Professional Documents
Culture Documents
IN CASE
OF EMERGENCY
OR WAR
Content
4 Preface
The following people worked on the handbook: 16 Communication and information retrieval
Center for Strategic Communications
and Information Security under the Ministry
of Culture and Information Policy of Ukraine 22 Shelter
in cooperation with the State Emergency Service
of Ukraine, the Ministry of Defense of Ukraine, 26 In the combat area
the Office of the Commander-in-Chief Armed Forces
of Ukraine, and public organizations.
32 Preparation of civil defense in the siege
Design and layout: Pavlo Konovalov.
Illustrations: Alexander Grekhov. 42 Behaving in occupied territory
The digital version of the handbook: 60 Psychological support during the war
https://dovidka.info/
73 Needs of Priority: Guide for Volunteers
2 3
Preface How to
Ukraine has been resisting Russian aggression since 2014.
During this time, we have strengthened our defenses: the
prepare for
Armed Forces, the National Guard, the Security Service, and
other paramilitary organizations totaling 500,000 people. an emergency
Our country receives regular military support from the
United States, Canada, the United Kingdom, many European
countries, both in weapons and training.
4 5
How to prepare How to prepare
your own home a water supply
Make sure you have: Calculate the stock for home use according to the
number of members of your family. One adult needs
the stock of long-term storage products; per day:
drinking and technical water; • 3 liters of drinking water (including liquid con-
sumed with food);
first aid kit; • 10-12 liters for hygiene and cooking.
cash; Ensure that you have a water supply for yourself and
your family for at least 72 hours.
flashlights, spare batteries or accumulators for
them, candles; If you are not sure about the quality of drinking wa-
ter, we recommend having supplies for additional
gas burner with extra cylinders for cooking; cleaning — filter jug for mechanical water purification
or tablets for quick disinfection of water.
fire extinguisher;
6 7
How to prepare If the temperature outside is low, you can keep food
there.
a vehicle
chocolate;
dried fruits.
What products to stock up
for home and a survival kit
Take care of nutritious foods for long-term storage. If
needed, you can take them with you to a shelter. In ad-
dition, these products should not require much water
for cooking.
Also, think about what foods you and your family eat.
Make a three-day food supply for the home.
8 9
How to prepare a first aid kit Do not put those drugs and medicines you do not know
how to use in the first aid kit. If you still want to take
them, learn how to use them properly in advance.
Prepare two first aid kits — one for emergencies (for
Keep prescriptions for your medications (follow the
example, in case of injury), the other for your house-
expiration date), as well as the names and phone num-
hold needs (pain relief, elimination of symptoms of
bers of your doctors.
poisoning, elimination of allergic reactions, etc.).
10 11
What to put spare batteries;
money (bank cards and cash; distribute banknotes first aid kit;
to different places); warm clothes;
the paper version of the COVID certificate; underwear and socks;
house and car keys; reliable, comfortable shoes, preferably
a map of the area, as well as information about the waterproof;
method of communication and the agreed meet- tent, sleeping mat, sleeping bag (if space allows);
ing place of your family;
hygienic supplies;
chargers for mobile phones and power banks
(portable chargers); utensils (cast iron pot, flask, spoon, mug);
12 13
Put a tag in your top or side pocket with your name and Make a list of important numbers for each family mem-
contacts if you lose your backpack. If possible, bring ber: write them down or print them out. Then, arrange
photos of family or friends with you — this will help you for each family member to carry it with them.
find them if the group splits.
Put a label with the child’s name, year of birth, home prepare a supply of dry food and water;
address, planned destination, and information about
the parents – names and contacts in the backpack and prepare a carrier, leash, and muzzle;
pocket of the child’s clothes. Explain to your child when
and how to use this note. make sure the animal is vaccinated against rabies;
Discuss all possible scenarios with relatives and Please note that it is forbidden to take animals to shel-
friends: if the whole family is at home together and if ter. If possible, arrange in advance with friends or
one of the family members is absent. family members who live in a safe place to hand over
the animal.
An emergency can happen when you are in different
places. Therefore, agree in advance on the meeting
place, routes, and general action plan. In addition, de-
cide on how you will communicate if the connection is
lost (prepare walkie-talkies, arrange a meeting point
or a place to leave a note with information).
14 15
Communication
You should also install the maps app on your
and information smartphone, which does not need the network.
For example, mapy.cz, or enable the appropriate
retrieval
feature on Google Maps. Note that applications
do not automatically download the necessary
maps – you must do so in advance.
16 17
How to protect yourself
from disinformation
• Distribute information only from verified sourc- • Do not disseminate information about the move-
es. Reliable information comes from state bodies – ment of Ukrainian troops. You can harm those who
on their official pages in social media or the Public protect you.
Broadcasting Channel (UA: Pershyi, former UT-1).
