offers various home loan schemes for anyone who desires to purchase,
or construct a house.
 Loan against Property.
 Education Loan.
 Fixed Deposit.
 Credit Card.
 Balance Enquiry.
 Net Banking.

G. Tata Capital Limited:

Tata Capital, a subsidiary

of Tata Sons Limited, was established in the year 2007. It is the financial services arm
of the USD 108 billion Tata Group. It is a holding company of Tata Capital Financial
Services Limited (TCFSL), Tata Securities Limited, and Tata Capital Housing Finance
Limited. Tata Capital Limited is a financial and investment service provider in India.
The company is based in Mumbai and has more than 100 branches across the
country. The firm offers consumer loans, wealth management, commercial finance,
and infrastructure finance, among others.

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 H. Aditya Birla.

Aditya Birla Group is an Indian multinational conglomerate, headquartered

in Mumbai. It operates in 100 countries with more than 250,000 employees directly
and indirectly. The group was founded by Seth Shiv Narayan Birla in 1857. The group
has interests in viscose staple fiber, metals, cement (largest in India), viscose filament
yarn, branded apparel, carbon black, chemicals, fertilizers, insulators, financial
services, and telecom.

E. IDBI Bank.

IDBI Bank Limited (IDBI Bank or IDBI) is a development finance institution under the
ownership of the Life Insurance Corporation of India and the Government of India. It
was established in 1964 as the Industrial Development Bank of India, a development
finance institution, which provided financial services to the industrial sector.

30
COMPANY NETWORK - DESHA MANAGEMENT AND
CONSULTANTS PRIVATE LIMITED

31
 REDEFINING CREDIT APPRAISAL

As all commercial bankers know, getting a loan on the books is just one part of the equation.
After the loan is approved, the bank has to retain the borrower until the loan becomes due,
which might not be for several years. During this time, the borrower is likely to transition
through different credit profiles, for example, due to financial management decisions,
industry trends, or the economic environment. Despite sound initial due diligence, things can

go wrong with a loan before it gets repaid.

Credit appraisal is assessing a particular loan application or proposal thoroughly to gauge the
loan applicant's repayment ability. A lender conducts a credit appraisal chiefly to make
certain that the bank gets back the money that it lends to its customers.

Whether one applies individually or as a corporate entity, a lender always conducts a detailed
and systematic credit appraisal process. The credit appraisal process before giving a loan to
entities is comprehensive as it appraises or evaluates management, market, technical, and
financial elements.

No lender approves and sanctions anybody's loan application instantly without an evaluation.
A lender needs to carry out a credit appraisal process to ensure that the borrower can repay
the entire loan amount on time without missing any payment deadlines. This is very crucial
for a bank as this determines the interest income and the capital of the bank. The repayment
behavior of a borrower directly affects the performance of the bank.

Both banks and non-banking financial corporations (NBFCs) utilize credit appraisal
procedures before approving a personal loan application or any other loan application. Each
lender will have its techniques for performing credit appraisal processes. A lender will have
certain norms, rules, and standards to assess the creditworthiness of a particular loan
applicant. If a borrower has high creditworthiness, there is a high probability that his or her
loan application will be accepted by the bank. A credit appraisal is done to avoid the risk of
default on loans.

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A. Assessing credit worthiness of an individual.

Creditworthiness broadly refers to the financial character of a particular individual. When a

person applies for a loan, the lender will check this financial character to get an idea of how
the applicant treats his or her debts.

The lender will check the borrower’s credit history. This will comprise checking his or her
repayment behavior, time taken to pay different equated monthly installments (EMIs), how a
borrower has treated his or her different debt obligations,

To compute the creditworthiness of a borrower, a credit analysis needs to be performed.

Apart from checking the credit history of a borrower, a lender will also evaluate his or her
credit score. A credit score refers to a particular score that is given to a borrower depending
on his or her credit history. This score is provided by credit bureaus who will evaluate one’s
full repayment behavior and give them a score. It will be based on credit reports created by
credit bureaus. Hence, if one is interested in applying for a personal loan, a car loan, or any
other loan, he or she should make sure that their credit score is good. In India, the credit score
of any loan applicant should ideally be 750 and above.

In India, CIBIL is the leading credit bureau that takes care of observing your credit behavior
and preparing a credit report with details of your credit score. You can check your CIBIL
report to get an idea of your credit history.

In case your credit score is high, you can be positive that your loan application will be
approved, provided you meet other eligibility criteria set by your lender. If your credit score
is low, you can take specific measures to increase it. When you incorporate good measures to
enhance your credit score, you widen your scope to get your loan approved by the bank. You
will have to be extremely financially disciplined to increase your credit score.

