Internship Report

On
General banking activities: A study on Janata bank PLC
Alamnagar Branch, Rangpur.

This Internship report is submitted as a part of completing Bachelor of Business

Administration (BBA), Examination 2023, Department of Finance and Banking , Begum
Rokeya University, Rangpur.

Course Title: Internship

Course Cord: FIN 4207

Submitted To: Submitted By:

Mahabub Hasan Hridoy
Md. Nurul Kabir Biplob
ID No: 1920048
Associate Professor,
Registration No :000013729
Department of Finance and Banking,
Session :2019-2020
Begum Rokeya University, Rangpur.
BBA 4th Year 2nd Semester
Department of Finance and Banking,
Begum Rokeya University, Rangpur.

Date of Submission: 28th February, 2024

 DEDICATED TO
MY RESPECTED PARENTS
AND
HONORABLE TEACHERS
 Letter of Transmittal
Date: 28th February, 2024

Md. Nurul Kabir Biplob

Associate Professor,

Department of Finance and Banking,

Begum Rokeya University, Rangpur.

Subject: Submission of internship report on general banking activities of JB

Dear Sir,

Respectfully and with great pleasure, I offer my report from my internship, "General Banking
Activities: A Study on Janata Bank PLC, Alamnagar Branch, Rangpur." I have been given
this work to complete a portion of the BBA program requirements, kindly consider. I have made
every attempt to obtain real-world job experience, compile all pertinent data, and create the
report per the instructions. I hope to meet your high standards.

Please accept my report and oblige thereby

Sincerely yours

……………………………………………………….

(Mahabub Hasan Hridoy )

BBA 4th Year 2nd Semester

ID No: 1920048.
Reg. No: 000013729.
Session: 2019-2020.
Department of Finance and Banking,
Begum Rokeya University, Rangpur.

I
 Letter of Declaration

This is my truthful declaration that the Internship Report on "General Banking Activities: A
Study on Janata Bank PLC, Alamnagar Branch, Rangpur." I have prepared on the basis of actual
data collected from Janata Bank PLC , Alamnagar Branch, Rangpur and website of Janata Bank.
Any part of this report is not directly copy of any "Internshup Report" previously prepared by
any other students I also express my honest confirmation in support of the fact that this report
has neither been used before to fulfill any other course related purpose nor it will be submitted
any other person or authority in future.

Yours truly,

………………..............

BBA 4th Year 2nd Semester

ID No: 1920048.
Reg. No: 000013729.
Session: 2019-2020.
Department of Finance and Banking,
Begum Rokeya University, Rangpur.

II
 Certificate of Supervisor

This is to certify that the Internship Report on "General Banking Activities: A Study on Janata
Bank PLC, Alamnagar Branch, Rangpur" has been prepared by Mahabub Hasan Hridoy, ID:
1920048, Reg. No: 000013729, Session: 2019-2020, Department of Finance and Banking under
my supervision and guidance. He has successfully completed the report.

I wish his success at every sphere of life.

……………………………………

(Md. Nurul Kabir Biplob)

Associate Professor,

Department of Finance and Banking,

Begum Rokeya University, Rangpur.

III
 Acknowledgement

Firstly, I pray to almighty Allah who has given me opportunity to complete my internship
program in Janata Bank PLC, Alamnagar Branch, Rangpur. My heartiest thanks are due to my
respected supervisor (Md. Nurul Kabir Biplob) Associate Professor,Department of Finance and
Banking, Begum Rokeya University, Rangpur. My special thanks are due to Md. Sazzad
Hossen, Manager of Alamnagar Branch, Rangpur. I am also grateful to all officers and staffs of
Alamnagar Branch.

Lastly, I express my gratefulness to all the honorable teachers of my department, my parents,

well-wishers, who have given me moral support during my internship program.

IV
 Executive Summary

Banking industry is the potential industry where the growth of a country depends on a lot. Janata
Bank PLC is the fastest growing State-owned Commercial Banks in Bangladesh. The report is
prepared to get a clear idea and practical knowledge about general banking activities of Janata
Bank PLC, Alamnagar Branch, Rangpur. This Branch provides mainly two types of services
deposit collection and loan supply.

Therefore, this report depicted general banking activities related various decisions and practices
of Janata Bank PLC, Alamnagar Branch, Rangpur. The bank has chosen especially loan and
other services to make a strong position in the highly competitive financial market. Data have
been collecting various primary and secondary ways, there have some limitations.

The report is quantitative in nature. Different forms of statistical configurations such as table
percentage rates have been used to make the study meaningful and realistic. Financial data of the
branch are analyzed by using different Graphs and chart.

On the basis of SWOT Analysis discussed in chapter two, I observed that Alamnagar Branch is
working in a very well manner but I think they are lagging in some areas especially in skilled
manpower, management and technology & the capacity of seats. So they need to improve in
weak areas. If they overcome these must be capable to improve service quality, enhance
commitment, prediction, and management which lead to minimize risk and maximize profit for
that I proposed some recommendations.

