Your Critical Information Summary: Installation Fees

Customer Name: Jeffrey Brotherston
Account Number: 604173087

Agreement Date: February 08, 2020
Your Critical Information Summary

Thank you for choosing TELUS. Below is a summary of your new service(s). All prices and promotions are per month. Please
note, the summary below only includes your new TELUS service(s) and does not capture any existing TELUS services that
you have subscribed to.
Service(s) Regular Pricing Promotions

Internet
• Service Agreement $0.00
Optik TV
OPTIK TV Commitment period: Feb 11, 2020 - Feb 11, 2022
• 3 Theme Packs combo $55.00
0 Essentials
3 theme packs
includes Medley, TSN & Beyond and World & Beyond
• theme pack $8.00
Prime Time
• Optik TV 4K PVR Rental $0.00
• Optik TV 4K Wireless box Rental $0.00
• 6 MO - Optik TV Loyalty Credit $8* - effective Feb 11, 2020 to Aug 10, 2020 - effective -$8.00
02/11/2020 to 08/10/2020
• Video on Demand Offer - 24 Movies - effective Feb 11, 2020 to Feb 10, 2022 - effective $0.00
02/11/2020 to 02/10/2022
• Optik TV loyalty credit - 24 months $5* - effective Feb 11, 2020 to Feb 10, 2022 - effective -$5.00
02/11/2020 to 02/10/2022
• 24 months - Optik loyalty credit $20* - effective Feb 11, 2020 to Feb 10, 2022 - effective -$20.00
02/11/2020 to 02/10/2022
• Essentials 2.0 combo PST adj -$1.75
Total OPTIK TV Regular Price (after all promotions expire) $36.25
Total OPTIK TV Promotional Price (when all promotions effective) $28.25
Total Monthly Regular Price (after all promotions expire) $36.25
Total Monthly Promotional Price (when all promotions effective) $28.25
The monthly promotional price total mentioned above includes all promotions effective at the start of your service. This total
will change if, and when, any promotion expires according to the promotion end date. Taxes extra, except where stated. *
Includes taxes.
Installation Fees
A $100 installation fee applies to your month-to-month Internet service.
Additional charges may apply if you require and agree to extra hardware or wiring work.
TELUS Communications Inc. PO Box 7575 Vancouver, BC V6B 8N9

© 2020 TELUS Communications Inc. Tel: 1-888-811-2323 1/27 •lp97635 ver.7.5• •WLN CE• [T]
Cancellation Fees
Your commitment period expires on the commitment end date shown on the first page of your agreement and as of that date,
you will no longer be subject to the early cancellation fee.Taxes apply to cancellation fees and are extra.
A cancellation fee applies to the early termination of your Optik TV service agreement, which will be the sum of $360.00,
declining by $15.00 for every month of Optik TV service and reducing to $0 at the end of your commitment period.
Total one-time charges and credits: -$150.00
Optik TV Programming Credit $150*: -$150.00
Taxes are extra, except where stated. * Includes taxes. Pay-per-use services are not included in this agreement and are
charged separately. For premium sports packages, if you have chosen to pay by installments, the price shown is the monthly
installment and not the full season price.
In order to qualify for the credits above, you must maintain service for at least 90 days. If service is cancelled within 90 days,
any credits will be reversed and the amount will be charged to you in addition to any applicable cancellation fees.
We care about YOU:

If you need help, have feedback or have any concerns we would like to hear from you. Our customer service team always
puts our customers first. They have access to all of the tools necessary to resolve any concerns.
We offer many convenient ways to reach us.
Call: 1-888-811-2323
Email: Customer.Relations@telus.com
Chat: telus.com/chat
Our customer service team will be happy to hear from you.
If you have a complaint that you feel is not being resolved you can request through any of the channels above to have
your customer care specialist escalate your concern immediately. If you prefer, please email our escalations team directly at
TELUS.Escalations@telus.com. We are 100% committed to working with you to resolve your concerns.
The CRTC has created a code of conduct for television service providers and a code of conduct for internet service providers,
which guarantees certain rights for consumers. To learn more about the TV Service Provider Code, please visit crtc.gc.ca/
eng/archive/2016/2016-1.htm. To learn more about the Internet Service Provider Code, please visit https://crtc.gc.ca/eng/
internet/code.htm. TELUS is committed to adhering to those codes of conduct. If for some reason you have worked with us
through the above steps and you are still not satisfied, you have an option to make a complaint under the TV Code or Internet
Code by contacting the Commissioner for Complaints for Telecom-Television Services (the CCTS) at 1-888-221-1687.

Trial Period:
If you agreed to a contract with an early cancellation fee, you are entitled to a trial period of 15 calendar days to determine
whether the service meets your needs. If you self-identify as a person with a disability, you are entitled to a trial period of
30 calendar days to determine whether the service meets your needs. The trial period begins on the date which the service
begins.
The usage limit for the trial period is half of the permitted monthly usage specified in the customer contract, applying to
contracts that include a limited monthly usage. If you self-identify as having a disability, the permitted usage is the full
permitted monthly usage.
During the trial period, you may cancel your contract without penalty or early cancellation fees If you have used less than
the permitted usage, and returned any equipment or device provided by us, in near-new conditional, including any original
packaging, if applicable.
Acceptable Use Policy:

Use of the services is subject to an Acceptable Use Policy contained within TELUS’ Internet Access Service Terms which
can be found at telus.com/serviceterms. For example, the services may not be shared, resold or redistributed, used to send
spam or used for commercial purposes, except where expressly authorized by TELUS.

Customer Service Agreement
Thanks for being a part of the TELUS family.
Customer Name: Jeffrey Brotherston Agreement Date: February 08, 2020
Email: jeffbrotherston@hotmail.com Account Number: 604173087
Billing Address: 363-15850 26, SURREY Confirmation Number: 728182840

BC, V3Z 2N6
Service Address: 363 15850 26 AVE,

SURREY BC, V3S 2N6
Installation details
Your Internet, Optik TV services are scheduled to be installed on Feb 11, 2020. The technician will arrive between 15:00
and 17:00 install window. Your install is expected to take 2.8 hours.
Our gift to you

Enjoy a free movie rental on us during your first 30 days. Up to a maximum of
$8 on a single purchase within 30 days of installation.

Your monthly charges
Based on your order, here's the breakdown of what you'll be paying monthly for the new service(s), excluding any usage
charges like Video On Demand or Internet overage. All prices and promotions are per month. Please note, the breakdown
below only includes your new TELUS service(s) and does not capture any existing TELUS services that you have subscribed
to.
Service(s) Regular Pricing Promotions

Internet
Optik TV
OPTIK TV Commitment period: Feb 11, 2020 - Feb 11, 2022
• 3 Theme Packs combo $55.00
0 Essentials
3 theme packs
includes Medley, TSN & Beyond and World & Beyond
• theme pack $8.00
Prime Time
• Optik TV 4K PVR Rental $0.00
• Optik TV 4K Wireless box Rental $0.00
• 6 MO - Optik TV Loyalty Credit $8* - effective Feb 11, 2020 to Aug 10, 2020 - effective -$8.00
02/11/2020 to 08/10/2020
• Video on Demand Offer - 24 Movies - effective Feb 11, 2020 to Feb 10, 2022 - effective $0.00
02/11/2020 to 02/10/2022
• Optik TV loyalty credit - 24 months $5* - effective Feb 11, 2020 to Feb 10, 2022 - effective -$5.00
02/11/2020 to 02/10/2022
• 24 months - Optik loyalty credit $20* - effective Feb 11, 2020 to Feb 10, 2022 - effective -$20.00
02/11/2020 to 02/10/2022
• Essentials 2.0 combo PST adj -$1.75
Total OPTIK TV Regular Price (after all promotions expire) $36.25
Total OPTIK TV Promotional Price (when all promotions effective) $28.25
Total Monthly Regular Price (after all promotions expire) $36.25
Total Monthly Promotional Price (when all promotions effective) $28.25
The monthly promotional price total mentioned above includes all promotions effective at the start of your service. This total
will change if, and when, any promotion expires according to the promotion end date. Any change in your installation date
will change your commitment period end date accordingly. You can cancel the services without cancellation fees after the
commitment period is over. Taxes extra, except where stated. * Includes taxes.
Installation Fees
A $100 installation fee applies to your month-to-month Internet service.
Additional charges may apply if you require and agree to extra hardware or wiring work.

Cancellation Fees
Your commitment period expires on the commitment end date shown on the first page of your agreement and as of that date,
you will no longer be subject to the early cancellation fee.Taxes apply to cancellation fees and are extra.
A cancellation fee applies to the early termination of your Optik TV service agreement, which will be the sum of $360.00,
declining by $15.00 for every month of Optik TV service and reducing to $0 at the end of your commitment period.
Total one-time charges and credits: -$150.00
Optik TV Programming Credit $150*: -$150.00
Taxes are extra, except where stated. * Includes taxes. Pay-per-use services are not included in this agreement and are
charged separately. For premium sports packages, if you have chosen to pay by installments, the price shown is the monthly
installment and not the full season price.
In order to qualify for the credits above, you must maintain service for at least 90 days. If service is cancelled within 90 days,
any credits will be reversed and the amount will be charged to you in addition to any applicable cancellation fees.

