wen) he. Aherence behutrx Soft Kile aol heed GKife_ ast Cotical —AhinKieg: 7 ia fanohoin fe leaning tntmoti aahton_} based _on_copektea 1G this s nat valet Lenfe§ Means |= 4 Cone thinking Kills . bk types of Haining Glepaes -- iam ; ag, le ee Cotigl sto hae the shill bo_ puch ult bec anid is Paste (possible) - | Crates tials A anuswoh ides hich hast n0t ban Ving RH she Gb. ar Fersonadtys fhe uny we lof, fel and behave. bes, j eh hal appeatand_| but also vorious ofbes tots Scanned with CamScannerzy 72 | ey epee es m0 Fhe) + 1070 Ce Dt lah c A yey pen J Scanned with CamScannerTypes S pesonality ; y) Pedechonists rs usually a Source chess . )_ helpers ____|3) fomanhes_~ Glad d, 9) Achievers. |) asectecs o> nether rémain_pasive nor asa pressive, Sethr assert their TE - and Gnvin@ tem > —|0) Quastioness ox oftta distattshyd with the cctome y | _________iy_0¢ obstacle popes Be ofbery . — a iitealy BD) obsees oy a Somcce_cAn info. i _geodia_onoly SOR 8) pramkis PN ail Beisonhity daebpmind + enboatiog ond gtoming anes Ms | oak aE inner Aff yin. ddr Seog se ia | to thecr [ife- amy YD Hols Chlele gad impression alooult yore : 8) build acl deve lp pbledionships « 3)_\alesin Graz paar tile Os a else PS in pblbasios, SherSths and dewelopias ard dagpiwe totk: on _ueeaknysses_, making ds Arges Fabia eon be. Elomunds x Personalits deve lopmenk-- a D lf _-quareness 2) Col _cetling 3)_ Creativity ¥) ianovofion lA human Usles ° Scanned with CamScanner| elf axaccness = reception dk ell = chaeacler hens. A covalrasses » desices lites < desks a ee » self. On op atk © i a 1. de ae |G belies smal. politi & Waluts * mowed, Seiad .polibial, ~~ - 2)_celf Pee how! fete quel : =a tee ee Ta Te labinships vit pele ~> nuttued £ sustained & gpicitul cll: GWOT 1 Attn fie Sheath, weaknesres pectonties, Bund fhbtit S- fg a fe Use A (UOT adsis pasdts : 1) Ares on! (Yar hrera fh s a5. in ulitiag CV, in intenions, = 2) be biepict-d Ac rrull tes ing ee Cool + @ foad to tihee.. 5G © chorl-temm geek ae : > pecific foal o epeee Ins Fano be_Mnlstic \ M Hane fl Ls Priori Your goals A: Marable bs assess peSt.0(2) fo: Mlbdent T \ Time- Band - Scanned with CamScanner| Cray > Peruve the world in noes say S i 2 bad biden fatten in. hing 5 2 Mal Conatthions wife _unrtlakd phonowens - ented. Golson cud Ot on hom (ep 4 Crabiaty . ) thinking > lite eeod- Ho ohess lite > New Ides 2 Pradluting > Gnvect via fay Qthon - ideas wi that ach§ on them > Lagpredve nt ced tonavatinn tension A cebu ad eeeucbabaiage A paws product device oc proass + Basis 4 Crphuily dQ cra King _assusnptin oe 2) Ow peliante on logic 3) Cubfewil byciecs 4) emohonal 7 5) pecaptul 7 Ss Shes to SKoulh Cada ) BSsocicfing 1) Be Sfoncre 3) Observing W) act ever ing 1) LPO mrtirs - Scanned with CamScannerTypes k paple 1) hese _uho mabe thors agen: CDalie type 2) hee who ) Phose tbs dant he el | Nalaes he hiey te dove a he. porswalits individual » a i _ptiond vadues 0:5 heels, ugg. « ee Values 923 wenviny justia = — udes ‘| 3) octal adues 25 Copeation s lant o> | walues : dekemine lohads (ight od heft cstoeg CHaics + doing whadS Ag oc wong Ls Ceome a pole rod |) do nenstak Gatien 1) LL Les. cheshiip )__be 4) hws espe ol c ) be Knowledgeable - QD have buen tiy - 2) bee. Gogage fo_adinit Mis Kes + Scanned with CamScanner| Heysonall dowelop nut Cnt. 4 Haslows ts a indux feed for _ A ts: A Ciachas fm Ke batho F the Ab jars feiracclyl J LD) CSodidy needs 2 in _physial )_Plgsilgial —aitdi— asics BF deal H aad Clnomic Stase. ate love & EE longing . aa ) Aiko nad sel bvwitk > Was ae] most cloth 0 fo _ tlb- empcermn 5) Copitve cods os aud Bc Manatee & by untested. Curios fy OD kesbeke nttds » need bor beavde, ack, coeabiily |?) ell achualisalion n> reacheod All poterhid: a gests [mitts | be Heslaus this invokes being in fuch with Jour | SOP achulication : tt desire to become eunsphing Yat “cipsble A Detomins « SeLP AlBal ool the aad do reach fill potental asa unique. human bejrg. —feoliegsexpetiencing Ire with. toed_¢ ai —— = Scanned with CamScannerManefing Piconall heueloppird 3 )_ doie-lop a erind! Visron.