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MINERALS www.instagram.com/nativagems
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SUMMARY
AGATE SLICES AND SLABS
PURCHASE INTRUCTIONS
NATURAL & COLORED AGATE SLICES PER KILO & PER PIECE
BOOKENDS ...................................................................................... 33
ROUGH STONES............................................................................... 59
Orders below $500 USD: Due to he high demand of smaller orders, Nativa Agate colors: black, blue, green, natural, pink, purple, red, teal. (black, green
will offer a new alternative for those clientes who wish to purchase less than and red—check product description for availability).
$500 USD. Below are the new conditions for orders below $500 USD: Coating colors: Pearl, Fantasy pearl, blue cobalt, Fantasy, Silver and Old
Orders from $100 to $249 USD= 50% added to the top wholesale price. gold.
Orders from $250 to $499 USD= 30% added to the top wholesale price. Grades: Most mineral products are priced by grade. Each product have their
own specifications (colors, hardness, shape, shine, etc) that will classified
Payment fees them into the right grade range. From each lot we make this selection care-
Paypal = 4% of the total amount (Orders over US$500). fully. The products in each grade will vary in their overall charactericts since
they are all unique in their core formation.
Paypal = 8% of the total amount (Orders below US$500).
By lot: purchases made “by lot” are charactherized by: a large quantity
Wire Transfer (<$749) = $100 USD.
(usually the whole lot ) of a product; a large quantity of one product grade; a
Wire Transfer ($750—$1499) = $50 USD.
large quantity of one products with none or just one specification from the
Wire Transfer (>$1500) = Free of fees.
catalog. Please review each item description to see their minimum order
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TOP QUALITY AGATE SLICES AGATE SLICES PER PIECE
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QUALITY C AGATE SLICES
HOME DECOR
*Lower quality than usual - low grade of
dyeing; visually cracked (not broken)
Mixed sizes
AGATE PLATTERS NATURAL AND PLATED EDGES
Colors: Black, Blue, Natural (earth tones), Pink, Purple and Teal
Colors: Mix of Colors (Black, Blue, Green,
Natural, Pink, Purple, Red and Teal)
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PLATED AGATE DRINK COASTERS AGATE DRINK COASTER - Natural edges
Colors : Blue, Natural (earth tones), Pink, Purple and Teal
Colors : Blue, Natural (earth tones), Pink, Purple and Teal
*Check availability for Black, Green and Red rust *Check availability for Black, Green and Red rust
#5 - Set of 4 $ 35.20* SET 11-14 x 10-13 cm NATHD048 SET PRICE UNIT CODE
#6 - per piece $10.00* PC 13-18 x 9-13 cm NATHD049P Set of 4 $19.90 Set NATHD016
#6 - Set of 4 $ 40.00* SET 13-18 x 9-13 cm NATHD049
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SHAPED QUARTZ COASTERS QUARTZ PLATTERS / SLABS
FELDSPAR COASTERS
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STONES ON METAL STANDS
AGATE GEODE METAL STANDS
Crystal cluster
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AGATE POLISHED GEODE DRUZY BOLT PINE TREE
OTHER HAND-POLISHED SHAPES
HEARTS EGGS
MOUNTAINS CLOUDS
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BONES HAMSA HEART MOON
PINNAPLE BIRD
ARROWHEAD TURTLE
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PINK AMETHYST SHAPES POLISHED AGATE SHAPES PRICES
POINTS MOQ to select: 1 Kg per color MOQ per lot: 5 Kg per color
B * * KG NATHD171
OBELISKS MOQ to select: 1 Kg per color MOQ per lot: 5 Kg per color
PYRAMIDS MOQ to select: 1 Kg per color MOQ per lot: 5 Kg per color
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POLISHED AGATE GEODE DRUZY SHAPES PRICES
SHAPED AMETHYST
GEODE DRUZY POINTS MOQ to select: 1 Kg per color MOQ per lot: 5 Kg per color
Extra/A * PC NATHD238(SIZE)
MOQ: 5 kg
B * PC NATHD39(SIZE)