• Do not believe the reports of deliberate shelling of
• Do not believe the message about the cessation of civilians by the Ukrainian military. In this way, the
the struggle by the Ukrainian army. Such informa- aggressor wants to undermine your trust in the
tion is a typical way to demoralize the population. defenders.
Moreover, you have to remember that in the event
of hostile aggression, the Ukrainian security forc- • Do not share unverified information about the
es will steadfastly resist. course of hostilities. Only the security and defense
authorities of Ukraine have such data. Information
• If the Internet connection is interrupted or the from other sources or private pages on social me-
pages of state bodies are not available, contact dia may not be true.
the Public Broadcasting: UA: Pershyi and Ukrainian
Radio for information. Tune the radio to the fre- • Check out patriotic-looking but questionable mes-
quency of your city in advance; you can find out sages and appeals. Slogans and Ukrainian symbols
the frequency of the broadcast on the website may cover the aggressor.
nrcu.gov.ua/maps. If you have a fixed radio station,
use it.
18 19
What sources of information Public Broadcasting:
First of all, focus on the primary sources of govern- • Radio Promin — promin.fm
ment agencies. Follow the information from the SES,
the army, and the government on the pages of their • Ukrainian Radio — ukr.radio
websites or social networks and the messages of the
Public Broadcasting.
Websites of public services:
Below you will find a list of verified sources. Please note
that verified (officially confirmed) accounts on social State Service of Ukraine for Emergencies dsns.gov.ua
networks have a special mark next to the name – a blue
tick. In this way, the social network ensures that this Armed Forces of Ukraine zsu.gov.ua
person or institution maintains this page. Not all offi-
cial institutions in Ukraine have received it yet, so con- Ministry of Defence Ukraine mil.gov.ua
sider the accounts from the list.
Ministry of Internal Affairs mvs.gov.ua
Additional links
on the handbook website
20 21
Shelter
you may be transported to another place.
To prepare, we recommend:
22 23
What to do Rules of stay in the shelter
when you hear sirens
Before going to the shelter, shut off gas, electricity,
and water at home, close windows and vents.
The “Attention to all” signal is a long siren sound or
intermittent beeps. The beeps of factories and en- If you can’t leave the room on your own, tell your neigh-
terprises give the signal through loudspeakers on the bors about it.
streets and the beeps of vehicles (in particular, from
SES vehicles equipped with loudspeakers).
You can’t take to the shelter:
• Turn on the TV or radio: the official message is
transmitted within 5 minutes after the signal. • flammable substances;
• substances with a strong odor;
• From the message, you can find out the place and • bulky items;
time of the emergency, its scale, probable dura- • animals.
tion, and procedure for security. After listening to
the message, follow the instructions.
Persons with children are placed in separate compart-
• Leave the TV or radio on — these channels may re- ments. People with ill health are placed in a medical
ceive the following messages. room or near enclosing structures and closer to ven-
tilation. Therefore, it is essential to equip a separate
• If possible, pass the message to the neighbors. room for the toilet.
24 25
In the combat
area
Small-arms attack
26 27
Mortar shelling Shelling
A loud whistling and explosion of a projectile can mean If you hear a salvo of launch, see a smoky trace of a
that you are in the area of artillery
shelling, mortar projectile in the air, or a flash at night, there is a possi-
fire, or airstrikes. In this situation, we recommend: bility that you came under artillery fire from salvo fire
systems (for example, BM-21 “Grad”).
If you hear the whistling of a projectile, and in 2-3 sec-
onds – an explosion, immediately fall to the ground. Immediately fall to the ground, cover your head with
Cover your head with your hands or a bag. After the your hands or a bag.
explosion of the first projectile, quickly find a place to
hide. You need to find at least a slightly deep depres- Wait out the first shelling while lying down, and then
sion. hide in a safe deep room. Choose a place in the cor-
ner and near the exit to leave the house immediately in
Underpasses, subways, shelters, ditches, trenches, case of a projectile.
pits, wide gutters under the road, high curbs, or main-
tenance holes are suitable for hiding. Remain in the shelter for at least 10 minutes after the
shelling because there is a threat of its recovery.
If the shelling catches you on public transport, de-
mand an immediate stop and get out. Run as far away
from the road as possible and lie down on the ground.
Cover your ears with your palms and open your mouth:
this will save you from contusion.
28 29
Behavior rules What not to do:
in the combat area • Don’t share your plans with people with question-
able reputations or strangers.
In times of crisis, many factors will act against you, in- • Do not argue with strangers to avoid possible prov-
cluding emotions. Therefore, remember that you need ocations.
to stay organized and focused at a critical moment
and don’t react to possible provocations. Your safety • Avoid columns of equipment and do not stand near
will depend on it. military vehicles.
• Keep a record of blood type and possible health • Do not carry weapons, do not show the military any-
problems (such as drug allergies, chronic illness- thing that may even resemble a weapon in shape.
es) in a pocket of your clothes.
• Do not pick up abandoned weapons or ammunition.
