Professional Documents
Culture Documents
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• European car manufacturer that wanted to enter • US retail bank with an aggressive sales culture
the North American market.
• Defrauded their customers by selling unwanted
• Installed a software chip into cars to cheat credit card accounts, opening unauthorized
emissions tests and advertised cars as “clean accounts, transferring funds from good accounts
diesel.” to bad/unauthorized accounts, and making
unauthorized credit inquiries.
• Accidentally discovered by research students
trying to replicate tests, and an insider revealed • Complaints to the Consumer Financial Protection
the reason. Bureau and anonymous tips by employees to
journalists helped uncover the fraud.
• Paid over $30BN in fines & legal fees, and many
of their executives have received jail sentences.
Initial scandal
Litigation - $1.6BN
in legal costs