BUT ters ty NUUOPPAZ = session a ‘gad & even ms, gemeste™ yy 111 AAh ) a, Cd AAA v2 PUBLISHED BY: Apram Singh Quantum Publications® (A Unit of Quantum Page Pvt. Ltd.) Plot No. 59/2/7, Site - 4, Industrial Area, Sahibabad, Ghaziabad-201 010 Phone : 0120- 4160479 Email : pagequantum@gmail.com Website: www.quantumpage.co.in Delhi Office : M-28, Naveen Shahdara, Delhi-110032 No part of this publication may be in any form or by e fans wi Price: Rs. 80!- only Printed at : Balajee Offset, Delhi.CONTENTS FG AS301 / BAS401 : Technical Communication UNIT-1 : FUNDAMENTALS OF COMMUNICATIONAND VOICE DYNAMICS 1 Role and Purpose of Communication, Ts Communication, Barriers to Effective Communicationy7 C's of Communication, Code and Content; Stimulus & Response, Vowel Sounds/Corisdnant Sounds, Tone: Rising and Falling Tone. See 2 {8-12 to 3-272) Thesis and Project Report Writing, Technical Proposal Writing, How to Pitch an Idea’ Process, Preparation and Structure, Elements of Speech Delivery: Passion, Poise & ‘Illustrations, UNIT-4 : COMMUNICATION AND LEADERSHIP DEVELOPMENT (4-12 to 44132) Leadership Communication, Communication and So¢ial competence: context, feelings, intentions, behaviors, Providing and Receiving feedback, Differenée between Tact and Intelligence, Emotional Intelligénce: Trust through Communication, Thinking Skills: Meaning and Types.@ > ce 4 UNITS DIGITAL COMMUNICATION & PERSONALITY MAKING e (5-1Z to 5-237) A Content Creation for Social Media: Emails, Webinars, 18 Of Yon, 3, This is because there communication to flow in: ical systems. 4, Each of these points hias'th 3 ential to disturb the communication flow. - The reasons offorganizational barriers are : too mfany:transier stations; feanof sttporiors; negative attitude; use of inappropriate media; Geopadanrsrioad. > i er & a ‘Que 1.11. | EXplain the causes of j sonal barriers that render ‘| intrapersonal{barriers i Om thé process of communicati OR erate most common reasons for: cotmunication:Diseuss in gréat de Common reasons for intrapersonal barriers to communication are! 1. Wrong assumptions (suppositions) : i Many barriers stem from wrong assumptions. ‘ot i, Wrong assumptions generally occur when the sonder af ¥° do not have adequate knowledge about each other sacks", tik In order to strengthen our skills as a eommufteator wo "7, to put our self in the shoes of the listener. "This will helPS Prevent wrong assumptions about the fedciver. 2 Varied perceptions (understanding differently) : i. Different people have different views, i, Individuals in an orgonization wlso porceive situationsin aio ways Pree’ adTechnical Communication 1-18% (CC-Sem-3 & 4) iii. The best way,t overcome the issues, 3 Differing batkgrounds: i. No(two persons havea similar background. Pe ‘eople vary in terms obtheir education, culturo, language, environment, age, financial status, ete, this barrier is to take a wider view of ii, Our background plays a Significant role in how we interpret a message. iii To overcome this barrier one audience and use the infor: message effectively, 4. Wrong inferences : . ji seh “ye i. Wrong inferences happen because one fails to distinguish between’ what actually exists and what one had ‘Sagumed | 6 exist, Inferences provide more scope for,giisip a mour to Spread. In any work it i essential thatdhferencts be supported by facts. iv. Professionals should draw intrencesatter collecting factual data. 5 Blocked categories: sms. i. People who are very: rigid! ‘in thei#\opinions falls into blocked category. : oe ii For example, die thay taint Uhult only students of inatiletaties eine ‘ ‘eo 2 ee ii, Such people fall intolblucktd categoried, because they shay not be ™“ ae tice ties Seen of vigw! 6 Categorical diisking : ar ‘This typeof thinking exists in aile ho feél that they know everything about aparticular subject: Jn a ShffveRAiyf intrmation because of pale should know the background of his mation accordingly to deliver his Sy wir ‘know-it-all’ atti # ii This type of thinking can pose a major barrier, leading to a failure in communication. Que 1,12, | Explain the causes of interpersonal barriers thatrender breakdown in the process of communication. OR Enumerate the most common reasons for interpersonal barrierdia communication. Discuss in great detail. Rewer Common reasons for interpersonal barriers to commusiivation are :1-147 (CC-Sem-3 &A) Fundamentals of Communication 1. Limited yoeabulary + ; i Jhadequate vocabulary can be a major ji, ‘In our communication, the meaniny absolutely clear to the receiver. ji, During our speech if we have les: communication will be ineffective, impression on the audience. 2, Incongruity (mismatch) of verbal and non-verbal messages : i. _Imappropriateness between verbal and non-verbal messages also causes barrier in communication. 