MyChart Handbook

MyChart® Epic Systems Corporation

Welcome to NCH MyChart ........................................................................................................................... 4

Sign up for a MyChart account ............................................................................................................................ 4
Log in to MyChart................................................................................................................................................. 6
What if I forget my MyChart ID or password? ..................................................................................................... 6
Learn How to Navigate MyChart ......................................................................................................................... 7
Learn How to Use MyChart .................................................................................................................................. 7
Medical Record Access and Sharing ............................................................................................................. 8
View or Download your Medical Record ............................................................................................................. 8
View, Download, or Send Visit Records ............................................................................................................... 8
Download medical records you’ve requested ..................................................................................................... 8
Share your medical information with someone else ......................................................................................... 10
MyChart Happy Together .................................................................................................................................. 11
Third-Party Access and Authorization ............................................................................................................... 17
Messaging ..................................................................................................................................................19
View messages from your clinic......................................................................................................................... 19
Bookmark Messages for Future Reference ....................................................................................................... 19
Ask your doctor for medical advice ................................................................................................................... 20
Request a referral to see another provider ....................................................................................................... 20
Reach out for Customer Service assistance ....................................................................................................... 21
Saving Draft Messages in the Message Center .................................................................................................. 21
View Procedure Instructions and other letters ................................................................................................. 22
Visits ..........................................................................................................................................................23
View your past or upcoming appointments ...................................................................................................... 23
Request or schedule an appointment ............................................................................................................... 23
Cancel or reschedule an appointment ............................................................................................................... 23
PreCheck-In For Your Appointment ................................................................................................................... 24
Register for an upcoming delivery ..................................................................................................................... 24
Telemedicine Visits .....................................................................................................................................26
Telephone Visits ................................................................................................................................................. 26
Video Visits......................................................................................................................................................... 27
Health ........................................................................................................................................................30
View your test results ........................................................................................................................................ 30

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 Download your past test results ........................................................................................................................ 30
View your COVID-19 status ................................................................................................................................ 32
Share your COVID-19 information ..................................................................................................................... 35
Manage Your Medications ................................................................................................................................. 37
View a Summary of Your Health Information .................................................................................................... 40
My Documents Activity ...................................................................................................................................... 40
Respond to questionnaires from your clinic ...................................................................................................... 41
Manage your Preventative Care ........................................................................................................................ 42
Manage your Outstanding Orders ..................................................................................................................... 42
Manage your Outstanding Orders Quick Alert Reminders ................................................................................ 43
Track your daily health readings online ............................................................................................................. 44
Family Access .............................................................................................................................................46
Sending Proxy Access Invites in MyChart .......................................................................................................... 46
Request access to a family member's record .................................................................................................... 47
Access a family member's record ...................................................................................................................... 49
View and print your child's immunization record ............................................................................................. 49
Billing and Insurance ..................................................................................................................................50
Upload your insurance card images in MyChart ............................................................................................... 50
View your outstanding balance ......................................................................................................................... 50
View your account statements .......................................................................................................................... 52
Make a payment for an outstanding account balance ...................................................................................... 52
Sign up for paperless billing ............................................................................................................................... 52
Get a price estimate for medical care................................................................................................................ 53
View your referrals ............................................................................................................................................ 53
Preferences and Administrative Features ....................................................................................................54
Update your personal information .................................................................................................................... 54
Updating Communication Preferences.............................................................................................................. 55
Hide Providers on your Care Team .................................................................................................................... 56
Change Your Shortcuts on the Homepage ........................................................................................................ 57
Change your MyChart password or update your security question and answer .............................................. 58
Opt In to Two-Factor Authentication................................................................................................................. 58
Secure Contact Verification ............................................................................................................................... 59
Need a medical records correction .................................................................................................................... 59
Change the contrast of the website .................................................................................................................. 59

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 Deactivating your MyChart account .................................................................................................................. 60
Mobile Apps ...............................................................................................................................................62
Download the MyChart App .............................................................................................................................. 62
Mobile Account Management ........................................................................................................................... 63
Access All Accounts from the Mobile Health Feed ............................................................................................ 64
Mobile Access to Proxies ................................................................................................................................... 66
Connect your MyChart account to Apple Health or Google Fit ......................................................................... 68
Sharing ECG Results from Apple Watch Through MyChart ............................................................................... 69

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Welcome to NCH MyChart
NCH MyChart provides you with online access to portions of your medical record. It can help you participate in
your healthcare and communicate with your providers.

From MyChart, you can:

 Review summaries of your previous appointments, including issues addressed during each visit, your
vital signs, and tests or referrals that were ordered.
 Schedule and confirm upcoming appointments.
 View your medications, including dosage information and instructions, and request a refill.
 View new lab results, as well as trends over time. For example, view results for your past cholesterol
tests on a graph to see if you're close to meeting your target number.
 Access your family members' medical records. For example, you can view your child's growth charts,
immunization history, and upcoming appointments.
This guide provides an overview of many of MyChart's features and how to use them.

Sign up for a MyChart account

To sign up for MyChart, you must be at least 12 years old. There are several different methods of MyChart
signup that might be used by different departments across the organization:

 Clinic staff might sign you up directly while you're at the front desk or in the exam room.
 You might receive a MyChart activation code on your After Visit Summary.
 You might receive an email with instant activation link or a or letter with a MyChart activation code at
check in.
 You could also receive a MyChart activation code on your billing statement.
 You might be able to use self-signup online to create a MyChart account by matching your information
against what is on file in your medical record.

MyChart Activation in an Instant

With the click of a button, staff can send you or your proxies an email with a link that allows you to complete
MyChart signup- no activation code required. The instant activation link only lasts 5 minutes then will prompt
you to complete the step by step activation process with the given activation code.

1. Open the email link from your computer or mobile device.

2. Once the MyChart Signup page appears complete the following:
 MyChart username. This should be something that others wouldn't be likely to guess but easy for
you to remember. It cannot be changed at any time and must be between 6 and 20 characters. It is
not case-sensitive.
 Password. This should be a unique combination of numbers and letters, using both uppercase and
lowercase letters. Your password must be between 8 and 20 characters and must be different from
your MyChart username. At least one number and one letter must be used. Choose a password
that you don't use for other websites.

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  Enter your date of birth and click the checkbox to agree to the terms and conditions.

3. Once this information has been entered, click Submit.

Use your activation code to sign up

1. From the NCH MyChart login page, click Sign Up Now in the New User? section.
2. Enter your activation code (not case-sensitive), your date of birth, and your zip code. Click Next.
3. On the next page, choose the following:
4. MyChart username. This should be something that others wouldn't be likely to guess but easy for
you to remember. It cannot be changed at any time and must be between 6 and 20 characters. It is
not case-sensitive.
5. Password. This should be a unique combination of numbers and letters, using both uppercase and
lowercase letters. Your password must be between 8 and 20 characters and must be different from
your MyChart username. At least one number and one letter must be used. Choose a password
that you don't use for other websites.
6. Security question. This question will be used to verify your identity if you forget your MyChart
password. Choose a security question from the list and enter your answer. Your answer cannot
include your MyChart password.
4. On the next page, choose whether you want to receive a notification message in your personal email
when there is new information available in your MyChart account. If you opt to receive email alerts,
enter your email address. Tip: Make sure you add donotreply@nch.org to your safe senders list in your
email so that your notifications do not go to the Trash folder in your email.