33
 CREDIT APPRAISAL PROCESS IN DESHA

B. Customer Identification

The first thing is customer identification. Not just collecting copies of ID and address
proof but knowing the customer. You must know, who he is, what he does, where he
lives, how much he earns, what is his reputation in society, and his creditworthiness.
Banks extend loans to only those, who can repay and have the intent to repay both.
Gathering information from prospective customers from different sources. The
existing customers may help you in this or their neighbors, business associates,
competitors, or business community.

C. Business of the borrower

The business of the borrower is very important before going further in the process of
extending credit. Enquire about the nature of business, the industry in which he
operates, the processes of business, the modus operandi of business, etc. We do some
research about the industry, whether the industry has going on, what are margins in
that industry are, are whether there any adverse government directives, is it regulated.
It doesn’t take much time but saves you and the bank. Know the product the borrower
is dealing with. Is the product viable and has a future? For example, is it wise to lend
to the manufacturer of traders of CDs (Compact Disks), knowing that CDs are
disappearing and rarely used? Enquire about the major suppliers and buyers of the
borrower and their reputation in the market.

D. Credit requirements

The assessment depends on the type of facilities the borrorequiresuire. Further, you’ll
have to head to the guidelines after you know, which credit facilities are to be
sanctioned. Requirement analysis is important because you cannot take risk of neither
financing or under financing. Both cases are dangerous and may have adverse
consequences. Overfinancing would lead to stress in an account as borrthe owner has
been provided more funds than required, which he’ll use for non-business purposes.
While a case of underfinancing, the borrower will not be able to execute the project
properly resulting in business failure.
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E. Selecting the appropriate scheme/ credit facility

Banks have different schemes for different types of a borrower depending upon the
nature of activity and volume of activity. These schemes have a set of guidelines for
different parameters such as eligibility calculations, collateral security requirements,
margins, rate of interest, service charges, etc.

For example, there may be a scheme for traders, distributors, car dealers, tour
operators, travel agents, professionals, etc. Select the appropriate scheme, if
applicable to the borrower before going for a conventional fund-based working capital
facility or term loan.

F. Loan application

Must obtain a duly filled loan application in the prescribed format of your bank from
the borrower. Loan application is designed in a way so that crucial information about
the borrower an obtained. Read the whole application along with the annexures and
documents.

KYC (Know your customer)

KYC is a must. You must first identify the customer. Complete the KYC norms before
going further in the loan proposal. The following things are required for establishing
KYC:

1. Proof of Identity
2. Proof of residence
3. Proof of business address
4. PAN
5. Photocopies of all these must be verified with original and also get them signed by the
borrower and kept on record.

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G. Draw Credit Information Reports (CIBIL)

Draw the credit information reports like CIBIL/ Equifax/ Experian required by your
bank’s guidelines. CIBIL is the most important and widely used CIR in India.

There are two types of CIBIL reports, personal and commercial. The commercial is
for business entities be it proprietorship or a limited liability company, whereas
personal is for individuals. This report contains the credit history of the borrower.
Read this report carefully and especially check for any settlements, defaults, past
dues, and written-off amounts. If any of these appear, that means the credit history of
the borrower is not good. Even if there are minor amounts in default, you must ask for
an explanation and evidence to your satisfaction.

We’ll also come to know about the current loans the borrower is availing, which will
help you analyze his repayment capacity because you need to take care of the
repayment of all the loans while assessing the repayment of your loan.

H. RBI Defaulter List

The defaulter list is available on the CIBIL website and can be accessed from here.
Check this list to ensure that the names of borrower/ proprietor/ partners/ directors/
guarantors or associate and allied concerns of the borrower are not appearing therein.

I. Visits before sanction

Before processing the loan, you must visit the residence of the borrower, all business places
of the borrower such as registered office, corporate office, factories, and the location of
properties to be mortgaged in the account. Make inquiries from neighbors, local prominent
people, and local property dealers. This will give an idea about the worth of your prospective
borrower. Note down your observations during the visit and the names and telephone
numbers of the people, you have spoken to and place them on record.

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J. Documents and information to be obtained from the borrower

1. Registration Certificates

Obtain copies of necessary registrations as per the nature of business. Some of the
registrations are TAN (Tax Deduction Account Number), GSTIN, IEC (Import Export Code),
Registration under Shop & Establishment Act, etc.

2. Financial:

Generally, it is understood that Finance means only the balance sheet and profit & loss
account. But you should obtain complete financials including the Annual Report/ Directors’
Report, Audit Report, cash flow, tax audit report, and all the annexures.

Financial for the previous three years should be obtained. If some part of the financial year is
over, obtain a provisional balance sheet up to the latest date.