*Quality C sold only per lot, in a mix
* Please consult sales team with quantitties for quotation
of sizes and according to availability
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POLISHED QUARTZ & STONES
POLISHED QUARTZ - OTHER SHAPES
SPHERES PENISES
Stones: Crystal Quartz, Rose Quartz, Smoky Quartz, Amethyst*, Citrine*, Green
Aventurine (Green Quartz), Black Obsidian**
*limited availability - Check for other quartz stones
**Obsidian shapes: pyramid, obelisk and point
***All shapes sold by kilo, check it on next pages.
VOGEL CRYSTAL
QUARTZ OBELISKS
Per lot option comes with pieces from 5 to 15 cm : up to 0.500 kg (from 5-10 pcs in a kg)
*Check availability for + 0.501 kg (from 1-2 pcs in a kg) or other sizes.
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POLISHED QUARTZ SHAPES PRICES
OBELISKS MOQ to select: 1 Kg per quality MOQ per lot: 5 Kg per quality CUT BASE AND CUT BASE POINTS
QLTY. PRICE PER LOT PRICE TO SELECT UNIT CODES
AGATE CUT BASE
Extra $80.00 $90.00 KG NATHD079 Colors: Natural (Earth tones) or Dyed (Blue, Pink, Purple and Teal)
*Check Availability for Black, Green and Red - Sold by kilo MOQ: 50Kg per quality
A $60.00 $70.00 KG NATHD080
B $40.00 $50.00 KG NATHD081
C $30.00 $35.00 KG NATHD082
Size range: Per lot option comes with pieces from 5 to 15 cm
0– 0.500 kg (from 5-10 pcs in a kg) *custom sizes: ask for more information
+ 0.501 kg (from 1-2 pcs in a kg)
PYRAMIDS MOQ to select: 1 Kg per quality MOQ per lot: 5 Kg per color
QUARTZ SHAPES mix sizes MOQ to select: 1 Kg per quality MOQ per lot: 5Kg
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CUT BASE POINTS
Top polished cut base natural Points BOOKENDS
CRYSTAL QUARTZ
MOQ: 5kg (From 5-6 pieces per 5kg)
ROSE QUARTZ AGATE BOOKEND
Colors: Natural (Earth tones) or Dyed (Blue, Pink, Purple and Teal)
*Check Availability for Black, Green and Red SOLD PER KILO
Size range:
0 - 1,5kg
1,5 - 3kg
3 - 5kg
5 - 7kg
+ 7kg
CITRINE AMETHYST
PRICE TO
QLTY SIZE RANGE PRICE PER LOT UNIT CODE
SELECT
0-1,5Kg $14.95 $19.50 PAIR NATHD179
1,5-3Kg $25.90 $33.75 PAIR NATHD180
A
3-5Kg $46.00 $60.00 PAIR NATHD181
Grade
5-7Kg $69.00 $90.00 PAIR NATHD182
+7Kg Ask for quotation PAIR NATHD183
0-1,5Kg $19.50 $24.70 PAIR NATHD184
Average weight: 4 - 5 kg
It will vary depending on
1,5-3Kg $33.75 $42.75 PAIR NATHD185 *Check for availability
the lot
Extra
3-5Kg $60.00 $76.00 PAIR NATHD186 STYLE PRICE PER LOT PRICE TO SELECT UNIT CODE
Grade
5-7Kg $90.00 $114.00 PAIR NATHD187 UNPLATED $10.00 $12.00 KG NATHD161
+7Kg Ask for quotation PAIR NATHD188 PLATED - $20.00 KG NATHD161PT
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QUARTZ BOOKENDS TUMBLED CANDLE HOLDERS
Stones: Crystal, Rose Quartz, Green Quartz and Blue Quartz Stones Amethyst, Crystal quartz, Rose quartz, Citrine,
MOQ Per Lot: 50kg MOQ: 10 pieces
PRICE PER LOT PRICE TO SELECT UNIT CODE STYLE SIZE PRICE UNIT CODE
$13.00 $15.00 KG NATHD114 PC
Points or Tumbled Small $17.00 NATHD253
(tumbled)
CANDLE HOLDERS
POINTS CANDLE HOLDER
ROUGH/CHIP PIECES CANDLE HOLDERS
MOQ: 5 units
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ROUGH CANDLE HOLDERS
AGATE CANDLE HOLDER
Colors: blue, pink, natural and purple and teal.