Important things to know
TELUS offers many services, and you may not subscribe to all of them. The terms below will only apply for the services you
take. Terms that apply to a specific service you do not subscribe to will not apply to you.
Quick Summary
Preparing for your installation

In order for a technician to enter your home, an adult over the age of An adult will need to be in the home for the
18 must be on the premises. If you live in an apartment, the technician installation. Also, arrangements with your
may require access to the main electrical and telephone room in your building manager may be required.
building. Please make arrangements with your building management
in advance.
Rescheduling your installation

If for any reason you need to reschedule your installation appointment, You have the option to reschedule your
please call 1-888-811-2323. If you cancel a request for services after appointment.
installation work has started, you will be charged the costs incurred for
the installation, including the cost of equipment, materials and supplies
specifically provided or used for the installation, the cost of labour,
fees for engineering design and supervision, and any other expenses
resulting from the installation and removal work. If TELUS needs to
reschedule the above confirmed installation date, you’ll be contacted
by a TELUS agent.
If your service can't be installed

Final eligibility can only be determined by your service technician at If we can’t complete installation, this
time of install. If services can’t be installed, this agreement will be agreement can be cancelled.
cancelled for those services. You will not owe any cancellation fees,
provided that you return any promotional gift you received in near-new
condition with the original packaging. If you keep the promotional gift,
the full retail price will be charged to your credit card or on your TELUS
bill.
Disconnecting your existing services

If you have requested that TELUS disconnect your existing service(s), If requested, we will disconnect your
you agree that TELUS will contact your previous home service provider services from your previous provider on the
on your behalf. You are responsible for any charges owing under your date agreed upon when signing up for your
agreement with a previous service provider. You may be required to TELUS service(s).
return rented equipment and it’s your responsibility to make any return
arrangements.
After installation changes

Once installation is complete, any changes to installed equipment may If you require changes to your installed
be subject to a one-time service charge. This includes, but not limited equipment, a one-time service charge may
to, additional rented hardware requests, inside wiring, equipment apply.

Quick Summary
upgrades, shipping fees, and technician labour. You will be informed if
any charges apply before they are levied.
Rate changes
TELUS reserves the right to modify pricing at any time. Current TELUS reserves the right to modify pricing
published rates will apply for your month to month TELUS Internet, at any time.
TV and Home Phone services. We will inform you of rate changes at
least 60 days in advance for Internet, and 30 days in advance for TV
and Home Phone. If you are on a term commitment for your internet
services, we will not change the price of your internet service without
your consent.
Commitment period
When your commitment period expires, no worries, we won’t leave As long as your account is in good standing,
you hanging. Your service will continue month to month until you let we won’t cancel your services unless you tell
us know otherwise. We will notify you at least 90 days before your us to.
commitment period expires on your Internet service to let you know
about any changes to your Internet service that will take effect after
expiry of your commitment period.
Gift with Purchase cancellation charges

If you received a gift for your subscription, the cancellation fee shown on In the event you took a gift and decide to
the first page includes the retail value of the promotional gift received. leave TELUS, you may keep your gift. Note
Taxes apply to cancellation fees are extra. This fee is included in the that extra cancellation fees may apply.
cancellation fee shown on the first page.
Security deposit
TELUS may require a security deposit from you to complete your We can use security deposits to pay overdue
order. The deposit will be returned after six months of continuous on- charges on the account.
time payments, or if your service is cancelled. TELUS is entitled to
deduct overdue amounts from the security deposit. TELUS will also pay
interest on the deposit when it’s returned equal to the Bank of Canada
prime rate plus one percent.
Making changes to your TV services

You can add or remove channels and packages at any time by logging Adding or removing channels is super
into telus.com/mytelus or by calling 1-888-811-2323. There are no simple.
extra charges to add or remove channels or packages. Premium Sports
offerings can’t be refunded after the first game of the season. You
will be charged for any outstanding installments upon cancellation. For
more information, please visit telus.com/sports

Quick Summary
Equipment warranty
If you are renting hardware, your equipment will be supported by Depending if you rent or own the equipment,
TELUS for the duration of your rental. Boost Wi-Fi is covered by a TELUS or the manufacturers will support the
one-year warranty, see details at: https://www.telus.com/en/internet/ warranty.
boostwifi
Third-party service billing

TELUS offers access to third-party subscription services and offers the You can pay for third-party subscription
ability to pay for these services as part of your monthly service price. services through TELUS.
These can be managed in the same way as channels and packages.
If you elect to subscribe to one of these services through TELUS and
then remove it, you will be responsible for settling a new payment
method or cancellation of the third-party service.
Equipment prices
TELUS provides an option to rent or buy the TV hardware. For the most You can always buy or rent the latest TV
up-to-date equipment prices and options to upgrade your hardware, equipment.
please visit telus.com/hardware.
Additional internet charges

If you exceed your monthly usage allowance, TELUS will automatically Data overage charges apply if you go over
provide you with additional data buckets of 50 GB as needed. your included usage, but your total monthly
charge is capped.
• First 50 GB bucket: $5
• Each subsequent 50 GB bucket: $10
• Monthly maximum: $45
For more information on managing your bill, Internet overage

charges, how to monitor your data usage, and usage monitoring
tools, visit telus.com/mytelus
My TELUS
TELUS provides eBilling, which requires that you have access to the You can access your account information by
internet, have registered your account with My TELUS and have an visiting telus.com/mytelus.
active email address. Notification that your eBill is ready to view and pay
will be sent to your mobile and/or the email address that you provide
to us.
If you do not have access to the internet, you can request a paper bill
be mailed to you. Please contact TELUS at 1-888-811-2323.

Quick Summary
We care about you

If you need help, have feedback or have any concerns we would like to You can always contact us.
hear from you. Our customer service team always puts our customers
first. They have access to all of the tools necessary to resolve any
concerns.
We offer many convenient ways to reach us.
Call: 1-888-811-2323
Email: Customer.Relations@telus.com
Chat: telus.com/chat
Our customer service team will be happy to hear from you.
If you have a complaint that you feel is not being resolved
you can request through any of the channels above to have
your customer care specialist escalate your concern immediately.
If you prefer, please email our escalations team directly at
TELUS.Escalations@telus.com. We are 100% committed to working
with you to resolve your concerns.
If for some reason you have worked with us through the above
steps and you are still not satisfied, you have an option to make
a complaint under the TV Code or Internet Code by contacting the
Commissioner for Complaints for Telecom-Television Services (the
CCTS) at 1-888-221-1687.
Internet Code
The CRTC has created a code of conduct for internet service providers, There is an Internet code of conduct that
which guarantees certain rights for consumers. To learn more about guarantees your rights as a consumer.
the Internet Service Provider Code, please visit https://crtc.gc.ca/eng/
internet/code.htm
TV Service Provider Code

The CRTC has created a code of conduct for television service There is a television code of conduct that
providers, which guarantees certain rights for consumers. To learn guarantees your rights as a consumer.
more about the TV Service Provider Code, please visit crtc.gc.ca/eng/
archive/2016/2016-1.htm
Service Terms and Privacy Commitment

Your use of the service is subject to service terms and the TELUS service terms and privacy
TELUS Privacy Commitment, which may be consulted at telus.com/ commitment can be accessed online.
serviceterms and telus.com/privacy
The service terms include important legal rights, obligations and The service terms explain our liabilities as
limitations. TELUS, vs. yours as a customer.

Quick Summary
• The service is provided on an “as is”, “as available” basis, and
may fail or be interrupted for many reasons, including network
maintenance. TELUS does not guarantee service availability or
provide any warranties of any kind.
• TELUS will not be liable for loss of profits, data, earnings or

business opportunities, economic loss, punitive damages or any
other loss in excess of the amount you have paid TELUS for the
service in the month preceding the loss, whether caused by the
service, the equipment used with the service or any programming
• TELUS may make changes to its networks and undertake

maintenance at any time without notice to you. TELUS may also
update or change the software, features and settings to ensure
the service meets TELUS standards
We understand that privacy is important to you and our Privacy We take your privacy seriously and have the
Commitment describes how TELUS may gather, use and disclose appropriate mechanisms to protect it.
your personal information. The permitted uses include sending you
marketing messages for other TELUS services or messages that are
tailored to your interests, based on your use of TELUS services. You
can always unsubscribe. Every electronic marketing message from
TELUS will have an unsubscribe option and you can manage other
types of marketing messages from TELUS by calling Client Care.
TELUS is acting as agent of Bell Expressvu Inc. (general partner of

Bell Expressvu Limited Partnership) when providing TELUS Satellite
TV services. If you subscribed to TELUS Satellite TV services, Bell
may collect, use and disclose personal information about you for use in
accordance with the privacy policy of Bell described at bell.ca, solely for
the purpose of providing TELUS Satellite TV service or related matters.
The Service Terms and Privacy Commitment are available online and
in-store. If you want a paper copy for your permanent records, please
ask a sales associate or print a copy from telus.com/serviceterms and
telus.com/privacy

You’re almost there

I consent to everything in this agreement and understand that by using TELUS services or letting another person use the
services, I accept the applicable TELUS service terms.
I also agree that my account and usage information may be shared with other TELUS companies and affiliates or dealers,
so they can provide information about services related to my account.
I consent to TELUS getting information about my credit history from time to time, and I authorize any person, consumer
reporting agency or credit grantor to verify the information provided here. I also consent to the exchange of credit information
with consumer reporting agencies at any time, including my payment history with TELUS.
We’re excited to start this journey with you.

Whatever you need, we’re here to keep you connected to what matters most.

