LA Release Notes

LA Release Notes
YRP1-508, 3-4 Hikari-no-Oka Yokosuka-Shi, Kanagawa, 239-0847, Japan

tel.: + 81-(0) 46-821-3362 | cba-japan.com
This document contains confidential information that is proprietary to CBA, Inc. No part of its
contents may be used, disclosed or conveyed to any party, in any manner whatsoever, without
prior written permission from CBA, Inc.
© Copyright 2023 CBA, Inc.
All rights reserved.
Updated: 2023-05-12
Document version: 1.64.16.2
Contact Information
For technical support or other queries, contact CBA Communications Support at:
support@cbaliveassist.com
For our worldwide corporate office address, see:
https://www.cba-japan.com (Japanese) https://www.cba-gbl.com (English)
© 2023 CBA | All Rights Reserved | Unauthorized use prohibited. Page 2

Contents
Product Overview
Release Overview
Additional Component Versions
Third Party Platforms
Web Browsers
Limitations in Specific Browsers
Hardware Requirements
Known Issues
iOS
SDK
Architecture
Devices
Android
API Levels
Devices
New Features
Important Information for this Release
Limitations
Component Versions
Troubleshooting
CBA Live Assist client unable to establish calls
403 Forbidden response from CBA Live Assist server
On iOS, audio stops when switching between applications
Self-signed certificates on Internet Explorer
WebSocket Initiation
Pushing PDF Documents
Resolved Issues
Known Issues
Documentation in this release
Installing Fusion Live Assist
Developing with Fusion Live Assist

Related documentation provided with other products

Product Overview
Fusion Live Assist is a packaged solution based on the Fusion Client SDK. It provides real
time voice and video support using a simple API. In addition, CBA Live Assist allows an agent
(expert) to co-browse, remote control, and annotate, the interface of a consumer (client). CBA
Live Assist also provides document sharing from agent to consumer.
As Fusion Live Assist is based on the Fusion Client SDK, it supports voice and video and data
channel integration with existing SIP infrastructures such as call centers, PBXs, and MCUs.

Release Overview
These release notes cover Fusion Live Assist version 1.64.16.2
Additional Component Versions
Fusion Live Assist integrates with the following components:
Fusion Application Server 2.6.x and higher
Fusion Client SDK 3.4.11.3 and higher
Third Party Platforms
The following platforms are supported:
Web Browsers
Co‑
Browser Version WebRTC Plugin Audio Video Platform
browse
Windows
Google G.711 VP8 10 (64
86+ Yes Yes No
Chrome Opus H.264 bit)
OSX
Windows
Mozilla G.711 VP8 10 (64
84+ Yes Yes No
Firefox Opus H.264 bit)
OSX
OSX
10.13+
VP8
iOS 13+
Apple G.711 (not
13+ Yes Yes No (voice &
Safari Opus in 11)
video and
H.264
Co-
browse)

Microsoft
G.711 VP8 Windows
Internet 11 Yes No Yes
Opus H.264 10(64 bit)
Explorer
Windows
Microsoft G.711 VP8
85+ Yes Yes No 10 (64
Edge Opus H.264
bit)
Limitations in Specific Browsers
Safari - version 11 and later does not require a plugin; version 11 only supports H.264.
Safari on iOS and OSX are supported as per above compatibilty
Hardware Requirements
There is no specific minimum requirement for the hardware of a consumer or agent machine,
other than that they should support the above platform and browser; background tasks on the
client machine may affect the performance of CBA Live Assist. These are reasonable
specifications for client or agent machines accessing a CBA Live Assist enabled browser
application which uses voice, video, and co-browsing:
Mac
1.6 GHz dual-core Intel i5 or later
4GB RAM with 2GB free physical space
1GB disk space
Minimum screen resolution 1024x768 on:
Mac Pro
MacBook Pro
MacBook
MacBook Air
iMac
Mac mini

