2022 Travel and Tourism 9395/02 Coursework Report1.0 Introduction LAL Introduction on this report Introduction of team members “Team Structure ‘Aim and Objectives of team Purpose of teamwork Factors influencing the roles allocated to each team member ‘Team roles and responsibilities Factors affecting the likely success of team work such as communication, leadership, personality clashes, access to resources, the work environment ete. 1.2 _| Pictures of the team 1.3 | Minute of meetings 1.4 | Logbook [1.5 | Witness Statement 2.0 Feasibility Studies 2a Feasibility Studies 1 2.1.1 ‘Summary of the event 21.2 Potential Customer 2.1.3 ‘Needs and Wants of Customer 2.14 Resource needs 215 SWOT analysis 2.1.6 Risk assessment 27 Potential Barriers 22 Feasibility Studies 2 22.1 ‘Summary of the event Potential Customer Needs and Wants of Customer Resource needs SWOT analysis, Risk assessment Potential Barriers 2.2.2 Feasibility St 2.2.3 ‘Summary of the event 22.4 Potential Customer ‘Needs and Wants of Customer Resource needs ‘SWOT analysis Risk assessment Potential Barriers 3.0 Business Plan3.1_[ An Event Summary 3.2__| Summary of the event 3.3__| Aim and Objectives of event 3.4__| Timescale (Project Time Plan) 3.5__| Customers 3.6_| Marketing Mix 3.7_| Resources Needs 2.1.7 | Team roles and stafling [2.2 _| Risk assessment and contingency plan with health and safety security 2.2.1 | Pre-departure talk and preliminary visit 2.2.2 | Evaluation Techniques : Swot analysis of the team [4.0 Evaluation 4.1 | Summary of the event / Day tour 4.2__| Customer Evaluation 4.3 _| Personal Evaluation 4.4 | Team Evaluation 5.0 Conclusion Closing remarks Resources Needs 6.0 Appendices0 Introd: In A Level Travel and Tourism subject, we are required to complete our coursework by the end ‘of March which contributes 33% of our AS Level Travel and Tourism coursework grade. In this coursework’s report, it will show how my teammates and I organize the entire event, as well as the details we encounter during and before the event. This report will include an introduction to the team, n ty studies, a inutes from previous meetings, a logbook, feasibi business plan, an evaluation, and a conclusion for the actual event, 1.1.1 Introduction of team members wn My team consists of six people, each of which has their own responsibilities and roles, and I have been chosen to function as the team secretary. In this section, I will provide a background profile for every team member. is currently 19 years old, and she will turn 20 in a few months as her birthday is April 8th, and she was born in the year 2002. In addition, she took Travel & Tourism, Syariah, and Psychology at A Level. She attended ‘ first all-girls school, before going to to further her studies. She took a year offafter O Levels because she felt lost and miserable during that time. She had no prior experience with travel and tourism before taking it as one of her A ing. She Level courses, Aside from that, she told me that she enjoys singing, dancing, and pa is still uncertain of what she wants to do in her future. is now 18 years old and will turn 19 years old this year in a few months as his birthdate is September 9th and he was born in the year 2003. In A Level, he took Geography, Economic and Travel and Tourism as his subjects. He attended Secondary School throughout his high school years before enrolling at . and he had no prior exposure with travel and tourism until taking it as one of his A Level subjects. He loves photo shop pictures and videos, and I've seen some of hisincredible photoshop pictures. Other than that, in his spare time, he enjoys reconnecting with old friends on social media, the team's youngest member, is currently 18 years old and was born on February 21, 2004, She joined the same high school as. I f before graduating to InA Level, she selected History, Syatiah, and Travel & Tourism as her subject combinations. She, like the other participants, had no prior exposure in travel and tourism. She enjoys listening to music and playing board in her leisure time, games with her cousin: ‘who was born on May 23, 2003, is currently 18 years old and will be 19 years old in a few months. She attended before enrolling into . She chose Computer Seience, Pure Mathematics, and ‘Travel & Tourism as her A Level subject combination. She did Travel and Tourism in high school, thus she is more knowledgeable in this subject because she has prior knowledge of it. She loves to play basketball and badminton with her family and drawing in her leisure time is 18 years old and was born on the 17th of July in the year 2003. He was a classmate of in high school, and they both attended before enrolling at alongside He studied Design and Technology, Bahasa Melayu, and Travel and Tourism at A Level. He had in O Level. He prior knowledge in the subject of Travel and Tourism because he had studied i enjoys discovering new exciting and adventurous activities. Aside from that, he enjoys swimming and jogging with his buddies. When he plays video games, he likes the rush of adrenaline, Lastly, my name is and I prefer everyone to calle. Lam 18 years old and was bom on June 7, 2003. Before enrolling in « lattended was my backup plan if 1 didn't get to study abroad, but due to the country's severe pandemic, I decided to continue my 4studies in In A Level, I took Media Studies, Travel & Tourism, and Pure Mathematics as my subject combination. | like to photoshop pictures and edit images. In my leisure time, I enjoy learning new recipes on YouTube and attempt to prepare them for my family. I'm always excited to hear their feedback on the meal I've prepared, whether it's pleasant or bad. 1 Team name, Motto, and Logo Wunderschénen Tours is the name of our team, and the word “Wunderschonen” is a German word that means “beautiful”, We chose this name because we want everyone who comes our event to appreciate the beauty of traveling, the flora and fauna, and the magnificent sights of Brunei that they will see during the event. Therefore, we finalized the name and ended up with “Wunderschiinen Tours”. “Opens door to create more wunderschénen memories” is our team slogan. Since the word “Wunderschonen” in German means “beautiful”, we decided to include it in our slogan as well. We came up with this slogan during a group WhatsApp discussion, and one of ‘our members, _, came out with it. In other words, we want to provide more opportunities for our customers to create wonderful memories with their loved ones. Hence, we all agreed to use it since we all want participants who joins our events to have a splendid memory and a memorable experience while travelling with us. ‘This is our team logo and as for our logo, one of our members, proposed the idea of flowers surrounding the swan and we all loved the idea of hers. There is a purpose why the colours ofthe flower were set in this way. This is because it corresponds o each team member'sfavorite colour. While doodling our logo, some of us have different approaches about how to enhance it, Process of making the Logo Use different colours a draft + Adriani was the one who came up with the concept of using different colors for the flowers surrounding the swan (cireted with red pen) to represent each of our team _ members. afts = [also shared my idea and thoughts on the logo which was to wrap our team’s name around the swan’s open wings and because our slogan is “Opens door...” and I thought of the swan extending their wings as ifthey were embracing.3" drafts . modified the design again, this time placing our te leaves, and I added my ideas to her drawings, recommending that perhaps having our team’s name below the swan would look better. = After some changes, came up with her design and we were all blown away by it. She divided our team’s names into two sections and placed each one at the top and bottom, and she also included an equal number of flowers on each side to3 drafts : then followed up with another outstanding and beautiful design of hers. + Finally, . who excels in drawing and illustration, volunteered to create our logo graphically, combining all of our ideas and designs into one final logo. It tured out fantastic,Aims and Objectives of Wunderchénen Tours Aims ‘* The aim ofa whole team is to archive a decent grade for our coursework. * Toenhance our socializing skills. © To improve our effective communication skills. * Tobe able to solve a conflict and came out with a resolution. Objectives ‘* To improve inter-team communic: 0 that no one in the team works individually. ‘* To monitor each other regularly and provide feedback. ‘© To foster our leadership skills, ‘© Broadening and sharing knowledge with each other on certain area. / ‘The capability of each team member to work together as a team to achieve common goals is the de! team to take respons Purpose of teamwork ion of successful teamwork. In my opinion, the purposes of teamwork are for the ty and accept credit for its efforts as a whole rather than individually. Despite the fact that each of us has our own roles and responsibilities, we don't hesitate to assist other team members who are struggling with their tasks. _, for example, was in charge of dealing with participants on their parental consent forms; but, due to the large number of participants reaching __, he was having difficulty recalling all of the participants’ data and contact numbers. will help in interacting with participants, despite the fact that she is in charge of financial issues. This will ease *s burden of returning to each participant one by one, and then eventually able to resolve matters in a short amount of time. In terms of team members, teamwork helps in the formation of an em iment that encourages ndship and loyalty among team members. The relationship that is developed will inspire and realign the team members to work harder, cooperate, and team members can also give emotional support to each other since they understand the demands and pressures of completing tasks, resulting in less bumout. According to a Gallup study, nearly 7500 full time employees found that 23 percent of the them fell burned out at work frequently or always. Another 44 9percent say they occasionally feel this way, and one way is to share the workload among team members. For instance, whenever someone completed a task, we would praise and encouraged ‘one another. This is because we know that motivating each other and showing gratitude for one other’s work can be motivate us. As a result, they would be more motivated to do the following tasks, Furthermore, when a team works together, they may learn from one another. This is because each member has different strengths and weaknesses, and if they are in the same group, they will learn about each other's strengths and correct one other's mistakes. Individuals can also learn from the mistakes of the others, which can help you avoid making the same mistakes in the future. Asa result, when team members use their distinct skills to flourish in their respective roles, it fosters a culture of mutual respect, and everyone's performance improves dramatically. For example, has more experience in adventurous events and has participated in more exploring activities as well as event preparation than any other member of the team, so he is experienced in this field and know what not to do or what has to be done as quickly as possible, ‘Therefore, he offers many alternative suggestions when we were considering which event to do and also guides and giving advises to us throughout the event preparation process. 