SECURITY SERVICE LEVEL AGREEMENT

Entered into by and between

___________________________________________________________________(Name of company)

Registration number: _________________________________________________

PSIRA no: __________________________________________________________

A private company duly incorporated in terms of the companies act no.61 of 1973, as

amended, duly represented by __________________________________________

in his/her capacity as _________________________________________ who

warrants that he/she is duly authorized hereto.

Hereinafter referred to as the “Service Provider”

And

___________________________________________________________________(Name of company)

Registration number: ________________________________________________

A private company duly incorporated in terms of the companies act no.61 of 1973, as

amended, duly represented by __________________________________________

in his/her capacity as _________________________________________ who

warrants that he/she is duly authorized hereto.

Hereinafter referred to as the “Client”

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1. DEFINITIONS

In this agreement unless otherwise required or indicated by the context:

1.1 “The Act” means Private Security Industry Regulation Act, No. 56 of 2001 and any and all amendments
thereto from time to time.
1.2 “Agreement” means the Security Services Agreement between the Client and the Service Provider
including all Schedules and Annexures.
1.3 “Business Day” means any day other than a Saturday, Sunday or official Public Holiday in the Republic of
South Africa.
1.4 “CPA” shall mean the Consumer Protection Act No. 68 of 2008. And any and all amendments thereto from
time to time.
1.5 “Effective date” means ___________________________ notwithstanding the date of signature hereof.
1.6 “Equipment” means any Equipment necessary for the rendering of the Security Services to the Client by
the Service Provider.
1.7 “NCA” shall mean the National Credit Act o. 34 of 2005 and any and all amendments thereto from time to
time.
1.8 “Parties” means the Client and the Service Provider, and any “Party” will mean either of them, as the
context may require. In respect of a party, any person acting for or on behalf of the party and includes any
director, officer, employee, Service Provider or professional advisor of the Party.
1.9 “Reaction Officer(s)” means a security officer as defined by the Act that provides for the Services.
1.10“Personnel” means any Personnel of the Service Provider who performs the Services; and may include
employees, directors, guards, Reaction Officers, agents, consultants, or other representatives of the Party.
1.11“Security Officer’s Board” means the Private Security Industry Regulatory Authority established in terms of
Section of the Act.
1.12“Security Services” shall mean the security services as set out in the Annexure “B” annexed hereto, which
Annexure shall be signed by both Parties.
1.13“Service Provider” means the business entity that will render the Services, as set out in Schedule 1.
1.14“Signature Date” means the date on which the Agreement is signed by the Parties, notwithstanding the
Effective Date of the Agreement.
1.15 “Site(s)” shall mean the area within the Boundary Fence/Wall where the Security Services shall be
provided and as more fully described in Annexure “C”.

2. INTRODUCTION

2.1 This Agreement, read with all the Annexures and Schedules thereto encapsulates the complete security
services agreement between the Service Provider and the Client as defined in this agreement.
2.2 The Parties hereto intend the terms and conditions of this Agreement to govern the future relationship
between them.
2.3 The relationship created by this agreement is that of an Independent Service Contractor Relationship, no
partnership, joint venture, or employee, employer relationship is intended.

3. APPOINTMENT AND SCOPE

3.1 The Client wishes to appoint the Service Provider to provide Security Services to the Client.
3.2 The Service Provider hereby accepts the appointment and undertakes to perform the security services in
accordance with the terms of this Agreement.
3.3 The Parties acknowledge that the security services shall be comprehensive and will comprise the
performance of all security related services and the provision of all things related thereto.
3.4 The security services to be rendered by the Service Provider shall for the avoidance of doubt include, but
shall not be limited to:
3.4.1 Providing the Client with a detailed report, in a form acceptable to the Client, on a daily, monthly
and annual basis setting out in sufficient detail the Service Provider’s activities executed at the
Site per day, month, and year and such other reporting requirements.
3.4.2 Providing information and any other reasonable assistance at the Clients’ request, including
advice and consultation with the Client regarding any issue related directly to the security
services.

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 3.4.3 Promptly informing the Client of incident or accident involving an injury to Personnel or any third
party or damage to the Facility generally or third-party property.
3.4.4 Promptly advising the Client of any and all violations of Laws applicable to this Agreement.
3.4.5 Complying with the obligations of the Client under any Laws in so far as they relate to the
maintenance of the Site; and promptly informing the Client of any issues occurring on the Site
that relate to the security of the Site, or the security services rendered.
3.4.6 Promptly informing the Client of any issues occurring on the Site that relate to the security of the
Site, or the security services rendered.

