— oF = TOEIC Na 10004 LISTENING Eel 28 B27} 100% SHE TIP! 1 Alay Aziel asia SISAL BepetLy, 2 B20] S2e Bx} USE SURES 7ERL BAR| ALBION 28 9 ASS OFF! Fol Sel Sxtw oFLJer 018] BE SMI & alersich, 4 TESTHE Balel #8 ofstelA MP3} 81 $20) 22718.LISTENING TEST In the Listening test, you will be asked to demonstrate how well you understand spoken English. The entite Listening test will ast approximately 45 minutes. There are four parts, and directions are given for each part. You must mark your answers on the separate answer sheet. Do not wiite your answers in your test book. PART 1 Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be spoken only one time. ‘Sample Answer DOD Example Statement (8), “They're talking in a group,” is the best description of the picture, so you should select answer (B) and mark it on your answer sheet. 116GO ON TO THE NEXT PAGE 7 8015,18GO ON TO THE NEXT PAGE > 9 90.153110. 1" 12. 13, 4. 15. 16. 1 18, 19, 120 PART 2 Directions: You will hear a question or statement and three responses spoken in English. They will not be printed in your test book and will be spoken only one time. Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. 20. at. 22, 24. 26. 2. 28. at. Mark your answer on your answer sheet. Mark your answer on your answer sheet Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet.PART 3 Directions: You will hear some conversations between two or more people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time. 32, What did the speakers do last week? 38. What does the man ask about? (A) Attended an industry event (A) Ferry boarding times (@) Interviewed applicants at a job fair (8) Changing travel plans (C) Signed a contract with a client (C) Booking a ferry ticket (©) Displayed some products in a store (0) Traveling with a pet 33. What does the woman offer to do? 39. What does the woman say must be done? (A) Visit the store in Freebura (A) Passengers should remain in vehicles. (8) Reschedule an appointment (8) Tickets should be booked in advance. (C) Review the man's presentation (C) An extra ticket should be purchased. () Give a talk at a meeting (0) Luggage should not be left unattended, 34, When does the man suggest meeting? 40. Why does the woman apologize? (A) Today at lunchtime (A) Special containers won't be on-site, (8) Tomorrow morning (8)A ship is departing later than scheduled, (©) Tomorrow afternoon (©) An error was made with a booking. (0) Friday morning (0) Tickets for a journey are already sold out. 35. Where most likely does the woman work? 41. Where will the findings be presented? (A) At a luggage store (A) Ata staff orientation (8) Ata travel agency (6) Ata client presentation (0) At a hotel (©) Ata shareholders’ meeting (0) At the airport (0) At an annual convention 36. What problem does the man mention? 42, What problem does the man mention? (A) He cannot afford a purchase. (A Itis too long to present. (8) His formal outfit is not present. (@) It may have incorrect figures. (C) He was given the wrong room key. (C) He doesn't have any time to review it. (0) He is late for an important event. (0) It hasn’t been distributed yet 37. What is the man asked to do? 43. When will the woman make changes to the (A) Attend the banquet alone (8) Indicate his address (©) Visit the woman in person (0) Purchase a new item report? (A) On Tuesday (8) Today (C) Tomorrow (D) Next week GO ON TO THE NEXT PAGE ————— 12144, Where are the speakers? Ata restaurant (8) Ata culinary institute (Ata library (0) At a bookstore 45, According to the man, what will happen next week? (A) He will cook foreign cuisine. (8) He will start taking a cooking class. (©) His Greek friends are visiting, (0) He will buy some language books. What does the woman tell the man about? (A) Some upcoming classes (B) A promotional offer (©) Some cooking magazines (0) A Web site with reviews 47. What is the man trying to do? (A) Take time off from work (8) Contact a warehouse manager (C) Expedite a special delivery (0)Get a copy of a key made 48. What does the man say about Concord Hardware Store? (A) It is closed for the day. (8) It has discontinued a service. (©) tis located too far away. (0) Itis under new management. 49. What does the woman suggest doing? (A) Visiting another hardware store (8) Rearranging the timing of a delivery (C) Requesting help from the building manager (0) Asking a coworker to cover for him 122 50. 51 52. What are both speakers planning to do in the morning? (A) Welcome new employees (8) Design a presentation (C) Conduct a meeting (0) Set up a display ‘What does the woman ask the man to do? (A) Review a presentation she created (8) Connect network cables to a laptop (C) Attend a finance meeting (0) Remove a piece of furniture from the room What is the woman given? A computer case (8)A storage dovico (C)A small table (0) Auser manual 53. 54. Who most likely are the speakers? (A) Property administrators (8) Building residents (C) Elevator operators (0) Maintenance trainers What does the woman imply when she says, “What's new"? ( Similar incidents have happened previously. (8) She wants to catch up with the man, (C) There is not enough information about the repair. (0) Some safety rogulations have been changed. What does the woman plan to do? (A) Use a different elevator (B) Contact a manufacturer (C) Make a suggestion (D) Post a warning sign56. What are the speakers mainly discussing? (A) A change in an organization (8) An existing retirement policy (©) An annual company event (0) Anew dining establishment 57. What do the women imply about the restaurant? (A) It has many customers, (B) It closes early on weekdays. (©) It gives corporate discounts. (0) Its private rooms are very limited 58, Why does one of the women say, “But we'll see"? (A) She is wondering who will attend a private party. (B) She is unsure whether she can reserve a space. (C) She wants to hear the end of her coworker's story. (0) She is waiting for a response about a job vacancy, 59, What are the speakers mainly talking about? (A) A meeting agenda (8) A furniture model (©) Anew office building (0) A renovation project 60, What does the man mean when he says, “It’s overwhelming"? (A) He is surprised by the size of his workstation. (8) He is pleased to see a pantry in the kitchen. (©) He is amazed by some interior decorating ideas. (0) He is impressed by the beautiful office view. 61, What can be inferred about the company? (A) It needs funds for construction work. (6) It is planning to open a branch. (©) Itis concerned about its employees. (0) It wants to change its office layout. Cotton 63, Fabric Linen Sat! Silk What is the purpose of the woman’s call? (A) To dispute a charge on a bill (8) To complain about a broken item (C) To report a delivery error (0) To inquire about a late shipment Look at the graphic. Which code did the woman originally use? (A) 4005, (8) 4093 ()4127 (0) 4903 What solution does the man propose? (A) Replacing an order quickly (8) Issuing a full refund (©) Providing updated delivery information (0) Ordering a different brand GO ON TO THE NEXT PAGE —___— 123, 9015319:00 AM-11:00 AM, 11:00 A.M.-12:00 PM. 12:00 PM.-2:00 PM. 2:00 PM.-3:30 PM. 330PM.