4 The difference between the verbal and obese pects of communication makes the listeners confi zled. ji, A communicator should adapt If, to ;ommunication environment, think from the a stener, and then communicate. 3 Communication selectivit i hindrance in communication, gs of our words should he 5 number of words, our and we will leave a poor fuch bil a due to different languages ea aie inadeyassy Bisng . Poor listening skills : , LP i i. Siaatasendeeenbisione roe ne oe scarce om the enn" em eng iii, Ifpeople listen ti suage Wi undorst 0 th i tandiné: i e ate sage With attention, mis i ; ‘sarhenseritt Z iv. The various distractions that hinder disturbances, indifference, listening can be emotion! aggression, and wandering attentio™Technical Communication 1-15 Z (CC-Sem-3 & 4) Que 1.18. | Explain “the causes of organizational barriers that render breakdown in the process of communication. OR Enumeraté the most common reasons for organizational barriers to. communication. Discuss in grent detail, aaa Common reasons for organizational barriers to communication are: 1 Too many transfer station: i. The chances of miscommunication are greater, if there are too many transfer stations ina communication gies ii In organizations with many levels of eofminication, messages have a greater chance of being distorted,” iii, This occurs due to poor listening, lack of concentration, or a petson’s tendency to loave out part of the message. iv. Therefore, having too many transfer stations ig Always an obstacle to effective communication and should be avoided. 2 Fear of superiors : i Fear of superiors prevents subérdinates from speaking frankly. ii, An employee is‘tinable tofut his point across beca fear of losing the boss's goodwill se iii, Therefore itis es ‘to create an. environnfnt peopleto soa “An ee inment is conducive tot of a communicator. a bret tendencies : organizations create work gr or informal. ; sD ‘easing, the confidence “These groups may be i” A communication barrier can exist due to aconflict of ideas between the members and non-members of a group. iii, ‘This can give rise to insider-cutsider equations, which in turn give rise to negative tendencies in the organization, iv. Once these negative tendencies develop, they create noise in interpersonal communication. 4, Information overload : i. Information overload means decrease in efficiency restlting from manual handling of huge amount of data. ii Due to information overload, further commymication is not possible.Fundamentals of Communication duce inforiation overload, screening of information js iii. To re necessary. Messagé#-should be directed only to those people who are likely to penafit from the information, ‘yo Major points should be highlighted, leaving out all irrelevant details, Fe 11d] How can we remove barriers to communication? Following are the ways in which we remove barriers to communication ; ye eee and clear communication, Foll L |. Giving constr Developing proficiency in spoken and written language. Use of simple language. Reduction and elimination of noise levels.) , Comfortable and smoothing onic , . Well-maintained and up-to-date efuipmenitt,should\ be\used for the in purpose of communication, " Practicing active listening. Effective and somrorinefi2 language. Positive facial expressionky, oy Control of one’s enibti nN ow . Avoid information oye: 0: § wi i ek. S 2 's of communication are a set of, f principles that help ensure éffective lowing is an explanation of each CP ss Phasizes the i a communication, Messa, importance of clarity in Clearnes: This em; ges should be i understand, and froe from ambiguity, w#ReoFward, easy to Conciseness : Concise: . ness involv : a efficient manner. Hlimin: es conveying information in am ale unni ; : _ that can clutter the message. ‘ecessary words and irrelevant detailsTechnical Communication 1-17Z (CC-Sem-3 & 4) 3 Concreteness. : 5. Nake Iso used with request polit ents or when 7 Gf 2? Please tale your seat. 6. ga’ z ci 4 ‘The rising tone is also ui very simple questions such as the of following : Isit? A Isshe? 4 Aren't you? A Are they? A Hasn't she? # ©@0Communication Skills for Career Building2-22 (CC-Sem-3 & 4) Communication Skills for Career Building ‘ What do you understand by curriculum vitae (CV)? What are the functions of a CV? Curriculum vitae : 1. ACVisa detailed document that provides an o educational background, work experience Kills, achiéVements, and other relevant information. “ ights any notable sreceived. wr academic or research- mn about research projects, acta are the standard parts commonly foundin a CV: Contact information : Incl a oe ban include your full nanite; phone number, email Berental statement: A brief statement that summarizes your career Goals, skills, and the type of role you're seeking. Education : List your eduentional background, including degrees earned, institutions attended, majors, graduation dates, atd any relevant honors or awards, 2 3rei Conmuiation ay 6 é ‘imbsis a pPéfessional employmentisec presents a summary. ofan ftidividual educati expefience, skil g,abilities, achievements, andre! es Functions of arg gimé : A résuméipert the fallowing functions see” . 