• Try to stay away from home and work as little as
possible, reduce the number of trips for no good • Do not touch explosive or just suspicious objects,
reason, avoid crowded places. do not try to disassemble them or move them to
another place: even ordinary household items can
• If possible, avoid demonstrating patriotic symbols, be mined. Instead, immediately notify the territo-
which may provoke an aggressor. rial bodies of the SES and the Ministry of Internal
Affairs by calling 101 and 102.
• Remember shelters closest to your home, work, or
places you often visit. • Do not wear army uniforms, camouflage, or chev-
ron clothing. Choose clothes of dark colors that do
not attract attention. Avoid any symbols, as they
can cause an unpredictable reaction.
30 31
Preparation
Water
of civil
defense Access to water will likely be blocked intention-
ally – to force defenders to surrender – or due
in the siege
to accidental damage to water treatment facili-
ties and pipelines. Nevertheless, water is vital for
drinking, firefighting, and healing. While the sup-
ply source is still available, fill as many contain-
ers as possible. These include bottles, pots, tubs,
containers, and non-traditional water containers
such as condoms. Without water, you can only re-
sist for up to three days.
Food
32 33
Personal protective Dry clothing: Civilians should have a set of warm
clothing in a plastic bag at their location. These
equipment should be clothes that you can change into to
sleep or relax. In addition, it should be kept dry.
34 35
Shelter Medical materials
Civilians should limit the number of sharp debris First of all, healthcare professionals will be over-
caused by shelling. It is best to protect the windows whelmed as the number of victims increases. There-
with boards. Use plywood sheets or corrugated fore, they should conduct training for their fellow cit-
boards. Cover the windows with thick cardboard and izens on first aid and stabilization of the victims. It will
carpets if you don’t have them. Civilians can also re- give specialists time to help wounded civilians. Doctors
duce fragmentation from the blast by stacking sand and nurses should organize training for civilians who
or soil outside the windows and brick walls. remain in cities. The main consumables include:
Inside the rooms, turn heavy furniture such as sofas or Bandages: Ideally, you should create a supply of
tables so that they are between the inner load-bearing elastic medical bandages. In reality, civilians can
wall and the outer wall. Bullets usually pass through prepare the longest possible pieces of material
brick walls, doors, and cars. The wall is not a reliable 15-20 cm wide. They need to be rolled up and fas-
cover. Civilians should try to establish two levels of tened with an elastic band. They must be clean
barrier between themselves and the source of the fire and dry.
if they come under fire from a shelter.
Food film or polyethylene film is needed for two
As the urban environment is polluted during the shell- types of injuries: burns and open injuries of the ab-
ing, a lot of dirt and dust seeps into the clothes of sol- dominal cavity. Before applying the bandage, you
diers and civilians, who will increasingly look the same. should cover the burn area with food film to help
It is especially true at night. In addition, as opportu- prevent the bandage from sticking to the skin and
nities for shooting at outdoor targets change rapid- infecting the wound. In addition, you should hide
ly, there is a significant risk that civilians may be fired the exposed parts of the intestine inside the body
upon while moving between buildings. and, if this is not possible, place them in polyeth-
ylene with water to prevent drying and wrapped
To avoid this, drill holes in the walls between adjunct under bandages.
buildings, preferably after consultation with a special-
ist, so you don’t go outside. Then, using a clothesline, Tourniquet: A tourniquet is a device that tightens
fishing line, or cable, place flags and other materials around the limb to reduce blood flow to it, at the
between buildings to block direct visibility and top- risk of death from critical bleeding. You can make
down viewing. it from a meter-long cord. To do this, tie a knot
that will tighten but do not loosen when the loop is
tightened. Ideally, every civilian should carry two
36 37
to four such tourniquets. Critical bleeding is fa-
tal within 5 minutes. However, the tourniquet can
Sanitation
survive for up to an hour with proper application.
Stapler and superglue: Stapler is a fast and effec-
To prevent widespread
tive way to suture a wound. You can use superglue
contamination of residen-
to close torn wounds.
tial areas, civilian groups
should organize measures
Splints: splints are wooden slats the length of a
to dispose of waste safely.
limb or joint attached to the body to secure bro-
ken bones. Due to this, you can move immobile in-
jured people. Furniture can be a useful source of
such wooden slats.
38 39
Cohesion Relations between civil
and military
Many of the issues discussed above will be inconve-
nient for civilians when put into practice. For exam-
ple, nutrition should be balanced, but this will lead to When the civilian population adapts to life in the war
a breach of unity if such regulation is not perceived zone, the city will disintegrate into very localized ar-
as fair. Families will be emotional and irrational in their eas. There may be mines, mine traps, different restric-
treatment of the bodies of their dead relatives. To not tions, contaminated soil, and other problems in differ-
interfere with civil protection, it is necessary to dis- ent parts of these geographical areas. Military control
cuss and agree on actions within communities. It is of these territories may also change, even without
best to do this in neighborhoods, shelters, or other changes in the structure of the civilian population.
places, depending on the specific geography of cities.
