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Contact Us: Consumer Privacy Disclosure
Contact Us: Consumer Privacy Disclosure
We’ve compiled the personal data associated with your PayPal account and included it in a file that’s
attached to this message. Once you’ve opened it, be sure to store it securely.
Please review your data for accuracy. To make changes or update information, just log in to your account
and open your account settings. If there’s any information you’d like to receive that hasn’t been included,
please contact us to let us know.
You can learn more about what data we collect and how we use it in the Consumer Privacy Disclosures
shown below or in our Privacy Statement. If you still have questions or feedback about the accuracy of your
personal data, how PayPal processes your data, or the customer experience you’ve received, please contact
us.
You can withdraw your consent at any time free of charge. Please refer to the section of the Privacy
Statement titled ‘What Privacy Choices Are Available to You?’ for more information on how to do that.
In addition, PayPal may provide aggregated statistical data to third parties, including other businesses and
members of the public, about how, when, and why users visit our sites and use our services. This data will
not personally identify you or provide information about your use of the sites or services. We don’t share
your personal data with third parties for their marketing purposes without your consent.
4. Our Retention Period for storing Personal data
We retain information to comply with the law, prevent fraud, collect any fees owed, resolve disputes,
troubleshoot problems, assist with any investigations, enforce a site’s terms and conditions, comply with
legal requirements, protect PayPal from legal risks and take other actions otherwise permitted by law.
The cookies we use have defined expiration times; unless you visit our sites or use our services within that
time, the cookies are automatically disabled and retained data is deleted. Please consult our Statement on
Cookies and Tracking Technologies for more information.
We retain personal data in an identifiable format for the least amount of time necessary to fulfil our legal or
regulatory obligations and for our business purposes.
Please note that we may retain personal data for longer periods than required by law if it is in our legitimate
business interests and not prohibited by law. Please note that even when you close your account, PayPal will
retain the data until the retention period has lapsed. We will continue to use and disclose such personal data
in accordance with this Privacy Statement.
If you have an account with any of our services, you generally can view, access and edit personal data in the
account by logging into your account and taking all necessary actions regarding your personal data there.
6. Complaints to Regulatory Authorities
PayPal strives to ensure that we have fulfilled your request to your satisfaction. However, in the unlikely
event that you are not satisfied by the way in which we address your concerns, you have the right to lodge a
complaint with the Supervisory Authority for data protection in your country.
You may also lodge a complaint with the Supervisory Authority which regulates the PayPal entity
responsible for processing your data:
7. Sources of Data
In addition to data that you have directly provided to PayPal, we may obtain information from third-party
sources such as merchants, data providers, and credit bureaus, where permitted by law.
8. Automated Decision-Making
We may use automated decision-making for decisions concerning credit risk with your consent or where
necessary for the entry into or performance of a contract or authorized by law.
9. Safeguards for the Transfer of Personal data to a Third Country or International Organisation
In cases where we are required to transfer your personal data to other jurisdictions than the one in which you
hold your account, we ensure that equivalent safeguards to protect your personal data are in place. These
safeguards can be contracts and agreements between the sending and receiving organisations ensuring the
same level of data protection is given to your data as that in the jurisdiction where your data originates.
Specifically, for the EU and EMEA countries, we are ensuring this level of data protection by applying
Standard Contractual Clauses as adopted by the European Commission and Binding Corporate Rules.
More details can be found in the Privacy Statement on our website.
The PayPal service is provided by PayPal Australia Pty Limited ABN 93 111 195 389 which holds
Australian Financial Services Licence number 304962. Any information provided is general only and does
not take into account your objectives, financial situation or needs. Please read and consider the Combined
Financial Services Guide and Product Disclosure Statement before acquiring or using the service.
Please don't reply to this email. This mailbox isn't monitored and you won't receive a response. For
assistance, log in to your PayPal account and visit our Help page.