MANAGING OPERATIONS

TOWARDS EFFICIENCY AND

EXCELLENT CLIENT JOURNEY
Atty. Cinderella Filipina S. Benitez-Jaro
Officer-in-Charge, Office of the Executive Director IV
Director IV, Legal and Legislative Service

05 December 2019
Sample Complaints
Sample Complaint Number 1

“This is in relation to the release of my

dissertation grant. As observed, my classmates
who also submitted their extension had
received their 80% dissertation. May I please
be clarified as to the number of days before my
pending privileges be released. Thank you and
Godbless”
Sample Complaint Number 2

“I am writing today to complain about an unacceptable service

obtained from the Commission on Higher Education (CHED). It has
been five (5) weeks that I am hankering for a pro-active investigation
and waiting for resolution on my concerns related to my sister's
academic records particularly on her payables as we discovered
unexplainable dues and possible unjust practices.

Unfortunately, the Commission is a failure as they do not have a

mechanism to expedite and resolve the issue which I firmly believe
part of their accountability and responsibility as a public servant.

For further details on my complaints, you may reach me at +63

##########. Please let me know about the next steps. Thank you”
Sample Complaint Number 3

“Good day, I am writing to file a complaint against the CAV - Staff of CHED.
My school has given me the claim stub where I can find the date when I can
claim my Apostillized documents in DFA. However, the stub had no date,
instead a control number is written, which was to be followed up on in
CHED. The control number also had contact numbers, i.e. 441-1224,
441-0985.

My complaint is that after calling 441-1224 and a lady instructed me to

call 0923-4421332 to know the details of my request, the guy who owned
the mobile number informed me that my documents are still being verified.
I proceeded to ask him if they have a set duration for the processing of CAV
docs since it is very hard to call the given contact numbers (always busy,
sometimes ringing but no one answers), and I will just call on the last day
of the processing. The guy said he does not know and told me to just call
the following week. By next week, it would have been the start of the 3rd
week they have my documents, (Liaison submitted my documents last
August 2.”
Sample Complaint Number 3 (continuation)

“Upon checking the 2013 Regional Office Citizen's Charter, there is a

set duration of process for CAV documents which for local is only 5
working days. I don't know why the guy I talked to does not know this,
or if they have a revised citizen's charter. They told me they are doing
a manual verification of my documents that's why it is taking so long,
however I know for a fact that there are also other students who
actually had their documents processed very quickly, since has this log
where they also list the date of application and date of claiming in
DFA.

I hope you can take immediate action. If you are lacking in manpower,
I can go to CHED to find my documents or if it is coordination with our
school, I can do it myself."
Sample Complaint Number 4
“I am a student of Master of Science in Computer Science at the University of the
Philippines Cebu. Recently, I questioned the Dean of the College of Science about
the appointment of a faculty who I think is NOT qualified under the CHED CMO.
Yesterday, I received an email from our Dean with a Certification attachment
which you signed. In the Certification, it is stated that BSIM is allied with BSCS.

Since there is a CMO number mentioned in your certification. I immediately read

it. In that CMO, I cannot find a mention of BSIM allied to BSCS. In this regard,
may I ask an official copy of the CMO because you might have a special copy.
Also, I would like to ask the same certification so that I can attach it to my
Ombudsman case. I would like to inform you in advance that I was advised to file
an Ombudsman case for this case.

Hope to hear from you soon.

Please be reminded that all public servants are mandated to answer to queries
made by their stakeholders within the prescribed time frame as stated by the
LAW. No one is exempted.”
Sample Complaint Number 5

“I am writing to follow up on my living allowance which

is still pending release because your office failed, as of
writing, to submit pertinent supporting documents to
the Central Accounting Unit of the Commission for the
release of the NTA to CHED Regional Office ##.

Please know that I have submitted my pertinent

documents in support to my claims of the Living
Allowance covering the Summer Term of 2018-19.”
Sample Complaint Number 6

“I am writing in your office in relation to my delayed allowances as

scholar for PhD program, the following are the periods were I have
not received my allowances: Mid-year 2016-2017, Mid-year
2017-2018, 1st semester 2018-2019, 2nd semester 2018 -2019,
Dissertation Allowance.

