MCD Basic I&M Lab Workbook - 6.0 - 1

MCD Basic Installation and Maintenance Lab Workbook
Table of Contents
Module 2: Establishing Communications with the Controller .............................................2-1
Lab 1 – Serial Connection to the 3300 ICP ............................................................................2-1
Lab 2 – IP Connection to MCD...............................................................................................2-2
Lab 3 – Determining the Release Level and Active Software Load .......................................2-6
Lab 4 – Extending the User Session Inactivity Period............................................................2-7
Lab 5 – Checking for Alarms ..................................................................................................2-8
Lab 6 – Using the Mitel Integrated Configuration Wizard (MiCW)........................................2-11
Lab 7 – Changing IP Information..........................................................................................2-21
Lab 8 – Retrieving the System License................................................................................2-24
Lab 9 – Database Management ...........................................................................................2-25
Lab 10 – Setting the Date and Time.....................................................................................2-26
Lab 11 – Integrating MCD into the Training Network ...........................................................2-29
Lab 12 – Shutting Down the System (Optional) ...................................................................2-40
Module 4: Configuring the Hardware .....................................................................................4-1
Lab 1 – Programming the Controller Modules........................................................................4-1
Module 5: Assigning Access Privileges ................................................................................5-1
Lab 1 – System Administrator Policy......................................................................................5-1
Lab 2 – Creating a Backup Administrator Account (Optional) ................................................5-6
Module 6: Healthy System Checklist .....................................................................................6-1
Lab 1 – DBMS Check.............................................................................................................6-1
Lab 2 – Scheduling an Automatic DBMS CHECK..................................................................6-3
Lab 3 – Checking the Status of the Database........................................................................6-7
Lab 4 – Performing a Database Backup to the Programming PC ..........................................6-8
Lab 5 – Performing a Database Restore (Optional) ...............................................................6-9
Lab 6 – Turning On the Programmed Reboot Resource Recovery and Courtesy Options
(Optional)..............................................................................................................................6-11
Module 7: User and Device Configuration.............................................................................7-1
Lab 1 – Creating and Using Templates..................................................................................7-1
Lab 2 – Add New Users to the Database ...............................................................................7-3
Lab 3 – Registering the Phones .............................................................................................7-7
Lab 4 – Programming Single Line Appearances....................................................................7-8
Lab 5 – Programming Multiple Multicall Appearances on the Same Set .............................7-10
Lab 6 – Multicall Line Appearing On Multiple Sets...............................................................7-11
Lab 7 – Programming DSS/BLFs .........................................................................................7-13
Lab 8 – Programming Feature Keys ....................................................................................7-14
Lab 9 – Programming Feature Access Codes (FACs) Used in the Classroom....................7-15
Lab 10 – Using the Locate and Load Maintenance Commands ..........................................7-18
Module 8: Controlling Phone Features with Classes of Service .........................................8-1
Lab 1 – Programming and Assigning Classes of Service ......................................................8-1
Module 9: Telephone Directory ..............................................................................................9-1
Lab 1 – Programming the Telephone Directory .....................................................................9-1
Module 10: Attendant Console .............................................................................................10-1
Lab 1 – Install the 5550 IP Attendant Console .....................................................................10-1
Lab 2 – Programming Attendant Softkey Labels..................................................................10-5
Lab 3 – Programming Console BLF Fields ..........................................................................10-8
i
MCD Basic Installation and Maintenance Course
Module 11: Troubleshooting the System and the Sets ......................................................11-1

Lab 1 – Removing a Device from Service ............................................................................11-1
Lab 2 – Changing Alarm Thresholds....................................................................................11-2
Lab 3 – Using Maintenance Logs.........................................................................................11-3
Lab 4 – Using Audit Trail Logs .............................................................................................11-4
Lab 5 – IP Set Troubleshooting............................................................................................11-5
Lab 6 – Recognizing IP Peripheral Faults ............................................................................11-8
Module 12: Hunt/Pickup/Ring Groups .................................................................................12-1
Lab 1 – Creating a Pickup Group .........................................................................................12-1
Lab 2 – Creating Circular and Terminal Hunt Groups ..........................................................12-3
Lab 3 – Creating All Ring and Cascading Ring Groups .......................................................12-6
Lab 4 – Creating a Personal Ring Group .............................................................................12-8
Module 13: SMDR, Printers, and System Ports...................................................................13-1
Lab 1 – Using a Telnet Session to Capture TCP/IP Socket Data ........................................13-1
Lab 2 – Programming SMDR ...............................................................................................13-2
Module 14: Digital Trunks (3300 ICP Only) ..........................................................................14-1
Lab 1 – Programming PRI Trunks Along With CPN Substitution .........................................14-1
Lab 2 – Monitoring T1 Links (Optional) ..............................................................................14-10
Module 15: Automatic Route Selection (ARS).....................................................................15-1
Lab 1 – Making Calls Using ARS .........................................................................................15-1
Lab 2 – Emergency Calls Using ARS...................................................................................15-7
Lab 3 – Restricting Numbers Using ARS ...........................................................................15-10
Module 16: Hot Desking ........................................................................................................16-1
Lab 1 – Programming Hot Desking ......................................................................................16-1
Lab 2 – Programming External Hot Desking Along With Call Recognition Service..............16-4
Module 17: Call Rerouting....................................................................................................17-1
Lab 1 – Programming Call Rerouting – Always....................................................................17-1
Lab 2 – Call Rerouting to First and Second Alternatives......................................................17-3
Module 18: MCD Embedded Voice Mail ...............................................................................18-1
Lab 1 – Setting Up Voice Mail ..............................................................................................18-1
Lab 2 – Managing Voice Mailboxes .....................................................................................18-5
Lab 3 – Using Voice Mail......................................................................................................18-7
Lab 4 – Setting Up Visual Voice Mail (Optional) ..................................................................18-8
Lab 5 – Managing Distribution Lists (Optional) ....................................................................18-9
Lab 6 – Entering New Passcodes (Optional) .....................................................................18-10
Lab 7 – Setting Up the Auto Attendant...............................................................................18-12
Module 19: Music On Hold and Paging................................................................................19-1
Lab 1 – Programming and Installing Music on Hold.............................................................19-1
Module 20: Upgrading or Reloading Software ....................................................................20-1
Lab 1 – Perform a Software Upgrade...................................................................................20-1
ii
MCD Basic Installation and Maintenance Lab Workbook
Appendix B: Interconnect Restrictions ................................................................................ B-1

Lab 1 – Establishing Restrictions Between Devices ............................................................. B-1
Appendix C: Tenanting........................................................................................................... C-1
Lab 1 – Programming a Tenant............................................................................................. C-1
Appendix D: Speed Calls ....................................................................................................... D-1
Lab 1 – Programming User Speed Call Keys........................................................................ D-1
Lab 2 – Allocate Personal Speed Calls to Users................................................................... D-2
Lab 3 – Programming System Speed Call Numbers............................................................. D-3
Lab 4 – Programming CDE Speed Calls............................................................................... D-4
Appendix E: Intercept Handling ............................................................................................ E-1
Lab 1 – Changing Intercept Handling.................................................................................... E-1
Appendix F: Account Codes.................................................................................................. F-1
Lab 1 – Changing Set Privileges ........................................................................................... F-1
Lab 2 – Tracking and Billing Calls Using Non-Verified Account Codes - Not Forced ........... F-2
Lab 3 – Tracking and Billing Calls Using Non-Verified Account Codes ................................ F-3
Appendix G: Traffic Reporting...............................................................................................G-1
Lab 1 – Generating a Traffic Report......................................................................................G-1
Appendix H: Scheduler .......................................................................................................... H-1
Lab 1 – Scheduling an Event ................................................................................................ H-1
iii
Establishing Communications with the Controller
Module 2: Establishing Communications with the Controller
Lab 1 – Serial Connection to the 3300 ICP

Step Task Expected Result 9
1 Open a terminal emulation program such as The Connect To window
HyperTerminal or PuTTY on the PC and name it. opens.
This lab is using HyperTerminal.
2 In the Connect To window, select the appropriate The port is selected.
port in the drop-down menu.
3 Select OK. The HyperTerminal
Properties window opens.
4 In the Port Properties window, select Restore Those defaults should be:
Defaults.
• Bits per second = 9600
• Data Bits = 8
• Parity = None
• Stop Bits = 1
• Flow Control = None
5 Select OK. The HyperTerminal window
opens.
6 In the HyperTerminal window, hit return. Arrow prompt is displayed.
7 In the HyperTerminal window, type version. See the example in the
figure below.
VxWorks version
FTP Server IP Address

Controller IP Address
Gateway IP Address and Subnet Mask
2-1
Lab 2 – IP Connection to MCD

Note
If you are training at a remote site, use the ipconfig /all command and make
note of all IP configurations so they can be restored after system
programming.
Reference
For browser security issues, see:
• Contents > Getting Started > Using the Interface > Using the Interface
• Contents > Getting Started > Using the Interface > Installing the Mitel Root
Certificate

1 Ensure that the programming PC is on the same The PC’s IP address is on
subnet as the MCD default System IP address. the same subnet as the
controller’s default System
IP address (192.168.1.2).
2 To verify the connection, ping the controller from Successful reply from the
the PC’s command line window. controller.
3 Launch Internet Explorer and delete browsing Browsing history is cleared.
history.
4 In Internet Explorer, type in the controller’s default The ESM login page is
IP address, 192.168.1.2. displayed. It is automatically
directed to the secure https
You can also type https://192.168.1.2 in a
site.
Window’s Run window.
5 Enter the default Login ID: system
6 Enter the default password: password
7 Select the Remember Login ID checkbox if The Login ID field will be
desired. automatically entered at the
next login.
8 Select Log In. The ESM window is
displayed.
2-2 MCD Basic I&M Lab Workbook_6.0_1.doc

5
6
7
8
2-3

9 In the change password page: The ESM tools selection
page opens.
• Enter old password
• Enter new password
• Confirm new password
• Select Submit.


10 In the ESM tools selection page, select System The System Administration
Administration Tool. Tool page opens.
10
2-5
Lab 3 – Determining the Release Level and Active Software Load

Step Task Expected Result/Observation 9
1 Select the About link at the top right side of the The About Mitel
window. Communications Director
window opens
2 What is the MCD Release Level in your About
Mitel Communications Director window?
3 What is the Active Software Load in your About
Mitel Communications Director window?
4 Select Close. The About Mitel
Communications Director
window closes.
2
3

Lab 4 – Extending the User Session Inactivity Period

In this lab, you will be using the System Properties > System Administration > System Security
Management form.
1 In the System Security Management form, select The System Security

Change. Management change
window opens
2 In the System Security Management change The Inactivity Period is
window, enter 500 in the User Session Inactivity extended beyond the default
Period field, and then select Save. 15 minutes.
Caution
For security purposes in the field, leave at the default 15 minutes. It is
extended in the classroom for convenience.
2-7
Lab 5 – Checking for Alarms

In this lab, you will be using the following forms:
• Maintenance and Diagnostics > Alarms > Alarm Details
• Maintenance and Diagnostics > Maintenance Commands
1 In the Alarm Details form, what alarms are

displayed on your system?
Clicking on the Alarm

Status takes you directly
to the Alarm Details form.
Note
Many forms are not displayed until the folder is expanded.

