BULLET POINTS PREPARED FOR CP ASSOCIATES BY SBILD SALT LAKE

MOD/ SB Plus

• TDS IS applicable for MOD/ SB Plus at the prevailing rate.

• In SB Plus accounts, sweep is possible any day of the week.
• In the case of SB Plus account resultant balance is the Balance which will remain in
the account after effecting sweep.
• In SB Plus both Sweep & reverse sweep take place.
• Subsequent deposits in MODs should be minimum of Rs.10,000/- and additionally in
multiples of Rs.1,000/-.
• Savings Plus Account is an Account wherein surplus fund above a threshold limit
from the Savings Bank Account is transferred automatically to Term Deposit
• The start date should be later than the account opening date in sweep creation for
SB Plus.
• 0.5% penalty will be levied in case of premature payment of MODs of below 5 lakh
under SB Plus scheme.
• MOD can be opened in the forms of both TDR and STDR
• Savings Bank Accounts are treated as inoperative if there are no transactions in the
account for over a period of two years. For the purpose of classifying an account as
inoperative, debit as well as credit transactions, induced at the instance of customers
or induced by a third party are considered. In case the customer has given a
mandate for crediting the interest on Fixed Deposit or dividend on shares to the
Savings Bank account, it should be treated as a customer induced transaction. As
such, the account should not be treated as inoperative as long as interest/dividend is
credited to the Savings Bank Account. However, Service Charges levied by the Bank
should not be considered. In case of Inoperative Accounts facilities like
ATM/INB/Mobile banking will be inactivated

Realtor Current Account

• Realtors of Residential and Commercial Real Estates are eligible to open RERA
current accounts.
• Account 1 (RERA) is for receipt of 100% Collections.
• Account 3 (RERA) is for Day to Day operations for receiving 30% of Collections
(funds to be transferred from Account 1).
• Realtor Current Account variant is to meet the requirements of Realtors
• Realtor Current A/c has been divided into 3 variants

BSBD Small Accounts

• In BSBD Small Accounts, aggregate of all credits in a Financial Year is not to

exceed Rs.1,00,000/-,
• All withdrawal and transfers should not be more than Rs.10,000/- in a month
• The maximum balance can be Rs.50,000/-
• A small account shall remain operational for initial period of 12 months.
Capital Gains Account

• The Maximum number of nominees permitted in this account is 3

• In case of death of the depositor having 3 nominees the amount will be paid to all 3
nominees equally
• Form E is used for nomination under capital gains
• Form F is used for cancellation or change of nomination
• Form for closing the account under the capital gains accounts scheme 1998 by the
nominee/ legal hair of the deceased depositor is : Form H

Power Jyoti Current Account

• Power Jyoti PUL is the exclusive Current Account for Institutions, Firms, Educational
Institutes, Government Bodies etc for the collection of fees/funds/fines etc.
• One major benefit of Power Jyoti account is that organisations get access to the MIS
in desired format
• The required minimum average balance for Power Jyoti A/c is Rs.50000
• In Power Jyoti A/c, collection of funds is possible through branches and internet
banking

TDS functionality in CBS

• Correct information about the Date of birth, gender and residential status of a
customer recorded at CIF level is very important for effective working of TDS
functionality in CBS
• The threshold for non deduction of TDS on deposits for resident individuals is
Rs.40000
• Threshold for non deduction of TDS on deposits for resident individuals is Rs.40000
• Under section 206AA of the Income Tax Act, the applicable rate of TDS if PAN is not
provided by the depositor is 20%
• Threshold for non deduction of TDS on deposits for senior citizen is Rs.50000
• Customers aged below 60 years can submit form 15G, if otherwise eligible

BCSBI

• Bank's Commitment to Customers and Bank's commitment to MSE are the two kinds
of codes under BCSBI
• SCBs, RRBs and Urban Co-operative Banks are members of BCSBI
• BCSBI Stands for Banking Codes and Standards Board of India
• BCSBI was established on 18th February 2006