1.1.1 Organizational Chart 10Role Name ‘Team Leader Assistant Team Leader Secretary Treasurer Marketing Officer | ‘Treasurer Marketing Officer 2 Public Relation Officer Group Tutor AEL AEA AE2 AE2 AE2 AEL This is a diagram of our team's structure. I created our team organizational chart by using flat organizational structure since itis easy to grasp. In a flat organizational structure, there are only this case, the "bosses" are and, and the" mployees" are bosses and employ myself, + sand Everyone has their own roles and responsibilities under a is better as there are no hierarchies. Hence, flat organizational structure, and communicatior because flat organizations have few or no tiers of management between bosses and employees, simple and everyone can freely communicate their difficulties and decision making is 4) , @ flat organizational structure is commonly easy. Furthermore, because it is more versa le of utilized in smaller organizations with small number of job roles. However, one down’ using a flat organizational structure is that it may become cluttered and confusing as an organization grows. Also, a flat organizational structure lacks monitoring beeause employees tend to make choices on their own, Lastly, employees in a flat organization have a hard time managing their workload. The individual may find it difficult 10 manage the additional workload, resulting in poor performance. a1.1.1 Factors influencing the roles allocated to each other Each team member has different strengths and weaknesses, as well as different personalities and perspectives. We all took the Belbin Test to determine which members of the team should be allocated to which roles. The results of the tests performed by the team are shown in the tables below. BELBIN TEST RESULTS ‘Name Primary Secondary Shaper “Teamworker Teamworker | Resourse investigator Plant “Teamworker T 7 a ~Teamworker | Co-ordinator Plant ‘Completer finisher Co-ordinator “Teamworker To develop high-performing teams, each of the nine Belbin Team Role behaviors must be represented at the proper circumstances. According to Meredith Belbin's research, the most. effective teams have a broad range of behaviors. The nine Belbin Team Roles are Resource Investigator, Team worker and Co-Ordinator (the social roles); Plant, Monitor Evaluator and Specialist (the Thinking roles), and Shaper, Implementer and Completer Finisher (the Action or Task roles). Furthermore, Belbin Team Roles are ut ized in the workplace to identify behavioral strengths and weaknesses. She is the team's leader, and she was chosen because she is an open-minded person who values the opinions of everyone on team. I chose her as team leader because she does not pass judgment or express criticism when any of us express our opinions; instead, she tries to 12ions, understand from our points of view and, most importantly, she respects our opi Furthermore, she is not afraid to express herself and has excellent communication skills when dealing with team members, teachers, or internal consumers. Not only that, but she also has the abil formerly a Prefect at + @ religious school, and she was also appointed as a leader decisions in a sit to analyze and make swi ation. From her past experiences, she was in an event during her high schoo! years, where she led her teammates through the events and eventually won the event. He is the team leader's assistant. He is well-versed in Brunei’s travel and toursim and he is also an adventurous person who enjoys exploring new places and gain new experiences. He was selected for this position because he is one of the members with vast previous experience, having participated in numerous outdoor activities and is more familiar with our event and experienced in planning an event. He is also a trainee in Brunei's National Service Programme, or PKBN, which is a national service program for youth citizens aimed at awakening their potential and establishing consciousness in them so that they can become strong, self-assured, and disciplined citizens of society. I selected him as the assistant team leader because he could assist the team leader throughout the event by relying on his vast experience and knowledge on particular area that we all are not that experienced. Besides that, he was formerly a PRS (from Malay ‘Pembimbing Rakan Sebaya’) members which is known as the student council in his previous school. was chosen to serve as the team secretary. I am an open-minded person that is happy to share my ideas and thoughts with my teammates. I believe the reasons they chose me as the team, secretary because I took part in student councils at the current school where I am enrolled, and Twas chosen as the Head of ICT/Photography Bureau, where our responsibilities are ereating slides for events and taking numerous photos during the event. Therefore, | am more skilled in technical issues and technology. Moreover, during my high school years, | was involved in tulum activities. Similarly, 1 took ICT in © Level and thus have more 13experience dealing with documents. Aside from that, | enjoy secretary responsibilities such as taking minutes of meetings, scheduling meetings, and editing. is the treasurer marketing officer 1 of the team. When you first meet her, she appears to be an introvert, but as you get to know her better, she begins to open up to you. In A Level, she took Pure Mathematics as one of her subject combinations. We selected her as treasurer for a couple of reasons, one of which is that she studied Pure Mathematics and Accounting during © Level. Due to that, she has experience of financial control and budgeting. Most importantly, she is competent of handling money and has a well-organized mind and systematic approach to problem-solving. I's crucial to have a keen eye for detail asa treasurer and she fulfilled this as well. Hence, she is one of the suitable members for this position. hhas been appointed as treasurer and marketing officer number two, partnering with . She is an introvert but a deep thinker. We all picked her to be the second treasurer marketing officer since she is good with numbers and cash. Furthermore, she studied Principal of Accounts during © Level and has prior experience in this area. Aside from that, she is excellent with managing money, and as a classmate, I notice her keeping track of her expenditures every time she spends money. Her tracking habits may allow her to see how much, she spends on non-essentials, She was also a Prefect throughout her high school years, and she enjoys the feelings of being a leader. ‘was chosen to be the team public relations officer because, among our team members, he speaks very fluent English and has much stronger communication skills than the rest. | voted for him because, as his classmate in Travel and Tourism, I could see that he is excellent at writing, and I believe that this would benefit our team by minimizing misunderstandings between customers and team members. In addition, during his high school years, he was once a Prefect. 14‘The following table highlights the roles and respon: ilities of each team member. Roles Responsibilities Team Leader ¢ ) as team leader, must guarantee that the members meet the team's goals and objectives. She must develop and convey a clear set of objectives and goals for the team members to stick to. Aside from that, she must work with the assistant team leader to delegate tasks to the appropriate team member. The leader also should help in keeping all team members motivated and focused on each task that they are assigned to complete. Aside from that, as a leader, she will have to provide feedback fon the work and performance of the team members, address their weaknesses, and offer any assistance. ~ Assistant Team Leader( as the assistant team leader, shall communicate often with each other as well as with team members to give encouragement, update tasks, and provide updates on progress of work. Aside from that, The assistant team leader is responsible for ensuring that the event runs smoothly from start to end by assisting with planning and preparation. In order to maintain track of the team members, he must also replace the team leader in delegating tasks when the team leader is absent or unavailable. As an assistant team leader, he is responsible for the fine details of the event's planning. Secretary( ) + as secretary, will be in charge of scheduling meetings, recording ‘meeting minutes, preparing meeting agendas, and distributing documents with all team members and teachers. I'll have to make sure that every recorded or physical meetings are properly organized and updated. | will also be in charge of submitting a proposal letter to the principal for the Ministry of Education, As a secretary, it often acts as a source of information and a point of reference for the team leader and other team members in order to clarify previous decisions. Aside from that, | will be 15in charge of making the parental consent and registration forms for the participants, as well as compiling all of the participants’ information, ‘Treasurer Marketing Officer wo) + as treasurer, will be in charge of handling money and solving any financial issues that arise during and before the event. is also responsible for accurately reporting revenue and expenditures to the team leader and notifying team members whenever a single dollar is spent. She is expected to keep detailed records of all revenue and cost financial transactions. and. _willalso be in charge of collecting money from participants. Aside from that, as treasurer, she will responsible for making sure that the money is properly kept. Treasurer Marketing Officer 26 ) as the second treasurer, will be having the same role as that is making sure that the money is properly kept and also she will be in charge of collecting money from participants. As her treasurer position, it is a must for her to keep track of the flows of the money for the event. She will need to keep all the detailed records of all revenue and cost financial transactions and give any financial updates to all the team members. Additionally, any financial problem arise will be solve immediately by and Pul Officer ( ) Relation | as the team’s public relations officer, must ensure that the team’s image is built and maintained. As public relations officer, he isin charge of writing every caption and description for our Instagram posts. Aside from that, he is in charge of liaising with participants about any information, inquiries, and also updating participants with new promotion information via WhatsApp participants’ group chat or our Instagram account. In order to avoid grammatical errors, he will also be supervising all of the wording, sentences and phrases used in the poster we create as well as the survey. 161.1.1 Factors affecting the likely success of teamwork Team effectiveness has always been big part of any company and its success. In order for a team to be successful, one of the key elements to successful teamwork are the communication between team members in order to develop effective teams. If team members cannot communicate effectively with one another, they will be unable to understand each other's strengths and weaknesses, which will hamper their ability to work together and lastly everyone become demotivated to do the tasks. To link this to our team, majority of our team members are Malay which are whereas there is only one Chinese member which is. Therefore, after the team first meeting, we all decided to use English to communicate with each other to avoid misunderstandings and so will be able to understand and catch up what we are all talking about. Besides that, effective communication can also be a team that is committed t0 open communication, and team members feel that they can state their opinions, thoughts and feelings without fear. By giving honest and caring feedback, members would be aware of each other’s strengths and weaknesses. Hence, the atmosphere of trust and acceptance and a sense of community in a team can lead to high team cohesion, For instance, whenever someone share about their ‘thoughts on the topic, we would try to respect their thoughts and try to consider their ideas, Similarly, another key factor affecting the likely success of teamwork is that team leader and members are adept at identifying all aspects of the project and allocating tasks to the most appropriate team members and also fair share of the workload between team members. In our team, we would split up our tasks between team members so that no members will be doing any extra work. For instance, we were told to make a survey on which event would participants would most likely to join and a survey on the feedback after the event is conducted, in this case since we have 6 members, we split up between 3 members and 3 members would be doing the survey before the event and another 3 members will be doing feedback survey. However, we also need to make sure the tasks assigned to each member are within their area of expertise. For instance, and_—_are skilled in editing. Hence, and will be in charge of editing the poster for our event and as well as the posts to post in our team Instagram account. 