Step Task Expected Result/Observations 9

2 Select Maintenance Commands, type Show The Alarm Status is displayed
Status Alarms in the Command field. Select in the System Response field.
Submit or press Enter.
3 What alarms are displayed on your system?
2
2
By checking the Enable AutoComplete box, the

system will display anticipated commands.
2-9

4 Type Alarms, or AL, in the Command field and The Alarm Status is displayed
press Enter. in the System Response field.
5 What alarms are displayed on your system?

Lab 6 – Using the Mitel Integrated Configuration Wizard (MiCW)

In an effort to introduce both the MiCW and the manual method of programming the same
forms, this lab and the next five labs will show both methods. Check with your instructor for
which method to use. This is the MiCW lab. The equivalent manual labs are Labs 7, 8, 10 and
11.
In the classroom environment, it is recommended to use the MiCW and simply review the
resulting forms. The manual methods are in later labs, but can be time consuming in a
classroom environment.
Reference
The student should take a few minutes outside of class to review the MiCW
module.
For the remaining labs in the course, if it can be programmed by the MiCW, the corresponding
MiCW screen will be shown.
In this lab, the MiCW is used to program:
• IP Settings (Lab 7)
• Licensing (Lab 8)
• Date and Time (Lab 10)
• DHCP (Lab 11), except static for E2T

You are encouraged to keep your saved MiCW file and program it in parallel with the manual
programming. You might be able to use it later.

1 The Configuration Wizard can be downloaded MICW_X.X_Setup.exe is
from MOL. If it is not already installed on your executed and the
programming PC, install the Configuration Wizard. Configuration Wizard is
installed.
2 Launch the Configuration Wizard from the Start The Mitel Integrated
menu. Configuration Wizard
Requirements screen is
displayed.
3 In the Requirements screen, note the The Start a Configuration
requirements and limitations and select Next. screen is displayed.
4 In the Start a Configuration screen, select Next. The System Parameters
screen is displayed.
2-11

5 In the System Parameters screen, enter the The Licenses and System
following information provided by the instructor: Options screen is displayed.
• System Name
• System IP Address
• Select the Platform from the drop-down menu.
• If MAS will be used, check the box and enter
the MAS IP address.
• Select the Country/Region from the drop-
down-menu.
Select Next.


6 In the Licenses and System Options screen, enter The LAN Connection screen
the Application Record ID provided by the is displayed.
instructor. Select Next.
Note
License information can be entered manually if an Internet connection to the
AMC is unavailable.
2-13

7 In the LAN Connection screen, select the The Date and Time screen is
Configure LAN Connection box and enter the displayed.
following information provided by the instructor:
• Subnet Mask
• Gateway IP Address
• Layer 2 Switch IP Address
• Primary DNS Server of programming PC. The
MiCW needs this to connect to the AMC for
licensing.
• Secondary DNS Server (optional)
Select Next.


8 In the Date and Time screen: The Embedded DHCP Server
and Options screen is
• Select the Area from the drop-down menu.
displayed.
• Select the Location from the drop-down menu.
• Enter an NTP Server DNS such as
pool.ntp.org.
Select Next.
2-15

9 In the Embedded DHCP Server and Options The Embedded DHCP Server
screen, enter the following information provided is enabled, the DHCP subnet
by the instructor: defined, and the DHCP range
defined.
• Subnet for this DHCP server.
• DHCP Range Start and End IP addresses The DHCP Options section is
displayed.
Select the DHCP Options arrow.
10 In the DHCP Options section: The Applications screen is
displayed.
• Add DHCP Option ID 66. This is the IP
address of the TFTP server.
• Add DHCP Option ID 67. This is the Boot File
Name /sysro/E2T8260.
Select Next.


11 In the Applications screen: The Controller Modules and
Framers screen is displayed.
• Select the appropriate Network
Configuration radio button.
• Select the appropriate applications check
boxes.
Select Next.
2-17

12 In the Controller Modules and Framers screen, The Trunks screen is
select Next. displayed.
13 In the Trunks screen: The Trunks screen is
displayed.
• Deselect Configure Answer Point
• Deselect Configure SIP Trunks
Select Next.
14 In the Trunks screen, deselect Configure Analog A Warning window is displayed.
Trunks and select Next.
15 Select OK in the Warning window. The Automatically Generate
Users and Services screen is
displayed.
16 In the Automatically Generate Users and The MCD Groups screen is
Services screen, select Next. displayed.
17 In the MCD Groups screen, select Next. The Advanced Configuration
screen is displayed.
18 In the Advanced Configuration screen, select The Summary of Configuration
Next. screen is displayed.
19 In the Summary of Configuration screen, review The Save and Configure
and select Next. screen is displayed.
20 In the Save and Configure screen: Save the configuration. The
Configure MCD screen is
• Select the MCD check box
displayed.
• Select the Don’t Apply System Defaults
check box.
Select Next and save your file.
21 In the Configure MCD screen: The Progress Status screen is
displayed. The progress is
• Enter the current MCD IP address.
monitored and, if successful,
• Enter the new Login and Password from a the Results screen is displayed.
previous lab.
• Deselect the box next to New Login.
Select Configure.
22 In the Results screen, select Finish. The MiCW closes.
23 Log into the controller using the new IP address The ESM window is displayed.
and new password.

Steps 24 – 31 are optional. They verify the programming results.

24 Navigate to the Licenses > License and Option
Selection form and note what has been
programmed by the MiCW.
25 Navigate to the LAN/WAN Configuration >
System IP Properties form and note what has
been programmed by the MiCW.
26 Navigate to the Maintenance and Diagnostics > DBMS_Initialized is on.
Maintenance Commands form and type DBMS
Status in the Command field.
27 Navigate to the System Properties > System
Settings > Date and Time form and note what
has been programmed by the MiCW.
28 Navigate to the LAN/WAN Configuration >
DHCP > DHCP Subnet form and note what has
been programmed by the MiCW.
29 Select the DHCP IP Address Range form and
note what has been programmed by the MiCW.
30 Select the DHCP Options form and note what
31 Select the DHCP Server form and note what
The remaining steps are for an E2T, if applicable.
32 Navigate to the Hardware > Hardware The Hardware Compute Cards

Compute Cards form. form is displayed.
33 Select Slot ID 2. Slot ID 2 is selected.
34 Write down the IP Address and the MAC The IP Address and MAC
Address displayed in the bottom of the window. address of the E2T card is
noted.
35 Navigate to the LAN/WAN Configuration The DHCP Lease Viewer form
>DHCP > DHCP Lease Viewer form. is displayed.
36 Select the IP Address/MAC Address that was The IP Address/MAC Address
noted above. is selected.
37 Select Delete. A confirmation window is
displayed.
38 In the confirmation window, select OK. The IP Address/MAC Address
is deleted.
39 Select the DHCP Static IP form. The DHCP Static IP form is
displayed.
2-19
40 Select Add. The DHCP Static IP add

window opens.
41 In the DHCP Static IP add window, type E2T in E2T is displayed in the Name
the Name field. field.
42 Enter the IP Address provided by the instructor. The E2T IP address is
displayed in the IP Address
field.
43 Leave the Protocol at BOOTP or DHCP. The protocol is set to BOOTP
or DHCP.
44 Leave the Hardware Address Type at MAC The Hardware Address Type is
Address. set to MAC address.
45 Enter the MAC address noted above in the The E2T MAC address is
Address field. displayed in the address field.
46 Select Save. The data is saved and
displayed in the DHCP Static IP
form.

Lab 7 – Changing IP Information

In this lab, you will be using the LAN/WAN Configuration > System IP Properties form.
Reference
Help > Contents > Forms Reference > Forms S to Z > System IP Properties

1 In the System IP Properties section of the System The System IP Properties
IP Properties form, select Change. change window opens.
1 Example values after

changing from default
values.
2-21

2 In the System IP Properties change The addresses are saved and
window, enter the following information displayed in the System IP Properties
provided by the instructor: form.
• System IP Address You are prompted to reset the
• Subnet Mask system.
• Gateway IP Address
• Layer 2 Switch IP Address
Select Save.
This field is on the CXi only.
3 In the Maintenance Commands form, System Reset In Progress…is

Type Reset System in the Command displayed in the System Response
field. Press Enter. field. The progress can be monitored
in the terminal emulation window.
Note
The layer 2 switch address must be on the same subnet as the system IP
address and should be outside the planned DHCP range.
Note
There are two methods to use VLANs to separate voice and data and having
MCD on the voice VLAN:
• Leave the Voice VLAN ID a 1 and program the L2 switch port as an
access port (Cisco) or untagged (HP) on the voice VLAN.
• Program the Voice VLAN ID in this form as the voice VLAN and program
the L2 switch port as a trunk port (Cisco) but deny access for all other
VLANs or as a tagged port (HP) on the voice VLAN.
The classroom is setup so that the L2 switch is an access or untagged port,
so leave the Voice VLAN ID as 1.

4 Ensure that the PC’s IP address, subnet mask, The PC’s IP address, subnet
and default gateway are on the same subnet as mask, and default gateway
MCD’s System IP address. are such that
communications with the
controller is possible.
5 After the reboot is completed, navigate back to the The DNS change window
System IP properties form. In the Domain Name opens.
Service (DNS) section, select Change.
6 In the DNS change window, enter the IP address The address is saved and
of the Primary Domain Name Server provided by displayed in the System IP
your instructor. Select Save. Properties form.
2-23
Lab 8 – Retrieving the System License

In this lab, you will be using the Licenses > License and Option Selection form.

1 In the License and Option Selection form, select The License and Option
Change. Selection change window
opens.
2 In the License and Option Selection change The Application Record ID is
window, enter the Application Record ID provided entered.
by the instructor. Do not include dashes.
3 Select Retrieve Licenses. The system contacts the
Mitel AMC and downloads
the license for your system.
The license values are gray
until they have been saved.
4 Select the appropriate country. The country is selected.
5 Select Save. The License and Options
data is saved and displayed
in black in the License and
Options Selection form.
6 Reset the system using the maintenance The system reboots.
command.

Lab 9 – Database Management

In this lab, you will be using the Maintenance and Diagnostics > Maintenance Commands
form.
Note
Beginning in MCD 4.1 SP2, DBMS Save is not required after initial
programming before the system is rebooted.

