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ISMC-02 Course tile [ORGANIZATIONAL BEHAVIOUR | Scheme and Credits [L_[T P__| Credits 3 0 3 [Branches (B. Tech.) lass work p> [Exam iS Total 00 Marks [Duration of Exam 13 Hours The objective of this course is to expose the students to basic concepts of management and provide insights necessary to understand behavioral processes at individual, team and organizational level. Note: Examiner will set nine questions in total. Question one will be compulsory. Question ‘one will have 6 parts of 2.5 marks each from all units and remaining eight questions of 15 marks each to be set by taking two questions from each unit. The students have to attempt five questions in total, first being compulsory and selecting one from each unit. UNIT-1 Introduction of Management- Meaning, definitions, nature of management; Managerial levels, skills and roles in an organization; Functions of Managemer Planning, Organizing, staffing, Directing & Controlling, Interrelationship of managerial functions, scope of management & Importance of management. Difference between management and administration. UNIT -2 Introduction of organization:-Meaning and process of Organization, Management vis Organization; Fundamentals of Organizational Behavior: Concepts, evolution, importance and relationship with other Fields; Contemporary challenges and opportunities of OB. Individual Processes and Behavior-Personality- Concept, determinants and applications; Perception- Concept, process and applications, Learning- Concept (Brief Introduction); Motivation- Concept, techniques and importance UNIT-3 Interpersonal Processes: Teams and Groups- Definition of Group, Stages of groupdevelopment, Types of groups, meaning of team, merits and demerits of team; difference between team and group, Contlict- Concept, sources, types, management of conflict; Leadership: Concept, function, styles & qualities of leadership. On anigational Behauiowy Lebel Managemen (Pelen Dnucken) 4 Concept :- (Manage + Men) orCwhal a meaner div) s Trad Hionad Modern Conept Coneep | 2 Tradbhonad Conapl- Conuahed with “ant of gel | thing dent Yhrowgh oth”. Cpposatd seoai q | =] Meclerh Cone! - pxkese on % prow of gating tiny done with the Oh of achiewing goals epjechurly anal efficient) yaebaty Beige) | Eqfectueram — Achiewiry goods in thy sruguisilr Ho pared hy with rWhimum : Ee eyicents - Doing Hyg yesh accurs PDO paspmilion ~ Cansemnent ww the prow of planning j ongansiny (Aitaling and contro Sfhing achvilier of and wing TUONMN ef an onganiaa tion gor accomplishing the ong anida lionsD 5 gone epiciently anol epputively in an ever Changing - enuinohnan 4 smo] Manspiman| — Prthedd Peat ES: n aloo! Machnany Money initiow — a vet of fancliew and controllirg fie manner -S4 safer +o the prow of Conduching (planning « On geniany « atagqing 1 obinching +o get Fhe work olone in an effident and CHenay Fayed) ‘is Man } in the ont of geHing things done Hhaeugh i other andl ustth formally arganined grup Cl ono Keortg) | | Lechre- 7 Natou| Fealees]| Chanechsha — \y. His a Univernod Ackvity 2) Shia a Canoup Effort 3). 