-430 PM. and Palace Grand Palace Market Lunch in the market Emerald Buddha Reclining Buddha 65. Who most likely is the man? (A) Atour guide (B) A travel agent (C) An office secretary (D) An airline staff member What information did the man ask from the woman? (A) A list of preferred destinations (8) Ameeting agenda (©) An appointment schedule (0) Ahotel address 67. Look at the graphic. Where will the woman go right before lunch? (A) Grand Palace (®) Grand Palace Market (©) Emerald Buddha (0) Reclining Buddha 126 Room Seating Capacity Sapphire 30-40 quests Topaz 50-80 guests Opal 70-90 guests Ruby 100-120 guests 68. What event is the woman planning? (An anniversary banquet (8) A family celebration (C) A company activity (0) A business meeting 68, Why does the woman need to change her booking? (A) She wants a larger party. (8) She has chosen a different venue. (C) She needs to postpone an event. (0) She has a small number of quests. 70. Look at the graphic. Which room will be reserved for the woman? (A) Sapphire (8) Topaz (©) Opal (0) Rubym1. 23. 74, PART 4 Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C), or (0) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time. What is the announcement about? (A A hardware upgrade (8) A computer virus (©) A software update (0) An IT policy What should some listeners do? (A) Download a piece of software (@) Contact the IT department (C) Restart their computers (0) Delete some confidential information What does the speaker say she will do? (A) Provide updates (8) Change computers (C) Replace broken devices (0) Hire an IT expert What can be found near Stanhope Villas? (A) Public parking lots (8) Large woodland areas (©) Regular bus services (D) Upscale restaurants What option is given to tenants? (A) The direction the apartments face (B) The length of the rental period (C) The move-in date (0) The amount of the deposit How can tenants get a free appliance? (A) By visiting the building office (8) By signing a lease this month (©) By paying rent in advance (0) By recommending the building 79. What type of business does the speaker work for? (A) A solar panel retailer (8) A heating company (C) A car manufacturer (0) The Texas government What advantage does the speaker mention? (A) Itis cheaper than average. (B) It comes with international delivery. (Ci) Its parts are easy to put together. (0) Itis safe for children. How can listeners receive a reduced rate? (By placing an order by e-mail (8) By talking to the speaker in person (©) By sending in a coupon from a program (©) By giving an identification number Who most likely is Ophelia Jones? (A) Anews journalist (8) An environmental campaigner (C)A sanctuary director (0) A tour guide What is expected to happen in the area next month? (A) The butterflies will be transferred, (6) The sanctuary will close its doors. (C) The number of visitors will increase. (0) The park will undergo maintenance. What will Ms. Daily's talk be about? (A) Protecting endangered species (8) The lifecycle of a rare butterfly (C) Raising funds for protected species (0) Butterfly roles in local habitats GO ON TO THE NEXT PAGE ——____> 125 9015383, 87. 126 Why is the speaker calling? (A) To place an order for supplies (8) To give information about a delivery (©) To verify an account number (0) To review a work schedule What is the listener asked to do? (A) Reschedule a meeting (8) Deliver some office furniture (©) Present an ID badge on demand (0) Supervise a delivery What does the speaker mean when she says, “So that’s not possible”? (A) She isn’t qualified for an assignment. (8) She cannot complete a task hersetf. (©) She lacks authorization from a manager. (0) She doesn't have a large enough budget. Where most likely is the announcement taking place? (A) Ata hardware store (@)Ata museum (©) Ata travel agency (D)Ata factory ‘What does the speaker ask the listeners to do? (A) Take a flyer with them (8) Write down their questions (C) Pick up a review form (0) Provide a home address What does the man mean when he says, “You made my day"? (A) He is thanking the listeners for their suggestions. (8) He recommends a special event to others. (C) He is wrapping up his schedule today. (0) He likes spending time with the listeners. What department does the speaker work in? (A) Marketing (8) Research and development (C) Sales (©) Finance What does the woman mean when she says, “But the thing is we can't rush"? (A) She wants careful attention given toa process. (8) She needs more time to create ‘marketing plans, (C) She can't afford to add team members. (©) She is unable to end a meeting early. What does the speaker's department plan to do next? (A) Set a budget for a product launch (B) Get feedback from consumers (C) Make adjustments to a design (0) Send some information to the listeners ‘Age Group Fi Children | 85 Government workers | $8 ‘Senior Citizens sto | Adults $12 92, What is the message mainly about? (A) Historic building tours (B) An exhibit in a museum (C) Architecture classes (©) Aperformance opening Look at the graphic. How much will senior citizens pay in August? (a) $5 (B) $8 () $10 (siz According to the speaker, why should listeners press 27 (A) To get directions (8) To leave a voicemail (C) To learn about the tour (0) To hear the message againToday's Program ) [Project Deadline Lecture Presenter 2 umbing July 5 ectrical Wirin jl Introductory Address Melissa Sheehan lectraeal Widkog Bui: Group Discussions Gary Paxton Flooring ays | Morning Session Franklin Mooney Painting July 23 Lunch —— Afternoon Session Annette Haynes 98. What is the purpose of the call? (A) To request a budget increase 95. Where are the listeners? (8) To announce a delay (C) To respond to a complaint (A) At a sales presentation (0) To arrange a delivery (8) In a management meeting (C) At a leadership seminar (0) Ina staff orientation 99. What did the speaker do this morning? (A) Signed a contract 96. Look at the graphic. Who will speak about (8) Wrote an estimate motivating employees? (©) Contacted a supplier (A) Melissa Sheehan ie eae (8) Gary Paxton (©) Franklin Mooney 100. Look at the graphic. When will the electrical (0) Annette Haynes wiring be finished? (A) duly 5 97. What will the listeners receive by e-mai (8) July 12 (A) A registration card feats (8) Some lecture materials u (C) Allink to a video (0) A conference summary This is the end of the Listening test. ae p. 6/ AAZE 954 p. 109 127READING TEST In the Reading test, you will read a variety of texts and answer several different types of reading comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and directions are given for each part. You are encouraged to answer as many questions as possible within the time allowed. You must mark your answers on the separate answer sheet. Do not write your answers in the test book PART 5 Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A) (B), (C), or (0) on your answer sheet. 101. The owner confirmed that the shopping 104. After the success of the “Tweet for a Ticket” mall's facilities will be upgraded the program, the Azdec Theater continues to next few months. develop creative -- to encourage youth (A) until to attend the theater. (8) toward (explanations (C) from (B) limitations (lover (©) analyses (D) initiatives 102. -------the five shortlisted applicants, only two were offered the position of content 105. The national government will build more writer by the marketing department. hospitals in Manchester to meet the (AAs. healthcare ------- of the city (B) Yet (A) needs (C) oF {B) needing {D) All (C) to need (D) has needed 103. After weighing all the pros and cons, Mr, Moore finally decided to invest in the 108. Orders for the latest smartphone from stock market. Baltimore Electronics have more than ------- careful in volume since its launch six months ago. (B) carefully (A) seconded (C) caring (B) doubled (0) care (©) duplicated (0) surpasses 228107. 