Hole Size: 40mm MOQ: 10 units
B A A B
Stones: Rose
MOQ: 10 pieces Hole Size: 40mm
QLTY. PRICE UNIT CODE
Also used as air planter
A $10.00 PC NATHD207
B $8.00 PC NATHD208
Also used as air planter PLATED AGATE END CANDLE HOLDER
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STANDARD TREE FOUNTAIN
HOME ACESSORIES
GEMSTONE TREE - TREE TOP (STYLE 01)
MOQ: 10 units
Amethyst base tree with colored tree top. Two branches on the large size.
MOQ: 10 units
PRICE UNIT CODE
* PC NATHD263
* PC NATHD264
WIND CHIMES
AGATE MOON AND STARS
2
1
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AMETHYST & CITRINE CLUSTERS
CATHEDRALS AND CLUSTERS MOQ: 100kg per quality
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CRYSTAL CLUSTERS FLAT BOXES
CRYSTAL CLUSTERS/DRUZY DRUZY FLAT BOXES
MOQ Per Lot: 20kg MOQ To Select: 1kg per quality and range Stones: Amethyst and Citrine
*To Select option only for pieces available in stock
MOQ: 5 boxes
Sizes:
Extra Small: 0 - 0.100kg (0-100gram)
Small: 0.100 - 0.500kg (100-500gram)
Medium: 0.500 - 1kg
Large: 1 - 5kg
Extra Large: +5kg
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AGATE GEODE FLAT BOX
ROUGH FLAT BOX Dimensions: 24,5 x 16,5cm
MOQ: 5 boxes MOQ: 5 boxes
SMALL
2,5 - 6 cm height
1,5 - 3 cm width
1,5 - 4cm depth AGATE GEODE FLAT BOX
Approx.
STYLE PRICE CODE
48 pieces per box
Approx. Mixed $30.00 NATHD158
0,950kg per box
Pairs $40.00 NATHD159
LARGE
5 - 7,5 cm height
2 - 6 cm width
1,5 - 7cm depth
Approx.
15 pieces per box
Approx.
1,100kg per box
ROUGH BLACK TOURMALINE ROUGH ROSE QUARTZ, PYRITE OR MIX OF ROUGH STONES
Didn’t find the stone you are looking for? Contact our sales team and inform us your
preference and quantities. We work with a variety of stones and we’ll be glad to assit you.
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ROUGH STONES FLAT BOX EMERALD CHEVRON AMETHYST
Dimensions: 29cm x 15.5cm with inner walls
Stones: Mix stones MOQ: 5 boxes
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TUMBLED STONES CRYSTAL TUMBLED STONES
MOQ: 10Kg per quality
STYLE Q2
STYLE Q2
*please check for other stones as we have a great variety of stones available
STYLE Q1 STYLE Q2
Sizes:
Sizes :
Supermini (0,5-1cm x 0,5-1cm) CHECK TUMBLED STONE CATALOG FOR PRICES
Small (0,2cm - 1,5cm)
Mini (1-1,5cm x 1-1,5cm)
Medium (1cm - 3,5cm)
Small (1,5 x 1,5-2,5cm) STYLE Q2
Large (+3cm)
Medium (1,5-2,5cm x 2-2,5cm) STYLE Q1
Large (2-3,5cm x 2,5-4cm) QLTY. PRICE UNIT CODE
Extra Large (2,5-3,5cm x 4-4,5cm)
QLTY. PRICE UNIT CODE Super Extra * KG NATTS021
CHECK TUMBLED STONE CATALOG FOR PRICES
Super Extra * KG NATTS017 Extra * KG NATTS022
QLTY. PRICE UNIT CODE QLTY. PRICE UNIT CODE
Extra * KG NATTS018 A * KG NATTS023
Super Extra * KG NATTS001 Extra * KG NATTS005
A * KG NATTS019 B * KG NATTS024
Extra * KG NATTS002 A * KG NATTS006
B * KG NATTS020 A/B (mix) * KG NATTS025
A * KG NATTS003 B * KG NATTS007
B * KG NATTS004 A/B (mix) * KG NATTS008
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CITRINE TUMBLED STONES ROSE QUARTZ TUMBLED STONES
MOQ: 10Kg per quality MOQ: 10Kg per quality
STYLE Q1
STYLE Q1
STYLE Q2 STYLE Q2
QLTY. PRICE UNIT CODE QLTY. PRICE UNIT CODE QLTY. PRICE UNIT CODE QLTY. PRICE UNIT CODE
Super Extra * KG NATTS009 Extra * KG NATTS013 Super Extra * KG NATTS026 Extra * KG NATTS030
Extra * KG NATTS010 A * KG NATTS014 Extra * KG NATTS027 A * KG NATTS031
A * KG NATTS011 B * KG NATTS015 A * KG NATTS028 B * KG NATTS032
B * KG NATTS012 A/B (mix) * KG NATTS016 B * KG NATTS029 A/B (mix) * KG NATTS033
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MIXED TUMBLED STONES
MOQ: 10Kg per quality ROUGH POINTS
NATURAL STONES AMETHYST ROUGH POINTS
MOQ: 5kg
*also in citrine
NATURAL STONES + DYED AGATE (ALL COLORS) CRYSTAL ROUGH POINTS
MOQ Per Lot: 60kg per qlty. MOQ To Select: 3kg per qlty.