1 In the Maintenance Commands form, type DBMS The DBMS Status is
Status (DBM ST) in the Command field. Press displayed in the System
Enter. Response field.
This folder was not visible

prior to licensing, as is the
case with some forms.
2-25
Lab 10 – Setting the Date and Time

In this lab, you will be using the Group Administration Tool to set the date and the time. Then
you will use the System Administration Tool to enable Network Time Protocol (NTP). Check with
the instructor to see if there is an NTP server available.
Note
Location-Based Time Zones allow administrators to manage the time display
on IP sets based on their location rather than the location of the host system.
Location-Based Time Zones are discussed in the advanced course.
1 In the ESM Tool Selection window, select the The Group Administration
Group Administration Tool. Tool opens.
2 Select Manage System Options from the drop- The System Options view is
down menu. displayed.
3 In the System Options box, select Change Date The Change Date and Time
and Time. box is displayed on the right.
4 Type the appropriate Date and/or Time in the The new date and/or time
Change Date and/or Change Time fields. are displayed.
5 Select OK. The new date and/or time
are set.
6 Select Exit from the drop-down menu. The Group Administration
Tool closes.
2&6
3
4


7 In the ESM Tool Selection window, select the The System Administration
System Administration Tool. Tool opens.
8 In the Date and Time form, select Change. The Date and Time change
window opens.
2-27

9 In the Date and Time change window, select the NTP synchronization radio
Enabled radio button next to Synchronize. button is selected.
10 Enter the IP address of the NTP server provided The NTP server address is
by the instructor, or use us.pool.ntp.org. entered.
11 Select the appropriate Time Zone from the Time The appropriate Time Zone
Zone drop-down menu. is selected.
12 Select Save. The NTP server is located
and the system’s date and
time are synchronized to it.
Time Zone settings include

Daylight Saving time changes
when they occur.
Manual settings can also be

done here. If NTP
synchronization is enabled,
manual setting capabilities are
disabled.

Lab 11 – Integrating MCD into the Training Network

Program DHCP to integrate MCD and the IP sets into the training network. The instructor will
provide the necessary information.
Use this Planner to organize the information used for this lab.
DHCP Parameter Data Type Name Value

Subnet ID String
Option Start Address End Address Subnet Mask
IP Address Scope
Lease Duration
E2T Static Reservation
DHCP Option Data Type DHCP Option ID Value
Router (Default Gateway)

DNS Server
DNS Domain Name
TFTP Server
TFTP Boot file
IP Phone TFTP Server IP
Address
3300 ICP RTC IP Address
Mitel Vendor ID
Differentiated Services
Code Point Value
Note
The IP address for the RTC and Default Gateway should already be
programmed.
In this lab, you will be using the following forms, in this order:
• LAN/WAN Configuration > DHCP > DHCP Subnet form.
• LAN/WAN Configuration > DHCP > DHCP Static form.
• LAN/WAN Configuration > DHCP > DHCP IP Address Range form.
• LAN/WAN Configuration > DHCP > DHCP Options form.
• LAN/WAN Configuration > DHCP > DHCP Server form.
• LAN/WAN Configuration > DHCP > DHCP Lease Viewer form.
2-29
Programming the DHCP Subnet

1 In the DHCP Subnet form, delete the existing The existing default subnet is
default subnet. deleted.
2 Select Add. The DHCP Subnet add window
opens.
Delete the default DHCP subnet.

3 In the DHCP Subnet add window, enter the: The name, IP address, and
the bit mask are saved and
• Subnet name
displayed in the DHCP
• Subnet IP address Subnet form.
• Subnet bit mask
for the subnet being used.
Select Save.

Programming the E2T’s Static IP Address When the MAC Address is Known
The E2T card’s MAC address is on the card and its shipping box.
Note
If the E2T’s MAC address is unknown, skip this section and allow it to receive
an IP address dynamically. Then retrieve the MAC address from the
Hardware Compute form.

4 In the DHCP Static IP form, select Add. The DHCP Static IP add window
opens.
5 In the DHCP Static IP add window: The data is saved and displayed in the
DHCP Static IP form.
• Enter E2T in the Name field.
• Enter the IP Address provided by the
instructor.
• Leave the Protocol at BOOTP or
DHCP.
• Leave the Hardware Address Type at
MAC Address.
• Enter the MAC address.
Select Save.
2-31
Programming the DHCP IP Address Range

6 In the DHCP IP Address Range form, select Add. The DHCP IP Address
Range add window opens.
7 In the DHCP IP Address Range add window, enter The data is saved and
the: displayed in the DHCP IP
Address Range form.
• Range name
• IP Range Start IP address provided by the
instructor
• IP Range End IP address provided by the
instructor
• Leave the Protocol as BOOTP or DHCP and
the lease time at 1 week.
Select Save.

Programming the DHCP Option IDs

In this section, the default DHCP Option IDs will first be deleted and then reprogrammed. This is
done for programming practice and also some values, such as the Scopes, can only be added,
not changed.
Caution
Older DHCP Option IDs 128, 129, 130, 132, 133, and 134 are for sets with
older software. If there is a possibility that these sets are present, they would
need programmed as well. They are not added in this lab because there are
no older stets in the classrooms. Although their option numbers do not appear
in the add window, they can be manually added. There is an example of
adding DHCP Option ID 128 at the end of this section.
8 In the DHCP Options form, select and delete each All options are deleted and
option, then select Add. the DHCP Options add
window opens.
Delete the default DHCP Option IDs.
2-33

9 In the DHCP Options add window: The data is saved and
• Select DHCP Option ID 3-Router [IP Address]
Options form.
from the Standard Option drop-down menu.
• Enter the router’s IP address in the value field.
This is the default gateway.
• Select the Subnet from the Scope drop-down
menu.
Select Save.


10 In the DHCP Options form, select Add. The DHCP Options add
window opens.
• Select DHCP Option ID 6-DNS Server [IP
Options form.
Address] from the Standard Option drop-down
menu.
• Enter the DNS server’s IP address in the value
field.
• Select Global from the Scope drop-down
menu.
Select Save.
2-35

window opens.
• Select DHCP Option ID 66-TFTP Server Name
Options form.
[ASCII String] from the Standard Option drop-
down menu.
• Enter the TFTP server’s IP address in the
value field.
• Select Static: E2T <IP address> from the
Scope drop-down menu.
Select Save.


window opens.
• Select DHCP Option ID 67-Boot File Name
Options form.
[ASCII String] from the Standard Option drop-
down menu.
• Enter /sysro/e2t8260 in the value field.
• Select Static: E2T <IP address> from the
Scope drop-down menu.
Select Save.
2-37

window opens.
• Select the Mitel radio button.
Options form.
• Select Global from the Scope drop-down menu.
• Enter the TFTP Server Address (sw_tftp) in the
TFTP Server Address field. In the classroom, this
is the controller’s IP address.
• Enter the Call Server Address (call_srv) in the
Call Server Address field. In the classroom, this
is the controller’s IP address.
• Enter the following values into the DiffServ Code
Point (dscp) fields:
| Default = 46
| Voice Media = 46
| Voice Signaling = 26
Leave all other fields blank. Select Save.

The DHCP Options form should now look similar to this.
If older phones are present, this is an example of how DHCP Option ID 128 would be added.
Older option numbers are not available in the

drop-down menu. Manually enter settings.
Enabling the DHCP Server

18 In the DHCP Server form, select Change. The DHCP Server form
change window opens.
19 In the DHCP Server form change window, select The data is saved and
the Enabled radio button. Select Save. displayed in the DHCP
Server form.

20 In the DHCP Lease Viewer form, verify the The DHCP Leases are
leases for the lab phones. displayed.
21 Verify that the lab phones are asking for a PIN.
2-39
Lab 12 – Shutting Down the System (Optional)

form.
1 Enter Shutdown in the Command field. Press Enter System Shutdown in

and then select OK in the confirmation window. progress…the system can
be powered down safely
after 60 seconds is
displayed in the System
Response field.
In the terminal emulation
window, the following is
displayed.
System Shutdown Complete
The system can now be
powered down safely.
2 Power down the controller. If there is a redundant The controller powers down
supply, power down both supplies. and all front panel indicators
turn off.

Configuring the Hardware
Module 4: Configuring the Hardware
Lab 1 – Programming the Controller Modules

Use the following planning tool:
Module Number Module Type

1
2
3
4
Controller Module Port Unit Module Type
In this lab, you will be using the Hardware > Modules > Controller Module Configuration form.

1 Which MMC slot is the Dual Framer in?
2 In the Controller Module Configuration form, The Controller Module
select the appropriate installed MMC module, Configuration change window
then select Change. opens.
3 In the Controller Module Configuration change The module type is selected.
window, select the appropriate module type
from the drop-down window that matches the
installed module.
4 Select Save. The module type is saved and
displayed in the Controller
Module Configuration form.
5 Repeat for all installed modules.
4-1
Note - Mitel Integrated Configuration Wizard Practice

The following MiCW screen is used to perform some of the same
programming that was just implemented. If you are going to configure MiCW
in parallel with the remaining labs in this course, select the following in the
MiCW Applications screen:
• Hot Desk Devices
• Voice Mail – Embedded on MCD
• Mobility Services – Dynamic Extension

Then proceed to this screen.

Assigning Access Privileges
Module 5: Assigning Access Privileges
Lab 1 – System Administrator Policy

• System Properties > System Administration > Admin Policies
• System Properties > System Administration > User Authorization Profiles

1 In the Admin Policies form, select Add. The Admin Policies add
window opens.
2 In the Admin Policies add window: The policy is saved and is
displayed in the Admin
• Enter a policy named ReadOnly with no Policies form.
spaces.
• Select Read Only from the Default Access
Type drop-down menu.
Select Save.

3 In the Admin Policies form, select Add. The Admin Policies add
window opens.
4 In the Admin Policies add window: The policy is saved and is
displayed in the Admin
• Enter a policy named OnsiteAdmin with no
Policies form.
spaces.
• Select Read/Write from the Default Access
Type drop-down menu.
Select Save.
5-1

5 In the Admin Policies form, select the OnsiteAdmin The OnsiteAdmin policy is
policy. selected.
6 In the Policy Members section, select Change All The Policy Members window
Members. opens, displaying all of the
forms.
7 In the Policy Members window: The records are updated
and a Records Updated
• Locate the Analog Trunks form and select the
Successfully window opens.
No Access radio button.
• Locate the ARS Digits Dialed form and select
the No Access radio button.
• Locate the Digital Trunks form and select the
No Access radio button.
Select Save.
8 In the User Authorization Profiles form, select The User Authorization
Add. Profiles add window opens.
9 In the User Authorization Profiles add window, User profile data is entered
enter the: and displayed in the User
Authorization Profiles form.
• First Name: Syd
• Last Name: Barrett
• Department and Location: Make one up
• Login ID: sbarrett
• User Password: password
• User Password Confirmation
• Access: Select Group Admin and System
Admin for this lab.
• System Administration Policy Name: Select the
ReadOnly policy that was just created.
Select Save.

