testbook Sc.ccr testbook SeLscr ENTS ii Introduction Shising cut of = difrarance in tnoughe process; Btticudes, understanding, Interests, requ irene nts Ena even sometimes percenton= A conflict results in heated arauments. physical abuses Sno? derinitely toss of peace and harmony. A comfict can Smong countries, political parties and states ow well. A Small conflict not controlled at the correct time may lead major unrest and disharmony A conflict has five phases. 1. Prelude to conflict - 1 involves all the factors Which possibly arise a confilce among Incdivicuals Wadi” SP cosraination, “eairrerences in! interasts, Siseimitarity in, cultural, religion, | educational There has to be an event which triggers the conflict. S.Initiation Phase - Initiation phase is actually the Bhase when the conflict has already begun. Heated Brouments, abuses. verbal disaorcements ara alt Warning alarms which Indicate that the flane is Siready’ on: 4. Differentiation Phaze - It is the phase when the Individuals vorce out tneir differences against escn Other, The reasons for the conflict are raised in the Gitferenuiation pace: S.Resotution Pmase — A Connict leads to nowhere. Individuals must try to compromisa to some extant testbook Scicct testbook se16crtestbook Se.ccr testbook SeLecr and rescive the confict soon, The resolution phase Cenficts can be of many types like verbal conmict, bergonai conflict: Sraanizational conflict, community ndividual, never Wht, instead try your level best to sort Wiser Way to adopt rather than confers > Conflict Menegement Involves the steps uncertslen to provent the confict at tie right tine and also Helps to. Fescive it in an effective snd smooth manner No Sonic can just starr on Irs own. There has te be on Svent or on incident to trigger the same. Through Sonfilct management, one actually finds out the possible Gvents which can start a conflict and tries Mis, vel best to avoid thers. “ might tend too confilct. An individual must consider conte: Manaderment. discuss With Gach ond avery one related te ie. Listen fo what other individusic Nave to say and consider thele Opinions as wall Siways Wise to find a middle way which takes into: > Don't leave any issue unaddressed, instead discuss it When sil the participants are present. Never criticize Srimnice fun ofanyone os they lead to a confict. Be 3 Good and an effective listener testbook Scicct testbook se16crtestbook Se.ccr testbook SeLecr environment which would lead to disagreements. ac Weil 'Sne there must be a single paint of contact to Bddress the Issues of individuals. The subordinates confusions: > Avoid backbiting’s as It Is one of the strongest reasons forconmices. > Conflict management helps Individuals to understand Conflict Management Skills 2. Effective communication siame Importance to pravent confiicte, While intersecting With others, you have ta take special care of your Speech and the way you speak. Never ever shout on Bnyone: even If You de not Sores with Hit. Always Sthers with a warm ‘anil. I works. Be very specific Words and confuse others: Keep a control on your fShigue and Go not Use words which miant Hurt the Sentiments or others. Avoid using abusive TSnguages- 2 Listening skins An individual must not give his expert comments Gniess' Sma until he is very Clear what the otner person wants. Always boo good listenar Dont just Simp "eo conaGslons Sad” Sesume things on your Dont just follow the rumour milis blindly, de discuss With others as wall) Gifforences can crop Up anverne Buk Wonting would provide no solution: Tels awaye better te sit and. Giscuss the Issues on an open forum, (Ail the participants must give ‘their inputs Invite all the members Invelved and naver ipnore anyone as it" Would never solve. the problern. testbook Scicct testbook se16crtestbook Se.ccr testbook SeLecr Everyone nas a right to express his Views and = One needs to be very patient to aveld connicts. Kome who would try to provoke you to fight. Never SVergst influenced. Always follow your instincts are CERRY fo Kee a control on Your smoticns. "Bo nok s impartial 86 not Siways support your Mend. Stand by what i correct and never support what ts wrong. Any Walviguar: even ir REPS" your" rien ad” must “be Bnd never lanore anyone just because you done Make the other person understand if he 1s wrona. Bent ‘aiuaze nim se it Would dennitary hare mes SGntiments. the other porsen might mot be as Istdiligent ac you are, butyou have no right to make fUn of hin. Others will logic up to you if you guide the Gener person well ‘3nd ‘make “sin roanze hts z Positive Attitude Bnything wrong, have the ‘courage to" accept, it, Shoulders. Avoid ‘backbiting as Tt only spoils the felation ships. Th you done, Sore with" Snyone's Don't always find faults in others and be a ittle more SdiuSting as re 1s ail about adjustments. = xgnore others Individuals must try to adopt the middle path Spproach whieh considers the interests or onc and Bie Bont “Grnecessaniy waste your energy for a testbook Scicct testbook se16crtestbook Se.ccr testbook SeLecr compromise at all, Tgnere the person whe ts too