4. DURATION

4.1 This Agreement shall commence on the Effective Date, irrespective of the date of signature hereof.
4.2 Any extension of the duration of the Agreement shall be on the terms and conditions of this Agreement
unless otherwise agreed by the Parties in writing.
4.3 This agreement shall be in force for a period of twelve (12) months from the Effective Date as stated and
thereafter will automatically be renewed for a further period of one year, unless either party shall
terminate the agreement by giving written notice of its intention to terminate to the other party in terms
of the notice periods as set out in this agreement.

5. DUTIES AND OBLIGATIONS OF THE SERVICE PROVIDER

5.1 The Service Provider shall, as from the Effective Date, provide the Security Services to the Client at the
Site(s) and on such terms and conditions as is provided for herein.
5.2 All Personnel to be provided by the Service Provider shall be trained and qualified to perform their services
to a level of professional efficiency required and approved by the Security Officer’s Board as defined by the
Act.
5.3 All Personnel utilized for the purposes of this Agreement shall at all times:
5.3.1 Be correctly and properly attired in the official uniform of the Service Provider; and
5.3.2 Be appropriately equipped with such Equipment, weapons or firearms as may be required in
terms of this Agreement.
5.4 The Service Provider shall in respect of any and all Site(s) of the Client where Security Personnel may be
stationed, provide:
5.4.1 Communication facilities between its Security Personnel so stationed on the one hand, and its
control room and patrol vehicles on the other hand.
5.4.2 Support services to the Security Personnel when and if necessary and required; and
5.4.3 Advise the Client in writing of any actions or lack thereof or risk which may compromise the
security of the Client.
5.5 The Service Provider shall maintain its own Equipment used to render the Security Services.
5.5.1 To register and comply with its obligations in terms of the Compensation for Occupational Injuries
and Diseases Act No. 130 of 1993 (as amended); and
5.5.2 Public liability insurance in an amount of (specify amount).
5.6 The Service Provider is a registered security services provider in terms of the Act and shall comply with the
statutory requirements relating to the private security industry.

6. DUTIES AND OBLIGATIONS OF THE CLIENT

6.1 The Client shall:

6.1.1 Provide a shelter on the Site(s) where Security Personnel are stationed, and it must be equipped
with all the reasonable facilities relating to the Security Personnel to carry out their duties in the
manner undertaken and expected of them.
6.1.2 Allow Service Provider or its designated agents and security Personnel access to the Site(s) which
are subject to this Agreement; and
6.1.3 Allow the Service Provider, when necessary, to interview and take statements from the Client’s
servants, employees and/or agents.

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7. FEES AND PAYMENT

7.1 The Fee payable by the Client to the Service Provider shall be as stated in Annexure “A”.
7.2 The Client herein will pay the Service Provider per month for guard services rendered.
7.3 Payment must be made on or before the________ day of each month.
7.4 The monthly payments in terms hereof will be negotiable on each anniversary of the commencement date
of the contract and the yearly increase will take effect on the anniversary of each year with a minimum
increase of at least _______% negotiable per year.
7.5 All costs and charges, including legal costs incurred by the Service Provider in exerting their rights under
this agreement, or in collection of any sums payable by the Client under this agreement, will be calculated
at attorney and client scale, and shall be payable on demand.
7.6 If at any time during the duration of the Agreement, the statutory price of petroleum and/or diesel fuel is
increased above such price as exists at the signature date of this Agreement, or there is a statutory
increase in the wages payable by the service provider to all/any of it’s employees as at the signature date
of this Agreement, then the service provider shall be entitled to increase all amounts as yet unpaid by the
client in terms of the Agreement by such amounts as the service provider shall decide is sufficient to meet
the additional costs incurred by it in respect of the additional expenses incurred by the service provider
due to these circumstances beyond its control.
7.7 Should such and increase exceed _______% at any one time, the increase will be negotiated between the
parties.
7.8 All payments made by the Client to the Service Provider will not be subject to any deductions and/or set
off of any nature.

8. INTEREST

8.1 The Client is liable and must pay compound interest of 2.75% per month on all arrear payments and
amounts, compounded monthly in advance from day of default and thereafter on the 1st day of each and
every month until payment.