71.1.1 Pictures of the team This is a group photo of our team members and starting from the left side we have our team leader, followed by assistant team leader, asthe secretary, as the treasurer 2 and as the treasurer | and lastly as the public relation officer.L ute of meetings 18" MEETING Name of meeting: Everyone present their proposal on coursework Date & Time: 28" September 2021, 10.30am Attendees: All members of WT WO | PRESENTERS TEES T Online drawing compet © Covid-19 theme z aH > Yoga Event 3 : + Explore Brunei Heritage caine tlk a © Weight loss Event 3 + Cealing a Masterpicee (DIV) 6 Workshops on Travel and Tourism Minute taker: Link to meeting: Meeting adjourned at 11.10am ( 192%? MEETINGS ‘Name of meeting: Selection/voting on two events Date & Time: 5" October 2021, 2pm Attendees: All members of WT In this meetings, we narrowed down into two events that are; About creating DIY from recyclable ‘materials in the household virtually due to the Covid-19 pandemic and inerease About exploring Brunei heritage online talk which she will invite special quests to talk about Brunei heritage public awareness on environmentally friendly. Meeting adjourned at 2.20pm (20mins) Minute taker: Link to 3" MEETINGS Name of meeting: Discussion on Feasi Date & Time: 12" October 2021, 3.05pm. ty Studies 1 (Julia’s event) Attendees: Everyone Agenda: In this meeting we covered on the title, concept plan and SWOT analysis on our feasibility study 1. Below are our outcome, we work together on MS Word where sent the link to our WhatsApp group so that all of us could access to it. 20‘An event focusing on “CREATING YOUR OWN MASTERPIECE" from reeyclable materials found in your household ‘Summary The event that we ae ning to dois collecting recycled materials and tum itinte your own masterpiece. This activity will beheld on the XX/XX/2021, Sunday vttually using Instagram Live on our ow account, frRENGTS WEAKNESSES ome Contsanis may Taek maori, [Fasy to conta as moat people have 8 internet, (o Barden on Wansporation Tire mili nat Beale to compete the work (charges on entrance ToS Thre are not many paople who are Tkely to patcpate in i pst. People may nol be invested ia parsipating ie to atract mors partcipans interna Uhm, They may become Tay and pu il oor nto wontnuing ti tivity because it is bang held a thei homes [Poor social media iterconnes }PPORTUNTTTES Tis activity ean develop their own HREATS aeipans might harm Thonsalves blew rae again or iE may oveur (participants may ak Jor Tel mera when dis sam individual ask) [Weare ableto promote Kisure wurisn by opanizing ih fesivity ress knowledge ofraeycled materia omots envionnenally Mendy [ess concen about envionment [Uilize social media to educate people and eal uiblic avareness. ing Spread environmental arenas ‘Meeting adjourned at 4.30pm (1hr30mins) Minute taker: nk to meeting: a4" MEETINGS Name of meeting: Discussion on Feasibility Studies 1, °s event) Date & Time: 13" October 2021, 3.05pm Attendees: Everyone except Agenda: In this meeting, we discussed about customer needs and wants, characteristic of target customer, resources needs and risk assessment on our feasibility study 1 Risk Assessment No] RRR Tevel_ of] Who are at | Contingengy ations and plans isk | rk T. | Waste and reepclable mateials | High | Everyone + Safely gloves generate Tot of dust that can + Safety gogele have serious heath + Mask eonsequences. This dust can © Covered shoes contain microparticles of ‘+ Don't eat drink or smoke while you plastics, glass, biohazard, toxic are working, a8 you could inhale oF substances such a5 asbestos or cat any dustin the a silea, and other respizatory ian, Z| Exposure to hannfat-chonfeal | Medium] Everyone + Show then good” demonstration and biological substances. Videos availble on the internet, wich can show them how 10 approach the job, and even how to set up the equipment before they sta 3__| Encountering sharp objects when | High | Everyone + Proper stonge for sharp Hens. sorting reeyeing. athe plan “Make sure to put it back where it which can cause injuries as wet bokongs afer using 2, in some cass, the risk of + Also remove all jer, incading contocing various illnesses rings, before operating a power ool, and avi wearing loose clothing. esoures Needs Gis, paper, caboard, metal, plastic, ines, textes, batteries, and eleteonies. Characteristic oF Target Customer Customers fom 5 well asthe files and fiends, are encouraged to atten ur event. Y Children that are externally motivated (by the promise of good grads, pase rom eachers and pares, et.) 227 Adults that are more often internally motivated (by the potential for fedingsof worth, selFesteem, achievement, ) ee) Creative people (CUSTOMER NEEDS AND WANTS NEEDS WANTS ‘Online devices sich as smaripones Taprop Fast Ttemel onneotion | Flexible time ‘Armazing Prizes Meeting adjoumed at 3.54pm Minute taker: Link to meeting: 5!" MEETINGS ‘Name of meeting: Discussion on feasibilit Date & Time: 22 October 2021, 8am Attendees: All members In this meeting, we discussed about our feasibility study 2 which includes SWOT analysis, risk assessment, potential barriers, customer needs and wants, resource needs and target customers for this event and also, we were considering to invite Brunei’s muscum’s speaker to this event Meeting adjourned at 8.46am, Minute taker: Link to meeting: 236" MEETING! Name of meeting: Date & Time: 1 November 2021, 9.30am Attendees: All members In this meeting, we discussed on what questions need to be ask in the market research survey to learn and have a better understanding of our customer's preferences by using Microsoft Forms. We conctued that, we should add customer's group tutor, age, gender, types of activities to be included in the event, range of fees they would pay, do they wish this event to be conduct virtually or physically, types of events they would most likely to participates in, if virtual, which communication platform would they prefer, when do they wish the event fo be held and lastly on ways they would like to be updated on the event. Meeting adjourned at 9.57am, Minute taker: Link to meeting: 7" MEETINGS Name of meeting: Date & Time: 15! November 2021, 3.30pm Attendees: All members except scussion about which event to conduct In this meeting, we discussed which event we should hold after assessing our customers’ preferences on the survey we prepared and spread to everyone in PTES, and we asked each of our respective Group Tutors to help forward our survey. After analyzing both FS 1 and FS 2 on their risk assessment and based on everything, we picked feasibility 2, which is 's event on Brunei history / Kampong Ayer, since 's event seemed to have a stronger potential of being cartied out. Meeting adjourned at 4.05pm Minute take |Link to meet l 243" MEETINGS Name of meeting: Business Plan discussion Date & Time: 7* December 2021, 1.35pm Attendees: All members In this meeting, we discussed about our business plan for feasibilties studies 2 that we planned to conduct. We discussed about the event summary, aims and objectives, customers, marketing mix andl resource needs. Meeting adjourned at 2.53pm | Minute taker: Link to meeting: (9 MEETINGS Name of meeting: Customer Evaluation Date & Time: 21* March 2022, 7.05pm. Attendees: All members In this meeting, we discussed about customer evaluation based on the feedback survey we created before| the event and sent it to our participants once our event ended, [Meeting adjourned at 8.50pm /Minute taker: Link to meeting: 10 MEETINGS /Name of meeting: Team Evaluation Date & Time: 25 March 2022, 8pm. Attendees: All members In this meeting, we discussed about team evaluation based on each of the members performances on| the day of the event we conducted. Meeting adjourned at 10.38pm Minute taker: Link to meeting: 251.1 Logbook Date/Time Task/s Outcome 18.09.2021 @i 30am + Created our own group chat in WhatsApp. + Discussion about our team’s name. + We were all told to make our own proposal for our event. + Ourteam consists of and me, + We settled on the title "Wunderschonen, Tours" as our team’s name. + [came up with the ideas of adding ‘tours’ to “wunderschonen” 19.09.2021 @2pm + Created our own group in Microsoft Team. + Our first meeting. + Discussion on which destination would be ideal for our virtual tour (due to lockdown, so we were told to doa virtual event) in MSTEAM. + Discussion on everyone’s role in WhatsApp. + In conclusion, everyone agreed that Kampong Ayer would be the location for our virtual event. + Tcame up with the ideas of doing a live broadcast of us touring Kampong Ayer during this event. + Lalso suggested that we can do live on either Instagram or MS Teams. 20.09.2021 Gam . created a form for everyone to choose the desired role. + I volunteered myself to become the secretary of the team and everyone agreed to the it. 23.09.2021 @10.30am_ + Had a meeting about our team logo's design and slogan. + Tsuggested some ideas and made some changes to the team Logo. 28.09.2021 @10.30am + Everyone presented their own proposal. + Everyone was present on that day. 0wished to host a virtual event called “Creating own Masterpiece (DIY) from the comfort of your own home,” suggested that we hold an online drawing competition as our virtual event. planned to do an online talk regarding Brunei Heritage discovery. made the choice to organize a weight Joss event. ad the same concept as. about hosting a yoga event. Lastly, I planned to hold a workshop on ‘Travel and Tourism. 05.10.2021 @2pm ‘On MsTeam, we had a meeting about which of the two members’ proposals we should select. Everyone agreed to select and 's proposal, 12.10.2021 @3pm Had a discussion on feasibility studies 1 ( in MsTeams. *s Event) We covered on the title, concept plan and SWOT analysi I came up with few ideas to add on in the feasil lity studies 113.10.2021 @3pm + Continue to discuss on FSI in MsTeam. > We ussed about risk assessment, customer needs and wants, characteristic of target customer and resource needs. + I provided some ideas to add on in FSI. 05.11.2021 @10.15pm_ | + Discussion on what questions to include in market ‘+ Everyone contributed in helping complete research survey. the form for survey. + Ivolunteered to create the form in Microsoft Forms and sent it to our WhatsApp group chat so that everyone can access to it. + I suggested to include range of money as one of the questions in the market research survey. (08.11.2021 @8.30pm + We sent the link of the survey to each of our own friends |» The trial was a success. to try it out. + Idelete the trial responses after that and ready to share it. 09.11.2021 @I1.20am | + Create captions to share it out to more people. + edited the description of this survey in | Whatspp message to be send out so that people know what this survs is all about. + Lasked other group members to share the survey link as well.11.11.2021 @12pm We asked each group tutor to help spread the word about ‘our survey in their respective group chat. We all forwarded the survey to all our subject's group chats. We got a total of 87 responses. 14.11.2021 @7.29pm Edit the market research survey form again. Tedited the survey again. Tadded the questions whether they are students of Sengkurong Sixth Form Centre (PTES) or others filing this form. | sent the survey to my school’s house group chat to get more responses. 15.11.2021 @3.30pm ‘After reviewing the results of our survey, we analysis the survey and discussed which event we should conduct out of the two events. In WhatsApp group chat, we discussed further about the event we are going to conduct. Everyone agreed to conduct Aimuni's event as the main event. I did some research on fun activities to do in Kampong Ayer and sent it to our WhatsApp ‘group chat. From one article, I found a speaker that we could invite to our event as the guest to share about Kampong Ayer’s history and I shared itto to our WhatsApp group chat as well. 16.11.2021 @11.30am WhatsApp group discussion on our event, Tereated a checklist 10 be done prior the event which includes the parental consent,registration form, create an Instagram account for our team and find cruise. 28.11.2021 @3.40pm We were told to collect our Belbin Test paper at our tutor house as we were having online class due to the rise of Covid-19 positive cases in our country. 