User Guide On TL Simplygo App - Website - v10 2

How to Page
TL SimplyGo app
• Use face recognition to log-in 2
user guide • Opt-in to receive marketing promotion-related updates 6
• Enable TL SimplyGo Push Notifications on device 9
• Add card to TL SimplyGo account 10
• Change default card displayed 18
• View and check transaction records 20
• Change length of transaction history displayed as default 21
• File a claim 23
• Check claim status 27
• Check card balance 31
• Top up account-based cards 32
• Purchase monthly concession pass 34
• eVoucher Redemption 37
• Log out of TL SimplyGo App 48
How To Use face recognition to log in (Method 1)
1 2
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Tap the Tap the Enter Email

‘Sign-in’ ‘Face ID’ Address and
icon on icon Password
the app
homescreen Next, tap
‘Login’
continued on next page >
2
3 4 5
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Tap ‘Ok’ Tap ‘Ok’ to

enable ‘Face ID’ has
‘Face ID’ been enabled
You can now

log in with
‘Face ID’
3
1 2 3
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Tap Tap ‘Yes’ Enter

‘Account’ email
(bottom address
menu) and
password
Tap the
‘Slide’ Tap
button to ‘Login’
set up ‘Face
ID’
4
4 5
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Tap ‘Ok’ ‘Face ID’ has

been enabled
You can now

log in with
‘Face ID’
5
How To Opt-in to receive promotional email
(when creating a new account)
1 2 3
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Tap the Check box Enter the ‘OTP’

‘Sign-in’ to receive sent to your
icon on the newsletters email address /
sign-in and updates mobile number
screen
Tap ‘Submit’
Tap ‘Create
Account’
6
(under Account)
1 2 3
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Tap Tap Enter ‘OTP’

‘Account’ ‘Send OTP’ sent to your
(bottom email address
menu) / mobile
number
Tap ‘Update
Profile’ Tap ‘Submit’
7
(under Account)
4 5
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Check box Tap ‘Ok’

to receive
newsletters
8
How To Enable TL SimplyGo Push Notifications on device
1 2 3
Back to top
Go to your Tap the Adjust your
phone ‘Allow notification
‘Settings’ > Notifications’ settings based
‘Notifications’ button to on your
> ‘TL enable the preference
SimplyGo function
app’
9
How To Add contactless bank card to TL SimplyGo account
(Method 1)
1 2 3
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Select the Select the Enter ‘Card

‘My Cards’ ‘Card Type’ Description’
tab (bottom from the
menu) dropdown list Tap ‘Submit’
Tap the ‘+’

icon
10
(Method 1)
4 5
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Enter card You will see this

details message once
you have
Tap ‘Submit’ successfully
added your card
11
(Method 2)
1 2 3
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Tap the Tap the ‘+’ Select EMV

‘Settings’ icon icon Card Type
on the app from the
homescreen dropdown list
12
(Method 2)
4 5
Back to top
Enter card You will see this

details message once
you have
Tap ‘Submit’ successfully
added your card
13
How To Add Account-based EZ-Link/CEPAS EZ-Link/
NETS FlashPay/concession card to your account (Method 1)
Note: You can only add your newly received and/or replaced concession card(s) after two days upon receipt / replacement of the card.
1 2 3
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Tap the Tap the ‘+’ Select

‘Settings’ icon icon ‘CEPAS /
on the app Concession’
homescreen from the
‘Card Type’
dropdown list
14
4 5
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Enter ‘Card Tap ‘OK'

Description’
and CAN ID
Tap ‘Submit’
15
1 2 3
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Tap the Tap the ‘+’ Select

‘three icon ‘CEPAS /
dots’ icon Concession’
from the
Select ‘Card Type’
‘Manage dropdown list
Card’
16
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Tap ‘OK’
17
How To Change default card displayed on app homescreen
1 2
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If your If your Hold the card

default view default view you wish to
is ‘Home’, is ‘My Cards’, set as Default
tap the tap the Card and drag
‘Settings’ ‘three dots’ it up to the
icon icon top
Tap ‘Manage
Card’
18
How To Change default card displayed on app homescreen
4 5
Back to top
Card position Tap ‘Home’ to

has changed verify that the
‘new’ Default
Card moved to Card is
the top is now correctly
the Default displayed on
Card the app
homescreen
19
How To View and check transaction records
(For all card types)
1 2 3
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Tap ‘My Tap the If you have