Windows
2nd Generation Intel i3 core or higher
1GB disk space
USB 2.0 camera and microphone
Minimum screen resolution 1024x768
Linux
2nd Generation Intel i3 core or higher
1GB disk space
USB 2.0 camera and microphone
Minimum screen resolution 1024x768
Known Issues
If a consumer is using Internet Explorer 11, and they navigate away from the CBA Live
Assist-enabled website to another independent website, the co-browse temporarily stops.
The agent typically asks the consumer to return to the original site, and the co-browse
resumes. Occasionally, when the consumer returns to the original website, Internet Explorer
11 blocks the reconnection of the co-browse, and the agent is no longer able to co-browse
with the consumer.
IE has a bug in getComputedStyle (which we use to do the replication) that does not return
the defined border-style for pseudo-elements, but instead returns the border style of the
parent element. To get border-style replicating in a pseudo-element in IE, we suggest that
you use the following method, where the solid style that you want in the pseudo-element is
inherited from its parent:
label {
border: 0 solid;

}
label::before {
border: 1px solid blueviolet;
iOS
SDK
8.0 - 11
Architecture
armv7, armv7s, arm64
Devices
iPad, iPad mini, iPhone
Android
API Levels
26 and 27 - 8.0 (Oreo)
28 - 9.0 (Pie)
29 - 10 (Android Q )
30 - 11 ( Android 11 )
Devices
Tablet and Mobile
New Features

Release Features
1.64.16.2 Independent Implementation of API to create a session token on Live assist
1.64.16.2 Updated CLI plugin to fit new framework
1.64.15 LA SDK video/audio device selection feature
1.64.12 Add cache control for LA web SDK
1.64.11 Access FCSDK api directly from the javascript-api.war & bug fixes
1.64.9 (No new features in this release - bug fixes only)
1.64.5 Setting initial zoom and max window size on Zoom of an Image
1.57.0 iPhone X support
1.55.0 Masking page elements in WebViews on Android
1.53.0 Support for UISplitViewController in iOS

1.48.0 Historical data for document push and short code use
1.47.0 Scrollbars on shared documents on agent side
1.47.0 Masking page elements in WebViews
1.46.0 Event logging
1.45.0 Session usage within cluster reports
1.44.0 Masking content in i-frames
1.44.0 Ability to disable specific agent features for all agents in administration UI
Configurable appearance of consumer mouse shadow pointer in Agent

1.43.0
Console
1.43.0 REST service for active session token count
1.42.0 Consumer mouse shadowing on Agent screen during co-browsing
1.42.0 Zoom functionality.
1.41.0 Consumer side logging can be disabled
1.41.0 Horizontal Scroll buttons
1.41.0 Select boxes can be co-browsed
1.41.0 Opera (Desktop/Normal) Support
1.40.0 New metadata parameter when sharing documents
Important Information for this Release
When building Android applications that are targeting Android Oreo, the target API should be
set to 25 (Nougat) in AndroidManifest.xml:
<manifest>
<uses-sdk android:targetSdkVersion=’25’/>

</manifest>
Failure to do this results in Spotlight and Annotation not working on Android Oreo.
IE may run slowly during co-browsing sessions. To alleviate this do one or both of:
Add an item to the configuration object passed to startSupport (see the CBA Live
Assist Developers Guides):
basicPseudoElementRendering: true
This causes CBA Live Assist to consider only the most commonly used styles when rendering
objects. Objects with other styles are rendered to the agent, but the agent does not see them
exactly as the consumer does.
Mark elements on the page which do not need to be rendered to the agent with the class:
assist-screenshare-ignore
which prevents the element and its children from being examined for rendering to the agent at
all. You could use this on invisible elements which serve some purpose in the browser.
Limitations
General
CBA Live Assist and FCSDK must be behind the same Reverse Proxy.
Web Consumer SDK
Elements styled with CSS3 animations may not appear in the agent co-browse.
CSS3 button styles do not appear in the agent co-browse.
HTML5 input types may not appear in the agent co-browse.
Content within an iFrame that is inside a CBA Live Assist-enabled page do not appear
in the agent co-browse unless the AssistIFrameSDK is used.
Page content loaded from another domain to the origin may not appear in the agent co-
browse.