9. GENERAL TERMS AND CONDITIONS

9.1 Neither party shall be bound by any representation, express or implied term, warranty, or promise not
recorded herein unless reduced in writing and signed by the parties or their authorized representatives.
9.2 No variation, amendment, or consensual cancellation of this agreement or any provision or term hereof
and no settlement of any disputes arising under this agreement, and no extension of time, waiver or
relaxation, or suspension of any of the provisions or terms of this agreement shall be binding or have any
force and effect unless reduced to writing and signed by or on behalf of the parties. Any such extension,
waiver or relaxation, or suspension which is so given or made shall be construed as relating strictly to the
matter in respect whereof it was made or given.
9.3 No extension of time or waiver or relaxation of any of the provisions or terms of this agreement shall
operate as an estoppel against either party in respect of its rights under this agreement unless reduced to
writing and agreed to by the parties.
9.4 The grant of any indulgence by a party under this agreement shall not constitute a waiver of any right by
the grantor or prevent or adversely affect the exercise by the grantor of any existing or future right of the
grantor.
9.5 If any of the provisions of this agreement is or becomes invalid, illegal, or unenforceable for any reason,
the validity, legality, and enforceability of the remaining provisions of this agreement shall not be impaired
or affected in any way by such invalidity, illegality, or unenforceability.
9.6 The parties undertake at all times to do all such things, to perform all such acts, and to take all such steps
and to procure the doing of all such things, the performance of all such actions, and the taking of all such
steps as may be open to them and necessary for or incidental to the putting into effect or maintenance of
the terms, conditions, and import of this agreement.
9.7 This agreement shall be governed by and construed and interpreted according to the laws of the Republic
of South Africa.
9.8 Each of the parties irrevocably agrees that the high court of the Republic of South Africa (North Gauteng
local division) shall have jurisdiction to hear and determine any suit, action, or proceeding, and to settle

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 any disputes, which may arise out of or in connection with this agreement and, for such purposes,
irrevocably submits to the non-exclusive jurisdiction of such court.
9.9 Neither party shall acquire any rights, title, or interest of any kind in any intellectual property which vests
in the other party on the signature date or which is subsequently acquired by the other party including
without limitation any brand name or trademark of the other or any of the other party’s subsidiaries,
which intellectual property the parties hereby acknowledge to be the sole and exclusive property of the
other or such subsidiary (as the case may be).

10. CONFIDENTIALITY

10.1Each party expressly undertakes to keep confidential and not to disclose to any other person without the
prior written consent of the other, which consent may not be unreasonably withheld, the details of this
agreement, the details of the negotiations leading to this agreement, the information handed over to each
other during the course of negotiations, the details of all the transactions or agreements contemplated in
this agreement and all information relating to the business or the operations and affairs of each of the
parties (hereinafter referred to as “confidential information”).

11. CESSION, ASSIGNMENT, DELEGATION

11.1Neither party shall cede, delegate, or assign any of its rights and/or obligations in terms of this agreement
to any third party without the prior written consent of the other, which consent may not be unreasonably
withheld.

12. BREACH & TERMINATION

12.1In the event of a breach by either party, the affected party must notify the party committing the breach of
the breach and provide them with 7 days to rectify the said breach.
12.2Should the breach not be resolved within 7 days of receipt of the written notice the affected party shall be
entitled to cancel the agreement and claim specific performance or use alternative legal remedies.
12.3Either party shall be entitled to terminate this agreement by giving the other party not less than 30 days
written notice.

13. FORCE MAJEURE

13.1In the event that the service provider shall be delayed or hindered in or prevented from doing or
performing any act or thing required hereunder by reason of strikes, lockouts, casualties, an act of god,
causus fortuitus, labour difficulties, failure of power, governmental regulations, riots, insurrection, war or
other causes beyond the service provider’s control, then the service provider shall not be responsible for
such delays and the doing or performing of such act or thing shall be excused for the period of delay, and
the period for the performance of any such act or thing shall be extended for the period of such delay.