Surabhi Current Account

• Surabhi Current Account provides for sweep and reverse sweep option to
Corporate Liquid Term Deposits (CLTD).
• Auto sweep facility is on a monthly basis
• The balances in the Current account will be transferred automatically by means
of auto sweep facility to either TDR or STDR
• The threshold limit in the operating account to be maintained will be at Rs.100000
Shubarambh Current Account

• The required Min. Average Balance for Shubarambh product 12 months after
account opening is Rs.20000
• There is no need to maintain Minimum Average Balance for Shubarambh CA during
initial 12 months.
• Shubarambh is the Current Account Variant we have for Start-ups
• Valid Startup Certificate of Registration is to be issued by Ministry of Commerce and
Industry
• Private Limited Companies having a valid Startup Certificate are eligible for opening
a Shubarambh Current Account

SBI Global Edvantage

• SBI Global Edvantage Loans are granted to deserving/meritorious students for

pursuing full-time regular courses in foreign colleges/universities
• The minimum Loan amount in this product is Rs.7.5 lakh
• The margin stipulated in this product is 10%
• Security: Immovable property where the value should be 110% of the loan amount
• The maximum Loan amount in this product is Rs.1.5 crore

SBI Smart Top Up Home loan

• The maximum tenor of the loan will be the residual tenor of underlying Home Loan or
20 years, whichever is lower.
• Minimum Home Loan Limit of Rs. 20 lakh
• Minimum residual tenor of underlying Home Loan Account is 5 years
• No instance of the underlying HL Account slipping to SMA (RG-2) in the past
• Term Loan facility is extended

NRI Home Loan

• The maximum repayment period is 30 years subject to the stipulation that the loan
should be liquidated by the age of 60 years or by the age of retirement
• NRIs, with total work experience of 3 years in India or abroad, who have taken up
jobs / professions / other economic activity abroad for better prospects are eligible
• The loan can either be a Term Loan or an Overdraft
• The maximum LTV Ratio for loan above > 75 lakh for salaried customer under NRI
Home Loan is 75%
• The minimum loan amount under this scheme is Rs.3 lakh

SBI Realty Gold Loan

• The minimum and maximum loan amount in the product is Rs.50000 and Rs.50 lakh
respectively
• Purpose: To meet Project price escalation, Registration charges of house property,
Margin money requirement for housing loan
• Tax benefit: Benefit for interest portion in IT 24(b) Sec 80C Principal
• Minimum age requirement is 18 years
SBI Loyalty Car Loan

• Processing charges are waived for this product

• Loyalty car loan is applicable to home loans who have regularly repaid the loan for a
period of 1 year after the moratorium period
• If the loan amount is above Rs.10 lakh it is mandatory to extend the mortgage on the
house property
• IT/ Form 16 is mandatory in order to assess the loan amount

SBI student Loan

• The loan can be classified under priority sector

• The margin stipulated in this product is 5%
• Maximum repayment period under the scheme is 15 years excluding moratorium
period
• Security is Nil, as it can be covered under CGFSEL

SBI Flexipay

• Maximum repayment period in this product is 30 years

• No upper limit. Quantum of loan will be calculated as 1.20 times the applicable
eligibility
• The minimum repayment period in this product is 25 years
• Minimum age requirement is 21 years

SBI Skill Loan

• Security required for this product is nil

• The moratorium applicable is 6 months from completion of course
• There is no margin stipulated in this product
• The maximum loan granted under this scheme is Rs.150000

NRI Car Loan

• As per scheme, Resident Indian who is the guarantor to the loan in NRI Car Loan
should be a close relative. Father-in-law/Mother-in-law is the not correct close
relative as per above?
• The minimum net Income for NRI customer for availing the NRI car loan is NMI US $
1000.00 or equivalent in other currencies Or, Minimum NAI US $ 12000 or equivalent
in other currencies
• The minimum & maximum permissible loan amount as per the Scheme are :
Minimum Rs. 1.00 Lakh and Maximum: 18 times of NMI (of Borrower) or 1.5 times of
NAI (of Borrower)
• The eligibility criteria for availing NRI car loan are- having a valid Indian passport,
being employed abroad for at least 2 years, holding a valid job contract/work permit
and having NRI account with our Bank for at least 12 months with min. average
balance of Rs. 50,000/- or New Account with USD 5000/- or equivalent.
Home Loan

