Sort it out! Shopping centre 1 Asking for information Transform the questions using the sentence beginnings provided. There is an example for you. 0-4 are to | a stranger, (0) Excuse me, where is the fitting-room? Excuse me, can you tell me ..where, the fitting-roorm is? (1) Excuse me, is there a bank near here? Excuse me, could you tell me . Sand 6 are toa friend. (} (2) Excuse me, where are the guidebooks? Excuse me, do you know .. (3) Excuse me, how much is this CD-player? Excuse me, I'd like to know .., (4) Excuse me, when does the dry cleaner’s open? Excuse me, do you happen to know .. (5) Do they sell dictionaries? Got any idea .. (6) How much are those roses? Any clue .. 2 Using services A. Which service do these words refer to? Write them in the appropriate column. silk blouse, make-up, perm, brake, wintercoat, blowdry, suit, print, spare tyre, develop, dye, enlarge, face massage, frame, cut, manicure, blanket, battery, body treatment Photo shop | Drycleaner’s | Bicyclerepair | Hairdresser’s | Beautician B Request some of the services in these shops. Use this structure where possible: have sth done. TA lke tr have thic film develanedSection 2 Can I help you? 1 Circle the correct modal verbs in this shopping dialogue as shown in the example. Assistant: Customer: Assistant: Customer: Assistant: Customer: Assistant: Customer: Assistant: Customer: Assistant: Customer: Assistant: Customer: Assistant: Customer: Assistant: ‘Customer: Assistant: Customer: Assistant: Customer: (an) Will | help you? Yes. | (2)'d / could like to buy a ring, please. (3) Would / will you like it for yourself or is it a present? It’s a present for my girlfriend. It @) can / would be important for your girlfriend to try it on, | think. 1 (5) may / can try it on my little finger. That's fine then. (6) Will / Would she prefer a silver, or a gold one? She (7) can /‘d prefer a gold one but | (8) might / can only afford a silver one. (9) May / Could you show me some? Certainly. (10) Must / Can you please come over here and look at these silver rings? Do you like any of them? Yes. (11) May / Shalll| look at the one with the green stone in it? Here you are, Sir. (12) Would / Can it fit or (13) can / shall | find you a bigger one? Perhaps a little bigger (14) would / must be better. Here you are, Yes, This (15) will / may be fine. How much is it? £120. OK, | (16) ‘Il / might take it. (17) Must / Can you gift-wrap it for me? Yes, sure. How (18) would / should you like to pay? By credit card, Here it is. Thank you, Sir. (19) Could / Might you press the green button if the amount is correct, and then enter your PIN, please. There you go. Thank you. (20) Should / Could you please sign here? Thanks ... Here's your card, your receipt, and your bag. Thank you, Goodbye! Thanks, bye! 2 Stupid instructions Here are some actual (!) label instructions on consumer goods A-F. Match them to possible customer reactions 1-6. A Onahairdryer: “Do not use while sleeping.” 1 Evidently, the shoplifter’s special. B Ona supermarket Tiramisu dessert (printed on 2 But wouldn’t this save even bottom of box): “Do not turn upside down.” more time? On supermarket Bread Pudding: “Product will 3 Where else? be hot after heating.” D On packaging for an iron: “Do not iron clothes 4 Really?!? | thought it would on body." freeze. £ On most brands of Christmas lights: "For indoor 5 Gee, that’s the only time or outdoor use only.” Ihave to work on my hair! F Ona bag of chips: “You could be a winner! No 6 Oops, too late! _purchase necessary, Details inside.”What shail | wear? 2.1 Which items of clothing? A. Read sentences 1-10 and write the items of clothing they describe on the lines provided. yee 1 We wear them to keep our hands warm. 2 We wear it to keep our heads warm, 3 We wrap it around our necks in winter. 4 ‘Levis’ and ‘Wranglers’ are... 5 Men often wear one around their necks. . 6 We wear them on our feet under footwear. 7 We wear it on top of our clothes to keep us warm. 8 It has buttons up the front, a collar, sleeves and is often white. 9 It goes from the waist down. It is worn by women and can be mini, knee or ankle length. 10 Trousers or a skirt with a matching jacket is called a B_ Write similar definitions about other clothes items. Get the class to guess them in the next lesson. You are going to read a letter of complaint. Some words are missing from the text. Your task is to choose the most appropriate word from the list (A-L) for each gap (1-10) in the text. Write the letter of the appropriate word in the box below. There is one extra word that you do not need to use. There is an example (0) at the beginning. Section 3 Dear Sir or (0) {'m writing about a purple trouser suit that | (1) ... in your Apple Street shop two weeks (2) ' bought it especially to (3) ... at my niece's wedding, which | did. (A) ..., the suit ruined that beautiful day for me. It stained my white silk blouse and my skin wherever it touched it | left a huge stain on the chair | was sitting on. It was very (5) In the shop they said (6) ... me that they could it ‘i give me the money back for the suit, but not for the silk blouse and the chair the suit ruined. TI Lady on asheen hey have not offered a inconvenience your suit (7) .... me. a es Ud like you to fully (8) ... the price of the trouser suit to me as well as pay for the ruined silk blouse and the chair | also believe that you should offer some compensation for the spoiled wedding day. Please find (9) .. a copy of the receipt. Yours (10) ..., Martha Aurbegine Ato E bought Iago B enclosed F faithfully J embarrassing ‘© Madam G Unfortunately K refund D wear H caused L wore