Il, MANAGEMENT & LEADERSHIP 2a. a) 2.3, 24, 25. 28. QUESTIONS A thorough review of the works of the major gurus would indicate which of the ing to be the most effective way to create quality? Effective problem solving Benchmarking the best competition Continuous process improvement Modem statistical control techniques aere ‘A method of improving the performance in any functionalarea of a company, including product cor service quality, would be: Utilizing FMEA or FMECA techniques Applying the benchmarking process. Instituting an improved design review Reading the Baldrige application guidelines b a ‘Tho project management performance measure known as time lines is also known as: 8, APERT chart because tasks and durations are shown as circles and lines b. A Gantt chart which shows task starting and ending dates along a common timeaxis &. PTTF (project time to finish) schedule because it shows project milestones 4. A CPM chart with bars proportional in length to task durations Tho best way to dissominate information about ‘a new quality program is to: ‘Send an e-mail to all employees Post the announcement on the company bulletin board ‘Send a memo to all department heads Use a combination of media b e a ‘The most important step in vendor certification. is to: & Obtain copies of the vendor's quality the vender with quality requirements ¢. Analyze the vendors first shipment Visit the vendor's plant Which of the following concepts is mostly associated with Taiichi Ohno? a SPC acs “b, TOC cTQ a. TPS THIS PAGE MUST BE REMOVED BEFORE TAKING AN ASQ CERTIFICATION EXAM 27. For employee involvement efforts to succeed, ‘what may be needed? 2. Increased employee incentives b. Increased basic training companywide ©. Employee understanding of how they ean make a difference d. The initiation of pilot projects 28 ider the following network, with events marked within the circles and durations in weeks: ‘The critical path is: a 1368-40 e 1468-10 b. 1:366410 d 14-6840 29, Strategic quality goals must be subdivided. ‘Thus, they are: a Delegated & Accountable b. Distributed . Deployed 2.10. In most cases, conflict within an organization: a. Has a negative effect on the employees b. Has a positive effect on creating altemate solutions ¢. Most often results in a winewin situation d. Promotes horizontal and vertical employee growth skills 241. In establishing a quality reporting and information feedback system, primary consideration must be given to: ‘a. The number of inspection stations b. Timely feedback and corrective action ©. Historical preservation of data . Arouting copy list 2.42, Who created the initial problem solving framework that would later become DMAIC? a. Mikel Harry b. Forrest Breyfogle, It Robert Galvin d. Michael Georgell, MANAGEMENT & LEADERSHIP QUESTIONS THIS PAGE MUST BE REMOVED BEFORE TAKING AN ASQ CERTIFICATION EXAM 2.13. Which of the following techniques is especially 2.19, Which of the following would be a posit beneficial for the generation of ideas when a Locman for an organization intent on continuous solving quality and productivity problems? improvement? 2. Poka- yoke ©. NGT 2. Determine the total organizatior Storming a. PERT changes. sari ae b. Decrease skill based training expenditures ©. Discontinue detailed record keeping of improvement projects ‘Avoid expensive improvement projects 2.44, In spite of the quality engineer's best efforts, ituations may develop in which histher decision is overruled. The most appropriate . action would be to: 7 ja ; 2.20. What is @ major distinction botween the CPM Li eae eat and PERT methods in the evaluation of project b Reporthis/herfindingstoan outsidesource performance? such as a regulatory agency c. Decument his/her findings, report them & Onlythe PERT method can be displayed on internally, and move on to the next task a Gantt chart 4 Discuss his her findings with co-workers in b. The PERT technique allows for easier order to gain support ing of project time The PERT technique permits network 2.45, Tho most desirable method of ovaluating 2 relationships but CPM does not : 4. ThePERT tochniqueis event oriented, while CPM is activity centered b. Asurvey evaluation 221. Onewould say