INDIA

Privacy Notice

Privacy Policy
The terms "We" / "Us" / "Our"/"Company" individually and collectively refer to FLP India and the terms "You"
/"Your" / "Yourself" refer to the users.
This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information
Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to
electronic documents / records in various statutes as amended by the information Technology Act,
2000. This Privacy Policy does not require any physical, electronic or digital signature.
This Privacy Policy is a legally binding document between you and Forever Living Imports (India) Private
Limited (Hereinafter referred as to “FLP India” or “Company”). The terms of this Privacy Policy will be
effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the “I
accept” tab or by use of the Website or by other means) and will govern the relationship between you and
FLP India for your use of the Website www.foreverliving.com (hereinafter referred as to “Website”) (defined
below).
This document is published and shall be construed in accordance with the provisions of the Information
Technology (reasonable security practices and procedures and sensitive personal data of information) rules,
2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection,
use, storage and transfer of sensitive personal data or information.
We take considerable pride in adhering to applicable privacy laws and will not share Your personal
information with any outside companies or vendors except for the facilitation of a business-related process or
financial transactions on Your behalf.
Please read this Privacy Policy carefully. By using the Website, you indicate that you understand, agree and
consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this
Website.
By providing us your Information or by making use of the facilities provided by the Website, you hereby
consent to the collection, storage, processing and transfer of any or all of Your Personal Information and
Non-Personal Information by us as specified under this Privacy Policy. You further agree that such
collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or
any other person.
USER INFORMATION
To avail certain services on our Website, users are required to provide certain information for the registration
process namely: a) full name, b) address, c) sex, d) age, e), f) credit card/debit card/bank account/payment
details h) contact information, i) biometric information, j) password etc., and / or your occupation, interests,
and other such data collected that could directly or indirectly identify you. The Information as supplied by the
users enables us to improve our website and provide you the most user-friendly experience.

All required information is service dependent and we may use the above said user information to, maintain,
protect, and improve its services (including advertising services) and for developing new services

Such information will not be considered as sensitive if it is freely available and accessible in the public domain
or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.
We store the personal data only for as long as necessary to fulfill the purposes for which we collect the data,
except if required otherwise by law.

INFORMATION WE RECEIVE FROM OTHER SOURCES:

We may work closely with third parties (including, for example, business partners, subcontractors in technical,
payment, and delivery services, advertising networks, analytics providers, search information providers) and
may receive information about you from these providers. We will notify you when we receive information
about you from these providers and the purposes for which we intend to use that information.
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Privacy Notice
DISCLAIMER AND LIMITATION OF LIABILITY

This website is provided on an “as is” basis. Company does not make any warranties, express or implied,
including without limitation, warranties of merchantability, fitness for a particular purpose, compatibility,
security, correctness, completeness, usefulness, or non-infringement with respect to this website or any
information provided on this website. You assume full responsibility and risk of loss, including loss of data,
resulting from your use of this website. While we intend to take all reasonable steps to prevent the
introduction of viruses and other harmful material, we do not warrant that this website is free of viruses or
other potentially harmful components. We do not warrant that this website will be uninterrupted or error-free,
and there may be delays, omissions, interruptions, or inaccuracies in the content or other materials or goods
available on this website. We do not accept responsibility for any error, omission, or defect in the information.

RELEASE

You agree that Company (including without limitation its officers, directors, employees, and affiliated entities)
will not be held liable for any claims, damages, or costs, whether direct or indirect, consequential or special,
arising out of or in any way connected to your use or inability to use this website or any hyperlinked website,
or any information or goods that are purchased, if any, using this website, including lost profits, business
interruption, loss of programs, or other data, or otherwise. In addition, you agree that we may not be held
liable for the conduct of other individuals associated with this website, including, but not limited to, activities
relating to FBOs privacy violations, as they are independent contractors. You hereby waive any claims,
whether based on contractual, tort, or other grounds, even if we have been advised of the possibility of such
damages. Some jurisdictions do not allow for limited liability or exclusion of implied warranties, therefore not
all of the above limitations may apply to you.