Internet Access Service Terms
This is an agreement between you and TELUS Communications Inc. ("TELUS"). It sets out the terms and conditions (the "Service Terms")
that apply to your use of the Internet access services and associated telecommunications services that TELUS provides, including services
branded under Mascon Internet (the "Services"), and any equipment provided to you for use with the Services. The Services may also
include related services, features or functionality provided though mobile applications. The Service Terms, together with TELUS rules and
policies applying to the use of the Services, form the agreement between you and TELUS for the Services (the "Agreement").
By using the Services you are agreeing to the terms of this Agreement. IF YOU DO NOT AGREE TO THESE SERVICE TERMS, YOU MAY
NOT USE THE SERVICES. For the purposes of these Service Terms, "you" refers to the person or business whose name appears on the bill.
Amendments to this Agreement
1. TELUS has the right to amend the terms of this Agreement, except for changes to certain Key Contract Terms, including data usage
limits, minimum monthly charge, commitment period and cancellation fee (the “Key Contract Terms”), which we will not change without your
consent during your commitment period. TELUS may however change the Key Contract Terms during your commitment period without your
consent if the change is a reduction of the rate for a single service, or an increase in the usage allowance or speed for a single service for
the same price. If you are not on a commitment period or if your commitment period expired, TELUS reserves the right to make any changes
to key terms and will provide you with at least 60 days’ notice before doing so.
TELUS has the right to change terms other than key terms at any time, regardless of whether you are on a commitment period. TELUS
will provide you with at least 30 days’ notice for such changes.
TELUS will notify you of amendments to this Agreement by posting notice of the amendment at telus.com/serviceterms (the "Service
Web Site"), or by sending you notice on your monthly bill or email bill notice that this Agreement has been amended, directing to where
the amendment may be consulted.
If you have access to the Internet, it is your responsibility to go to the Service Web Site at least once every month in order to become aware
of any amendments posted on the site, and you agree to consult any amendments provided to you in accordance with the directions received
on your monthly bill or email bill notice. You are not obliged to continue using the Services after an amendment to this Agreement is made;
however, in the event you choose not to accept the changes, your sole remedy is to cancel the Services, effective at the end of your current
billing period. Cancellation fees may apply. If the change we make increases your obligation or reduces ours, cancellation fees will not apply.
Your continued use of the Services following any amendment shall be deemed to be your acceptance of the amended Agreement, waiver
of any additional notice requirements and agreement to pay for the Services in accordance with the amended Agreement.
Your Account
2. You represent and warrant that you have reached the age of majority (at least 18 or 19 years of age) in the province or territory in which you
reside and that you possess the legal right and ability to enter into this Agreement and use the Services in accordance with this Agreement.
3. As the Services account holder, you are responsible for your account and the maintenance of all passwords related to your account.
You are solely responsible and liable for any and all activities that occur under your account including, without limitation, all activities of any
sub-account holders. You are also responsible for maintaining the confidentiality of your account and all passwords related to your account.
You agree to immediately notify TELUS, by means specified on the Services Web Site, of any unauthorized use of your account or any
passwords related to your account or of any other breach of security and to provide assistance to TELUS, as requested, to stop and/or
remedy any breach of security.
Customer Information
4. You agree that the TELUS Privacy Commitment, available for inspection at telus.com/privacy, as it may be updated from time to time (the
"TELUS Privacy Commitment"), shall apply to your use of the Services. You hereby consent to the collection, use and disclosure by TELUS
and its agents of your personal information collected in connection with provision and/or use of the Services, for the purposes identified in the
TELUS Privacy Commitment and acknowledge that those purposes include the exchange of your account and usage information with other
TELUS companies and their affiliates or dealers, for the purpose of offering additional services or products to meet your communications
and entertainment needs.
By using the Services and incurring charges for such use, you authorize TELUS to obtain information about your credit history from credit
reporting agencies, credit grantors and other TELUS companies from time to time, and consent to the disclosure of your credit history with
TELUS to such entities at any time.
You agree to provide us with your current email address (and to inform us if that email address changes) so we can provide you with tools
and services to manage your TELUS account, communicate with you about account-related items on a timely basis, provide news and offers
from TELUS and its partners, and seek your views on TELUS’ products and services.
Billing and Payment
5. TELUS may provide you with a monthly bill in electronic format made available to you over the Internet, setting forth the charges incurred
for use of the Services. Your monthly bill will be sent in paper form if electronic billing is not made available by TELUS. If TELUS makes
your bill available over the Internet, it is your responsibility to create an online account management profile, to subscribe to electronic bill
notification, and to check your online account every month for your bills. Regularly recurring charges are billed in advance and charges

incurred on a per-use basis are billed in arrears. If your bill is lost or if you do not receive a bill, you are still responsible for making the
required payment to TELUS.
6. The Services are provided to you subject to payment of all applicable service rates and any additional charges identified to you at the
time you applied for the Services or otherwise in accordance with these Service Terms, including installation and activation fees, together
with all applicable taxes and other government charges. Additional charges authorized by these Service Terms may be charged on a one-
time, monthly or per-use basis, as TELUS may determine from time to time. If you use the Services through a mobile application, charges
may apply for data usage under your mobility service plan.
Provided there is no deception in order to avoid payment, you are not responsible for paying an unbilled or under-billed portion of a charge
unless TELUS correctly bills the charge within one year from the date it was incurred. In these circumstances, TELUS will not charge any
interest on the amount of the unbilled or under-billed charge owing until the correct charge has been billed to your account. All charges
and credits to your account shall be deemed validly incurred unless you dispute the charge or credit within 90 days after receiving the bill
that includes the charge or credit.
7. You may change your Services at any time. If you received a promotional offer in exchange for maintaining a minimum level of Services,
cancellation fees will apply if you downgrade below the minimum. Charges for additional recurring monthly Services will be reduced in the
first month to reflect the number of days remaining until your next invoice. Pay per use Services and one time charges are applied at the
current rates at the time of use, which are available at telus.com and may change without notice. If you amend your services and recontract,
your previous contract will no longer be valid.
8. All bills are due upon receipt. Bills made available through the Internet are received when they are posted. Charges not paid before the
end of the grace period shown on your bill are assessed a late payment charge of 2% per month (26.82% per year), calculated from the
billing date for those charges, which you must pay in addition to all other amounts owing to TELUS. Administrative and collection charges
may apply, in accordance with TELUS rules and policies, if your account goes into arrears, including as a result of returned or rejected
payments or your failure to inform TELUS of any change to your account information for pre-authorized payments. If you subscribe to a
pre-authorized payment method, you waive pre-notification of the amounts and dates of debits from your account. TELUS may require you
to make interim payments for non-recurring charges you have incurred in the period between two monthly bills, for such Services as are
identified to you with the demand for payment. The grace period for the payment of charges so identified expires three days after you receive
the demand for payment.
9. We may require a security deposit or apply a spending limit on your account because of a credit check or your payment history. If you keep
your account active and current for six consecutive months, this deposit will be returned to you as a bill credit. If you cancel your TELUS
account, we will refund the deposit, minus any amount that you may owe (which may include late payment and cancellation charges).
TELUS may apply the deposit at any time to amounts that you owe for your internet services, under this Agreement or any other service
agreement you have with us.
The interest on security deposits will be calculated using the Bank of Canada’s overnight rate in effect at the time, plus at a minimum 1%,
on the basis of the actual number of days in a year, accruing on a monthly basis.
Trial Period
10. A customer who has agreed to a contract with an early cancellation fee is entitled to a trial period of 15 calendar days to determine
whether the service meets their needs. If a customer self-identifies as a person with a disability, they are entitled to a trial period of 30
calendar days to determine whether the service meets their needs. The trial period begins on the date which the service begins.
The usage limit for the trial period is half of the permitted monthly usage specified in the customers contract, applying to contracts that
include a limited monthly usage. If you self-identify as having a disability, the permitted usage is the full permitted monthly usage.
During the trial period, customers may cancel their contract without penalty or early cancellation fees if they have used less than the permitted
usage, and returned any equipment or device provided by the service provider, in near-new condition, including any original packaging,
if applicable.
Service Limitations
11. The Services offer a variety of access speeds and service plans. All services are subject to the availability of suitable equipment and
facilities and consequently all services are not available at all locations. Also, to ensure fair network access to all users, TELUS may manage
network resources using methods including, but not limited to:
• allocation of bandwidth, which may limit the availability or speed of service;
• filtering for spam and malicious content, which may occasionally result in unintended blocking of inoffensive content; and
• restricting the network access available to specific transmission protocols.
For a description of TELUS’ network management practices please see telus.com/networkmanagement.

12. Final confirmation of service availability for Services high speed services cannot occur until the Services high speed equipment is
installed at your premises. If such equipment is installed by a TELUS installer, you hereby authorize the installer to disclose to TELUS the
necessary information to confirm service availability for your premises.
13. It is your responsibility to ensure that your equipment and software meet the current minimum system requirements specified by TELUS
as being necessary for access to the Services. TELUS shall post such minimum system requirements on the Services Web Site or otherwise
notify you of such requirements. You acknowledge that such requirements may change from time to time, without notice, at TELUS' sole
discretion.
14. You are not permitted to operate an e-mail, web, news or other similar server through a Services account, except where such use is
expressly permitted under your service plan.
15. Reverse engineering of the Services high speed service is not permitted. This means that you cannot have a higher upload than
download speed.
16. TELUS does not guarantee that the Services will operate with all equipment or software including, without limitation, all Internet
applications and appliances.
17. You acknowledge that signal range and penetration of Services' wireless capabilities will depend on factors such as the number and
density of walls and ceilings in the networked area and the distance between the high speed wireless gateway and your computer(s). The
high speed wireless gateway may be susceptible to interference from other devices such as cordless phones, microwave ovens and electric
motors.
18. You acknowledge and agree that when using Services' wireless capabilities to access the Internet or any other online network or service,
there are certain risks that may allow other service users or Internet users to gain access to your computer system or Services account.
You should take all appropriate security precautions when using such wireless capabilities including, without limitation, encrypting your
network, installing a firewall and an anti-virus solution, selecting secure passwords, allowing only pre-approved computers and users on
your network, and disabling computer file sharing capabilities when moving your computer outside of your home network. TELUS shall not
be responsible or liable for any claims, damages, losses or expenses relating to use or misuse of Services' wireless capabilities including,
without limitation, those resulting from your use of file sharing, print sharing or other functions that may allow others to gain access to your
computer, network or the contents of your transmissions.
General Practices and Limits
19. You acknowledge that TELUS may establish general practices and limits concerning use of the Services including, without limitation,
the maximum size of any e-mail message that may be sent from or received by a Services account, the maximum disk space that will be
allotted on TELUS' servers on your behalf, the maximum amount of data that may be sent from or received by a Services account and the
maximum number of days that e-mail messages will be stored on TELUS' servers. Such general practices and limits shall be posted on the
Services Web Site or otherwise made available to you. You agree to comply with all such general practices and limits. You acknowledge that
such general practices and limits may differ for different portions of the Services and may be set at different levels for different users based
upon factors that may be determined in TELUS' sole discretion. TELUS reserves the right to change these general practices and limits at
any time, in its sole discretion, with or without notice. You further agree that violating such practices or exceeding such limits may result in
suspension, restriction or termination of your account, removal of content, information or materials from TELUS' servers, or the imposition
of additional charges (additional charges are described on the Services Web Site).
High Speed Service Installation
20. Installation options available for Services high speed service (e.g. customer self-installation, TELUS installation without a network
interface card ("NIC"), TELUS installation with a NIC) will depend upon your Customer Access Location and your service plan. Not all
installation options are available at all Customer Access Locations or with all service plans. Details regarding available installation services,
including applicable fees, are posted on the Services Web Site.
21. You authorize TELUS, its employees, agents, contractors and representatives, to enter your premises and access your equipment and
software for the purpose of installing, maintaining, inspecting, repairing or removing any equipment or software as reasonably required for
the provision of the Services. Access to your premises will be at a time that is mutually convenient for you and TELUS.
22. You agree to comply with the terms of the quick install guide included on the TELUS install wizard CD.
23. In no event will TELUS be responsible or liable for any claims, damages, losses or expenses including, without limitation, lost wages or
missed work, in the event that an installation appointment for the Services is missed, either by TELUS or by any third party installer.
TELUS Equipment
24. You hereby agree not to sell, transfer, lease, assign any interest in, or encumber all or any part of any TELUS-owned high speed
equipment (e.g. wireless gateway, high speed modem, POTS splitter) that has been provided for your use as part of the Services.