that, froman overall perspective, © A questionnaire the activities of a company are tied together by. 4 Discussion with the quality manager : 2. Customers 2.46. One of Dr. Deming’s 14 points for management i sesincaee states "Cease dependence upon inspection as pages awayto achiove quality." The underlying tenet 7 of this statement is which of the following? i eeroreee cr anac area i aan 2.22. As one works through a conflict situation with Many American companies employ too paneer b. Quay should be built ino th ieee Sea @.Thereis no conflict, the customeris always c. Workers should perform their own Fight : inspection and uot wily on olhers b, The process should not embarrass eithor d. Most manual inspection will miss 10%-20% party cof defects under typical conditions «The company should maintain its position d. All steps and procedures are strictly 2.47. In consumer products, the complaint rate is followed most directly 2 measure of: 2.28. Which American figure is seen as the earliest a Product quality b Customer satisfaction ©. Market value 4 Rejection rate 2.48, Quality data, which are regularly obtained but never used, should be: ‘Analyzed periodically by a statistician to gleanes much information as possible Discontinued to save time and money Stored until such time as the need arises Processed into summary reports and made available for interested parties eee advocate of waste reduction? a. Henry Ford b. Frederick W. Taylor ©. W. Edwards Deming d. James Womack 2.24, What is business continuity? a, To recover and move on after a disruption b. To change rapidly after a disruption c. Toexpect business disruptions. d. To adapt to changing business conditionsll, MANAGEMENT & LEADERSHIP QUESTIONS 2.25. A key characteristic of a business partnership is: Sharing of critical business information Limited access to human resources ‘Special company audits are performed 2 B Ge 4. Only plant managers agree on agendas The 2.28, The effective supervisor: 2. Sees histher role primarily as one of making people happy 1b Sometimes doos a job himself because helshe can do it beter than others © Has objectives of growth and increased Profit by working through other people 4. Assumes the decision making funetion, but leaves personnel development to others 2.27. Complaint indices should: Recognize the degree of dissatisfaction as wed by the customer b. Provide a direct input to corrective action © Not necessarily be based on fold complaints, service calls, or value of claims Ignore lif cycle costs 2.28. Which of the following items describe well functioning improvement teams? 2 Members listen to what others say in the meeting b. Members often actwithoutinterdependency © Members often have covert agendas 4. Members set unrealistic objectives 2.28. The “next process is your customer” refers to: '@ "Do it right” for the next operation 1b. Desire for better cooperation among departments © Providing "zero defects” for the next process 4. The importance of process efficiency 2.30. In the preparation ofa project, efforts should be made to identify and involve various parties affected by the planned changes, These other parties are known as: a b a Process owners Champions Teah leaders Stakeholders THIS PAGE MUST BE REMOVED BEFORE TAKING AN ASQ CERTIFICATION EXAM 2.31. A disadvantage of using Gantt charts includes which of the following: 232. 233, 2.34, 236, 2.36, e a They are more complex than CPM charts They do not show interdependencies of activit Most project managers prefer PERT charts over Gantt charts Slack times cannot be indicated No one likes complaints, but they can be good for a company. Why? b é. ‘They state the customer's needs. ‘They provide a second chance to improve ‘They eliminate the need for inspection ‘They can be ignored Accoptable corporate quality goals are normally derived from: b a. What associ The quality department Identified competitive benchmarks ‘Top management objectives ‘The quality council jondoes theexpression "house of quality" normally make? Our entire organization is quality minded Full quality functional deployment ‘The organization listens to the voice of the customer Prompt service and product quality The concept most closely associated with lean production is: epee Better quality Faster production Flexible production Elimination of waste How would an organization reduce their vulnerability to the lost of a critical material supplier? pope Have a dual source supplier available Have an abundant safety stock on hand Rapidly look for a substitute material Develop a materials allocation listIl, MANAGEMENT & LEADERSHIP QUESTIONS THIS PAGE MUST BE REMOVED BEFORE TAKING AN ASQ CERTIFICATION EXAM 2.37. ‘The management approach most supportive of personnel effectiveness, is which of the following? 