Importance of Conflict Management > Conflict management goes a tong way in Stranathening the bond among the employes ana halt of the problems | automatically Before implementing any ides, it must be discussed with everyone and no one should aver feel ignored oF ISre out. This way, avery omployes fouls Indispensable for the omce and he strives hard te live up to the SXpectations of Mis fallow workers and in a way Soneribueing to “eng organization, in Ie best possible Sfithe employees: No one likes to carry Me tensions Sther people, you are bound to feel urcorifortoble arte Festiess even St home, > Sonrict management also plays an important > Conflict management helps to find @ middie way. ih alternative to any problem amd successful Implementation of the idea. Problems must be Sddressed at the rignt time to prevent conflict and its poceible ronsone to worry which might lator load to's. Big propiem ond tries to resolve it as s00n a5 possible. > Conflict Management Is very Important because RD aiways wise fo prevent a fight at the first place rather than facing its negative Eonsequances. Stress disappears, peaple foal Motivated, Nappy and the world definitely becomes @ much better piace fo stay as a result oF conmice testbook Scicct testbook se16crtestbook Sc.ccr testbook SeLscr CONFLICT MANAGEMENT AT WORKPLACE >A conflict arises when individuals have different Reeds ond fod it difficult to adjust with cach other, Whiten individuals perceive things in’ dissimilar ways Shee canner find the middle way. a Contict starts. > No organization can survive If the employees are SShtantiy engaged in! Agnes! Sha “Conmecs. The, Workplaces LS Generate revenue and profits for te > Conflicts Must be avoided at workplaces for a heathy Savance to prevent conmiets at the workplace. > Employees are the assets of any organization and they must Yecl motivated and. elated te perform wel Conticts only lead to tensions and depressions and Work Slone; he Nas to depend on. his fellow workers Ina team and cant afford to Aght with his team members: > Conflict Management prevents the eruptions of flohts Brd aise (SHOAS the Employees to be serious Sbout disagreements among the individuals, > Conflict Management reduces tensions and employees fea motivated to give their level” best to” the Sraanizations. No one gains form conflicts. one should employees at Workpraces, “ Werkplocas aS it prevents unnecessary fights and MBKES Slices @ Better piace to work testbook Scicct testbook se16crtestbook Se.ccr testbook SeLecr ROLE OF COMMUNICATION CONFLICT MANAGEMENT > Communication nas a big role to play Im conmice Management. ZC has boon observed tMae poor Misundarstanding= and cventually comflict=. Our bo convey to the other individual. The thoughts must the others to understand well. Never use words which might hurt the sentiments of others and svoid Using terminologies as the other persen “might not the other person to understand everything on his own: resurt in displeasure and disagreements. If you want iS meet your team member ats in the morning oe the conference hall, please remember to mention the Brepsred. Don’t just communicate for the sake Orit: “instead prefer communication through anmalt Never lanore anyone just because you do not ke hr re “is Generany Sp Served “that “condice | Smveng Indiviausis arises when they feel neglected or left out ranesperency Is cesential st alt levels for pewter Understanding and aveldina conflicts: ” SSparataly but must be on a common piatrorn: ihe are Grvritieg ariaie: Select the carace tint: style Bnd be careful about the content such that the mail is the" Subdrainates. “Ae workplaces, the Hierarchy must not “be too complicated as it ‘only adds to” the confusions. People de not understand whem to. Workplaces, employees must be. demotivated to heStrers in’ each others works and criticize others. testbook Scicct testbook se16crtestbook Se.ccr testbook SeLecr > Never be loud and always be very careful about Rhight feel bad) and it. right go. against you: Bt a noise free sone so that the information mits the, Sbrdrms of the recipients instantly and creates the Sesired Impact. Question answer round must be kept St the end in the presentations and people must noe jump. in between with thelr aquestions. Te ‘seriously Strends the speaker and might resule in a Aight. Be a ° Gnd overrcact om petty Issues. Every individual has fhe done to express his Views and one must frst listen to What the other person has to say" > When two Individuals are Interacting with each otner, My not to speak in between unless and unt required. Always ‘meet the other person with a warn wrnile: Avoid being tude anc harsh, Bone Just stare SOU Rien fate to face “and evetas bins Gaderstend his mistakes. “Once you ‘are through with your Wrong messiges lead to confusions and people laze their trust on cach other: Make sure you are Very cleas Bnd! transparent. with your cormmumnleation. Think EWite before you speak and never offend others. make sure your cammunication te impressive and Folavant for Sffective Conflict manageanmeant testbook Scicct testbook se16cr