Request an activation code if you don't already have one

If you don't have an activation code but are already an NCH patient, you can request one online. Please be
aware that in order for self signup or system generated sign up to work, the email address you provide must
be the same as the email address on file in your medical record. To request an activation code online:

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 1. On the NCH MyChart login page, click Request One Now.
2. Fill out the fields below.
3. Once submitted, it could take 1-3 business days for processing and verification. Once approved, you
will receive an email with your activation code and instructions on how to activate your NCH MyChart
account.

Log in to MyChart
1. In your web browser, enter nch.org/mychart and access the login page.
2. Enter your NCH MyChart username and password, and click Sign In.

The accepted browsers for MyChart include Google Chrome, Mozilla Firefox, and Microsoft Edge.

If an unsupported web browser, such as Internet Explorer, is used you will be redirected to an error page and
instructed to download an alternative web browser.

What if I forget my MyChart ID or password?

Click the link below the login or password field for assistance. You will be prompted to answer some security
questions to verify your identity. If you are still having trouble logging in, contact the NCH MyChart Support
Desk at 847-618-2000.

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Learn How to Navigate MyChart
When you first log in to MyChart, you'll see the MyChart home page.
 At the top of the home page are shortcuts you can use to get to the most commonly used activities.
 Below the shortcuts is the Health Feed, which shows the most important alerts and information for
you and any family member you care for, like a new message from your care team and reminders
for an upcoming appointment.
 You can use the searchable Menu to easily find any other activities you need to get to.

Learn How to Use MyChart

Access the Learning Library page to watch all available videos about MyChart’s features. Videos are
organized into categories like Using MyChart Features and How to Share Your Health Feed. The Featured
section draws attention to videos that might be of particular interest and is periodically updated with the
most relevant content. Videos you will see are specific to web or mobile, depending on which platform you
are using.

To view these videos, go to Resources > Learning Library.

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Medical Record Access and Sharing
Epic offers several different features through the MyChart patient portal to allow you to access your health
records.

View or Download your Medical Record

You can save your health summary to a USB drive to carry with you in case of emergency. The portable
summary includes all of the allergies, medications, current health issues, procedures, test results, and
immunizations you can see in MyChart. If necessary, the information on your USB drive can be uploaded into a
personal health record or another healthcare organization's electronic health record.

1. Go to Menu > Document Center.

2. Click Visit Records and select the Lucy Summary tab.
3. Click Download/Print and then click Request for the message that appears. You'll be notified when
your download is ready.
4. When you are prompted to save or open the file, click Save and save it to an accessible location on
your computer.
5. Open the folder and extract the .zip file.
6. To view your medical record, open the PDF file in the folder.

Please note: If you need a copy of everything from your medical record or everything from a
visit/encounter, contact the NCH Patient Services center at 847-618-3200.

View, Download, or Send Visit Records

You can view, download, or share your record for a specific visit or set of visits.

1. Go to Menu > Document Center and click Visit Records.

2. Select a visit on the Single Visit tab or use the Date Range tab or All Visits tab to select multiple visits.
Then:
o Click View to view a copy of the visit summary.
o Click Download/Print to save a copy of the visit summary for your records.
o Click Send to send a copy of your visit summary to another provider. This might be useful if you
need to keep another provider, such as a specialist who works outside of your clinic, informed
about your health.

Download medical records you’ve requested

If you’ve requested a copy of your medical record from Northwest Community Hospital, you can download
and view it from MyChart, rather than having to wait for a paper copy to arrive in the mail.

1. Go to Menu > Document Center and click Requested Records.

2. Locate the record you want to view and click Download.
3. If the record is password protected, you see a message to warn you. Click Continue Download.
4. Click Save to save the file to your computer and then open it, or click Open to open it without saving it
to your computer.
5. If the record is password protected, click Show Password on the Requested Records page to view the
password you need to access the document and enter it to view the document.
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Requesting Medical Records in MyChart
Medical Records request can also be submitted from your MyChart account. Once you select Request Medical
Records from within the homepage menu, you will be brought to the Medical Record Request form. This form
is for personal use only. If you need records for a third party, you will still follow the current third party access
process. Once this form is submitted, records will be sent back via MyChart.

This is also accessible under the Your Menu > Share Hub in the Sharing section of the menu, then click the
Request formal copy of health record button.

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Share your medical information with someone else
Share Everywhere is a way for you to share medical information with the people who are taking care of you.
Using your MyChart or MyChart mobile account, you can generate a share code and provide it to the person
you want to share your health data with. This might be a doctor, chiropractor, physical therapist, dentist, or
school nurse, for example. The share code recipient enters that code and your date of birth on the Share
Everywhere website to receive one-time, temporary access to your health information. The person who views
your information can also write a note back to your health system to help keep your care team informed of
the care they provided.

1. Go to the Share My Record activity.

o On the MyChart website, it's accessible under the Your Menu > Share Hub in the Sharing
section of the menu, then click the Give one-time access with Share Everywhere button.
o On the MyChart website, it’s accessible under the Your Menu > Share Everywhere in the
Sharing section of the menu.
o On the MyChart mobile app, it's accessible from the home screen after you've logged in. Note
that you must update the MyChart mobile app to version 10.4 or higher to use Share
Everywhere.
2. Enter the name of the person who will be viewing your record and request the share code.
3. Tell that person to go to www.shareeverywhere.com to enter the code along with your date of birth.

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MyChart Happy Together
Happy Together is a feature allows you to access data from other organizations through the MyChart website
and see information from the Epic organizations where you have received care, even if you do not have an
active MyChart account at each one.

Before you can see the outside information, you must connect those accounts and give consent for NCH to
access the data. The two options for you to connect these organizations in MyChart are:

1. When first logging in to MyChart, within the Quick Alerts section on the MyChart homepage, you
will click the Explore button. You can select the desired organization and click Link Account. This
alert always appears when you have a new connection available or if you have not accessed the
Link My Acounts page in the past four months.

2. If you decide to link or unlink your account at a later time or you do not see the quick alert for
linking organizations, go to Menu > Link My Accounts located under the Sharing section of the
menu.

 This can also be accessed by going to Menu > Share My Record and selecting the Link your accounts
link.

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  In the Discover tab, search and select the desired organization and click the Link Account button.

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  After you go to the Link My Accounts page to connect your accounts from other organizations, you can
see a list appear with visited organizations.
 If you had a recent encounter at a particular organization and were able to view information about
that encounter at the remote organization, the information details will display below the organization
name.
 You can also access each organization’s terms and conditions and proxy access disclaimer next to the
organization’s name when available.

 To unlink an account, go to the Link my Accounts page and select the Linked Accounts tab. Select the
desired organization to remove and click the Unlink button.
 After the organization has been linked to your account, if you If you do not have an active MyChart
account with the organization, you will then be taken to the activation webpage for the organization
which is similar to launching MyChart signup from Hyperspace.
 After the organization has been linked to your account, if you have an active MyChart account with the
organization, a Jump To Account button appears next to the organization's name in the Linked
Accounts tab of the Link My Accounts page, and in the sidebar on the Test Results and Appointments
and Visits pages in MyChart.