108. 109. am. ‘The human resources department requests all staff members attend the summer outing next week. (A) whether (8) regarding (©) that (0) since ‘The map includes a detailed layout of Singapore's subway system and information travel destinations in the country. (A) along (8) upon, (C)into (0) about Please provide a quick response to our offer we can book air tickets for your group before they sell out. (A) what (8) altogether (C) once (0) so that Because of the serious damage caused by Huricane Nancy, the power plant is shut down for major repair work. currently (B) previously (©) normally (0) equally Glam & Fab Cosmetics will release new beauty products comprising additions to its collection of mineral makeup. (A) existing (B) exist (0) existed {D) existence 112, 113, 114, 115. 116. Ms. Kennedy has a successful track record of developing marketing strategies for pharmaceutical companies. W effected (®) effecting (O) effectively () effective ‘The city council proposed numerous measures to address the air pollution problem, of which were opposed by the public. (A) everybody (8) several (©) others (0) nothing The annual report revealed that Green Hands's environmental projects are largely by banks and other financial institutions. (A) funding (8) funded (©) fund (0) funds ‘The Italian art film Seashore has been ~ by several award-giving bodies in Europe for its unique plot and unpredictable ending. (A) detected (8) proposed (C) intended (0) commended Germany's most popular home furniture store, Bolkia, is finaly expanding into Asia after conducting a year-long ~ study on the market. (A) visibility (8) feasibility (ability (D) durability GO ON TO THE NEXT PAGE —_—____> 229117, ------- desiring to book time off during August must contact HR with their anticipated vacation days prior to June 30. (A) Whoever (8) Much (©) Anyone. (0) Another 118. Mr. Taylor took part in Irvine National Library's recent seminar series founder Norman Irvine, (A) undergoing (8) commemorating (©) coordinating {D) anticipating 419. Our interior designers will guide you in choosing the best among the ------ finishes available for your dining room table. (differently (8) diferent (0) differs (0) differences 120. Aside from being a popular tourist spot, Jamaica Is also, the home of excellent cooks and delectable cuisine. (A) remarkable (8) remarked (©) remark (0) remarkably 121, Although it is an independently owned retailer, Baxter’s Books offers inventory ‘comparable larger chain bookstores. (A) to that of (8) what is more (©) when in fact (O) in spite of 230 122. With its acquisition of Morgan Bell 123, 124, 128, 126, Company, Reed Group will secure a ~ share of Europe's car manufacturing industry. (A) cooperative (@) significant (C) prepared (0) responsive ‘The Acep XT300 scanner shuts down automatically when ------- for a long time, which lowers electricity costs, (A) inactive (8) was inactive (Cis inactive (0) has been inactive China's innovative techniques in firework displays allowed the country the championship trophy for this year’s Grand Skyshow Competition. (A) win (8) to win (©) winning (0) have won For the past ten years, Storage Brothers, Inc., has been manufacturing the cardboard containers and boxes ------- by EMT Pharmaceutics. (A) continued (8) accomplished (C) reassured (0) utilized ‘Avoid throwing bits of food into the sink, as the ------ of solid waste may clog the kitchen drain (A) elimination (8) accumulation (C) authorization (0) reinforcement127. By the time Chairperson Bates retired, Mulford Asset Management LLC ~ ‘operating its satelite offices in New York and San Diego. (W having begun (8) begins (©) had begun (O)has begun 128, Japan has a market for language centers and publishing companies, as a high percentage of the population is studying English. sized () sizing (©) size (0) sizeable 129, The CEO expressed concern about Potentially ------- operations at the Chicago facility, as it will slow down the company's production of metal sheets. (A) suspend (8) suspending (C) suspended (D) suspension 190, Had Loco Moves, Inc., not provided an ‘opportunity for the dance troupe to join its international shows, another dance ‘company ------- $0, (A) will be doing (8) should do (C) would have done (0) has done GO ON TO THE NEXT PAGE ————_—_ 231PART 6 Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text, Four answer choices for each question are given below the text, Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet. Questions 131-134 refer to the following notice. ‘The Arlington Culinary Excellence Certificate is an annual award --.--- to a local restaurant isi. that has excelled in terms of the quality of its food, service, and atmosphere. “gg This is because the certificate brings lots of publicity. ~:~ you wish to nominate ‘some of your favorite eateries this year, please first check the list of eligible establishments after registering at www.arlington.com/culinarycert. Each registered user may nominate up to three different establishments. Separate Web forms must be completed for each nomination, ~ should be submitted no later than December 134, 17, and the winner will be announced on December 21. 131. (A) giving 138. (A) Along with (8) given (8) As in (©) gives (©) Provided that () give (0) Except that 132, (A) You will greatly enjoy eating at these 134, (A) Them. establishments. (8) They (8) Previous winners have experienced a (C) Theirs surge in business afterward. (0) Their {C) Nominators do not receive a reward, but do so voluntarily. (0) Invalid or incomplete entries will not be accepted. 232Questions 135-138 refer to the following e-mail To: Will Cowan From: Clarice Pembry Date: May 4 ‘Subject: Your Business Details Dear Mr. Cowan, This is a courtesy e-mail to ensure that the details we have in our online business directory are ‘complete and up-to-date. We have your business address listed as 129 Maple Street, and the telephone number as 555-0023, Please notify us if has changed. Also, if you-Have not signed up for our new monthly newsletter, | would encourage you to do so through our Web site. The newsletter brings you information about business networking events in your area. Finally, your original ~ be uploaded. was placed before we made changes to our site to allow images to is7, .. You can do this by adding pictures of your business, products, or 138. previous work projects. If you have any questions, please do not hesitate to contact the client services team directly at 555-7734. Sincerely, Clarice Pembry Client Services Representative Group One Networking 135. (A) either 138. (A) These events can be attended by (B) others, anyone listed in our directory. (©) however (8) Therefore, you may want to update your (0) both business profile. (©) Business listings without profile pictures 136, (A) already will be deleted. (8) much (0) However, the length of the listing must (C) hardly remain the same. (O) later 137. (A) listing (8) schedule (©) charge (0) promotion GO ON TO THE NEXT PAGE ——_——— 233 o1s3tQuestions 139-142 refer to the following memo, Date: October 2 ‘Subject: Recent Decision