A $38.00 KG NATHD219
STYLE PRICE UNIT CODE
B $28.00 KG NATHD220
Q1 - natural stones only * KG NATTS034
C $15.00 KG NATHD221
Q1 - natural stones+ dyed agate * KG NATTS036
CRYSTAL ROUGH POINTS *Upon availability
Q1 A - agate - all colors * KG NATTS038 CHECK TUMBLED STONE
CATALOG FOR PRICES QLTY. PRICE PER LOT PRICE TO SELECT UNIT CODES Sizes and average
Q1 B/C - agate - all colors * KG NATTS039 pieces per KG:
Extra* $40.00 $50.00 KG NATHD066 0 - 4cm = 85pcs
Q2 - natural stones only * KG NATTS035 4 - 6 cm = 30pcs
A $15.00 $20.00 KG NATHD067 6 - 12cm = 15pcs
Q2 - natural stones+ dyed agate * KG NATTS037
B $7.00 $10.00 KG NATHD129 (sold in bags of 3 kg)
Didn’t find the stone you are looking for? Contact our sales team and inform us your +12cm = 1 piece from
preference and quantities. We work with a variety of stones and we are glad to assit you. C $3.50 $5.00 KG NATHD130 0,210 to 1,400 kgs
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ROUGH STONES BLUE KYANITE
MOQ To Select: 1kg per quality and range
MOQ Per Lot: 20kg
MIX ROUGH STONES BAG
This product come in bags of 5kg (11lbs)
and in an assortment of stones .
*please check our rough stones catalog for pricing Didn’t find the stone you are looking for? Contact our sales team and inform us your
preference and quantities. We work with a variety of stones and we’ll be glad to assit you.
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COATED STONES COATED CLUSTER CANDLE HOLDER
Hole Size: 40mm
Coating styles: Pearl, Fantasy pearl, blue cobalt, Fantasy, Silver and Old gold. Stones: Amethyst or clear quartz
MOQ: 10 pieces Lot MOQ: 50 Kg Color MOQ: 2 Kg
COATED CLUSTER
Stones: Amethyst or clear quartz
COATED CUT BASE GEODE COATED CUT BASE GEODE $40.00 $18.00 KG NATHD107
PRICE PER
UNIT CODE COATED CLUSTER
SELECT
$20.00 KG NATHD108 PRICE PER
UNIT CODE
SELECT
COATED CHALCEDONY DRUZY
$22.00 BOX NATHD108
SIZE PRICE UNIT CODE
20-29 mm $5.00 PC NATHD134 COATED GEODE POINTS
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TUMBLED STONES
STONE KEYCHAINS
EMMA EGGS ROUGH STONES
CUTLERY
NATKC007 $1.00 NATKC010 $1.60 NATKC008 $1.00 CUTLERY SETS WITH AGATE HANDLES
Colors variations: Black, Blue, Green, Natural (earth tones) and Red
FACETED PENDULUM
Stones : Amethyst, blue
quartz, clear quartz, rose
quartz, black obesidian, smoky
BARBECUE SET BREAD KNIFE
quartz, green aventurine,
Golden healer/hematoid PRICE FOR THE SET PRICE UNIT CODES
quartz UNIT CODES
OF 2 PIECES
MOQ per stone: 50 pieces $19.90 BOX NATCL008
$39.90 BOX NATCL007
PRICE UNIT CODE
$2.50* PC NATMP001
With or Without chain
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BUTTER-UP KNIFE HOLDER
LETTER OPENER
PRICE UNIT CODES
DESSERT SPOON
$9.90 BOX NATCL004
LETTER OPENER
CHEESE FORK
PRICE FOR THE BOTTLE OPENER
UNIT CODES BUTTER-UP KNIFE + NAPKIN HOLDER
SET OF 6 PIECES
PIE SPATULA
$29.90 BOX NATCL013 PRICE FOR THE
UNIT CODES
BOTTLE OPENER SET OF 5 PIECES
PRICE UNIT CODES $35.00 BOX NATCL012
BUTTER-UP KNIFE
$9.90 BOX NATCL003 + HOLDER SET
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1.2.2.5 SECURITY
TERMS AND CONDITIONS NATIVA GEMS Nativa Gems guarantees security in their conversations and it’s not responsible for