There should be an area where you can meet to re- Therefore, city groups should appoint their trust-
solve issues and exchange information in such places. ees, who will meet with military representatives of
the Ukrainian or Russian armed forces, depending on
The group should agree on storing and distributing who controls the territory, to discuss issues affecting
food and other supplies, maintaining sanitation, and the security of the civilian population. The community
disposing bodies. Discussing difficult topics before should empower these individuals to make decisions
they become a reality will reduce shock and strength- when interacting with the military.
en the will to resist.
With these and other means, you can survive. Survival
is the key to resistance.
40 41
Behaving
in occupied
territory
Occupation means that the armed forces of an- Ukraine will defend itself in any case, proving it
other country have captured a country or part in practice, no matter how insurmountable the
of it. During the occupation, the state’s territory opponent. If the state temporarily loses control
is under the control of the enemy, and its rep- over part of its territory, the citizens of Ukraine
resentatives try to establish themselves as the will put up an organized resistance in this terri-
official power. They try to win the support and tory.
trust of the local population and keep them in a
blackout. Be ready to cope on your own for a longer period
in the event of interruptions in vital services or
Occupation is usually accompanied by intense reduced availability of goods. If possible, stock up
propaganda, a provocation to treachery and vio- on water, food, and other necessary items. (See
lence towards compatriots, extensive repression the chapter “Self-sufficient managing in case
of the civilian population, and increased crime. of an interruption in vital services” and “Home
stocks and aids“).
42 43
Here is a list of tips to help you build occupier will broadcast; this is propaganda aimed
relative security and be prepared for at misinforming and intimidating you. Instead,
make sure you have access to verified sources of
potential threats or provocations. information and find out the real news about the
situation in the country.
• Find out who will give you first aid during the oc-
cupation: hospital, ambulance, rescue service, etc.
• When family members are separated from each
other during an armed conflict, inform humanitar-
• Collaborate with other people in the occupied ter-
ian organizations (such as the Red Cross) who help
ritories you can trust to do better together. If you
people find information and reunite families. Share
have the opportunity – help those who need it. Take
this information with those in a similar situation.
care of people with disabilities, women with chil-
dren, the elderly who need support.
• Be prepared for the fact that the fighting may take
a long time. So take care to organize protection for
• If you have to move around, do so on foot or by bike,
yourself and your loved ones.
and, if possible, only when it is light.
44 45
Worth knowing • Collaborate with other community members and
contribute to the continuation of civic initiatives.
It is possible to help end the occupation without vio-
lence through organized and systematic resistance
of the enemy. To make your business effective, follow
these guidelines:
Remember: people are not left alone in the
• Do not cooperate with the occupying forces: do not occupied territories!
share information with them or participate in pub-
lic gatherings or events organized by the occupier.
Ukraine and international humanitarian organizations
• Remember that humanitarian aid from Russia is will help them cope in various ways.
part of a hybrid information operation. In this way,
they want to show the world a positive picture that • Humanitarian law obliges the occupying country
is not true. to provide the population with food, medicines, es-
sential clothing, bedding, shelter, and other means.
• Do not allow yourself to be used as additional labor
in constructing defense facilities, etc. • Several international humanitarian organizations
will try to assist in the crisis areas. The occupying
• Follow Ukrainian laws, not the rules set by the occu- state has to facilitate the delivery of aid packages.
pying power. Act on universal values and practices.
• The emblems of international humanitarian orga-
• Do not let yourself be provoked by violence. nizations which can help you look like this:
46 47
Take care of your cybersecu- • Purchase cards from different mobile opera-
tors in case one of the operators lose contact.
rity and tell your family and • Rename the contacts of people on the phone
friends how to do it engaged in resistance and come up with other
names for them.
• Be sure to install a VPN on all electronic devic- • Remove from gadgets anything that may harm
es so that you can get true information even if you or the resistance movement you are help-
the occupier blocks access to it (for example, ing.
Avast SecureLine VPN can be connected to 5
devices). • Recommended social networks: Facebook, Ins-
tagram, Twitter, TikTok, Linkedin.
• Clear VPN from the Ukrainian IT-company
MacPaw provides free access for a year. Promo • Install anti-virus programs on computers (but
code for one year: SAVEUKRAINE. not Russian-made). Remember, there are no
computers that can’t be infected with viruses.
• nordVpn – For free access, email them at chat
or support@nordvpn.com. After that, they
need to do a location test to make sure you are
from Ukraine. Authentic for Linux.
48 49
Evacuation and
How does the evacuation work?
organization
of shelters • The ceasefire is announced on the whole
route of the transport.
Hundreds of thousands of Ukrainians were • Private cars can join the evacuation column,
forced to leave their homes and move to saf- but they have to strictly follow the route.
er territories or abroad. Here is an instruction
about evacuation, quick and safe movement, and • Evacuated people will get help, housing, and
the organization of living in shelters. food at the destination place.