 When you click the Jump To Account button, a verification window will appear for you to select a
Challenge Question to verify your account. Once this has been selected, your account will be linked.

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  When you have connected outside organizations to your MyChart account, you are able to see
medications, allergies, immunizations, and health issues from the outside organizations in NCH
MyChart.
 If you have an active MyChart account at the outside organization, you can also see test results,
messages, and appointments. You will also be able to take follow-up actions, like sending a message,
without having to log into the outside organizations MyChart account.
 For test results and appointments, information from other organizations is included chronologically
and you can filter the list of results or appointments to a specific organization.

 For immunizations, you can see the administration information and the relevant details in the
Immunizations activity. You can also view these immunizations and their details in the mobile app if
you update the app to 9.7 or higher.

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  Administration information from different organizations appears in the Immunization activity under a
tab for the organization. A Care Everywhere icon shows that the information is from an external
organization.
 The view details button is available for immunizations from external organizations only if that
organization also has this development installed.

Some non-Epic organizations require manual updates to pull in the most up to date information. To update
your information you can go to the Linked Accounts tab of the Link My Accounts page. From there, the
organizations will be grouped by how often they get updated. Click Update next to the organization you need
to update.

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If there has not been a successful update in the last 7 days for a linked organization and you go to a page that
shows Happy Together information, a banner will appear that reminds you to update your information. The
banner will inform you of which organizations need updating and the reason why.

Proxies who are also patients at NCH can link their own accounts to external organizations when they link the
accounts for their proxy subjects as well.
 If the proxy has not yet established a Happy Together link for the patient, they can create a link to their
own account with the external organization from the Discover tab of the Link My Accounts page.

 If the proxy previously linked the patient's account through Happy Together, an orange banner
appears on the Linked Accounts tab of the Link My Accounts page when the proxy accesses the page in
their own chart to let the proxy know that they can link their own record, with a link to log in to that
organization's MyChart site.

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Third-Party Access and Authorization
MyChart now offers more information about how your data is used when you authorize access to third-party
apps. When a third-party app requests access to your MyChart account, such as through FHIR (Fast Healthcare
Interoperability Resources), you now see detailed information provided by the third-party app developer to
help you make an informed decision about whether you want to share your data with the app. Third-party app
developers must provide information about:

 What type of organization is offering the app

 How the app is funded
 Where the app saves patient data
 Who has access to the data a patient provides to the app
 Whether the app allows the patient to obtain a record of the data it collects
 Whether the app allows patients to delete data it has stored about them
 How the app uses the data

If a third-party app developer has not provided this information, you will see a warning message that
recommends that you deny access to your MyChart account.

 After you have linked a third-party app to your MyChart account by clicking Allow Access, you can
view an audit trail of the app’s access from the Third-Party apps tab within the Who’s Accessed My
Record page. This information can be accessed by navigating to Menu > Document Center and then
selecting Who’s Accessed My Record link.

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V30 05/10/23 Page 18 of 72
Messaging
View messages from your clinic
You can read any messages sent by your doctor or other clinic staff by going to your Message Center. Click
Messages from your main toolbar, then click the message you want to read. From here, you can reply to the
message or delete it.

If you're looking for a specific message, enter key words in the Search field on the Message
Center page.

Message are easily found in the Message Center because conversations with the same subject and participants
are bundled into conversation threads. The available message folders that help keep your messages organized
are:

 Conversations: The main message folder where new replies and non-automated messages arrive.
 Bookmarked: This folder includes messages that you have Bookmarked to revisit later. For example, a
message from a physical therapist with ongoing exercises to complete might be a good one to
bookmark.
 Appointment: This folder includes appointment-related messages, such as appointment scheduling
requests or cancellations.
 Automated messages: This folder includes messages sent automatically, such as payment confirmation
or questionnaire submission confirmation messages.
 Trash: This folder includes messages that you have deleted. These messages can be restored to the
main conversation list if needed. You cannot permanently delete messages in this folder without
assistance from NCH.

Bookmark Messages for Future Reference

If the you know you will need to refer to a particular conversation thread in the future, you can bookmark
these conversations for easy future access by following these steps.

1. Go to Messages > Conversations tab.

2. Select the message you would like to bookmark.
3. Click Bookmark from within the message.

Bookmarked messages can be found in the Bookmarked tab within the Message Center.

To remove a bookmark:
1. Go to Messages > Bookmarked tab.
2. Select the message you would like to remove the bookmark from.
3. Click Bookmark from within the message.

The bookmark will be removed and the message will return to the Conversations tab within the Message
Center.

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Ask your doctor for medical advice
If you have a non-urgent medical question, you can send a message to your provider’s office. This message is
secure, meaning your information stays private as it is sent over the Internet.

You might use the Get Medical Advice feature if you're not sure whether you should come in for an
appointment, if you need clarification on the dosage of one of your medications or something that was
discussed in a recent visit, or if you just want advice about a common illness.

1. Go to Messages > Send a message.

2. Select Ask a medical question for the message topic.
3. Select the type of medical question.
4. Select a recipient from the list. This list is limited to NCH providers that actively use MyChart and may
include your primary care provider, another doctor with whom you've recently had an office visit, or
providers on your Care Team. Providers seen for certain reasons are excluded from this list (e.g. ED,
Urgent Care, Hospitalists.)
5. Select a Subject for your message and enter your question.
6. Click the icon to add any attachments as necessary.
7. When you are finished, click Send.
Someone at your provider’s office should respond to you within one business day. If you've opted to receive
email notification for new messages in your MyChart account, you'll receive a message letting you know that
the clinic has responded to your request.

To view a message after you've sent it, go to Messages from the main toolbar and select the
Conversations tab. Messages will show a status of “Not yet read by staff" if the message has not
yet been read by clinic staff.

Request a referral to see another provider

If a referral is required to see another provider, such as a specialist, you can request the referral through NCH
MyChart.

1. Go to Menu > Request a Referral. (Located under the Communication section of the menu.)
2. Enter the provider you want to see, a reason for the referral, and a brief message explaining your
request.
3. When you are finished, click Send.
A referral coordinator should respond to you within one business day. If you've opted to receive email
notification for new messages in your NCH MyChart account, you'll receive a message letting you know that
the office has responded to your request.

To view a message after you've sent it, go to Messages from the main toolbar and select the
Conversations tab. Messages will show a status of “Not yet read by staff" if the message has not
yet been read by clinic staff.

20
Reach out for Customer Service assistance
If you have a question for our Customer Service team related to a bill, your insurance, or another non-medical
question, you can use the Customer Service Question feature.

1. Go to Messages > Send a message.

2. Select Ask a customer service question for the message topic.
3. Select the type of customer service question.
4. Enter a Subject for your message.
5. Select the type of issue that it’s regarding in the Regarding field. Please note: Your selection here
determines where the message is routed, so please select carefully.
6. Enter a message.
7. When you are finished, click Send.
Someone within the appropriate department should respond to you within 2 business days.

Saving Draft Messages in the Message Center

If you have a question for our Customer Service team related to a bill, your insurance, or another non-medical
question, you can use the Customer Service Question feature.

If you are interrupted while composing a message in the Message Center before you have a chance to send it,
your draft is automatically saved so you can return to it later.