1 It inteolaese Bionitein dios “Jeter. i 2. Ithighlights the applicant's filme nee 3. It persuades a prospective employer {0 call a candidate for a personal interview. e 4. Itveflects the candidate's personality, employ career aspirations. 5. Ithelps an employer to make appropriate ap What are the standard parts of a résumé? on What are salient features of résumé ? ent goals, and his/her ointment deeisions.dq ion Skills for Career Building 2-42 (CC-Sem-3 & 4) Following are the standard parts (salient features) of a résumé ; is i ame, contact ing : The heading of a resume includes your nan Py ctiraatiod phone nt an erall addi} dd Location (address or city). | | . 2 Position sought : This section states the specific role or job title you are applying for. . jective : jective i ise statement that & Career objective : The career objective is a concise at r outlines your long-term career goals and how they. align with the position you are applying for. ff ,. 4 Professional summary : The professiondl summary’ 4 w/ brief paragraph that highlights your key skills. experiences, and accomplishments, a f duction: The education scion it edi! backgroun, including degrees earned, institutions'attdnded, majors or fields of Study, graduation dates, and any televaliE honors or award. & As Work experience : TheWork xpéricnce section details your professional history, including it les, company names, employment dates, and descriptions ¢f ygur résponsibilities and achieyéments in each role, : 7. Specific skills : Thé specifi skills section highlight ant to the job, ©) Thi hobbies and passione, , + Reference: The reference section ty»j oralabloc ee “a Pally states that references are Que 25. | What are the different ré Answer Following are some common résumé A. Chronological résumé ; Sumé styles ? styles ; 1 This style presents your work experion\s ; r ical eee in r cal order, starting with your most receajoh eq working batiorsrae 2 It emphasizes your carcer progre¥sion and showcases your most recent accomplishments.‘Technical Communication 2-5Z (CC-Sem-3 & 4) 3. It’s suitable for candidates with a strong and consistent work history. Functional résiimeé : A functional resume focuses on your skills and qualifications rather than yout chronological work history. It.grdups your skills and accomplishments under specific headings, thaKing it ideal for candidates who want to highlight their expertise or “who are changing careers. Combination résumé : Also known as a hybrid resume, this style combine: the chronological and functional resumes. Itineludes a skills section along with a chronological athpyour work experiences. lements of both It’s suitable for candidates who want to showcase’ providing a work history. Length Purpose”,| Cot ai overview of academic end | relevantekills and ‘professional history. _|¢xperience.” Academic and research |Work experience, skills, ‘achievements, and qualifications related| publications, ands», |t0 a specific job. presentations: ‘tent | Detailed information, | Tailored content, a including all educational | highlighting the most, and work experiences. | relevant qualifications for| a specific job. Use Cases| Academia and research | Corporate job applications. positions. “4 Que 2. Write a short resume for the post of technical executive in TCS at Delhi. Invent necessary detail to write Compact and impressive professional C.V.xo Comm ication Skills for Career Bay, 2-67 (CC-Sem . Taower J Akshay Va* 192/PStanley Road, ‘Allahabad Mob: g9XXX XXXXX E-mail: wyns_ak@xyz.com Objective Dedicated and results-driven professional seeking the position of' ‘Technica cat i, xpertise in technology solyt; ted os, Delhi, to leverage my & in toe na Bresate ee rand leadership skis to contributb fhe compa success and drive innovation. Professional Experience: Technical Manager ABC Solutions, Delhi [Feb 2021] - Present g 1. Lead a team of skilled engineers'to develop andimplement innovative technical solutions, resultingana increase in productivity. 