However, after doing this report I would like to conclude by saying that it had been a great
experience for me

V
 Table of Content:
Letter of Transmittal…………………………………………………………………………….I

Letter of Declaration……………………………………………………………………………II

Certificate of Supervisor………………………………………………………………………… III

Acknowledgement…………………………………………………………………… …………………IV

Executive Summary…………………………………………………………………….. ……………V

Chapter -1 Introduction
1.1 Introduction………………………………………………………………………………….1

1.2 Objectives of the Study……………………………………………………………………..1

1.3 Scope of the Study………………………………………………………………………….1-2

1.4 Background of the study…………………………………………………………………..2

1.5 Methodology of the study……………………………………………………………….2-3

1.6 Literature Review…………………………………………………………………………3

1.7 Limitation of the Study……………………………………………………………………3

Chapter -2 An overview of Janata Bank

2.1 Banking in Bangladesh……………………………………………………………………4

2.2 History of Janata Bank PLC………………………………………………………………..4

2.3 List of region/area of Janata Bank PLC…………………………………………………….4

2.4 Organizational structure of Janata Bank PLC……………………....................................4-5

2.5 Organizational Hierarchy of Janata Bank PLC……………………………………………..5

2.6 Vision and mission of Janata Bank PLC…………………………………………………….6

2.7 Slogan of Janata Bank PLC………………………………………………………………..6

2.8 Code of Conduct…………………………………………………………………………...6

2.9 Products of Janata Bank PLC…………………………………………………………….6-7

2.10 Janata Bank PLC, Alamnagar Branch, Rangpur at a Glance………………………………..8

2.11 Prospectus of JBL (SWOT Analysis)…………………………………………………7-8

Chapter – 3 General banking activities of Janata Bank PLC

3.1 Introduction………………………………………………………………………………..9

3.2 Accounts Section (Procedures for Opening Accounts)……………………………………9-10

3.3 Application Form for Current and Savings Account……………………………………10

3.4 Closing of an Account…………………………………………………………………..11

3.5 Deposit Section (Collection of Deposits)………………………………………………11-13

3.6 Cash Section…………………………………………………………………………….14-16

3.7 Bills & Remittances Section…………………………………………………………….16-17

Chapter – 4 Analyses and Finding

4.1 Data Analysi0s of Janata Bank PLC, Alamnagar Branch, Rangpur……………………...18

4.2 Account Position of Janata Bank PLC, Alamnagar Branch Rangpur…………………...18

4.3 Depositing……………………………………………………………………………….18-19

4.4 Statement of total saving deposit of Janata Bank PLC…………………………………19-20

4.5 Statement of total fixed deposits of Janata Bank PLC……………………………….20-21

4.6 Janata Bank PLC most attractive product to the customers……………………………21-22.

4.7 Gender of the respondents……………………………………………………………..22-23

4.8 Statement of Net Income of Janata Bank PLC alamnagar Branch, Rangpur…………23-24

4.9 Finding………………………………………………………………………………….24-25

4.10 Overall learning of my internship……………………………………………………..….25

Chapter 5 Recommendation and Conclusion

5.1 Recommendation……………………………………………………………………………26

5.2 Conclusion…………………………………………………………………………..…..….27

Reference……………………………………………………………………………………..28
.

CHAPTER -1
INTRODUCTION
1.1 Introduction:
Financial institutions are vital to the rise of my nation's economy. The banking industry is one of
the biggest of these. Bangladesh is a nation in development. There are now two distinct types of
banks: public and private. These banks focus specifically on entrepreneurship, job possibilities,
capital promotion, and employment. Globalization has made it easier for Hanks to do crucial
tasks, such as money transactions. The majority of institutions in the apparel industry obtain
bank loans, and they also pay purchasers through banks; banks are also required for the creation
of L/Cs. Farmers receive money from agricultural unions for their farms. In addition to lending
cash, banks are involved in many various fields and tasks, including mortgages, deposits, and
social work. The idea of an open market in a free economy is applied internationally. Today,
Commercial Bank performs a variety of tasks. Interest and discounts on the money lent provide
the majority of a bank's revenue. In this section, work begins with the client's application, which
is approved before being sent to customers. Every BBA student needs to engage in an internship
program, often known as a "work attachment program," since this helps them get familiar with
real-world situations. Banks are the most significant financial intermediaries. As a result, I have
chosen Janata Bank PLC, Alamnagar Branch, Rangpur. One of the top banks in our country.
Throughout my internship, I have learned a great deal, and I have attempted to identify parallels
between theories and real-world situations.

1.2 Objectives of the Study:

1.2.1 Main Objective:

The main objective of the study is to get a clear idea and practical knowledge about general
banking activities of Janata Bank PLC, Alamnagar Branch Branch, Rangpur

1.2.2 Supporting Objectives:

The support goal can be added as follows:

1. The apply ones theoretical knowledge in an actual situation.
2. To be aware of Janata Bank PLC entire operations.
3. To better understand the function of Janata Bank PLC Tasks.