2.38, Incorporate as many of the current ‘motivational techniques as possible Enforce the philosophy that people are the only asset which can be developed Ensure that company objectives take precedent over individual objectives Make sure that employees leave work each day feeling good about themselves As a leader of a quality improvement project, which of the following the most Important consideration? 8 ne 2.38. Build team commitment and confidence Minimize the impact of opinions outside the group Reduce the opportunities for discussion Encourage team members to defend their positions. Which of the following quality leaders is associated with the definition of quality 2s “fitness for use?” a c a 2.40, Joseph M. Juran lip B. Crosby W. Edwards Deming ‘Armand V. Feigenbaum Which luminary is generally recognized as being the creator of the control chart? b c a 2.1, ‘The Toyota - Aisin 8 Deming Shewhart Harry ‘shikawa incident was a great example of: a b. ce a The correct answers for all questions are located at the end of Section XI Business continuity Business resiliency Contingency planning Project management 2.43. 2.44. 2.48. fo the lowest level, it has been affected by the } used r information transfer. By the time it gets to process of: Spannit Projecting Filtering Leveling Acritical path in a project means that: roe ‘The projectis importantto the profits ofthe ‘organization Slack times can be used to delay the ending date of the project Events on this path have no slack time The arrows and project path are always in bold print, Technical service to suppliers is: as b ch A great public relations gesture when Personnel are available A greater benefit to the company than it to the supplier AA support feature for which suppliers are normally charged ‘An optional luxury which is not a company responsibility planning for quality, an important consideration at the start is: ‘The relation of the total cost of quality to the net sales The establishment of a company quality policy or objective Deciding precisely how much money should be spent on quality The selling of the quality program to top managementQUALITY SYSTEMS QUESTIONS 34. 3.2. 3.3, 34. 38. ‘An essential technique in making training Programs effective is to: a. Have training classes which teach the required skills and knowledge required b. Provide meaningful measures of employee Performance & Post results of performance before and after the training program d. Set individual goals instead of group goals Quality policies are principally issued by management to: 2 State the position of the company on quality b. Ensure people are reminded about quality ©. Provide detailed instructions in regard to quality Ensure customer satisfaction Two generic quality systems audits are those inside the company and: Process audits Assessment audits External audits Product audits a be c a Hf one were to summarize the results of a training needs analysis into a few words, what would be the best selection from the choices Presented below? Providing incentives and meaningful work b. Giving cognitive support © Identifying performance gaps Developing skills and knowledge wi h of the following is the best definition of configuratign management? @ The collection of all information and activities b. Adocumentation system © Arecord keeping system for order change 4. Aproduct production management plan Product related THIS PAGE MUST BE REMOVED BEFORE TAKING AN ASQ CERTIFICATION EXAM 3.6, The total quality cost a7. 38, 39. 3.10. Assume that the cost data available for a certain Period are limited to the followin: $20,000 350,000, 170,000 45,000 4,000 30,000 final test fae acaaaSEER 54. Theprimaryressonthatnonconformingmstia! 