2. Spearhesded the succadifu laditeh ofa state-of-the-art, software product, contributi boost in revenue. ff 3. Managed project budge and within-bud, Senior Systet meer XYZ Tecti Solitins, Delhi (duly 2019), [Jan 2021) é Ly Ted @cross-fungtional team to desig’ and implement a complex !? : se as in the’develupinent of a cutting-edge modilt within six months. ‘S-star useprating and 2 million dowalosi 5 Calas with ates and marking teams t develp te Education: tinea a 10% increase in sales revenue I Ted in Computer Science IPEC Ghazi ‘bad, AKTU Technical Skills; ; niin of Java 2 Rate tng es ONDE Ma‘Technical Communication 2-7Z (CC-Sem-3 & 4) References? ‘Available upon request? ‘Que 2.8. d You are Mahesh Chand. You want to apply for the post of a Marketing Manager in a reputed MNC. Apply for the same along ¢cith your resume. OR Prepare a resume of a candidate applying for the post of Manager, Publication Division, Penguin India Ltd. Cover Letter Date : 26-05-18 Mr. Ashok Verma, ‘VP Marketing Quantum Page Pvt. Ltd. 59/2/7, Site-4, Industrial Area, Sahibabad, Ghaziabad. Ref. : Marketing Manager po: Dear Mr. Ashok Verma, Please accept my application for the, Marketing Manager role adGertised in Naukri.com. After reading thoi .cription, I am confident, that would be a perfectly fit for this position’ as my. experience and ities precisely match your requirement: @ b/ 2 ul arketing Manager since 011, avé expertise in: Sp en eens ipmanagement, customer satisfaction and retention, arid people management] ess astute business understanding ani I am experienced in contributing to strategic planning, delivering imiprayeniénts in processes, productivity, and costs. I supervise a cles tater ‘members which maintdin the profit objectives, and analyze future trends. Ca” Given the opportunity, I'm confident in my ability to achieve similar groundbreaking marketing results for your company. Mr. Verma, I would weleome the chance to discuss your marketing objectives and ways I can help you attain them. ‘Thank you for your time. [look forward to discuss my application further at an interview. Yours sincerely, Mahesh Chand Enclosure : Resume Mahesh Chand A-44A, Sector 25, NOIDA ‘Mobile : XXX###3056 E-mail : chandumahesh@xyz.com ad onNgukei:tom‘kills for Career Building 2-87 (CC-Sem-3 & 4) ‘Communication 5} i tenrent ! ; tee ctl that will enable to use strong sales‘marketing background, interporsyap) skills and managerial abilities for achieving the company’s ateeing goals in the best possible way: Career Summary + , / ing strategies with gand executing marketing et scenario and customers n skills, including : Yo yoars experience in developin ‘ dorstand the ongoing mark the unique ability to un marl trends using exceptional marketing communicatio jeadership. Strategic planning and strategic | Decisive : Capable of ‘delivering quick solutions to the marketing challenges. Extensive work with all sources of media channels. Result oriented : Ability to achieve target within giyen' Professional Experience : oe 1. Marketing Manager, Quantum P: tas Pena 2o11- ii, Initiated afiicoosiaae advertising campaigns and ‘protiotional jearch : z Conducting! j » A ON eet ee amang'the customers regarding the macs the tak Sat present and estimating the i Anal ere eee en Developed marketing communication =e po eli 2005-2011 ucts and the branding existing cn ne eee &. Marketing activitios, 1g produets. é i im—_-e ofthe product, messages to uttract the station af a Product-Made key and name. Selected speci spec: exhibitions Prue to be displayed at p aod romotional eventsTechnical Communication 2-97 (CC-Sem.3 & 4) iv. Negotiated with,the suppliers and vendors regarding distribution contracts, b, Educational qualificatior i MBA degree in marketing. ii, Bachelor Degree in Engineering, iii,_Relevant software knowledge to manage inventory list, Que 2.9. | Write a resume for the post of a software engineer in a reputed firm. Invent necessary details, OR Resume is the stepping stone to enter in Make your own resume includii achievements. nee the'professional world, ing all the necessary details of your Gopinath M.C. " Email : gopinath_me@xyz.co.in Address: 248, Ashok Bhawan BITS, Pilani Rajasthan ¥ India ~ 333081" Objective : : : é . To associate myself withun organization that provides a challénging job and an opportunity tg prove innovative skills and diligent work. 4 To be involved in providing Software solutions to enhance network security, Professional Experience’: q Project Traitier (Jul},2001—December 2001)" Satyam ily Service Ltd, Hyderabad Project : M¢ta@ata Management, System Description ; Metadata Manager is a tool to create and maintain data marts. Iereates a centralized metadata repository to store all the details about data Marts, Databases, technologies & languages used : Oracle, Swing, JDBC, Java security, XML, PL/SQL, Java. Responsibi 1 ew : Designed a dutabuse in Oracle to hold metadata, 2 Designed an appropriate graphical user interface for the system, 3. Ledinthe design and development of security system for