According to CHED in order for me to release these allowances, I have

to fill out the form as justification for my deloading since I have a
9-unit maximum teaching load and based from our contract I am only
allowed to handle 6 units as a workload policy. This
document/requirement for justification was already submitted and
received by CHED. (See attached justification for deloading). More so,
management is also waiting for the resolution from allowing to
release the allowances of scholars who have issues on deloading.”
Republic Act No. 6713
Code of Conduct and Ethical Standards
for Public Officials and Employees
Section 2. Declaration of Policies

“It is the policy of the State to promote a high

standard of ethics in public service. Public officials
and employees shall at all times be accountable to
the people and shall discharge their duties with
utmost responsibility, integrity, competence, and
loyalty, act with patriotism and justice, lead
modest lives, and uphold public interest over
personal interest.”
An Act Promoting Ease of Doing Business and
Efficient Delivery of Government Services,
Amending for the Purpose Republic Act No.
9845, Otherwise Known as the Anti-Red Tape
Act of 2007, and for Other Purposes
Republic Act No. 11032: Ease of Doing Business
and Efficient Government Service Delivery
(EODB EGSD) Act 2018
● Signed on 28 May 2018
● Published in two (2) newspapers of general circulation on 2 June
2018 the Official Gazette on 11 June 2018
● Effective 17 June 2018
● Signed IRR on 17 July 2019
● The IRR was published on 20 July 2019, and took effect 15 days
later, on 4 August 2019.
EODB Key Terms
● ACTION
● BUSINESS-RELATED TRANSACTIONS
● COMPLETE REQUIREMENTS
● SIMPLE
● COMPLEX
● HIGHLY TECHNICAL TRANSACTIONS
● PROCESSING TIME
● PRESCRIBED PROCESSING TIME
EODB Key Terms
● ACTION
○ Refers to the written approval or
disapproval made by a government
office or agency on the application or
request submitted by an applicant or
requesting party for processing.
EODB Key Terms
● BUSINESS-RELATED TRANSACTIONS
○ A set of regulatory requirements that a business entity must
comply with to engage, operate, or continue to operate a
business, such as, but not limited to collection or preparation of a
number of documents, submission to national and local
government authorities, approval of application submitted, and
receipt of a formal certificate or certificates, permits, licenses
which include primary and secondary, clearances and such
similar authorization or documents which confer eligibility to
operate, continue to operate, or to cease operation as a
legitimate business.
EODB Key Terms
● COMPLETE REQUIREMENTS
○ Are all the necessary or appropriate documents that are required
to be submitted together with an application form by the
applicant or requesting party, which fully satisfy the formal and
substantive requirements of the relevant law. For processes that
involve several stages with different requirements per stage, it is
complete when the applicant or requesting party has fully
satisfied or submitted all the requirements necessary for each
stage, as enumerated in the Citizen’s Charter of the agency.
EODB Key Terms
● SIMPLE TRANSACTIONS
○ Applications or requests submitted by applicants or requesting
parties of a government office or agency which only require
ministerial actions on the part of the public officer or employee,
or that which present only inconsequential issues for the
resolution by an officer or employee of said government office.
EODB Key Terms
● COMPLEX TRANSACTIONS
○ Applications or requests submitted by applicants or requesting
parties of a government office which necessitate evaluation in
the resolution of complicated issues by an officer or employee of
said government office, such transactions to be determined by
the office concerned.
EODB Key Terms
● HIGHLY TECHNICAL APPLICATIONS
OR TRANSACTIONS
○ A transaction which requires the use of technical knowledge,
specialized skills and/or training in the processing and/or
evaluation thereof.
EODB Key Terms
● PROCESSING TIME
○ Is the time consumed by all government offices and agencies
covered under Section 3 of this Act from the acceptance of an
application or request with complete requirements,
accompanying documents, and payment of fees, up to the
issuance of certification or such similar documents approving or
disapproving an application or request.
EODB Key Terms
● PRESCRIBED PROCESSING TIME
○ Is the period prescribed by the government agency stated in
their Citizen’s Charter which shall not exceed the maximum
period of the three (3), seven (7), and twenty (20) working days
to complete a process, as defined by Rule I, Section 4, Par. (yy)
hereinafter indicated, based on the classification of transactions,
unless otherwise indicated in special laws or these Rules. It shall
also include the period when a transaction has been extended for
justifiable reasons.
1. Coverage (Rule II Section. 3)