Background images set on HTML elements using CSS may not appear in the co-
browse, depending on what other CSS attributes are used.
Content loaded within a web page using Adobe® Flash® cannot be accessed by CBA
Live Assist, so these elements will not appear in the co-browse in the agent console.
Inline frame (iFrame) content is currently limited in functionality, and is not interactive -
this means that buttons and other controls within an iframe are visible to the agent, but
not usable.
iOS Consumer SDK
Not all moveable elements can be moved by a CBA Live Assist agent using the co-
browse.
Inline frame (iframe) contents currently limited in functionality on iOS, and is not
interactive - this means that buttons and other controls within an iframe are visible to
the agent, but are not usable.
Component Versions
Component Filename
Server-side product installer cba_live_assist_installer-1.64.16.2.zip
Android SDK cba_live_assist_android_SDK-1.64.14.zip
iOS SDK cba_live_assist_iOS_SDK-1.64.12.zip
Web Agent SDK cba_live_assist_web_agent_SDK-1.64.16.2.zip
Web Consumer SDK cba_live_assist_web_consumer_SDK-1.64.16.2.zip

Troubleshooting
CBA Live Assist client unable to establish calls
This issue is typically caused by not configuring CBA Live Assist after installation. This can
happen especially if the deployment platform is the Trial Environment, and CBA Live Assist has
been inadvertently installed with its configuration modules, meaning that it does not use the Trial
Environment default settings, but instead expects to use values specified by the administrator.
A symptom of this is an error message in the FAS server log similar to the following:
2014-04-08 21:12:53,436 ERROR [com.cba.liveassist.session.SessionRequestServlet] (http-

connector-threads - XXX) | com.alicecallsbob.porth.proxy.sessions.api.InvalidDataException:
Server could not process json
To resolve this problem, the administrator needs to ensure that CBA Live Assist is configured
properly, using either the CLI or the web administration console at:
https://<fas address>:8443/web_plugin_framework/webcontroller/cbaliveassist/
For details see the CBA Live Assist Overview and Installation Guide.
403 Forbidden response from CBA Live Assist server
You may see the following error:
Got response from Assist Server. Status Code: 403 Response: Forbidden
The probable reason for this is that CBA Live Assist is misconfigured. Specifically, the
Anonymous Consumer Access setting needs to be Trusted. See the CBA Live Assist
Overview and Installation Guide.
On iOS, audio stops when switching between applications
This happens when the application using the CBA Live Assist SDK does not activate the
background mode for VoIP and audio. This is part of the application settings, set in XCode (see
Targets > Capabilities > Background modes).

Self-signed certificates on Internet Explorer
By default, the FAS ships with a certificate signed by an internal Certificate Authority (CA).
Internet Explorer does not accept this CA, requires the internal CA certificate be imported into its
Trust Store manually, and does not provide an easy way to do this. When using HTTPS in this
scenario, CBA Live Assist calls may or may not succeed; typically, when the call fails the CBA
Live Assist popup window that appears will be blank. Consequently, we recommend HTTP
during development to avoid these issues; once a production environment is created, that
environment requires a certificate signed by a trusted CA to ensure HTTPS works without issue.
WebSocket Initiation
To prevent getting a 302 error reported to you by a WebSocket during handshaking, ensure that
your deployment allows direct access to the WebSocket endpoint:
wss://<server>:<port>/assistserver/topic
Pushing PDF Documents
CBA Live Assist imposes no limits of its own on the size of pushed documents. The larger the
document, the more time it takes for CBA Live Assist to transfer it from the server and render it
to the consumer, so we make the following recommendations:
Individual files should be less than 2 MB. Consider dividing larger PDFs into separate files
which an agent might want to push individually. The maximum size of a PDF which has been
tested is 25 MB.
Include only text and graphics; including multimedia files markedly increases the size of the
PDF.
CBA Live Assist renders images in a document faster if their resolution is lower. 150 dpi is
enough for screens, though if you expect the document to be printed as well, its images
must also be suitable for that.
JPEG images are usually smaller and render quicker than lossless formats.
Images with effects (such as masking and transparency) take longer for CBA Live Assist to
render than simple images placed in the PDF.