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SoLenk fcetien of achuibers - LLomMification ef grouping of achuitien 7 Parignicent ef dubey Salyshen of authoatty ancl orsken of rroppansibi Jity © Gerdinaling autheuty and ospomib\dity suleHonahipa SkeYing - Worry and sruleining @ suitable workforce . — Pignt Person ad th Pight Tob . Manpower Planning 6 Reowitmenty Selecion, CLacoment - Trnasnirg and Baveboprant © Penfoamanct Appnainad . Promoten tram fey 7 Corpema hen wy of Achon estonect Diaicling— (rua the guidance ane olbuction - Leadership « Cormonicalion » Motivation Contre tting — Checking planhed with Necluod Penfosmanc? + Setling Perfosinance Stancarcls 2» Miosunument of Melua Performance + Combaniton bu both Acusk ane! s-tandarel + Praying Qavlahons » Taking Comuichve Qiwiatom ps (ohare? faedtd— -nodbuctien gil = Raw Mafred ort conuuntecl Into finished preclucl/s Plant Location, Plant Layout, Snventory Mgnt, Purch ong et. Monkdiny Pat Giniributen produch fo he buyers Aduarlving , Morkehry Ruseanch, Sales Mgrmb, Crohomar Sahapac tion : Sols Promotion, Brandl, Pring ete. Einahd mgmt - Manefement xy firancicl swromen — Procurement anal ULSinaHion of func crlimation of Capile® Reyuinemen, Sefpicen) Rebnn bo Jrvestory Aekovmingtion ef the Suifable Soma Yy Funoly D Personnes Maint Mansfeient ey Hara Beinpin the ondaning be, = Rrcouitment ¢ Selection,” Dwsnirf + Qauclop marl Toh E veal ony S) Spra megral - offic managenent to the technisue 4 PLennj to-Ordinalion cortan Ding fpr achuilies with a uiew +o ) chee Corman bine) objechus, "f Adminialaalion- VS en An ang aniged way Y inanagine) pees anef thingy of a busine onganizal The prow of om in Cole! the Mangement adminiatvring ah ong angel by a qneup of peephe in broush @ The Adininintration, X Managuiel Sil bch | ae a =~ phanepovel aks oe waka} the mand i, to amist the oagahtaalion in ac compQohing ib ge ‘a the abiity te make alecinions anal Lael the pubondlra?, D) Technic! Sbillls — : a ene aka a dpecific dosh. 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Grou with ushich in _ di i Soe Rupomibi. w: Doom oes pemibluby ef Maney To weak es a Custodian of Chile Contributed by owhis ») To Ahan oppropriale information with owner To err sx] elon payment ef sutunh on capi ted 4) To gue Cush tructinent fo cfd hort hogolons -spersibitily doused Wonkem— D To pay gaia apr] scLoriey ) Ta provi apt eserbiny Corolle ) To organise trvlnity and olendepimerd programmes 1) Te prowid phew ofpeabani tes Y Corn growth Ry ibility towards Commuricty - " bQe Wye Yy Room d) To ake Bas pe of Te prowis employment Opposlshiti ha Te Pm ac enutranme Pr pelle 5) To» seibute ouards dvelspment ef backusoud Green To Or andl promele Saved anal cellos? vt z\ Te fee aoe - rare provick foun Soi of firecl ra alikamine Jain Cenolilions ef punchone To gaut oppealunities to a “) fs uci nec C4 nen type 7a imadelef yy tk trefeamakion Runporibiity porrenda Corsuiners- () To Afwly Ceurn nature, torte and prefrercer 2) To osppty aught sualihy and guanlity geod] aavices %) Te handle Comurwy grivanceo promptly (@) Te suspect the mune ofechon Laws @) To inform the Comurnr abd the vousfe ane pesto ef the produc! Risers bility Sevier’ Laowwahnet - sin out ond sop poaned 3) To pry ouyulon Janey 5) Te ospati and porticpe in ration) pallies anc preps Gy To pele bined ons. wabopmant Unit-2 ; On i hawiows Ngai higsHonall Barrow rt atl ce same a grosp of Aganigaton val. oc usho weal togelhn for achieving commoh J 4 oO nN i ion ( oO 7 oa "] ee ete inal a | Azelion of Leaclenbip fon the accompLs | objectivun. | Orgahiging — 5, inckudey effective yliizalion of auigable sso Cen, Machine Maleriod 9 rel Monty). “4, jh in the proces tha initiadte implementation | Pam by Chani fying 4obs and wsenking orelationshipa and effectively alepleying ormowmn to achient objec. Lemmer Chanackenislics of Oxganizalion - 1. Common objechuw 2. Lvieep Permohs 3. Stnuctwe | ReLslionship tLe Onelinabion | Same Siatcton Smboabahu Organizing — ee penepita of Sheciedination | 2 Chxihy in tweaking