1.3 Scope of the Study:

The banking sector in Bangladesh is still in its infancy; it has struggled to establish a solid basis
and is falling far behind in terms of its adaptation to the rapidly shifting global landscape.
This study has shown a wide range of banking sectors, since banks will play a crucial role in the
future of our planet. The IMF and WB are in charge of the global economy as it is now.
Bangladesh's banking industry is still very young; it has had difficulty laying solid groundwork
and is lagging in terms of its ability to adjust to the quickly changing global environment.
Given that banks will be extremely important to the destiny of our planet, this research has

1
covered a wide range of financial sectors. The current state of the world economy has fallen
under the thumb of the IMF and WB.

1.4 Background of the study:

The company environment gets increasingly complicated every day. Without enough real-world
experience, running a company becomes challenging, if not difficult. The world is changing as a
result of corporate relationships. Businesses are crucial to a nation's economic development.
Thus, in the business world, real-world experience is seen as a medium that allows us to become
acquainted with it. An individual may anticipate gaining a solid understanding of Janata Bank
PLC's different operating procedures—particularly about general banking activities—through
this internship.

1.5 Methodology of the study:

To complete a study correctly and efficiently, it necessitates following certain guidelines and
procedures. The decision has been made to gather a variety of primary and secondary data to
conduct the study. Oral interviews with JBL's responsible officials and personnel have been used
to gather data. This report was also produced using additional materials, a yearly study, and an
annual budget provided by the JBL government. To make the study practical and useful, many
statistical configurations have been utilized, such as tables of percentage rates and ratios. Data
from the interview and the aids they gave were first thoroughly examined. The data was
subsequently arranged as required.

1.5.1 Source of Data:

We know that there are two types of sources of data:

1. Primary Data.

2. Secondary Data.

1.5.1.1 Primary Data: Interview, observation, and 3-month work experience with different
officers and staffs of Janata Bank PLC, Alamnagar Branch, Rangpur and suggestions of many
executives of the bank.

1.5.1.2 Secondary Data: Annual reports of Janata Bank PLC, Instruction circular of Head
Office, Brochures of different Banks, News Paper & Magazine regarding Banking issues,
Seminar papers and so on.

2
Sources Validity Reliability Practically
Annual Report of 2022 Moderate High High

Internet Medium Low Medium

Text Book High Medium Medium
Previous Reports Medium High High

1.6 Literature Review

1.6.1 What is Literature Review?

A review of literature is an in-depth review of academic publications, research, and existing

literature that are pertinent to a certain subject or research issue. It aids in the identification of
relevant ideas, techniques, and methods from earlier studies and affects the course of upcoming
report.

Md. Nahid Hasan (2022) student of Accounting and information systems mention on his report
that there is a smooth and decent manner followed by the officers and staffs of JBL, Alamnagar
Branch, Rangpur. Rony Rahman (2022) student of Marketing Department mention on his report
that probable facilities of JBL Alamnagar Branch will be high in future. Recently have some
limitations.

1.7 Limitation of the Study:

While writing this report, I encountered the following challenges:

1. To begin with, three months is not long enough for report of size. It is quite challenging to
gather every piece of information required in this short amount of time.

2. The bank's constraints and constraints made large-scale study impossible.

3. There were insufficient records and publications accessible.

4. Not every officer or staff member is cooperative.

5. In the cash department, I had complete restrictions.

3
 CHAPTER -2
AN OVERVIEW OF JANATA BANK PLC
2.1 Banking in Bangladesh

Bangladesh's economy is among the least developed in the world, and its undeveloped financial
system might be one of the causes. The modern banking system is essential to the economic
growth of a country. Due to deregulation, the banking industry has seen significant
transformation in recent years. Advancements in technology, globalization, etc. These
modifications also brought about significant shifts in the nation's economy. It is often
acknowledged that in the fast-paced global financial sector, there is an immediate demand for
more skilled management and better-trained employees. Bangladesh is not an anomaly in this
pattern. Bangladesh's banking industry is facing difficulties from a variety of perspectives, but
the future seems promising. The backbone of a nation like Bangladesh's financial system is its
banks. The banking system has to be strong, stable, and solid to effectively promote the
intermediation of financial resources due to the tight link between finances and the economy.
Sound and responsible financial rules are necessary for this.

2.2 History of Janata Bank PLC

A nationalized commercial bank is called Janata Bank. It was founded by the 1972
nationalization decree of Bangladesh Bank. Transferring the branches of two bankrupt Pakistani
banks to the newly established bank. With its headquarters in the city of Dhaka, this was the way
East Pakistan operated. With TK. 50 million in authorized capital and TK. 10.5 million in paid-
up capital upon launch, the Bank was fully operational. In 1973, the amount of capital allowed
was increased to Tk. 30 million. From that point on, the authorized and paid-up capital stayed the
same until December 1983. Both letters' values were frequently raised; as of December 31, 2000,
they were worth TK 8 billion and TK. 2.594 billion, respectively. At that time, the Bank had TK.
367 million as reserve money. A seven-member board of directors, chosen by the government, is
responsible for overseeing the Bank's management. Along with six general managers and other
senior executives, the managing director also serves as the chief executive. The Bank branches in
the six administrative divisions of the nation—Dhaka, Chittagong, Rajshahi, Khulna, Sylhet, and
Barisal—are overseen by general managers. The Bank includes 27 departments, including a
training institute, at its head office. As of June 30, 2000, the Bank employed 17138 people in
total.
2.3 List of region/area of Janata Bank PLC.
Branch 2022
Specialized corporate 2
Corporate -1 30
Corporate -2 79
Grade - 1 278
Grade - 2 212
Grade - 3 259
Grade - 4 57
A. National 0
Overseas 4