PDFs should adhere to the PDF32000 standard. Those which don’t may not display, and
when they do, may display slowly.
Some PDF generators produce PDF output which takes longer to render than others.
Reviews tend to ignore this and concentrate on features, so it’s not easy to find which ones
are best for the purpose, but Adobe must be considered a benchmark.
Optimize the PDF for the web if possible (see

https://helpx.adobe.com/acrobat/using/optimizing-pdfs-acrobat-pro.html; there are other
tools for the purpose).

Resolved Issues
Release Bug ID Description
CBALA-
1.64.16.2 Text overflow is not rendered correctly
285
CBALA- Underline text not rendered on co-browse session as its missing

1.64.16.2
584 the underline property
CBALA- AssistSDK.isBrowserSupported() returning false for

1.64.16.2
629 WKWebView
CBALA- Android: CWE-331 Vulnerability patched for third-party Library

1.64.16
665 (HybiParser.java)
CBALA-
1.64.14 Resolved the issue on Android OS12 when app is backgrounded
390
CBALA-
1.64.14 Live Assist SDK Memory leak resolved
461
CBALA- Document>>Display description instead of “doc name” on the

1.64.14
505 Finesse agent
CBALA- Display description instead of a long URL in “Push” list on the

1.64.14
469 Finesse agent
CBALA- LiveAssistSDK uses UIAlertView and is incompatible with

1.64.12
309 UISceneDelegates
CBALA-
1.64.12 LASDK not compatible with SwiftUI
335
CBALA- Can not add line break in the element “text area” of Form Editor
1.64.11
247 in agent/console
CBALA-
1.64.11 No remote audio from the client side after link push
245
CBALA-
1.64.11 iOS: App crashed when Agent scrolls the shared link document
426

CBALA-
1.64.9 Unable to add resources/doc from Assist Resource Manager
277
CBALA-
1.64.6 Texts are misplaced/disappeared
167
CBALA- New feature (setting ‘initial zoom level’ and ‘max window size’)
1.64.5
179 blur zoom image
CBA LA-
1.64.4 [Security Enhancement] Migration jQuery 1.11.3 to 3.5.1
60
CBA LA- Agent side of screensharing session not receiving image (

1.64.3
53 html2canvas reporting error in console)
CBA LA-
1.63.0 CSS not sharing as expected
3622
CBA LA- IE 11 as a customer (demo URL): consumer screen fluctuates

1.63.0
3625 after establishing co-browse
CBA LA-
1.63.0 Web (IE): Consecutive co-browse fails
3627
CBA LA- Arabic font (font-family: GE_SS_Two_Light) not replicating to

1.63.0
3630 agent
CBA LA-
1.63.0 SVG not displaying correctly
3631
CBA LA-
1.63.0 Co-browsing issues with cba.com
3634
CBA LA-
1.62.0 SessionCount is not decreasing
3595
CBA LA-
1.62.0 IE11: stroke-dasharray is not supported
3603
CBA LA-
1.62.0 CSS overflow visible is not working while screen sharing
3616
CBA LA-
1.61.0 Android: document share with invalid URL
2764

CBA LA-
1.61.0 Android: document share with invalid URL, onError not invoked
2765
CBA LA-
1.61.0 Table borders are not displayed on the agent view
2838
CBA LA- iOS: Annotations are displaced on consumer’s device in

1.61.0
2841 landscape mode while they are actively on a phone call
CBA LA- Firefox: black screen at agent end when CSS property
1.61.0
2901 background-size:100% auto
CBA LA-
1.61.0 JavaScript error on document sharing
3607
CBA LA-
1.61.0 Info font icon is not shared when screen sharing
3610
CBA LA- Android: Agent can see masked content while program is doing
1.60.0
3451 scrolling operations
CBA LA-
1.60.0 Getting error in assist-element-viewable-permissions.js
3587
CBA LA- iOS/iPhone X: Annotations misaligned, when using portrait mode