Dear Colleagues, | would like to let you all know that | notified our president this morning of my to step 139. own as the head of the human resources department. ‘As per company policy, | will work for a further two months while the company chooses a Suitable replacement. A hiring committee created, and whoever is selected for the 140. committee will be tasked with choosing the most suitable and qualified person to fill my role. | know that many of you might be wondering ~ ~ my plans are once | leave. Well, after ii, twenty-five years of service to the company, | am ready for some time off. It truly has been a pleasure working with you all. Kindest regards, Gillian Duvall 139, (A) reluctance 142, (A) | am still deciding where to open a small (8) consideration business (C) awareness (8) Please direct any questions to the head (0) intention of the hiring committee, (©) Specifically, | am looking forward to 140. (A) is spending time with my family. (8) will have (0) begin employment at my new company (©) was following my last day here. (O)is being 141. (Adit (0) about (©) what (0) when 236Questions 143-146 refer to the following e-mail To: Derek Nedry From: Melissa Dickens Date: January 12 Subject: RE: Zoltan P550 washing machine Dear Mr. Neury, | received your e-mail regarding the problems you are having with your new Zoltan P550 washing machine. According to the description you ---..--, | am certain that this is not a 143, serious technical fault. On occasion, the rubber door lining on that model becomes folded. It is.a minor issue and I'm sure you will have no difficulty ------- it yourself. All you need to do is ensure that the rubber lining is flattened and the door is firmly closed prior to ~:-:--- the Start Cycle button. Ihis should stop the leaks that nave been occurring 146, from time to time. Please contact me again if this does not solve your problem. Best regards, Melissa Dickens Customer Service Advisor Zoltan Appliances, Inc. 143, (A) edited 145. (A) reviewing (8) researched (©) operating (©) analyzed (©) raising (0) provided (0) addressing 144, (A) As a result, the manufacturer has issued 146, (A) had pressed a recall (8) pressing (8) This fold then prevents the door from (©) being pressed closing properly. (0) press (©)A technician will need to visit your home to correct the problem. (0) Because of this malfunction, | suggest you replace it with a new one GO ON TO THE NEXT PAGE —_—— 235 01s3LPART 7 your answer sheet. Directions: In this part, you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), of (D) on ‘Questions 147-148 refer to the following information. E-Telecom e-mail you a reminder. Customer security and data protection is of paramount importance to us here at E-Telecom. Consequently, we urge you to take advantage of our quick and easy method of adding a Password to your voicemail account to prevent unauthorized ‘access. Simply download the E-Telecom application from our Web site and select Voicemail Settings, followed by Add Password. If you cannot remember your password, please follow the directions at www.etelecomt net/passwordhelp and we will 147. What is the purpose of the information? (A) To warn customers about a system failure (8) To encourage the use of a security feature (C) To advertise a new range of voicemail services (0) To advise customers to change passwords regularly 236 148. How can customers retrieve forgotten passwords? (A) By sending an e-mail (8) By downloading a program (©) By calling E-Telecom (0) By visiting a Web siteQuestions 149-150 refer to the following text message chain. Walter Dowdy Jane, do you have time this afternoon to meet Walter Dowdy 09:59 | want to discuss some details about the upcoming ‘warehouse expansion, Jane Frazier 10:00 Can you be a little more specific? Walter Dowdy 10:03 We need to discuss where you'd like your inventory moved while the work is being done. Walter Dowdy 10:04 | also wanted to update you on the finalized construction schedule, and the hours my crew will be there, Jane Frazier 10:05 I've got a fairly busy schedule today, but don't worry. I'l make room for it. tis important. Jane Frazier 10:06 Ihave a meeting at 2:15 PM. that | think Ican cancel. Does that time work for you? Walter Dowdy 10:09 Yes, that's perfect. I'l come to your office. O 149, What is Mr. Dowdy contacting Ms. Frazier about? (A) An inventory inspection (8) A building project (C) A scheduling change (0) A meeting cancellation 150. At 10:05, what does Ms. Frazier mean when she writes, “I'l make room for it”? (A) She is moving her office furniture to create some space. (8) She will return a phone call later today. (C) She is rearranging her schedule. (0) She considers making a change to the project. GO ON TO THE NEXT PAGE —— 237 0131Questions 151-152 refer to the following e-mail = E-MAIL MESSAGE SSS SOD Cara Turnbull Martin Thorpe duly 6 Culture & Arts Festival Dear Ms. Turnbull, | am writing to inform you that The Picciotto Five has been selected to take part in our upcoming Culture & Arts Festival on August 2. As | mentioned to you following your performance in Coopertown, the festival aims to showcase the best musicians, actors, and dancers in the state. | will be visiting your hometown of Edgemont next week, and | would like to meet in person with you and your members there to find out what routine you plan to perform at our event. | particularly enjoyed the energetic choreography and soundtrack you used while dancing in Coopertown. If your performance in Yaleton next month is a success, | may ask you to take part in a similar festival in Ludlow the following month. Please let me know when you are available to meet next week. Regards, Martin Thorpe 151. Who most likely is Ms. Turnbull? 152. Where will the August 2 event be held? (A) An actor in a theater group (A) In Coopertown, {B) The director of a movie (8) In Ludlow (C) The leader of a dance group (©) In Edgemont (0) A musician in a band (0) In Yaleton 238Questions 153-154 refer to the following form. Backpacker’s magazine Renew your subscription to Backpacker's magazine on or before January 5 to receive 20% off a gift subscription! REGULAR SUBSCRIPTION Subscriber's information Name: Aldrin Brown —_ Address: 4257 Drummond Street, Madison, ¥).) 07940 Contact number: (973) 555-1098 E-mail: abrown@trackmail.com Subscription options: __New subscription X Renewal __ Six months (six issues) at $25 Six months (six issues) at $25 __ 12 months (12 issues) at $50 _X_12 months (12 issues) at $50 GIFT SUBSCRIPTION Receiver's information Name: Belinda Crvz Address: 2780 Renzelli Govlevard, Madison, WN 07940 E-mail: beruz@wingetmailcom _ ‘Subscription option X_ Six months (six issues) at $20 __12 months (12 issues) at $40 Message: Thanks for_doing such a great job in leading our soles team, and congratulations on your promotion! You deserve it. PAYMENT OPTIONS X Credit card __ Ecolink Card number: 3423 7047 404 351 Equinox __ Check Check number: 153. What is indicated about Aldrin Brown? (A) He has been a subscriber before. 154. Who most likely is Ms. Cruz? (A) An employee at a publisher (8) He paid for a service with a check. (©) He missed an order deadiine. (0) He has been promoted at work. (8) A journalist for a publication (C) Mr. Brown's coworker (0) A writer for Backpacker's magazine GO ON TO THE NEXT PAGE ——_—__— 239Questions 155-187 refer to the following notice. 