07.12.2021 @ipm ‘We discussed on business plan in MSTeams and also in Whats pp group chat. Tshared Roda Impian’s Instagram posts on their current promotion on Kampong Ayer to WhatsApp group chat. 03.01.2022 We were told to do letter of proposal on our event as soon as possible to the principal and also Ministry of Education for approval. We had a small group discussion on our event whether to use Roda Impian or Al-Afiah’s cruise for our event during our personal study block in school. We discussed later again during the night in WhatsApp group chat on the SOP to follow during the event. ‘As secretary, Tam writing the proposal with the help of my team members because the letter must be written in Malay, which Iam not very good at. | contacted Roda Impian and ask if the any promotion on going for them and they sent me their Instagram posts on their recent promotion on Kampong Ayer and | then forwarded it to our team WaatsApp group chat asked about their maximum capacity of people that can be accommodate per boat.When viewing Roda Impian’s Instagram posts, I suggested in WhatsApp group chat that we should choose a lorger duration package as it would be more interesting. | mentioned that we need to have safety briefing before participants going up to the cruise. | suggested that team members and our participants should do ART test kit before coming to the event for the safety of everyone. (04.01.2022 @am We all had a meeting during our personal study block. . We created an Instagram account for our event. Tshared a licensed guide in Brunei Darussalam to our WhatsApp group chat as ‘was finding a speaker as a guest for our event. 05.01.2022 @i0am We all had a meeting during our personal study block, | + We had come a decision of using Al-Afiah boat cruise for our event as they have more cheaper package than Roda Impian | The idea of inviting speaker was cancelled since Al-Afiah boat driver mentioned that they can talk about Kampong Ayer’s history,06.01.2022 @I1.13am We had a group discussion on proposal during our personal study block except she has lesson to attend. Tasked to have this group discussion on proposal because I was struggling writing it in Malay so I asked my team members for help. 07.01.2022 @4pm ‘We had a small discussion in our WhaisApp group chat. [reminded the team members to make a poster for our event as soon as possible and update it on our Instagram account. volunteered to make the poster. sent the details to be added in the poster such as title, venue, time, date and contact number to. as he requested for | recommended to use Canva to edit our posts. I volunteered to create the poster as well. I sent few of the design of posters I created to our WhatsApp group chat 08.01.2022 @2pm Three of the members, : and me went to site visit at ALAfiah Jetty. The overall experience of the site vi great, We concluded that we need to bring mic during the event as it wasn’t clear when the boat driver speaks.We also decided to add activity during the cruise as it iS quite quiet when the speaker stops talking, I suggested to have two boats instead of one since we have more than 20 customers during that time. 12.01.2022 @10am We called Al-Afiah to book two boats on the 27 February 2022. We all decided to make the registration online where we will create a registration form for it by using Microsoft Forms. Treminded the team to call Al-Afiah to book ‘our slot on 27 February 2022 as I scared that the date would be taken by someone else. created a promoting text for our event in our WhatsApp group chat and I edited some of it to make it more complete, I suggested that during the event we need to bring seasick pills just in case some of the participants got seasick during the event. 13.01.2022 ‘We did a finalized to the promoting text to be posted in Instagram and also other social media platform to engage more customers Tereated the registration form in Microsoft Forms and sent the link to our WhatsApp ‘group chat for everyone to edit.Talso listed down the itinerary to be included in the registration form such as the participants’ personal details. [14.01.2022 We created a list of our customers in our own WhatsApp ‘group chat to keep track of the numbers of customers, joining our event. Tereated a checklist of the content of posts We need to create to update our Instagram account such as introduction pictures of us, dead and ete, of registration, SOP of the event 16.01.2022 @liam ‘We went to Al-Afiah to make payment for our booking to secure our slot. We paid a total of BND300 for two boats for 26pax due to the capacity of the boat. One of the boats can accommodate about 1 6pax and another boat about 10pax. in charged of keeping the receipts just in case if we need to change the date of the boats, We were only allowed to have at least 18 ‘customers because of the boat capacity. We already have more than 20 customers on ‘our list. So, I suggested that we operate on a “first come, first served" basis, and that people make their payment in order to secure their slot. | created our own receipts to be given to our customers for prove that they have made their payment.T volunteered to print out the receipts and gave them to and who are in charge of collecting payment from customers. 17.01.2022 ‘We scanned the receipts and sent it to our WhatsApp Tereated the parental consents forms and ‘group chat whenever there is payment made. So that we printed them out and gave them to. and can keep track of which customers that have not pay. as they are in charge of it. 18.07.2022 ‘We had a small discussion in our WhatsApp group chat. Trecommended that we should create a group chat in WhatsApp for all our ‘customers so that we all could communicate casily such as update information about our event. 21.01.2022 We had a small discussion in our WhatsApp group chat. We created a group chat for our customers and the team members in WhatsApp for better communication. T suggested to create an announcement for | the deadline of the paymen our Instagram | account to inform our customers. volunteered to create the post and upload it on our Instagram account's story. Thelped to edit and made some changes to the text in the post. 22.01.2022 Introduce our team members in Instagram account. Tereated the introduction and roles” posts to be posted in Instagram account.23.01.2022 Posted the introduction of the team members to Instagram | + I reminded the team members to upload the account. introduction posts today. : edited the caption below the Instagram | post. . uploaded the pictures into Instagram. 24.01.2022 + Sent our first ever text in the customers group chat. i asked the customers to put a tick beside their respective name in the list for us to see that which of our customers have not Join the group chat yet. 21.02.2022 @12.20pm [+ Wehad a group discussion in our WhatsApp group chat. | ~ | decided to have a meeting with all the team + We discussed about what we should do if our physical ‘members because there are sudden changes event being cancelled as there is no approval from to our plan Ministry of Education and our tutors said that we would | + + So, I stated in our WhatsApp group need to change our event from physical to virtual. discussion that we might not be able to hold ‘our physical event on February 27th due to the current Covid-19 second wave in Brunei Darussalam, and that we would need to make ita virtual event. However. if we were to conduct it remotely, our tutors advised that, ‘we could use the school's Multimedia ‘Theater or Lecture Theatre. 10T suggested the ideas of having three team ‘members in while the other three will be in charge of the Multimedia Theater or Lecture Theatre, and we will perform live broadcasts that will be projected on the soreen in the theatre. Talso advised that we collect our refund from AL-Alfiah as soon as possible and ask our customers again whether they wanted to take part in our virtual event. Ifthey did not want to participate, we would refund the money they had paid us. 24.02.2022 We received a text message from our tutor that we might be able to carry out our event physically as before that we were told that due to the second wave of the Covid-19 cases in our country we were not able to conduct our event physically. However, we will need to postpone our date of the event to a later date. We discussed about how we should inform our customers. about the current situation we are having, T volunteered to collect the refund from Al- Afiah since couldn't make it as she ‘was on quarantine order. I mentioned in our WhatsApp group discussion that al ‘we were to do a phy’ event right now, some of the parents might refuse to allow their children to attend. 1‘We were having a discussion on what kind of prizes should we give to our customers as well ient a text message apologizing to customers and explaining our current plan to the customers WhatsApp group chat. I thought about giving out a tote bag or a mug with a Brunei theme as prizes. 25.02.2022 Went to get refund at AL-Afiah. Twent to make refund at Al-Afiah and they told me that we will contact me to collect the refund when the cash is ready 26.02.2022 We decided to postpone our virtual event to the 5” of March. contacted with our tutor about the changes, 28.02.2022 03.03.2022 We extended our date of event again as on the 5” of March school would not be open for us. In the end, we decided to have it on the 12 March. ~ We finally get to conduct our event physically on the 12" March. However, we need to strictly follow the SOP given by the Ministry of Health, An increasing number of customers are requesting for returns, as the majority told us that their parents refuse to allow them to participate due to the large number of Covid- 19 positive cases we are having every day. + We were told that our event needs to be less than 2 hours, every each of us must do ART before arriving to the event, we could only have 10 customers and lastly social distancing in the boat. 1204.03.2022 We asked in the WhatsApp group chat with customers in it that ifanyone of them is under quarantine order or self isolation. No one replied the text message we sent to the group chat so we all assumed that no customers are under quarantine order or self isolation. | 07.03.2022 We had a WhatsApp group discussion on how our customers should do their ART. We were told to make a form for customers and team members to report their ART kits result with evidence in the form. We had 18 people sign up for our event, but three of them had to cancel given the present situation. | suggested that we should all do ART at our own home prior coming to the event and If some of them did not have ART kits at home, we would provide it for them and they have to come to the event 30mins early before the event start suggested that we increase our prices for this event, but I think that if we raise our fee fom BNDI7 to a higher price, most of the customers would drop out because they came to our event because it was affordable, (08.03.2022 We asked again our customers in group chat for the last confirmation of the number of people joining our event this coming 12" March 2022. made a list of customers who were interested in joining and forwarded it to the 13‘customers’ WhatsApp group chat so that they may continue the lists. (09.03.2022 @3pm ‘Al-Afiah called to collect refund. Tvoluntcered myself to collect the refund at Al-Afiah and at the same time | booked for their boat on the 12 March at 2pm for BNDI50. Unexpected adjustments, an Al-Afiah worker informed me that the boat could only accept 13 passengers at the momert due to the Covid-19 epidemic, and that they must follow to the SOP. However, the current lists | iag had only been updated until 6 people, so I decided to reserve only for customers j one boat for the time being. | 10.03.2022 ‘We were informed by our tutor that we could use the ART kits that the school had issued to us prior to the school closure and shift to online learning, and that we would then replace to our customers and the team members with the school's ART kits during the event offered to create the ART Report form in Microsoft forms so that everyone could upload their test kit results. T asked if anyone could prepare our quiz questions for the event in our WhatsApp group chat. 14—— ne 11.05.2022 We had WhatsApp eroup discussion about few things to take note before the actual day tomorrow. To ensure that our customers returned home safely, prepared « form with the car details and the person | sam poc am upansseceyertoevens, that] eee cael Sis aOR ae er an 4c Toffered to design the poster on our