Determines which
buttons are
displayed on the
main ESM
selection page for
this user.
5-3

10 In the User Authorization Profiles form, select Add. The User Authorization
Profiles add window opens.
11 In the User Authorization Profiles add window, User profile data is entered
enter the: and displayed in the User
• First Name: David
• Last Name: Gilmour
• Login ID: dgilmour
• User Password Confirmation
Admin for this lab.
OnsiteAdmin policy that was just created.
Select Save.


12 Log out of ESM. Administrator user is logged
out.
13 Log in to ESM using Syd Barrett’s ReadOnly You are prompted to change
account. the password.
14 Change the password and select System The user is presented with
Administration Tool. only two buttons. The
ReadOnly user is logged in.
15 Select some random forms. All Change and Add actions
are no longer available. Only
viewing the forms is allowed.
This is not evident until you
try to save any changes or
adds.
16 Log out of ESM. The ReadOnly user is
logged out.
17 Log in to ESM using David Gilmour’s account. You are prompted to change
the password.
18 Change the password and select System The user is presented with
Administration Tool. only two buttons. The
OnsiteAdmin user is logged
in.
19 Navigate to Call Routing > Automatic Route The ARS Digits Dialed form
Selection (ARS) and look for the ARS Digits is not available.
Dialed form.
20 Navigate to Trunks > Digital and look for the The Digital Trunks form is
Digital Trunks form. not available.
21 Navigate to Trunks > Analog and look for the The Analog Trunks form is
Analog Trunks form. not available.
22 Log out of ESM. OnsiteAdmin user is logged
out.
23 Log in to ESM using the Administrator account to Administrator user is logged
prepare for the next lab. in.
5-5
Lab 2 – Creating a Backup Administrator Account (Optional)

In this lab, you will implement the best practice of creating a second administrator account. This
account can be used when administrative access is required without requiring changes to the
Admin Policies form.
In this lab, you will be using the System Properties > System Administration > User
1 In the User Authorization Profiles form, select The User Authorization

Add. Profiles add window opens.
2 In the User Authorization Profiles add window, The backup admin user is
enter the: created.
• First Name: Backup
• Last Name: Admin
• Login ID: badmin
• User Password Confirmation: password
Admin for this lab.
System Admin policy.
Select Save.
3 Login using the Backup Admin account and
change the default password.
4 Verify you are unable to see the Admin Policies Only the default Root
form. Administrator is allowed
access to the Admin Policies
form.

Healthy System Checklist
Module 6: Healthy System Checklist
Lab 1 – DBMS Check

form.
1 In the Maintenance Commands form, enter Wait 2-5 minutes for the
DBMS CHECK BRIEF (DBM CH B) in the results shown in the figure
command field. Select Submit. below.
6-1

2 Enter DBMS CHECK FULL (DBM CH F) in the Wait 2-5 minutes for the
command field. Select Submit. results shown in the figures
below.

Lab 2 – Scheduling an Automatic DBMS CHECK

In this lab, you will be using the:
• Maintenance and Diagnostics > Maintenance Commands form.
• Maintenance and Diagnostics > Logs > Maintenance > All Maintenance Logs form.
1 In the Maintenance Commands form, enter The scheduled DBMS
DBMS CHECK ON (DBM CH ON) in the command CHECK is turned on and
field. Select Submit. uses the default time of 5am,
unless previously changed.
The results are shown in the
figure below.
6-3

2 To change the time of the Scheduled DBMS The results are shown in the
CHECK to a convenient classroom time so that figure below for a scheduled
you can verify that it happened, enter DBMS time of 11 a.m. on January
CHECK TIME <hour> (DBM CH T <hour>) in the 27, 2010.
command field, where <hour> is a convenient
classroom time. Select Submit.


3 To verify that the check has occurred, wait until The results are shown in the
after the <hour> has passed and type DBMS figure below, showing the
STATUS (DBM ST) in the command field. Select scheduled check’s date and
Submit. time.
6-5

4 In the All Maintenance Logs form, select the Log The details are displayed in
Number that has the same time as the DBMS the bottom pane.
Check’s completed time from the previous steps.

Lab 3 – Checking the Status of the Database

form.
1 In the Maintenance Commands form, enter The results are shown in the
DBMS STATUS (DBM ST) in the command field. figure below.
Select Submit.
2 Verify the scheduled time is indicated.
3 Verify a check has been completed.
4 Verify the DBMS_INITIALIZED flag is On.
6-7
Lab 4 – Performing a Database Backup to the Programming PC

In this lab, you will be using the Maintenance and Diagnostics > Backup/Restore > Backup
form.
Note
This lab assumes that the correct version of Java is being used.
1 In the Backup form: The Choose a Directory

window opens.
• Select the Selected Node Only radio button.
• Select the Local Hard Drive radio button.
• Enter a prefix to be appended to the file name
that will be created.
• Select the box for Call History records and/or
Voice mail messages if you want them
included in your backup.
• Select Browse.
2 In the Choose a Directory window, navigate to a The Backup form with the
desired folder where the database will be stored path is displayed.
and select Open.
3 In the Backup form, select Start Backup. The backup begins, a
progress window opens, and
the backup can be monitored
in the HyperTerminal window.
The file name is automatically
generated.
When finished, a Backup
Successful window is
displayed.
4 In the Backup Successful window, select OK.
5 Navigate to the location of the stored backup file. The backup file is present.

Lab 5 – Performing a Database Restore (Optional)

In this lab, you will be using the Maintenance and Diagnostics > Backup/Restore > Restore
form.
1 In the Restore form: A warning window about

system resets opens.
• Select the Local Hard Drive radio button.
• Type the location of the database that is being
restored, or browse to it.
• Select Include Guest Room Information if
desired.
• Select Start Restore.
Reference
For more information about Dimensions:
Online Help > Contents > System Programming > Licenses and Dimensions >
Change Resource Dimensions
2 In the warning window, select OK. The restore begins, a

progress window opens, and
the restore can be monitored
in the HyperTerminal
window.
When finished, another
warning window opens.
3 In the warning window, select OK.
4 Reset the system using the maintenance When reset is complete, the
command. database is converted, and
the system automatically
resets again.
6-9

5 Enter the Type *.dr.logfile_1 maintenance Displays the log file created
command and select Submit. during the database restore.
6 Inspect the log to ensure there were no errors.

Lab 6 – Turning On the Programmed Reboot Resource Recovery

and Courtesy Options (Optional)
form.
1 In the Maintenance Commands form, The current statuses are displayed.

enter PROGRAMMED REBOOT
DISPLAY.
2 Ensure that the PROGRAMMED The Programmed Reboot Schedule
REBOOT SCHEDULE is Off. should be Off.
3 Ensure that the PROGRAMMED The Reboot Resource Recovery should
REBOOT RESOURCE RECOVERY is be On.
On.
4 Enter PROGRAMMED REBOOT The Reboot Resource Recovery is set.
RESOURCE RECOVERY <hour>, The default Reboot Resource Recovery
where <hour> is a convenient time is 2:15 am. The system will not
classroom time. reboot unless a monitored Resource
Threshold triggers a reboot.
5 Enter PROGRAMMED REBOOT The results are shown in the response
COURTESY ON. window.
6 Enter PROGRAMMED REBOOT The results are shown in the response
DISPLAY. window.
1. Make sure Programmed Reboot Schedule (Always reboot at X time) is Off.
2. Make sure Programmed Reboot Resource

Recovery (Reboot when needed at X time) is On.
3. Make sure Programmed Reboot Courtesy is On.

This enables or disables the call courtesy option for
resource recovery and scheduled reboots.
6-11
User and Device Configuration
Module 7: User and Device Configuration
Lab 1 – Creating and Using Templates

• Users and Devices > Templates > Key Templates form.
• Users and Devices > Templates > User and Device Templates form.
• Users and Devices > Templates > User Roles form.

The customer’s Administrative Assistants will be using 5340 IP phones with button number 4
programmed as a DND button.
Add a Key Template for 5340 IP Phones

1 In the Key Templates form, add a new The keys for the 5340 IP phone
template and select 5340 IP from the drop- and a default template name are
down menu. displayed.
2 Select button number four and program it as The new Key Template is
a DND button by selecting Do Not Disturb displayed.
from the Line Type drop-down menu. Label
as DND and then select Save.
Add a User and Device Template for Supervisors

3 In the User and Device Templates form, The new User and Device
select Add and then: Template is displayed.
• Enter Supervisors in the New Template
Name field.
• Select 5340 IP from the Device Type
drop-down menu.
• Select the Keys tab and verify that the
5340 IP Key Template was used.
Select Save.
7-1
Associate a User Role with the New User and Device Template
4 In the User Roles form, select Add and The new User Role is displayed
then: along with its associated template.
• Enter Supervisors in the Role Name
field.
• Select Supervisors from the template
drop-down menu.
Select Save.
5 In the User and Device Templates form,
note that the Associated Role is now
defined.

Lab 2 – Add New Users to the Database

• Users and Devices > User and Device Configuration form.
• Users and Devices > Telephone Directory Management > Telephone Directory form.
• Users and Devices > Advanced Configuration > User and Device Attributes form.
• Users and Devices > Advanced Configuration > Station Attributes form.
• Users and Devices > Advanced Configuration > IP Telephones > Multiline IP Sets form.
1 In the User and Device Configuration The Supervisor’s User Role

form, select Add, By Role, and then template is displayed.
Supervisors from the Add drop-down menu.
2 In the Profile tab, consult your classroom The data is entered. Some options
planner and enter the following parameters are unavailable because they are
for one of the users of 5340 IP sets in your read-only or other programming is
lab. required.
In the User Profile section: The template information is pre-
programmed. In this simple
• Last Name
example, it’s the Department and
• First Name Location.
• Department Name
• Location
In the Service Profile section, enter the
extension number in the Number field.
NOTE: Hot Desking and ACD are discussed
in later modules. Leave as default.
3 Leave the remaining tabs at default. These
parameters are discussed in later modules.
Select Save.
4 In the User and Device Configuration All tabs become visible and the
form, select Default User and Device from Profile tab is displayed.
the Add drop-down menu.
7-3

5 In the Profile tab, consult your classroom The data is entered. Some options
planner and enter the following parameters are unavailable because they are
for the remaining sets in your lab. read-only or other programming is
required.
In the User Profile section:
• Last Name
• First Name
• Department
• Location
In the Service Profile section:
• Number
• Device Type
NOTE: Hot Desking and ACD are discussed
in later modules. Leave as default.
6 Leave the remaining tabs at default. These
parameters are discussed in later modules.
7 Select Save. The data is saved and displayed in
the User and Device Configuration
form.
8 Repeat step 4 through 7 for all of your IP All users are displayed in the User
sets. and Device Configuration form.
9 Navigate to the following forms and verify The new users are now displayed
the new users have been added. in the appropriate forms.
• Telephone Directory form.
• User and Device Attributes form.
• Station Attributes form.
• Multiline IP Sets form.