8 Autumn at Holmes Gallery! We are pleased to announce that the annual sculpture competition returns this year, featuring entries from both local and international artists. Running as an exhibition from September 19 to November 1, Tuesday through Sunday, the event is open to the public and everyone is invited to ‘come and view this year's pieces. The winner will be announced on the final day of the exhibition at 7 PM. with the gallery's owner, Regina Entwhistle, presenting the $10,000 prize to the winner at a special reception. The entries will be on display in the main hall for the duration of the competition, after which the gallery will close for about two weeks, marking the end of the third session. It will reopen on November 18 for the final session of the year, with a rare chance to see the most complete set of watercolor paintings from renowned artist Rennie Deveaux. 155. What does the article indicate about Ms. Entwhistle? (A) She will personally oversee the exhibition setup. (8) She recently paid for the gallery refurbishment. (C) She is an accomplished professional artist. (0) She will participate in a ceremony on November 1 156. What is NOT mentioned in the article? (A) A painting exhibition (6) Anew owner (C) A sculpture contest (0) A cash prize 240 157. What can be inferred about the gallery's, schedule? (A) It wil run four exhibition sessions this year. (8) Itis open every day to the general public. (©) It closes later in the evenings on weekdays. (0) tt will change Its operating hours for the fallQuestions 158-160 refer to the following Web site. eco 4m & CO B+ hitp:www.kringleentertainment.com 2 158, Kringle Entertainment Store Bringing you the newest sounds from your favorite singers, the widest range of films on DVD, and the best-selling novels in town! Customer: Ms. Irene Morrow You have 4 items in your cart: Item: Burning Bridges (Recording Artist: Giles Bonn, Roundford Records) Quantity: 1 lem: Darkness Within (Director: Glenn Brigham, Primm Pictures) Quantity: 1 lem: Victoria’s Wish (Author: Gillian Forbes, Tree Publishing) Quantity: 1 lem: Autumn Leaves (Recording Artist: Sue Phillips, Maple Music Ltd.) Quantity: 1 ALSO RECOMMENDED: Customers who enjoy the work of Giles Bonn and Sue Phillips have also purchased Breaking the Rules by Paul Porter. If you would like to add this item to your cart, please click here. When you are ready, please proceed to CHECKOUT, What is indicated about Kringle 160. Who most likely is Paul Porter? Entertainment Store? (A) An actor (A) It hosts regular book signings. (8) Amovie director (6) It stocks a large selection of movies. (©) Anovelist (©) It offers discounts on bulk purchases. (0) A singer (0) It primarily sells literature. 189. What is the title of the book purchased by Ms. Morrow? (A) Darkness Within (8) Autumn Leaves (©) Burning Bridges (0) Victoria's Wish GO ON TO THE NEXT PAGE — 261Questions 161-163 refer to the following e-mail, ‘Margaret Badger SQA Travel April 15 Subject: Claim your reward Dear Ms. Badger, We at SQA Travel are always looking for opportunities to reward our most loyal customers | Providing high levels of customer service is one of the core values of our brand, and seeing the same customers return to us to book future trips is one of the ways that we can be sure that we're maintaining our high standards. We have noticed from studying your account that you have already booked three trips through us this year—to the Caribbean in both January and February, and to Argentina in March. I hope you had a great time. Asa thank you for your loyalty, you are now eligible for a free upgrade to a first-class seat on the next flight that you book with us. However, please note that this offer is available only on international flights and cannot be claimed on any flights traveling within the country. To take advantage of this offer, simply quote the reward code MXT3202 when booking your next flight over the phone. Once again, we would like to thank you for choosing SQA Travel as your travel operator. Sincerely, Billy Riggins | Customer Service Manager SQA Travel boar ms 2 ail 161. Why was the e-mail sent? 163. What is indicated about the seat upgrade? (A) To inform Ms. Badger about a new tour (A) Itis not avaitable on domestic flights. package (0) It must be used before the end of the (8) To tell Ms. Badger about an itinerary year. change (©) Itcan be requested while booking (C) To offer Ms. Badger a special deal online. (0) To ask Ms. Badger to submit a (0) It will alow Ms. Badger to use a VIP document lounge. 162. What is suggested about Ms. Badger? (A) She is planning to visit Argentina. (B) She travels regularly for business. (C) She uses SQA Travel’s services often. (D) She made a complaint to SQA Travel. 242Ns 164-167 refer to the following article. California Traveler Magazine Featured Destination of the Week: Sea Lion Caves, Florence, Oregon By Shirley Bertram, c2ifatia natives know al about thet own state's golden shoreline and picturesque national parks, but one often overlooked point of interest, found just a few miles across the state border, is the Sea Lion Caves in Oregon. Here, visitors can view these magnificent Creatures from the safety of underground viewing windows. According to one tourist's account, “The Sea Lion Caves provide an opportunity to truly see how these animals act in their natural habitat. | found it mesmerizing.” The caves, which have been receiving visitors for more than five decades, are entered via use of an elevator underground. = [1] — Located near the coastal town of Florence, the caves are easily accessible from the main highway and feature many signs offering wildlife information, making this an ideal destination for the whole family during the school holidays. — [2] — Visitors should book tickets in advance to avoid disappointment, as the caves can become quite crowded during peak tourist seasons, Jackets are advisable because the temperature drops considerably underground. | would also suggest arriving in the morning, as the sea lions are often at their most active during this time. — [3] — After watching the sea lions feasting on fish, visitors are bound to feel hungry themselves. The nearby Caves Restaurant provides budget-friendly options, with plenty of seafood and vegetarian choices. It also boasts an extensive dessert menu. — [4] — This is particularly true for those with young children, California Traveler rating: 9/10. 164. 168, ‘The word “account” in paragraph 1, ine, 166. What is indicated about the Sea Lion is closest in meaning to (A) arrangement (8) reason (C) introduction (0) description What can be inferred about the column? (It typically focuses on destinations in Oregon. (8) Itis co-written in collaboration with other reporters. (©) it runs on a weekly basis in a magazine. (0) It was only recently added to the publication. 