Rubeliomship | 7 ophimom UlUaation ef Reyoumena ' Ermpansin ahel (ryowth 5 poe bidity 4 Product viby Jn vemet = Fou tiled In Marsfemant ahel operation , Grit ) S-clen Fi fica tien and Qivision of Wonk ) Luroupiry the jobs and Supanl renlalion 3) Amignment of Duties y) Ente bGohing Reporting Relationship ing lionel SAyuelure — ayn Trodid ion = eect L i finance baleen Cansfemert one! Chymisetion= ~ panspement Caysnization |X Sky heedid in both mahzpernend andl aolminat shen #® St manapr the grep of to ourcalr ths pod, aes eMansement deibus crouline | xy 9+ A no Chun ual dh olecarion mabing., _prainepereant in a prow, | Shin g Compohend ef ing organigtlions bwihey st Manefemenl Qin, vee fo cannect aserbr anal atey | the sesh dong by i of an inshhation te opt pe goa “ed, ' Sin abpbicrble +o businem Min Conerned with the eaucalion ef palicien | 1 ’ ' \ ei shen "famen| Lefer a__—— = Gonubt of 98- | Behguioun io the urdens Jancli ny) Onganigahien Prick en and mane pement human behaviour in o4 JI ina ayptemalic s4hady of “the behau‘ous ane allituctis ° bolh individual andl gross usithin the ong ania alions, =r lw ef 08 ~ ly. Srclvi duel CErnoliom Nelun and attibuoly , Perwonolity and Penceplon) DY Cororp LNegotistion, Conpbch (a mmonicalion , Cea) 3). Oagarigs hom (Onangty ong anigatonel Clhunt ; Lessleship) = Jinpoalahe of 08 ~ \). Hebba in undeud andi rg employ 2 Helps In motivaling employ 3) Graprevi 9g aapuioa auboadinal bation uy Controls and prucliclion of human bahaviown | 5) dp in pepe uliBaalion ef human sours | 6). bps th achiev ongarigalions) goal ay. yep te bhow employees abergh and yoeahhu 2 puso’ oh other Fithde- on = Unixibuling Sindbis ob y Py choLg 4 sy. Lwhom O 2. soool9) 4) anthnope 49) yy). Positicsd Scena Looky of o8- teu 2 “Dernibe how peeple behave Unclor & WLoriedy “VUholowlend uth prsple behave a Huy olo ° Preclich J : . © futon eraployet beh wow? ConbroL ane oleutlop fuuman activity at usonk +o Imj7out Productivity LAL improvement, ean effort ett. | Aalerminanls (Key Elune of OB~ : Peapte — Indliviol and ewes © Styuclurs Joba and Rela borshi]> * Techhebegy- riachineny 1 Compilers - nowt Compeli Hen, Sodel PrLUwuws of condi lion * Envinohmnl Nate y oB- “A nepenate fidd of Atuely and hot 4 ckincsp bine « Ah inbenolincipinany Approach * pn Apphee Sona + A Nonmahive Sd +p Yumanislc and optimistic Approach +A Toled System Approach > Chabtengin and obpontaniton of 08 : Stabnoving Pex» skin , + Sraproving Quslihy and Produch vity * Resbencling te ULebabigalion . Empowering Peohse 2° Coping with TLempon arin « Stimulaling Snnavalion aml Charge semana ef the &- dnganigatin are) E- Wmmenct * Improving ethic! Barsviow o Mansgin§ Workforce Qauenity a Evo.duh on of 0B — \y. Srolusbiod Ravolution a saenhfic ma 3y Luray Relation Mouenent (trakferpte a Haman Buirp) ay ongariaation Bahrviown] Bdsviow Scene ce nalien y Drala.) Ravodalivn | Focus oo “harman nrsedy of employer ana sryustsl 40 employe childern =) Taught usenkem to 5y Scienlific MLanspement (ew - Taylor) 7 Efydercy cah bt impnourl by inverligation andy prsurernent > Exapharie on Hreamony and (s-operatien in OAgAnrgHon of Wistonicad, Evofuton of B= impnov usssking Coro Hons In Gnof | 7 Emipheia on Crm and Motion Steely Lectwun - 3, woe sndividuad Prowner ond Behavior Enon Oo ferwoneSitt Cencepts- 7 Pewonshily Lonel dius weed pom Hu Lalin wenel pemona’ which means moh: ~Pemonatily combined & ack} thot ops shew a person =} Pemonality include how a euoh yrolenrfands ahd Wer) tumaeh{ and “Win patterr of inher and ttnoila . hypics! and rethted chaasdeslion doves , thinks aca