any possible scams, identity’s forgery, or malicious content, such as phishing, from
Please read Nativa Gems Imp. & Exp. de Pedras Eireli Terms and conditions, as you make an agreement third parts due client’s lack of attention. Nativa Gems is not responsible for any
with the terms that governs Nativa Gems’ services and purchase orders as described below: payment made to third parts. We are completely available to our customers and will
use all means to show our authenticity and advise clients to have caution and request
1. NATIVA GEMS PURCHASE POLICIES proof of our authenticity in case of suspicious behaviors. Nativa Gems takes full
1.1 ORDER QUANTITIES AND M.O.Q. (MINIMUM ORDER QUANITITY)
responsibility for any incident that might happen due intern issues, and partial
1.1.1 WHOLESALE ORDERS
responsibility for any incident that might happen due issues caused by Nativa and the
Products sold by Nativa Gems to wholesalers have exclusive wholesale price only if
client together. Nativa is not responsible for any incident caused by third parts.
client reaches the company’s purchase M.O.Q. of USD$500 on items in stock and
1.3 SHIPPING COST
USD$750 on items to be produced.
Orders are usually shipped by Nativa Gems’ courier partner by air. Nativa gems also ships by
1.1.2 RETAIL ORDERS
sea. Delivers can be made at door-to-door or at the airport. Clients can choose to have their
Products in stock are available for retail purchase with an increase of
own courier shipping the order (exworks) or have it free on board (FOB) to a nearby port.
50% on orders from USD$100 to USD$249 and
30% on orders from USD$250 to USD$499 over the wholesale catalog main price. Shipping costs and importing fees are paid by the consignee, except by singular occasions, and
1.2 PURCHASE1.2.1 PURCHASE ORDER they will be charged when order is ready to ship, except when client paid in advanced.
Purchase orders are made by registered users. Once a purchase order is requested, Ask sales representative for shipping costs quotations.
it’s directed to the sales representative who will analyze the order and contact client
2. PRODUCT TYPES
through e-mail or phone for final adjustments. An official Purchase Order (PO) will be
2.1 PRODUCT UNITS, WEIGHTS AND ADD-ONS
send to the client and payment procedure will take place.
Each Nativa Gems product category has its price and quantity measured and valued by one or
1.2.2 PAYMENT OPTIONS
more of those specific attributes: piece, pair, kilo(2.2 pounds), lot, bag or box. Along with
1.2.2.1 PAYPAL
those standard measure units, products can have add-ons and will be charged for those. The
A PayPal payment request will be made to client’s PayPal account. PayPal charges 8%
most commonly add-ons are plating (gold or silver), drilling (1, 2 or 3 mm holes) and extra
of total per transaction. On wholesale order that amount will be shared between both
pins. Add-ons are subject to charge if not already part of the product as described in Nativa
parts, leaving 4% charge to the client and 4% charge to Nativa Gems. On orders below
Gems product catalog. Any other specifications should be dealt directly with client’s sales
USD$750, client will be charged full 8%.
representative.