● All government offices and agencies including local government

units (LGUs), government-owned and/or - controlled
corporations (GOCCs), and other government instrumentalities
(whether located in the Philippines or abroad)
● All Government Agencies shall: (Section 5)
○ Undertake cost compliance analysis, time and motion
studies;
○ Undergo evaluation and improvement of their transaction
systems and procedures;
○ Undergo regulatory impact assessment to the proposed
regulations;
○ Initiate review of existing policies and operations; and
○ Commence with the reengineering of their systems and
procedures
2. Rule III Section 2

PURPOSE

STREAMLINING

REENGINEERING

of Systems and Procedures

3. Citizen’s Charter (Rule IV)

a. Definition: A Citizen’s Charter is an official document, a

service standard, or a pledge, that communicates in
simple terms, the services standards or pledge of an
agency or service office of the frontline services being
provided to its citizens (Section 1).

b. Dual purpose: Establish accountability (as to who…)

and Recognize good performance (rewards and
incentives)
3. Citizen’s Charter (Rule IV)

c. Contents: comprehensive and uniform checklist of

requirements; procedure to avail of the service;
person/s responsible for each step; maximum time to
complete the process; document/s to be presented by
the customer, if necessary; amount of fees to be paid, if
necessary; and procedure for filing complaints.
4. Zero Contact Transactions

a. Except during preliminary assessment of the request

and evaluation of the sufficiency of submitted
requirements, no government officer or employee shall
have any contact with a customer. Examples of which
are physical interaction and phone conversations.

b. The head of the agency of the office or agency shall be

primarily responsible for the implementation of this Act
and shall be held accountable to the public in rendering
fast, efficient, convenient, and reliable service.
5. 3-7-20 Day Processing Time

3DAYS
SIMPLE
TRANSACTION

7DAYS
COMPLEX
TRANSACTION

20DAYS
HIGHLY TECHNICAL
APPLICATION
6. Grant of Automatic Extension

An application or request
shall be automatically
extended if a government
office or agency fails to act on
it, until such time a decision
or resolution is rendered.
7. The Anti-Red Tape Authority

To ensure the attainment of the objectives

of the EODB EGSD Act of 2018, there is
ARTA hereby created the Anti-Red Tape
Authority, which shall be organized within
six (6) months and shall be attached to the
Office of the President.

The ARTA together with CSC and the EODB

and ARTA Council, shall conduct an
information dissemination campaign in all
LGUs and NGAs to inform them of the
EODB EGSD Act amending Republic Act
No. 9485 of the Anti-Red Tape Act of 2007
8. Anti-Red Tape Unit in the CSC

The CSC shall maintain an anti-red tape unit (ARTU) in

its central and all its regional offices, utilize Report Card
Survey (RCS) findings for purposive and integrated
government-wide human resource systems and
programs toward efficient delivery of government
service as contemplated in this Act; and receive, review,
hear, and decide on complaints on erring government
employees and officials and non-compliance with the
provisions of the EODB EGSD Act of 2018.
9. Report Card Survey

Thr RCS will be used to check

compliance of all government
agencies with the law. The RCS will
be initiated by the Authority, in
coordination with the CSC, and the
Philippine Statistics Authority (PSA).
Administrative
Jurisdiction
And Penalties
 The administrative jurisdiction on any
violation on any violation of the
provisions of the EODB EGSD Act of 2018
shall be vested either with the CSC or the
Office of the Ombudsman
A. First Offense

ADMINISTRATIVE LIABILITY
with

6 MONTHS SUSPENSION
A. Second Offense

ADMINISTRATIVE LIABILITY
with

CRIMINAL LIABILITY
of dismissal from the service, perpetual disqualification from
holding public office and forfeiture of retirement benefits and
imprisonment of one (1) year to six (6) years with a fine of not
less than Five Hundred Thousand Pesos (Php.500,000.00) but
not more than Two Million Pesos (Php.2,000,000.00)
Violations and
Persons Liable
 Any person who performs or
causes the performance of the
following acts shall be liable:
 Violations and Persons Liable

A
Refusal to accept request and/or
application with complete
requirements without due cause;
 Violations and Persons Liable

B
Imposition of additional
requirements other than those
listed in the Citizen’s Charter;
 Violations and Persons Liable