58. The most signfcart slements ef a muteal ‘hotld be identhod and eeprgsiod Trees rape tetheeerbendon cba 1% Sotutihe cause ofnoncontomity canbe Setomined 1 Toeldenficeton fhe dacrepant pane or 1s Soltcannotbe used in production without peese proper suberzation b Thelcenteaten oft operation inwhieh 4 Toobtainsamples cf pocrworkmansttor the defect wan nteausse se Inthe companys traning progam © Rdetaling ot fe gully Mstry ofthe 4 Sethe responsibly cam Se setemined Brees fo incipiary aesom es 44 The idemiicaion of the responsible operator =a TASS ESET, 57. once 2 qty tev has been established, general inapesson i Stisbuie Sampling ons can be efactnely Towared (ith alates ara ek) by Sapling ony those locations in the tat Be 2: aieeeaaeaen Se ; =e aes poesee eel a as a aa ee = Demme Setechrical depth ofavalatle 2. Which of the following MRB actions would Simorteortany requ te Invalvement of the ‘iatorer, when a nancentoning prodeet i ‘Secovered era? << Sonces procese capabilily stucies to ease pre expectations Rework or mpairatheprosuet 1S Reject orserap the procuet 54 Emm Sewgh sampling presonts some & Require adltoal Inspection or testing Sescemagen whichofthe fcllowingisavelé measnteeiscontnoed widespreaduse? 5.4 in ANSUASQZ.4,he AOLi¢ aways determined mirror aecurte han 10% igpecton Sunath, on be OG cove? E ible expenave an fl apecton 2 Emqocsiascninsmaiveespenemen 908 — ES crass 4 So gemcats len ser than tom O50 088 ewan 55. Where inapector eficiency is defined a5 the ‘mes cecomecs decisions tothe total cisions eowcing incvccal ems, most inspector Siecccepeccrmastynommninspeccrses — @ AQLandLTPD se : ‘BL Sample size and rejection number btn © AQLand producers isk so-5% ecient Creo and consumers isk 2. STON Scent © Tomson escent & Seietoo escent corms\V. PRODUCT & PROCESS CONTROL (QUESTIONS 5.tt. An inspection performance aust ts made of ‘sorage ram of 72 win appronimately Tour ee ‘THIS PAGE MUST BE REMOVED BEFORE TAKING AN ASQ CERTIFICATION EXAM ee 536, When ary cscomtnuity eo auch ses shape, ‘yon and ioenton tat t eects wnebenees Ghonce of steal talons iy sevice htt ‘commonly eaed which ofthe ffowtsg? Major scontinuty inert aaiy version sete cass busca Receaseatea, cre wal, you shoul cr impecion —&_—Rejcfon Sven 2 See 2% Promtethe 72% inspector since bth in_ 6:17. Sxncon of x sampling san rom he Dadae Cae ong Oat sropng is fue: 2 Utpine ne nepetrsines thea Seecemrsmcranswastaiting a. Anestinate fe 400 « iniawtapcsioeepesoncfinnpeston &,Anstinats fe pide ange ts mencincarng setae 2 Svan otsaces ioe 4 Ghcpineseameseenimpectosine tarp samen hn ANGIASQ ZA fer Soy tena oeampaoar ‘Sotvoten oaiy sere 542 nen plenningeattycentctnsSone wich 18. Whats th importance of erescon plan ina oo ons eo ancy ome OSES fritcion enemys 2 cegeren what wit fappen If 2 ey 1 Prcam conte an proces spay weiss goes cut fore ESS eceonms ard Bluepint —&_nwenae ice nee tas moatbe formed iemecn reactions poser € Gemnmon! toleancing spd incoming __c.‘tlints how ahr Be proceas ahold be Seenon wrote . Procecnattemed amy! tian 4. sone he epei characteris to be wmontore 4.1% Using aNSuAsa 21. determina te Biel) Sete 3e AGL = 84M ll S18, ANSIASO ZA samptng glans sow ocuced ‘orma iepacson cous sing inspection won Bur tauren se . me = 20 te ie ‘Inspection tw ispecies 2 SBSieree er ngecton ss 6.14, In the planning of ame major manufacturing none have been rejected ee . Theprovere verges osthan the AGL. ae Se a tea neienipeee bianco nema 2 Inspection of product paar eee B Nonceswuctve esteg equioment Ete eves nce 5 kone a 58 protection for both producer and Prevention of occurence of substandard eae es wy, 1 Non rtacton for both producer ane 516. TeAQLtoragien sensing pianie tt The Seem aL mons that The smatortn som Thre iow aml ik tt te with 1% ectve ori ar mcr ts Slscespta tot ar 1 Selective ortess © Ailot re 1 efectve or ess The average quay love ofthe plans 1% v.65 ‘equa COUN OF MOANA cae 2010ee \V. PRODUCT & PROCESS CONTROL. ‘THIS PAGE MUST BE REMOVED BEFORE QUESTIONS ‘TAKING AN ASQ CERTIFICATION EXAM ne 525. A sampling sien fom ANSUASO 214 for ‘rdoondinapecon scans one