Cards’ to respective more than one
view your transactions card, just swipe
transaction to view the left to view the
history details of transaction
v your trip history for the
respective cards
20
How To Change length of transaction history displayed as default
1 2 3
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Tap ‘My Cards Tap the Once done,

‘Settings’ icon tap ‘Submit’
Select ‘Date
Range’ Select length
of transaction
history to be
displayed as
default
21
How To Change length of transaction history displayed as default
4 5
Back to top
Tap ‘Done’ Date range

has been
updated
22
How To File a claim – contactless bank card
1 2 3
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Go to Personal Select ‘Claim

‘My Cards information Reason’ from
will be auto- dropdown list
Tap the ‘Claim’ populated.
button on the Tap ‘Next’
relevant fare Tap ‘Next’
23
How To File a claim – contactless bank card
4 5
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Tap ‘Submit’ Your claim

has been
(By default, submitted
the refund
will be
credited to
your bank
card)
24
How To File a claim – EZ-Link/NETS FlashPay/concession card
1 2 3
Back to top
Tap the Tap ‘For CEPAS Enter

‘Claim’ icon Card’ personal
on the app information
homescreen (EZ-Link, NETS
FlashPay, Tap ‘Next’
Concession Cards
are classified as
CEPAS Cards)
25
How To File a claim – EZ-Link/NETS FlashPay/concession card
4 5
Back to top
Enter the Select your

claim details preferred
accordingly mode of
refund
Tap ‘Next’
Tap ‘Submit’
26
How To Check claim status – contactless bank card
1 2 3
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Tap the Tap ‘View Tap the

‘Claim’ icon Claim Status’ ‘three dots’
on the app icon
homescreen Login to /
Sign up for Tap ‘View
TL SimplyGo Claim’
account to
view your
claim status
27
How To Check claim status – contactless bank card
4 5
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Tap relevant Claim details

‘Claim Ticket’ will be
to view claim displayed
details
28
How To Check claim status –
EZ-Link/NETS FlashPay/concession card
1 2 3
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After claim After logging Tap ‘View

submission, in, tap the Claim Status’
user has to log ‘Claim’ icon
in to his/her
account to
check the
claim status
29
How To Check claim status –
EZ-Link/NETS FlashPay/concession card
4 5
Back to top
Select Claim details

relevant will be
‘Claim Ticket’ displayed
to view
claim details
30
How To
Check card balance
Back to top
The stored value The respective

balance in your stored value
Default Card balances in the
is displayed on cards added to
the app your account are
homescreen (tap displayed under
‘Home’ on the ‘My Cards’ (tap
bottom menu if ‘My Cards’ on the
your default view is bottom menu if
set to ‘My Cards’) your default view
is set to ‘Home’)
31
How To Top up – Account-based EZ-Link card
1 2 3
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Go to Tap the Enter the

‘My Cards’ and ‘Amount’ to details
scroll to the top up accordingly
account-based
card to top up Tap ‘Proceed’ Tap ‘Pay’
Tap the ‘three

dots’ icon
Tap the ‘Top Up’

icon
32
How To Top up – Account-based EZ-Link card
Back to top
You will see

this message
once you have
successfully
topped up
your card
33
How To Purchase monthly concession pass –
For Account-based EZ-link cards only
1 2 3
Back to top
Go to Confirm Types of
‘My Cards’ and the card pass
scroll to the you wish to available
account-based buy the will be
card to buy the pass for, or displayed
concession pass change it
via the Pick the
Tap the ‘three dropdown pass you
dots’ icon list wish to
(if applicable) purchase
Tap ‘Buy
Concession Pass’
34
4 5 6
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Choose Tap Enter

your ‘Purchase’ your
preferred after payment
period for reading the details
the pass Terms and and tap
and tap Conditions. ‘Submit’
‘Submit’
35
7 8
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You will
see this
message
once you
have You will also receive an app
successfully inbox notification and/or an
purchased email with the purchase
your pass details
36
How To Redeem eVoucher by CAN ID or NRIC number
1 2 3
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Tap the Tap Select ‘Valid’

hamburger ‘eVoucher’ under ‘Status’
menu (top and tap the
right hand ‘Redeem’
corner) button for
the eVoucher
you wish to
redeem
37
How To Redeem eVoucher by CAN ID or NRIC number
4 5
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Tap You will see

