S No Competencies
Analyze global trends and markets to identify opportunities and construct a
1 Business Advisory
2 Growth Mindset
3 Solution Mindset
4 Consultative Mindset
5 Out of the box thinking
6 Proactive Mindset
7 Change Management
8 Active Listening
Responsive
35
Definitions
strategic approach that contributes to the organization's overall strategy.
Demands and provides assistance without hesitation, along with focus on
improvement when faced with adversity
Analyzes problems with a positive mindset, considers multiple perspectives and
constraints, remains objective and finds solutions.
A consultative mindset challenges the status quo, investigates problems, and
creates value. It focuses on building trust with prospects by exploring their needs
before offering solutions.
Teams can use this process to innovate and enhance business by understanding
users, challenging assumptions, redefining problems, and prototyping and testing
new ideas.
Prioritizing exceptional customer experiences by using data for predictive
insights, proactive decisions and navigating uncertainty to drive a culture of
delight.
Adaptable, embraces ambiguity, effective in diverse settings. Facilitates change
to achieve strategic objectives and minimize disruptions and resistance.
Quickly responds to anyone in the organization, builds proactive strategies for
situations, and shows empathy and compassion towards others while helping
them recognize their needs within the organization.
 Proficiency Level 1 Proficiency Level 2

Difficulty understanding global trends and identifying unstated opportunities, takes Understands global trends and identifies opportunities with limited guidance. Designs
time to evaluate the market and design strategies, needs guidance for market research methods to evaluate the market and improve performance. Performs market research
and forecasting future trends, struggles to construct a strategic approach and contribute and forecasts future trends. Constructs strategic approach in their domain/vertical and
to organizational strategy. occasionally contributes to organizational strategy.

Pushes self to demand and provide assistance without hesitation, but seldom focuses Pushes self & team to demand and provide assistance without hesitation, and
on improvement when faced with adversity occasionally focuses on improvement when faced with adversity

Problem identification and predictable solution with guidance. Can solve simple Able to identify and solve problems with limited guidance, but may overlook different
routine problems but lacks consideration for different perspectives and constraints. perspectives and constraints. Remains objective when facing criticism and ensures a
Subjective when criticized and ensures solution in adverse situations. solution in adverse situations.

Takes an initiative to engage with prospects (external/internal), focus on creating value Pushes the team to focus on creating value and trust with prospects (external/internal)
and offers a solution after evaluating their needs and proactively explores their needs before offering a solution

Seldom challenges traditional approaches and generates and champions new ideas to Occasionally challenges traditional approaches and generates and champions new
enhance business ideas to enhance business

Seldom demonstrates behaviour to indicate that "we" exist because of our clients and Occasionally demonstrates that "we" (organization) exist because of our clients and
they are paramount to our success. they are paramount to our success.
Takes a considerable amount of time to set, manage and fulfil customer expectations Takes limited amount of time to set, manage and fulfil customer expectations related to
related to products & services. products & services.
Believes and drives the culture of customer delight at an Individual level. Believes and drives the culture of customer delight at own team level.

Needs extensive guidance to adapt to change and do things quickly and positively. Needs limited guidance to adapt to change and do things quickly and positively.
Takes a considerable amount of time to address ambiguity. Takes a limited amount of time to address the ambiguity.
Seldom deals effectively with a variety of people and situations. Occasionally deals effectively with a variety of people and situations.

Takes a considerable amount of time to respond to adverse business conditions. Takes a limited amount of time to respond to adverse business conditions.
Needs extensive guidance to build proactive strategies (anticipate) to mitigate and Needs limited guidance to build proactive strategies (anticipate) to mitigate and tackle
tackle any situation. any situation.
Seldom responds aptly to the stakeholders' evolving aspirations. Occasionally responds aptly to the stakeholders' evolving aspirations.
 Proficiency Level 3

Understands global trends and identifies opportunities, designs methods to evaluate markets
and improve performance, performs thorough market research and forecasts future trends,
constructs strategic approach and contributes to organizational strategy.

Fosters the environment for others to demand and provide assistance without hesitation, and
often focusses on improvement when faced with adversity

Can solve problems independently, while considering various perspectives and constraints.
Remains objective even when facing criticism and ensures a solution in adverse situations.