1.60.0
3594 only
CBA LA-
1.60.0 IE11: Font not displayed correctly
3596
CBA LA-
1.60.0 IE: slowness and sometimes crashes
3599
CBA LA-
1.60.0 IE11: stroke-dasharray is not supported
3603
CBA LA-
1.59.0 IE is slow when being used for assist call
3581
CBA LA-
1.59.0 Screen replication triggered when co-browse is not active
3580
CBA LA-
1.58.0 Transitions causing constant screen replication in IE11 and Edge
3565

CBA LA-
1.58.0 IE Crash during cobrowse
3563
CBA LA-
1.58.0 MediaLink first replication takes 40+ s on Firefox
3555
CBA LA-
1.58.0 Issue with SVG when consumer on IE11
3552
CBA LA-
1.57.0 Update Jackson to 2.9.4
3553
CBA LA-
1.57.0 Stop overlapping Text.
3548
CBA LA-
1.57.0 EndSupport fail to DELETE session
3543
CBA LA-
1.57.0 When using IE as consumer webpage crashes / slows to a crawl
3542
CBA LA-
1.57.0 IE - Latency issue on pages where iFrame content included
3066
CBA LA- Android: A webview that loads in a fragment will not have the
1.57.0
2101 form Editing JS injected
CBA LA- iOS - Annotations from MSR are mismatched on iPhone app (in
1.56.0
3529 Landscape mode only)
CBA LA-
1.56.0 Security issue in Jackson libraries
3521
CBA LA- Problem with video/audio when using Chrome on Windows 10

1.56.0
3502 when prioritized H264 codec
CBA LA-
1.56.0 Upper part of characters is not displayed in co-browse
3458
CBA LA- Android APK crash by changing the device from portrait mode to
1.55.0
3483 landscape mode
CBA LA-
1.55.0 Android : stop agent back press from backgrounding application
3477

CBA LA-
1.55.0 Android Oreo: Annotation& spotlight not working on PDF & JPG
3468
CBA LA- Android : SDK invokes back button pressed intermittently after
1.55.0
3467 coming back from the background
CBA LA- Text misaligned when using zoom tool on pages with
1.54.0
3484 transformed text
CBA LA-
1.54.0 Agent can’t see consumer’s screen in cobrowse - Safari 10.x.x
3260
CBA LA- Characters are out of the position and deviates during co browse
1.53.0
3461 session
CBA LA- Android : SDK intermittent socket exception causes applications

1.53.0
3457 to crash.
CBA LA-
1.53.0 document push issue - not displays PDF on agent side
3450
CBA LA- Edge as a consumer: Co-Browse has been disconnected after

1.53.0
3449 pushing link url and coming back to La -enable page
CBA LA- iOS : Stub out FCSDK methods in CBA LiveAssist to enable
1.53.0
3444 library to be submitted via Xcode9
CBA LA- Android Oreo 8.0.0 as a consumer: Spotlight and Annotation are
1.53.0
3426 not working
CBA LA-
1.53.0 Iframe content is not rendering when consumer is on Chrome
3423
CBA LA-
1.52.0 CBA Live Assist : localization to Serbian language
3434
CBA LA-
1.52.0 Sometimes annotations do not render for the agent
3410
CBA LA- iOS- The device specific page with which USAA App interacts
1.52.0
3409 gets frozen during Screen Share Session
CBA LA-
1.52.0 IE Browser crashes on specific webpages
3348

CBA LA- Screen replication intermittent issue on agent side when member
1.52.0
3220 navigates between pages in WEB
CBA LA- Video is terminated abruptly at the consumer site of IE with

1.52.0
3428 “Session Creation Failed” error
CBA LA-
1.52.0 CSS transform:rotate not working
2835
CBA LA- SVG styles specified externally not rendering correctly on Agent
1.51.0
3259 end
CBA LA-
1.51.0 Font icons not rendering on Agent end
3256
CBA LA- Highlight is thin and contains dots during screenshare in Android
1.51.0
3060 channel
CBA LA- In Co-browse session when we’re zooming in/out font size
1.50.0
3373 doesn’t change and shared screen view become smaller
CBA LA- Web: onError Callback should be called whenever there is a