4
 Total 921

2.4 Organizational structure of Janata Bank PLC

There are 13 members of Board of Directors manages Janata Bank PLC For efficient operation
of the bank the Board of Directors James at Executive Committee of 19 members. Besides, a
management Committee looks after the affairs of the bank. The Bank maintains transparency in
its entire works all discussion of the management pane through discussion in appropriate forum
and required follow-ups are also made see the effectiveness. Here are the management team
given in a chart and be hierarchy of the JBL is given below.

Chairman

Vice Chairman

Directors

Managing Director & CEO

Figure 2.1: Management Team of JBL

2.5 Organizational Hierarchy of Janata Bank PLC

1. Board of Director.

2. Managing Director.

3. Assistant General Manager.

4. Senior Executive Officer

5. Assistant Executive Officer

6. Support Staffs

5
2.6 Vision and mission of Janata Bank PLC
2.6.1 Vision

To become Bangladesh's largest functional commercial bank to promote the nation's socio-
economic growth while establishing itself as a top lender in South Asia.
2.6.2 Mission

Janata Bank PLC will be an effective commercial bank by maintaining a stable growth strategy,
delivering high quality financial products, providing excellent customer service through an
experienced management team and ensuring good corporate governance.

2.7 Slogan of Janata Bank PLC

A Committed Partner in Progress

2.8 Code of Conduct

In compliance with JBL's code of conduct, this is based on ethical values. Workers must:
1. Present them honorably, effectively, and with dignity.
2. Faithful to the financial institution and its goals.
3. Uphold moral principles and professionalism.
4. Provide expert assistance in compliance with the relevant guidelines and JBL policies.
5. Make an effort to satisfy client seeks as best you can while abiding by business ethics.
6. Maintain the privacy of all information.
7. Retain awareness of and obedience to all relevant laws, rules, and regulations.
8. Never provide or accept unauthorized gifts or complementary services to benefit yourself.

2.9 Products of Janata Bank PLC:

Deposit Products: Credit Products:

Current Deposit Account Term Loan

Short Term Deposit Trade Finance

Savings Bank Deposit Account Import Finance

Foreign Currency Deposit Export Finance

Monthly Savings Scheme

SME Financing

Monthly Profit Based Savings Scheme Micro Credit

6
Janata Bank Savings Pension Scheme (JBSPS) Agricultural and Rural Credit

Janata Bank Deposit Scheme (JBDS) Consumer Credit

Education Deposit Scheme (EDS) Home Loan

2.10 Janata Bank PLC, Alamnagar Branch, Rangpur at a Glance.

Janata Bank PLC is the second largest commercial bank (according to deposit) in Bangladesh. It
starts its journey in 1972 after the independent of Bangladesh by combining the erstwhile United
Bank PLC and Union Bank PLC under the Banks Nationalization Order (President's Order No.
26) of 1972. In 15 November, 2007 Janata Bank got registered with the Joint Stock of Registrars
and restructured as a public PLC company with the name Janata Bank PLC. Now JBL has 921
branches, Alamnagar branch is one of them.

Bank name Janata bank PLC

Name of the Branch Alamnagar Brance

Address Alamnagar, Rangpur. 5402

Swift code JANBBDDH

Routing number 135850046

No. of Depositor 3964

Phone Number 01313416107

Working Days Sunday - Thursday (Except Holidays)

2.11 Prospectus of JBL (SWOT Analysis)

Having a SWOT analysis is one of the most prolific techniques to bear out the prospectus of an
organization. The comparison of the strengths, weakness, opportunity and threats is normally
referring as a SWOT analysis. SWOT analysis explains in two broad ways on viewed of
organizations environment.

SWOT Analysis:

1. Strengths.

7
2. Weakness.