this@pplication, Project Details : Implementation of secure file transfer system (January 200lMay 2001): Tt involves the design and implementation of kerbergs fy file transfer protacal in C language.2-10 Z (CC-Sem-3 & 4) Communication Skills for Career Building i ty of FTP by preventing replay attacks and Ip Kerberos improvesthe security 5 preventing reply aac nT spoofing. It uses DRS for encrypting the packet wl i ae whose spared with RSA, So, the performance of FTP is not degraded i 9001-May 2001) : It involves the desigr Le ‘aids Development (lanuary 2001—May 2! t sort Sovelopmont Nfanplets for BITS Virtual University. It includes the analysis of security vulnerabil Courses Done : 1. Network security 2 Computer networks 3, Network programming : 4. Telecommunication switching systems and netyarks sof applets. Educational Background : Degree of Name of the - Examination _| Institution o *MLE.,Software | Birla Institu | Systems (First | Technology | Year) Pilani, Rajat] B.E, (Hons), Birla Institute Computer ‘Dechrrologyeand Science, Science Pilani, Rajasthan Higher Secon Biarathi Vidya Bhavan, Examination ode, Tamil Nadu shgwith 97 % Softyare Sills: ad {Programming languages : 0, C++, Java] “ahguage. fm F X” Technologies : HTML, Java Security; and GNU Make. “a Land Assembly/Machin# IBC, Swing, XML, SQL, PL/SQL Operating Systems : Linux (extensi i i 3 9H care ensiyé experience), UNIX, Windows Security experience : Have hel i i ‘ elped to uncover multiple serious secu? holes in the LAN network und lw build firewalls. Personal Details : Date of Birth + 28" April 1981 Martial status : Single Languages known: Englishand)amil Permanent address + 18294; KK Nagar First Stroet,‘Technical Communication 2-112 (CC-Sem-3 & 4) Kalingarayanpalayam, Bhavani, Erode District, Tamil Nadu, India-638316, References? 1, Mb. Munikumar ‘System Analyst, Satyam Computer Services Ltd., Hyderabad, Andhra Pradesh, India 2, Mr. Sunil Pal Senior Software Engineer, Satyam Computer Services Ltd., Hyderabad, repel Me, nie 3 Mr. Madhu Manohar Senior Software Engineer, % Satyam Computer Services Ltd. a yeitad, | AnhraB. dept, India we ig essentially 2 a rsation where one questions peers av other provides fhe questions in order to , admission, or promotion. 3. Interviews usually take place facp-te-{ice and in person, but there are some exceptions like video conferencing or telephone interviews. 4. Interviews almost always involve spoken conversation between two or more parties. 5. Interviews can be unstructured, free-wheeling and open-ended conversations without predetermined plan or prearranged questions. 6. Interviews can also be highly structured conversations in which’spetitic questions occur in a specified order. Sequence of interview : 1. Screening Stage : The preliminary stage which is generally held at the campus.ing 2-12Z(CC-Som-3& 4) Communication Skills for Career Bui 2 Sclectibh Stage : At the second stage of interview the applicant will beakked to interact with several people ; human resource department, potential colleague and supervisor. ‘The interviewers want to judge the applicant's interest in the job. % Final Stage : For final evaluation - the top executive of the company ask certain questions and finally decides. Que 2n.] ‘What are various focus and objectives of interview ? Focus of interview : The focus of interview is to fin necessary skills in a candidate & bd L Effective communication skills : The person nédds to Wea good listener as well as a good communi¢ator tijestablish: effective communication with the customers, managers and emplayees. igo the following 2 Analytical/Research skills \e person'to carry out an assessment of the situation to analyse, ta prioritise, plan and organise in an effective way. _ oe ‘ ¢ needy to be a performer who is computer literate with so proficiency. rH is Uked Yor interacting as well 6 Léadershi ‘The willingness along with the dasiro of aecopting {responsibility to achieve the outcome injepcltaip & 7. ‘ositive’attitude : Employers wish fo hire those applicants who are “ible and bave a “can do” attitude; who are dedicated and willing to make extra efforts to get. h j - ‘Adaptability : These people are able to fit within the confines of the corporate culture of the organization: 9 Team working skills : Generally look for hiring those candidates who are team players, who can work well with other people and are cooperative. 10. Innovation skills : The ability to look for solutions to the problonts that exist by the use of innovation, creativity, und reasoning-with the help of available resources and information. Objectives of interview : Interviews are conducted to achieve the fallowing objectives : 1 To select « person for a specific task. 2. To monitor performance,