1.2.2.2 BANK TRANSFER
2.2 PRODUCTS CATEGORIES AND PRICE RANGE
Bank transfers will be accepted once sales representative makes a formal Proforma
2.2.1 JEWELRY
Invoice, which will contain all specifications needed and all settlements made for the
All Nativa Gems Jewelry are sold either by piece or by pair. All plated jewelry can come
payment. Nativa Gems accepts money transfers from all banks, under the following
in gold or silver. Jewelry prices might change if it is hand picked or a sub-selection is
fees:
made. Subject to sales representative verification. Jewelry prices can be found and valid
Wire transfers equal or less than USD$749 = USD$100;
through the latest version of Nativa Gems Jewelry catalog.
Wire transfers from USD$750 to USD$1499 = USD$50;
2.2.2 HOME DECOR AND MINERALS
Wire transfers equal or more than USD$1500 = isempt of fees.
Nativa Gems’ Home Decor products have a price range based on one or more
1.2.2.3 CREDIT CARD
specification: Quality, amount ordered, size, add-ons, handpicking, per lot and to select.
Credit card purchases will be accepted using Shopify. Once order is confirmed, our
Prices under section ‘per lot’ means client is ordering a random product from that lot,
accounting department will sent a safe Shopify from link through e-mail. No credit
while prices under section ‘to select’ means client is selecting a specific variation from
card information will be asked through e-mail. The link inserted on the e-mail will
that lot. Also handpicking a/or some specific piece(s) might alter price. Subject to sales
redirect the client to Shopify safe address and only then the credit card information
representative verification;
should be informed. US client’s with a reseller’s Tax ID, should inform it prior payment
Each product on this category will have its specific pricing that can be found and valid
so they can be exempt from the 7% Florida, local taxes.
through the latest version of Nativa Gems Home Decor and Minerals catalog.
1.2.2.4 VERIFICATION
2.2.3 ROUGH
Please do not accept or pay any payment request without our formal invoice and/or a
2.2.3.1 FOR INDUSTRY
PO (purchase order form) sent direct from our sales representatives ONLY from our
Nativa Gems rough for industry comprehends a great variety of rough stones for
domain “@nativagems.com”, followed by one of the following: a PayPal request from
industry uses. This section of products are available upon request and dealt direct
Nativa Gems ONLY; Proforma Invoice for bank transfer on the account by the name
with sales representative only. Price range will vary based on stone type and amount
Nativa Gems Importacao e Exportacao ONLY; or a submitted link to a Shopify credit
purchased in following scale: up to 1 ton; 1 to 10 ton and 10 ton plus.
card purchase form with our company’s information and sent ONLY by our domain
2.2.3.2 FOR FACETING
“@nativagems.com”.Nativa Gems is completely responsible for keeping the privacy
Nativa Gems rough or faceting includes a variety of stone types used for faceting in
and protection of its client’s bank account and card information, and will not use for
the production of jewelry. This section of products are upon request and availability
any means except for the specific purchase order authorized by the client.
and dealt direct with sales representative only. Price range will vary based on stone
type and amount purchased with a M.O.Q. of USD$1000.
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3. PRODUCT AVAILABILITY 4.2.3 STORE CREDIT
3.1 STOCK PRODUCTS In case customer doesn’t want any of our products in stock, the amount of the
Stock products are all products that have already been produced or extracted and are physi-
merchandise in question can be left as store credit for the next purchase or, for when
cally in our warehouse.
one item of customer’s interest arrive, it can be replaced, matching the price or having
3.2 PRODUCTION PRODUCTS
its difference as store credit;
Production products are products that we can place for production once we have an order
4.2.3 REFUND
paid. Most of our orders are made by request and need to be paid in order to be produced.
