Health care business analyst interview questions

Health care business analyst Q & A

What is the most important factor in the Health care process?

The most important factor in the Healthcare process is the claims part and its explained as
follows:
The insured can approach the insurance company directly himself or in cases of no
money return reimbursements, the hospital will approach the insurance company on his
behalf.

The claims executive will then check the bills and claims from the insured/hospital to see if the
benefits are covered for or there are areas on which he is not covered for. If the claim is eligible,
then the payout amount is calculated based on what he’s eligible for and what he has filed in.
This payout amount will be forwarded to the Finance department for a final payout via any
chosen method.

As a business Analyst, elaborate on the Health care Claims process?

There are several types of Healthcare claims which can be claimed under healthcare
products. The benefits are:
 Outpatient / General Practitioner (GP) care - GP would look into patient’s primary care
benefits and they could also refer the patient to a more specific doctor and/or hospital
when special treatment is needed.
 Inpatient / Hospitalization during surgery - GP could introduce the patient to an
approved hospital. The hospital care includes in-patient treatment and day surgery in the
hospital.
 Dental - Dental covers dental issues like capping, crowning, polishing, etc.
 Maternity - This covers the benefits of surgery for birth, miscarriage, etc
An insured could choose which benefits he wants to cover according to the type of health
insurance he has taken. These benefits are renewable after one year period of time.

What are the methods by which detection of fraud can be done in healthcare claims from
the system's perspective?

With uniqueness of each healthcare claim being maintained intra insurer as well as inter
insurance companies can go a long way in identifying claim frauds. If the systems can
detect the same parameters for the claim as has been done previously , then the fraud can
be stopped. The parameters can be hospital bill number, the date of hospitalization or the
amount being claimed etc.