tnd eects Sree Gh Wee Gh etece be oun oe Accept the lot and ret to. nomal 1s Drmw sancond sap & Relnspect be same 4 Move tothe next sampling plan folowing inspecon scvies ‘eed to atngush good ot rom bd lots? 12 Precontol sampling 2 Control sampling Acceptance som ‘& Theorticaty means thet each tem inthe &_Ascurmcy inspection pines on esos cance tbe sloctog 5 Exererssisesnpie vergewillequat 527 The purpose of 3 wten inspection procedure ‘bepemuater serge ee © Mecrmutetasiestroncom numbers wae Seeds aetna the ssecton 1 Provide anawarst inspection quessons 4 STSSSSScrbieretlen requirement Lat the operstorkrow wnottheinapectris 522 Themaatinoartentscily of arate cevew Fool pref he ingpection fet Sng wcens normaly be ‘Stndacize methoes and procedures of ae 2 Making are that corecive ations taken Servet recurence ofthe problem 28, which ofthe following azvtos might be the Te pence a segregated oen for helting " Ipoatimportentaction ofthe MRE? Senrepant mate pending Goscation = Tepecps discrepant material reports for ,_Declsing whatto do with srap mata ssesaperent review 1B Deciing what to do with nonconforming < Te secant diseropant_msteriat when materi “Serial ecisions dictate © Oeeising whan to caf the customer ‘garding bordertine mater 526 wmeninspection dentifcaionisroqured ona Decisings when someatve. scion Sach of pars and the pants afe too small 2 necessary ‘Seat icra, which of the flowing Sceecisment appropriate? 529, Asampling lan that may use up to 4 samples fb makes decison to acceptor jects: 2 lgresherequest and concentrate on paris See eeicensnes Single sampling Reco te inspection information on the -E_Doublesumplng 0 atte sampling e =e inspection tag, card, o label to Quadruple sampling ‘Becouines containing the parts < Regen marr to the mater review bee a cos 18 v-s7 ‘eqUALYcouNcA OF NDUNAeee \V. PRODUCT & PROCESS CONTROL THIS PAGE MUST BE REMOVED BEFORE ‘QUESTIONS ‘598. in comparison with stibtes seming ste ‘arises sampling lm 2. fave te sévartage ot gate UntiyYegurerger semper corecoess cfc, Have te acvanige of being apleabe to iter single or sultple quality 4 Provide grater ammsance or the same Spe Soe mS me Cormeen of 532. ‘TAKING AN ASQ CERTFICATION EXAM. a eA 1531. Which of the following tems represents Bermision im wing o accwpt for sen Srp but roncotionyng Tem a 1 upon completion of werk e's gen ‘umber ef unite or specie pred ome 6 Deviation permit Water Reworkabie aeaptonce Eeuivent item Wich of te following semants woud be ‘expected on 3 conta pe orm? ® S Specifeaons and key inpwiouit sariabies Poteral eauses of ailure Nateral isenfeston a raceatlity Natori sagrognton ane prt iceiiicaton ‘The correct answers for all questions are located at the end of Section Xil coro 6s quarry ounce oF NoMNAMi. TESTING & MEASUREMENT QUESTIONS 6.1. Precision can best be defined as: a. Theability to targeta process toa specified normal value b. The average reading determined after repeated measurements by different operators The difference between the repeated measurements on the same item d The agreement or closeness of ‘measurements on the same item 6.2. A yellow faceplate on a dial indicates that the instrument: a. Is in metric instead of English units Has a revolution counter which contains part of the measurement ¢ Has a balanced, not a continuous, dial readout ds graduated smaller than #/-.001 inches 6.3. Asubsurface discontinuity in some purchased ‘steel bar stock is suspected to bo the cause of high failure rates. Which of the following nondestructive test (NDT) methods could be used to screen the bar stock? 