FOCUS ON LEARNING

UNIT 7: MANAGEMENT STYLES

READING 2
Activity 4
1b 2a 3b 4b 5a 6b 7a

Activity 5
1a 2b 3b 4a

Activity 6
a) F – you believe it after a period of not believing it
b) T
c) T
d) F – it is interesting
e) T
f) F – it has been decided

Activity 7
c

Activity 8&9
UNIT 8: TEAM BUILDING
READING 2
Activity 4
a) Fabio Capello, Pier Francesco Guarguaglini
b) England football team, Finmeccanica
c) England, Juventus, Real Madrid, AS Roma, Brazil
d) AgustaWestland

Activity 5
a) the centre of attention
b) coaching
c) widespread experience
d) create a team spirit
e) thing or two about
f) bring

Activity 6
a) team spirit b) discipline c) direction d) hunger e) morale

Activity 7
a) star b) fan c) counterpart
d) veteran e) boss f) supporter

Activity 8
lg 2a 3e 4c 5f 6d 7h 8b

Activity 9
a) Clear leadership and a sense of purpose
b) The main cause was state interference which meant that there was no long-term plan for the
company and ii) politicians saw Finmeccanica mainly as a place to give top jobs to their friends
c) The UK.
d) Finmeccanica's 'renaissance
e) AgustaWestland and BAE Systems' share of an unnamed joint venture.
f) Yes.
g) We don't know. The article only mentions that it's the second-biggest defence company by sales.
UNIT 9: RAISING FINANCE
READING 2
Activity 4
a. an employers’ organization: EEF
b. a woman entrepreneur: Annika Bosanquet
c. her firm: Wrapology
d. four of her clients: Harrod’s, Armani, John Lewis, Monsoon
e. a government organisation to back loans to entrepreneurs: Enterprise Finance Guarantee
scheme
f. a bank: HSBC, Barclays
g. the entrepreneur’s brother: Tom
h. a government-backed organisation to encourage entrepreneurship: Enterprise Insight

Activity 5
a. T b. T c. F d. T e. F f. F

Activity 6
a. struggle
b. fulfil
c. approach
d. turned down
e. declined
f. thrust
g. processes
h. fare
i. extends
UNIT 10: CUSTOMER SERVICE
READING 2
Activity 4
a. a London shopping street: Bond Street
b. an outlet village not in London: Bicester Village
c. two London department stores: Selfridges and Harrods
d. two companies that own outlets: Value Retail and McArthur Glen
e. their chairman and managing director: Scott Malkin and Heinrik Madsen
f. a retailer: Jimmy Choo
g. a store manager: Jane Soper

Activity 5
1. 30: g
2. 50: c
3. 27 per cent: f
4. 88 per cent: b
5. 50 per cent: a
6. £1,000: d
7. over £10,000: e

Activity 6
1. b) main
2. a) attract
3. b) ignore
4. c) choose
5. a) gone up by nearly 100 per cent
6. c) constituting

Activity 7
a) manage : run
b) sell: market
c) go to: visit
d) employ (occurs twice): use
e) communicate: engage
Activity 8
Not mentioned: c, d, e, i

Activity 9
a. No, it’s started from a lower base.
b. No, it’s the teams on the ground
c. No, there’s been a shift in the numbers of four buses with Chinese visitors.
d. No, they are not counting their pennies.
e. Yes, they are not embarrassed about this.
f. Yes, counterfeited goods are rife there.
UNIT 11: CRISIS MANAGEMENT
READING 2
Activity 4
a) False – the first book contains his contacts and the second is one he published about PR.
b) True
c) False – he is ‘the spin doctor’s spin doctor’.
d) True
e) False – it could be with customers, employees or suppliers
f) True
g) True

Activity 5
a) controversial
b) arrested
c) reviled
d) back in order, life around
e) allegations

Activity 6
a) headlines
b) ranges
c) aftermath
d) orchestrated
e) withheld their support
f) stepped down voluntarily

Activity 7
a) left her job
b) difficult interview
c) critical
d) mad
e) journalist who asks easy questions
f) dropped
Activity 8
a) act for a client
b) put someone up for a particular event
c) go in front of an interviewer
d) dismiss charges against someone
e) employ someone in a job
f) win a prize
g) teach someone what something is
UNIT 12: MERGERS AND ACQUISITIONS
READING 2
Activity 4
a) Rakuten, Hiroshi Mikitani, Kentaro Hyakuno
b) Baidu
c) NHN, Livedoor
d) Tencent, Digital Sky Technologies
e) Daum, Lycos
f) Woori Investment & Secutities, Wayne Lee

Activity 5-6
1. online shopping – e
2. domestic growth – b
3. Internet billionaires - g
4. cultural barriers – f
5. entrenched local competition – a
6. overseas push – c
7. growing trend - d

Activity 7:
a) on purpose
b) expands abroad
c) merchants
d) ventures abroad
e) struggles to make inroads
f) contenders

Activity 8:
1b 2e 3a 4 c 5d

Activity 9:
a) ‘…it could not compete effectively with bigger rivals such as Google and Yahoo.’
b) ‘ “They face high entry barriers to offer portal and search services in foreign countries because
such services are already dominated by big local players,”…’
c) ‘ “Language and culture are very important for Internet access portals and search services,
compared with online games. And it is not easy for foreign players to do well in offering such
services based on local languages.” ’
d) ‘… broadband, credit cards and delivery logistics’ and markets that are ‘not yet saturated with
established players’.
e) ‘ “We evaluated about 50 countries, we grouped them, and then we worked out the best
approach,”…’
f) ‘…Taiwan and China and an acquisition in Thailand.’
g) ‘India – a huge potential market – may be next on the list.’
FOCUS ON TESTING
TEST 1
Part 1
1. B
2. A
3. C
4. D
5. B
6. D
7. A
Part 2
8. F
9. C
10. A
11. D
12. E
Part 3
13. B
14. C
15. B
16. D
17. D
18. A
Part 4
19. D
20. B
21. C
22. A
23. D
24. A
25. D
26. C
27. A
28. B
29. B
30. C
31. B
32. B
33. A
Part 5
34. COST
35. ARE
36. UNTIL
37. CORRECT
38. MADE
39. SO
40. CORRECT
41. WHICH
42. CORRECT
43. OF
44. ONE
45. AGAIN
TEST 2
Part 1
1. C
2. A
3. D
4. B
5. C
6. A
7. D
Part 2
8. B
9. E
10. A
11. F
12. D
Part 3
13. A
14. B
15. B
16. D
17. D
18. C
Part 4
19. D
20. A
21. B
22. C
23. B
24. C
25. B
26. B
27. D
28. A
29. B
30. C
31. B
32. D
33. A
Part 5
34. ARE
35. BEEN
36. IT
37. LIKE
38. MAKE
39. SO
40. CORRECT
41. THEM
42. CORRECT
43. IN
44. WHICH
45. FROM