Customer Equipment and Software
25. The Services high speed service must be connected to a suitable NIC installed at your premises. If you are supplying and installing the
NIC yourself, you must install the NIC as appropriate prior to the installation of the high speed modem or wireless gateway, as applicable.
Alternatively, if you purchase the NIC along with installation of the NIC from TELUS when ordering the Services, you must ensure that there
is a suitable free NIC slot available in your computer prior to arrival of the TELUS installer at your premises. TELUS will not remove NICs
from or rearrange NICs in your computer.
26. You are required to show that your computer is functioning properly prior to TELUS doing any work on your computer, where applicable.
27. You agree that TELUS is not responsible for any damage to or loss of your data, equipment or software arising from installation or
maintenance of the Services or from other services provided at your premises. TELUS recommends that you back-up all existing computer
files by copying them to a different storage device prior to the installation or maintenance of any Services high speed equipment or software.
28. You agree to the installation of diagnostic software on your equipment for the purposes of assisting TELUS in remotely determining the
cause of any service or maintenance issue, maintaining interactive communications during a diagnostic session and sending instructions
to your equipment to correct improper settings, if required. You agree that TELUS may install updated versions of the diagnostic software
on your equipment without notice, for the same purposes.
29. The Services high speed service may interrupt the functioning of some home or business security systems which use the same phone
line(s) as the Services. You agree that TELUS is not responsible for any such problems or interruptions. You are responsible for ensuring
that your premises are appropriately wired to ensure proper functioning of any home or business security systems, prior to installation of
the Services.
30. You acknowledge and agree that, except as otherwise explicitly stated in this Agreement, TELUS is not responsible for the installation,
operation, maintenance or support of any equipment or software owned or used by you including, without limitation, any equipment or
software used in connection with the Services.
Software Supplied by TELUS
31. You agree that any and all software and documentation that forms part of the Services or that is supplied by TELUS, its agents or
representatives for use in connection with the Services (the "Software") is protected by applicable intellectual property laws, remains the sole
property of TELUS or its suppliers and is supplied subject to the terms of this Agreement including, without limitation, the Disclaimers and
Limitation of Liability herein, and the terms of any applicable Software license made available to you by TELUS. Unless otherwise authorized
by TELUS or in the applicable Software license, you agree not to:
1. copy, modify, rent, lease, loan, sell, assign, sublicense, grant a security interest in or otherwise transfer any right or interest in the
Software;
2. distribute, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover the source code, of
the Software;
3. remove any proprietary notices or labels on or in the Software; or
4. allow any other person or entity to engage in any of the foregoing activities.
Support
32. The Services Help Desk will provide telephone assistance on a reasonable efforts basis, via the telephone number and during the hours
specified on the Services Web Site. Assistance is limited to your problems using the Services and may exclude problems related to certain
equipment and software, as specified by TELUS, in its discretion. You acknowledge that charges may apply to certain support services, as
specified by TELUS. TELUS cannot guarantee the resolution of any particular problem or Services interruption.
33. You acknowledge and agree that from time to time TELUS may e-mail updates and notices regarding the Services to you.
34. During the term of this Agreement, TELUS will provide on-site support (including, at TELUS' option, repair or replacement of equipment
that is defective in material or workmanship) for all TELUS-owned equipment.
Roaming
35. You acknowledge that it is possible that the access numbers used by your dial modem to connect to the Services may be telephone
numbers that result in additional and/or long distance charges being billed to you. You are solely responsible for determining whether the
access numbers you are using are subject to any additional and/or long distance charges and you agree to pay all such charges including,
without limitation, those that may be billed to you by a third party. TELUS will not reimburse you for any charges incurred by you as a result of
selecting access numbers that are subject to additional and/or long distance charges. Information concerning additional and long distance
charges is available on the Services Web Site.
Content Warning

36. You acknowledge that the Services provide access to content, information and materials that are uncensored. You acknowledge that
some of the content, information and material that is available through the Services and the Internet may be inaccurate, offensive, harmful
or in violation of applicable laws. TELUS recommends that minors using the Services be supervised by an adult.
Acceptable Use of the Services
37. The Services may be used only for lawful purposes. You agree that you will not:
1. post, upload, reproduce, distribute or otherwise transmit unauthorized or unsolicited commercial e-mail, junk or bulk e-mail, chain
letters or other "spam";
2. maintain a relay service open to the general public;
3. scan or probe another computer system;
4. obstruct or bypass computer identification procedures;
5. engage in unauthorized computer or network trespass;
6. engage in denial of service attacks;
7. post, upload, reproduce, distribute or otherwise transmit any data, information or software that constitutes a virus, trojan horse,
worm or other harmful component;
8. export equipment, software or data outside of Canada or the United States in contravention of applicable export control legislation;
9. post, upload, reproduce, distribute or otherwise transmit information or materials where such activity gives rise to civil liability, or
otherwise violate the rights or assist others to violate the rights of TELUS or any third party; such violations include but are not limited
to engaging in copyright infringement, trade-mark infringement, patent infringement, misappropriation of trade secrets and defamation;
10. post, upload, reproduce, distribute, or otherwise transmit information or materials where such activity constitutes a criminal offence,
or otherwise engage in or assist others to engage in any criminal offence; such offences include, but are not limited to, public incitement
or willful promotion of hatred, pyramid selling, unauthorized use of a computer, mischief in relation to data, fraud, defamatory libel,
obscenity, child pornography, harassment, stalking and uttering threats;
11. threaten, abuse or harass any TELUS customer representative;
12. otherwise violate TELUS' Acceptable Use Policy at telus.com/aup , as it may be updated from time to time;
13. use or register TELUS' trade-marks, trade names, trade dress, or logos, including without limitation any such trade-marks, trade
names, trade dress, or logos displayed on any web site(s) operated by TELUS, without TELUS' express prior written permission;
14. share (except as necessary for use of your Services in a home network), resell, reproduce, copy, distribute or redistribute any
portion of, use of or access to, the Services or exploit the same for any commercial purposes, except where expressly authorized
by TELUS; or
15. allow any other person or entity to engage in any of the foregoing activities while using your Services account.
38. If at any time you become aware of any violation, by any person or entity, of the acceptable use rules set out in Section 37 above,
which involves your account, you agree to immediately notify TELUS and provide TELUS with assistance, as requested, to stop and/or
remedy such violation.
39. Without limiting any of TELUS' rights to suspend, restrict or terminate your Services account as described elsewhere in this Agreement,
TELUS may suspend, restrict or terminate your Services account without notice if, in TELUS' sole and absolute discretion, you have violated
any of the acceptable use rules set out in Section 36 above. You acknowledge and agree that TELUS shall not be responsible or liable to
you or any third party for any suspension, restriction or termination of your account.
Proprietary Rights
40. You acknowledge that content including, but not limited to, text, software, music, sound, photographs, video, graphics or other material
accessed through the Services or the Internet is protected by applicable copyrights, trade-marks, patents, trade secrets and/or other
proprietary rights and laws. You further acknowledge that, except where expressly stated otherwise, all programs, services, processes,
designs, technologies, materials and all other things comprising the Services are owned by TELUS, its licensors or its suppliers and are
protected by applicable copyrights, trade-marks, patents, trade secrets and/or other proprietary rights and laws.
41. TELUS does not claim ownership of information, materials, software or other content (collectively, the "Content") that you post, upload,
input, provide, submit or otherwise transmit to TELUS or any third party, using the Services. However, you agree that by posting, uploading,
inputting, providing, submitting or otherwise transmitting the Content to TELUS or any third party, using the Services, you have thereby
granted TELUS a royalty-free, non-exclusive license to use, copy, distribute, transmit, display, edit, delete, publish and translate such content
to the extent reasonably required by TELUS to provide the Services to its customers or to ensure adherence to or enforce the terms of
this Agreement.
42. You acknowledge that, except where otherwise specified by TELUS, e-mail addresses, IP addresses and personal web page addresses
assigned to you by TELUS during the term of this Agreement remain the property of TELUS at all times.
43. You understand that the technical processing and transmission of the Services, including your content, materials or other information,
may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or