INDEMNITY

You agree to indemnify Company (including, without limitation, their officers, directors, and employees)
against any and all claims and expenses, including attorney’s fees, arising out of or in any way connected to
your use of this website. This expressly includes, without limitation, liability arising from your violation or
infringement of any rights of others, including their personal information and any intellectual property rights.

SEVERABILITY

If any part of this Privacy Notice is held invalid or unenforceable, that portion shall be construed consistent
with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining
portions shall remain in full force and effect.”

COOKIES:

Cookies are small pieces of data sent from a website and stored on the user’s computer by the user's web
browser while the user is browsing to remember information (such as items added in the shopping cart in an
online store) or to record the user's browsing activity.

The “Help” feature on most browsers will tell you how to prevent your browser from accepting new cookies,
how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by
changing the add-on's settings or visiting the website of its manufacturer.

Because cookies allow you to take advantage of some of FLP’s essential features, we recommend that you
leave them turned on.
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Privacy Notice
LINKS TO THE OTHER WEBSITE

Our policy discloses the privacy practices for our own website only. Our website provides links to other
websites also that are beyond our control. We shall in no way be responsible in way for your use of such
website.
INFORMATION SHARING
We share the sensitive personal information to any third party without obtaining the prior consent of the user
in the following limited circumstances:

(a) When it is requested or required by law or by any court or governmental agency or authority to disclose,
for the purpose of verification of identity, or for the prevention, detection, investigation including cyber
incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and
belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the
applicable laws and regulations.

(b) We propose to share such information within its group companies and officers and employees of such
group companies for the purpose of processing personal information on its behalf. We also ensure that these
recipients of such information agree to process such information based on our instructions and in compliance
with this Privacy Policy and any other appropriate confidentiality and security measures.
(c) We also propose to share information to third parties (including, for example, business partners,
subcontractors in technical, payment, and delivery services, advertising networks, analytics providers,
search information providers) for the purpose of processing personal information on its behalf.

INFORMATION SECURITY

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration,
disclosure or destruction of data. These include internal reviews of our data collection, storage and
processing practices and security measures, including appropriate encryption and physical security
measures to guard against unauthorized access to systems where we store personal data.

All information gathered on our Website is securely stored within our controlled database. The database is
stored on servers secured behind a firewall; access to the servers is password-protected and is strictly
limited. However, as effective as our security measures are, no security system is impenetrable. We cannot
guarantee the security of our database, nor can we guarantee that information you supply will not be
intercepted while being transmitted to us over the Internet. And, of course, any information you include in a
posting to the discussion areas is available to anyone with Internet access.

However, the internet is an ever-evolving medium. We may change our Privacy Policy from time to time to
incorporate necessary future changes. Of course, our use of any information we gather will always be
consistent with the policy under which the information was collected, regardless of what the new policy may
be.

ACCESS, CONTROL, AND YOUR RIGHTS

If You created an account during the registration process, you can view, update, and delete certain
information about Yourself and Your interactions with Us. If You have an order confirmation number, you
may be able to change and update Your order. If You cannot access or update Your information Yourself,
you can always contact Us for assistance.

If You wish to exercise any of Your rights as a data subject or discuss your rights, please let Us know using
any of the contact information in the “Grievance Redressal” section of this Privacy Policy. We may ask You
to provide valid form of identification for verification purposes. Your rights are as follows:
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Privacy Notice
• The right to access the information we hold about You.
• The right to rectification, portability, erasure, restriction, objection.
• The right to withdraw consent at any time.
• The right to lodge a complaint with a relevant authority, if any.
• The right to know the consequences of Your failure to provide necessary information.
• The right to not be subject to a decision based solely on automated processing.