event's, itinerary. advised that we could ask questions about the spots where we would stop by for the quiz. I sent the list of customer ard committees” word document to our tutor as he needed to submit it to school admin in order to help us prepare the ART kits. I put several of the customers’ names incorrectly in the list of customers word document because some of them had the same name. told the ART kits in the customer WhatsApp to inform our customers about group chat. suggested that we distribute our quiz | rewards when school reopens, but 1 emphasized that itis preferable to distribute the rewards on the day of the quiz.shared it to the customer WhatsApp group chat, asking them to fill it out and send it back to him. Due to the restricted number of people that can be accommodated on the boat, we divide our team into two: and will be on the boat with customers, while myselfand will be outside preparing our food packages. We planned to do the quiz at the jetty as the jetty is quite spacious. Discussion on prizes in our WhatsApp group chat. Trecommended that we should give certificates of participation to our customers. | shared the completed desigr of the poster itinerary to our WhatsApp group chat and requested the tearm members to check for any errors. Tasked to create a customer feedback survey to be send after our event ended. ‘would not be able to attend tomorrow event as he is still under quarantine order. Initially, we planned to have the quiz in one of the restaurants next to the jetty because the space is large enough, but when I called to reserve a table, they informed us that they were not open on that day. As a result, we must do our quiz at the jetty. | realized that the food proviced by Al-Afiah would not be enough for our customers. AS a result, Itold to contact one of the nearby restaurants and request if they could prepare packaged food for 15 people. 16Unfortunately, they were unable to do so and do not provide this service, advised to call another food business in Instagram that were recommended by one of our tutors. Finally, is able to order 15 packs of food from them to be distributed to our customers. Prior to tomorrow's event, Lassigned in charge of ensuring that our customers get, home safely. So, I printed out all of our customers’ driver details and have it ready to giveto tomorrow. has done with the feedback survey. T went out to buy decent plastics for us to put customers food, gifts, and awards in, but I couldn't find any decent and affordable plastics anywhere. For the gifts to be given to each of our customers, I found one business on Instagram, @sbr.bn_, that sells keychains 17and fridge magnets with a Brunei vibe on it, which matched our requirements for our gifts, and I then proceeded to contact them to see if they still had any in stock keychains or fridge magnets that they could sell us. Fortunately, they do have some in stock and are willing to sell and deliver it to us tomorrow at the event. 12.03.2022 The day of the event Meand went to Huabo Kiulap to purchase plastic bags and luckily, they do have a decent one in there. Meand pack the food and the gifts into one plastic bag at Al-Afiah lobby. 1 gave the customer's driver information’s paper to 181.1.1 Witness statementcambridge Intemational AS & A Lovel Travel & Tourism ‘nine Sutomet ead Tene be Genie ane | Yer Te [a [eartetes ave Candie abr Cant Nano Da olevert Teese Growéie [a The ype ofovot [onus oon BRUNET IVER ‘tour around Kampong Ayer, widely known as"Verrce of the West Kampong Ayer, Raja stan Pengan Anak Saleha (RIPAS) Bridge andlsty Pusu Sibungur. ve World's anges! wate vilage by using speedbot which isknown ‘a water tax the main Vansportatien In Wele Vilage, Throughout the event, we will ave guests who wil share history nd facts when they ave ata certain Fistral localion. The historical location that we wl Le isting are Eco Conor Jong Baty, Istana Nurul nan, The laa Sonsnaon a he : croup activity ee She shows the abit to work 36a secretay. Sots relate in carying out er role asa secretary. Handle customer inquires, complaints and negotiating wel with Al-ANah (bot operator) Ste gave input and designed the survey and feedback term. Invaivedin a majority ofthe orgarssatonal asks fom the stat ofthe activity un ts completion ‘The learner’ listening skits ‘Atle to flow instrctons or any requests and answered moe the inques fn professional vay. ‘Ale to answer questions about the tue “The learner interaction with others ‘Areliable tear members are wing to share information, knowledge and experience. Alvays take leave to keep other team members informed etc deasines duties hat were given, ‘Abie to communicate eflctiveness with regards tt Cambridge Assessment International EducationTho learner's sls development “Tine management able to keep wack o tneary and within ime-ramed as planned by the eam members ‘Alo to dover good customer sence, Learning 0 oxganize ad aocount fr lrge groups of pata, ‘How the leaner demonstrated Iniatve and problem solving skills ‘She consistently makes good choices in al part ofthe group task. She uses commen senses problem save Independently andin a poste manner. Approaches al problems with confidence. During the ui, sho was ble to keep her supervised goups calm and contdanco ‘when in doubt, she would as questions and ask for opinions fom the urs o team mates bore fasng her decsons, wines 4 vow "HAVEL AND TOURS TUTOR wins 2 ob EAD OF DEPARTMENT TRAVEL AND TOUR Learner 1 ° ote ‘wnrnze Cambridge Assessment International Education2.0 Feasibi ies Studies A feasibility study examines a project's viability to determine if the project or event is likely to succeed. The purpose of doing feasibility study is to evaluate the cost-effectiveness of the project and to allow you focus on various areas of the proposil before deciding on a course of action, In addition, feasibility study helps the organization to narrows the potential business alternatives. We planned three events, each with its own concept, and we carried out feasibility studies for cach of them. The first event we have planned is a virtual D.L.Y event in which participants will decide a theme for their own creation built from recyclable materials discovered in their household and finish the D.LY at their own house. The second event is a cultural event on Brunei's heritage and culture, in which we will take our participants to a specific mus in Brunci. Lastly, the third event has the similar theme to the second event, but this time we will take our participants on a cruise to tour around and learn more about "Kampong Ayer," also known as Water Village. 2.1 “Revive your junk in your trash” 2.1.1 Summary of the event This is the first event we have come up and it is suggested by one of the team members ‘This is an event focusing on “helping to revive your junk in your trash" using recyclable ing household and turning them into something meaningful materials found at your own household. ideas on this event is about gath recyclable stuff from own respecti Not only we can recycle things but also raise awareness on the environmentally friendly to more people through this event. This event will be taken place virtually on one of the Sunday afternoons on cither January or February 2022 in Microsoft Teams for us interact with our customers. In addition, we will invite guests that are expert in this field to guide us throughout the event as well. We found one potential host that we could invite that is from @reusr.bn, We would have some activities during the virtual event for everyone to warm up first and a small contest with our customers throughout the live streaming. The contest will work like this, we will see who is the first to find the thing that we mention beforehand and reveal it in front of the camera, In addition, the winners will receive amazing prizes, and 1because of the current Covid-19 pandemic happening in our country, we won't be able to give them the reward in person, so we'll hire a runner to help us do it, We will cover the prize mounts as well as the runner's fees. Besides that, in order for our customer to join our event, we will create a Microsoft form and it will be available in our Instagram account's bio. in order to have better Moreover, we will create a group chat in WhatsApp with the participant communication. Apart from this, we will let our customers to have one week time to complete their own masterpiece if they couldn't complete it on time, The judges will be the team members and we will judge based aesthetic quality which appeal to the audience, visual impact elf and which there is potential of attracting attention, representation which defines product, lastly originality which there is special elements that vary itself from others. After that, after one week, they will have to submit their work through a submission Link that will be created by the team members and post in on our bio and WhatsApp group chat as well. From there, they will hand in their work and afer that their work will be judged by us. Winners will be announeing though Instagram posts and also email. 2.1.2 Potential Customer. For potential customers, we will be looking at the intemal and extemal customers for this event. ‘An internal customer is anyone who works within the organization or staffs interact inside the organization whereas external customers are people who pay for the organization's product or services. In our case, our external customers will be the students, teachers and Pring pal from and their families and friends are also encouraged to join our event as well. On the other hand, our internal customers will be the team members, the guest we invite and runner. In addition, Ministry of Education and our tutors are also considered as one of our internal customers. Teenagers, Children and adults between the ages of 16 to 25 are most likely to be interested in participating in this type of event. Our goal is to reach at least 50 customers before the registration deadline. We would like our customers to be arti ic, creative, imaginative, mature, have good communication skills, engaged during our talk, and be well-behaved.2.1.3 Needs and Wants of customers ifference between a customer's wants and needs is essential to successful Understanding the in the retail merchandising industry. For internal customers which is the team members require effective communication and coordination within the team, whilst guest, runner, the Ministry of Education, and our tutors will need to rely on the information provided by us regarding the event. For example, we will need to gather the winners’ addresses and contact details for the runner we are using so that he or she can complete his or her delivery on time. Aside from that, We will need to provide the confirmed date and time of the event to the guest we are inviting, as well as negotiate her fees for attending our event. As for our tutors, we will need to keep them up to date on alll aspects of our event so that they can prepare any relevant documentation iff needed for us such as the permission letter from principal. For our team members, we need to make sure our internet connection at our place is stable and smooth during the day. This is to avoid any lagging during the event. As for our extemal customers from Sengkurong Sixth Form Centre (PTES), they may want their internet connection to perform well and also zero technical difficulties from our side, as this would impact our customer satisfaction in the end if we encountered any technical issues during the event. Aside from that, they will want us to keep them up to date on any changes made to the event once it has been confirmed such as the event itinerary so that they have a ‘general concept of how the event will go. In this case, we would set up a WhatsApp group chat with our participants to communicate effectively 2.1.4 Resource needs according to TELOS: ves such as ‘Technology In terms of technology, we will need to ulilize electronic de laptops or desktops to run the virtual event, as well as smartphones to perform some important tasks. Aside from that, we may require various electrical accessories such as a webcam and microphones during the virtual event. Most importantly, we need stable Wi-Fi to access sosoft Teams and other applications. Furthermore, we will be using laptops majority of the time because most tasks, such as creating letters, surveys, designing posters, and finally