and jer ouken messing hhe Qetorwunands { Facto Ineplnen dbp Peronali ty 7 Ds thasonall Biosegicel Ehvinohmentel Fach Fachom Facom hing 1 +he acd of acpWivKg hes 07 rrodif ; suinfordnry euah prowbedde , hitha : ay ane at aaa ‘J wlowea «abil alo Natt of Les rhi 4 Component — ty. Lomning Yo acguiury haw eubeven ces zy. Leoni WwW Univendod 3) Lesanity dipenols on paacia anal enperen cer yy, Lezaning in an actusl proce) Llerniy by cLoing ) sy, Leaning Dipdery \ond penporpele cy Leaminy belorys with human heel =) Loanity 9 the product x Hho envischment (od aukerronants of Leeann) Vv Moh ve %, S Bin ef eal, emoli emsl) neal ConsliHoniny apni of WAL vy, Cndneniny THe] < operant Candi oo"d 2». ogni Theny 3. Soded Lorriry They Me | condos I), Canclitioniny Theos |Behausourel Thay - car Leyricsd Condi lt - ea type cal conditieninp in uthich an \nclivicluol semponely to Aome Amul thot psoutd not odacknanity hnocluce Auch nt. CPaviov, pry chofegint) SEA He anociakon oy dlimulis and rape CS-R convection) (b) Obenant LoniHoning - 4 “J Hina ype Gi condikonirg tn ushich a dwided volanteny behawioun Geads 4 a severe! 071 parvenia & punishment, © Sbinren) DN in bared P spore and AHmala- CR-S Connachion) jHue They — 2). Lagniitve “Teeny — mifev 4o indiviolaalls thought prowlesyt, inkeapas ali om Unelemdeancliry About onirel] ana hin | hen enulronmerl. (fared on mankel proce) (Efimaba] stages AR pac =: Soa! Leerniig “Tee] People can Lemrn throrgh ebaasc uy moclels ia conta and chat erpenien@. The i Jey the Bored Lorniy wee paint Mok vation | Gnepi— — | Molivation in -Hhot factor ushich encourcgen peor +o give thein best performance ahd abo helps in achievirf OrGaniaaional goal. = Molivalion means inspiring anel inducing He emblayes to pergorm in the but pomible mAahnen, Fea lwuy 2 Molivaton—- ty Smbeslant Fanclen of Manegement 2). (pnlinucvy Adivily and Complen Procem 3). _Snkorned Feirg | Page holepicol (onapt yy. Pervasive Funclhien “_Relaled to Human Facts of production 6). Polivatos can be posilive 0” Iga hve prow of Molivalien — fees [Ned |» [Wants] [femion |> [Achon lo l Sahirjachion Technisuzs of Mohvalion~ ee ie 4 awe Molva len @ eae cae Oo pegave tottvalion ae | Cinancied pshvalien Malvalien | ® Non- Finanded Mol vahen | | Grdiviolucl (Mo Hvetion @ Lwwep Molvalen | Leche - 3. Dw Jiapoalan cs Heo Mohva len + Smproun Porormany Lk * Builel, Posihve ALU Hole # Reolucey Lraplege Turn © Reolua Absen leis + Sntroduce and Srplemant Ga 7 Srp Emp doy Saliagacheon | Corn ten! * Makes Lroad Qunuled ( (deep In achiavitg gol © (sek Aubpoalivie environment 1 i Lthws - 4 Coneap t - er Lede hip is ths prom behavionr of propie at work +o Ong anita lien! gor! = Lradevbip io 4 payche e dubordinat) and pre of in Luenars the vserds acWNexement of Logie! prow o inplncrony fon wicling guidanc: diaccling ard Qrading. Leadwahip Functions ~ bTabiny Jrshalue 6). Ongena") i ieaed a). (p-cadina tion ay. Laid Comat and rofvalion) 4s. Enaunaginy othe sy. Manbeininy Relationship quobhe ef [sash able of “Ural - pemoned Ae? © awe ee bh o=technicod Rnowleclyt Tore: Caparo onganigi"g Pity prantional Sb pty fo dest PR Sem of Rapersl?! + pbifahy to Tole ana ; consign) Qudds Promptly tess shyle- . Pruto mal ¢ [pedaols On Authonitanian (Gordes, Vesta) 2) Pankiarba Hi hip on Quaorrotic| onauls nal) 3). Lelne3 Point Lnadeshp oA Crue nin c Comphe olelagation) i Sectin-8 Sadunhip styler '\ Autocnalic 0” Authoritarian Leaclmhip * Combfele conltel on Subosclinaley + Liver onde and enpech +o he followed * Ohne way Lommunicalon + Sclesl - Fachny Sitalion zy Qomotnatic on Pontics alive