3. Opportunities.

4. Threats.

2.12.1 Internal Environment Analysis

Weakness

1. Employee relation is bad in some cases

2. Normally in JBL mid and low level personnel are less qualified and experienced.

3. Bureaucracy official process hampered the daily internal workflow

Strengths

1. Name recognition within the community

2. As a prime DFI, it has a large number of qualified & experienced professionals.

3. Structural set up & business location is strategic.

4. JBL’s assets position is quite satisfactory

2.12.2 External Environment Analysis:

Threats:

1. Recovery System is very weak

2. In some cases, recovery policies are not practices properly.

3. Introduction of certain harder banking rules and regulations.

Opportunities:

1. Gear up recovery through setting up of pragmatic recovery targets

2. Expansion of new area of investment.

3. Clearing loan ledger with exit facilities.

4. All about efforts for deposit mobilization.

8
 Chapter - 3

GENERAL BANKING ACTIVITIES OF Janata Bank PLC

3.1 Introduction

The core of finance is general banking. The main functions of all banks are in general banking. It
has to do with giving clients frequent services. It takes deposits from clients every day and
honors checks that meet their need for financial help. It creates new accounts, transfers money,
and produces pay orders, bank drafts, and more. Given that the bank is closed, these services are
available every day. Because of this, "retail banking" is another term for banking in general. It
does work much like a store that sells merchandise. There are four major activities of Janata
Bank PLC:

1. Accounts Section

2. Deposit Section

3. Loan Section

4. Bills and Remittance Section

3.2 Accounts Section (Procedures for Opening Accounts)

Before opening of a current or savings account, the following formalities must be completed by
the customer.

1. Application on the prescribed form

2. Furnishing photographs (two copies)

3. Introduction by an account holder

4. National identification card (ID card)

After doing the above formalities, the branch provides the customer pay-in-slip and a cheque-
book. To complete the issuing of cheque-book, a customer has to fill-up the 'Requisition Slip' for
cheque-book. Then a new cheque-book will be filled-up by the account number of the customer
and name of the branch in each page of the cheque-book. The name and account number of the
customer are then registered in the "Cheque-book Issue Register" The requisition slips are
maintained and recorded as vouchers. The serial number of the cheque-book is also entered in
the computer for the proper maintenance of records and to prevent any attempt of forgery.

9
Account Opening Procedure:

1. Applicant fills up the application

2. He required filling up the specimen

3. For individual introduction is needed by an account holder

4. The authorized officers scrutinize the introduction and examine the documents submitted.

5. Issuance of deposit slip and the deposit must be made in cash. no check no draft is acceptable
to the

6. After depositing cash one checkbook is issued.

7. Account opened

3.3 Application Form for Current and Savings Account:

Followings are the contents of the application form for opening Savings or Current Account at
Janata Bank.

1. Name of the Applicant (s).

2. Father’s Husband's Name.

3. Nationality.

4. Occupation.

5. Date of Birth.

6. Address Present and Permanent.

7. Introducer’s Information.

8. Information about the Nominee.

9. Special instruction for operation of the Account (if any)

10. Initial Deposit

11. Specimen signatures) of the Applicant

10
3.4 Closing of an Account
The following circumstances are usually considered in case of closing an account or justifying
the stoppage of the operation of an account-

1. Notice given by the customer himself or if the customer is desirous to close the account

2. Death of the customer

3. Customer’s insanity and insolvency

4. If the branch finds that the account is inoperative for a long period

5. If Garnishee Order is issued by the Court of Law on the bank branch

To close the account, the cheque-book is to be returned to the branch. The Janata Bank PLC,
Alamnagar Branch takes all the charges by debiting the account and the remaining balance is
then paid to the customer. Necessary entries are given to the "Account Closing Register" and in
the computer as well.

3.5 Deposit Section (Collection of Deposits)

Deposits are life-blood of a commercial bank. Without deposits there are no businesses for the
commercial banks of any nature two classic functions of commercial banks. Bank deposits can
be broadly classified as follows-

1) Demand Deposits, and

2) Time Deposits

3.5.1 Demand Deposits

Demand deposits can be withdrawn without any prior notice, e.g., current deposits. Janata Bank,
Alamnagar Branch accepts demand deposits through the opening of-

1. Current Account

2. Savings Bank (SB) Account and

11
3.5.2 Time Deposit
On the other hand, a deposit which is payable at a fixed date or after a period of notice called
"Time Deposit". Janata Bank Alamnagar Branch, Rangpur. Accepts time deposits through-

1. Fixed Deposits Receipt (FDR).

2. Deposit Pension Scheme (DPS).

Demand Deposits

3.5.3 Current Account

Current Account is that kind of account from which an account holder can withdraw. Or deposit
his or her money at any time within banking hour. An account holder does not get interest of this
account. The mitral deposits of Janata Bank PLC in this account are Taka 10,000 and balance
must be maintained at least at this amount.

3.5.4 Savings Account

Any individual can open this account. Here interest rates per anmum are given below

Urban (city corporation, Mumcipality, Upanlia sadar 2.50%

branches)
Savings
3.25%
Rural

Fixed deposits are the deposits in which an amount of cash is deposited in bank for a fixed period
specified in advance hence, these deposits are time deposits or time liabilities. Normally, the
money on a fixed deposit is not repayable before the expiry of a fixed period. At the time of
opening the deposit account, the banker issues a receipt acknowledging the receipt of money on
deposit account.