2, Magnetic particle and eddy current testing b. Liquid penetrant testing © Oscilloscope and pyrometers Pneumatic gages and interferometers 6.4. True testing variability can be obtained in a destructive testing situation under which of the following conditions? a. Enough samples have been tested b. It cannot be obtained ¢. All samples are taken closely together d. The same person and instrument are used THIS PAGE MUST BE REMOVED BEFORE TAKING AN ASQ CERTIFICATION EXAM 6.5. When using asine barto measure an angle, the height of the gage block setting is determined by multiplying the sine of the angle by: a. The width of the gage blocks The height of the gage blocks c. The length of the adjacent side d. The length ofthe sine bar 86. When making measurements with test instruments, precision and accuracy mean: a Thesame b. The opposite & Consistency and correctness, respectively @. Exactness and traceability, respectively 6.7. What test is performed by applying a uniaxial load to a test bar and gradually increasing the load until the:bar or coupon breaks? . a 6.2. Products should be subjected totests whi designed to: Demonstrate the basic function at a minimum testing cost b. Approximate the conditions to be experienced in the customer's application ©. Ensure that specifications are met under laboratory conditions d. Ensure performance ‘environmental conditions under severeVi. TESTING & MEASUREMENT QUESTIONS 6.9. When considering whether to use radiographic or ultrasonic inspection to examine critical welds in thick materials, which of the following is the best reason for this selection? a Ultrasonic, since greater thickn be penetrated 1k Radiography, since ultrasoni sensitive to porosity and inclusions Both, since the methods complement rather than supplant one another d Both, since each is equally effective, the chance of missing a serious flaw is reduced 6.10. The most essential value of a surface plate in precision measurement application is which of the following? a. It provides a flat working surface It provides a surface free of minor vibration ©. Itprovides an accurate reference surface dit provides a chemically resistant work surface 6.11. When specifyingthe "10:1 calibration principle”, one is referring to: a. The ratio of the frequency of calibration of secondary standard toa primary standard b. The ratio of the frequency of calibration of the instrument to that of the primary standard ©. The ratio of the main scale to vernier scale calibration d. The ratio of calibration standard accuracy to calibrated instrument accuracy 6.12, Which of the following is a true statement regarding the use of pneumatic gages? The equipment needs no calibration The equipment is both fast and accurate The equipment must be cleaned frequently Only variable measurements can be made pore THIS PAGE MUST BE REMOVED BEFORE TAKING AN ASQ CERTIFICATION EXAM. 6.13. When measuring part angles to great accuracy, the best instrument to select would be which of the following? 2. Asine bar b. An optical flat ©. Abevel protractor 4. An optical comparator 6.14, Most of the base units of the SI measurement system can be produced via laboratory experimentation. An exception to this rule isthe category for: Length Temperature Mass i. Substance pre 6.18. What type of measurement error is caused by rift? a. Equipment variation b. Material variation ©. Operator-to-operator variation 4. Laboratory-tolaboratory variation 6.16. Atypical use for the optical comparator would be to measure: 2. Surface finish b. Contours ¢. Depth of holes, 4. Diameters of internal grooves, 8.17. Because it takes the least amount of surface preparation, the hardness test most generally used for bulk hardness in foundry work would be the: a. Vickers b Rockwell ©. Knoop d Brinell6.18. 6.19, 6.20. 6.21, |. TESTING & MEASUREMENT QUESTIONS Reproducibility in an R & R study would be considered the variability introduced into the ‘measurement systam by: The change in instrument differences over the operating range The total measurement system variation ‘The bias differences of different operators ‘The part variation aoe "Creep" is defined as that deformation occurring over @ period of time with material subjected to: 2. Fluctuation stress and fluctuating strain Constant temperature and a fluctuating stress Constant temperature with no stress 4 Constant stress at a constant temperature ‘The error term in an ANOVA based R & R study is arefiection of a. Reproducibility b « a In surface finish inspection, the term “lay” means: a, The position of the part in relation to the surface finish inspection equipment The flatness of the surface being checked The height of the surface being checked The direction ef the predominant surface pattern pps THIS PAGE MUST BE REMOVED BEFORE TAKING AN ASQ CERTIFICATION EXAM 6.22, 6.23. 