• Two Co-Borrowers can be added for arriving at Loan Eligibility

• Maximum repayment period in this product is 30 years
• The max age for availing HL is 65 years
• The secondary CIC report is obtained from CRIF Highmark

High Value Super Bike Loan

• The minimum Net Annual Income for Salaried Class Applicant/Co-applicant: Net
Annual Income of applicant and/or co-applicant if any, together should be 3.00 Lakhs
and above
• CIC Score required: Salaried customers/ Defence Pensioners: Minimum 700 and for
Others -731
• Age criteria for the High value Super Bike Loan: 21-57 Years
• Minimum Loan: 1.50 lakh Maximum loan 25.00 lakh

Assured Car Loan

• There is no upper age limit for Assured Car Loan scheme

• Assured loan can be sanctioned to customer having TDR/ STDR in his/ her own
name
• Assured loan can be sanctioned to customer having TDR/ STDR in joint names (with
2 persons)
• There is no CIBIL score stipulation

Pre Approved Insta Top Up Loan

• The maximum loan amount under Pre approved Insta top up loan through YONO, is
Rs.1,00,000.00
• The validity period of Insta top up loan offer is within one month from the date of offer
• Maximum period of loan is 12 months
• Eligibility criteria: Minimum existing Xpress Credit Loan Limit of Rs 1 lac, Minimum
residual maturity of Xpress Credit Loan 1 year, Satisfactory repayment record of at
least 1 year

Pre Approved Pension Loan

• Maximum Loan tenure for Pre Approved pension loan is 60 months or (72 Years -
Age of customer (Years and Months) as on Quarter end date of data extraction i.e.
31st March, 30th June, 30th September, 31st December) in months whichever is
lower, Subject to EMI/NMI < 50%.
• Minimum Loan amount: Rs.25000
• Pre approved Pension loan (PAPNL) has to be completely repaid before 78 years of
age
• Maximum age up to which customer is eligible for Pre approved Pension loan
(PAPNL) is 72 years
• Maximum limit is capped at Rs.2,50,000.00
SBI Jai Jawan Pension Loan

• The maximum loan amount: - 36 times net monthly pension subject to a max of
Rs.14 lakh
• There is no primary security requirement for this product
• Only Demand Loan can be sanctioned
• Maximum repayment period in this product is 72 months

Xpress Credit Insta Topup Loan

• Maximum period of loan: 36 months

• The validity period of Insta topup loan offer is within one month from the date of offer
• Minimum residual maturity for existing Xpress credit loan must be more than 12
months.
• The maximum loan amount is Rs.3,00,000.00
• Eligibility criteria: Minimum existing Xpress Credit Loan limit of Rs.1 lakh, Minimum
residual maturity of Xpress Credit Loan of Rs.1 year, Satisfactory repayment record
of at least 1 year

YONO Krishi

• The incomplete application will be available to the customer for 30 days to resume
the further process of Agri gold loan through YONO KRISHI
• The maximum loan limit for Agri gold loan in YONO KRISHI is Rs.20,00,000
• The validity of Agri gold loan reference number generated in YONO KRISHI is 30
days
• Maximum of 5 live Agri Gold Loans per CIF are allowed
• Prerequisites: CIF to be KYC compliant, Aadhar details should be available in CBS,
PAN should be updated in CIF

SBI Bullet repayment Gold Loan

• Gold coins can be accepted up to 50gms only

• The maximum loan amount is Rs.50 lakhs
• Maximum repayment period in this product is 12 months
• The minimum purity of gold ornaments for availing gold loan is 18 carat

Xpress Elite

• The minimum CIBIL SCORE of 650 is required for Govt. Employee under the
Scheme
• The maximum loan amount is Rs.20 lakhs
• Documents to be obtained from customer not maintaining Salary account with our
Bank under the Scheme: Latest month Salary Slip showing all deductions, latest
three month Salary Slip showing all deductions, NACH Mandate in addition to
standard loan documents from LS/RLMS
• EMI/NMI ratio permitted under the scheme: <= 60%
BHIM SBI Pay