• Workers of Red Cross Administrations You should follow official information on the ra-
dio, mass media or listen to the announcement
• Police from mobile air raid sirens. If you are in the bomb
shelter, listen to the siren “Uvaga vsim!”(Atten-
• State Emergency Service of Ukraine tion!). After that check the information from
available official sources, for example, radio.
• Local government
50 51
What should I do if I don’t have access to • Join forces. Find out who else can join you. Coordi-
information about the start of the evacua- nate your forces, combine and optimize resources:
fuel, food, medication.
tion, cannot hear the siren, or cannot move
independently? • Move carefully. There can be dangerous regions
on your way. Do not try to rush through them, it’s
better to wait until the situation there will be sta-
Try to call the hotline of Territorial defense of Armed ble.
Forces of Ukraine 0 800 507 028 or emergency ser-
vices 101, 102 and inform them about your location. • Inform the local government and volunteering
Then the local government will add your address to centers about your arrival. Give some information
the list of people who need help with the evacuation. about the number of people, their age, health con-
ditions and urgent needs.
52 53
How can we help IDPs Who needs help?
during the war?
• People who escaped the combat zone and are mov-
ing to the western border. Quite often they spend
It is extremely important to set up logistics chains two days in the car, without sleep and food. Even
and shelters, that would help to place people, provide a few hours of sleep in bed can extremely helpful
them with the necessities, get them to the border in for them. They also need help on the way to check-
the most efficient way. points on the western borders of Ukraine.
Big cities and cities of regional significance are not • IDPs seeking shelter in the regions, where there is
the only ones where IDPs can live. Many IDPs can live no fighting. They plan to stay from a few weeks to
in small communities near main highways and those a few months. They are often ready to pay for the
located a little bit farther as well. Here is some infor- apartment.
mation on what communities can do now to be able to
provide shelters for IDPs. • Volunteers who transfer ammunition, medication,
and food. Many of them are traveling from north-
ern and central regions to the western border and
then back. They spent tens of hours on the road,
therefore, need a place to rest for a bit.
54 55
What can each community • Designate a community coordinator who will orga-
nize the provision of food, clothing, fuel (firewood
do right now? or gas cylinders).
• Get the consent of the owners for the settlement • Organize volunteers. Residents of the community
of IDPs and find out how you can get keys. Building/ can help IDPs with food, transport, etc. They can
apartments have to be free de facto, not de jure. also help to organize daily life, the supply of medi-
cines, warm clothing. The task of local authorities
• Check the condition of the housing where you plan is to organize the work of volunteers and coordi-
to settle IDPs. There should be heating (gas, elec- nate it.
tricity, or wood), access to water (centralized wa-
ter supply, well), and a toilet. It is also good if there • Keep in touch with other communities. Some of
is the possibility to cook hot food. This is not a whim them can already share positive experiences of
– it’s basic needs. helping IDPs, as well as provide you with additional
resources. Collaborate with other communities to
• Check whether there are all the necessary things: address pressing issues more effectively.
blankets, pillows, dishes.
56 57
How to treat IDPs? macy with the necessary medications – they will
need to be ordered or brought from another city.
58 59
Psychological
It is important to realize that these are perfectly
support natural states that substitute each other from
time to time. You can and should work with each
during
of them.
• memory impairment
Psychological state and mental health during the • slowing down thought processes, reducing
war are extremely important. Many people suf- the critical thinking and its depths
fer from exhaustion, devastation, fatigue, anx-
iety and panic. Psychologists have formulated • decreased interest in work
useful tips on how to master yourself in critical
conditions, how to help the loved ones, and look • increased irritability
after your mental health in such critical condi-
tions. • nervousness
• sleep disorders
60 61
Methods of dealing with fatigue: • Physical contact. Breathe together, hold each oth-
er’s hands. Hug your loved ones.
• Proper sleep, according to the Ministry of Health, • Optimism and sense of humor. Joke! Humor is al-
should be at least 7 hours a day for adults and 8-10 ways supportive, even in harsh life circumstances.
hours for children and adolescents.
• Remember that staying alive and healthy is already
• Information noise limitation. Refrain from con- a lot.
stantly updating the news feed, read the news on a
schedule, for example, for 15 minutes in the morn- • Do not set end dates for the war. We all want it to
ing, at lunch and in the evening. Trust only verified end, but if your predictions do not come true - it
sources of information. will be emotionally difficult for you, and you will feel
hopeless. So settle in for the long haul.
• Regular meals.
• Remember what is dear and important to you, re-
• Regular physical activity. Any regular physical ac- member what is the meaning of your life. Make
tivity, even walking or stretching, will give you vital- plans for the future, determine what is the most
ity. A walk in the fresh air will be better than train- important for you when peace comes.
ing indoors.
• Professional help. Seek the support of professional
• To the extent possible, maintain a regular routine, psychologists. If you do not have the opportunity
habits and personal hygiene. to turn to a professional - ask your relatives and
friends for help.