167. Caves? (A) They are sponsored by a local restaurant. (8) They are closed during the winter. (C) They require advance bookings online. (0) They have low temperatures inside, In which of the positions marked (1], [2], (3), ‘and [4] does the following sentence best belong? “The marine-themed interior and the costumed staff will make all visits an unforgettable experience.” (1) (2) OB) (0) [4] GO ON TO THE NEXT PAGE ————————> 243Questions 168-171 refer to the following online chat discussion, Lucia Rohn I'm sure you're aware that the Health Inspection Agency has introduced 842 AM, new food storage procedures. They go into effect next month. Bill Oswalt Right. And it's not just for restaurants like ours. The policy applies to 845. AM. other businesses as well. Brian Dimarco Yes, it applies to any business that cooks or serves food. So, hotels, 945M, catering companies, cafés, and bars are affected too. Bill Oswalt Okay, so what exactly is different? I know that inspections will now 8 AM. ‘occur twice a year instead of just annually. But, what specifically will health agents check? Lucia Rohn For one thing, in the past, chemicals needed to be stored separately esa from food, but now they have to be kept ina locked room: ©} Bien pimaco_ storage resin goneral are much siete Produts have alvays boon 950M ‘ater upon delivery, But naw we must ensure that we store new items behind the old ones. And, raw meat and cooked meat must be kept on different shelves in the fridges. Bill Oswalt Thatis a little overwhelming. Will we be able to implement all of this? 959 AM. (} Lucia Rohn I'm going to write a memo explaining the changes. Staff members can 855 AM. refer back to it as often as they need to. 0 Brian Dimarco I'm willing to take each of the staff members into the kitchen and 887 AM. ‘actually show them the steps to follow these new regulations, Lucia Rohn Actually, that sounds helpful. | accept the offer. I's easier to ramomber 50M. things you've seen and not just read. Eo 168. What type of business do the writers work 170. What is NOT one of the new regulations? td (A) Some types of cooked and raw foods (A) A health agency cannot be stored together. (8) A luxury hotel (8) Required storage temperatures have (©) Arestaurant been updated. (0) A catering company (C) Chemicals must be locked away. (0) Labeled items must be stacked in a 168, What is suggested about the Health specific order. Inspection Agency? (A) It charges fines for non-compliance. 171, At 9:59 A.M., what does Ms. Rohn mean (B) It will introduce new policies when she writes, “I accept the offer"? immediately. (A) She likes the idea of a visual (C) It will increase the frequency of demonstration. inspections. (8) She will re-organize a storage area. (D) It only supervises businesses that cook (C) She will take a coworker to a health food. inspector. (D) She agrees to receive help with a staff memo. 26hQuestions 172-175 refer to the following e-mail. Charlotte Brown December 21 My stay with the Grand Orchard Hotel Dear Grand Orchard Hotel, | am writing to bring to your attention my unpleasant experience during my stay at your hotel last weekend, — 1] — I stayed with you after | missed my 4 PM. flight out of Bangkok on Saturday, December 19. Instead of trying to catch the next available flight, | decided to look for a hotel near the airport and leave for my business trip to Incheon and. Seoul on Sunday, | thought I could relax and forget about my hectic day, but | was wrong. When I checked in, your front desk receptionist, Marvin Shamitra, gave me a dinner buffet voucher. He said it was a complimentary gift from the hotel. However, when | presented the voucher at your restaurant, the waiter told me it had already expired. | didn't want to argue with him, so | paid for my meal. — [2] — ‘After dinner, | went to my room to watch TY, but it wouldn’t turn on, | decided to take a ‘warm bath before going to bed instead. While trying to empty the bath, | noticed that the drain in the bathtub was clogged. Even worse, when | lifted the comforter, | saw some ants on my bed. When I finally complained about my room, | waited thirty minutes for a new one. — [3] — I have been traveling overseas frequently since | was fourteen, and | must say that your hotel is the worst | have ever been in. — [4] — Furthermore, | expect immediate action to be taken in regard to my complaint. Sincerely, Charlotte Brown Public Relations Manager, Jakarta Forwarders, 172. What is the purpose of the e-mail? (A)To complain about a delayed flight (8) To express disappointment regarding a 174, What is suggested about Ms. Brown? (A) She writes articles about hotels. (B) She is an experienced traveler. service (G) To book a hotel room for one guest (0) To inquire about the facilities of a hotel (©) She owns a shipping company. (D) She booked her room with a travel agent. 175. In which of the positions marked {1}, [2] [3} 173, Where is the Grand Orchard Hotel located? and [4] does the following sentence best (A) In Bangkok belong? (8) In Jakarta “I demand a full refund for my hotel (C) In Incheon ‘expenses because of the inconvenience | (0) In Seout experienced.” wi (2) ©f3] fa) GO ON TO THE NEXT PAGE —_—— 265Questions 176-180 refer to the following press release and e-mail March 18—Dynamix Chemicals began as a ‘small start-up in Jaipur with a laboratory staff of fewer than thirty people. Struggling for several years, the company finally began thriving after the launch of Sculptio, its now best-selling product. Sculptio is a non-toxic substance that can be molded into any shape while remaining flexible after it sets. The product's versatility led to its use in a wide range of sectors, including everything from furniture manufacturing to cable installation, ‘The company is hoping to repeat Sculptio’s success with the much-anticipated product launch of Traction-Pro, a spray-on coating that makes surfaces less slippery. To keep Up with the anticipated production needs, Dynamix Chemicals Continues Climb to Prominence Dynamix plans to build a new manufacturing plant in Surat. This plant will focus mainly on Traction-Pro, while the main plant in Delhi will continue producing the bulk of Dynamix’s existing product line, Construction is set to begin next month, and the opening of the plant will result in the hiring of more than three hundred additional employees, a welcome boost to the local economy. Operations will be overseen initially by Omar Khan, who was promoted to facility management director two years ago after he spent four years as a factory foreman at the Delhi plant. Should Traction-Pro have the enthusiastic reception anticipated by market experts, Dynamix will have sufficient capital to begin competing with industry giants such as Harlan Industrial and Pierce International. March 23 Subject: Mark your calendars R&D Department Carla Adams Greetings, everyone! take place on April 19. 266 On behalf of the management team at Dynamix Chemicals, | would like to extend an invitation to a special banquet on April 25. This event is being held to thank you for the dedication and hard work you contributed to the development of Traction-Pro. Without your cooperation and innovation, we would not have been able to move forward. We believe that Traction-Pro will be a game-changer for Dynamix Chemicals, allowing us to establish our brand as a leader in the industry. The banquet will be held at the headquarters building in Mumbai, and you are welcome to bring your family members. CEO Stuart Baldwin will be giving a brief speech on the company’s mission for the next year, and he'll also talk about his visit to the groundbreaking ceremony for our new construction plant, which willPlease reply to this e-mail by the end of the week to confirm your attendance. We hope you will all be able to join us. Sincerely, Carla Adams ‘Administrative Director Dynamix Chemicals 176. According to the press release, what was the cause of Dynamix Chemicals’s success? (A) It created an efficient packaging system. (8) It developed a material with many uses. (©) It used an innovative marketing strategy. (0) It partnered with companies overseas. 