14. LOSS OR DAMAGE

14.1The Service Provider shall by its Security Services endeavour to prevent or minimize the risk of loss or
damage to property and of injury to persons occasioned by fire, theft, burglary or vandalism to the best of
its ability.
14.2The Service Provider does not warrant or guarantee that it, or its Security Personnel, will be able to
minimize or prevent any loss or damage and will therefore not be liable for it.
14.3The Client will hold the Service Provider liable for any loss, damages or injury stemming from any act of
gross negligence stemming from the performance of the Security Services rendered on Site.
14.4The Client:
14.4.1 Shall be deemed to have furnished the Service Provider and its’ Security Personnel with authority
to search any person, property or premises of any person or concern.
14.4.2 Shall be deemed to have furnished the Service Provider and its security Personnel with authority
in terms of section 42 (3) of the Criminal Procedures Act 51 of 1997 to arrest any person found
committing any offence on or in respect of

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14.5The Service Provider, its servants, or agents shall not be liable to the Client or any third party for death of
or injury to or illness sustained by any person (hereinafter referred to as ‘injury’) or loss of or damage to
any property, be it that the Client or any third party (hereinafter referred to as ‘Damage’) whether direct,
indirect, economic or consequential and howsoever caused and the Client indemnifies and holds harmless
the Service Provider and its security Personnel in respect of all claims arising out of any such Injury or
Damage, unless and only to the extent that it can be proven that such Injury or Damage has been caused
by the gross negligence or wilful disregard of duty by the Security Provider and its security Personnel.

15. SERVICE PROVIDER’S GENERAL WARRANTIES

15.1The Service Provider makes the following representations and warranties to the Client each of which is
true and correct on the Effective Date:
15.1.1 It has been incorporated as a company under the Laws of South Africa, is validly existing under
those Laws and has the power and authority to carry on its business in South Africa.
15.1.2 It has power and capacity to enter into this Agreement and comply with its obligations under it.
15.1.3 The execution and performance of this Agreement does not and will not contravene any provision
of Law or the constitutional documents of the Service Provider as at the Signature Date, or any
order or other decision of any Responsible Authority or arbitrator that is binding on the Service
Provider as at the Effective Date.
15.1.4 It has in full force and effect the authorizations necessary for it to enter into this Agreement and
the transactions under it.
15.1.5 It is not in breach of any Law or obligation affecting it or its assets in a way which may result in a
material adverse effect on the business or financial condition of the Service Provider.
15.1.6 No litigation, arbitration, investigation or administrative proceeding is in progress as at the
Effective Date or, at the best of the knowledge of the Security Service as at the Effective Date
(having made all reasonable enquiries), threatened against it, which is likely to have a material
adverse effect on the ability to perform the Security Services under this Agreement.
15.1.7 All consents required for the conduct of the Security Services under this Agreement which are the
responsibility of the Services Provider are in full force and effect as at the Effective Date, save for
any Consents which are not required under the Laws to be obtained by the Effective Date,
provided that the Service Provider warrants that it knows of no reason (having made all
reasonable enquiries in this regard) why any such consent will not be granted on reasonable
terms by the time it is required to obtain such consent;
15.1.8 No proceedings or any other steps have been taken or, to the best of the knowledge of the
Service Provider (having made all reasonable enquiries), threatened for the winding-up or
liquidation (whether voluntary or involuntary, provisional or final), business rescue or
deregistration of the Service Provider or for the appointment of a liquidator, judicial manager or
similar officer over it or over any of its’ assets;
15.1.9 All information disclosed by or on behalf of the Service Provider to the Client at any time up to
the Effective Date, is true, complete and accurate in all material respects and the Service Provider
is not aware of any material facts or circumstances not disclosed to the Client which would, if
disclosed, be likely to have an adverse effect on the Clients’ decision (acting reasonably) to enter
into this Agreement with the Service Provider;
15.1.10 No conflict of interest exists or is likely to arise in the performance of its obligations under or in
connection with this Agreement, by it or its Personnel.
15.1.11 There are no reasonable grounds to suspect that it is unable to pay its debts as and when they
become due and payable.
15.1.12 It has the necessary skills and experience to perform the Security Services in accordance with this
Agreement; and
15.1.13 The Security Services rendered will comply with all applicable Laws and the Service Provider has
registered itself and its’ employees with all the statutory bodies as required by the law including
but not limited to the Private Security Regulatory Authority (PSIRA).
15.1.14 The Service Provider acknowledges that the Client has entered into this Agreement on the basis
of and in full reliance upon the Service Provider’s warranties.
15.1.15 Each of the warranties is construed as a separate and independent warranty and (save where
expressly provided to the contrary) is not limited or restricted by reference to or inference from
any other terms of this Agreement or any other warranty.

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 15.1.16 The Service Provider must immediately disclose in writing to the Client any event or circumstance
which may arise or become known to it after the Effective Date which is materially inconsistent
with any of the warranties.

