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Dear sir,
Sincerely,
Harold Windsor
Task: you work in customer services. Please write an email to apologize and
explain the reasons why that problem happened.
To: hwindsor@royalnet.co
From: subscribe @pcland.co
Subject: Apology and explanation for delay in PC Land magazine delivery
Dear Mr.Hwindsor,
We sincerely apologize for the inconvenience caused by the delay in the delivery
of your PC Land magazine issues. We understand the disappointment this
situation has caused you and we are committed to resolving this matter promptly.
After investigating the issue, we have identified the root cause of the delay. Due
to a recent system upgrade in our subscription management system, there was a
technical glitch that affected the processing and dispatch of magazine issues in
the first quarter of this year. Our team is currently expediting the dispatch of all
pending magazine issues, including your January and February editions. You can
expect to receive them within the next few days, along with the subsequent
monthly issues as per your subscription plan.
To make amends for the delay and to express our sincere apologies, we would like
to offer you a complimentary extension of your subscription term by two
additional months, starting from your next renewal date. This is our way of
demonstrating our commitment to providing you with outstanding service and
ensuring your continued satisfaction.
We truly appreciate your patience and understanding during this time. If you have
any further concerns or require additional assistance, please do not hesitate to
contact us directly. Your satisfaction is our top priority, and we are dedicated to
resolving this matter to your complete satisfaction.
Thank you for bringing this issue to our attention. We value your feedback and
look forward to restoring your trust in our magazine subscription service.
Best regards,