As you compose your message, your changes to the subject, body, recipients, and attachments are saved, and
a subtle notification appears to let you know when your draft was last saved.

You can find your drafted messaged in the conversation list.

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Please note that to save drafts on the MyChart mobile app, you need to update the app to version 10.4 or
higher.

View Procedure Instructions and other letters

If you want to view your procedure instructions or other letters from your provider, take the following steps:

1. Go to Menu > Letters/Procedure Instructions. (Located under the Communication section of the
menu.)
2. Click the letter to view it.
3. If you need to print the letter, click the Print icon in the upper right hand corner of the letter.

Please note: You cannot respond to a letter. If you need to ask your provider follow-up questions, please go to
Messages> Send a message and send a New Medical Question to your provider, referencing the letter in
question.

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Visits
View your past or upcoming appointments
You can view your past or future appointments by going to Visits/Schedule an Appointment from the main
toolbar.

Select a scheduled future appointment or click Details to see info such as:

 The date, time, and location of the visit

 Any pre-visit instructions from the clinic
 Directions to your clinic
 Confirm your appointment
Some appointments may also have you complete the following items before you arrive at the clinic:

 Answer appointment-related questionnaires

Select a past appointment to view the After Visit Summary. You can also view any of your doctor's visit notes
that are shared with you by clicking View notes.

To see additional details and FAQs on note sharing, please go to the following link:

https://mychart.nch.org/MyChart/Authentication/Login?mode=stdfile&option=faq

Request or schedule an appointment

To request or schedule an appointment, go to Visits > Schedule an Appointment. You are able to directly
schedule some appointments (some specialties with appointments starting 5 days out), whereas you have to
request an appointment in some cases.

 When you send an appointment request, you're asked to enter the provider you want to see, the
reason for the visit, preferred dates and times, and any comments regarding why you are requesting
the appointment. After you submit your request, someone from the clinic will contact you to verify an
appointment date and time.
 When you schedule an appointment, you schedule the appointment yourself and don't need to wait to
hear back from the clinic. After verifying your demographics, you can choose a location, provider and
then enter preferred dates and times. Pick an appointment from the list of available time slots to
schedule it, then enter a comment regarding why you need to be seen.

Cancel or reschedule an appointment

Depending on the date and time of your next appointment, you might be able to cancel it through NCH
MyChart. If it is too close to your appointment date or time, you'll need to call the provider’s office to cancel
your appointment.

1. Go to Visits/Schedule an Appointment from the main toolbar, find the appointment and click Details.

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 2. You can then cancel or reschedule the appointment, depending on your needs. (Please note: The
option to reschedule may not be available for all appointment types.)
i. Click Cancel Appointment, select a reason for cancellation, enter cancellation comments, and
click Confirm Cancellation.
ii. Click Reschedule Appointment, verify your demographics, select a new date/time, enter a
reason for rescheduling, and comments on your reason for visit. Then click Reschedule
Appointment.

PreCheck-In For Your Appointment

Save time when arriving for an appointment by completing most of the check-in process from the convenience
of your home. With preCheck-in, you can use MyChart to verify personal and insurance information, verify
medications and allergies, pay visit copays, sign documents, and answer appointment-related questionnaires
so you do not need to complete this at the office. PreCheck-in will not complete the check-in process, you will
still need to visit the reception desk at the time of your appointment to complete any remaining steps.

1. Go to Visits from the main toolbar and find the appropriate appointment.
2. Click PreCheck-In on the desired appointment and navigate through each preCheck-in section by
completing and verifying the required information.

Register for an upcoming delivery

If you're an expectant mother, you can go to Menu > Register for My Delivery (Located under the Find Care
section of the menu) to pre-register for upcoming delivery. You'll be asked to enter your expected due date
and select the location at which you plan to give birth. After verifying your demographics and insurance
information, you can complete a questionnaire to provide additional information, such as your birth plan.

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Telemedicine Visits
Telephone Visits
Telephone virtual visits are a safe alternative to being seen in the office for minor issues. By contacting your
provider’s office to schedule an appointment, you have the ability to be screened for what type of
appointment would be more appropriate for your visit. If appropriate, the office will schedule your
appointment as a telephone virtual visit rather than an in-person office visit. The options below are available
to you when your telephone virtual visit appointment is scheduled.

1. Log in to your MyChart account using your personal login information.

2. Navigate to Visits from the main toolbar.
3. In the desired appointment section, click Details to review your visit instructions.
4. Click PreCheck-In to verify and update all of your information prior to your visit.

 Your provider will contact you at your preferred number within your appointment time to start your
telephone virtual visit.

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Video Visits
Meeting with a provider by video visit is a convenient way to receive care without coming to the hospital or
clinic in person.

There are 2 methods of use for starting Video Visits:

 Mobile device (recommended): This method is preferred as most mobile devices already have the
appropriate camera and microphone setup for video visits.
 Web browser on your desktop: If you prefer to use your desktop, Google Chrome is the only
recommended browser to use to ensure compatibility.

To get started, download the Zoom application appropriate for your device:

 Windows & Mac: http://zoom.us/download (download the Zoom Client for Meetings)
 iOS: https://itunes.apple.com/us/app/id546505307
 Android: https://play.google.com/store/apps/details?id=us.zoom.videomeetings
 Blackberry: https://appworld.blackberry.com/webstore/content/59949934

Download the MyChart mobile app from the Apple App Store or Google Play store if using your mobile device.

If using a web browser on your desktop, test your video, audio, and network connections prior to your visit by
going to the following link below:

 https://www.zoom.us/test

You can complete your preCheck-In process, view your appointment instructions prior to your appointment,
and start your video visit by following the steps below:

Using the MyChart Mobile App

1. Log in to your MyChart Mobile account using your personal login information.
2. Navigate to the Visits icon.
3. In the Appointment Details, scroll to the bottom to review the visit instructions.

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 4. In the appointment details, click PreCheck-in to verify and update all of your information prior to your
visit.

 The office will contact you 15 minutes prior to your appointment time to collect your information and
assist with trouble-shooting the video visit process.

5. Once, you are ready to start the visit, click the Begin Video Visit button from the Quick Alert from the
main homepage.
 You can also click the Begin Video Visit button from within the Appointment Details.

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Using Browser through Desktop

1. Log in to your MyChart account using your personal login information.

2. Navigate to Visits from the main toolbar.
3. In the desired appointment section, click Details to review your visit instructions.
4. Click PreCheck-in to verify and update all of your information prior to your visit.

 Please note that you can only complete the preCheck-In process up to 30 minutes prior to your visit
time. Once the office checks in your appointment, the preCheck-In option will no longer be available.

 The office will contact you 15 minutes prior to your appointment time to collect your information and
assist with trouble-shooting the video visit process.

Click the Begin Video Visit button when you are ready to connect to your video visit.

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Health
View your test results
With NCH MyChart, you can view test results that are completed at NCH facilities as soon as they become
available, rather than waiting for a phone call or letter from your physician. (Please note: There are limitations
as to what results display—please contact your provider’s office if you need more information. Currently,
MyChart will not display images of results, like x-rays or scanned images, only discrete components.)