• Minimum Operating System requirement in case of Android mobile phone is of

version 4.2 and above
• The maximum transaction limit per day on BHIM SBI Pay: Rs.100000/-
• Virtual Payment Address(VPA) is compulsory, Account number & IFSC Code is one
of the payment options, QR Code is one of the payment options, MMID is one of the
payment options

Pre Approved Personal Loan

• The loan account under PAPL will be opened automatically by the system under the
Customer's Home Branch where the CIF is maintained
• As soft recovery measures the following will be initiated by system when repayment
in PAPL account is delinquent: SMS to customer, email to customer, SMS to Branch
Manager
• Non-CSP account holders where average quarterly balance of Rs.20,000.00 and
above are also eligible
• While availing PAPL in YONO, there is no need to upload any document

Behavioural Science, Gender Sensitivity, Consumer Protection

• Empathy helps in enhancing customer service as the customer feels: being valued
and important
• Empathetic listening helps in: Enhancing Communication skills, Enhancing
Interpersonal relationships
• Empathetic listening is not being inattentive to what is being said by the other person
• Empathy is: the ability to understand and share the feelings of another, ability to have
a human interaction with the customer
• Sexual Harassment: Any person aggrieved by the decision of the IC may prefer an
appeal within 90 days to IAC
• The redressal mechanism available in our Bank against Sexual Harassment of
women is to lodge a Complaint to internal committee
• The internal committee for investigating cases of sexual harassment is headed by: a
lady officer of senior rank
• Portal for raising a complaint under sexual harassment: SBI Times : Home Page>>
Quick Links>>GARIMA
• Any aggrieved woman may make complaint in writing to the Internal Committee or
BM for forwarding to Internal Committee or in GARIMA portal (Home Page>> Quick
Links>> GARIMA)
• The following is true if the case is settled by conciliation on request of complainant. a)
The settlement if arrived, shall be recorded by hand forwarded to the appropriate
authority, with recommendation, for further action b) Copies of the settlement shall be
provided to complainant and respondent c) No further inquiry will be conducted.
• The following measures can be adopted: a) Transfer the aggrieved woman or the
respondent or both to different workplace(s) b) Granting a leave to the complainant
upto a period of 3 months, over and above, as applicable in the service rules
 • a) A complaint of Sexual Harassment at Workplace may be made to the concerned
IC within a period of three months from the date of incident b) In case of a series of
incidents; the complaint should be made within a period of three months from the
date of last incident.
• Sexual Harassment includes a) Persistent watching, following, contacting of a
person; b) Demand or request for sexual favours c) Physical contact and advances
• COPRA Act came into force in 1986
• If the amount of goods, services or compensation claimed is Rs.8 lakh or more, the
consumer can directly approach the district forum only
• Under COPRA, the cases exceeding Rs.1 crore would be handled by the state
commission only
• Rights of customer under COPRA: to be protected against marketing of goods
hazardous to life/ property, to be informed about quality/quantity/ price/ standard, to
seek justice against unfair trade practices
• Any person aggrieved by an order made by the National Commission may appeal to
Supreme Court within 30 days from order
• The statement "Remember when you are dealing with a Customer You are the
BANK" is a Rule of Courtesy and shows positive behaviour with the customer
• To develop the "YOU" attitude in communication, you must project "Empathy" into
business communications
• Consciousness is not one of the 7Cs of communication
• "Coherence" in communication means to organise the message
• Customers feel at home when a) Being Greeted, b) being made to feel important by
talking in interesting terms
• Listening skills help in understanding client needs
• Rejections will happen and it’s all part of the process. The salesperson should realise
that consistent efforts with patience ultimately yield results

