BNM/RH/NT 028-151

31 Mei 2022
SULIT

Chief Executive Officer

Licensed Banks
Licensed Investment Banks
Licensed Islamic Banks and International Islamic Banks
Licensed Insurers
Licensed Takaful Operators
Prescribed Development Financial Institutions Designated

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Payment Instrument Issuers Merchant Acquirers

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Payment System Operators

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Tuan/Puan, 2: r-
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Thematic Reviews in 2022

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The Bank wishes to inform the industry of the thematic reviews planned for
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second half of 2022. This will allow financial service providers (FSPs) to plan and if
necessary, allocate sufficient resources accordingly for the reviews. Thematic reviews are
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conducted by the Bank on an ongoing basis to help identify emerging trends and risks. These
reviews may involve information requests, surveys and/or interviews with relevant subject
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matter experts within your institution.

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2. The planned thematic reviews listed in Appendix I are the major reviews that
will involve most or all industry participants. In addition to the planned thematic reviews, there
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are other reviews that will be conducted during the year that do not involve all institutions.
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Information on these reviews will be communicated bilaterally as and when necessary to the
relevant FSPs. While the Bank aims to complete the thematic reviews as planned, there
could be some changes during the year to address any unforeseen circumstances and in
response to evolving risks.

Sekian, harap maklum.

Yang benar,

(Aznan Abdul Aziz)

Penolong Gabenor

Pejabat Gabenor
 Appendix I

Thematic Reviews in 2022

Applicable
No. Review Scope of Review
Sector
1. Fourth party service provider Assess the broader-supply chain (third
(4PSP) concentration review party relationship with others)
concentration risks level associated
with technology service providers and
identify mitigations where required to
ensure sustained resilience in
technology risk management.
2. Concentration and risks Assess and identify the supply chain of
associated with third- and outsourced service providers of banks'
fourth-party service providers highly critical business functions (non-
(non-IT) IT) and its concentration as well as risk
and mitigations.
3. Emerging Operational Risk Annual emerging operational risk

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Survey (EORS) information from financial institutions.

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4. Shariah Governance Compliance with the revised Shariah

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Governance Framework

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5. Survey on anti-competitive Assess exclusionary and anti-
agreement and KPIs competitive agreements in handling of
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repairs of damaged insured vehicles.
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manufacturers
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6. Survey on transparency and Transparency and adequacy of

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adequacy of disclosure disclosure in marketing/ promoting life

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and family takaful products offered

through third party websites i.e. other
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than Insurance and Takaful Operator

(ITO)'s own websites.
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7. Handling of client’s money Assess ITBs’ practices on handling

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for insurance and takaful long outstanding premiums and

brokers (ITBs) accounting practices.
8. Fair imposition of fees and Compliance with the Guidelines on the
charges on financial Imposition of Fees and Charges on
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consumers Financial Products and Services.

Assess financial service providers’
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9. Greater transparency and

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comparability in lending rates (FSP) end-to-end processes, including

across banks people, policies and procedures,
products' documentation and system.
10. Bank's assistance to targeted Readiness and practices in re-
repayment assistance (TRA) engaging TRA borrowers to re-adjust
borrowers in ensuring their repayment schedule
affordable loan/financing proportionate to their current financial
once measures have lapse capability.
11. Responsible conduct in Compliance with the conduct
granting personal financing requirements for PF
(PF)
Legend
Banks (Conventional)
Banks (Islamic)
Insurance Companies
Takaful Operators
Development Financial Institutions
Payment System Regulatees