177. What is NOT indicated as an upcoming change at Dynamix Chemicals? W Constructing a facility {) Launching a new product, (C) Expanding its workforce (0) Seeking new investors 178, How long has Omar Khan worked in his current position? (A) One year (8) Two years (C) Four years (0) Six years 179. Why will Dynamix Chemicals hold an event con April 25? (A) To give a tour of a manufacturing plant (@) To attract investors on a larger scale (C) To show appreciation for staff efforts (0) To celebrate a company anniversary 180, Where will Stuart Baldwin most likely be on April 197 (A) In Surat (8) In Jaipur (C) In Dethi (0) In Mumbai GO ON TO THE NEXT PAGE —${___> 267 a0us3Questions 181-185 refer to the following advertisement and article. The Boniface Experience: The Reunion Tour November 23, After splitting up and going on hiatus from the music industry 5 years ago, the members of The Boniface Experience are delighted to announce a reunion tour, which will see the musicians showcase their talents throughout Europe. The band will be supported on all dates by the New York band Bennett & The Hymas, in addition to four featured guests who will serve as the respective opening acts at each of the gigs. The concerts are being staged by tour promoter UNG Productions, and tickets are sure to sell out fast. Tour Schedule Date Venue Featured Guest ord World Cup Stadium, Berlin Joe Blackenwolf ong Victory Park, Paris Pierre van Bierhoff 01/23 Hyde Park, London Robert stark on/25 Crystal Lake, Mélaga Juan Villasenor The Portland Gazette The Boniface Experience Tour Announcement Delights Fans By Jennifer Tully November 24—Fans of The Boniface Experience were left crushed five years ago when the band took a break from the music industry due to what was termed “a conflict between band members.” Last night, the same fans were celebrating following a press conference hosted by UNG Productions, in which the band announced that it would be re-forming to produce a new album. It will also embark on a European tour early next year. Lead guitarist Peter Turquoise also confirmed that “all problems within the band have been resolved.” It is rumored that the source of the conflict was a disagreement over the future direction of the band between Turquoise and drummer Andre Symonds. But with ‘Symonds having left the music industry three months ago to pursue an acting career, the remaining members now feel that they are in a position to work together once again. Turquoise went on to say that a new member will join the group. Ryan Nelsen is to assume Symond’s role as drummer, ‘The Boniface Experience is a five-piece rock and roll band that originally formed in 2001 in Austin, ‘Texas. These artists have come a long way since playing in small venues to pay off their college debts. After being recommended by talent scout Peter Wisdon and signing to the record label Lilypad 268Records, they went on to enjoy huge success both at home and abroad, racking up five number one albums in the U.S. and three in the U.K. Fans are now hoping that the band can enjoy similar success following its return to the music scene. As a long-time fan myself, I am particularly looking forward to seeing these artists in action on January 23. For ticketing information for the forthcoming tour, fans can visit www.ungproductions.org. 181, What is indicated about The Boniface Experience? 1) It will play a concert in New York. (8) it will perform in various record stores. (C) It has just released a new album. (0) It recently got back together. 182. What is true about Juan Villasenor? (A His first performance will take plac: Berlin (8) He will perform before Bennett & The Hymas. (C) He is a new member of The Boniface Experience. (0) He has canceled his participation in a tour. 183. According to the article, what problem did The Boniface Experience encounter? (A) The artists had a dispute with a record company. () It experienced a drop in record sales. (©) There was a disagreement between members. (0) Its lead guitarist decided to leave the band. 184. Who most likely is Ryan Nelsen? (A) A record company executive (8) An actor (©)A concert promoter (0) A musician 185. Where does Ms. Tully intend to watch a performance by The Boniface Experience? )In Bertin (8) In Paris (C) In London (0) In Malaga GO ON TO THE NEXT PAGE ————— 249Questions 186-190 refer to the following advertisement, e-mail, and form. Kerouac Motors: We’ve Got the Car for You! If you need a new car, but don't want to spend a lot of money, then come to Kerouac Motors. We are in the business of buying and selling used vehicles, Our cars may not be brand new, but we guarantee that they are in great condition. All vehicles are serviced when they arrive on our lot and they are sold with a one-year warranty. Extended two-year warranties are available for an additional $1,000. We also do repairs and order replacernent, parts right here on the lot. For a small sample of just a few of the vehicles we have available, see the list below. The prices advertised are not final and can be negotiated Canyonero $5,000 Panther 1A3__ $7,500 Quadrail X7__ $10,000 Tardis 250 $13,500 Come visit Kerouac Motors and find your new car! Our address is 1807 Joanne Lane, Acton, MA 01720, E-MAIL MESSAGE S=SSSS== sam ENE) Elliot Salinas From: Jessica Harland Date: October 21 Subject: Purchasing a vehicle Dear Mr. Salinas: Tam contacting you because a friend of mine recommended your services. Apparently you have a reputation as a kind and patient salesperson. I am looking to purchase a different vehicle because mine keeps breaking down. I'd like to replace it with a newer model. I was hoping that you would be able to help me find something suitable. However, I'm ona tight budget, so I don’t want to pay any more than $7,000 for a used vehicle. According to an advertisement I saw recently, your company has at least one vehicle that might be suitable. I'd like to schedule a time for me to meet with you. Then you can tell me more about it. ‘Thank you, Jessica Harland 250Kerouac Motors 1807 Joanne Lane, Acton, MA 01720 885-431-7857 INVOICE #: 2765 BUYER INFO USED CAR, INVOICE DATE OF SALE: October 30 Name | Jessica Harland Address | 725 Stones Ave. Acton, MA Phone | 555-832-4588 License | $8234861 Number Signature of Seller: Elliot Salinas Signature of Buyer: Jessica Harland, 186, What is suggested about cars in the advertisement? (A) They receive free servicing shortly after purchase. (8) They can be paid for through financing plans. (©) They were previously owned. (0) They have the most popular features. 