devices. You further acknowledge that any content, materials or information that you may access through the Services may be subject to
"caching" at intermediate locations on the Internet.
Compliance Measures
44. You acknowledge that TELUS has no obligation to censor or monitor use of the Services by you, any customer or any third party, including,
without limitation, any obligation to censor or monitor any content, material or other information sent, received or accessible through the
Services or the Internet. However, you agree that TELUS has the right to, without notice, monitor use of the Services and monitor, review
and retain such content, material or information if TELUS believes in good faith that such activity is reasonably necessary to provide the
Services to customers, ensure adherence to or enforce the terms of this Agreement, comply with any laws or regulations, respond to any
allegation of illegal conduct or claimed violation of third party rights, or protect itself or others.
45. In the event that TELUS receives a complaint relating to use of the Services by a customer, TELUS may, in its sole and absolute discretion
and without notice or liability, investigate the complaint, restrict, suspend or terminate the account(s) involved and/or remove any content,
information or materials from its servers.
46. You agree that TELUS may, without notice or liability, disclose to third parties any customer information or any content, information or
materials associated with a Services account, if TELUS believes in good faith that such activity is reasonably necessary to provide the
Services to customers, ensure adherence to or enforce the terms of this Agreement, comply with any laws or regulations, respond to any
allegation of illegal conduct or claimed violation of third party rights, or protect itself or others.
Service Changes
47. You agree that, to maintain or improve the Services or for other business reasons, TELUS may change security standards, content
storage methods, e-mail addresses, minimum equipment and software requirements and any other aspect of Services delivery at any time,
without notice or liability, at TELUS' sole and absolute discretion.
48. Notwithstanding the foregoing, TELUS will use reasonable efforts to notify you via e-mail to your primary TELUS e-mail address, of any
material changes to your Services delivery.
Disclaimers
49. You acknowledge and agree that:
1. All use of the Services is at your own risk;
2. The Services are provided on an "as is" and "as available" basis;
3. TELUS does not guarantee error-free or uninterrupted operation of the Services. Please refer to our Service Outage Policy for
information on your rights as a customer;
4. Neither TELUS nor its suppliers are responsible or liable for loss, deletion or alteration of any transmissions or data including, without
limitation, any e-mail messages, for any material or data sent or received or not sent or received, or for any transactions entered into
through or using the Services including, without limitation, domain name registrations, renewals and transfers;
5. TELUS is not responsible or liable for any act or omission of any third party, including, but not limited to, any threatening, defamatory,
obscene, offensive or illegal conduct or any infringement of another's rights, including without limitation intellectual property rights;
6. Neither TELUS nor its suppliers are responsible for any content that is transmitted through the networks of TELUS or others or that
is sent, received or accessed using the Services, by you or any third party; and
7. TELUS is not responsible or liable for loss or damage to your equipment, software or data arising directly or indirectly out of
installation or maintenance of the Services.
8. The information you provide may be stored electronically on a server outside of Canada. The information will be protected with
appropriate security safeguards, but may be subject to access under the laws of the foreign jurisdiction.
50. TELUS makes no conditions, warranties or representations about the suitability, reliability, usability, security, quality, capacity,
performance, availability, timeliness or accuracy of the Services, any other products or services supplied under this Agreement or the
networks of third parties. TELUS expressly disclaims all conditions, warranties and representations, express, implied or statutory including,
but not limited to, implied conditions or warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement,
whether arising by usage of trade, course of dealing, course of performance or otherwise.
51. The TELUS web site(s) which you may visit while using the Services may contain links to other web sites. These links are provided solely
as a convenience to you and the inclusion of any such link does not imply endorsement, investigation or verification by TELUS of such web
sites or the information contained therein. TELUS is not responsible for the contents of any such web sites and makes no representations,
conditions or warranties regarding any other web sites. If you decide to access other web sites, you do so at your own risk.
Limitation of Liability
52. To the fullest extent permitted by applicable law, neither TELUS nor its affiliates, nor their respective directors, officers, employees, or
agents (collectively, the "TELUS Entities") shall be liable to you or any other party for any direct, indirect, special, incidental, consequential
or punitive damages, or any other damages or losses whatsoever arising directly or indirectly from your use of the Services, regardless of

the cause of action, including negligence, and even if one or more of the TELUS Entities have been advised of, or could reasonably have
foreseen, the possibility of such damages or losses. If for any reason a TELUS Entity becomes liable to you or a third party arising out of or
in any way connected with the Services, regardless of the form or cause of action or the number of claims asserted, the aggregate liability
of the TELUS Entities to you or such third party is limited to the greater of $20 and the fees paid by you to TELUS for the particular Services
giving rise to the claim, in the three months immediately preceding the last occurrence of the damages or losses.
Without limiting the generality of the foregoing, TELUS is not liable for (i) the consequences of natural catastrophes such as earthquakes,
flooding, severe wind, ice or fire storms, landslides, lightning strikes or tidal waves, (ii) the actions of third parties which TELUS cannot
reasonably foresee or control, such as war, terrorism, civil insurrection, government decree, failure of the public power grid, labour disturbance
by TELUS’ own employees or by the employees of another enterprise, or the unlawful acts of suppliers, (iii) any act or omission of a
telecommunications carrier whose network facilities are used in establishing connections to points which TELUS does not directly serve,
(iv) defamation or copyright infringement arising from material transmitted or received over TELUS’ network facilities, or (v) infringement of
patents arising from combining or using your facilities or equipment with TELUS’ network facilities.
Indemnity
53. You are responsible for all use of the Services, including by third parties, even if you have not authorized them to use the Services.
You are responsible for controlling access to your Services account. You will indemnify the TELUS Entities against any claim made by a
third party in connection with their use of the Services. You are responsible for any damages to TELUS' facilities or equipment located on
your property and premises howsoever caused, including by your use of the property or premises, or by the actions of any person whether
authorized or not to be on the property or premises.
Term and Termination
54. Upon the expiry of the term of this Agreement, your Services will continue on a month to month basis until you notify TELUS that you
wish to cancel service. The terms and conditions then applicable, including all rates and charges, will apply to your month to month service.
You may terminate this Agreement at any time by notifying TELUS of the date you want the cancellation to be effective. If you cancel your
service or if TELUS cancels it for any of the reasons listed below, you remain responsible for any applicable cancellation charges and for
all amounts chargeable to your account up to the time the service is cancelled.
Rental equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the
account.
If you received a gift for your subscription, the cancellation fee shown on the first page of your Service Agreement includes the retail value
of the promotional gift received. Taxes apply to cancellation fees are extra. This fee is included in the cancellation fee shown on the first
page of your Service Agreement.
Recurring charges such as your monthly plan and add-ons will be prorated to reflect only the portion of the month in which your Services
were still active.
TELUS may suspend the Services if you contravene any provision of these Service Terms, including your obligation to pay for the Services
as charges become due. While your service is suspended, you remain responsible for all regularly recurring charges. TELUS may terminate
the Services (i) immediately and without notice, where TELUS determines that the action is necessary to protect the network from harm or
to prevent fraud, (ii) if you do not remedy any other breach of these Service Terms within 15 days of receiving written notice of the breach
from TELUS, (iii) if you become a bankrupt or, if you are a business customer, a receiver or receiver-manager is appointed to manage the
affairs of your business, or (iv) for any reason, upon 30 days written notice to you.
A reconnection fee will apply if you want the services reconnected after a suspension or cancellation of service. The fee is $45 in British
Columbia and Alberta for all reconnected TELUS home services.
55. TELUS shall have no responsibility to notify any third party including, without limitation, any third party providers of services, merchandise
or information, of any suspension, restriction or termination of your account. In the event your account is terminated, TELUS shall have no
obligation to forward any unread or unsent messages to you or any third party or to maintain any messages, information or other content
related to your account and you acknowledge that all such messages, information and content may be immediately deleted. Without limiting
the generality of the foregoing, you acknowledge that upon termination of your account, all e-mail and web page addresses related to your
account may be immediately deleted and/or reassigned to other customers. TELUS' policies regarding handling of customer e-mails upon
suspension and termination of customer accounts can be found on the Services Web Site.
56. Any termination of your account shall not relieve you from any amounts owing or other liability accruing under this Agreement prior to
the time that such termination becomes effective.
57. You agree to return any TELUS-owned high speed modems, wireless gateways and associated components to a TELUS approved
depot within 14 days of termination of a Services high speed service account, unless otherwise directed by TELUS. If you do not return
such equipment in accordance with the foregoing, if such equipment is returned damaged, or if you have assigned, encumbered, sold,

transferred or leased such equipment, you agree to pay a $99.95 charge, plus applicable taxes. The location of TELUS approved depots
can be obtained by contacting TELUS by phone at the phone number specified on the Services Web Site.
Service outage policy
58. If you experience an outage, you will receive a credit dependent on the length of the outage. Please contact TELUS customer support
to report the outage. The call center agent will verify your profile and service details, and provide outage credit as per the chart below.
Service Up to 48 hours Exceeds 48 hours to 5 days Exceeds 5 days
High Speed Internet $10 $15 Discretionary
Confidentiality
59. In relation to all telecommunications services provided by TELUS hereunder, unless you provide express consent or disclosure is
pursuant to a legal power, all information kept by TELUS regarding you, other than your name, address and listed telephone number, is
confidential and may not be disclosed by TELUS to anyone other than you; a person who, in the reasonable judgment of TELUS is seeking
the information as your agent; another telephone company, provided the information is required for the efficient and cost-effective provision
of telephone service and disclosure is made on a confidential basis with the information to be used only for that purpose; a company
involved in supplying you with telephone or telephone directory related services, provided the information is required for that purpose and
disclosure is made on a confidential basis with the information to be used only for that purpose; an agent retained by TELUS to evaluate your
creditworthiness or collect your account, provided the information is required for and is to be used only for that purpose; or to a public authority
or agent of a public authority, if in the reasonable judgment of TELUS it appears that there is imminent danger to life or property which
could be avoided or minimized by disclosure of the information. Express consent may be taken to be given by you where you provide written
consent, oral confirmation verified by an independent third party, electronic confirmation through the use of a toll-free number, electronic
confirmation via the Internet, oral consent where an audio recording of the consent is retained by TELUS, or consent through other methods,
as long as an objective documented record of your consent is created by you or by an independent third party.
Arbitration
60. Any claim, other than the collection of amounts owing to TELUS, relating to (i) your Agreement; (ii) use of the Services or any
equipment used with the Services; (iii) sales materials or advertising relating to the Services or any equipment used with the Services; or
(iv) relationships with third parties arising through use of the Services, must be referred to private and confidential arbitration before a single
arbitrator chosen by the parties, subject to any dispute resolution procedure established by Canadian telecommunications service providers
generally to address customer complaints. The expense of arbitration will be shared equally. Notice to arbitrate a claim should be sent to
TELUS, 510 West Georgia Street, Vancouver, B.C. V6B 0M3, Attention: General Counsel. The arbitration will be conducted in accordance
with the current rules relating to commercial arbitration in the province in which you reside. Additionally, you waive any right you may have
to start or participate in any class action against TELUS and you agree to opt out of any class proceeding against TELUS.
General
61. The federal laws and regulations of Canada, and applicable provincial laws and regulations, govern this Agreement. You may not assign
or transfer this Agreement without TELUS' prior written consent. If any provision of these Service Terms is prohibited or unenforceable in
certain circumstances, the remaining Service Terms shall apply and be construed in those circumstances as if such provision had never
been written. The failure of TELUS to require or enforce strict performance of any provision of these Service Terms in a particular instance
shall not be construed, in other circumstances, as a waiver of any right conferred upon TELUS.