attending the virtualevent. Additionally, we will hold the virtual event via Microsoft Teams. Besides from that, in order to join our event, our customers will need to have these electronic devices. Feonomie ‘The cost of attending this event will range from BNDIO to BNDIS. If our customers are in high demand, we will also offer promotions such as early bird discounts or first come, first served. Aside from that, the cost of inviting the guest will most likely vary between BNDSO to BND100. Legalities Legalities will be writing official letters to the Ministry of Education and the principal in order to obtain permission to carry our event. Other than that, registration form to be given out to our customers. Operational include all of the Wunderschinen Tours’s Operational in this event wil team members, tutors to supervise throughout the event and guest. Schedule We will start the event at 12° March, 2pm in the afternoon. This whole virtual event will last for about three hours long with breaks in between, * 2:00pm — 2:15pm : Attendance + 2:15pm ~2:30pm : Introduction / Ice breaking (warm up) * 2:30pm ~3:30pm : Welcome our special guest / Sharing sessions + 3:30pm —3:35pm : 5 minutes break * 3:35pm —4:00pm : Game time (finding specific thing that we said and bring it in front of the camera) * 4:00pm ~4.30pm : D.LY contest introduction + 4:30pm —4:50pm : Questions and Answers session * 4:50pm ~ 5.00pm : Closing remarks / Thank you2.1.5 Research Costings This section is to ensure that the total expenses for this event do not exceed our budget. The budget for "Revive your junk in your trash” is shown in the table below. Budget forecasted for “Revive your junk in your trash” Expenses 3 Guest fee ( from @reusr.bn) Rewards for participants First Place - $30 worth of goodies Secong Place - $20 worth of goodies Third Place - $10 worth of goodies Runner ($5.x3) Total 175 SWOT Analys STRENGTHS environmentally friendly to more - Participants can learn and gain knowledge on recyclable materials life through sharing sessions, issues. - Weare able to raise awareness on - people when conducting this event. S and how to reduce waste in everyday | ~ ~ There will be no transportation xs WEAKNESSES. Not all participation has internet | access at their house. Because it is conducted virtually, there will be li participants. Some of the participants might shy ited interaction with to voice out their questions and thoughts. Participants could get distracted ‘easily by the things occurred in the household,It is budget friendly as there is no food and beverage budget. More likely to have higher participation figures than physical event as people can join in wherever they want which means greater flexibility for attendees. We might experience loss of internet connectivity halfway in the event. Might experience technical issues, such as lagging and glitch, OPPOURTUNITIES ‘The activity included can help them develop their own unique abilities, stich as innovation and originality. Capable of reusing the item that being recycled. Promoting zero waste. Utilizing social media platform to promote our event and cary out market research for the events which we could educate people and to raise public awareness at the same time. THREATS ‘We might lack of technical expertise and support which could impact the overall event experience. Lack of engagement as we having home-based learning or work from home for about years, the participants might start to experience online fatigue. Participants might harm themselves when handling blade or scissors. Lack of knowledge of recycled material and some of the material could be harmful, Cheating may occur (participants ‘may ask for help offeamera when this is an dividual task).2. RISK ASSESSMENT Arrisk assessment is the process of identifying what hazards might exist or may appear in the event which are likely to cause harm to the customers, By conducting risk assessment, we could identify the hazards and risk factors that have the potential to cause harm to customersand team members. Besides that, we analyze and evaluate the risk associated with the hazard and also determine an appropriate way to avoid or control the risks, The table below shows the overall risk assessment in this event. No. | Risk Level of risk| Who are at risk | Actions to be taken if the risk | Action to be taken to avoid/reduce occur, the risk. T, Waste and reeyelable materials High Everyone | - Wevillcallthenearby | * Salty gloves generate a lt of dust that ean have clinic or hospital as soon |» Safety goggle serious health consequences. This as possible. = Mask | dust can contain micro-particles of "Covered shoes | plastics, glass, biohazards, toxie + Participants should not eat or substances such as asbestos or drink while working on the silica, and other respiratory ivitants| D.LY, as you could inhale or cat any dust nthe air. | _Exposure to harmful chemical] and biological substances which Medium Everyone We will dial the hospital immediately. We will ask guardian to seek for help from neighbors. We will show them good demonstration videos available on the internet or created by us which can show them how to approach the job, and even how to set up the equipment before they start. Encountering sharp objects ‘when sorting recycling at the plant, which can cause injuries as well as, in some cases, the risk of contracting various illnesses. High Everyone Seek for help from neighbors and calm the guardian down. Immediately call for ambulance. Proper storage for sharp items. Make sure to put it back where it belongs after using Also remove all jewelry, including rings, before operating a power tool, and avoid wearing loose clothing.2.1.8 POTENTIAL BARRIERS This event is likely to be cancelled due to a variety of factors. For example, participants may have a bad internet connection, making it impossible to converse with them when they are lagging, and we may not be able to comprehend what they are saying when they are lagging and glitching on the other end. Furthermore, participants using only smariphones would be inconvenient due to the limited sereen size. Similarly, participants may disconnect during the event, causing him or her to miss a portion of the event, which we will have to explain again when she reconnects, On the other hand, due to the various risk factors, our event may be rejected by the Ministry of Education and the principal. If the Ministry of Education does not approve the event's execution, our team members will be unable to carry it out at all. 2.2 “Exploring Brunei Heritage” 1 Summary of the event Following on from the second event suggestions which is similar but different content, which was proposed by one of the team members, - This is an event focused on learning more about Brunei's culture and heritage. This event will take place virtually. Moreover, we will host this event virtually via Microsoft Teams in order to communicate with our consumers on one of the Sunday afiernoons in January or February 2022. During the event, we will invite speaker from a certain museum to share interesting facts and stories about Brunei with our participants in order for them to have a better appreciation of the country's rich history. In the meantime, we'll prepare some activities, such as a quiz. centered on the speaker's stories. Hence, this will need participants full attention, Pa ipants with the most correct answers will eam an amazing reward from us. We decided to create this event because today's youth is less knowledgeable and less interested in their own country's culture and heritage. Therefore, we believe that by hosting this event, we will be able to raise public awareness about the need of preserving our culture in these days, as part of it is becoming obsolete, and we need more youngsters to maintain it so that it can be passed down from generation to generation.2.2.2 Potential Customer For potential customers, we will be looking at the internal and extemal customers for this event. In our case, our external customers will be the students, teachers and Principal from and their families and friends are also encouraged to join our event as well. On the other hand, our internal customers will be the team members, the guest we invite and runner. In addition, Ministry of Education and our tutors are also considered as one of our internal customers. Our goal for this event is to reach at least 50 customers before the registration dead! 2.2.3 Needs and Wants of customers Understanding the difference between a customer's wants and needs is essential to successful in | customers which includes the team members to the retail merchandising industry. For inter support each other during the event and help out each other to ensure a smooth event. For example, public relation and sccretary must coordinate with each other to give quality service to the customers, Meanwhile for guest, runner, the Ministry of Education, and our tutors will need to rely on the information provided by us regarding the event. Besides that, our team needs to be friendly and polite while working with them as well, Aside from that, we will need to provide the confirmed date and time of the event to the guest we are inviting, as well as negotiate her fees for attending our event. As for our tutors, we will need to keep them up to date on all aspects of our event so that they can prepare any relevant documentation if needed for us such as the permission letter from principal. For our team members, we all should maintain organized works them and show respect to the internal customers in order for the event to run smoothly. As for our external customers from , they may expect a g00d customer service from our team which includes our team to deliver clear messages and information regarding the event. Besides that, they might need their internet connection to perform well on that day and also zero technical difficulties from our side, as this would impact our customer satisfaction in the end. Aside from that, they will want us to keep them up to date on any changes made to the event once it has been confirmed sueh as the event itinerary so that they have a general concept of how the event will go. In this case, we would set up a WhatsApp group chat with our participants to communicate effectively. 4Resource needs according to TEL! Technology Economic In terms of technology, we will need to ulllize electronic devices such as laptops or desktops to run the virtual event, as well as smartphones to Pp electrical accessories such as a webcam and microphones during the rm some important tasks. Aside from that, we may require various virtual event. Most importantly, we need stable Wi-Fi to access Microsoft Teams and other applications, Furthermore, we will be using, laptops majority of the time because most tasks, such as creating letters, surveys, designing posters, and finally attending the virtual event. Additionally, we will hold the virtual event via Microsoft Teams. Besides from that, in order to join our event, our customers will need to have these electronic devices. The cost of attending this event will range from BNDIO to BNDIS. If | our customers are in high demand, we will also offer promotions such as | early bird discounts or first come, first served. Aside from that, the cost of inviting the guest will most likely vary between BNDSO to BND100. Legalities will be writing official letters to the Ministry of Education and the principal in order to obtain permission to carry our event. Other than that, registration form will also be given out to our customers. Operational Operational in this event will include all of the Wunderschénen Tours’s team members, tutors to supervise throughout the event and guest, Schedule We will start the event at 12" March, 2pm in the afternoon. This whole virtual event will last for about two and a half hours long with breaks in between, = 2:00pm — 2:15pm : Attendance = 2:15pm —2:30pm : Introduction /Ice breaking (warm up) 4+ 2:30pm — 3:30pm : Welcome ourspecial guest / Sharing sessions * 3:30pm ~ 3:35pm: 5 minutes break 3:35pm — 4:00pm : QUIZ TIME * 4:00pm — 4:15pm : Questions and Answers session 4:15pm —4.30pm : Closing remarks /’Thank you / Sean feedback QR code. 2.2.5 Research Costings ‘This section is to ensure that the total expenses for this event do not exceed our budget. The budget for "Exploring Brunei Heritage" is shown in the table below. Budget