The following MiCW screens are used to perform some of the same
programming that was just implemented. If you are going to configure MiCW
in parallel with the remaining labs in this course, complete the following
programming.
7-5

Lab 3 – Registering the Phones

In this lab, you will be using the System Properties > System Feature Settings > System
Options form.
Reference
Online Help > Contents > System Programming > Devices > Register IP
Telephones

1 In the System Options form, select Change. The System Options
Change window opens.
2 In the System Options change window: The data is saved and
displayed in the System
• Enter a value in the Set Registration Access
Options form.
Code box. Traditionally, this is ***. It can be from
3 to 10 digits.
• Enter a value in the Set Replacement Access
Code box. Traditionally, this is ###. It can be
from 3 to 10 digits.
• Enter the number of attempts that a user will
have to register an IP phone. A blank field
means unlimited attempts are allowed. It can be
from 1 to 10.
Select Save.
3 If the set’s PIN has not been reset, it may be The phone will reset its PIN
necessary to do so by powering the set down and and reboot.
holding the * key when powering up. Follow the
prompts.
4 Register each set by entering the Set Registration The Set Registration
Access Code followed by the DN. Access Code and DN are
entered.
5 Depending on the type of set, press and release the The set completes
button indicated in the set’s display. initialization.
6 Check for dial tone on all sets. Dial tone is heard.
7 Make calls from each set to all others sets. Two-way audio is heard.
The call display information
changes. The softkey
function changes during
different call states.
7-7
Lab 4 – Programming Single Line Appearances

• Users and Devices > Advanced Configuration > Multiline Set Keys form.
• Users and Devices > Advanced Configuration > Multiline Appearance Groups form.
Use this planning table to plan your programming.
Parameter
Prime DN
Key Number
DN
Line Type
Ring Type
1 In the Multiline Set Keys form, select one of The DN is selected.

the DNs.
2 Under Programmable keys, double-click Button The Multiline Set Keys change
Number 3. member window opens.
3 In the Multiline Set Keys change member The non-prime DN is entered.
window: This is the number that will be
the associated with the button.
• Enter a non-prime DN in the Label field.
• Select Single Line from the Line Type drop- The data is saved and
down menu. displayed in the Multiline Set
Keys form.
• Enter the DN in the Button Directory Number
field.
• Select Ring from the Ring Type drop-down
menu.
Select Save.
4 In the Multiline Appearance Groups form, The number is selected. The
select the number that was just added. prime DN and its key number
are displayed at the bottom.
5 From another set, dial the DN that you created Button number 3 should be
and verify that the single line is working. ringing.


The following MiCW screen is used to perform the same programming that
was just implemented. If you are configuring MiCW in parallel with the
remaining labs in this course, then proceed to this screen. The remaining key
programming labs in this module can also be done with the MiCW.
7-9
Lab 5 – Programming Multiple Multicall Appearances on the Same

Set
Parameter
Prime DN
Key Number
DN
Line Type
Ring Type
1 In the Multiline Set Keys form: The Multiline Set Keys change
member window opens.
• Select one of the DNs.
• Under Programmable keys, double-
click an available button.
2 In the Multiline Set Keys change member The prime DN of the set you selected
window: is entered. This is the number that
will be associated with the button.
• Enter the prime DN of the set you
selected in the Label field The data is saved and displayed in
• Select Multicall from the Line Type the Multiline Set Keys form.
drop-down menu.
• Enter the DN in the Button Directory
Number field.
• Select Ring from the Ring Type drop-
down menu.
Select Save.
3 In the Multiline Appearance Groups The number is selected. The prime
form, select the number that was just DN and the added key number are
added. displayed at the bottom.
4 From another set, dial the DN that you Both the prime button and the
created. multicall button flash and the set
rings.
5 Answer the call by pressing either button. The other button flash should turn
off.

Lab 6 – Multicall Line Appearing On Multiple Sets

Use the planning form to plan your programming.
Parameter Set 1 Set 2

Prime DN
Key Number
DN
Line Type
Ring Type
1 In the Multiline Set Keys form: The Multiline Set Keys

change member window
opens.
• Under Programmable Keys, double-click an
available button.
2 In the Multiline Set Keys change member window: The non-prime DN is
entered. This is the number
• Enter a non-prime DN in the Label field.
that will be the associated
• Select Multicall from the Line Type drop-down with the button.
menu.
The data is saved and
• Enter the DN in the Button Directory Number displayed in the Multiline Set
field. Keys form. The button is
• Select Ring from the Ring Type drop-down displayed as a Single Line,
menu. but when a second
Select Save. appearance is created, it will
change to a multicall button.
3 Using another multiline IP set, repeat steps 1 and 2 The data is saved and
using the same DN. displayed in the Multiline Set
Keys form.
4 In the Multiline Appearance Groups form, select The number is selected. The
the number that was just added. prime DNs and the added
key numbers are displayed
at the bottom.
5 From another set, dial the DN that you created and Both buttons flash and the
verify that the Multicall buttons on both sets sets ring.
indicate ringing.
6 Answer one call by pressing the Multicall button. The other multicall button
flash should turn off.
7-11
7 Make two separate calls simultaneously to the DN. Both set’s Multicall buttons
are flashing.
8 Answer one call using the Multicall button. The other set’s Multicall
button should still be flashing
and the set should be
ringing.
9 Answer the second call on the set where the Both calls should be
Multicall button is still flashing. connected.

Lab 7 – Programming DSS/BLFs

• System Properties > System Feature Settings > System Options form.
Parameter First Second

Prime DN
Key Number
DN
Line Type
Ring Type
1 In the Multiline Set Keys form: The Multiline Set Keys change
• Select one of the DNs. If one of your sets has
an attached PKM, use it.
• Under Programmable keys, double-click an
available button.
2 In the Multiline Set Keys change member window: The name or DN is entered.
This is the number that will be
• Enter the name or DN of the number that will
the associated with the button.
appear under the DSS button in the Label field.
• Select DSS/Busy Lamp from the Line Type The data is saved and
drop-down menu. displayed in the Multiline Set
Keys form.
• Enter the DN of the set you have chosen in the
Button Directory Number field.
• Select Ring from the Ring Type drop-down
menu.
Select Save.
3 In the System Options form, set BLF – Busy The DSS/BLF will indicate if a
Indication Based on Set Enabled to Yes. DN is on a call, even if there
are multicall appearances of
the monitored device.
4 Lift the handset of the set that you programmed The DSS button on the set you
under the DSS button. programmed should be lit.
5 Hang up and call the set that you programmed The called set rings and the
under the DSS/BLF button. DSS/BLF flashes.
6 Answer the call using the DSS/BLF button. Two-way audio is heard.
7-13
Lab 8 – Programming Feature Keys

In this lab, you will be using the Users and Devices > Advanced Configuration > Multiline Set
Keys form.
Parameter
Prime DN
Key Number
DN
Line Type Auto Answer Do Not Disturb Superkey
Ring Type

1 In the Multiline Set Keys form: The Multiline Set Keys
change member
window opens.
• Under Programmable keys, double-click on an
available button.
2 In the Multiline Set Keys change member window: The data is saved and
displayed in the
• Enter Auto Answer in the Label field.
Multiline Set Keys
• Select Auto Answer from the Line Type drop-down form.
menu.
• Leave the remaining fields blank.
Select Save.
3 Repeat steps 1 and 2 for Do Not Disturb and Superkey.
4 Try the features to ensure that they work. Set automatically
answers, the set goes
into DND, and the
Superkey can be
used.

Lab 9 – Programming Feature Access Codes (FACs) Used in the

Classroom
Throughout this class, you will be asked to use certain Feature Access Codes. In this lab, you
will program those feature codes.
You will also be introduced to the Import Spreadsheet.
Reference
Online Help > Contents > Forms Reference > Forms D to G > Feature Access
Codes. For a list of suggested codes, select Sample Feature Access Codes.
Note
When using single digits as FACs, there is a noticeable delay if there are DNs
that begin with the same digit. If so, it is recommended to precede the code
number with a special character like * or # to avoid the timeout.
In this lab, you will be using the System Properties > System Feature Settings > Feature
Access Codes form.
Part 1 - You will program Feature Access Codes and test them.
1 In the Feature Access Codes form, double-click The Feature Access Codes
on the appropriate feature and enter the following: are programmed.
• *5 for Do Not Disturb
• #5 for Do Not Disturb – Cancel
• ##3 for Dialed Day/Night Service – Activate
• ##4 for Dialed Day/Night Service – Inquire
2 Using the ##4 FAC, what service is the system is
in?
3 Use the FAC ##3 + 0 to enter the system into Day Confirmation dial tone is
Service. returned. Day Service is
shown in the set’s display.
The codes for Day / Night Service are:
• 0 for Day Service
• 1 for Night1 Service
• 2 for Night2 Service
4 Place an IP set into DND using the FAC. Confirmation dial tone is
heard.
5 Place a call to that set from another set. What NO DISTURB is displayed
happens? and busy reorder tone is
heard.
6 Cancel DND for that IP Set. Confirmation dial tone is
returned.
7-15
Reference
Online Help > Contents > Getting Started > Using the Interface > Importing
Form Data
Part 2 - You will import all Feature Access Codes that will be used in the class.
7 In the Feature Access Codes form, select The Import Feature Access Codes
Import. window opens.
8 In the Import Feature Access Codes window, The file is located and selected.
select Browse and navigate to the location of
the .CSV file to import.
9 Select Next. A validation window opens.
10 In the validation window, select Import. A progress window opens.
11 In the progress window, select Finish. The Feature Access Code form is
programmed with all of the
recommended codes.
Note
You will find that the ESM form Import feature and its relationship to the Import
Spreadsheet will prove very useful for the more complex database forms such
as the Class of Service Options form that has many instances with many
records and fields.


programming that was just implemented. If you are configuring MiCW in
parallel with the remaining labs in this course, then proceed to this screen.
7-17
Lab 10 – Using the Locate and Load Maintenance Commands

form.
1 In the Maintenance Commands form, enter The IP Device ID, Circuit

LOCATE EXTENSION XXXX in the Command Location, and MAC Address
field. Press Enter or select Submit. are displayed in the System
Response field.
2 Enter LOAD IPDEVICE X in the Command field, LOAD Initiated is displayed
where X is the device ID number. Press Enter or in the System Response
select Submit. field. The set reboots.