‘Proceed’ this message
once your
eVoucher
has been
successfully
redeemed
38
How To Redeem eVoucher by NRIC –
For transferrable vouchers only
1 2 3
Back to top

menu (top and tap the
right hand ‘Redeem’
corner) button for
the eVoucher
you wish to
redeem
39
How To Redeem eVoucher by NRIC –
For transferrable vouchers only
4 5 6
Back to top
Select the Then tap You will see

card you ‘Proceed’ this message
wish to top once your
up eVoucher
has been
successfully
redeemed
40
How To Redeem eVoucher by serial number
1 2 3
Back to top
Tap the Tap Tap the

hamburger ‘eVoucher’ ‘Redeem by
menu (top Serial
right hand Number’
corner) button
41
4 5 6
Back to top
Enter your Available Select the

NRIC eVouchers card you wish
number will be to redeem
and PTV displayed the eVoucher
Serial and you to and tap
number can tap ‘Proceed’
the tap ‘Redeem’
for the ones
‘Search’ you wish
to redeem
42
Back to top
You will
see this
message
once your
eVoucher
has been
successfully
redeemed
43
How To Redeem eVoucher to Account-based Concession Card
1 2 3
Back to top

menu (top and tap
right hand ‘Redeem’ for
corner) the eVoucher
you wish to
redeem
44
How To Redeem eVoucher to Account-based Concession Card
4 5
Back to top
Tap You will see

‘Proceed’ this
message
once your
eVoucher
has been
successfully
redeemed
45
How To Check status of eVoucher(s)
1 2 3
Back to top
Tap the Tap Tap the

hamburger ‘eVoucher’ dropdown list
menu (top to view the
right hand status of your
corner) eVouchers
46
How To Check status of eVoucher(s)
Back to top
‘Valid’ ‘Redeemed’ ‘Expired’

eVouchers eVouchers eVouchers
will be will be will be
displayed displayed displayed
with the with the with the
‘Redeem’ date on date on
button which they which they
were expired
redeemed
47
How To Log out of TL SimplyGo app
1 2 3
Back to top
Tap ‘Account’ Tap ‘Log Out’ Tap ‘Logout’

(bottom to confirm
menu)
48

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User Guide On TL Simplygo App - Website - v10 2

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How to Page

Tap the Tap the Enter Email

continued on next page >

Tap ‘Ok’ Tap ‘Ok’ to

You can now

Tap Tap ‘Yes’ Enter

continued on next page >

Tap ‘Ok’ ‘Face ID’ has

You can now

continued on next page >

Tap the Check box Enter the ‘OTP’

Tap Tap Enter ‘OTP’

continued on next page >

Check box Tap ‘Ok’

continued on next page >

Select the Select the Enter ‘Card

Tap the ‘+’

continued on next page >

Enter card You will see this

Tap the Tap the ‘+’ Select EMV

continued on next page >

Enter card You will see this

Tap the Tap the ‘+’ Select

continued on next page >

Enter ‘Card Tap ‘OK'

Tap the Tap the ‘+’ Select

continued on next page >

If your If your Hold the card

Card position Tap ‘Home’ to

Tap ‘My Tap the If you have

Tap ‘My Cards Tap the Once done,

continued on next page >

Tap ‘Done’ Date range

Go to Personal Select ‘Claim

continued on next page >

Tap ‘Submit’ Your claim

continued on next page >

Tap the Tap ‘For CEPAS Enter

continued on next page >

Enter the Select your

Tap the Tap ‘View Tap the

Tap relevant Claim details

continued on next page >

After claim After logging Tap ‘View

continued on next page >

Select Claim details

The stored value The respective

Go to Tap the Enter the

Tap the ‘three

Tap the ‘Top Up’

You will see

Choose Tap Enter

continued on next page >

Tap the Tap Select ‘Valid’

continued on next page >

Tap You will see

Tap the Tap Select ‘Valid’

continued on next page >

Select the Then tap You will see

Tap the Tap Tap the

continued on next page >

Enter your Available Select the

Tap the Tap Select ‘Valid’