6.24. 6.25. Why would control chart methods be used in screening measurement data before other measurement analysis? 2. They might replace the need for an ANOVA b. They are more effective than the average and range method © They can indicate if the measurement system is adequate 4. Thay require the collection of less data Which of the following nondestructive testi methods Is best for rapid inspection of ameter, carbon, steel rods one foot long for surface cracks? Radiography b Ultrasonic & Magnetic particle Liquid penetrant ® Identify the major hardness testing method that measures the depth of penetration instead of the area of penetration. Brinell Vickers Rockwell Knoop pore ‘The interaction term in an ANOVAR & R study indicates an interaction between: a, The technician and measuroment error b. The technician and the part ¢. The part and the total variation , The repeatability and the reproducibility6.27. 6.28. Vi. TESTING & MEASUREMENT QUESTIONS 6.28, A workpiece, made on 2 specification of 2” diameter is checked with a dial comparator gage. The actual diameter is found to be 2.004” The part of this dimension measured by the dial indicator is: a. 0.006" b. 0.002" ©. 2.000" 2.004" ‘One of the practical limits on the application of ultrasonic testing methods @ Alack of portability Poor penetration capability ©. Arequirement for reference standards d. An inability to record results permanently Surface plates made from granite or cast iron each have differing merits. Identify an advantage of cast iron surface plates compared to granite plat @ They are non-corrosive b, They have greater thermal stability ©. They have closer flatness tolerances d. They are less likely to chip or fracture THIS PAGE MUST BE REMOVED BEFORE TAKING AN ASQ CERTIFICATION EXAM 6.23, 6.30. Identify the factual comment regarding torque ‘wrench usage: @ Mosttorque wrenches will operate to 120% of stated range b. Holding a torque wrench handle below midpoint may produce alow torque reading © Torque wrenches cannot be calibrated in a conventional sense d. Applying an extension, without ‘compensation, may result in a low torque reading When using optical flats, the indication is based on: 2. Light waves in phase b. Light wave interference ©. The use of a black light 4. The diameter of the optical flat ‘The correct answers for all questions are located at the end of Section XII. ear ea peVil. CONTINUOUS IMPROVEMENT TH 72. ris) 1, 18. 76. QUESTIONS In what stage of the DMAIC process would 2 process data collection plan be developed or customer survey results tallied? Donly Monly ‘and! only C only peep After constructing @ process flow chart, an improvement team can often generate improvement ideas by asking which of the following questions? ‘a, What are the significant few and the trivial many? b. Are proven components and configur used? ©. Is there any unnecessary complexity? What are the potential material causes for the problem? A lowered rejection rate following corrective action: a. Gives positive indication that one cause of nonconformance has been removed b. May bo unrelated to the corrective action €. Indicates that the corrective action was directly related to the problem Has no significance What other problem solving tool is customarily used to complement the fishbone diagram? Scatter diagrams Pareto diagrams Brainstorming d. Force field analysis Problems within a company are often not fully solved because: a People hate change b. Topmanagement does not provide support © The quality department is understaffed 4. The problem is poorly defined For many of the new quality management tools, the typical strength relationship symbols are illustrated via: Seot topt +p+0 THIS PAGE MUST BE REMOVED BEFORE TAKING AN ASQ CERTIFICATION EXAM. 7.7. A proposed permanent corrective action has been implemented. The solution is an intervention device to eliminate undersized parts, However, production trialshave indicated that the device is only marginally effective under humid conditions. One would say that: ‘a. More work is needed on the device b. The root cause has been detected & The production unit requires temperature control d. The proposed corrective