C
Imposition of additional costs not
reflected in the Citizen’s Charter;
 Violations and Persons Liable

D
Failure to give the applicant or
requesting party a written
notice on the disapproval of an
applicant/request;
 Violations and Persons Liable

E
Failure to render government
services within the prescribed
processing time on any
application without due cause;
 Violations and Persons Liable

F
Failure to attend to applicants who
are within the premises of the
office or agency concerned prior to
the end of official working hours
and during lunch break;
 Violations and Persons Liable

G
Failure of refusal to issue
official receipts; and
 Violations and Persons Liable

H
Fixing and/or collusion with fixers
in consideration of economic
and/or other gain or advantage.
Submission Deadline
of Citizen's Charter to
ARTA will be on December
6, 2019
MANAGING OPERATIONS
TOWARDS EFFICIENCY AND
EXCELLENT CLIENT JOURNEY
Atty. Cinderella Filipina S. Benitez-Jaro
Officer-in-Charge, Office of the Executive Director IV
Director IV, Legal and Legislative Service

05 December 2019
REPUBLIC ACT NO. 3019:
THE ANTI-GRAFT
AND CORRUPT PRACTICES ACT
Atty. Cinderella Filipina S. Benitez-Jaro
Officer-in-Charge, Office of the Executive Director IV
Director IV, Legal and Legislative Service

05 December 2019
Background on RA No. 3019

● Enacted on 17 August 1960

● Batas Pambansa Bilang 195 amended RA No. 3019 on
16 March 1982
● Section 1 of the Republict Act:
○ “It is the policy of the Philippine Government, in line with the
principle that a public office is a public trust, to repress certain acts
of public officers and private persons alike which constitute graft or
corrupt practices or which may lead thereto.”
Definition of Terms

GRAFT is the dishonest use of public office for private gain; taking
advantage of position and power to gain money, something of
value or illicit profit from the government business illegally.

CORRUPTION is the act of being dishonest and open to bribery.

GOVERNMENT includes the national government, the local

governments, the government-owned and government-controlled
corporations, and all other instrumentalities or agencies of the
Republic of the Philippines and their branches.

PERSON as defined here is any natural and juridical person,

natural person are human being, juridical person are created by
law.
Definition of Terms

PUBLIC OFFICER includes elective and appointive officials and

employees, permanent or temporary, whether in the classified or
unclassified or exempt service receiving compensation, even
nominal, from the government as defined above.

RECEIVING ANY GIFT includes the act of accepting directly or

indirectly a gift from a person other than a member of the public
officer's immediate family, in behalf of himself or of any member
of his family or relative within the fourth civil degree, either by
consanguinity or affinity, even on the occasion of a family
celebration or national festivity like Christmas, if the value of the
gift is under the circumstances manifestly excessive.
Exception

Section 14 of the Republic Act states:

“Unsolicited gifts or presents of small or insignificant value
offered or given as a mere ordinary token of gratitude or
friendship according to local customs or usage, shall be
excepted from the provisions of this Act.”
Corrupt Practices
and
Prohibitions
Section 3. Corrupt Practices of Public Officers

a The offender is a public officer;

● Persuades, induced or influence another public
officer to:
1. Perform an act that violates rules and
regulations duly promulgated by competent
authority;
2. Perform an offense in connection with his
official duties; or
● Allows himself to be persuaded, induced or
influenced to commit such violation or offense.
Section 3. Corrupt Practices of Public Officers

b A public employee directly or indirectly requests:

● for a gift, present, share, percentage, or benefits
for himself or any person;
● for a gift, present, share, percentage, or benefits
in connection with a transaction in the
government; and
● the right to intervene in the transaction based
on his official capacity.
Section 3. Corrupt Practices of Public Officers

c A public employee directly or indirectly requests for a

gift or material benefit for himself or any person:
● in exchange of securing or obtaining a permit or
license for another person; or
● in consideration with the help given or to be
given.
Section 3. Corrupt Practices of Public Officers

d Accepting or having any member of his family accept

employment in a private enterprise which has
pending official business with him:
● during the pendency thereof or; and
● within one year after its termination.
Section 3. Corrupt Practices of Public Officers

