TO WHOM IT MAY CONCERN

This is certified that Sabina Salim, student of BBA bearing REG NO:-202105000298 of 2021-22 from The

University of Burdwan, has successfully completed her project work entitled “THE IMPACT OF DIGITAL

TECHNOLOGIES ON CUSTOMER EXPERIENCE IN PUNJAB NATIONAL BANK” under my guidance.

She has taken a proper care and shown utmost sincerity in the completion of the project. I am satisfied with her

work and wish every success in her professional career and her life.

Date:

Mr. Deepu Lama

Branch Manager

Punjab National Bank

Palishgram Branch, Palishgram, Mangolkot, Burdwan- 713147