To view test results, click Test Results from the main toolbar. You may need to click Yes to the “Show Hospital
Results?” filter or adjust other filters to see all results. Select a test to see more information about it, such as:

 The standard range for the result.

 The provider review status banner which lets you know if the provider hasn't reviewed the test result
yet.
 Any additional comments your provider entered about the result.
 Additional details including the lab name, address, lab director name, and CLIA number if the results
came from a resulting lab.
 To see other past results for that same test, click on the Compare result trends or View trends links. A
trending graph and data table will display, showing all past values. The result timeframes can be
adjusted. (Please note: Not all results can be graphed.)

Please note: Test results may not always appear immediately in MyChart. Most results will release to MyChart
within 24 hours from the time that it's resulted. Please be aware that some tests take longer to process so not
all results may be sent to you at the same time. Please follow up with the ordering physician if you have not yet
received your result(s) after that timeframe. Some results that are scanned in our system may also not display
in MyChart. MyChart does not allow for the displaying of the actual images for radiology results. If you would
like a copy, please contact our Patient Services department at 847-618-3200.

Download your past test results

If you need a copy of your test results over time, you can download a PDF document with your results from
the Test Results activity, which you can then print or send electronically as needed.

1. Navigate to the Test Results activity and then select the desired test result.
2. Click the View Trends link.
3. Click Download to download the PDF document.

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V30 05/10/23 Page 31 of 72
Receive email when new results are available
1. Go to Menu > Communication Preferences. (Located in the Accounts Settings section.)
2. Click the Health section then click Advanced settings to expand the options.
3. On the New Test Result Notification section, select the email toggle button.
4. To receive a single notification for all new test results released in a day instead of receiving separate
notifications for each individual test result, select the checkbox in the Test Result Notification section.
5. Update your email address in MyChart if needed.

View your COVID-19 status

The COVID-19 activity is available on the NCH MyChart website that allows you to access your COVID-19
status. This activity can accessed by going to Menu > COVID-19 located under the My Record section of the
menu.

The activity shows your status for COVID-19 testing, as well as your COVID-19 vaccine status, alongside your
key demographics. This includes information from other Epic organizations outside of NCH. The Care
Everywhere icon will appear next to results to indicate when the result came from an external organization.

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Testing statuses are:

 Not tested: No ordered or resulted COVID-19 tests are on file.

 Testing in progress: There is a test for COVID-19 on file that has been ordered, but has not yet been
resulted and released to MyChart.
 Tested - virus not detected (# days ago): There is a test for COVID-19 on file that has been resulted and
released to MyChart. The test did not detect the virus. The # represents how many days ago the test
was resulted.
 Tested - virus detected (# days ago): There is a test for COVID-19 on file that has been resulted and
released to MyChart. The test did detect the virus. The # represents how many days ago the test was
resulted.

A Past COVID-19 Test Results section at the bottom of the activity allows you to see your five most recent
COVID-19 test results, with the most recent result on top.

In the sidebar, you can access the following links from the CDC website in the Helpful Resources section:

 Accessing your Vaccination and Testing Credentials in MyChart video

 Testing for COVID-19
 What to do if you are sick
 Caring for somone sick at home

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To see this information in the MyChart mobile app, you must update the app to version 10.4 or higher. The
Care Everywhere icon (e) indicates that the vaccination information is from an external organization.

Query a State Registry for your COVID-19 vaccine

You can query state and local registries to find vaccinations received outside of our organization and have the
information added into your chart, if the query provides all required information.
 When some vaccination information is available from the registry but it can't be auto-reconciled, you
can confirm whether you have received the vaccination and reconcile it or discard it.

 If a vaccination that you received isn't available in MyChart after querying the registries, you can fill out
a questionnaire to manually add the information and submit it to NCH for review.

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Share your COVID-19 information
Generate unique QR codes that contain your legal name and birthdate and either your most recent COVID-19
test result or details of the COVID-19 vaccinations you have received. You can access these QR codes to share
your credentials in three ways:

 You can view the QR codes in the COVID-19 activity in MyChart. The codes can be scanned right from your
mobile device by anyone who requires proof of vaccination or test results.
 You can export information from the QR codes to another app, such as a digital health wallet, and share
the information from that app. You can choose whether to export vaccinations, test results, or both.
 You can generate a PDF file that includes a QR code and lists your COVID-19 vaccination information.
After downloading the information you can then print it or send it electronically via email as needed.

To do this in the MyChart mobile app, you must update the app to version 10.4 or higher.

Export COVID-19 QR codes to Apple Health and Apple Wallet

When you have QR codes for vaccination and testing credentials in MyChart, you can now easily export those
QR codes to Apple Health with the tap of a button, as long as you use iOS 15.0 or higher. You can also export
your vaccination QR codes to Apple Wallet so that the QR codes are available offline.

 Export with iOS 15.0: Tap the Works with Apple Health button below the vaccination or testing QR
code to export your information.

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  Export with iOS 15.1 or higher: Tap the Add to Apple Wallet & Health button below the vaccination
QR code or the Works with Apple Health button below the testing QR code to export your information.

 After you tap one of these buttons, the export workflow is handled outside of MyChart by iOS.

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Manage Your Medications
View your current medications
Go to Medications on the main toolbar to see all of your current medications in one place. You can see details
for each medication, including the prescribed dosage, instructions, and the physician who prescribed the
medication. You can view additional information about a medication, such as precautions to consider when
taking the medication and potential side effects, by clicking the Learn more link.

Request a medication refill

You can request a refill for a medication directly through NCH MyChart, rather than calling your provider. If
there are still refills remaining you will be unable to request a refill on NCH MyChart, contact your pharmacy
instead.

1. From the medication list, click the Request Refill button. Non-refillable medications will appear on the
list but are disabled with a message to let you know why they cannot be selected.

2. Select the check box next to the medication(s) you need refilled. If the medication you wish to refill is
not on the list, select “Other” and enter the medication name and any other necessary details in the
comment field. Click Next. Please note that if a medication is non-refillable it will still appear in the list
but is disabled with a message to let you know why they cannot be selected.

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 3. Select a delivery method (local pick-up or mail order) and then select the desired pharmacy. Click Next.

4. Click Add Comment to add prescription comments. Verify all the information is correct and then click
Submit.

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You will receive a message in your MyChart Inbox when your prescription refill is processed.

To request a refill you can also select Messages > Ask a Question > Request a Medication
Refill.

Manage Your Preferred Pharmacies

Update your list of preferred pharmacies in more ways than just during the preCheck-In process for an
appointment. To update your preferred pharmacy list, access the Manage My Pharmacies activity by selecting
the Manage My Pharmacies hyperlink. This hyperlink is available from any of the following pages on the
MyChart website and the mobile app:

 Menu > Health Summary

 Medications
 Health > Plan of Care
 Menu > Personal Information

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View a Summary of Your Health Information
To get a summary of your medical record, go to Menu > Health Summary. This summary includes:

 Current health issues

 Medications
 Allergies
 Immunizations
 Preventive care topics

My Documents Activity
The My Documents Activity allows you to view some of your documents that NCH has on file, such as Advance
Directives and Living Wills. These documents can be accessed to view and print.

1. Go to Menu > Document Center.

2. Click My Documents.
3. Select the document to be viewed.

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Respond to questionnaires from your clinic
Your provider’s office might make questionnaires available from NCH MyChart so you can complete them
online instead of filling out a form when you get to the clinic.