e ● Causing any undue injury to any party, including

the Government,
● Giving any private party any unwarranted
benefits, advantage or preference in the
discharge of his official administrative or judicial
functions through manifest partiality, evident
bad faith or gross inexcusable negligence.
This provision shall apply to officers and employees of
offices or government corporations charged with the
grant of licenses or permits or other concessions.
Section 3. Corrupt Practices of Public Officers

f ● The public officer neglected or refused to act

without valid reason after due demand has been
made on him;
● reasonable time has elapsed after due demand or
request;
● such failure to act is for the purpose of obtaining
pecuniary or material benefit or advantage in
favor of an interested party.
Section 3. Corrupt Practices of Public Officers

g ● That the public officer entered into a contract or

transaction on behalf of the government;
● That such contract is grossly disadvantageous to
the government.
Section 3. Corrupt Practices of Public Officers

h ● A public officer has direct or indirect financial or

pecuniary interest in any business, contract or
transaction; and
● That (a) he either intervenes or takes part in his
official capacity in connection with such interest OR
(b) prohibited from having such interest by the
Constitution or by law.
Section 3. Corrupt Practices of Public Officers

i Directly or indirectly becoming interested, for

personal gain, or having a material interest:
a. In any transaction or act requiring the approval of
a board, panel or group
i. Of which he is a member, and
ii. Which exercises discretion in such approval,
even if he votes against the same or does not
participate in the action of the board,
committee, panel or group.
Interest for personal gain shall be presumed.
Section 3. Corrupt Practices of Public Officers

j Knowingly approving or granting any license, permit,

privilege or benefit in favour:
a. Of any person not qualified for or not legally entitled to
such license, permit, privilege or advantage, or
b. Of a mere representative or dummy of one who is not
so qualified or entitled.
Section 3. Corrupt Practices of Public Officers

k Divulging valuable information of a confidential character,

a. Acquired by his office or by him
b. On account of his official position to unauthorized
persons, or
Releasing such information in advance of its authorized
release date.
Section 4. Prohibition on Private Individuals

It shall be unlawful for any person having family or close

personal relation with any public official to capitalize or
exploit or take advantage of such family or close personal
relation by directly or indirectly requesting or receiving any
present, gift or material or pecuniary advantage from any other
person having some business, transaction, application, request
or contract with the government, in which such public official has
to intervene. Family relation shall include the spouse or relatives
by consanguinity or affinity in the third civil degree.
Section 7. Statements of assets and liabilities

● Within the month of January of every other year thereafter,

as well as upon the expiration of his term of office, or upon
his resignation or separation from office,
● Shall prepare and file a true detailed and sworn statement of
assets and liabilities;
Section 8. Dismissal due to unexplained wealth

An amount of property and/or money manifestly out of

proportion to his salary and to his other lawful income, that fact
shall be a ground for dismissal or removal.
Section 12. Termination of Office

No public officer shall be allowed to resign or retire pending an

investigation, criminal or administrative, or pending a
prosecution against him, for any offense under this Act or under
the provisions of the Revised Penal Code on bribery.
Republic Act No. 6713
Code of Conduct and Ethical Standards
for Public Officials and Employees
Section 2. Declaration of Policies

“It is the policy of the State to promote a high

standard of ethics in public service. Public officials
and employees shall at all times be accountable to
the people and shall discharge their duties with
utmost responsibility, integrity, competence, and
loyalty, act with patriotism and justice, lead
modest lives, and uphold public interest over
personal interest.”
Section 3. Definition of Terms.

The Code of Conduct and Ethical Standards for Public Officials and
Employees define the following terms as:
GIFT refers to a thing or a right disposed of gratuitously, or any act
or liberality, in favor of another who accepts it, and shall include a
simulated sale or an ostensibly onerous disposition thereof. It shall
not include an unsolicited gift of nominal or insignificant value not
given in anticipation of, or in exchange for, a favor from a public
official or employee.
RECEIVING ANY GIFT includes the act of accepting directly or
indirectly, a gift from a person other than a member of his family or
relative as defined in this Act, even on the occasion of a family
celebration or national festivity like Christmas, if the value of the gift
is neither nominal nor insignificant, or the gift is given in anticipation
of, or in exchange for, a favor.
Section 3. Definition of Terms.