• Change of activity. Try to rationally allocate time
for work and rest, physical and mental work.
62 63
How to deal with panic Methods of combating panic:
• pain or discomfort in the left side of the chest • return to the feeling of the body; feel what you are
sitting on and how your feet feel, concentrate on
• nausea, pain or “knot” in the abdomen, dizziness a certain sound or on the smell; if you’re driving,
focus on what your hands are holding
• the feeling of alienation, the unreality of the world
• fear of committing an uncontrolled act • do self-massage; touch the body, clap your feet
with your hands, massage your ears, nose, palms;
• acute fear of imminent death revive the hardened body
• numbness or tingling in the extremities
• strain the body; take an uncomfortable position
• insomnia and try to strain all the muscles of the body as
much as possible, stay in this position as long as
possible
64 65
• give way to emotions; cry, sing
How to deal with apathy
• use pungent odors - alcohol, citrus, etc.
Acute panic attacks and anxiety are usually followed
• wash with cold water
by feeling of apathy. Such periods may be short, but
they also need to be worked out with. It is import-
• direct panic into safe actions; if you want to run -
ant to remember that apathy is a natural “chem-
run on the spot, if you want to hide in a corner -
ical” setback after a surge of stress hormones.
hide in a corner
• if someone else panics wrap the person in a warm • follow a daily routine; regular nutrition, hygiene,
blanket, give a warm drink, remind the basic things: warm-up
who he or she is, what he or she does here, who is
next to him or her, what is the person’s name • do something with your hands; for example, wash
dishes, pack things, weave a net
• plan your tasks for the day; let them be few, but try
to do them no matter what
66 67
How to maintain How to help those who are
a close relationship paralyzed by anxiety
In critical situations, relationships with loved ones are If someone close to you is experiencing excessive de-
severely tested. Try to maintain relationships and help stabilizing anxiety or panic attacks, take the following
your loved ones, because it increases your ability to steps:
survive and resist, as well as gives meaning to your ac-
tions. • do not directly and physically contact the person
• direct the negative emotions that arise not on • speak to the person
loved ones but on the external enemy
• speak clearly and firmly
• load yourself with work and help others
• remind the person in a calm voice that he or she is
• give way to emotions; shout, sing, cry in a safe place (if so)
• move, dance, warm-up, walk • focus the person’s attention on what you can see,
hear and feel around
• hug
• do not ask, but instead give instructions, such as:
• keep in touch, ask how your friends and family are, “Look at me. Say your name. Tell me where you are.
call and text them Get up. Drink”
• offer your help • make sure that the person starts to do all the basic
things itself
• cook together and eat slowly
68 69
How to get rid of guilt • help with what you can; learn what you do not know
yet and what is easy for you
70 71
Needs of
Where to address
for psychological support
Priority: Guide
for Volunteers
With the support of the National Psychological
Association, volunteer psychologists have creat-
ed a psychological support center “How are you?”
for those who suffer from recent events and ex-
perience constant stress, anxiety and worry. You
can apply for support free of charge, at any time
of the day. To receive psychological help, fill out
the form.
72 73
ОФІЦІЙНІ РАХУНКИ ДЛЯ ГУМАНІТАРНОЇ For GBP:
For USD:
State hotline for those wishing to provide humani-
BENEFICIARY: Ministry of Social Policy of Ukraine tarian assistance to the population or support the
BENEFICIARY BIC: NBUA UA UX Ukrainian military and territorial defense fighters.
BENEFICIARY ADDRESS: 9 Instytutska St, Kyiv, 01601, Ukraine
ACCOUNT NUMBER: 400807238
BENEFICIARY BANK NAME: JP MORGAN CHASE BANK, New York For calls from Ukraine (free of charge) – 0 800 202 600
BENEFICIARY BANK BIC: CHASUS33
ABA 0210 0002 1 For calls from other countries (the number can also
BENEFICIARY BANK ADDRESS: 383 Madison Avenue, New York, NY be used for calls from Ukraine at the rates of the re-
10017, USA
PURPOSE OF PAYMENT: for crediting account 32302338301027 spective operator) – +380 44 237 00 02
74 75
Accounts for fundraising for
the Armed Forces of Ukraine
For EUR:
The Ukrainian military bravely repulses the attack BENEFICIARY: National Bank of Ukraine
of Russian invaders. They are defending against the BENEFICIARY BIC: NBUAUAUXXXX
aggressor not only Ukraine, but also Europe and the IBAN DE05504000005040040066
PURPOSE OF PAYMENT: for crediting account 47330992708
entire democratic world. But they need your help. BENEFICIARY BANK NAME: DEUTSCHE BUNDESBANK, Frankfurt
We offer you a list of official accounts to support the BENEFICIARY BANK BIC: MARKDEFF
Ukrainian army in UAH and foreign currency. BENEFICIARY BANK ADDRESS: Wilhelm-Epstein-Strasse 14, 60431
Frankfurt Am Main, Germany
76 77
For AUD:
Specifications of military
BENEFICIARY: National Bank of Ukraine
BENEFICIARY BIC: NBUA UA UX
BENEFICIARY ADDRESS: 9 Instytutska St, Kyiv, 01601, Ukraine
protection items
ACCOUNT NUMBER: 81753-2
BENEFICIARY BANK NAME: RESERVE BANK OF AUSTRALIA, Sydney
BENEFICIARY BANK BIC: RSBKAU2S Ukrainian military and soldiers of the territorial de-
BENEFICIARY BANK ADDRESS: GPO Box 3947, Sydney NSW 2000, fense demonstrate courage and devotion in confront-
Australia ing the Russian aggressor. Volunteers collect equip-
PURPOSE OF PAYMENT: for crediting account 47330992708
ment for them around the world. But what do we need
to find in the first place? Here is the list of basic equip-
For CAD: ment and military protection items that Ukrainian de-
fenders require today.