It is popularly known as FDR (Fixed Deposit Receipt). Necessary documents for opening a FDR
account in Janata Bank are as follows-

1. FDR Form.

2. FDR Card.

3. Photo of the Nominee (s) Attested by the account Holder.

12
Time Deposits

3.5.4 Fixed Deposit Receipt (FDR)

Fixed deposits are the deposits in which an amount of cash is deposited in bank for a fixed period
specified in advance. Hence, these deposits are time deposits or time liabilities. Normally, the
money on a fixed deposit is not repayable before the expiry of a fixed period. At the time of
opening the deposit account, the banker issues a receipt acknowledging the receipt of money on
deposit account.

It is popularly known as FDR (Fixed Deposit Receipt). Necessary documents for opening a FDR
account in Janata Bank are as follows-

1. FDR Form

2. FDR Card

3. Photo of the Nominee (s) Attested by the account Holder.

The "Fixed Deposit Account Opening Form" contains the following headings-

1. Amount in figures

2. Period

3. Rate of interest

4. Beneficiary’s name and address

5. After opening a FDR account, it is usually recorded in the "FDR Register". The interest rates
followed by Janata Bank for Fixed Deposit Account are-

Particular Interest Rate

For 3 months to > 6 months 7.50%
For 6 months to > 1 years 7.50%
For 1 year to> 2 years 7.50%
For 2 year to>3 years 7.25%
3 years and above 7.00%
100.oo crore and above 4.00%
Source: Deposit, Loans and advance interest rate, Janata Bank PLC

13
3.6 Cash Section
To receive and make payment of cash is an important function of a bank. It therefore appoints
some persons for receiving and making payment of cash on its behalf. These persons are called
CASHIERS. The person who receives cash on behalf of the bank is called the receiving cashier.
A cashier projects the image of his bank to the persons who come on business. It is, therefore,
extremely necessary that a cashier be courteous and helpful to all. If a cashier is indifferent or
rude to a customer, he may get the impression that this bank does not care for its customers.

3.6.1 Cash Receipt

Customer's deposits are received in this section of bank then the amount received is credited to
the customer's account in the ledger book. The formalities that are followed to receive a
customer's deposit (cash) in the cash receipt section are stated.

1. Customer places the cash and deposit slip to the respective officer at the counter.

2. After receiving the cash and deposit slip, the officer makes an entry to scroll register book.
Then the deposit slip and cash are placed to cashier

3. The cashier counts this amount of money first and then makes an entry to another register
book is generally called cashbook.

4. Then the cashier passes the cash book and deposit slip to these Cond officers.

5. After verifying the deposit slip, the second officer returns the counter fails of the deposit slip
to the customer and keeps the other position in his custody

6. At the end of banking hour, trial balance is prepared from that cash receipt register.

14
3.6.2 Cash Payment
In this section I have gathered practical experience about how a cheque is honored and how cash
is paid. The formalities involved in honoring of a cheque and cash payment are given below

1. Counters

Customer places the cheque to the ledger officer (LO). The LO receives the cheque, enters its
particulars in a register and issues the

2. Verifying the cheque

The 1.0 now verifies the ledger of the customer. If the customer's account position is okay, he
passes the cheque to the second officer (SO).

3. Honoring the cloue

The SO compares the customer's signature given on the cheque with That on the signature card
kept in his custody.

4. Cheque cancellation

Once the cheque is cancelled that is Okayed for payment it is brought to the cashier by a peon

5. Drawing money

Cashier enters the amount of the cheque in the cash register and pays the appropriate amount to
the customer.

6. Posting to the trial balance

At the end of banking hour, a trial balance is prepared from the registers and all the registers are
compared with one slather.

15
3.7 Bills & Remittances Section
Renitences of funds are one of the most important aspects of the Commercial Banks in rendering
services to its customers. Among various services rendered by a Commercial Bank to its
customers, remittance facilities are very well known and popular. The word "Remittance" means
"sending of money from one place to another through post and telegraph Banks extend this
facility to its customers by means of receiving money from one branch of the bank and making
arrangement of payment to another branch within the country In general, there are two (02) types
of bank remittance-

1. Inward Remittances (In land), and

2. Outward Remittances (Foreign)

The remittance facilities of a commercial bank enable its customers to avoid risk arising out of
theft or loss in carrying cash money from one place to another or making payment to someone in
another place. Banks take the risk and ensure payment to the beneficiary by charging the
customer "Exchange" or "Commission"

Remitter Issuing Branch Paying Branch

Pays to Issues order to

Payee
Issues order to

Figure: Flow Chart for Bank Remittances:

Considering the urgency and nature of transaction, the modes of bank remittances may be
categorized as under-

1. Demand Draft (DD)

2. Mail Transfer (MT)

3. Telegraphic Transfer (TT)

4. Payment order (PO)

16
Branch of the same bank to pay a fixed sum of money to a certain person or order on demand.
This instrument can be purchased by a customer from a particular bank branch for himself or for
beneficiary and can be handed over to the purchaser for delivery to the beneficiary. The payee or
beneficiary will claim the amount of money in the instrument by producing the same to the
concerned paying branch

Flow Chart for a DD

Application Issuing Branch Branch gives DD Purchaser sends

submitted to prepares DD to purchaser DD to payee
branch

Paying Branch Payee presents DD

pays the amount to branch

Source: Official Records of Janata Bank PLC, Alamnagar Branch, Rangpur

17
 Chapter – 4
Analysis and Finding
4.1 Data Analysi0s of Janata Bank PLC, Alamnagar Branch, Rangpur.
I have collected data about no. of account holders. Statement of total deposit, statement of loan
and advances, trend of recovery, statement of net income, etc. during internship period in Janata
Bank PLC Alamnagar Branch Rangpur. This information is shown by the following tables and
figures.