- Ellen pe LEAL POS, EN 2) Nuits end Nevise dane Plis« Scanned with CamScanner—— ae eee strengths and weaknesses, and having a strong sense of your own worth. People who lack self-awareness find living a truly happy and productive life difficult. This can be difficult to overcome, as many societies and cultures encourage us to ignore our feelings and emotions — ‘Keep Calm and Carry On’. Examples of this include people who stay in jobs that they find unfulfilling or make them unhappy, or in relationships in which they are not comfortable. Emotional Awareness Emotional awareness is an ability to recognise your own emotions, and their effects. People who have this ability will: ¢ Know what emotions they are feeling at any given time, and why; v Understand the links between their emotions and their thoughts and actions, including what they say; ¥ Understand how their feelings will therefore affect their performance; and ¥ Be guided in how they feel by their personal values. Being aware of your own emotions, and how they affect your behaviour, is crucial to effective interaction with others. But it can also be crucial to your personal health and well-being. ! ieee eeee ee! Scanned with CamScanner| mangyiri —Peisenal developytnd ) dele a Letsmdl visron Alon gue fbrivnsl duelynet > saol_esstafil but COP awe rts Tin: > ot A fhe Key omnfuntnds A total cattlligance EL > Made up 4 eMohonal aunctness, accurede cold = > Knowing your emotions , personal (shrtasths Ltakoesses On.d_hasies a istring Cease 4, Youc_own. wets. | erolonal Quareness: is fhe ability mise fou-e_owt emobons, and their Chfecs : 4k Gelf analysis is a vitel skill te beara cod ddwelop for . Good _toantionl inEffiyence ) ’. ell GrPdn@_ honing a (trong GCendsé. A your un _ y vite |GelP work, ad not relying on other dB Your valuatio y for lk gomeell. iN » cb 6 preceat Beir adt well, "Cherismafre". m foc dant _go_with the Flows: Bl etn: Scanned with CamScanner| ZB a Bind : PObILM anal Which are _Cmplttel joss bh lhe. prim Coraned. 7 G ett a4 in elistic Joals - G blind am bition ~ fietson has fy be Cet abl bia - G ae b§ hows —— Scanned with CamScannera Lew ae | Blades 1 problem antas which ace Completely pavisible fr_ fre. Peon ConGatd G @tfing jn otalistic Joals~ — ————______________ G blind ambition 9 penson has dr be _cCeght all tire working lows haus. | a L> pow fo del abd jour WE, of Opinion You have | ahd Synucsed fe. b> Mesu/t a a leh a tperiono. Pec titelarly what Loppentd to ws @s Children. a its mot abot bik, or ober people. pecoplions pe (t0ple_with ged cel Pesteom feel Positive abot Bavsch bk violence @ abuse lower OP—eshim also Grresshb Ile Outads,. CelE— aft = fiat A clea egebe belie. —____ Qi 3) build 2, salacdoge Quad -ive ores. I) tall 2 Brod. ___5) beams asserted & lben fo Sy NO» 5) imprue physical heclh 2) take on challenges - Scanned with CamScannerLs tp _paut_ faith Spat ls it sacpeanes o¢ decrecses according 4 the task, Ble dey.