1.50.0
2683 page rendering problem encountered with html2canvas
CBA LA- annotation & spotlight not working with agent console sample
1.49.0
3365 iframed into WDE
CBA LA-
1.49.0 Connection status callbacks are not working on all pages
2775
CBA LA- RIPPLE - annotation & spotlight not working with agent console
1.48.1
3382 sample iframed into WDE
CBA LA-
1.48.1 CBA Live Assist Cobrowse support for Ext JS
3379
CBA LA- UI content data is reflected on agent end, when permission is

1.48.1
3356 viewable
CBA LA-
1.48.0 Japanese language-only locale not supported
3350
CBA LA-
1.48.0 Unable to initiate call from Chrome 60
3310

CBA LA-
1.47.2 Unable to initiate call from Chrome 60
3362
CBA LA-
1.47.0 iframe scroll bars not visible
3274
CBA LA-
1.47.0 z-index affecting annotations and document sharing
2107
CBA LA-
1.46.0 minus symbol (-) not showing when iFrame replicated to agent
3299
CBA LA-
1.46.0 Background image against body is not rendering
3287
CBA LA-
1.46.0 Shared window not appearing on agent screens
3266
CBA LA-
1.46.0 Support for border-radius CSS
3257
CBA LA- No spotlight or annotate functionality if agent creates session

1.45.4
3286 token
CBA LA- TopicServlet to record events without clients having to pass in

1.45.4
3283 the application session id
CBA LA-
1.45.4 Session usage now supports SQL Server
3110
CBA LA-
1.45.1 NPE in Eventing if app session missing
3293
CBA LA-
1.45.0 PDF sharing issues with IE
3250
CBA LA- During Meetme Session Agent is still able to Start Zoom when
1.45.0
3236 Zoom Feature is disabled for Agent via Admin console
CBA LA- Can’t select value in select box agent side when only one 1
1.45.0
3229 option available
CBA LA-
1.45.0 iOS webview loading page issues
3101

CBA LA- Incorrect size and content when navigating between DIV
1.44.0
3209 windows on CodeRed
CBA LA-
1.44.0 Zoom button is disabled after performed some steps
3187
CBA LA- Unable to close Zoom window and cancel call after closing
1.44.0
3137 Console window
CBA LA- Finesse Console - Disallow document sharing while zoom is

1.44.0
3118 active
CBA LA- Map shapes/polygons and map pin not always being displayed
1.44.0
3083 on Agent-side
CBA LA-
1.44.0 Web: Section headers being overlaid by section content
2948
CBA LA- Poor error handling on priority field for URL/Document in Finesse
1.43.0
3131 Supervisor Gadget
CBA LA-
1.43.0 Upgrade issues with user password including ‘$’ wildcards
3130
CBA LA- SVG image not replicating on IE11 if there are additional
1.42.0
3078 parameters after SVG url
CBA LA-
1.42.0 pushDocument issue when file name of PDF is Japanese
3018
CBA LA-
1.41.0 Session Token Keep-alive does not start quickly enough
3039
CBA LA-
1.41.0 Browser history manipulation interrupts LA initialization in Firefox
3027
CBA LA- Allow a element to be shared as a subwindow similar to the CBA

1.41.0
3002 Live Assist video window
CBA LA-
1.41.0 Selection box menus not shown when selected by the customer
2989
CBA LA- Ability to help agent remote navigate web pages that does not
1.41.0
2969 render completely in the customer view