Analyze the financials thoroughly such as trends in sales, profitability, sources uses of cash
flows, use of capital, and trend in unsecured and secured loans. (we’ll discuss the financial
analysis in a separate article). Checking if there are any adverse remarks in audit reports or
annexures. Compare the loans appearing in the balance sheet with those in CIBIL. Reconcile
them and ask for an explanation, if required.

Obtain the financials of associate and allied concerns too for the previous 3 years and analyze
them.

3. CMA Data (for working capital limits)

CMA data contains the analysis of the balance sheet of profit & loss account for the previous
3 years and projected for the next 2 years. The maximum permissible bank finance for
working capital limits is fixed based on the projections for upcoming years. Broadly, you
should check for the trend in the projected finances compared with the actuals. For example,
if turnover has increased with y-o-y growth of 10% during previous years, and it is projected
to increase with 25% growth, you should raise a question. (we’ll discuss the analysis of CMA
data in a separate article).

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 4. Project Report (for Term Loan)

A project report is required in the case of a term loan, which contains all the details about
establishing and running the project and financial projections of the project. The project
report should be detailed containing the details of machinery, price, suppliers, specifications,
installed capacity and capacity utilization, etc. Verify the quotations of fixed assets and make
direct payments to suppliers.

5. Asset Liability Statement or Net worth statements

To establish the creditworthiness of the borrower and guarantors, you need to know about
their assets and liabilities. The net worth statement should preferably be authenticated by a
Chartered Accountant. But don’t simply accept the asset-liability statement, verify the assets
which are disclosed in the net worth statement and their value.

6. Income Tax Returns

Obtain Income Tax Returns of borrowers, partners, directors, and guarantors for the previous
three years. Have them verified by a Chartered Accountant (in the bank’s panel). Also, verify
the authenticity of ITRs independently.

7. Sales Tax/ Service Tax/ Excise/ GST Returns

Obtain Sales Tax/ Service Tax/ Excise/ GST Returns. You’ll get the sales for the current
year, for which the balance sheet is not available. Excise/ GST returns will also tell you about
the installed capacity of the borrower, which will give you an idea if the projected sales are
achievable or not.

8. Credit Risk Rating (Internal)

There is a system of scoring and rating in almost all the banks for determining the risk
involved in lending to a particular borrower. Rating of the borrower depends upon the
financial performance, management evaluation, industry in which it is operating, past conduct
of his account, quality of books of accounts, etc. Rating should be done judiciously since
sometimes the lending depends upon the risk rating of the borrower also the pricing is linked
to the risk rating of the borrower.

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10. External Credit Risk Rating

Risk rating from an approved agency such as CRISIL, ICRA, etc. is obtained in all the cases
above Rs.5 crores. BBB and above rating is generally treated as investment grade. The
purpose of this rating is for determining capital charge but sometimes the lending decision is
also linked to External Credit Rating. If there is no external risk rating and the borrower is
given time for getting the rating, it should be got done within the period allowed by the
sanctioning authority.

11. Confidential Reports from existing bankers

Obtain CRs from the existing bankers of the borrower. Also, obtain bank statements for the
last year and thoroughly check them. A bank statement would tell you a lot about the conduct
of the borrower. If the borrower does not have credit facilities from any other bank, analyze
the current account statement. Assessment of Eligible amount of Loan For working capital
requirement (including LC requirement) assessment should be done as per the prescribed
method for assessing Maximum Permissible Bank Finance. Generally, the Simplified
Turnover method is used for limits up to Rs.5 Crores for MSME borrowers for assessing
MPBF, and the second method of lending is used for limits above Rs.5 Crores.

We’ll come up with a separate detailed guide about the assessment of MPBF. However, you
should know what is Working Capital, What is holding period and how holding periods/
levels are analyzed in working capital assessment and analysis of current assets and current
liabilities before assessing MPBF.

12. Appraisal Note

Credit Appraisal notes should be prepared in the bank’s prescribed and approved format only.
This ensures that complete information is presented to sanctioning authority. There should
not be any concealment of information and misrepresentation of information. The borrower
should not be allowed to prepare the appraisal note or part of it. All the merits and demerits
of the proposal should be presented in the appraisal note. Before preparing an appraisal note,
have a checklist of all the bank guidelines and documents/ information required.

