G.

Task

You recently went on a four-day tour to Guangzhou. The pictures below show some of the things
which happened while you were there. Write a letter of complaint in 200 words to the manager of the
tour company describing the problems you had. Sign your letter ‘Chris Wong’.

1 2

coach / queue / suitcases hotel room / sheet / blanket

3
4

itinerary / at short notice (meaning: only a short

time before something happens)
?
v Task Analysis

1. Mode (Text type)

• Introduce the _____________ of the letter

• _____________ the _____________ you had
2. Field (Content)
during the tour
• Ask for ________________ actions

Formal / Semi-formal / Informal (circle as appropriate)

3. Register
• Tone: __________ but __________

4. Tenor - writer

5. Tenor – reader
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