Leactem hiJs # Takes ok usions often comb talon * Ehcowroser paatiopalion e Auborsinaley + Proc dey frsclom Linkers to auggstions qnel ddlcroner qn ievancs . Jimprowes alhtucle ef em phon tosawy 4 ob 2), Paar rein on Laimes Foi leselovh'f we * (smplile delegation + Link belwrecn infoarmahion suyfuistel by Auborolinales anal rUownrcey i Abprepai oli when subordinates are well tralned ane Rrowled gra ble © pufouniatic “TS Aemonahic (cantando Loon] Caper Buthaty] ©, t= fala, Rado $ Bom (en bers!) i C Complile olelgatton) @, (2) @ @O a {© oe ’ >@—* oe 8 ® Lechout ~Y4 Lommuricalien Unapt- : f emp oC munication wed “hes betn eben from the | © be Dror’. | Lslin wwors - £ Coram URiCos’ ushich Means =} 9b nears © Lemmuni cron in a prom by which We Cah | Aha ow feebry Neus oA thowght Z : ZD Communication 0 the pro At paar, belurtn a acne anol 4 DLW g Srapantancr ] Lenmunieston= : ly Fodtijates sound planning ; 2). Factitabes caganigiy quncios 2). Fadtitales (o-0rcli Ration uy. Fadslitatn olecusien — bnahiky sy. Uristv Snjerperons) sulhons by. Smproven public srbhons a). Fry wer Mansel Effiviency Borie io yealon — eae “eo Bt Ande fawten, Baobly evpremed Technical Wiel ) 1y Samantic Borie CSaine Lvorely can be undumlued oliduentfy) j stake ef pund) Lon by transmiasion) and Rywlation Skala AYpxny) Fer oy Losiy job) 4): Perroned Ronnie (break SrcenhUwr s). wm Cudfoel Borrien vaspuphia? Sinlana, Gnftich ry voles) 6). Sode- PrjchoLepiced Burriems Cainbunt, bination Lath, Y allenton Prrmahur Evabetion ati Holey) , ete Precon o4 Uammun callon — [Senta omega Eneding Ly [Media] 4 Cecoding > [Racven jy (Eeclback] ; Onshncly ef Communi cahon - Formal Communi chic CUnanrel *Seforinal ommunicelion Chan 7 Qowhword Communichion L . Lurapeving . Upwear eaianeatie ; vee ». Membership Ns Referens Luoups uy. (ommand Vs Task Lrnoupr 5). Paychodagice! vs Sedod Laroupa geal a peer Lares (dour Lroupr sip of lreep Qavelsp man} — @ Fonming Step © Adjowning stp ® Stonming Steps © Noaming sth GD Performing Sle : Legtuntn Teara - a Team Conespl A aiaty humber of member with shared (ee eo petal inferclindent jobs wilh beth ihgli vi ued aru) group accoublabiity » eveluahen and umd. = Atami a yreup of people eho comet togethan Jemponaihy +o achiow 4 punpoor = an group ei ie haviry colbuliot iolenkty joined togethen , to accorpHioh a ta posts and) Quvnenle Sp DA” ae Moi Qu iheecsto Luni @ . Beller Soluhiors ung! poalidpation + Bul Production + Leng prom » bveotu Molkvalieon | plone Rerovwrw Nepales! © Reducer conpucl » Enhahw gualivi and inno vahon © Shr employer sped uerend ee and _(rnwup - Tear ; ered had spun cab peppinance 1* MARU sasparss le fe 1 owth conte dapariny 709 | ‘ 4 11 petnkers buf 7. compan, ; pum hors inbadlypenclen " Fookbal earn Urichat leste masbelt . Lewup medddans yop ed anna ees Conaht - Safbict ; Confgict danolen a ated dinpucte oh OhL OF More tmuey wilhin a pewon on Groups Or onganialioms > Confud in a ailaation o dina grat ment Idee, fo Orie powers « ploubs on Oxgahea Hon on dokue iMsiet. Tye rel ty. Sntnapersonal (onflicl (Person vs Self) 2) Inteaperaoned Corfuct 2). Lnool Crfbct YW. Rote Cone . 5). Snleined and culernad Urpbct Sou of Unpicl- ). Compl fen fos Simibed ror a. givenity of J° 2) Took inbenolependlen ct Uy. Qin in Volo andl prep lion 8), Onganiga lion! ambiguilies 6). Srtrcelction to chary. Dp. Nabou Communica on )) nqpenive pape | prope boned Mansfemend i : Communication + Expanaion 4 sun » purging in ouside = * Avoidane BIT any the onggriaen 2” res ele RA | Dut tative Crakehol ra

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