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13. Disbursement

Disbursement should be made only after complete documentation and the borrower agrees to
all the terms and conditions. In the case of the term, loan disbursement should be done as per
the schedule and against the bills/ invoices as approved by sanctioning authority. Payment
should be made directly to the supplier and disbursement through the current account of the
borrower should be avoided. Original bills may be kept in the branch against which
disbursement has been made. The borrower should bring his margin upfront or in proportion
to disbursement as approved by sanctioning authority but disbursement should not be made
without the borrower bringing his margin. Physical progress should be monitored and looked
into before making further disbursements. Obtain periodic CA certificates for monitoring the
funds incurred. See if there is any cost-over-run or time over-run, if there is any, it should be
brought to the notice of sanctioning authority and the borrower should justify the same. The
report of the Lender Engineer is obtained and analyzed to check cost over-run and time
overrun.

RISK ASSESSMENT FOLLOWED BY DESHA MANAGEMENT AND

CONSULTANT PRIVATE LTD.

1. Identifying and assessing the potential risk in the banking business,

2. Developing and executing an action plan to deal with and manage these activities that incur
potential losses,

3. Continuously reviewing and reporting the risk management practices after they have been
put into action/operation.

The overall purpose of the risk management process is to evaluate the potential losses for the
banks in the future and to take precautions to deal with these potential problems when they
occur

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 DEPARTMENTS AT DESHA MANAGEMENT AND
CONSULTANT PRIVATE LTD.

 Administrative department:

The administrative department provides essential support services to individuals in many

industries. The work environment, duties, and salary as an administrative professional depend
on the employer and your specific role.

Jobs under Administrative Department in Desha:

1. Office managers. ...

2. Accounting clerks. ...
3. Financial clerks. ...
4. General office clerks.

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Harinder Sharma with over seven years of experience in the administrative department. And
also the administrative department head of Desha management and consultant private limited

 Accounts Department:

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The accounting department is part of the corporate overhead group of an organization. It is
responsible for billings, payroll, cost accounting, the production of financial statements,
paying suppliers, and similar activities

Jobs under Accounting Department in Desha:

1. Accounts Manager: Manage the overall accounting system, timely closure of internal and
statutory audits, monitor cash status, bank status and reconciliations, payroll management,
liasoning with the banks, misreports, maintenance of pt and TDS, handling of bills
receivables and payments.

 Verification Department:

Verification of real property information. Nationwide Data coverage, and an extensive

network of vendors to complete on-site inspections and services nationwide.

Jobs under the verification Department in Desha:

1. Backend verification coordinator: Graduates with banking backgrounds preferred

Candidates with 1 - 2 years of experience preferred good communication and good system
knowledge - Ms excel expertise.

 Telecom Department:

Policy, Licensing, and Coordination matters relating to telegraphs, telephones, wireless, data,
facsimile and telematic services, and other like forms of communication.

Vinay S Jadhav

He has completed a Diploma in Electronics

& Telecommunications from Pune
University, carries 15 years of experience in
Telecom and domestic BPO industries, and
handled both inbound and outbound
processes.

WORKING EXPERIENCE

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NATURE OF WORK:

Desha Management and Constant

private limited is one of the rapidly
growing organizations in Bangalore. The
company handles various tasks from the
associated clientele. I have worked in
Desha management as a Backend
Verification Coordinator and also
handled various tasks assigned by the
management during the period
internship. It was a wonderful
experience to have worked with Desha
Management and spent time with highly qualified and experienced professionals. It feels
great to be educated about this field by the best brains of the company.

I started my internship program at Desha Management and consultant private ltd on 26 th

October 2022, firstly I introduced myself to the manager who later introduced me to all the

staff. My mentor, always motivated me when I felt overwhelmed working there. The

opportunity helped me to understand the real working environment of us as a student. My

primary work there was to verify suspected documents, fix appointments, and mail clarified

documents to the concerned clientele. Every day seems like a fresh start with an important

takeaway at the end. This was also an opportunity for me to assist in small but crucial

responsibilities within the workplace. My core day-to-day work was to assign tasks to the

field executives. Printing the suspected documents, and organizing the documents related to

concerned customers.

CONCLUSION

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 In a nutshell, this internship has been an excellent and rewarding experience. I can
conclude that there has been a lot I’ve learned from my work at Desha Management
and Consultant Private ltd.
 Needless to say, the technical aspects of the work I’ve done are not flawless and
could be improved provided enough time. I believe my time spent in research and
discovering it was well worth it and contributed to finding an acceptable solution to
build a fully functional service.
 Two main things that I’ve learned are the importance of time-management skills
and self-motivation.
 I have done this project in a very healthy atmosphere. Where everyone cooperates
with me to do my project work systematically and completely.
 This internship has given me the knowledge about various functions of a
verification coordinator. Hence, it can be said the services rendered can help in
effectively achieving organizational goals and objectives.
 This project helps in identifying the various methods of services provided and
development used by the organization

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