Optik TV and Pik TV Service Terms
This is an agreement between you and TELUS Communications Inc. (“TELUS”). It sets out the terms and conditions (the “Service Terms”)
that apply to your use of the video and audio programming services and associated telecommunications services that TELUS provides
(the “Services”), and any equipment provided to you for use with the Services. The Service Terms, together with TELUS rules and policies
applying to the use of the Services, form the agreement between you and TELUS for the Services (the “Agreement”).
By using the Services you are agreeing to the terms of this Agreement. IF YOU DO NOT AGREE TO THESE SERVICE TERMS, YOU MAY
NOT USE THE SERVICES. For the purposes of these Service Terms, “you” refers to the person or business whose name appears on the bill.
TELUS reserves the right to amend any term of this Agreement, including rates and additional charges, at any time by giving 30 days notice.
TELUS will notify you of amendments to this Agreement by posting notice of the amendment at telus.com/serviceterms (the "Service Web
Site"), or by sending you notice on your monthly bill or email bill notice that this Agreement has been amended, directing to where the
amendment may be consulted. If you have access to the Internet, it is your responsibility to go to the Service Web Site at least every month
in order to become aware of any amendments posted on the site, and you agree to consult any amendments notified to you in accordance
with the directions received on your monthly bill or email bill notice. You are not obliged to continue using the Services after an amendment
to this Agreement is made; however, in the event you choose not to accept the changes, your sole remedy is to cancel the Services, effective
at the end of your current billing period. Cancellation fees may apply. Your continued use of the Services following any amendment shall
be deemed to be your acceptance of the amended Agreement, waiver of any additional notice requirements and agreement to pay for the
Services in accordance with the amended Agreement.
1. WHAT TELUS PROVIDES

a) Services
TELUS will provide you with the ability to receive video and audio programming channels at your premises, only as delivered by TELUS
in accordance with the distribution licenses held by TELUS. The Services may also i) provide access to video on demand and pay per
view programming, interactive programming and related personal video services, and ii) include the ability to access programming remotely,
through mobile applications or the internet.
You acknowledge and agree that the Services must include the minimum levels of programming required by Canadian government regulation,
called “Lite” by TELUS, and that such programming requirements may change from time to time without notice. Programming channels may
be suspended from time to time or cancelled permanently, and individual programs may be blacked out in your local viewing area, due to
restrictions imposed by the providers of such programming or the rights of Canadian programming services. You agree that TELUS may
at its discretion substitute alternative programming to replace the suspended, cancelled or blacked out programming. No rebates will be
credited to your account for any such programming black-outs. Your sole remedy, available only where programming channels have been
permanently cancelled, is to cancel your subscription to the programming package containing such channels, effective at the end of your
current billing period.
b) Equipment
TELUS will supply, install, maintain and repair all facilities and equipment necessary to provide the Services up to the point of connection
with the facilities or equipment owned by you. All TELUS equipment will remain the property of TELUS and must be returned to TELUS
upon termination of this Agreement for any reason. TELUS may charge you for all work and equipment supplied in order to extend existing
TELUS network facilities to your premises, including any expenses incurred to secure rights of way, access and occupancy.
TELUS is not responsible for the maintenance or repair of facilities or equipment owned by you, and does not guarantee that the Services will
operate with all television sets, remote controls, home theatre components or other audio/visual equipment. The Services require electrical
power to operate, which you must supply at no charge to TELUS, and you acknowledge and accept that you may lose service during a
power outage unless you supply, install and maintain at your own expense a battery backup power system.
c) Billing
TELUS may provide you with a monthly bill in electronic format made available to you over the Internet, setting forth the charges incurred
for use of the Services. Your monthly bill will be sent in paper form if electronic billing is not made available by TELUS. If TELUS makes
your bill available over the Internet, it is your responsibility to create an online account management profile, to subscribe to electronic bill
notification, and to check your online account every month for your bills. Regularly recurring charges are billed in advance and charges
incurred on a per-use basis are billed in arrears. If your bill is lost or if you do not receive a bill, you are still responsible for making the
required payment to TELUS.

d) Maintenance
You agree to provide TELUS, its employees, agents, contractors and representatives (collectively, “TELUS”) with access to the Property
and Premises where the Services are, or will be provided in order to inspect the facilities and equipment used to provide the Services and
for the purpose of installing, maintaining, inspecting, repairing or removing (collectively “Maintenance Work”) any assets, equipment and/
or software as reasonably required for the provision of the Services.
At all reasonable times, you authorize TELUS to access the assets, equipment and/or software located on the Property, outside of the
Premises, for the purpose of performing Maintenance Work. Provided someone over the age of 18 years is at the Premises, you authorize
TELUS to enter your Premises and access the equipment and software for the purpose of performing Maintenance Work. TELUS will make
reasonable efforts to provide notice prior to attending your Property and/or Premises, except in cases of emergency.
For the purposes of this section, “Property” means an area outside the customer’s home including where TELUS assets are located, and
“Premises” means any area inside the customer’s home.
e) Service Limitations
TELUS may refuse to provide any of the Services where the provision of such Services would necessitate unusual expenses which you
do not agree to pay, or is impractical because TELUS cannot reasonably acquire the equipment, facilities or rights required to extend its
network facilities to your premises. TELUS reserves the right to change its telecommunications network at any time, which may result in
changes to rates or to the availability of programming. TELUS assumes no liability whatsoever for any claims, damages, losses or expenses
arising out of the unavailability or modified availability of the Services in any of the circumstances described in this paragraph.
2. YOUR RESPONSIBILITIES
a) Requesting Service
After the Services have been requested, you must provide TELUS with a location on your premises to provide access to the Services and
allow TELUS to enter your property and premises in order to install, maintain and repair TELUS’ facilities and equipment. You agree to
pay any unusual expenses required to extend TELUS’ network facilities to your premises, including the cost of all trenching and backfilling
work, poles, conduits and other facilities TELUS requires to extend its network facilities from your property line to the point of access to the
Services on your premises, and any expenses incurred to secure rights of way, access and occupancy.
You must supply all facilities and equipment necessary to connect your facilities and equipment to TELUS’ network facilities, including all
wiring inside your premises and all set top boxes. All facilities and equipment you supply must meet the technical standards for certification
established by Industry Canada.
If you cancel a request for Services after installation work has started, you will be charged the costs incurred for the installation, including
the cost of equipment, materials and supplies specifically provided or used for the installation, the cost of labour, fees for engineering design
and supervision, and any other expenses resulting from the installation and removal work.
b) Your Account
You are responsible for all charges properly billed by TELUS to your account, including charges for all video on demand and pay per view
programming ordered from your set top box or otherwise using your TELUS login credentials to access to the Services, regardless of who
ordered such programming. For your set top box and TELUS login credentials you are responsible for setting and securing a password to
prevent unauthorized access and purchases. You may dispute charges for programming you do not believe were ordered from your set top
box or otherwise using your TELUS login credentials to access the Services.
c) Acceptable Use
You may only use the Services at your premises for private home viewing at the residence you have provided as your service address. You
may not redistribute or publicly display any portion of the Services, or use the Services for any commercial purpose. You may not attempt
to circumvent any encryption technique or other copy protection method used to restrict access to programming on the Services. You may
not directly or indirectly charge any person for the use of the Services, or re-arrange, disconnect, remove, repair, or otherwise interfere
with any TELUS facilities or equipment. You may not use the Services in any way that interferes with the ability of other customers to use
services provided by TELUS fairly and proportionately, and TELUS may, at any time, limit the use of any Services in order to prevent such
interference. TELUS may require you to change or disconnect any of the facilities or equipment at your premises providing access to the
Services if they interfere in any way with the Services or the operation of the facilities or equipment used by TELUS to deliver the Services.
You also agree not to threaten, abuse or harass any TELUS customer representative.