= = low CorBdence results flars.s : __ |) Pic Ke unKnown ca ticism == ____|2) being waheppy uni, Pecieal opfteen@ D_falisy tenet fectd = D) pror_thme = Manejerd- 6) leek At Ioawledse- WD previous Mibare pt Confidence Ch celestom are pet He Same. isan sant fol_aboof ae a, fel abot - owe ability i> peck oocgeles, the way ut. obs nd ste - look € fink ,whelhec wt dod unr oc veld» L nga OL completing a. tesk Carbide Hl chy, pig oe —— ie (ays imp Conn: 1) Planning 2 pre facasion 5) “eotpenten to. DD Teaening_2kn anal f faissy OE each 2 posite though, 2) keep ‘aon — elkeg fe oles Z bins Pat lad. 8) ve. J QArragan CL argent 1 detcimennl to int Sona Scanned with CamScannerbo Neurone ore chtel| Personal Skills or Competences Social Skills or Competences How we manage ourselves How we handle relationships with others > Self-awareness > Empathy » Emotional awareness » Understanding others » Accurate self-assessment + Developing others » Self-confidence | » Service orientation > Self-regulation » Leveraging diversity > Self-control » Political awareness » Trustworthiness * Social Skills » Conscientiousness » Influence » Adaptability » Communication » Innovation » Conflict management » Motivation » Leadership » Achievement drive » Change catalyst » Commitment » Building bonds + Initiative » Collaboration and cooperation » Optimism » Team capabilities Based on ‘Working with Emotional Intelligence’ Daniel Goleman. Scanned with CamScannerEMatinch iahellig a (0- CX dark). ra Me measore ob Gr individuals abilities. to | Miognise. Grd Maweje__ft ; Cotas, ad he poe A ohec ge | Bends A high. EE 2 > dnd a ager hy bes ctl putin indepeheal Wedbaashies nd to kt in ap Situsbin,s > baw botkc undhistendiog a hur mon psycho lg ich a edtictictly , loss IiKely to Sudbec Frou Pression * sein tN Coltllebon behutn IQ od EL —+ cel mobic includes uc petted deve b tape Gn Awcrenss & he nude od Petngs A bob. Adividadlt aod nm cod AG ahfg ay SE thaass Fie. Boe fried ria oa nae psodal MNS r» inchede a wide lovse 4 relebonchs and indcpesaal aie t Scanned with CamScannerbelonging and love safety physiological Scanned with CamScanner| lt — rp Ceblabaaskip) - ae age eceetcee at Hills. Khe shill fe we use oe bo inkact cut other people. both individually ocingonps dl nkpetndl Conmurtahon _ pris by akich peypl eibnge | tabinahens fling smd taming thiegh verbal hamcverrall melests— font, Noi a aula iakecpecsonch hils: estates. body hugase |= Wed ia tive ways esith Peeplt wt iabrct wit = sustain L wale fitdly redhoships | Apes A Dk peCopal Wahonsifs _____ + enpress petionak needs d endist.d fe nieds 4 ofa. b give € receive emotional support - trade decisions _£ Solve pb lens. = antici & predict behaviour Finuene@ aftitedes £ hebeviank olbacr. = ¥ al So ~ otfitdo: = Prefudice Cunfesr or wocesorable isin) ____|- sttechy Bo plats Bt sre | ory Lely De pee a e pesntrtion: fag ate —E Chay ing LgrtinicS- ge cee Scanned with CamScannerAEA! = Sosa onan a —~Cormeridbnchits— muni Gefdas POs. by Uhih wt five, (Clbive, ie a ote whe, NS ——— ——— tina 4 al | 4 Chanack: links the ctode va fhe 18cbier. tender > mesase 3 encoding > Channel» pe@irel» decodiay | i Co beh ; = ’ t= You = Sone Auden 3= Your ontiseje- 3s sic Yelephore 7 Dae dp. he actis et mabler, t— words abv 3- body (cyucse. , adu I pope BSP htt GDR 7 a- lenses & ) - 4 OS aye to, PRS it oe Mle seen Scanned with CamScannerFig. 3/2 below shows the characteristics of effective communication. EE) Complete Reader's aii) Persuade (4 Lieut) Chie] State Cees) Clarify & Precise Goodwill Condense LCS Pde] Lites Fig. 3/2 Characteristics of effective communication 3.7 TOOLS OF COMMUNICATION There are four basic tools of communication: ¢ Listening ¢ Speaking * Reading ¢ Writing Scanned with CamScannerR spotty til + sk_Close- @ndéd gusshOn$ 2 anguec at “ (to onk Often landed —¢ => Counot bé ape 7 Mo. Ont -Pint Soliton —> ask abut a specihe pind loaded guts pion - Ee Ton veital Comrrericelion « )_athtde- ___| 2) behawi 5) body, Nonsyeene [ 4) Setar