You might be able to respond to questionnaires in three different places:

 Open generally available questionnaires from Menu > Questionnaires.

 If your doctor wants you to complete a questionnaire for an upcoming appointment, go to Visits from
the mail toolbar. Select the upcoming appointment and click Details. Open the questionnaire by
clicking its name in the Questionnaires section of the appointment details.
 If your doctor sends you a MyChart message with an attached questionnaire, open it by clicking the
questionnaire link near the top of the message.
If you need to close a questionnaire before you finish it, click Finish Later to save your progress.

End-of-Life Planning Questionnaire

To start addressing end-of-life planning decisions, you can now answer advance care planning questionnaires
on the End-of-Life Planning page in MyChart. This tool is to help you think about your care preferences and
start conversations with your care providers and loved ones on your own terms. Providers can only see the For
My Care Team questionnaire when it is submitted and proxies are not allowed access to either questionnaire,
but you can choose to print and share your answers to the For My Loved Ones questionnaire. You can also
access helpful resources related to end-of-life planning, as well as see related documents that NCH has on file.
The End-Of-Life Planning activity can be accessed through the Menu > End-of-Life Planning located under the
My Record section of the menu.

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Manage your Preventative Care
You can now see a list of orders and preventative care items that need to be completed by going to Menu >
Preventative Care located under the My Record section. If you have completed an item, you can let your
provider know by sending them a medical advice message so that it will be updated and no longer show as
overdue in MyChart. You can also schedule an appointment through MyChart to complete the orders and
preventative care items.

Preventative Care items will also appear as a Quick Alert on the main homepage. By clicking Details, you will
be redirected to the Preventative Care page.

In the Quick Alerts on the main homepage, preventative care items that will be completed because of an order
no longer appear, and instead will only appear on the Preventative care page. This is to make it clearer that
you have already taken action on the preventative care item.

Manage your Outstanding Orders

You can now see a full list of all upcoming tests and procedure orders that need to be completed by going to
Menu > Outstanding Orders located under the My Record section. If you have completed an item, you can let
your provider know by sending them a medical advice message so that it will be updated and no longer show

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as overdue in MyChart. You can also schedule an appointment from the Outstanding Orders page to complete
the orders.

Manage your Outstanding Orders Quick Alert Reminders

Sometimes a little more time is needed before you’re ready to get a preventative care task or an order done.
For example, a patient might be waiting until her new insurance kicks in before she schedules a mammogram.
To stay focused on tasks you can now snooze preventive care reminders and upcoming tests and procedures
so that they're temporarily hidden from the MyChart home page.

To snooze a preventive care reminder follow the steps below:

1. Navigate to Menu > Preventative Care.

2. On the Preventative Care page, select the "Hide reminder from home page" check box on the reminder
card for the appropriate preventative care task.

The reminder is then hidden from the home page for three months. The reminder remains visible on the
Preventive Care page when it is hidden from the home page, and the check box text is updated to show the
date until which the reminder is snoozed.

To snooze an upcoming test or procedure order reminder follow the steps below:

1. Navigate to Menu > Outstanding Orders.

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 2. On the Outstanding Orders page, select the "Hide reminder from home page" check box on the
reminder card for the appropriate order.

The reminder is then hidden from the home page for three months. The reminder remains visible on the
Outstanding Orders page when it is hidden from the home page, and the check box text is updated to show
the date until which the reminder is snoozed.

Track your daily health readings online

Your provider might request that you record information such as your daily glucose or blood pressure readings
in NCH MyChart. When you enter the information in the Track My Health feature, your provider automatically
receives the readings so he/she can monitor your progress between visits. All proxy invitations will expire in 15
days and need to be re

Record a new reading in Track My Health

1. Go to Messages from the main toolbar. Open the message from your physician about a new flowsheet.
The flowsheet is what you’ll use to enter your readings in the Track My Health feature.
 Please Note: You must log into MyChart after the order has been signed in order to access the
flowsheet.
2. Open Track My Health by clicking the link in the message. (You can also record your readings by just
going directly to Menu > Track My Health under the My Record section.)
3. Click the flowsheet's name to open it, and then click Add New Data to start recording your readings.
4. Enter your reading with the date and time and click Continue.
5. Verify that you have entered your reading correctly and click Submit.

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Track your readings over time in a table or graph
1. On the Track My Health page, click a flowsheet's name to view previous readings in a table.
2. From this page, you can:
7. Change the orientation of the table. Click the More Options link to choose whether dates appear as
rows or columns.
8. View the readings in a graph. Click Graph to change the display.
9. Customize the date range or the number of readings that appear. Change the from and to fields or
the latest values field and click Apply to update the display.

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Family Access
If you have access to your family members' medical records, you can view most of the information in their
records in the same way that you view your own. Some things that might be particularly useful include:

 Viewing or printing your child's immunization record

 Viewing your child's growth charts
 Viewing a family member's test results
If you're a parent, you can have full access to your child's record through age 12 and limited access through
age 18. NCH offers restricted and unrestricted adult proxy access for other family members such as parents or
a spouse. This section explains how to access a family member's record and how to access growth charts and
immunizations in in a child's record.

Sending Proxy Access Invites in MyChart

Managing proxy access is at the palm of your hand. You can give family members or other caregivers who are
also patients at NCH proxy access to your MyChart account without any intervention from clinic staff, so it's
easier for everyone involved to share in your care.

1. On the MyChart website, you can go to Menu > Sharing Hub> Give friends and family access.
2. On the Friends and Family Access page, under the Who Can See My Record? section click Invite
Someone. You will then enter the family member’s/caregiver’s name and email address, confirm their
level of access, and click Send Invite. The proxy invite then appears as Pending at the top of the page.

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 3. The family member/caregiver will receive an email to notify them that you have invited them to have
access to your account. From this email, the family member/caregiver clicks a link that takes them to a
page where they enter your date of birth to confirm that they know you and then will accept the proxy
invitation. The link is valid for 15 days. If they do not have their own MyChart account, they can click
the Sign up now link in the proxy invite email to create one.
4. After the family member/caregiver accepts the invitation:
o You will receive a message letting you know that the invited person now has access to your
account. In your account the Pending label is removed from the invite card on the Friends and
Family Access page. You can return to this page at any time to edit or revoke the invited
person’s access.
o In the family member’s/caregiver’s account, you will appear under the Whose Record Can I See?
section on the Friends and Family Access page. They can switch to your account to view you
information in proxy context.

You can access and send proxy invites through the MyChart mobile app as well, but must make sure that the
app to MyChart mobile version is updated to 10.4 or higher.

Request access to a family member's record

Contact your NCH Health Care Team or the Patient Services Center to request access to a family member's
record. Forms are also available online at nch.org/mycharthelp.

The Minor Proxy Access request form is also available within MyChart.

1. Navigate to the MyChart menu and select Proxy Form under the Resources section.

2. Fill in all of the necessary information and submit the request. The submitted request form then goes
to HIM for processing.

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Access a family member's record
After you've received permission, you can view a family member's records by clicking the Switch menu and
selecting the family member in NCH MyChart along the top of the screen below the Log Out button.