SUBSTANTIAL STOCKHOLDER means any person who owns,

directly or indirectly, shares of stock sufficient to elect a director of a
corporation. This term shall also apply to the parties to a voting
trust.
CONFLICT OF INTEREST arises when a public official or employee is
a member of a board, an officer, or a substantial stockholder of a
private corporation or owner or has a substantial interest in a
business, and the interest of such corporation or business, or his
rights or duties therein, may be opposed to or affected by the faithful
performance of official duty.
DIVESTMENT is the transfer of title or disposal of interest in
property by voluntarily, completely and actually depriving or
dispossessing oneself of his right or title to it in favor of a person or
persons other than his spouse and relatives as defined in this Act.
Section 4. Norms of Conduct of Public Officials and
Employees

a. Commitment to public interest

○ Public officials and employees shall always uphold the
public interest over and above personal interest.
b. Professionalism
○ Public officials and employees shall perform and
discharge their duties with the highest degree of
excellence, professionalism, intelligence and skill.
c. Just and sincerity
○ Public officials and employees shall remain true to the
people at all times. They must act with justness and
sincerity and shall not discriminate against anyone,
especially the poor and the underprivileged.
Section 4. Norms of Conduct of Public Officials and
Employees

d. Political neutrality
○ Public officials and employees shall provide service to
everyone without unfair discrimination and regardless of
party affiliation or preference.
e. Responsiveness to the public
○ Public officials and employees shall extend prompt,
courteous, and adequate service to the public.
f. Nationalism and patriotism
○ Public officials and employees shall at all times be loyal
to the Republic and to the Filipino people, promote the
use of locally produced goods, resources and technology
and encourage appreciation and pride of country and
people.
Section 4. Norms of Conduct of Public Officials and
Employees

g. Commitment to democracy
○ Public officials and employees shall commit themselves to
the democratic way of life and values, maintain the
principle of public accountability, and manifest by deeds
the supremacy of civilian authority over the military.
They shall at all times uphold the Constitution and put
loyalty to country above loyalty to persons or party.
h. Simple living
○ Public officials and employees and their families shall
lead modest lives appropriate to their positions and
income. They shall not indulge in extravagant or
ostentatious display of wealth in any form.
Section 5. Duties of Public Officials and Employees.

In the performance of their duties, all public

officials and employees are under obligation to:
a. Act promptly on letters and requests
b. Submit annual performance reports
c. Process documents and papers expeditiously
d. Act immediately on the public's personal
transactions
e. Make documents accessible to the public
REPUBLIC ACT NO. 3019:
THE ANTI-GRAFT
AND CORRUPT PRACTICES ACT
Atty. Cinderella Filipina S. Benitez-Jaro
Officer-in-Charge, Office of the Executive Director IV
Director IV, Legal and Legislative Service

05 December 2019
 Commission on
Higher Education
Atty. Cinderella Filipina S. Benitez-Jaro
Officer-in-Charge, Office of the Executive Director IV
Director IV, Legal and Legislative Service

05 December 2019

RA 7722: HIGHER EDUCATION ACT OF 1994

 CHED RA 7722 or the Higher
HISTORY Education Act of 1994

One Chairperson

Four Commissioners
 CHED RA 7722 or the Higher
HISTORY Education Act of 1994

Trifocalization of the Education Sector

 Promote relevant and quality higher
CHED education
MANDATE
Ensure that quality higher education
is accessible

Guarantee and protect academic

freedom

Commit to moral ascendency and

participatory governance
 CHED

ORGANIZATIONAL
STRUCTURE
 General Functions
1. Collegial body in formulating plans,
strategies, policies, programs and projects
relating to the improvement and
development of higher education and in
OFFICE OF THE deciding important concerns regarding the
efficient and effective operation of CHED.
CHAIRPERSON AND The Chairperson serves as the Chief
COMMISSIONERS Executive Officer of the Commission.
(OCC)
2. Furthermore, the Chairperson serves as
chair of the governing boards of State
Universities and Colleges (SUCs). The
Chairperson may, however, delegate this
function to the Commissioners.

Lifted from the Handbook on CHED Regional Office Operations (2013)

 General Functions
1. Heads the Commission Secretariat with
the Executive Director serving as Chief
Operating Officer, assisted by the Deputy
Executive Director.
THE
EXECUTIVE 2. Oversees the overall implementation and
monitoring of plans, policies, programs,
OFFICE projects, and operations of all Central and
(EO) Regional Offices.