AT inti mabe Spee & Persaud specad Soci ; Gate: dal with Gaflict Sikebee = listen an5 st : ‘ - allow the pthor piona was 4 - ©] hols to_atttted behavione Cheate [= aggotia tron 2 Persuasion 3 -uddeok on 4 0nt. pean Soleo ad nk badbick _0ne- fot 4 CD beviers MP echve Videniny db ue Mink Liste then 6 5 peltee eel jump indy Cuchsiimss 2) distactions 3)_loes A pakiena - M) ovesrhiny intetuptn’) * : B ued ne ad limifs- Scanned with CamScannerPIS WIQIGK Cheeses af Pook = = ect pe v7 4 gobees Abby Kinesics) ae gato Cites Sat => Physiol distance behwe Bisture ¥- y be date cpecsonal Cetin Gabon ins 1 Aseles dina vera pe OW Gmmunicaboe: Cpronemic ait Might 00 Con Liows oF unlon scious @ ey Ee ee en ee hentits A Nov-vectih Gmmuxichon t= ferodieg or moddy uhets Ged ia_uocds n= Gusey info. abot Yer erottoratk Sdabe 3- dda oc _reinhre —relatrship behuten agri Y- - provi to ded back - — B= egelate._ has ct At pol posible drinker CARESS 00 00. 1S Dev» Scanned with CamScanner| / a CoM thuvahy x Biers FF va Vv bined lke Litecs ge bphyscal distrechoas: Ginhertat ja Spehec, by unrds ops _lisdes. , SSA) envipanecf! Un Know ty otters . fo th, Pride —hinning a, se tiles CK COE6 Gna, 06a: AREAL. , BS$uePhion Otdsi ony, threat : Valeds tpt eadvigiy: ) ) é Ln) Lithening Kb a DE Listening: be ability tb accuahly Cecrivt ad akepref : he mésseges tae Commuritedon POWs . 5 fA a 2 2 diheing is not phe seme 25 Keacinp: 2 Bi Mscing \ Chuads tab Onbee Yor CacSs 115 a physical process 2 heppes ate trahically. 2 pe lacs wares his L Coattattaded Mock, bak 2 Beat iaeed wortfunbs_( ethan 2 tm-vecbal) > p+ otha isa being lly “involved BUY Scanned with CamScannerog] eas, & lot of time eee: Weretore, taking a bit of extra ti me to ensure that you listen effectively, Time Spent Communicating Bix \ Listening Communicating ), Communicating | | 45% — 3% / 70% ( Me 1, Based on the research of: Adler, R., Rosenteld, L. and Proctor, R. iO od Interplay: the process of interpersonal communicating (8th edn), Fort Worth, TX: t Scanned with CamScanner I Speaking 30% ©2018 SkillsYouNeed.comLeven [_ tan tilling —— + Team @ gap 4 pape oho Come tpeeker tn salve — 6 Alte caacliag da. ta 200 Bgl &_hlends 2= Krowlod 3- Contac ds 1 Hrjudos sive. I kien [3+ assective > 4ofps atkiouirs Gohs. re wihfkni A = a Ori bubes A igh Qrclecmancy deem I= Rehcipa hve [edesshie- pe Shaced _cesposibility - 3- ahisted On PecjPos é Y= high, (Orrin PDK = 5 Phre- bused - b- feused on _tesk Re LGB fale tS. k= apd 1B forse ERA tae tt ad a Scanned with CamScannerA an 5.3.4 WAYS TO INVOLVE TEAM MEMBERS Team members can be involved by: * Asking open-ended AROS * Assigning specific tasks; ii | ¢ Asking for opinions; anal | Rotating team rota | 5.3.5 TEAM DECISIONS | |] 1 {II | In order to reach team Ha fllowingproces needs to be adopted: © Gathering information; Analysing information; Generating and discussing ideas; + Analysing various alternative Minin and . Deciding with) consensus. ti Hil \ tH AULA IHU Scanned with CamScanner5.9 CHARACTERISTICS OF HIGH PERFORMANCE TEAMS The teams that are able to demonstrate high levels of performance are the ones that have been carefully nurtured. ‘They: ¢ Set high output, high quality targets and achieve them; * Gain a high degree of job satisfaction; * Have a high degree of cooperation among members; * Have leaders who are well-respected for the example they set; ¢ Are well-balanced with respect to the roles people play in relation to their skills; * Have high degree of autonomy; * Learn quickly from their mistakes; * Are client-oriented; * Have high problem-solving skills and regularly review performance; and * Are highly motivated. Scanned with CamScanner