forecasted for “Exploring Brunei Heritage” Expenses s Guest fee from Royal Regalia Museum | 100 Rewards for participants 60 First Place - $30 worth of goodies, Secong Place - $20 worth of goodies Third Place - $10 worth of goodies Runner 15 (5x3) Total «LATS2.2.6 SWOT Analysis A SWOT analysis is a summary of an event's strengths, weaknesses, opportunities, and threats, Additionally, the objective of a SWOT analysis is to help organizations, which is our case are the team members, in developing a complete understanding ofall the aspects involved in deciding which event to hold. STRENGTHS Majority of the participants would have access to internet. Since it is hold remotely, participants may just relax at home while listening to the sharing sessions of the guest regarding Brunei history. We are able to raise awareness on preserving culture and heritage to more people when conducting this, event. Pai Brunei’s heritage through the sharing pants can gain knowledge on sessions. More likely to have higher participation figures than physical event as people can join in wherever they want which means greater flexibility for attendees. Participants may have problems with their internet connection, “The audio of the presenter might not be clear to some of the participants, Not ll participation has internet access at their house, Because it is conducted virtually, there will be limited interaction with participants Might experience techni issues such as lagging and glitchOPPORTUNITIES THREATS - By conducting this event could bring people together, It creates social solidarity, cohesion and fostering social inclusion. Cultural activity in children and youth assists in the development of thinking skills, self-esteem, and resilience, all of which boost educational outcomes. Cultural heritage broadens educational and lifetime learning opportunities, including a better grasp of history. Customers with faulty speaker may not Jearn much from the event Pa the talk Lack of security awareness. When ipants may not pay attention to conducting a virtual event, it will always link with security. There is possible risks of breach or cyber attack during the event, Based on the market search survey we did, there is low demand of people wanting to join cultural event.2.2.7 RISK ASSESSMENT A risk assessment is the process of identifying what hazards might e or may appear in the event which are likely to cause harm to the customers. We analyze and evaluate the risk associated with the hazard and also determine an appropriate way to avoid or control the risks. The table below shows the overall risk assessment in this event. No. Risks Level of risk Who are at risk Contingency actions and plans 1. Problems with internet connection and speeds. High Everyone ‘© Make sure to test Intemet speeds early in the process so that if an upgrade by a user has to occur, you have plenty of time to address the situation. * There are many online options for testing connection speed. Simply type “test Internet connection” in any browser to see options or use a service such as | https://www.speedtest.net/, or https://fast.com/# | Delivery failure Low Runner ‘+ Make sure the gift is kept in safe. ‘Sound considerations Tigh Everyone * Best practices include using headphones with a built- in microphone, hard wired instead of wireless, as this will reduce background noise. When not speaking, speakers should be muted to reduce background noise occurrences. Payment ‘Medium Everyone '* Subject to human error and/or intentional fraud, make sure that all payments are being taken i to account.2.2.8 Potential barriers This event has a similar problem with the first event that are considered as potential barriers. First of all, because it is conducted virtually so it is likely that participants will be experience intemet Jost connection as well as impossible to converse with them when they are lagging, and we might not able to comprehend what they are trying to say when they are experiencing lagging and litching on the other side, Furthermore, the approval of Ministry of Education needs to be taken into account as well because if our event got rejected, we will not be able to carry out the event, Last but not least, we are worried about the demand of participation in cultural event from the results of market research survey that we conducted. Hence, when the number of pai Jow, the point of the running the event will be pointless and not as enjoyable. 2.3 “Crusin’ down Brunei River” 2.3.1 Summary of the event Lastly, the third event we have planned is called "Crusin' down Brunei River," and it will most likely take place on March 12, 2022, Saturday afternoon at AFAfiah Jetty. If the current situation in our country allows, we will hold it physically this time. Our plan for this event is to have a tour around Kampong Ayer, widely known as "Venice of the West," the world's largest water village by using speedboat which is known as water taxi, the main transportation in Water Village. Throughout the event, we will have guests who will share history and facts when they arrive at a certain historical location such as Jong Batu. If we are allowed, we will request Al-Afiah boat driver halt us at Kampong Ayer Cultural and Tourism Gallery to have a visit which showcase artefacts and relies from early years of settlement in Kampong Ayer along with great photos and explanations of the village traditions. After the boat trip, we will gather our participants at a local restaurant to conduct our quiz session. Furthermore, the prices for participation will vary from BND10 to BND20. The purpose of this entire event is to provide our attendees with a deeper understanding and knowledge of Brunei's fascinating past and histori2.3.2 Potential Customer For potential customers, we will be looking at the internal and external customers for this event. In our case, our external customers will be the students, teachers from On the other hand, our internal customers will include the team members, the guest we invite, the person who drives the water taxi, Ministry of Education, Principal of and our tutors. Our goal for this event is to reach at least 50 customers before the registration deadline. Needs and Wants of customers For intemal customers which includes the team members to support each other during the event and help out each other with them to ensure a smooth event, We will have to frequently update to them if there are any changes made to the event. Besides that, our team needs to be friendly and polite while working with them as well. In addition, we will need to communicate with the owner of the water taxi in term of the capacity of the boat as well us the payment. Aside from that, we will need to provide the confirmed date and time of the event to the guest we are inviting. As for our tutors, we will need to keep them up to date on all aspects of our event so that they can prepare any relevant documentation if needed for us such as the permission letter to principal. For our team members, we all should maintain organized works them and show respect to the internal customers in order for the event to run smoothly. As for our external customers’ needs and wants from they may expect a good customer service from our team which includes clear messages delivered by our team and information regarding the event. Besides that, they would want a good accessibility to the destination such as providing buses for them. Aside fiom that, they will want us to keep them up to date on any changes made to the event once it has been confirmed such as the event itinerary so that they have a general concept of how the event will go. Other than that, they may want the charges to join the event to be as low as possible. Additionally, they might expect fun activities and food and beverages provide by us. Most importantly, they may be concerned about their own safety when joining this event. In this case, we would set up a WhatsApp group chat with our participants to communicate effectively. 10Resource needs according to TELOS Technology In terms of technology, we will need to utilize electronic devices such as ;. We will be laptops, printers and smartphones to perform important tas using laptop to create and send official letters, create survey and design needed posts for the event whereas for printers, we will need to use it to print out the lists of customers going to check attendance on the day of, the event. Economie The cost of aitending this event will be $17 per participant. IF our | customers are in high demand, we will also offer promotions such as early bird discounts or first come, first served. Besides that, we will be using Al-Afiah’s water taxi promotion package which priced at BND150 for 18pax. Other than that, after the event, we will distribute homemade food packages to our participants which will be charged $2 each. Additionally, the gifis to be given out to everyone will be key chain and fridge magnet which costs BND2 and BND3 respectively. Legalities Legalities will be writing official letters to the Ministry of Education and the principal in order to obtain permission to carry our event. Other than that, registration form and parental consent form will be given out to our customers. include all of the Wunderschdnen Tours’s Operational Operational in this event wi team members, tutors to supervise throughout the event and also the water taxi Schedule ‘We will start the event at 12" March, 2pm in the afte moon. This whole virtual event will last for about three hours long with breaks in between. + 1:50pm — 2:00pm : Arrival of participants @Al-Afiah Hotel Lobby + 2:00pm — 2:10pm Safety Briefing by Al-Afiah * 2:10pm ~ 4:10pm : Cruise begins * 4:10pm — 4:30pm : Quiz. with amazing prizes after cruising * 4:30pm ~ 4:35pm : Goody bags given by the team and Al-Afiah 11* 4:35pm — 4:50pm : Group photo sessions Event ends + 4:50pm ~ 5:00pm : Closing remarks 2.3.5 Research Costings ‘This section is to ensure that the total expenses for this event do not exceed our budget. The budget 1" is shown in the table below. for "Crusin’ along Brunei Budget forecasted for “Crusin’ along Brunei River” ESTIMATED FINANCIAL BUDGET EXPENDITURE ACCOUNT. s s Entrance fee: * Al-Afiah boat price $150 $150 $150 Gifts: se ee "Wooden keychain $3x5 $15 "Fridge magnet $3x6 $18 * Colored keychain $2x5 $10 * Delivery charges $3 $46 Prizes: * First Place - $30 worth of goodies $30 + Secong Place - $20 worth of goodies $20 * Third Place - $10 worth of goodies $10 $60 12Others: Plastic bags to put the prizes, gifts and food $5.80 $5.80 $261.80 2.3.6 SWOT Analy: A SWOT analysis is summary of an event's strengths, weaknesses, opportunities, and threats. Additionally, the objective of a SWOT analysis is to help organizations, which is our case are the team members, in developing a complete understanding ofall the aspects involved in deciding which event to hold. STRENGTHS WEAKNESSES Participants able to experience water taxi riding and also explore Kampong Ayer. Participants can know more interesting stories behind each historical spot we stop by. We are able to raise awareness on preserving culture and heritage to more people when conducting this event Participants can gain knowledge on Bruneis culture through the sharing sessions. If lucky, participants get the chance to see wild animals along the way and see them close in range. Due to the loud splashing water, we would not be able to hear what the speaker said, Kampong Ayer’s terrain will be quite dangerous to customers if its slippery and not properly maintain, 13OPPORTUNITIES THREATS By condueting this event could bring people together. This event has the opportunities for us to promote Brunei through word of mouth of part ants by their experience in the event to others. Participate in cultural activity in children and youth (our customers) in the development of their thi ing skills, self-esteem, and resilience, all of which boost educational outcomes. Cultural heritage broadens educational and lifetime learning opportunities, including a better grasp of history as younger generation are ignorance to their cultural roots. Based on the market search survey we did, there is low demand of people ‘wanting to join cultural event as they would prefer more exciting and adventurous event. It may not appeal to the younger generation, The weather is one of the factors for us to take note as we wouldn’t know if on the event day will it rain or not. If it continues raining before the event we will need (0 postpone for event to a later date. 42.3.7 Risk Assessment A risk assessment is the process of identifying what hazards might exist or may appear in the event which are likely to cause harm to the customers, We analyze and evaluate the risk associated with the hazard and also determine an appropriate way to avoid or control the risks. The table below shows the overall risk assessment in this event. No. ] Risks Level of risk | Who are at risk ] Contingency actions and plans 1. | Some of the participants | Medium Everyone ‘* We will need to remind participants to maintain their might have the water intake as seasickness and related medications | possibility of getting cause dehydration and headaches. It is not advisable seasick. to drink milk or coffee. | | © Before boarding the water taxi, we will provide | seasickness pills for all participants jus in ease they need it. © We will make sure to carry few plastic bags with us. * Ifserious, we will stop the event immediately and drop by at the nearest Hospital. 