If You make a request to delete your personal information and that information is necessary for the products
or services you have purchased, the request will be honored only to the extent it is no longer necessary for
any services purchased or required for Our legitimate business purposes or legal or contractual record
keeping requirements.

GENERAL DATA PROTECTION REGULATION

We are committed to providing great customer service, protecting Your personal information, and respecting
Your privacy. If You are a resident of the European Economic Area (EEA) and believe we maintain Your
personal information subject to the General Data Protection Regulation No. 2016/679 (GDPR), and You
have a question, are dissatisfied in relation to Our handling of Your personal information, or how We have
dealt with a complaint or request, you have the right to lodge a complaint to a supervisory authority.

Please follow this link to locate the most appropriate supervisory authority in Your local EEA country:
https://edpb.europa.eu/about-edpb/board/members_en.

For consumers in other jurisdictions subject to other privacy laws please inform Us which privacy law You
believe is the subject of Your particular request and We will respond to Your data subject request or
complaint within a reasonable time period subject to the laws of the particular country.

GRIEVANCE REDRESSAL: Any complaints abuse or concerns with regards to content and or comment or
breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned
below via in writing or through email signed with the electronic signature to Mr. Rouell Rodrigues
(""Grievance Officer"").

Mr. Rouell Rodrigues (Grievance Officer and Data Protection Officer)

Email ID rouell@flpindia.net or contact no. +91-22-6641-4000.

The Grievance Officer is identified above pursuant to the provisions of applicable laws including but not
limited to the Information Technology Act 2000 and the Rules enacted under those laws.

If you have any comments or inquiries about this Website Privacy Notice or if you would like to update
information we have about you or to exercise your rights you may contact our Data Protection Officer Mr.
Rouell Rodrigues whose contact details are mentioned above.

These inboxes are actively monitored and managed so that We can deliver an experience that You can
confidently trust. We will respond to all requests inquiries or concerns within the time frame specified by the
particular privacy law that is the subject of the request. If You are not satisfied with our response You may
direct privacy complaints to Your local data protection authority.

For data portability requests We will select a format to provide Your personal information that is readily
useable and should allow You to transmit the information from one entity to another entity.

We are committed to working with You to obtain a fair resolution of any complaint or concern about privacy.
We cooperate with country data protection authorities if they believe that a privacy issue has occurred.
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For any Grievances under the Consumer Protection Act, 2019, including rules and regulations made
thereunder, please contact
Mr. Silvester Chettiar
Email address: flpcare@flpindia.net Phone: 022 6641 4000

Details of Nodal Officer under the Consumer Protection Act, 2019 including rules made thereunder is
mentioned below:

Mr. Sandesh Narvekar

Email address: sandesh@flpimports.net Phone: 022 2645 3301

GOVERNING LAW AND JURISDICTION:

This website is controlled by Forever Living Imports (India) Private Limited in Mumbai, India and the laws of
India shall apply. This Website and Privacy Notice is governed and construed in accordance with the Laws of
India. You hereby irrevocably give your consent to the exclusive jurisdiction and venue of courts in Mumbai,
Maharashtra, India, in all disputes arising out of or relating to the use of the Site.

INTELLECTUAL PROPERTY RIGHTS

Copyrights:

All material on this Website ("Material"), including but not limited to text, images, illustrations, etc are
protected by copyrights which are owned and controlled by us or by other parties that have licensed their
material to us. Material from the site may not be copied, reproduced, republished, uploaded, posted,
transmitted, or distributed in any way.

We grant you a limited license to access and make personal use of this website and not to download (other
than page caching) or modify it, or any portion of it, except with the written consent of the Company.

Trademarks:

The trademarks, logos and service marks ("Marks") displayed on the website are our property or the property
of other parties which have licensed their Marks to us. Users are prohibited from using any Marks without our
written permission or third parties, which may own the Marks. We also own "trade-dress" rights to the look
and feel of our website, which cannot be replicated, without our permission.