Controlling Phone Features with Classes of Service
Module 8: Controlling Phone Features with Classes of

Service
Lab 1 – Programming and Assigning Classes of Service

• System Properties > System Feature Settings > Class of Service Options form.
In this lab, you will program all COSs that will be used in the course. You will only assign the
COS to the Users; the others will be assigned as needed.
You will also be introduced to Range Programming.
Use the following planning table. These COS Numbers are examples, but use them in class for
ease of troubleshooting. Ensure that all COS numbers are labeled for ease of future
administration.
Device COS Settings

Type Number
Standard 1 SMDR External = Yes
Default SMDR Internal = Yes
Public Network Access Via DPNSS = Yes
Users 2 SMDR External = Yes (copied from 1)
SMDR Internal = Yes (copied from 1)
Public Network Access Via DPNSS = Yes (copied from 1)
Call Park - Allowed to Park = Yes
Display ANI/DNIS/ISDN Calling/Called Number = Yes
Display ANI/ISDN Calling Number Only = Yes
Hot Desk External User – Display Internal Calling ID = Yes
Hot Desk External User Permanent Login = Yes
Hot Desk Remote Logout Enabled = Yes
Ringing Line Select = Yes
Group Presence Control = Yes
Group Presence Third Party Control = Yes
Voice Mail Softkey = Yes
8-1
Device COS Settings

Type Number
Attendant 3 SMDR External = Yes (copied from 2)
Consoles SMDR Internal = Yes (copied from 2)
Call Park - Allowed to Park = Yes (copied from 2)
Display ANI/DNIS/ISDN Calling/Called Number = Yes (copied from 2)
Display ANI/ISDN Calling Number Only = Yes (copied from 2)
Hot Desk External User - Display Internal Calling ID = Yes (copied from 2)
Hot Desk External User Permanent Login = Yes (copied from 2)
Hot Desk Remote Logout Enabled = Yes (copied from 2)
Ringing Line Select = Yes (copied from 2)
Group Presence Control = Yes (copied from 2)
Group Presence Third Party Control = Yes (copied from 2)
Voice Mail Softkey = Yes (copied from 2)
Emergency Call Notification - Audio = Yes
Emergency Call Notification - Visual = Yes
Voice 5 COV/ONS/E&M Voice Mail Port = Yes
Mail Voice Mail Softkey = Yes
Ports
PRI 10 SMDR External = Yes (copied from 1)
Trunks SMDR Internal = Yes (copied from 1)
ANI/DNIS/ISDN Number Delivery Trunk = Yes
1 In the Class of Service Options form, double-click on The COS Options for
COS 1. COS 1 are displayed in
the bottom pane.
2 In the bottom pane: The data is saved and
displayed in the COS
• Enter Standard Option in the Comment field.
Options form.
• On the General tab, under SMDR, set:
This is an example of a
| SMDR External to Yes.
customized standard
| SMDR Internal to Yes. option.
• On the General tab, under Trunk, set Public
Network Access Via DPNSS to Yes.
Select Save.
3 In the COS Options form, select COS 1 and then
select Copy.

Controlling Phone Features with Classes of Service

• Enter 2 in the Class of Service Number field.
Options form.
• Enter Users in the Comment field.
• On the General tab, under Call Park, set Call Park
– Allowed to Park to Yes.
• On the General tab, under Display, set:
| Display ANI/DNIS/ISDN Calling/Called Number
to Yes.
| Display ANI/ISDN Calling Number Only to Yes.
| Hot Desk External User – Display Internal
Calling ID to Yes.
• On the General tab, under Hot Desk, set:
| Hot Desk External User Permanent Login to
Yes.
| Hot Desk Remote Logout Enabled to Yes.
• On the General tab, under Ringing, set Ringing
Line Select to Yes.
• On the Advanced tab, under Group Presence, set:
| Group Presence Control to Yes.
| Group Presence Third Party Control to Yes.

• On the Advanced tab, under Miscellaneous, set
Voice Mail Softkey to Yes.
Select Save.
select Copy.
Options form.
• Enter Att Consoles in the Comment field.
• On the Advanced tab, under Emergency, set:
| Emergency Call Notification - Audio to Yes.
| Emergency Call Notification - Visual to Yes.

Select Save.
select Change.
8-3

• Enter Voice Mail in the Comment field.
Options form.
• On the General tab, under Voice Mail, set
COV/ONS/E&M Voice Mail Port to Yes.
• On the Advanced tab, under Miscellaneous, set
Voice Mail Softkey to Yes.
Select Save.
select Copy.
Options form.
• Enter PRI Trunks in the Comment field.
• On the General tab, under Trunk, set
ANI/DNIS/ISDN Number Delivery Trunk to Yes.
Select Save.
11 In the Station Attributes form, double-click on the first The IP set’s Station
IP set for your lab. Attributes change
window opens.
12 In the IP set’s Station Attributes change window: The data is saved for the
number of devices
• Enter the number of User DNs that you want to
specified in the Number
change in the Number of Records to Change field.
of Records to Change
• For Class of Service – Day, Night 1, and Night 2 field, beginning with the
fields, select the drop-down arrow and then select selected extension. The
Change All To. results are displayed in
• Enter 2 in the Value to Change field. the Station Attributes
Select Save. form.

Telephone Directory
Module 9: Telephone Directory
Lab 1 – Programming the Telephone Directory

In this lab, you will be using the Users and Devices > Telephone Directory Management >
Telephone Directory form.
1 In the Telephone Directory form, make one of An extension is made

your extensions Private. private.
2 On one of the other sets, select Phone Book. The Phone Book is
displayed on the set.
3 Enter the name of the private set using the The name will not be found.
numerical keypad. Private names are not
displayed in the user’s
phonebook. They are
displayed on the Attendant
Console.
4 Make a call from the private set. The called set rings, but only
displays the caller’s name.
5 Create a second telephone directory entry for one A second directory entry is
of your phones and call it Studio. Do not use the created.
private set. Do not make it a prime name.
6 Using that phone, call another set. What name
appears on the called set?
7 In the Telephone Directory form, program the Studio is the Prime name.
Studio entry as a Prime Name.
8 Using that phone, call another set. What name
appears on the called set?
9 Delete Studio and remove privacy setting.
9-1
Attendant Console
Module 10: Attendant Console
Lab 1 – Install the 5550 IP Attendant Console

The software is already present on you PC. It can be downloaded from MOL at the same
location as the MCD software.
• LAN/WAN Configuration > DHCP > DHCP Static IP form.
• LAN/WAN Configuration > DHCP > DHCP Lease Viewer form.
• Users and Devices > Attendants > IP Consoles form.

1 In the DHCP Static IP form, select Add. The DHCP Static IP add
window opens.
2 In the DHCP Static IP add window: The name is entered in the
Name field.
• Enter Attendant Console in the Name field.
• Enter an IP address outside the range provided
by the instructor.
• Leave the Hardware Address Type as MAC
Address.
• Enter the MAC Address from the bottom of the
Attendant Console into the Address field.
Select Save.
3 Select the DHCP Lease Viewer form. The DHCP Lease Viewer
form is displayed.
4 Inspect the MAC addresses. If there is a dynamic The Attendant Console’s
lease assigned to the Attendant Console, delete it. dynamic lease is deleted.
5 Reset the Attendant Console by removing and The Attendant Console
reconnecting the power cord. retrieves its new static IP
address and the system
associates that address with
the console’s MAC address.
The red LED on the console
goes out.
6 In the DHCP lease Viewer form, inspect the MAC The console’s static address
addresses for the new static lease. is displayed. If it is not,
select Data Refresh.
7 In the IP Consoles form, select Add. The IP Consoles add
window opens.
10-1

8 In the IP Consoles add window: The data is saved and
displayed in the IP Consoles
• Select the 5550 IP radio button.
form.
• Enter a DN, provided by the instructor, in the
Directory Number field. The Softkey Appearance is
defined. This is displayed on
• Select a Softkey Appearance from the drop- the console’s software
down menu. application.
• Enter 1 in the Interconnect Number field.
Select Save.
9 Install the software by executing The IP Console Software
5550IPConsole_<Latest Rel>.exe. Installation Wizard begins.
10 After the installation wizard has finished, the
Attendant Console Configuration Wizard begins.
Note
By default, the 5550 IP Console application pulls its Phonebook information
from the Telephone Directory form, including the first and last name,
extension number, department, and location. It is possible to have additional
information listed in the attendant console Phonebook application, like home
address, cell phone number, pager number, etc. If so, create a:
• Directory Map file, used to define the Attendant Console Phonebook

column titles.
• Directory Data file, created to include all the entries for the Phonebook
application.
• Comments field that can be used in either situation if a Comments column

is required to add in additional information about a specific end-user.
If using this external information, browse to these files in step 22-F when
running the Configuration Wizard.

Attendant Console
This is the
controller’s IP
address, not
the console’s
address.
11 Once configured, launch the 5550 IP Console The 5550 IP Console

software on the PC using the desktop icon or the window opens and achieves
start menu. communications with the
controller. The green
checkmark on the right hand
side will indicate a
successful connection.
10-3
From the IP
Consoles form.

Attendant Console
Lab 2 – Programming Attendant Softkey Labels

• Users and Devices > Attendants > Console Softkeys form.
Reference
Online Help > Contents > System Applications > General Business Solutions
> Emergency Services > Local Notification > Operation
1 In the Station Attributes form, assign COS 3 to COS 3 is assigned to the

the Attendant Console’s prime directory number for console’s directory number.
Day, Night 1, and Night 2.
2 In the Console Softkeys form, use any vacant The programming for the two
Softkeys and program the following: softkeys is entered.
• 0 – For internal switchboard access The data is saved and
• A unique DN assigned by the instructor. It may displayed in the Softkeys
be used as an answer point for incoming toll- form and in the console
free trunk calls. window.
Select Save.
10-5

3 In the Telephone Directory form, add the The labels and their
following labels and associate them with the associated directory
appropriate directory numbers: numbers are displayed in the
Telephone Directory form.
• Att Console
• Operator The 5550 IP Console
window displays the label on
• Incoming 800 the softkeys.
Note
The name “Attendant” cannot be used as a name. It is a reserved word.

Attendant Console

4 Test the operation of your console:
• Do you have dial tone?
• Can you make and receive calls to and from
the Attendant Console?
5 Test the following:
• Using the Phonebook, call by name from the
console: Last Name, First Name, and
Department.
• Using the Phonebook, call the console by
name from a set.
• Search for members of a department from the
console.
• Use the Phonebook feature to locate the
attendant softkey name.
6 Using the console, place the system in Night
Service 1. Call the console. What happens? Using
the console, return the system to Day Service.
10-7
Lab 3 – Programming Console BLF Fields

In this lab, you will be using the Users and Devices > User and Device Configuration form.

1 In the User and Device Configuration form: This could be a permanently
located phone such as a
• Double-click on a set in your lab that supports
lobby or cafeteria phone.
PKMs.
• Select Device Details and add a Dual PKM. The DSS/BLF keys are
created on a virtual PKM.
Select Apply.
• Select the Keys tab. Starting with button 50,
program a DSS/BLF key for each of the sets in
your lab.
Select Apply.
Select Save.
2 In the Attendant Console application: The BLF settings are
enabled and a BLF list was
• Select Tools > Options from the menu bar.
created.
• In the Options window, select BLF Settings.
• Verify that Enable BLF Lamp Field Feature is
enabled and that a shared directory path is
defined.
Select Apply and then OK.
• Select Directories > Edit BLF List from the
menu bar.
• In the Edit BLF List window, select Create.
• In the Create BLF List window, enter a name
for the BLF list.
Select OK.
• In the Edit BLF List window, select the desired
names in the left pane.
• Select Add.
Select Apply and then OK.
3 Make calls to and from multiple sets in your lab to The icons next to the names
observe the BLF functionality within the Attendant indicate the status of the
Console application. extension.