16. DOMICILIUM CITANDI ET EXECUTANDI

16.1Each party chooses the address set out opposite its name below as its domicilium citandi et executandi
(whether in respect of notices, court processes, or any other documents or communications of whatsoever
nature) for purposes of this agreement:

16.1.1 Service provider : _______________________________________.

Physical address: _______________________________________.
Email address : _______________________________________.
Attention for : _______________________________________.

16.1.2 Client : _______________________________________.

Physical address: _______________________________________.
Email address : _______________________________________.
Attention for : _______________________________________.

16.2Any notice or communication required or permitted to be given in terms of this agreement shall be valid
and effective only if in writing, but it shall be acceptable to give notice by email.
16.3Either party may by written notice to the other party change its chosen address to another physical
address, provided that the change shall become effective on the seventh day after delivery of such notice
to the addressee.
16.4Any notice to a party contained in a correctly addressed envelope and delivered by hand to a responsible
person during ordinary business hours at its chosen address shall be deemed to have been received, unless
the contrary is proved, on the first business day after delivery.
16.5Any notice by email to a party at its chosen email address shall be deemed to have been received, unless
the contrary is proved, on the first business day after the date of transmission.
16.6Notwithstanding anything to the contrary contained in this clause a written notice or communication
actually received by a party shall be an adequate written notice or communication to it, notwithstanding
that it was not sent to or delivered at its chosen address.

SIGNED ON THE__________________ DAY_________________________20____.

1. __________________________ ____________________________

WITNESS SERVICE PROVIDER

2. ___________________________

WITNESS

SIGNED ON THE__________________ DAY_________________________20____.

1. __________________________ ____________________________

WITNESS CLIENT

2. ___________________________

WITNESS

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ANNEXURE A

Fees

This Annexure shall be read with the Security Services Agreement signed previously by the Parties,
consisting of the Agreement and its Annexures.

1. FEES CHARGED
1.1 In consideration for the Security Services Client will pay the Service Provider a fee of
R__________________.
1.2 The fee will include all expense and costs incurred by the Service Provider in rendering the
Security Services , including but not limited to travel costs as determined by the AA rates as
set out and updated on the AA websites from time to time.
1.3 All money due to the Service Provider shall be paid into the Service Provider’s bank account,
which bank account details are provided hereunder:
ACCOUNT HOLDER

BANK

BRANCH

BRANCH CODE

ACCOUNT NUMBER

REFERENCE

SIGNED ON THE__________________ DAY_________________________20____.

1. __________________________ ____________________________

WITNESS SERVICE PROVIDER

2. ___________________________

WITNESS

SIGNED ON THE__________________ DAY_________________________20____.

1. __________________________ ____________________________

WITNESS CLIENT

2. ___________________________

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WITNESS

ANNEXURE B

Security Services

This Annexure shall be read with the Security Services Agreement signed previously by the Parties,
consisting of the Agreement and its Annexures.

Scope of work a.
b.
c.
d.
Reporting compliance a.
b.
c.
d.
Specification of number of personnel to be a.
stationed at sites and their grading b.
c.
d.

SIGNED ON THE__________________ DAY_________________________20____.

1. __________________________ ____________________________

WITNESS SERVICE PROVIDER

2. ___________________________

WITNESS

SIGNED ON THE__________________ DAY_________________________20____.

1. __________________________ ____________________________

WITNESS CLIENT

2. ___________________________

WITNESS

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ANNEXURE C

Agreement details and definitions of Site(s)

This Annexure shall be read together with the Security Services Agreement signed previously by the
Parties consisting of the Agreement and its Annexures.

1. AGREEMENT DETAILS
Effective Date:

Duration of agreement:

Contact person at service provider:

Name

Contact Number:

Email address

Contact person at Client:

Name

Contact Number:

Email address

2. DEFINITION AND PERIMETER OF SITE(S)

2.1 The Security Services will be provided at the following address:

Site 1
Address:
_______________________________________________________________________________
______________________________________________________________________________.

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 2.2 The Perimeter of the Site is as described below (refer to the site map and its boundaries):
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________

SIGNED ON THE__________________ DAY_________________________20____.

1. __________________________ ____________________________

WITNESS SERVICE PROVIDER

2. ___________________________

WITNESS

SIGNED ON THE__________________ DAY_________________________20____.

1. __________________________ ____________________________

WITNESS CLIENT

2. ___________________________

WITNESS

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