Customer On-boarding and Digital Products

• Examples of areas under Functional Classification of RFI: Locker Operations

monitoring, Mutilated Indian Currency Notes, Non Customer Monitoring
• Suspicious transactions: Attempted fraudulent transactions can be classified as
Suspicious transactions, Suspicious transactions may appear to not have economic
rationale or bona-fide purpose, Transactions whether or not made in cash can be
classified as suspicious transactions given a reasonable ground for suspicion
• 80 RFIs are issued by FIU-IND.
• Deviation in External compliance related value statements: Beneficial owners not
identified (in case of legal Entities), Customer risk categorisation not done, Accounts
of jewellers/bullion dealers not categorised as high risk
• Alert generated in Red Flag Indicators: An alert is the first step in identification of a
suspicious transaction, A red flag is a alert generated in regard to a suspicious
transaction, Alert may be system generated or non system generated
• Monitoring of transactions for the purpose of generating alerts is being done with the
help of AMLOCKK software by AML/ CFT cell Jaipur
• Caption Near Miss Event (NME) through Incident Management Module in Oraa portal
in SBI times
• Wrong product code results in non reporting of correct data to FIU-IND in monthly
return
• The following services is offered under YONO cash: cardless payments at POS,
cash@ CSP, cash withdrawals at CSP
• The validity period of the YONO cash request is 240 minutes
• Following are benefits of YONO cash to the customer: no need to carry ATM card, no
risk of card skimming, available also at customer service point
• YONO cash facility is available to customer at: CSP, POS location, SBI ATM
enabled with YONO cash
• Following payment options are available in YONO app: QR code payments using
BHIM UPI, Payment using Mobile number under quick pay for SBI customers having
mobile number in CIF, Payments using contacts under BHIM UPI
• e-RD account can be opened through YONO, e-RD can be closed prematurely
without visiting branch, overdraft can be availed against e-RD if required
• Following services are available in YONO: Activate SMS alert, stop payment of
cheque, change home branch of account
• The following options in YONO will help the customer to understand the spending
behaviour for better financial planning and budgeting: spend behaviour, know your
spend, spend pattern
• Following services are available about transaction enquiry in YONO: customer can
email the statement of account irrespective of number of entries, download the
statements in PDF format up to 150 transactions only
• UPI PIN is required to be entered while doing fund transfer in BHIM SBI Pay
• Nomenclature of Virtual Payment Address (VPA) created in BHIM SBI Pay:
uniqueid@sbi
• The maximum limit per transaction in BHIM SBI Pay during the cooling period after
registration: Rs.5,000.00
• Any number of accounts without limit can be mapped in BHIM SBI Pay
• The following is mandatory for registration to BHIM SBI Pay: Debit card, Mobile
number
• Impact of inputting incorrect Residency Status in CBS while on-boarding the
customer: Tax related Non Compliance, FEMA related Non Compliance
• Impact of inputting wrong Nationality while on-boarding new customer in CBS: On-
boarding of customers of blacklisted nations, Impacts generation of alerts for
transaction monitoring, Wrong reporting to FIU-India
• Impact of recording wrong input in the field Country of tax residency other than India:
Non Compliance of FATCA/CRS guideline
• HNI Code is a disabled field in the system, HNI Iis system defined, The basis of
defining HNI code is average quarterly balance
• Impact of recording wrong Occupation code in CBS: Impact on risk categorisation of
the customer
• There are no charges for non maintenance of monthly average balance for Insta Plus
SB Account
• VCIP – Video-based Customer Identification Process
• Benefits of Insta Plus SB Account: No branch visit required for opening, Unlimited
number of cash withdrawals in SBI ATM, No charges for ATM card
• Rupay classic debit card is made available with Insta Plus SB Account
• Mobile number is mandatory while opening Insta Plus SB Account
• Using "Get in Touch" option in YONO, onecan track the status of a complaint
• feedback.YONO@sbi.co.in is dedicated email support for YONO related problems
• The menu navigation for lodging a complaint in YONO: Login to YONO>>
Hamburger Menu>>Get in touch
• The following options are available under "Need Help" section in YONO for Customer
Support: FAQS, ASK SIA, Nearest Branch /ATM
• YONO Customer Care Contact No.: 1800111101
• After entering the details of cheques in YONO, within 30 minutes customer has to
submit the physical cheques in SMART CDK
