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Troubleshooting Guides

ISP Wireless - Reset

Device to Factory
Default Settings
If you already tried resetting your Ubiquiti
ISP Wireless device (ex. airMAX, airFiber,
LTU) to factory default values with the reset
button and you can't access the unit, we
recommend that you perform a TFTP
recovery.

By reloading fresh firmware to restore the

device, this process can also be useful to
recover devices that have appeared to fail
when no other solution is working.

Warning: Do not switch off, reboot

or disconnect the device from the power
supply during the firmware upgrade process,
as these actions will damage the device.

Requirements

Steps: TFTP Recovery Procedure for

Windows

Steps: TFTP Recovery Procedure for

Linux

Steps: TFTP Recovery Procedure for

macOS

Steps: Reset Via SSH/CLI

Requirements
Before you begin, make sure to have the
following:

A narrow tool to press down reset

button (like a paper clip)

An Ethernet cable

TFTP client running on PC

The correct airOS firmware. All

firmwares are downloadable from the
Downloads section (use the left hand
menu to find the correct product
category & firmware). The firmware used
is dependent on:

The firmware compatible with the

product (e.g. airMAX M or AC
model).

The version. Initially you must use

the same airOS firmware the device
was running. Once the device is
recovered, perform a regular upgrade
via the WebUI to the latest airOS
firmware.

Important TFTP Changes

As of v6.3.0 airMAX M devices in TFTP

mode will try to obtain an IP address via
DHCP and respond to discovery requests
from WiFiman Desktop and WiFiman
Mobile Android / iOS

If no DHCP server is present or an IP

cannot be obtained via DHCP, the radio
will revert to 192.168.1.20

For airCubes with firmware >= 2.8.0, you

can flash >= 2.8.1

For airCubes with firmware < 2.8.0, you

can flash <= 2.8.0

Steps: Recovery Procedure

for Windows
1. Power off the device.

2. Configure your computer: Windows

PC's Ethernet must be configured
manually with the following settings
(under Network Connections):
IP Address: 192.168.1.254, Subnet Mask :
255.255.255.0

3. Connect your device to the PC.

4. Press the reset button on the device.

While holding the reset button down,
power the unit on. Wait 8 seconds then
release the button (if you want to reset
the unit to factory defaults, wait about
15 seconds or until the signal LEDs light
up to indicate that the device is ready
for recovery).

5. For airCubes (ISP and AC): Push reset

button and hold while powering
unit. LED panel should blink fast several
times, continue holding the reset button
and the LED should turn off. Now you
can release the reset button and the
LED will flash slowly three times.

6. Make sure that the device responds to

pings (perform a ping 192.168.1.20 from
a DOS window), if it does not, go back
to the first step and repeat. If you are
not getting a response, please see the
note regarding TFTP changes at the top
under Note and Requirements.

7. Upload firmware image file (.bin) to

192.168.1.20, using a TFTP client
software (binary mode). Windows
integrated command line TFTP client or
download a third party utility to upload
the airOS firmware.

a. From the Windows PC, you can use

TFTP command line from a DOS
window (START>>>CMD):

b. Go into the same directory

structure as the firmware (e.g.,
assuming that you have stored the
image files in c:\firmware directory,
type the command : cd
c:\firmware ) and enter the
following (for help type TFTP -h) ,
e.g.:

tftp -i 192.168.1.20 put

WA.v8.5.0.36727.180118.1314.bin

8. Signal LEDs will keep blinking one by

one in 4 different colors during firmware
upgrade. Wait for about 7-10 minutes
(devices and firmware depending).
Remember to not power off the device
during the procedure.

9. Once the device is back online,

remember to upgrade to the latest airOS
firmware via the WebUI.

Steps: Recovery Procedure

for Linux
Generic Linux distributions have an
integrated command line TFTP client. From a
PC running Linux, you can upload via TFTP
by typing into Terminal the following
commands:

root@ubuntu:tftp 192.168.1.20
tftp> bin
tftp> trace
tftp> put WA.v8.5.0.36727.180118.1314.bin
Sent 1965199 bytes in 35.2 seconds
tftp> exit

Steps: Recovery Procedure

for macOS
1. Put your device in TFTP mode by
following the steps 1-5 of the Windows
section.

2. Ping your device at the default IP

Address 192.168.1.20, using Terminal.

3. Access Mac's built-in TFTP client by

typing tftp in the Terminal, then issue
these commands, hitting enter at the
end of each line:

tftp> connect 192.168.1.20

tftp> binary
tftp> put WA.v8.5.0.36727.180118.1314.bin

Note:
The WA.v8.5.0.36727.180118.1314.bin
above is a firmware example, you would
substitute it with the binary you have
downloaded.

4. At this point you will see a confirmation

of Sent followed by the bytes and
duration. Wait a few minutes, keeping an
eye on the device's LEDs until it's back
online (with only lights for power and
LAN activated, see your device's Quick
Start Guide for specifics).

5. Now you should be able to access your

device by going to 192.168.1.20. in your
browser.

6. Once the device is back online,

remember to upgrade to the latest airOS
firmware via the WebUI.

Steps Reset via SSH/CLI

To reset a Ubiquiti ISP wireless device (ex.
airMAX, airFiber, LTU) to factory defaults via
SSH / CLI, log into the unit, and run the
following as one command:

cp /usr/etc/system.cfg /tmp/system.cfg;
save; reboot

The output should look like this:

Screen_Shot_2019-09-11_at_2.19.13_PM.png

Note: Once the radio reboots, it can be

accessed on its default IP address of
192.168.1.20, provided you are on the same
subnet and local to the radio.

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