3. Serves as the clearinghouse of all

communications received from internal
and external sources.

Lifted from the Handbook on CHED Regional Office Operations (2013)

 General Functions
1. Formulation and Implementation of
Policies, Standards, and Guidelines on
higher education programs, systems, and
OFFICE OF processes.
PROGRAMS AND 2. Provide needed expertise in the
STANDARDS performance of its functions are the
DEVELOPMENT Technical Panels (TPs) in the different
clusters of disciplines.
(OPSD)

Lifted from the Handbook on CHED Regional Office Operations (2013)

 General Functions
1. Focuses on issues of quality assurance,
governance, and the coordination of
higher education institutions.
OFFICE OF
INSTITUTIONAL 2. Monitors Quality Management and
Initiatives of HEIs.
QUALITY
ASSURANCE AND 3. Promotes the strengthening of HEIs’
GOVERNANCE productivity and innovation capabilities.
(OIQAG) 4. Advocates sustained promotion for
continuing quality improvement and
transparent responsible institutional
governance.

Lifted from the Handbook on CHED Regional Office Operations (2013)

 General Functions
1. Formulation of higher education
development plans, policies, and programs
to improve the higher education system.
OFFICE OF
PLANNING, 2. Identifies, promotes, and provides support
to research priorities and programs in aid
RESEARCH, AND of policy decision-making.
KNOWLEDGE
MANAGEMENT 3. Responsible for gathering, analyzing, and
disseminating higher education data and
(OPRKM) information.

Lifted from the Handbook on CHED Regional Office Operations (2013)

 General Functions
1. Formulation and implementation of
policies, systems, and programs pertaining
to various student services in higher
OFFICE OF education.
STUDENT 2. Efficient and effective implementation of
DEVELOPMENT CHED scholarship and student financial
AND SERVICES assistance programs.
(OSDS)

Lifted from the Handbook on CHED Regional Office Operations (2013)

 General Functions
1. Formulation of policies, programs, and
guidelines on academic linkages.

2. Provision of support to international and

intercultural activities.
INTERNATIONAL
AFFAIRS STAFF 3. Implementation of bilateral and
(IAS) multilateral agreements on academic
cooperation.

4. Promotion of Philippine higher education

abroad for international recognition.

Lifted from the Handbook on CHED Regional Office Operations (2013)

 General Functions
1. Serves as the legal arm and legislative
liaison of the Commission.

2. Renders opinions, rulings, and legal

LEGAL AND actions on matters concerning the
implementation of RA 7722, RA 8292, and
LEGISLATIVE other relevant education laws and
SERVICE guidelines.
(LLS)

Lifted from the Handbook on CHED Regional Office Operations (2013)

 General Functions
1. Provision of all administrative and financial
services to the Commission.

2. Relating to the:
ADMINISTRATIVE, a. Budgeting;
b. Collections;
FINANCIAL, AND c. Disbursements;
MANAGEMENT d. Accounting;
SERVICE (AFMS) e. Records;
f. Supply and Property;
g. Human Resource Management; and
h. General Support Services.

Lifted from the Handbook on CHED Regional Office Operations (2013)

 HIGHER General Functions
EDUCATION 1. Generate funds and ensure that the
DEVELOPMENT contributions from different sources as
stipulated in Section 10 of RA 7722 are
FUND
collected and managed to strengthen the
SECRETARIAT higher education system.
(HEDFS)

Lifted from the Handbook on CHED Regional Office Operations (2013)

 General Functions
1. Serve as the frontline offices or
implementing units of the Commission in
the 16 Regions of the country.

2. Implements plans, policies, standards,

REGIONAL guidelines, rules, and regulations
OFFICES promulgated by the Commission
concerning the operation of higher
(CHEDROs) education institutions (HEIs) in the regions.

3. Monitors, evaluates, gathers, and

consolidates higher education systems and
data of the region.

Lifted from the Handbook on CHED Regional Office Operations (2013)

 Commission on
Higher Education
Atty. Cinderella Filipina S. Benitez-Jaro
Officer-in-Charge, Office of the Executive Director IV
Director IV, Legal and Legislative Service

05 December 2019

RA 7722: HIGHER EDUCATION ACT OF 1994