187. According to the e-mail, which of the advertised vehicles is Ms. Harland inquiring about? (A) Canyonero (8) Panther 1A3 (C) The Quadrail x7 (0) Tardis 250 188. In the e-thail, the word “tight” in paragraph 2, line 1, is closest in meaning to (A) cramped (8) sealed (©) fitted (0) limited | CAR INFO al Make | Panther 143 (two- door} | Registration # | 1VWIT2314TM567890 Mileage | 112,000 Year of Vehicle | 2000 Sale Price | $6,000 | Warranty | extended | Total | $7,000 | Method of | check mi cash 189, How long is Ms. Harland’s warranty? (A) 6 months (8) 12 months (C)18 months (0) 24 months 4190. What can be inferred about Ms. Harland? (A) She paid for her vehicle with a check. (B) She got a discount on her purchase. (C) She chose a car that seats two people. (0) She bought a four-door vehicle. GO ON TO THE NEXT PAGE —_—___> 251 s01saLQuestions 191-195 refer to the following e-mails and Web site. Nicole Weld Gregg Routier November 25 PowerQ Wireless Router Dear Ms. Weld, 11am contacting you on behalf of PowerQ Flectronics. I've been reading your blog, and your product reviews are an excellent source of reliable information for customers. | was wondering if you would be willing to write a review for one of our products, the PowerQ Wireless Router. This router features a new design. There are now four different Ethernet ports that enable you to connect multiple wired devices like desktop computers. Also included is a USB port to plug in a printer that can be shared across the wireless network. We'd like more customers to know about | this product, and we'd specifically like you to inform them that the PowerQ Wireless Router also comes with removable antennas. i you need to extend your wireless range, you can purchase and attach higher-performing antennas in their place. If you are willing to write this review for us, please give me your mailing address, and | will send you the product to try. Thank you for your assistance, | Gregg Routier, Advertising Manager PowerQ Electronics coe <> & CO BS + wwwaicoleweld.com 2 Product Review: PowerQ Wireless Router Posted by: Nicole Weld Posted on: November 29 PRODUCT FEATURE: + The most unique element is the two receivers that can be detached and reattached * The two-year warranty entitles customers to a 100% refund if the product starts to malfunction * Ships within three days to anywhere in the continental United States PRODUCT RATINGS: [_ Feature Poor | Acceptable Good “| Very Good | Excellent Design v | Function ov Installation v | Price This product was sent to me for review by PowerQ, but the opinions expressed in this post are entirely my honest opinion 252To: Nicole Weld From: Jason Martinelli Date: November 30 Subject: Inaccurate product review Dear Ms. Weld, |lam an avid reader of your Web site, and usually | trust your assessment of the quality of products. However, | was very disappointed with your most recent review about the PowerQ Wireless Router. The instructions included with the router do not include a few necessary steps at the beginning, An electronic expert would know what to do, but the average consumer might not, and it could affect whether or not they set up their router properly. Therefore, customers are being misled with the "very 900d" rating. I think the product should have been rated lower in this area, | don’t expect you to change your review entirely, but | suggest that you modify it by inserting a few sentences explaining about the instructions. This way, consumers will be warned in advance. Thank you, Jason Martine 191. What was the main purpose of the first 194. According to Mr. Martinelli, what feature e-mail? was rated too high? (A) To compliment Ms. Weld on her Web site (A) The design (8) To request a product evaluation (8) The function (C) To inquire about samples of Ms. Weld's (C) The installation writing (0) The price (0) To advertise a new electronic device 192. What is NOT true about the PowerQ. Wireless Router? (A) An external connection is included. (8) Replacement antennas are provided. (C) It offers shipping to domestic locations. (0) It comes with 24-month warranty. 193. What did Ms. Weld like best about the product? (A Itis reasonably priced. () itis designed for novice users. (©) It was delivered very quickly. (0) it operates as expected. 195. What does Mr. Martinelli advise Ms. Weld to do? (A) Adjust her rankings (8) Write a follow-up message (©) Delete her post (0) Add in new information GO ON TO THE NEXT PAGE ————— + 253 901s3LQuestions 196-200 refer to the following job posting, e-mail, and information. The Brimstone is Hiring! The Brimstone has been a main feature in the Palm Springs community for thirty years. We have a reputation for excellent food and even better customer service. We are currently in need of a new server to join our team at The Brimstone. If you are a triendly and outgoing person with exceptional people skills then we want to hear from you! Previous experience working as a sever is desirable, but not a necessity. We will train the right candidate. You must be sixteen years of age or older and be willing to work morning, afternoon, and evening shifts during the week and on weekends. If you are interested, please visit the restaurant at 1771 Coleman Avenue and ask to speak to the manager, Richard Zimmerman. 254 To: Martha Forshee From: Richard Zimmerman Date: October 19 Subject: Welcome to the team! Attached: Employee manual Dear Martha, I'm so pleased that you've accepted our offer of employment. | was quite impressed with your previous restaurant background, and especially with your engaging personality | think you will make a great addition to our restaurant. ‘As you know, your first day of work will be Saturday, October 25. For your reference, have attached the first page of the employee manual for you to familiarize yourself with before you start. More detailed information regarding the specific roles and responsibilities will be explained to you during your training after you've started. You will shadow a different employee for every shift during your first week, but the person in charge for your tirst shitt on the 25th will be Sam McCormick. He will guide you through your first lunch service. We are thrilled to welcome you to the team! Best regards, Richard Zimmerman Manager, The Brimstone@ Employee Manual 1. WORKING HOURS + Breakfast shifts are from 7:00 A.M, to 1:00 A.M. + Lunch shifts are from 11:00 A.M. to 3:00 P.M + Dinner shifts are from 4:00 P.M, to 9:00 PM + Night shifts are from 6:00 P.M. to 1:00 AM, 2. ATTENDANCE POLICY All time off must be requested and approved by a manager, in writing, in advance. If employees cannot make their scheduled shifts, itis their responsibility to find a replacement from our employees. 3. DRESS CODE The standard clothing for all servers at The Brimstone restaurant is a pair of running shoes, black pants (or a skirt), and a red top with The Brimstone’s logo printed on it. e ot 196. What is indicated about The Brimstone? _199. When does Ms. Forshee's shift start on her (A) It is looking to hire several new first day? ‘employees, (A) 7:00 AM, (®) It recently opened a second location (8) 11:00 AM (©) It will open a cooking program. (©) 4:00 PM. (0) It has been in business for three (0) 6:00 PM. decades. 200. What is NOT stated about employees of the 4197. What can be inferred about Ms. Forshee? restaurant? (A) She is at least sixteen years old. (A) They are advised to wear a uniform. (6) She is working in a restaurant for the (8) They need to write a request for a first time. vacation. (©) She wil be interviewing Mr. McCormick. (C) Every shift lasts for four hours. () She is training to be a chet. (0) Schedule changes ate allowed between servers. 198. Where can Ms. Forshee get more information than what Mr, Zimmerman sent? (A) In the employee handbook (B) On the company Web site (C) At employee training (0) In a follow-up e-mail Stop! This is the end of the test. If you finish before time is called, you may go back to Parts 5, 6, and 7 and check your work. > BE p.6 /a1d 21M p.119 255