2. _ | Falling over because of | Medium Everyone © We will remind customers to walk slowly and the unstable walkway in carefully when they are at the terrain, Kampong Ayer. © We would go in small groups and pay attention of any holes or unstable in the walkway. 15We will perform first aid procedures by applying ointment and necessary medication to the affected wound and carefully wrap it with clean bandage. 3. | Sound considerations | Low Everyone We will bring loud speaker along so that the speaker | could use it to share his stories loud and clear. 4. | Sunburn due to too High Everyone Before participants coming to the location, we would | much exposure to the recommend them to apply sunscreen and wear extreme sun. protective clothing such as long sleeves and slacks as well as a wide-brimmed hat to protect participants against the sun’s harmful effects. 3. | Fainting and dizziness | Medium Everyone We will prepare exira water and wet towel to calm as a result of extremely their body temperature down. high temperature We will stop the event immediately and go to the | nearby hospital. [6 | Attacked by wildlife | Medium Everyone The boat driver has to be careful and maintain a | | animals distance with the wildlife animals. | | We will perform first aid immediately to our participants if the wildlife attacks and will try our best to calm our participants down, 16Potential Barriers ‘There are several possible barriers that might prevent this event from taking place. One of the potential barriers is that this event includes boat riding and parents may refuse to allow their children to participate due to the risk of seasickness and sunburn stated in the risk assessment. We will most likely lose customers if they refuse to give permission to their children to participate in our event. Similarly, to the prior planned events, the authority to hold this event from the Ministry of Education will determine whether or not our event is cancelled. We will be unable to hold the event if the Ministry of Education disapproved it. Last but not least, due to the current epidemic happening in our country, there are quite a number of students from our school got tested positive for Covid-19 and hence they might not be able to join our event even after they have registered for it, 2.4 Survey On the 11"" November 2021, we conducted a market search survey where we share it into our own group tutor group chat and other social media platform to gain more responses and to find out what are the customers” preferences. First and foremost, we asked if the individuals filling out this survey were students from or not, and we received 83 replies, with 57 from our institution and 26 from other institutions. 1. Are you Ptesians ? 7Following that, we questioned which group tutor they were from if they were PTES students, and we discovered that BE 2 had the best score of all, with 13 points, while BES, BE6, and BE9 had the lowest scores, with just two persons from each group tutor answering to the survey. 2. Ityes please state your BE Apart from that, we investigated on how old our consumers ate, and the majority stated that they are between the ages of 17 and 18, with 7 people between the ages of 15 and 16, and 14 people aged 19 or above. On the other side, this survey had more female responses than male responses, with 26 males and 57 females responding. In my opinion, I think that students at the age of 15 and 16 are more likely to join our event as they are more curious in participating and would want to gain their experience. 3. How old are you? 184. State your gender @ Wee 2 @ Femse 3 Besides that, we mentioned if they preferred the event to be held virtually or physically, and the results showed that 23 individuals preferred virtual and 53 people preferred physical. This is because has more face-to-face interaction with the participants whereas virtual event has limited interaction, Aside from it, we asked about what type of event they would be most interested in attending, so we provided the options of adventure, cultural, educational, leisure, and guided tour. The majority of people preferred adventurous events, while the least preferred were educational and cultural events, which received the same number of votes (26). This is because most of the individuals ng adventurous event, After that, we surveyed them on what kind of event they thought we should filing in this survey were age between 17 and 18 and hence, they are more excited in joit conduct, and sports were the one received the most answers. 196. What kind of event would you like to participate in? © cent @ cine! @ beers 2 © stv " © Guides tow 2 » 7. Other than the choices above, please state other kind of event that you can think of Dore Detie Latest Responses 83 None Responses sotay ‘immovie™ Furthermore, respondents prefer to use Microsoft Teams as a communication platform for this event if it is conducted virtually, with Skype being the least preferred option. This is probably because most of them are students from PTES and we all have access to Microsoft Teams hence itis easy for them to access to it. Then we asked them which devices they would use to attend this event, and smartphone got the most votes, while desktop received the fewest. 8. Which communication platform do you prefer? Mooe Deis © Meosat Teome 2 \ © Gozgle meet R @ Sop 5 209. Which of the following device will you use ? Moce Det @ Srenprone n © Lpt00 \ @ Desitoe e @ wie " Moreover, we are concerned about whether or not our customers have access to th iernet, and the results of this question was 77 for Yes, 2 for No, and 7 for sometimes. 10. Do you have access to internet or mobile data ? Move Detais @ ve: 7 @ vo 2 @ sometimes " In this survey, we added questioned if they were willing to spend money on our event admission fees, and we were glad to see that there were 27 votes for Yes, 47 for Maybe, and 9 for No. Besides that, we looked about their ideal price range that they would accept, and the majority of them wanted a price range of $10 fo $30. The more affordable an event is, the more people will attend, 11. Are you willing to spend your money for entry fees ? Mare Betas ee a @ sajce a @ Wo 9 2112. if your answer is yes or maybe, how much please specify below. se Detals Latest Responses 83 "$2-815 Responses ess os possible” “below $50" Also, we questioned when they would want the event to be conducted, and we had School Holiday, 47 the highest and the fewest were on weekdays, which comprises of 24 votes. Last but not least, we asked how they wished to be informed on this event, and WhatsApp obtained one of most votes ,69, followed by Instagram, and leaflets received the least. Hence, we will ereatea WhatsApp group chat with our customers once they confirmed to join for better communication between the team members and customers. In the group chat, we will update any changes made to the event and update the date and time of the event. 13. When do you want the event to be held? 14, In what way(?) would you like to be updated about the event? Move Det © Winatspe e © iesapan " @ se ® : © Fon : » © Pieces estes 8 2 . i (eal ome |! 22As a conclusion, conducting this market research survey provides the team members with information that reduces risk and uncertainty. Moreover, we also get to analyze the needs of our potential customers and makes good decisions in order to satisfy their needs. Other than that, this benefits us in understanding what our customers want in our event and we would consider which event would suit the majority of the customers. 2.5 Conclusion Looking back at cach of the feasibility studies we have conducted as well as based on the results from the survey, our team decided to carry out the event on “Crusin’ down Brunei River”. Based ‘on the results from the survey, we noticed at large number of people chose to conduet physically and hence the event “Crusin’ down Brunei River” is chosen. Other than that, itis crucial to promote the ideas of preserving our own country’s culture and heritage to allows us to identify ourselves with others and deepen our sense of unity and also irrefutable connection with the past. Additionally, we decided to conduct this event because it is more interesting than the over two events in terms of the flows of the events and the activities. Based on the Feasibility Studies that we carried out on *Crusin’” down Brunei River’, Even if “Crusin’ down Brunei River” has the ‘greatest cost of expenditures in running the event, if the demand for customers to participate is high, the cost of expenses will not be an issue. 2.6 Contingency plan We will make sure to consider the weather, the Ministry of Education's approval, and that this event is not held during the exam period as it will affect the students’ motivation to study. In this case, there will not be many people joining as they will need to revise for their exams and thus, we will have fewer customers. Besides that, our team has thought about it that if we were not able to carry out this event, we planned to carry out the virtual event on “Exploring Brunei Heritage” as itis easier to carry out, lesser risk factors and also lower cost of expenditures in running the event. Furthermore, because “Exploring Brunei Heritage” will be carried out remotely, participants may just relax at home while listening fo the sharing sessions present by 23guest regarding Brunei's interesting facts and heritage. At the meantime, we are able to raise awareness on preserving culture and heritage to more people when conducting this event. 243.0 Business Plan 3.1 An Event Summary This event we are conductin, place on March 12, 2022, Saturday, 2pm in the afternoon at Al-Afiah Hotel's Jetty. We will hold s titled "Crusin' down Brunei River," and it will most likely take this event physically. Our flows of this event are to have a tour around Kampong Ayer, widely known as "Vernice of the West,” the world’s largest water village by using speedboat which is known as water taxi, the main transportation in Water Village. Throughout the event, we will have guests who will share history and facts when they arrive at a certain historical location, The historical location that we will be visiting are Eco Corridor, Jong Batu, Istana Nurul Iman, Kampong Ayer, Raja Isteri Pengiran Anak Salcha (RIPAS) Bridge and lastly Pulau Sibungur. If we are allowed, we will request Al-Afiah boat driver halt us at Kampong Ayer Cultural and Tourism Gallery to have a visit which showease artefacts and relics ftom carly years of settlement in Kampong Ayer along with great photos and explanations of the village traditions, After the boat trip, we will gather our participants at a local restaurant to conduct our quiz session, Furthermore, the quoted the fees of joining this event will be $17 per pax including meal and drink. The purpose of this entire event is to provide our participants with a deeper understanding and knowledge of Brunei's fascinating past and histories. 3.2 Aims and Objectives of the event Aims The aims of this event are: Y To promote Brunei’s culture and tradition and also domestic tourism in this event. Y To let participants, have a deeper understanding of Brunei’s cultural after the event. Y To getat least 15 customers to join the event. v To achieve at least 75% of satisfaction from customers. 25