• The benefits of branch in migrating customers to Smart CDK: Enhanced customer
experience, Reduction in Queues, Bulk Cheques
• A user can submit 10 cheques at once through YONO app for reference number
• Menu navigation in YONO app for deposit of cheque: Other Services>> Cheques>>
Cheque Deposit
• Migrating customers to CDK will help the branch to reduce customer complaints
related to delay in cheque clearing
• Eligibility criteria for Insta Plus SB A/c: "New to Bank customer" and does not have a
CIF, Resident Indian above 18 years of age who is literate, Mobile number registered
with UIDAI should be in possession of customer
• In Insta Plus SB A/c no Cheque Book is allowed
• Following are advantages of Insta plus SB A/c: No issuance charges and No Annual
maintenance charges (AMC) for ATM/ Debit card, No limit on the number of cash
withdrawals through SBI ATMs, no charges on NEFT/RTGS transaction, SMS and
consolidated account statement
• Virtual Card generation is not available in YONOLite
• Through mPassbook in YONOLite, customer can view the transaction enquiry even
in offline mode
• For submission of WSG form by the customer in YONOLite : PAN should be
available in CIF, Should have atleast one Fixed deposit account, Date of Birth must
be present in CIF
• The following payment options are availble in YONOLite: Cash withdrawal using
YONOcash, Quick transfer without adding beneficiary, UPI payment by scanning QR
code
• Rs.25,000.00 is the maximum per transaction limit under Quick transfer option in
YONOLite
• Impact of recording wrong Occupation code in CBS: Impact on risk categorisation of
the customer
• Following Documents are mandatory (among others) for opening account of a
partnership firm: Partnership Deed, PAN number of Partnership firm
• Following Documents are mandatory (among others) for opening Trust account:
Trust Deed, Registration Certificate
• Document required for opening account of Juridical person: Document showing
name of person authorised to act on behalf of entity
• Document required for opening Companies account: Certificate of Incorportaion
• Unregistered Trusts/Partnership firms are covered under Unincorporated
Associations for the purpose of account opening
• AML: Anti Money Laundering
• Transaction processing is not A key element of KYC/AML/CFT policy
• KYC / AML policy consists of Four key elements
• As per KYC/AML/CFT policy customers can be classified into Three risk categories
• Customer Due diligence is a process used by Financial institutions to collect and
evaluate relevant information about a potential customer
• In order to on-board a new customer, Branch will ensure prior to setting up of CIF,
that another CIF of the customer does not exist in our CBS database
• Landline number is not a mandatory field while creating new CIF
• Screen no. 62001 is used for CIF creation
• Menu Navigation for searching Duplicate CIF Search in CBS: Customer
Management>> Create>> Personal Customer Search (Screen No. 70660 Duplicate
CIF Search)
• Politically Exposed Persons (PEP)s: Heads of States or of Governments, Senior
politicians, Senior government/ judicial/ military officers
• Enhanced Monitoring on an ongoing basis is needed for accounts of Politically
Exposed Persons (PEP)s
• While opening PEP accounts: Branch should open such accounts with approval of
controllers in respect of Branches/BPR outfits headed by officials of Junior
Management/ Middle Management (or) for Branches /BPR outfits headed by officers
of Senior Management and above, such approval to be accorded by Branch/
operating unit head in person
• Over Invoicing is a preferred way of Money Laundering
• For trade transactions to be allowed in Current accounts: Customers not having a
borrowing arrangement with us and maintaining a satisfactorily conducted account
with us for a period of at least 12 months before the date of trade transactions being
handled
• For funds received in the accounts of NGOs & other charitable organisations from
abroad: The status of such accounts must be checked and verified under FCRA act
2010
• The following accounts should not be on-boarded on account of KYC policy: Benami
accounts, Shell companies' account, account of fictitious entities
• Impact of wrong feeding of BSR code: Inaccurate data in filing of regulatory return
• Obligations placed under PMLA for the Banks: Maintaining a record of prescribed
transactions, Furnishing information of prescribed transactions to the specified
authority, Maintaining the confidentiality of the information
• The required retention period of account opening form after closure of account as per
PMLA is 5 years
• Bank may be exposed the following risks in regard to non compliance of
KYC/AML/CFT standards: Reputational Risk, Operational Risk, Legal risk
