College of Business, Hospitality and Tourism Studies

School of Management
Department of Management
MGT501 Introduction to Business Management
Tutorial 1
1. Explain how preclassical contributors helped set the stage for the development of management as a science.

Answer: Pre classical contributors set stages for developments by developing ideas forming the basis for
later management. The pre classical contributors established science of management the development of
management principles that could be applied across management situations
2. Contrast the three major approaches within the classical viewpoint.

Answer: Scientific management is improving worker efficiency through the scientific study, Bureaucratic
management emphasize the need for the organization to operate in a rational manner rather than relying on
the arbitrary whims of owners and managers whereas Admiistrative management focuses on principles that
can be used by Managers to co-ordinate the internal activities of organizations.
3. Explain the development of the behavioral viewpoint.

Answer: The early concentration on internal mental states had limitations, which led
to the development of the behavioral approach in psychology and management. It
centers on observable actions and the elements of the surrounding environment
that affect them.
4. How could a set of flawed studies-the Hawthorns studies-help bring about the behavioral viewpoint of
management?
Answer: It helps the behavioral viewpoint of the management by establishing the impact on
social aspects of the job on productivity, it has been noted that human beings have needs which
if satisfied will promote productivity
5. Differentiate among the three major approaches within the quantitative management viewpoint.

Answer:
 Management Approach- is an approach aiming to increase decision effectiveness through
sophisticated mathematical models and statistical methods
 Operations Management is the function or field of expertise primarily responsible for managing
production and delivery of an organization products and services.
Marica Adisotia
ID No# A00136790
  Management Information system focuses on designing and implementing computer based
information systems for use by the management.
6. Explain the major ideas underlying the system’s viewpoint. Use this viewpoint to analyze your college
or university.
INPUT PROCESS OUTPUT
Human
Resources Transformation Product
Financial
Resources Operation Profit/Loss
Physical Productivit
Resources Management Control y
Information Planning

7. Describe the reasoning behind the contingency viewpoint. Why did it emerge?

Answer: Contingency viewpoint is when leadership style is contingent upon various

situational factors instead of recommending one leadership approach. This viewpoint has
emerged in the organization in decision making since it has effective way to organize,
lead a company and to make decisions.
8. Explain the Theory Z approach to management.

Answer: Theory Z is management science approach which they aim to increase

managerial effectiveness while remaining compatible with norms/values of the society
9. Distinguish between TQM & BPR.

Answer: Total Quality Management (TQR) aims at continually improving

product/services quality. It is an integral part of an organization, whereas Business
Process Re-engineering (BPR) provides different ways of seeking improvements by
focusing on reengineering how work is carried out which includes approaches as
combining tasks and eliminating steps
10. Explain the concepts of knowledge management and the learning organization.

Answer: Knowledge management and the learning organization are two approaches which
acknowledge the importance of knowledge as the asset truly unique to the organization.

Marica Adisotia
ID No# A00136790