Fosters the environment to focus on creating value and trust with prospects
(external/internal) and proactively explore their needs before offering a solution

Often challenges traditional approaches and generates and champions new ideas to enhance
business

Often demonstrates that "we" (organization) exist because of our clients and they are
paramount to our success.
Quickly, at short notice sets, manages and fulfills customer expectations related to products
& services.
Believes and drives the culture of customer delight at a department level.

Needs no guidance to adapt to change and do things quickly and positively.

Swiftly, at short notice addresses ambiguity.
Often deals effectively with variety of people and situations.

Quickly, at short notice responds to adverse business conditions.

Needs no guidance to build proactive strategies (anticipate) to mitigate and tackle any
situation.
Often responds aptly to the stakeholders' evolving aspirations.
 Proficiency Level 4

Frequently understands global trends and guides others to identify opportunities. They are
skilled at market research, forecasting future trends, and constructing strategic approaches.
They can also contribute to and guide an organization's strategy.

Builds the culture within to demand and provide assistance without hesitation, and
frequently focusses on improvement when faced with adversity

Uses multiple strategies to solve problems creatively, encourages others to consider

different perspectives, and remains objective in adverse situations to ensure a solution.

Builds the culture all around to focus on creating value and trust with prospects
(external/internal) and proactively explores their needs before offering a solution

Frequently challenges traditional approaches and generates and champions new ideas to
enhance business

Frequently demonstrates that "we" (organization) exist because of our clients and they are
paramount to our success.
Instantly, without any prior notice sets, manages and fulfills customer expectations related
to products & services.
Believes and drives the culture of customer delight at the organization level.

Guides others to adapt to change and do things quickly and positively.

Instantly, without any prior notice addresses ambiguity.
Frequently deals effectively with variety of people and situations.

Instantly, without any prior notice responds to adverse business conditions.

Guides others to build proactive strategies (anticipate) to mitigate and tackle any situation.
Frequently responds aptly to the stakeholders' evolving aspirations.
 Proficiency Level 5

Understands global trends and their impact on business plans. Identifies opportunities and designs proactive strategies to
improve performance. Conducts thorough market research and forecasts future trends. Constructs strategic approach and
guides organization's strategy.

Collaborates with others to build the culture to demand and provide assistance without hesitation, and consistently
focusses on improvement when faced with adversity

Able to turn problems into opportunities, guides others, synthesizes solutions considering different perspectives, remains
objective when facing criticism, and ensures a solution in any adverse situation.

Collaborates with others to build culture to focus on creating value and trust with prospects (external/internal) and
proactively explores their needs before offering a solution

Consistently challenges traditional approaches and generates and champions new ideas to enhance business

Consistently demonstrates that "we" (organization) exist because of our clients and they are paramount to our success.
Pre-empts the customer requirements, thus, sets, manages and fulfills any expectations related to products & services.
Believes and drives the culture of customer delight at an Industry/Global level by setting an example

Sets an example for others to adapt to change and do things quickly and positively.
Pre-empts the ambiguity and deals with ease.
Consistently deals effectively with a variety of people and situations

Pre-empts the adverse business conditions.

Sets an example for others to build proactive strategies (anticipate) to mitigate and tackle any situation.
Consistently responds aptly to the stakeholders' evolving aspirations.
 Business Advisory

Consultative Mindset

Design Thinking

Predictive Analysis

Predictive mindset

Compassion

Empathy

Change Management
 Understands global trends and their impact on business plans while conducting market
research to gain a competitive edge and contribute to the organization's strategy.

The consultative mindset continually challenges the status quo and courageously
investigates problems to uncover how things can be improved. It moves from the problem
space to a solution.

Design thinking is a non-linear, iterative process that teams use to understand users,
challenge assumptions, redefine problems and create innovative solutions to prototype and
test.

Predictive analytics is the use of data to predict future trends and events. It uses historical
data to forecast potential scenarios that can help drive strategic decisions.

A predictive mindset is equipped with the ability to navigate uncertainty, capitalize on

opportunities, and make proactive decisions that drive positive outcomes for self and the
organization.

Recognizing the suffering of others and then taking action to help. It's a tangible expression
of love for those who are suffering or in need.

The ability to emotionally understand what other people feel, see things from their point of
view and imagine yourself in their place. Essentially, it is putting yourself in someone else's
position and feeling what they are feeling.

Change management is a process of overseeing and facilitating change at any level where it
occurs irrespective of periods of transition, helping them adapt to external pressures, seize
opportunities, and achieve their strategic objectives while minimizing disruptions and
resistance.