• AML CFT deptt department will issue detailed information about risk categorisation
• PMLA act 2002 pertains to: An act to prevent money laundering
• Regarding data entry for issuance of IOI in CBS: Always key in full name of applicant
and beneficiary
• Sum of 3 month's salary amount is applicable threshold limit for the salaried class
• Possible impact of wrong entry of threshold amount in CBS: Wrong conclusion
regarding filing STR on case alert generated by system
• Long Term needs of Customers are to be considered while investing in various
Wealth Management avenues
• SMART goals in a wealth management plan is : Measurable, Attainable, Realistic
• Stages of the financial planning process: Collect the client's information, Develop the
financial planning recommendations and present them to the client, Monitor and
Review the client's portfolio
• ELSS has a lock-in-period of 3 years. Minimum investment of 65% in equity markets
at all times
• Following are advantages of investing in mutual funds: Money would be managed by
professionals at low cost, Enables them to have well-diversified portfolio, Reduction
of risk and transaction cost
• Foreign citizens can not invest in mutual funds
• The following are true for investing in mutual Funds: An investor in a mutual fund has
no control over the overall cost of investing, No tailor-made portfolios, Availability of
many funds can mean too much choice for the investor. He / She may again need
advice on how to select a fund to achieve his objectives.
• Website address using which customer can get information about SBI Fastag:
https://fastag.onlinesbi.com
• Helpline no of NHAI to lodge complaint against Toll Plaza: 1800110018
• Amount of one-time issuance charges for issuing Fastag: 100/- plus taxes
• The tech used for toll txns and making toll pmts directly from the prepaid or saving
a/c linked to it is: RFID
• Using the following options customer can recharge prepaid a/c of SBI Fastag: online
recharge using debit card, online recharge using credit card, online recharge using
INB
• Customer can withdraw upto Rs.10000.00 using card in ATM without second level of
authentication by means of OTP.
• If the user selects 'NO' in enable high security option for fund transfer in INB, then No
OTP (high security alert) is required for transactions up to Rs. 10,000.00 cumulative
in a day
• The following options are available under ATM card services in YONO: Request New
ATM/Debit Card, Block ATM/Debit Card, Generate PIN for new ATM card
• Through "My Card" option in INB under ATM card services, customer can apply for
personalised image based ATM card
• Increasing the daily limit of the card for ATM, POS and CNP transactions above the
permitted limit is not available to customer under ATM card service in INB
• Basic documents required for opening sole proprietorship account: Identification
information of proprietor as for individual customer AND Any two documents or
equivalent e- documents as a proof of business activity in the name of proprietary
firm such as Registration certificate, CST/VAT/GST certificate, shop license etc
• Ensuring correct and timely submission of Account Opening Forms (AOF) by the
Branch falls under the domain of Service Manager in the Branch
• Branches to ensure debit activation to Non Individual Current accounts are allowed
only after obtaining confirmation from LCPC with regards to returned by LCPC for
100% KYC compliance?
• OVD of Karta only is required for HUF account opening
• Screen number 9091 is used to impose debit freeze in CBS to ensure that INB facility
and Cheque books are not issued till the confirmation of 100% KYC compliance by
LCPC
• Shadow reversal to be given in customer account within 8 working day of the
complaint wherever CMD is unable to analyze the details
• As per RBI guidelines, On being notified by the customer, the bank shall credit
(shadow reversal) the amount involved in the unauthorized electronic transaction to
the customer's account within 10 working days from the date of such notification by
the customer.
• Where the customer reports the unauthorized transaction to the bank after 7 days
from the date of said transaction Bank's liability will be Zero under the extant
Compensation Policy, except in cases of contributory fraud/ negligence/ deficiency
on the part of the Bank.
• Whenever a fraudulent transaction is reported, a corresponding ticket is generated in
CMS portal. The complaint is attended first by CMD department at GITC and
necessary action is taken by them as per three categories. "Fraud by staff" is not
such a category.
• Where the loss to the customer is due to his/her own negligence such as where the
customer has shared the login credentials, the customer will bear the Entire loss until
he reports the unauthorized transaction to the Bank.