d) Fees and Other Charges
The Services are provided to you subject to payment of all applicable service rates and any additional charges identified to you at the time
you applied for the Services or otherwise in accordance with these Service Terms, including installation and activation fees, together with
all applicable taxes and other government charges. Additional charges authorized by these Service Terms may be charged on a one-time,
monthly or per-use basis, as TELUS may determine from time to time. If you use the Services through a mobile application or the internet,
charges may apply for data usage under your mobility or internet service plan.
When you charge a third party purchase (for example an application or an add-on service) to your TELUS account, you authorize TELUS
to rely on information we receive from the third party to charge your TELUS account or to apply credits for refunds. If you want to stop any
recurring third party payments on your TELUS account, you must do so through that third party. TELUS may be able to assist in stopping
payments if you provide us with a copy of the written request sent to the third party.
Any purchases you make from a third party and charge to your TELUS account are subject to the terms and conditions imposed by that third
party. TELUS only provides a means of payment, and does not accept any responsibility for the product or service provided. TELUS will pay
the third party on your behalf and you must then reimburse TELUS for the entire amount of the charge in the month that it appears on your bill.
Provided there is no deception in order to avoid payment, you are not responsible for paying an unbilled or under-billed portion of a charge
unless TELUS correctly bills the charge within one year from the date it was incurred. In these circumstances, TELUS will not charge any
interest on the amount of the unbilled or under-billed charge owing until the correct charge has been billed to your account. All charges
and credits to your account shall be deemed validly incurred unless you dispute the charge or credit within 90 days after receiving the bill
that includes the charge or credit.
e) Service Changes
You may change your Services at any time. If you received a promotional offer in exchange for maintaining a minimum level of Services,
cancellation fees will apply if you downgrade below the minimum. Lite service is not available with any promotional offer and downgrading
to Lite after accepting a promotional offer will trigger the associated cancellation fees. Charges for recurring monthly Services billed prior
to the cancellation will not be refunded. Charges for additional recurring monthly Services will be reduced in the first month to reflect the
number of days remaining until your next invoice. Pay per use Services and one time charges are applied at the current rates at the time
of use, which are available at telus.com and may change without notice.
f) Payment for the Services
All bills are due upon receipt. Bills made available through the internet are received when they are posted. Late payment charges of 3%
compounded monthly (42.58% per annum) will be applied if payment is not received by the date shown on the account statement expect
in the respect of non-forborne services which will be subject to a 2% Late Payment charge compounded monthly (26.82% per annum).
Administrative and collection charges may apply, in accordance with TELUS rules and policies, if your account goes into arrears, including
as a result of returned or rejected payments or your failure to inform TELUS of any change to your account information for pre-authorized
payments.A $25 administration fee plus applicable taxes will be charged to your account for each cheque or pre-authorized payment that is
refused by your financial institution for insufficient funds. If you subscribe to a pre-authorized payment method, you waive pre-notification of
the amounts and dates of debits from your account. TELUS may require you to make interim payments for non-recurring charges you have
incurred in the period between two monthly bills, for such Services as are identified to you with the demand for payment. The grace period
for the payment of charges so identified expires three days after you receive the demand for payment.
g) Deposit Requirements
TELUS may require a security deposit from you (i) before the Services are provided, if you do not have a satisfactory credit history with
TELUS or do not provide other proof of creditworthiness satisfactory to TELUS, or (ii) at any time this Agreement applies, if you have an
unsatisfactory credit rating with TELUS as a result of your payment practices, or (iii) if you clearly present an abnormal risk of loss. TELUS
will credit your account monthly with interest on any security deposit required by TELUS, at a rate equal to the rate established on January
1 and July 1 of each year for daily interest savings accounts at a chartered Canadian bank. TELUS may apply any portion of the security
deposit against unpaid charges on your account at any time and, upon termination of this Agreement or where the conditions justifying the
security deposit no longer apply, will refund any outstanding security deposit, with accrued interest, retaining only the amount then owing
on your account.
h) Indemnity
You are responsible for all use of the Services, including by third parties, even if you have not authorized them to use the Services. You
are responsible for controlling access to your Services account. You will indemnify the TELUS Entities against any claim made by a third
party in connection with their use of the Services.
You are responsible for any damages to TELUS' facilities or equipment located on your property and premises howsoever caused, including
by your use of the property or premises, or by the actions of any person whether authorized or not to be on the property or premises.

3. PRIVACY
You agree that the TELUS Privacy Commitment, available for inspection at telus.com/privacy, as it may be updated from time to time (the
“TELUS Privacy Commitment”), shall apply to your use of the Services. You hereby consent to the collection, use and disclosure by TELUS
and its agents of your personal information collected in connection with provision and/or use of the Services, for the purposes identified in the
TELUS Privacy Commitment and acknowledge that those purposes include the exchange of your account and usage information with other
TELUS companies and their affiliates or dealers, for the purpose of offering additional services or products to meet your communications
and entertainment needs.
By using the Services and incurring charges for such use, you authorize TELUS to obtain information about your credit history from credit
reporting agencies, credit grantors and other TELUS companies from time to time, and consent to the disclosure of your credit history with
TELUS to such entities at any time.
You agree to provide us with your current email address (and to inform us if that email address changes) so we can provide you with tools
and services to manage your TELUS account, communicate with you about account-related items on a timely basis, provide news and offers
from TELUS and its partners, and seek your views on TELUS’ products and services.
4. GENERAL TERMS
a) No Warranties
The Services are provided on an "as is" and "as available" basis. Your use of the Services is at your sole risk. TELUS does not guarantee
timely, secure, error-free or uninterrupted service or receipt of material or messages transmitted over or through TELUS' networks or the
networks of other companies. To the fullest extent permitted by applicable law, TELUS disclaims all warranties, representations, guarantees
and conditions (express, implied or statutory) relating to the Services, including any warranty of fitness for any particular use or purpose you
intend for the Services, even if you have communicated such intention to TELUS. Your sole remedy for any defect or malfunction of any set
top box provided by TELUS for use with the Services is set forth in the manufacturer’s warranty.
b) Limitation of Liability
To the fullest extent permitted by applicable law, neither TELUS nor its affiliates, nor their respective directors, officers, employees, or agents
(collectively, the "TELUS Entities") shall be liable to you or any other party for any direct, indirect, special, incidental, consequential or punitive
damages, or any other damages or losses whatsoever arising directly or indirectly from your use of the Services, regardless of the cause
of action, including negligence, and even if one or more of the TELUS Entities have been advised of, or could reasonably have foreseen,
the possibility of such damages or losses. If for any reason a TELUS Entity becomes liable to you or a third party arising out of or in any
way connected with the Services, regardless of the form or cause of action or the number of claims asserted, the aggregate liability of the
TELUS Entities to you or such third party is limited to the greater of $20 and the fees paid by you to TELUS for the particular Services giving
rise to the claim, in the three months immediately preceding the last occurrence of the damages or losses.
Without limiting the generality of the foregoing, TELUS is not liable for (i) the consequences of natural catastrophes such as earthquakes,
flooding, severe wind, ice or fire storms, landslides, lightning strikes or tidal waves, (ii) the actions of third parties which TELUS cannot
reasonably foresee or control, such as war, terrorism, civil insurrection, government decree, failure of the public power grid, labour disturbance
by TELUS’ own employees or by the employees of another enterprise, or the unlawful acts of suppliers, (iii) any act or omission of a
telecommunications carrier whose network facilities are used in establishing connections to points which TELUS does not directly serve,
(iv) defamation or copyright infringement arising from material transmitted or received over TELUS’ network facilities, or (v) infringement of
patents arising from combining or using your facilities or equipment with TELUS’ network facilities.

c) Termination and Suspension
Upon the expiry of the term of this Agreement, your Services will continue on a month to month basis until you notify TELUS that you wish
to cancel service. The terms and conditions then applicable, including all rates and charges, will apply to your month to month service.
You may terminate this Agreement at any time by notifying TELUS of the date you want the cancellation to be effective. Cancellation fees
may apply. If you cancel your service or if TELUS cancels it for any of the reasons listed below, you remain responsible for any applicable
cancellation charges and for all amounts chargeable to your account up to the time the service is cancelled. Any recurring charges that were
billed at the beginning of your billing cycle or any credit balance under five dollars will not be refunded when your service is cancelled.
TELUS may suspend the Services if you contravene any provision of these Service Terms, including your obligation to pay for the Services
as charges become due. While your service is suspended, you remain responsible for all regularly recurring charges. TELUS may terminate
the Services (i) immediately and without notice, where TELUS determines that the action is necessary to protect the network from harm or
to prevent fraud, (ii) if you do not remedy any other breach of these Service Terms within 15 days of receiving written notice of the breach
from TELUS, (iii) if you become a bankrupt or, if you are a business customer, a receiver or receiver-manager is appointed to manage the
affairs of your business, or (iv) for any reason, upon 30 days written notice to you. Upon termination of the Services, TELUS shall have no
obligation to maintain any voicemail messages, contact information or other content related to your use of the Services and you agree that
all such messages, information and content may be deleted immediately without notice to you.
A reconnection fee will apply if you want the services reconnected after a suspension or cancellation of service. The fee is $45 in British
Columbia and in Alberta for all reconnected TELUS home services.
d) Arbitration
Any claim, other than the collection of amounts owing to TELUS, relating to (i) your Agreement; (ii) use of the Services or any equipment used
with the Services; (iii) sales materials or advertising relating to the Services or any equipment used with the Services; or (iv) relationships with
third parties arising through use of the Services, must be referred to private and confidential arbitration before a single arbitrator chosen by
the parties, subject to any dispute resolution procedure established by Canadian telecommunications service providers generally to address
customer complaints. The expense of arbitration will be shared equally. Notice to arbitrate a claim should be sent to TELUS, 510 West
Georgia Street, Vancouver, B.C. V6B 0M3, Attention: General Counsel. The arbitration will be conducted in accordance with the current rules
relating to commercial arbitration in the province in which you reside. Additionally, you waive any right you may have to start or participate
in any class action against TELUS and you agree to opt out of any class proceeding against TELUS.”
e) Miscellaneous
The federal laws and regulations of Canada, and applicable provincial laws and regulations, govern this Agreement. You may not assign
or transfer this Agreement without TELUS’ prior written consent. If any provision of these Service Terms is prohibited or unenforceable in
certain circumstances, the remaining Service Terms shall apply and be construed in those circumstances as if such provision had never
been written. The failure of TELUS to require or enforce strict performance of any provision of these Service Terms in a particular instance
shall not be construed, in other circumstances, as a waiver of any right conferred upon TELUS.