action is not realistic or maintainable 7.8 The seven basic tools of quality focus on: b. Management directed analysis ©. Customer requirements d. External and internal customer satisfaction 78, phases? a Plan and do c. Doandact b. Check and act d. Plan and act 7.10. in three planes? a. Ltype ©. Cetype b. Type d. Yetype 741. motion are all forms of: a TPM c. Kanban b. Muda a. CFM 7.42. controlling a process when: a, The machine capability is wider than the specification b. Its necessary to know when to investigate a process for unusual variation ©. Areduced sample size is needed ¢. An acceptable quality level must be established Modifying or redesigning a product would most, likely occur during which two of the PDCA ‘The matrix diagram is used to show the relationship between 2 variables. Matrices can be developed in several ways. Which of the following matrix types illustrates relationships Overproduction, scrap, waiting, and excess An X-bar and R chart can be helpful inVil. CONTINUOUS IMPROVEMENT QUESTIONS 7.43. When comparing breakthrough achievement with Kalzen techniques, which of the following statements is true? 2 Kaizen techniques provide more rapid improvement 8 Breakthrough achievementis generally less. expensive ¢. Breakthrough achievement would be used for low tech products @ Kaizen techniques are more esily applied at the floor level 7.14, The tabulation of the number of times a given quality characteristic measurement occurs, within the sample of product being checked, is called a: Histogram Normal distribution Control chart Random function 7.15, Value stream mapping means: a. Flow charting techniques b. An identification of inputs, tasks and outputs cA pictorial view that steps A graphical flow charting technique that ‘shows material and information flows jes process 7.46. An advantage of process mapping is the ability to: Accumulate data for Pareto analysis Detect assignable causes of behavior Discover the underlying distribution of a ess Check current processes for duplication or redundancy Roope 7.17. The term reengineering most closely aligns with which of the following? a. Completely rethinking the way in which a process is accomplished b. The modification of a process to reduce costs and waste jonofnon-value added stepsin thing as the continuous improvement of a process 7.48 When constructing a Pareto diagram where should the “others” category be placed? ‘At the beginning as the first category Directly in the center of the chart At the end as the last category Where it falls according to indicated frequency pore THIS PAGE MUST BE REMOVED BEFORE TAKING AN ASQ CERTIFICATION EXAM 7.49. The theory of constraints is concerned with the basic measures of throughput, inventory, and ‘operational expenses, which can be expressed as which of the following? 7.20. 7.21. 7.22. 7.23, a. b. « a Incoming money, money stuck inside, money going out Money on hold, bottlenecks, and constraints Money stuck inside, inventory, and resources Money going out, balanced operations, and dependent events, A scatter diagram is a problem solving tool, which helps to: b. e a Determine 2 cause-effect relationship between two or more variables Focus attention on problems in priority order Generate a large number of improvement ideas Determine wherenonconforming parts exist Cycle time reduction must be balanced with: pegs Reduced product lead times Associated increased life cycle costs Any related DOE expenses Concurrent engineering culties There is a problem on the production floor and all of the factors that might contribute to the problem must be covered. Which of the following problem solving tools would be the best selection? a b. es a Pareto diagram Fishbone diagram Histogram Control chart . Which of the following is the most legitimate management concern when a floor level ‘operator effects a permanent corrective action? a ‘The operator may not have the technical knowledge to implement the improvement ‘The operator lacks the ability to effectively coordinate the improvement on all shifts The operator may potentially be addressing a symptom ofa problem, not the true cause ‘The operator represents only one solution opinion and could be wrong