CBA LA-
1.41.0 iFrame - AJAX page not loading properly in IE browser
2845
CBA LA-
1.41.0 HTML list item element
2839
CBA LA-
1.40.2 Session token keep alive does not start quickly enough
3036
CBA LA-
1.40.0 Inlined SVG cause browser exceptions in IE
3001
CBA LA-
1.40.0 Borders with width of 1px are not visible on Surface Pro/Chrome
2997
CBA LA- Content within a visibility: hidden container not show even if
1.40.0
2993 overriding to visible
CBA LA-
1.40.0 Dropdown menus not visually identified on agent side
2991
CBA LA-
1.40.0 div content ‘overflowing’ on Agent-side
2966
CBA LA-
1.40.0 Border missing from drop-down lists on Agent-side
2965
CBA LA-
1.40.0 Missing box shadow on Agent side
2964
CBA LA-
1.40.0 Offscreen :before CSS elements can cause LA to hang browser
2952
CBA LA-
1.40.0 SVGs inlined in CSS are not visible in the agent console
2949
CBA LA- Android7: Short code displaying again when android consumer
1.40.0
2946 clicks on i don’t need help
CBA LA-
1.40.0 Web: Replication is not sending delta images
2945
CBA LA-
1.40.0 blank port number in preferences causes app crash
2943

CBA LA-
1.40.0 Hidden section of an image is displayed on the agent view
2853
CBA LA- IE Browser - Hidden messages on consumer application are

1.40.0
2850 visible to the agent
CBA LA- Elements with css properties linear-gradient is not showing on

1.40.0
2826 Agent side when consumer is on IE
CBA LA- iOS: Few fields of Native tab and operation on them are visible to
1.40.0
2782 agent even after hide controls is enabled
CBA LA- Agent [*s view is different, when using the different box-shadow
1.40.0
2774 CSS properties
CBA LA- onDocumentReceivedSuccess/Error callbacks are not made for

1.40.0
2487 PDFs
CBA LA-
1.40.0 Polling URL not defined
1027

Known Issues
| Bug ID | Description | |:-:|:-:|-| | WEBRTC-9644 | LA 1.63.0 verified against FCSDK 3.3.8; an
issue exists with LA used with the released FCSDK 3.3.9 release IE11: can’t hang up LA call
properly when LA is using FCSDK 3.3.9 | | CBA LA-3586 | IE too slow for Consumer when in a
coBrowse session. See the Important Information for this Release section. | | CBA LA-3349 |
Consumer side javascript errors (assist-controller.js) cause CoBrowse replication to stop until
new page refresh/navigation. | | CBA LA-3420 | Edge: Co-browse only supported—see the Third
Party Platforms section | | CBA LA-3346 | Horizontal scroll bar for document not displayed on
agent and consumer sides after resizing window. | | CBA LA-3276 | Preview window on IE and
Safari is a black screen | | CBA LA-3241 | Safari (Version 10.1.0) as Consumer: Unable to
establish Co-Browse. This issue persists on Safari version 10.1.0 only; with Safari versions
10.0.3 and 10.1.2 it is working as expected. There is no fix that we can provide for this, as it is an
issue that Apple introduced in the Safari WebSocket implementation, and they have not yet
included it in a publicly available build. | | REM‑807 | IE11 as consumer: Request Screen Sharing
button is disabled when consumer rejects screen sharing and navigates to other CBA LA-
enabled pages | | CBA LA-2979 | Can’t replicate SVGs with root definitions for width and height
expressed as a percentage | | CBA LA-2941 | Html2Canvas: certain spacing is incorrect when
replicated | | CBA LA-2924 | Android 4.4, 5.1.1, 7: Intermittent crashes when attempting to
connect | | CBA LA-2739 | On iOS, if the app is put into the background while capturing a
snapshot, when the app is brought back to the foreground, the video does not restart. | | CBA LA-
2738 |
There have been intermittent reports of the following occurring - these are still being
investigated:
On iOS, on a co-browse session established using a short code, when a call is ended from the
agent side, but on the customer side the app is in the background, then the app is brought into
the foreground, the End Support button disappears.
| | CBA LA-2734 | There have been intermittent reports of the following occurring - these
are still being investigated: On iOS, after a snapshot is deleted by a customer, the Tools menu
disappears. | | CBA LA-2684 | CBA Live Assist does not load-balance across cluster for
assigning short-codes to session tokens |