After you read the proxy access disclaimer, click Accept to continue to your family member's chart.

View and print your child's immunization record

When you are in your child's record in NCH MyChart, go to <Patients Name> Menu > Immunizations. You can
see the immunizations your child has received and the dates on which she received them. Click the Learn
More link to learn more.

To open a printer-friendly summary of your child's immunizations, click .

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Billing and Insurance
Upload your insurance card images in MyChart
You can now upload images of your insurance cards right from MyChart, making it simpler to keep your
information up to date. You can use the eCheck-in activity for an appointment which will prompt you to
update your insurance information and upload your insurance card images in the process but you can also
upload the images without a scheduled appointment in the Insurance activity by following these steps:

1. Navigate to Menu > Insurance Summary. (Located in the Insurance section of the menu.)
2. In the Insurance on File section click the Add Insurance Card Photos link under the designated
insurance coverage.
3. Click the Add Front and Add Back links to upload the insurance card images from both views.
4. Once both images have been selected for upload, click Submit.

You can also upload the insurance card images when adding a new insurance coverage in MyChart. Please be
aware that the maximum image file size is 4 MB and the accepted file types are BMP, JPEG, JPG, PDF, PNG, TIF,
and TIFF.

View your outstanding balance

To see the outstanding account balance for any of your guarantor accounts, go to Menu > Billing Summary
located under the Billing section of the menu. Here, you'll see all of your accounts with links to individual
statements and bill payment features. To view additional information about an account, click the View
balance details link.

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  Payments that are undistributed can be found within the Overview and Payments tabs.

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View your account statements
To see your past account statements in NCH MyChart, take the following steps:

1. Go to Menu > Billing Summary.

2. Click on the View balance details link.
3. Select the Statements/Communications tab.
4. You can then click View on one of the listed statements to open the billing statement. Please note: You
can only see statements from the past 16 months in MyChart. If you need older statements, please
contact our Billing Customer Service department at 847-618-4780.

Make a payment for an outstanding account balance

When you have an outstanding account balance, you can make a payment directly through NCH MyChart.

1. Go to Menu > Billing Summary.

2. Click Pay Now for the account on which you want to make a payment.
3. Enter the amount to pay and click Next.
 For multiple accounts with outstanding balances, select the amount you would like to pay toward
other balances or select Pay Later for the other accounts.
4. Enter/select your credit card or bank account information and click Next.
5. Review your payment information and click Submit.

Sign up for paperless billing

You can sign up to receive all of your statements through NCH MyChart rather than receiving a paper copy
through the mail.

1. From the Billing Summary page, click the Sign up for paperless billing link.
2. If you want to receive an email when a new paperless statement is available online, enter and verify
your email address and select the corresponding check box to receive notifications.
3. Select the I understand that I will no longer receive statements in the mail check box and click Sign
Me Up.

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Get a price estimate for medical care
To help you plan for an upcoming service you can get an estimate from MyChart. The estimate is based on
your insurance and what other patients have been charged in the past.

1. Go to Menu > Estimates and click Create a New Estimate.

2. Look up the kind of service you want to receive. You can search for the service or look through services
by category.
3. After you select the service and see the estimate, you can click Save so that you can refer to it later.

View your referrals

To review your authorized referrals, take the following steps:

1. Go to Menu > Coverage Details. (Located under the Insurance section of the menu.)
2. Click on the member’s name under the appropriate coverage.
3. The screen displays the eligibility information. Click on the Referrals tab.
4. A list of your authorized referrals displays. Click the referral for more information, like the referred to
provider’s name or phone number and the authorization number.

53
Preferences and Administrative Features
Update your personal information
You can update your address, phone number, or email address at any time so that your clinic always has the
most up-to-date information in your record. You can also view and edit more information about yourself on
the Personal Information page, including:

 Temporary address and phone number, with a valid date range

 Marital Status
 Contact Information
 Other information including legal/administrative sex, sexual orientation, gender identity, and sex
assigned at birth
 Preferred name and religion

In the Family & Friends section, you can add and edit emergency contacts and their contact information. This
section also includes any designated health care agents on file for you, but you cannot add or remove them.
Note that to protect privacy for any emergency contacts that are also patients in the system, only the person's
first name and relationship type is visible to others in the Family & Friends section.

The Personal Information page is accessible from the main menu in MyChart. When you save changes to your
contact information or personal details on the Personal Information page, those updates are combined into a
single message to your clinic which is sent after you log out of MyChart or when the page is refreshed or
loaded again.

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 1. Go to Menu > Personal Information.
2. Click Edit and enter the new updated information.
3. Confirm that your updated information is correct, and then click Save Changes.
Your updated information is sent to your clinic and is typically updated within 24 hours.

Updating Communication Preferences

You can choose and update your communication preference settings through the Communication Preferences
Activity page. Through this activity you have a more granular control on how you would like to be contacted
for the different types of communications that your organization sends. For example, you could specify that
even if you do not want to receive text messages in general, you do want to be notified by text message of
upcoming appointments. To do this, go to Menu > Communication Preferences and select your changes per
communication.

1. Go to Menu > Communication Preferences.

2. Click the icon to expand the notifications you would like to change.
3. Click Advanced settings to further expand specific notifications you would like to change
4. Select or unselect the communication preferences toggle buttons for the desired notifications.
5. Once all changes are complete click Save Changes.

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Hide Providers on your Care Team
Have more control over who appears in your care team by selecting who appears and who does not on the
care team list. This feature allows you to hide providers from your care team that you haven’t seen in a long
time.

When logged in to your MyChart account, your Care Team list displays on the right side of the page under the
Your Care Team and Recent Providers section. To hide providers you can:

 Click the provider’s name

 Click the See details and manage <# providers> hyperlink

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Once the standalone activity page appears, you can click the Hide Provider link to hide the provider from the
care team list. If you have hidden providers, you can still see them by selecting the Show hidden providers
checkbox.

Change Your Shortcuts on the Homepage

The MyChart Homepage defaults to 4 shortcuts at the top of the page: Schedule an Appointment, Messages,
Test Results, and Medications. To make sure you have easy access to the features that you use most, you can
choose which shortcuts appear by accessing the Change Your Shortcuts page. To access the Change Your
Shortcuts page, you can:

 Go to Menu > Change Your Shortcuts. (Located under the Account Settings section of the menu.)
 Select Change Your Shortcuts from the Switch menu (the menu with your name and photo in the top
right corner of the page).

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From here, you can choose any menu option available to replace an existing shortcut. If you have multiple
MyChart accounts, you can select different shortcuts for each account.

Proxies can also change the shortcuts that appear for a patient to whom they have proxy access by going to
the Change Your Shortcuts page in proxy context. The shortcuts the proxy selects for a patient appear only in
the proxy context, while any shortcuts that are defined for the proxy themselves remain the same, as do the
shortcuts the patient sees when they log in to their own record.

Change your MyChart password or update your security

question and answer
To ensure that your medical information stays protected, consider changing your MyChart password
periodically. To do so, go to Menu > Security Settings. From this page, you can also update the security
question and answer that are used when you forget your NCH MyChart username or password.

Opt In to Two-Factor Authentication

To provide additional security for your MyChart account you can opt in to two-factor authentication or you
can choose not to use it if you feel comfortable without it. You can adjust your two-factor authentication
preferences on the Security Settings page in MyChart.