Troubleshooting the System and the Sets
Module 11: Troubleshooting the System and the Sets
Lab 1 – Removing a Device from Service

form.
1 In the Maintenance Commands form, enter A minor alarm is indicated in

BUSY EXTENSION XXXX, where XXXX is the the ESM window and in the
extension number. Press Enter or select Submit. LED on the front of the
system.
2 Does the busied extension have dial tone?
3 Enter SHOW STATUS ALARMS in the command The Response field displays
field. Press Enter or select Submit. the alarm status.
4 Which Category is causing the alarm?
5 Enter SHOW FAULTS <Category> in the The Response field displays
command field. Press Enter or select Submit. the category details.
6 What is the location (PLID) of the fault?
7 Enter STATE <PLID> in the command field. Press The Response field displays
Enter or select Submit. the state details.
8 What is the state of the device that you busied?
9 Enter LOCATE PLID <PLID> in the command The Response field displays
field using the PLID of the device that was busied. the Device ID and Extension.
Press Enter or select Submit.
10 What is the Device ID and Extension?
11 Enter RTS EXTENSION XXXX in the command The set is returned to service.
field, where XXXX is the extension number of the
device that was busied. Press Enter or select
Submit.
11-1
Lab 2 – Changing Alarm Thresholds

form.
Caution
Changing thresholds should only be performed when advised by Mitel
Technical Support. Masking alarms should not be performed unless instructed
to do so.

1 To view the default alarm threshold settings The current default alarm
for the Lines category, enter SHOW STATUS thresholds are displayed.
LINES and select Submit.
2 To change the threshold settings for the The Response field indicates that
Lines category, enter SET THRESHOLDS the set threshold was successful.
LINES 20 50 90. Make note of the original
threshold levels.
3 Enter SHOW STATUS LINES and select The new alarm thresholds are
Submit. displayed.
4 Return the changed thresholds back to the The Response field indicates that
original settings. the set threshold was successful.
Note
To mask an alarm, change all threshold percentages to Nil.

Lab 3 – Using Maintenance Logs

• Maintenance and Diagnostics > Logs > Maintenance > All Maintenance Logs form.

1 In the All Maintenance Logs form, what is
the date and time in the three most recent log
entries?
2 Use the log’s search function to find the logs Yesterday’s log is displayed.
for yesterday’s activities. Enter the date in the
same format that is being displayed.
3 In the Maintenance Commands form, enter The DBMS Check log is
LOGSYS READ MAINT ALL MATCH DBMS displayed.
in the command field and select Submit.
11-3
Lab 4 – Using Audit Trail Logs

In this lab, you will be using the Maintenance and Diagnostics > Logs > Audit Trail Logs form.

1 Log out of ESM and then log back in. A logout/login record is created in
the Audit Trail Logs form.
2 In the Audit Trail Logs form, search for and A log out and log in record is
view the Action Types labeled logout and displayed in the Audit Trail Logs
login. form.
3 Change a User name. A change has been made to the
system.
4 In the Audit Trail Logs form, search for and The change will be displayed,
view the Action Type labeled Change. including the old information and
new information.

Lab 5 – IP Set Troubleshooting

1 Power down and then power up an IP set

that has an LCD display.
2 Watch the LCD display of the IP set.
Identify the sequence of events that occur
when the IP set boots.
3 To access your phone’s debug menu, The phone enters Debug mode, and
perform the following: displays Network Parameters?
• Press and hold Volume Up * = Yes
• Press and hold Volume Down # = No
• Release Volume Up
• With Volume Down still pressed, dial
234 (CFG) on the keypad of newer
phones or 33284 (DEBUG) on older
phones.
• Release Volume Down
11-5
4 Enter into the Network Parameters The settings for a 5340 IP set are:
option, View Current Values, View
Current Network, and record:
MAC Address MAC Address=
Phone IP Address Phone IP Address=
Subnet Mask Subnet Mask=
Default Gateway Default Gateway=
Prefix Length Prefix Length=
TFTP Server IP Address TFTP Server IP Address=
RouterV6 Link RouterV6 Link=
Current Controller IP Current Controller IP=
ICP1 IP Address ICP1 IP Address=
IPA IP Address IPA IP Address=
DNS1 IP Address DNS1 IP Address=
DNS2 IP Address DNS2 IP Address=
VLAN ID VLAN ID=
L2 Priority Voice L2 Priority Voice=
L2 Priority Signal L2 Priority Signal=
L2 Priority Other L2 Priority Other=
DSCP Voice DSCP Voice=
DSCP Signal DSCP Signal=
DSCP Other DSCP Other=
HTTP Proxy Address (some sets) HTTP Proxy Address=


5 Put a set into debug mode by going to PING IP ADDRESS:
Tools and Features > Ping Test
XXX.XXX.XXX.XXX is displayed on
the phone.
The student observes the other menu
items available.
6 Using the keypad, enter the 12 target IP The IP numbers are entered.
numbers.
7 Press the Volume Up or Volume Down The set pings the IP address five
key. times and displays successful and
unsuccessful ping counts.
Note
If the set displays SET LOCKED OUT or if you are experiencing difficulty
registering the set with MCD, access the Debug Option > Tools and Features
and select ERASE PIN. You will be prompted to confirm and save changes,
then to reboot the IP set. Possible reasons for set lock out:
• The set remembers a PIN from a previous use
• The registration code and DN have been entered, but the DN is assigned
to a different set type.
11-7
Lab 6 – Recognizing IP Peripheral Faults

In this lab, you will be using the
• LAN/WAN Configuration > DHCP > DHCP Options form.

1 In the DHCP Options form, select DHCP DHCP Option 125’s TFTP server’s
Option 125: sw_tftp and change the value to IP address is changed.
any other IP address.
2 Use the LOAD IPDEVICE command to The phones begin rebooting.
reboot all of your IP phones.
3 What happens?
4 Return Option 125’s TFTP IP address to the DHCP Option 125’s TFTP server’s
correct one. IP address is restored.
5 Reboot the IP phones using the LOAD
IPDEVICE command. What happens? Why?

Hunt/Pickup/Ring Groups
Module 12: Hunt/Pickup/Ring Groups
Lab 1 – Creating a Pickup Group

Pickup Group Number: __________ Comments:

Auto Pickup Enabled: ___________
Call Pickup – Dialed FAC: _________
Call Pickup – Directed FAC: ________
Member Index Directory Number Member Name
• Users and Devices > Group Programming > Pickup Groups form.
• Users and Devices > Advanced Configuration > User and Device Attributes form.
Reference
Online Help > Contents > Forms Reference > Forms N to R > Pickup Groups
Note
Program the COS options and Feature Access Codes.
1 In the Pickup Groups form, select Add. The Pickup Groups add
window opens.
2 In the Pickup Groups add window: The data is saved and
displayed in the Pickup
• Enter a Pickup Group number in the Pickup
Groups form.
Group value field.
• Leave the remaining values at default.
Select Save.
3 In the Pickups Groups form, select the new The new pickup group is
Pickup Group. selected.
4 Select Add Member. The Pickup Groups add
12-1

5 In the Pickup Groups add member window, enter The data is saved and
the first member’s extension number in the displayed in the Pickup
Number field and select Save. Groups Members section of
the Pickup Groups form.
6 Repeat steps 4 and 5 for two more pickup group The data is saved and
members. displayed in the Pickup
Groups Members section of
the Pickup Groups form.
7 Ensure that the Feature Access Code for Call
Pickup – Dialed has been programmed and note
what that code is.
8 Ensure that the COS for the phones in the pickup The COS options are
group has Call Pickup Dialed Accept and Call programmed and assigned.
Pickup Directed Accept enabled.
9 Call one of the phones in the pickup group. The called phone rings.
10 On another phone in the pickup group, enter the The call is answered and two-
access code for Call Pickup – Dialed. way voice is established
between the calling phone and
the phone that entered the
access code.
11 Enable Auto Pickup and make the call again. The call is connected on
This time, answer without using the Feature pickup of any group member.
Access Code.
Disable Auto Pickup again.
12 In the User and Device Attributes form, double- The User and Device
click on one of your group members. Attributes change window
opens. The pickup group
number is displayed. Note that
hunt group numbers are also
displayed here.
13 Select Cancel. The User and Device
Attributes change window
closes.
14 Delete the group. The group is deleted.

Lab 2 – Creating Circular and Terminal Hunt Groups

Hunt Group Number: __________ Comments:

Hunt Mode: ___________
Name: _____________
DND FAC: _______
DND Cancel FAC: _______
Make Busy Setup FAC: _______
Make Busy Cancel FAC: _______
Member Index Directory Number Member Name
• Users and Devices > Group programming > Hunt Groups form.
Reference
Online Help > Contents > Forms Reference > Forms H to M > Hunt Groups
1 In the Hunt Groups form, select Add. The Hunt Groups add
window opens.
2 In the Hunt Groups add window: The Hunt Group pilot
number is entered.
• Enter the Hunt Group pilot number in the Hunt
Group field.
• Select the Hunt Group Mode’s Circular radio
button.
• Enter a 2 for COS for Day, Night 1, and Night
2. Leave the remaining values at default, they
will be discussed later.
Select Save.
3 In the Hunt Groups form, select the new hunt The new hunt group is
group. selected.
12-3
4 Select Add Member. The Hunt Groups add

5 In the Hunt Groups add member window: The data is saved and
displayed in the Hunt
• Enter the number of records to add in the
Groups Members section of
Number of Records to Add field. This would be
the Hunt Groups form.
the number of hunt group members with
consecutive extension numbers. Enter 3 for
this lab.
If you do not have consecutive extensions in
your lab, you will need to add each member
individually.
• Enter the first extension number from your
range of IP sets in the Number field.
• Enter the number to increment the extension
number by.
Select Save.
6 In the Telephone Directory form: The Telephone Directory
form is displayed.
• Add the new hunt group:
• Name it
• Enter the pilot number
• Make it the prime name.
7 Place a call to the Hunt Group’s DN. The first programmed
extension in the hunt group
should ring.
8 Answer it and then hang up.
9 Place a call to the Hunt Group’s DN. The second programmed
should ring.
11 Place a call to the Hunt Group’s DN. The third programmed
should ring.
should ring, confirming the
circular ring pattern.
15 Place one of the phones in the circular hunt group The set is in DND.
into DND mode.