4.2 Account Position of Janata Bank PLC, Alamnagar Branch Rangpur.

Types of Account Number of Account

Current deposit account 464

Savings deposit account 3247

FDR account 141

Special notice deposit account 8

Others 104

Total 3964

(Source: Janata Bank PLC, Alamnagar Branch, Rangpur)

Implementation:

We can see that the highest account is 3247 which is saving deposit account and the lowest
account is 8 which is Special notice deposit account.

4.3 Depositing:
Statement of Total Deposits of Janata Bank PLC (in millions)

Year Total Deposits (crore)

2019 58.06 (crore)

2020 62.9 (crore)

2021 58.6 (crore)

2022 65.78 (crore)
2023 53.30 (crore)
(Source: Audited Annual Reports, Janata Bank PLC)

18
 70

60

50

40

30

20

10

0
2019 2020 2021 2022 2023

Fig: Total Deposits

Implementation:

We can see that Janata Bank PLC deposits are fluctuated in year by year. We can see that the
highest deposits is 65.78 (crore) in year 2022, and the lowest deposits is 53.30 (crore) in year
2023. We can see that Janata Bank PLC deposits are decreases in 2023.

4.4 Statement of total saving deposit of Janata Bank PLC.

Year Total Saving Deposits (crore)

2019 20.75 (crore)

2020 23.96 (crore)

2021 26.09 (crore)

2022 26.68 (crore)

2023 27.88 (crore)

19
 30

25

20

15

10

0
2019 2020 2021 2022 2023

Fig: Total saving deposits

Implementation:

We can see that Janata Bank PLC total saving deposits are increases in year by year. The highest
saving deposits is 27.88 (crore) in year 2023.The lowest saving deposits is 20.75 (crore) in year
2019.

4.5 Statement of total fixed deposits of Janata Bank PLC

Year Total Fixed Deposits (crore)

2019 6.05 (crore)

2020 7.10 (crore)

2021 10.15 (crore)

2022 12.65 (crore)

2023 30.55 (crore)

20
 35

30

25

20

15

10

0
2019 2020 2021 2022 2023

Implementation:

We can see that Janata Bank PLC total fixed deposits are increases year by year that is good for
Janata bank PLC. The highest fixed deposit is 30.55 crore in year 2023 and the lowest fixed
deposit is 6.05 crore in year 2019.

4.6 Janata Bank PLC most attractive product to the customers:

SL products Percentage
1 Savings 15%
2 current 6%
3 DPS 2%
4 FDR 57%
5 others 20%
Total 100%

21
 60%

50%

40%

30%

20%

10%

0%
Savings current DPS FDR others

Implementation:

We can see that most attractive product to the customers of Janata bank PLC is FDR; the
percentage of FDR is 57% the highest choice of the customers is FDR. And the lowest choice of
the customers is DPS which is 2%.

4.7 Gender of the respondents

SL. no Gender Percentage

1 Male 62%

2 Female 38%

22
 70%
60%
50%
40%
30%
20%
10%
0%
Male Female

Implementation:

We can see that the highest users is male which is 62% and the lowest users is female which is
38%.

4.8 Statement of Net Income of Janata Bank PLC alamnagar Branch, Rangpur.

Year Actual Net Income (In lac)

2019 3.03

2020 4.60

2021 10.99

2022 14.71

2023 16.16

23
 18

16

14

12

10

0
2019 2020 2021 2022 2023

Implementation:

We can see that the Net Income of Janata Bank PLC alamnagar Branch, Rangpur is increasing
year by year. Which is good for Janata Bank PLC alamnagar Branch, Rangpur.in 2019 there net
income is 3.03 (Lac) ,where in 2023 there net income is 16.16 which is increase 13.13.that
means there net income is increase that is good for janata bank plc.

4.9 Finding

The Major Finding in My Perception:

a) A few clients find the account opening form confusing.

b) Some clients claim that one of the difficulties in opening an account is the introducer. A
newcomer to the city will not be able to locate the introducer who handles account opening if
they wish to open one.

c) Some clients are unable or unwilling to get their parent's NID.

d) The seat capacity of the Janata Bank PLC Alamnagar Branch is a significant problem. Some
employees occasionally use multiple desks.

e) Janata Bank PLC's banking strategy is arranged in such way that provides excellent service to
its customers and employees.