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 1. Go to Menu > Security Settings.
2. Click the Turn on Two-Step Verification button.
3. Enter your password and click Continue, then verify your identity and select Send To My Email or Text
To My Phone to receive a code for your second authentication.

Secure Contact Verification

When you opt in to Two-Factor Authentication, a contact verification feature is triggered to help ensure that
you have secure contact information on file when you need to be reached while logging in or resetting a
password. This adds an additional layer of security for preventing an unauthorized user from trying to access
your MyChart account.
When you log in to MyChart, a home page quick alert card will prompt you to update your contact information
so it can be verified.

 Click Update contact info to be taken to the Personal Information page, where you can update your
email address and phone number by editing the Contact Information card.
 If the information is correct, click Send code to verify to send a code to your email address on file and
then enter the code in MyChart to verify that contact method.

After you send a verification code, you will receive an email or text message with a code to enter in MyChart
to complete the verification.

 Once you have completed the verification process, you will not be prompted to verify your contact
information again unless it is updated.
 If you choose to not complete the verification, the message card will remain as an active alert available
for you to verify their information at any time.

Need a medical records correction

If you see a mistake in your medical information that displays on MyChart, please contact your provider’s
office for any issues. Depending on what needs corrected, you may be directed to our Patient Services
department.

Change the contrast of the website

If you would like to adjust the contrast of the website, take the following steps:

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 1. Scroll all of the way down to the bottom of the screen. You will see a list of links.
2. Click on the “High Contrast Theme” to make the site easier to see.

Deactivating your MyChart account

If you would like to deactivate your MyChart account, you may do so via the MyChart website or mobile
application by following the steps below:

1. Click the Your Menu button, scroll to the Account Settings section of the menu and click Security
Settings.

2. In the Security Settings window, click the Account deactivation page hyperlink at the bottom on the
window.

3. The Deactivate Your Account page will appear with information about deleting your account. Click
Deactivate button turn off the account(s).

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Please Note:

 When your account is deactivated, you are automatically logged out and can’t log back in. No medical
information and associated data is deleted, and proxies with access to your chart continue to have
access.
 When your account is deactivated, if you have connected your NCH MyChart account to any other
organizations, you will no longer be able to see this account’s data in your accounts at those other
organizations.
 You can sign up for a MyChart account again in the future and can contact your clinic to discuss
reactivating your account in the future as well.

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Mobile Apps
MyChart for iOS and MyChart for Android are portable versions of MyChart that you can use to manage your
health information on the go. The mobile apps contain many of the same features as the MyChart website,
allowing you to do all of the following, and more!

 View test results.

 Send and receive messages.
 Schedule and confirm upcoming appointments
 View visit summaries for past appointments and upcoming or past ED visits and hospital admissions.
 View your health summary, including allergies, immunizations, current health issues, and medications.
 View preventive care procedures and when they are due.
 Request and pay for medication refills.
 View billing statements and pay balances due and visit copays.
 Access family members' charts.
 Scheduling, messaging, and requesting medication refills actions are available for organizations linked
through Happy Together as well. (Note that the messaging and medication refill actions are only
available if the external organization is also using November 2021 or a later version.)
If you have an iOS device, you can pair it with Apple Watch™. With MyChart for Apple Watch, you can:

 See alerts for new information in MyChart.

 View upcoming appointments.
 Read messages.
 Review their medication list.

Download the MyChart App

To install the MyChart app, go to the App Store or Google Play Store and search for "MyChart.

1. Download the application.

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 2. Click Open to open the application.
3. Search for the organization – ensure Illinois is listed as the state you are searching and then scroll until
you find NCH.

4. Select NCH.
5. Log in using the same password and username that you use for the website.

Mobile Account Management

MyChart account management has come to the mobile app, making it possible for you to do all of the
following right from your mobile devices:

 Sign up for a MyChart account using an activation code or self-signup

 Recover a forgotten MyChart username or password
 Change or reset a MyChart password, including the ability to immediately reset an expired password
without logging in to the MyChart website

These changes make MyChart more accessible to you, especially if you do not have access to a desktop
computer. These features are automatically available to you after you update the MyChart mobile app to
version 10.4 or higher.

The following mobile devices that support the MyChart mobile app version 10.4 or later.

 Android 8.0 or higher

 iOS 15.0 or higher

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Access All Accounts from the Mobile Health Feed
If you have accounts with multiple organizations that you have logged in to on the MyChart mobile app, you
can go to the login pages for each organization using the Switch organizations widget on the mobile app
health feed.

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If you have linked your MyChart accounts via Happy Together, you can switch to the health feed for those
accounts, also from the Switch organizations widget. Tapping the Go to your account button logs you in to the
linked organization from within the app, instead of jumping to the mobile browser.

Please Note: This feature is only available if both organizations are on the May 2022 version or later and the
outside organization is set up in the MyChart mobile phone book.

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Mobile Access to Proxies
It’s possible to view a family member's records through the mobile app by clicking the Switch Patients button
within the MyChart app located at top right corner of the screen and then selecting the that family member.
The person’s name and picture will display towards the top of the screen to visually confirm whose account
you are accessing.

Before logging in it is important to make sure that you are logging in to the appropriate organization. Below
are the steps to select the desired organization for logging in:

1. Open the MyChart mobile application.

2. On the log in screen, click Switch Organizations.

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 3. Select the desired organization and log in with the same log in password and username that you use
for the website. (If the organization can not be found click Add Organization and search for the desired
location to add to the mobile application before logging in).

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Connect your MyChart account to Apple Health or Google
Fit
If your doctor has assigned you a patient-entered flowsheet for tracking your health data, you can connect
MyChart to Apple Health or Google Fit to automatically pull in data from other health and fitness apps or
devices. If integration exists for a flowsheet, you will automatically see the option to connect to Apple Health
or Google Fit, otherwise the flowsheets will need to be entered manually.

1. In the MyChart mobile app, open the Track My Health activity.

2. Tap Connect to Health or Connect to Google Fit at the bottom of the screen.
3. Tap Connect to "Health" or Connect to "Google Fit".
4. Choose the data you want to share with MyChart by tapping the toggle button for each type of data.
5. Tap Done. At this point, any data that was already stored in Health or Google Fit is automatically
synced to MyChart.

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Sharing ECG Results from Apple Watch Through MyChart
It’s possible to share a PDF document of your electrocardiogram (ECG) readings recorded by your Apple Watch
as a message attachment to your healthcare provider. These readings can give the provider extra information
to consider as part of an ongoing conversation with the you about your care.

To send ECG results to your healthcare provider follow the steps below:

1. Perform the ECG from your Apple Watch.

2. Navigate to your Apple Health app from your phone.
3. Tap the Electrocardiogram (ECG) section to pull up the list of their ECG readings.
4. Tap on the reading that you wish to share.

5. Tap the share/forward button on the top of your phone screen.

6. Select Copy to MyChart as the share method.
a. If this is not seen, select the More button to the right of the shown share methods to select
it.

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 7. Log in to your MyChart mobile app on your phone.

8. Tap Continue to allow the ECG message to be sent to the provider.

9. Complete the fields within the message.
10. When all fields are completed, hit Send.

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