In extreme cases, a refund can be requested. Once customer opens a refund request
3.3 PACKING AND SHIPPING
with sales representative, it takes a period of 7 to 14 workdays to be analyzed. Financial
All products are carefully packed into plastic sheets, bubble wrap and/or styrofoam and then
department will need all documentation to approve the refund. Documentation valid is
put into a carton box. Orders are picked up by courier in our warehouse. Some products
the history of e-mails exchanged with customer, pictures of products, explanation letter
require special packaging and for those cases a sales representative will instruct and explain
for the reason of the refund and so on. Refunds of large amount might take longer and
which procedures are necessary (example pallets or containers). Nativa gems is responsible
Nativa Gems reserves the right to define datelines to credit the refund back upon
for the whole process of the order until the moment it leaves the warehouse. Nativa Gems
guarantee of full refund once it’s approved. Refunds are only accepted after six weeks
compromise to choose the best way to ship and is in constant contact to its courier to make
of delay or specific due date for exception products. Refunds are not granted by client’s
sure products are delivered in perfect conditions. Nativa Gems is not responsible for any
lack of attention to our general terms and conditions. Exceptions should be dealt direct-
damage that might be caused during the transit/transportation by the courier or after
ly with sales manager.
products are delivered. Particular cases can be dealt direct with sales representative.
If you receive a damage, violated or in bad condition package or merchandise, please take
5. SPECIAL PACKAGE REQUEST
pictures before opening it, make sure to check with Nativa Gems sticker is intact and send
If by any reason the customer requests a different kind of package or the package to be split that
those to us, explaining the situation so we can take the proper measures towards our couri-
request will be analyzed and a special package cost can be added. That cost is variable,
er. depending on the volume, size, weight of the cargo. This cost will be informed by the sales
Special requests such as tags/labels/barcodes, individual packing or pallet specifications representative.
needs to be informed prior packing process.
4 ORDER LEAD TIME 6. DAMAGED GOODS
4.1 STOCK ORDERS It is Nativa Gems's policy to credit the buyer the amount regarding the damaged products, if the
All stock orders leave the warehouse between 1 and 10 days after payment is approved. damage was restrict to 5% or less of the order.
For transit time is necessary to talk directly to representative to check location and If more than 5% of the order appear to be damaged, an evaluation process will be initiated,
timeframe from courier. analyzing pictures, videos, documents and processes. It takes 15 days for the result.
4.2 PRODUCTIONS ORDERS Refunds resulting from damaged products negotiations have up to 30 days after the analysis result
All production orders leave the warehouse within 3 to 6 weeks in average. Nativa Gems to be placed.
reminds that this timeframe can suffer alterations or delays for some products based on a The customer have 7 days from the delivery date to claim damaged products procedures.
couple facts, such as large orders of: hot products; special quality products; products in the
colors black, red and green; or any other order with requirements that demands extra time 7. COPYRIGHT
to be manufactured, mined or selected. It’s always advised to check with representative the 7.1 IMAGES AND VIDEOS
status of certain items since our products are natural stones and go through various steps All images and videos sent to our clients can only be shared with credit to Nativa Gems and
(some even depend on the weather) from mining, classifying, manufacturing and quality can’t be published for defamation or to make a bad reputation to the company.
control by our team, to finally be available to our customers. 7.2 EXCLUSIVITY
Nativa gems reserves the right to not work with exclusivity of products to any company and
Nativa Gems’ representative is responsible to give customers the most approximate lead
not to engage with distributors or related business to represent or carry Nativa Gem’s name
time on those cases, and keep them updated about the order process. In case that
and products.
timeframe is not met the company won’t grant free shipping, free products or any other
8. TIMEZONE
perks, except specific negotiations between customer, sales representative and general
Nativa Gems in Located in South Brazil, therefore we are 100% available from 8:30 to 18:30
manager.
from Monday to Friday on GMT/UTC – 03:00 hours, other hours we can take up to 48 hours
For delayed orders, there are those options, in the following order:
to contact except on Brazilian holidays and weekends.
4.2.1 BACK ORDER
Products that can be delivered on time are shipped, and the rest stays as back order,
waiting for those specific items to get ready so they can be shipped. It’s the
costumer’s choice to wait for the whole order to be ready and shipped or to have the
order shipped separately;
4.2.2 REPLACE OTHER PRODUCT
In cases when costumer can’t wait for merchandise to be sourced, made or produced,
those products can be replaced by other products of the costumer’s preference that
match the amount already paid;
www.nativagems.com www.nativagems.com
+55 51 3013 9696 +55 51 3013 9696