Our privacy commitment to you
At TELUS, we respect our customers’ privacy and take great care to safeguard their personal information. As part of our ongoing commitment
to put customers first, we have a long-standing policy of protecting privacy in all of our business operations1. While the TELUS Privacy Code
sets out the general principles that govern the collection, use and disclosure of our customers’ personal information2, we have also developed
this Privacy Commitment to inform you more specifically about our privacy practices. Both our Privacy Code and Privacy Commitment reflect
the requirements of Canada’s privacy legislation, the Personal Information Protection and Electronic Documents Act, and our own continuing
commitment to customer privacy.
We want you to understand the purposes for which we collect personal information about our customers. And we want to be sure that we
have your consent to continue to collect, use and disclose your personal information for those purposes. The following is a brief summary
of our privacy practices.
Why do we collect personal information?

If you are a TELUS customer, TELUS has some basic information about you. We understand that some of this information is private, which
is why we collect personal information only for the following purposes:
• To establish and maintain a responsible commercial relationship with you and to provide ongoing service. For example, when you
apply for services, we collect information that allows us to confirm your identity and credit history so that we can accurately bill and
collect for the products and services that you receive from us. We may collect credit card or bank account information if you prefer
the convenience of pre-authorized payment for services.
• To understand your needs and preferences. We maintain a record of the products and services you receive from us, and we may
ask for additional information so that we can serve you better. For example, we will ask for your email address, if you wish to pay
your bills electronically.
• To develop, enhance, market or provide products and services. For example, we look at how our customers use our products and
services, so that we can understand how to improve them. From time to time, we may review and analyze your use of our products
and services to help us provide better product recommendations and special offers that we think will interest you.
• To manage and develop our business and operations. For example, we analyze customer usage of our networks and facilities to help
us manage them efficiently and plan for future growth. Telephone calls to or from TELUS service representatives may be monitored
or recorded for quality assurance purposes.
• To meet legal and regulatory requirements. For example, we may collect information in response to a court order, or to satisfy a
request by the Canadian Radio-television and Telecommunications Commission, herein referred to as the CRTC, for information about
a customer complaint and how it was resolved.
When do we disclose personal information?

There are a variety of circumstances where we may need to disclose some personal information about our customers. Subject to applicable
CRTC regulations, we may disclose personal information, on a confidential basis with the information to be used only for the purpose for
which it was disclosed, to:
• a person seeking information as an agent of a customer, such as a customer’s legal representative, or as an authorized user under
his or her account, if we are satisfied that the person is authorized to receive the information;
• other TELUS business units to help us serve our customers better and to provide them with services from different parts of our company;
• another telecommunications company for the efficient and cost-effective provision of telecommunications services, such as the
information required to facilitate the porting of services between carriers;
• a company involved in supplying a customer with telecommunications or directory related services, for example, Yellow or White Page
listings;
• a company or individual hired by TELUS to perform functions on its behalf, such as research or data processing;
• a third party to evaluate a customer’s creditworthiness or to collect an account;
• a credit-reporting agency;
• a public authority or agent of a public authority if, in the reasonable judgment of TELUS, it appears that there is imminent danger to life
or property which could be avoided or minimized by disclosure of the information. If a customer dials 911, for example, we will provide
the customer’s name, telephone number, address and other location information to the emergency agency;
• our program partners or to third-party agents responsible for administering special TELUS offers or programs;
• third parties in connection with the sale of parts of our business, the sale or securitization of assets, or the merger or amalgamation
of part or all of our business with other entities. Since customer and account information will normally be a part of such transactions,
we may use or disclose such information to other parties included in the transaction, as part of due diligence and/or on completion
of the transaction; or
• a government institution or other third party in response to a court order or if otherwise required or authorized by law.
How do we protect your personal information?

• In order to protect your personal information and your right to privacy, TELUS will:
• protect your personal information with appropriate security safeguards;

• protect the confidentiality of your personal information when dealing with other companies;
• strive to keep your personal information as accurate and up-to-date as is necessary for the Identified Purposes (defined below); and
• respond to your requests for access to your personal information.
TELUS will not collect, use or disclose your personal information for any purpose other than those identified in this Commitment, your
Customer Service Agreement, or our Service Terms, except with your consent (the “Identified Purposes”). For greater clarity, unless you
provide express consent TELUS will not:
• share your personal information with or sell it to third-party marketers; or
• use your personal information to enable third-party targeted advertisements.
Moreover, TELUS does not collect information about the websites you viewed (except visits to our own websites, which we use to optimize
our TELUS web properties), your Internet search history or the content of the applications you use.
Personal information collected by TELUS may be stored and processed in Canada or another country. In either case, the information is
protected with appropriate security safeguards, but may be available to government agencies under applicable law.
What are your choices?

We would like to have your consent to continue to collect, use and disclose your personal information for the Identified Purposes. However,
we want you to know that you do have choices and can refuse or withdraw your consent as follows:
• You may have your name removed from our telephone, mail or email marketing lists. We use these lists to inform you of relevant
products, services and special offers that may be of benefit to you.
• Our directory publisher (Yellow Pages Group) makes available lists of published names, addresses and phone numbers to selected
organizations for a fee. You may choose to be excluded from these lists (non-published names, addresses and phone numbers are
automatically excluded).
• You may refuse to provide personal information to us. You may also withdraw your consent at any time, subject to legal or contractual
restrictions and reasonable notice. However, in either case, this may limit our ability to serve you.
For further information, please contact us at 1-800-567-0000 or privacy@telus.com. Unless you tell us otherwise, we will assume that we
have your consent to continue to collect, use and disclose your personal information for the Identified Purposes.
1. In this Privacy Commitment, the words “we” or “TELUS” refer to TELUS Corporation and its subsidiary companies, as they may exist
from time to time, including those subsidiaries or divisions that carry on business under the names TELUS, TELUS Communications Inc.,
TELUS Mobility, TELUS Quebec, Koodo, Black’s and PC Mobile, but not including TELUS Health. The words “we” and “TELUS” do not
include independent dealers and distributors of TELUS products and services.
2. The TELUS Privacy Code does not limit the collection, use or disclosure by TELUS of information that is publicly available. This includes:
(a) a customer’s name, address, telephone number, and email address, when listed in a directory or available through directory assistance;
and (b) other information about the customer that is publicly available and is specified by regulation pursuant to the “Personal Information
Protection and Electronic Documents Act”. The TELUS Privacy Code does not apply to information regarding TELUS corporate customers.
However, such information is protected by other TELUS policies and practices and through contractual arrangements. The TELUS Privacy
Code and the privacy practices described in this Commitment are subject to the provisions of all applicable legislation and regulations.


Your Critical Information Summary: Installation Fees

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Customer Name: Jeffrey Brotherston

Account Number: 604173087

Your Critical Information Summary

Service(s) Regular Pricing Promotions

Total Monthly Regular Price (after all promotions expire) $36.25

Total Monthly Promotional Price (when all promotions effective) $28.25

TELUS Communications Inc. PO Box 7575 Vancouver, BC V6B 8N9

Total one-time charges and credits: -$150.00

Optik TV Programming Credit $150*: -$150.00

We care about YOU:

We offer many convenient ways to reach us.

Our customer service team will be happy to hear from you.

TELUS Communications Inc. PO Box 7575 Vancouver, BC V6B 8N9

Acceptable Use Policy:

TELUS Communications Inc. PO Box 7575 Vancouver, BC V6B 8N9

Customer Name: Jeffrey Brotherston Agreement Date: February 08, 2020

Email: jeffbrotherston@hotmail.com Account Number: 604173087

Billing Address: 363-15850 26, SURREY Confirmation Number: 728182840

Service Address: 363 15850 26 AVE,

Our gift to you

TELUS Communications Inc. PO Box 7575 Vancouver, BC V6B 8N9

Service(s) Regular Pricing Promotions

Total Monthly Regular Price (after all promotions expire) $36.25

Total Monthly Promotional Price (when all promotions effective) $28.25

TELUS Communications Inc. PO Box 7575 Vancouver, BC V6B 8N9

Total one-time charges and credits: -$150.00

Optik TV Programming Credit $150*: -$150.00

TELUS Communications Inc. PO Box 7575 Vancouver, BC V6B 8N9

Preparing for your installation

Rescheduling your installation

If your service can't be installed

Disconnecting your existing services

After installation changes

TELUS Communications Inc. PO Box 7575 Vancouver, BC V6B 8N9

Gift with Purchase cancellation charges

Making changes to your TV services

TELUS Communications Inc. PO Box 7575 Vancouver, BC V6B 8N9

Third-party service billing

Additional internet charges

• Each subsequent 50 GB bucket: $10

• Monthly maximum: $45

For more information on managing your bill, Internet overage

TELUS Communications Inc. PO Box 7575 Vancouver, BC V6B 8N9

We care about you

TV Service Provider Code

Service Terms and Privacy Commitment

TELUS Communications Inc. PO Box 7575 Vancouver, BC V6B 8N9

• TELUS will not be liable for loss of profits, data, earnings or

• TELUS may make changes to its networks and undertake

TELUS is acting as agent of Bell Expressvu Inc. (general partner of

TELUS Communications Inc. PO Box 7575 Vancouver, BC V6B 8N9

You’re almost there

We’re excited to start this journey with you.

TELUS Communications Inc. PO Box 7575 Vancouver, BC V6B 8N9

TELUS Communications Inc. PO Box 7575 Vancouver, BC V6B 8N9

TELUS Communications Inc. PO Box 7575 Vancouver, BC V6B 8N9

TELUS Communications Inc. PO Box 7575 Vancouver, BC V6B 8N9

TELUS Communications Inc. PO Box 7575 Vancouver, BC V6B 8N9

TELUS Communications Inc. PO Box 7575 Vancouver, BC V6B 8N9

TELUS Communications Inc. PO Box 7575 Vancouver, BC V6B 8N9

TELUS Communications Inc. PO Box 7575 Vancouver, BC V6B 8N9

Service Up to 48 hours Exceeds 48 hours to 5 days Exceeds 5 days

High Speed Internet $10 $15 Discretionary