BENEFICIARY: National Bank of Ukraine
BENEFICIARY BIC: NBUA UA UX
BENEFICIARY ADDRESS: 9 Instytutska St, Kyiv, 01601, Ukraine • HELMETS. Military ballistic helmets of all types
ACCOUNT NUMBER: 3144-1044-166 (the enhanced/advanced combat helmet (ECH/
BENEFICIARY BANK NAME: BANK OF MONTREAL, Toronto ACH), (level 3 protection or lower)
BENEFICIARY BANK BIC: BOFMCAM2
BENEFICIARY BANK ADDRESS: 100 King Street West, 24th Floor,
Toronto, Ontario, M5X 1A1, Canada • BULLET PROOF VESTS. (Body armour) — all types
PURPOSE OF PAYMENT: for crediting account 47330992708 (level 4 protection or lower)
For PLN:
• TACTICAL RADIO STATIONS. All types (example:
type AN/PRC 126/117 Multiband/Multimission)
BENEFICIARY: National Bank of Ukraine
BENEFICIARY BIC: NBUA UA UX
BENEFICIARY ADDRESS: 9 Instytutska St, Kyiv, 01601, Ukraine
ACCOUNT NUMBER: PL91113000070080239435200002
BENEFICIARY BANK NAME: Bank Gospodarstwa Krajowego
BENEFICIARY BANK BIC: GOSKPLPW
BENEFICIARY BANK ADDRESS: Al. Jerozolimskie 7, 00-955 Warsza-
wa, Polska (temporary address: Chmielna 73, 00-801 Warszawa,
Polska)
PURPOSE OF PAYMENT: for crediting account 47330992708
78 79
First Aid Kit List of Contents Gel-based occlusive thoracic bandage (sticker)
(with or without valve)
Meloxicam 7,5 mg
Paracetamol 500 mg
80 81
First Aid Consumables
Individual sterile dressing package with elastic Stomach wash kit
first aid compression component with protective
moisture-resistant shell Set for catheterization of the bladder
Film (valve) for artificial lung ventilation Immobilization tires of various types and sizes
82 83
Equipment Medicines
Patient monitor 1 Atropine injection: 1 mg (sulphate) in ampoules
of 1 ml amp
Anesthesia machine
2 Heparin sodium injections: 5000 IU / ml vials
Glucometer
3 Hydroxyethylstarch 6% infusion solution
Electrocardiograph (60 mg / ml) ml
Otoscope / ophthalmoscope 4 Hydroxyethylstarch 10% solution for infusion
Defibrillator (100 mg / ml) ml
84 85
14 (Mannitol) solution for infusion: 26 (Chlorhexidine) solution:
15% 100 ml, 200 ml, 400 ml in bottles, 0.05% (bigluconate) ml
100 ml, 250 ml, 500 ml in containers ml
27 (Tranexamic acid) injection:
15 (Naloxone) injection: 50 mg / ml in an ampoule amp
400 mcg (hydrochloride) 1 ml in ampoules amp
28 (Tranexamic acid) 100 mg / ml in ampoules amp
16 (Sodium hydrogen carbonate) injection:
1,4 % – 8,4 % ml 29 (Fresh-frozen plasma) doses doses
17 (Sodium chloride) solution for injection / infu- 30 (Red blood cells) doses doses
sion: 0.9% isotonic (equivalent to Na + 154 mmol / 31 Cryoprecipitate doses doses
l, Cl – 154 mmol / l) ml
32 (Oxygen) gas (liquid) tons
18 Complex solution of Sodium chloride
+ Potassium chloride 33 (Oxygen) gas liters
+ Calcium chloride solution for infusion ml
34 (Sevoflurane) liquid for inhalation vials 35
19 Neostigmine injections: (Ketamine) injections: 50 mg / ml 2 ml amp
0.5 mg / ml in 1 ml ampoules amp
36 (Ketamine) injections: 50 mg / ml 10 ml amp
20 Neostigmine injections of 2.5 mg
(methyl sulfate) in 1 ml ampoules amp 37 (Ketamine) injections: 10 mg / ml 10 ml amp
86 87
47 (Bupivacaine) injections: 61 (lmipenem + Cilastatin) powder for solution
2.5 mg / ml in 20 ml amp for injection: 500 mg (as monohydrate)
+ 500 mg (as sodium salt) in vials vials
48 (Bupivacaine) injections:
2.5 mg / ml in 200 ml vials 62 (Meropenem) powder for injection / infusion:
1 g (as trihydrate) vials
49 (Bupivacaine) 0.5% (hydrochloride) 4 ml in am-
poules amp 63 (Daptomycin) powder for concentrate for
solution for infusion: 500 mg vials
50 (Lidocaine) injection: 1% 2 ml in ampoules amp
64 (Daptomycin) powder for solution for infusion:
51 (Lidocaine) 2% injection (hydrochloride) 500 mg vials
of 2 ml in ampoules amp
65 (Linezolid) solution for infusion:
52 (Lidocaine) 5% (hydrochloride) 2 ml in am- 2 mg / ml of 300 ml pack
poules amp
66 (Cefepime) powder for solution for injection:
53 (Morphine) injection: 10 mg 1000 mg; vials
(sulphate or hydrochloride) 1 ml in ampoules amp
67 (Azithromycin) solid oral dosage form:
54 (Fentanyl)* solution for injection: 500 mg tab
0.05 mg / ml in 2 ml ampoules amp
68 (Azithromycin) solution for oral use:
55 (Acetylcysteine) injections: 200 mg / 5 ml vials
100 mg / ml 3 ml in ampoules amp
69 (Ciprofloxacin) solution for intravenous
56 (Acetylcysteine) injections: infusion: 2 mg / ml (as hyclate) vials
200 mg / ml in 10 ml ampoules amp
70 (Ciprofloxacin) tablets:
57 (Amoxicillin + Clavulanic acid) tablets: 500 mg (as hydrochloride) tab
500 mg / 125 mg; tab
71 (Metronidazole) injection:
58 (Amoxicillin + Clavulanic acid) powder 500 mg per 100 ml vial vials
for injection: 1000 mg + 200 mg vials
72 (Vancomycin) powder for solution for injection:
59 (Ceftriaxone) powder for solution for injec- 1000 mg (hydrochloride) in a vial vials
tion: 1 g (as sodium salt) in a vial vials
73 (Flucytosine) solution for infusion:
60 (Cefotaxime) powder for solution for injection:
2.5 g / 250 ml amp
1000 mg (as sodium salt) in a vial vials
88 89
74 (Protamine sulfate) injections:
10 mg / ml (10,000 IU) in 5 ml amp
Set of the product package
75 Protamine sulfate) vials 76 Glucose) solution
for injection: 5% (isotonic) ml During an armed aggression, it is important to provide
food products for all who need it. We have defined a
77 (Glucose) solution for injection: 40 % ml set of products that should meet the basic needs of a
person in such difficult conditions. This guide will be
78 (Potassium chloride) 4% vials
useful for volunteers who collect humanitarian goods.
79 (Potassium chloride) 7,50% vials
90 91
What to do
Official Reports
during a chemical of a Chemical Attack
weapon attack
Chemical weapons are extremely toxic but their
use cannot always be determined quickly. That is
why it is important to follow the reports from of-
ficial sources and strictly follow the instructions
they provide. Such messages should include:
92 93
Signs of chemical Attention! If you suspect the use of chemical weapons,
respond appropriately to reduce the potential harm to
weapons use yourself and others. Do not put yourself in danger!
94 95
Priority actions in the area of • Do not eat or drink anything that may be exposed
to chemicals.
chemical contamination • Turn on the news on the radio, television, or the
web to receive updated health and safety informa-
What to do if you find yourself near a chemically af- tion. You’ll be notified once it is safe to go outside.
fected zone.
• Find a shelter nearby. If possible, return to your • To minimize the amount of chemicals you inhale,
home. cover your mouth and nose with a cloth, such as a
scarf or a handkerchief.
96 97
Symptoms of chemical • If you have signs or symptoms of corrosive or irri-
tating substances — such as redness, itching, and
exposure and priority safety burning of the eyes or skin — rinse them with water.
98 99
Evacuation from the area
affected by chemical
weapons
100 101
How to help Telephones of rescue
and emergency services
the Ukrainian army
if you are in the war zone? 112 — Unique call number of all emergency
services. Call this number, and the dispatcher
will call the team of the required service.
The best help for a civilian in a combat zone is not
to interfere with the military’s professional per- 101 — Fire Service
formance.
102 — Police
Another way to help effectively is to train and
become part of the army or territorial defense 103 — Ambulance
forces.
104 — Emergency service of the gas network
Conditions for joining the
Armed Forces of Ukraine: 0 800 501 482 — Security Service of Ukraine
zsu.gov.ua hotline
102 103