Documentation in this release
Installing Fusion Live Assist
For information on how to install Fusion Live Assist, see:
CBA Live Assist Overview and Installation Guide
CBA Live Assist Architecture Guide
Developing with Fusion Live Assist
For information on how to use Fusion Live Assist as a developer, see:
CBA Live Assist Web Developer Guide
CBA Live Assist iOS Developer Guide
CBA Live Assist Android Developer Guide
CBA Live Assist Agent Console Developer Guide
Related documentation provided with other products
FAS Administration Guide
FAS Architecture Guide
FAS Installation Guide
FCSDK Overview Guide
FCSDK Architecture Guide
FCSDK Installation Guide
FCSDK Administration Guide
FCSDK Developer Guide

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LA Release Notes

YRP1-508, 3-4 Hikari-no-Oka Yokosuka-Shi, Kanagawa, 239-0847, Japan

All rights reserved.

Document version: 1.64.16.2

For our worldwide corporate office address, see:

https://www.cba-japan.com (Japanese) https://www.cba-gbl.com (English)

© 2023 CBA | All Rights Reserved | Unauthorized use prohibited. Page 2

© 2023 CBA | All Rights Reserved | Unauthorized use prohibited. Page 3

© 2023 CBA | All Rights Reserved | Unauthorized use prohibited. Page 4

© 2023 CBA | All Rights Reserved | Unauthorized use prohibited. Page 5

Additional Component Versions

Fusion Live Assist integrates with the following components:

Fusion Application Server 2.6.x and higher

Fusion Client SDK 3.4.11.3 and higher

Third Party Platforms

The following platforms are supported:

© 2023 CBA | All Rights Reserved | Unauthorized use prohibited. Page 6

Limitations in Specific Browsers

1.6 GHz dual-core Intel i5 or later

4GB RAM with 2GB free physical space

1GB disk space

Minimum screen resolution 1024x768 on:

© 2023 CBA | All Rights Reserved | Unauthorized use prohibited. Page 7

2nd Generation Intel i3 core or higher

4GB RAM with 2GB free physical space

1GB disk space

USB 2.0 camera and microphone

Minimum screen resolution 1024x768

2nd Generation Intel i3 core or higher

4GB RAM with 2GB free physical space

1GB disk space

USB 2.0 camera and microphone

Minimum screen resolution 1024x768

© 2023 CBA | All Rights Reserved | Unauthorized use prohibited. Page 8

border: 1px solid blueviolet;

armv7, armv7s, arm64

iPad, iPad mini, iPhone

26 and 27 - 8.0 (Oreo)

Tablet and Mobile

© 2023 CBA | All Rights Reserved | Unauthorized use prohibited. Page 9

1.64.16.2 Independent Implementation of API to create a session token on Live assist

1.64.16.2 Updated CLI plugin to fit new framework

1.64.15 LA SDK video/audio device selection feature

1.64.12 Add cache control for LA web SDK

1.64.9 (No new features in this release - bug fixes only)

1.64.6 (No new features in this release - bug fixes only)

1.64.4 (No new features in this release - bug fixes only)

1.64.3 (No new features in this release - bug fixes only)

1.63.0 (No new features in this release - bug fixes only)

1.62.0 (No new features in this release - bug fixes only)

1.61.0 (No new features in this release - bug fixes only)

1.60.0 (No new features in this release - bug fixes only)

1.59.0 (No new features in this release - bug fixes only)

1.58.0 (No new features in this release - bug fixes only)

1.57.0 iPhone X support

1.56.0 (No new features in this release - bug fixes only)

1.55.0 Masking page elements in WebViews on Android

1.54.0 (No new features in this release - bug fixes only)

1.53.0 Support for UISplitViewController in iOS

1.52.0 (No new features in this release - bug fixes only)

1.51.0 (No new features in this release - bug fixes only)

© 2023 CBA | All Rights Reserved | Unauthorized use prohibited. Page 10

1.49.0 (No new features in this release - bug fixes only)

1.47.0 Scrollbars on shared documents on agent side