24
Others objective related finding:

f) There are certain crowded areas where there is insufficient labor and contemporary
technological equipment. Banking services are therefore not delivered effectively.

f) Janata Bank is overlooking its advertisements. Given the competitive nature of the industry, it
is imperative for every firm to augment its advertising expenditure.

h) Janata Bank has a significant daily client base. Because of this, the majority of employees has
a heavy burden and are required to work overtime. It leads to staff turnover and is the root cause
of severe employee unhappiness.

i) Janata Bank is unable to fully and accurately offer its clients an ATM service.

4.10 Overall learning of my internship:

Working in Janata Bank PLC Alamnagar branch as an intern was the very first opportunity for
me to acquire practical knowledge about banking sector. I worked in the investment under the
supervision of (MD. Sazzad Hossen) officer of the Janata Bank, Alamnagar branch. I worked
with my duty. It was a tremendous journey for me.

25
 Chapter 5
Recommendation and Conclusion
5.1 Recommendation:
Following the practical work experience on the General Banking Activities of the Alamnagar
Branch, Janata Bank PLC, some discrepancies and irregularities have been observed by me. On
the basis of the observations some recommendations have been made to improve the prevailing
situation of the Branch. The observations are as follows-

5.1.1 Make a conscious choice to educate those who are unfamiliar with the process of opening a
bank account.

5.1.2 The bank will be able to collect more deposits through new accounts and the clients will be
overjoyed if it cancels the introducer system.

5.1.3 To facilitate quick and easy transfer of information, Janata Bank should set out a robust
network infrastructure with its branches.

5.1.4 The entire system should be programmed and contemporary communication tools, such as
the Internet, e-mail, fax, etc., should be utilized to make the process simple and rapid.

5.1.5 To raise service standards, the Bank must implement the newest technology.

5.1.6 There should be a rapid increase in Janata Bank's seat capacity.

5.1.7 A group of well-trained and expert personnel should be recruited who will render the best
service to the customers.

5.1.8 The working environment should be improved. All branches should be re- organized and
modernized

5.1.9 The management should introduce better compensation package for the employees who
work extra hours after their office time.

5.1.10 the management of Janata Bank should take necessary steps to improve salary structure.

5.1.11 the management of Janata Bank must identify the weaknesses to remain competitive in
banking sector.

26
 5.2 Conclusion

Banks are currently undergoing sweeping changes in function and form. Key trends that
reshaping banking today are service proliferation, risking competition, deregulation, rising
funding costs, technological revolution, consolidation and geographic expansion, globalization of
banking, and last but not the least increased risk of failure.

Traditional banking may be dying, but if banks are given greater freedom to respond to the
public's changing demands for new services, they need not pass away. In addition to
intermediation and ancillary services, only banks provide the payment services.

During the 90-day internship program at Janata Bank, Alamnagar Branch Rangpur almost all the
deskshave been observed more or less. This internship program has been arranged for gaining
knowledge of practical banking and to compare this practical knowledge with theoretical
knowledge. Comparing practical knowledge with theoretical involves identification of weakness
in the branch activities and making recommendations for solving the weakness identified Though
all departments and sections are covered in the internship program, it is not possible to go to the
depth of each activities of branch because of time limitation. So, objectives of this internship
program have not been fulfilled with complete satisfaction. However, highest effort has been
given to achieve the objectives of the internship program.

It is discovered that the branch offers all standard banking services during the internship period
in addition to a few specific financing initiatives for the economy. It provides medium-sized and
small-scale enterprises term financing as specialized financing. The office also offers loans for
home construction. Thus, Janata Bank, Alamnagar Branch Rangpur is contributing enormously
to Bangladesh's banking and payment systems by offering these various offerings.

27
Reference
Website

Bangladesh Bank. (2023, january 20). Retrieved January 20, 2023, from Bangladesh Bank web
site : https://www.bb.org.bd/en/index.php

Janata Bank Deposit . (2023, february 2). Retrieved february 2, 2023, from Janata Bank Deposit
web site: https://www.jb.com.bd/

Janata bank financial statement. (2023, february 5). Retrieved february 5, 2023, from Janata bank
financial statement: https://www.jb.com.bd/

Janata Bank PLC. (2023, January 23). Retrieved January 23, 2023, from Janata Bank PLC web
site: https://www.jb.com.bd/

Janata Bank PLC products. (2023, January 29). Retrieved January 29, 2023, from Janata Bank
PLC products wib site: https://www.jb.com.bd/

Publications

anata bank PLC annual report. (2019 to 2023, February 20). Retrieved february 20, 2023, from
Janata bank PLC annual report: https://www.jb.com.bd/

BIBLIOGRAPHY several news letters from Janata bank PLC 2023. (2023, february 25). Retrieved february
25, 2023, from several news letters from Janata bank PLC 2023 wbe site : https://www.jb.com.bd/

Literature Review

Rahman, R. (2023). General Banking ACtivities. Begum rokeya University ,Rangpur, Acounting
and informantion systems, Rangpur.

hasan, M. N. (2022). General Banking activities. Begum Rokeya university,

Rangpur,Marketing. Rangpur: 2.

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