16 Repeat the above hunt group call steps. The set that is in DND is
skipped.
17 Turn off the DND.
18 Remove the handset on one of the phones in the The set is in busy mode.
circular hunt group.
19 Repeat the above hunt group call steps. The set that is busy is
skipped.
20 Return the handset.
21 In the Hunt Groups form, change the hunt group The hunt group is now in
that was just created to Terminal mode. Terminal mode.
should ring.
should ring again.
25 Answer it and leave it off-hook.
26 Place a call to the Hunt Group’s DN. The next programmed
should ring.
27 Hang up the off-hook phone.
should ring, confirming the
terminal pattern.
12-5
Lab 3 – Creating All Ring and Cascading Ring Groups

In this lab, you will be using the Users and Devices > Group Programming > Ring Groups form.
Reference
Online Help > Contents > Forms Reference > Forms N to R > Ring Groups

1 In the Ring Groups form, select Add. The Ring Groups add window
opens.
2 In the Ring Groups add window: The data is saved and
displayed in the Ring Groups
• Enter a pilot number in the Ring Group field.
form.
• Select the Ring Group Mode’s Ring All radio
button.
• Enter a 2 for COS for Day, Night 1, and Night
2. Leave the remaining values at default, they
will be discussed later.
Select Save.
3 In the Ring Groups form, select the new ring The new ring group is
group. selected.
4 Select Add Member. The Ring Groups add member
window opens.
5 In the Ring Groups add member window: The data is saved and
displayed in the Ring Groups
• Enter the number of records to add in the
Members section of the Ring
Number of Records to Add field. This would
Groups form.
be the number of ring group members with
consecutive extension numbers. Enter 3 for
this lab.
• Enter the first extension number from your
range of IP sets in the Number field.
• Enter a 1 in the number to increment the
extension number by.
Select Save.
6 Place a call to the ring group pilot number. All ring group phones ring.
7 Double-click on the Ring Group and: The Ring Group Mode and the
Cascade Ring Timer are
• Change the ring group to Cascade Ring
changed.
• Set the Cascade Ring timer to 5 seconds
• Make the Attendant Console the Overflow
point.
Select Save.


8 Start the Attendant Console application and The 5550 IP Console
make the Operator Present. application starts.
9 Place a call to the ring group pilot number. The first extension rings for 5
seconds, then the second
extension rings for 5 seconds,
then the third extension rings
for 5 seconds, then the
console rings continuously.
12-7
Lab 4 – Creating a Personal Ring Group

• Users and Devices > Group Programming > Personal Ring Groups form.
Reference
Online Help > Contents > Forms Reference > Forms N to R > Personal Ring
Groups

1 In the Personal Ring Groups form, select Add. The Personal Ring Groups
add window opens.
2 In the Personal Ring Groups add window, enter The extension to be dialed to
the extension of one of your sets as the Personal access the PRG is entered.
Ring Group number, or prime extension. This is the prime extension.
Select Save. The data is saved and
displayed in the Personal Ring
Groups and the Members
sections of the Personal Ring
Groups form.
3 In the Personal Ring Groups form, select Add The Personal Ring Groups
Member. add members window opens.
4 In the Personal Ring Groups add members The data is saved and
window, enter another one of your extensions, displayed in the Personal Ring
and then select Save. Groups Members section.
5 Repeat steps 3 and 4 for another one of your A total of three members are
extensions. listed.
6 Using a set not in the group, call the prime All member sets will ring.
extension.
7 In the Multiline Set Keys or User and Device A Handoff Key is programmed
Configuration form, program a Handoff Key for on each PRG set.
each set in the PRG.
8 Call the prime extension and answer one of the Call is connected.
ringing members.
9 Press the Handoff key on the answered set. The call is pushed to the other
two members and they begin
ringing.
10 Answer one of those sets. Call is disconnected from the
first set and connected to
second set.
11 Press the Handoff key on the first set. The call is pulled back.

12 Verify Group Presence Control and Group COS for presence control is
Presence Third Party Control in the COS for the verified.
PRG sets.
13 Enter the FAC for Group Presence – Leave One set is now absent.
Group on one of the PRG sets.
14 Call the prime extension again. The absent set fails to ring.
15 Enter the FAC for Group Presence – Join Group The set is now present.
on the same PRG set.

The following MiCW screens are used to perform some of the same
12-9

SMDR, Printers, and System Ports
Module 13: SMDR, Printers, and System Ports
Lab 1 – Using a Telnet Session to Capture TCP/IP Socket Data

• System Properties > System Settings > Application Logical Ports form.

1 In the Application Logical Ports form, double- The Application Logical Port
click on Maintenance Logs. change window opens.
2 In the Application Logical Port change window, The data is saved and
enter LPR1 in the Port Physical Name field. displayed in the Application
Logical Ports form.
Select Save.
3 Open a Command Window and enter, telnet The telnet program is
<controller IP address> 1754 connected to the TCP/IP
socket, which is the LPR1
output. The screen is blank.
4 In the Maintenance Commands form, make one The extension is busied and
of your sets busy. information is displayed in
both the Response field and
in the telnet window.
5 Return the extension to service. The extension returns to
service and displayed in
both the Response field and
in the telnet window.
6 At this point, you have the capability of copying
and pasting from the telnet window into a word
processing application such as Notepad. From
there, you can print it to a printer.
13-1
Lab 2 – Programming SMDR

• System Properties > System Feature Settings > SMDR Options form.

1 In the SMDR Options form, select Change. The SMDR Options change
window opens.
2 In the SMDR Options change window: The data is saved and
displayed in the SMDR
• Select Yes for Report Incoming Calls
Options form.
• Select Yes for Report Outgoing Calls
• Select Yes for Report Internal Calls
• Enter a System Identification number in the
System Identification field.
Select Save.
3 In the Class of Service Options form, verify that The COS for the IP sets is
SMDR External and SMDR Internal are set to verified for SMDR internal and
Yes in the COS for your IP sets. external recording.
4 Open a Command Window and type, telnet The telnet program is
socket, which is the SMDR
logs output. The screen is
blank.
5 Generate some records by placing calls and The telnet window displays the
observe the results through the telnet session. activity.
6 In the Maintenance Commands form, enter The SMDR log is displayed in
LOGSYS READ SMDR ALL and select Submit. the Response field.

Digital Trunks (3300 ICP Only)
Module 14: Digital Trunks (3300 ICP Only)
Lab 1 – Programming PRI Trunks Along With CPN Substitution

• Hardware > Modules > Controller Module Configuration form.
• Hardware > Framers > Dual T1-E1 Framers form.
• Trunks > Digital > Digital Link Descriptors form.
• Trunks > Digital > Digital Links form.
• Trunks > Digital > MSDN/DPNSS/DASSII Trunk Circuit Descriptor form.
• Trunks > Trunk Attributes form.
• Trunks > Digital > Digital Trunks form.
• Trunks > Digital > Network Synchronization form.
• Trunks > Digital > ISDN > ISDN Protocol form.
• Trunks > Digital > ISDN > Outgoing Call Characteristics > DID Ranges for CPN
Substitution form.
• Trunks > Digital > ISDN > Outgoing Call Characteristics > CPN Substitution form.
Reference
Online Help > Contents > System Programming > Trunks > Digital Trunks >
Program Embedded PRI/QSIG Trunks
The diagram below depicts the hardware setup in most lab environments. The CO ports used
may vary. This lab assumes that straight-through cables are being used.
You will be using the Individual Trunk Access FAC to access one of your new trunks, call out to
the CO, and dial another of your own labs’ extensions.
Use 701-10L-NNNN where L = Destination Lab Number and NNNN = Destination Lab’s
Extension. All Lab Extensions range from 1000 to 1999.
14-1
An example for Lab 3 is shown in the diagram below.

• In Part 1, Lab 3 extension 1003 calls its own Lab 3 extension 1004. This requires
programming 701-103-1004 on Lab 3. The CO strips the first 6 digits, ringing extension
1004 on Lab 3, which displays 701-103-1003 as the calling party. This is accomplished
using CPN Substitution. Calling your own lab is an exercise in recognizing that CPN
substitution is working before other labs have completed their programming.
• In Part 2, Lab 3 extension 1003 calls Lab 5 extension 1004. This requires programming 701-
105-1004 on Lab 3. The CO strips the first 6 digits, ringing extension 1004 on Lab 5, which
displays 701-103-1003 as the calling party. This is accomplished using CPN Substitution.
Use this planning form to plan your programming.

Configure the Module and Framer

1 In the Controller Module Configuration form, make The module is

sure that the module is programmed as a Dual programmed as a Dual
Framer module. If it isn’t, program it for one. Framer.
2 In the top frame of the Dual T1-E1 Framers form, The data is entered,
double-click the appropriate controller module and: saved, and displayed in
the Dual T1-E1 Framers
• Assign an available unit number to the framer.
form.
• Label the circuit Dual Framer.
Select Save.
3 In the bottom frame of the Dual T1-E1 Framers form, The data is entered,
double-click on Port 1 and select T1 from the saved, and displayed in
Interface Type drop-down menu. the Dual T1-E1 Framers
form.
Select Save.
Define the Protocol Characteristics of the Links in a Descriptor Number

4 In the Digital Link Descriptors form, create a new The Digital Link
descriptor by selecting Add. Descriptors add window
opens.
5 In the Digital Link Descriptors add window: The data is displayed in
the Digital Link Descriptors
• Enter a number in the Number field.
form.
• Select B from the Address for Message Control
drop-down menu.
NOTE: The CO end of the link is set to A.
• Select ISDN Node from the Integrated Digital
Access drop-down menu.
Select Save.
Assign the Descriptor Number to a Circuit

6 In the Digital Links form, double-click on Framer The data is displayed in

Port 1 and: the Digital Links form.
• Label the Link Connection PRI to CO
• Assign the Link Descriptor you just created to
Port 1.
Select Save.
14-3
Identify the Protocol Characteristics

7 In the MSDN/DPNSS/DASSII Trunk Circuit The MSDN-DPNSS-

Descriptor form, create a new descriptor by DASSII Trunk Circuit
selecting Add. Descriptor add window
opens.
8 In the MSDN-DPNSS-DASSII Trunk Circuit The data is displayed in
Descriptor add window: the MSDN-DPNSS-DASSII
Trunk Circuit Descriptor
• Enter a number in the Number field.
form.
• Select Universal T1 from the Card Type drop-
down menu.
• Select Local Office from the Far End Connection
drop-down menu.
Select Save.
Assign COSs and CORs to the Trunks

9 In the Trunk Attributes form, double-click on an The Trunk Attributes
available Trunk Service Number. change window opens.
10 In the Trunk Attributes change window: The data is displayed in
the Trunk Attributes form.
• Select Trusted from the Call Recognition Service
drop-down menu.
NOTE: This allows an External Hot Desk
Users to call in without first logging in. The
number is trusted.
• Enter COS 10 in the Class of Service field.
• Enter a 0 in the Dial In Trunks Incoming Digit
Modification – Absorb field.
NOTE: The CO will deliver the last four
digits.
• In the Trunk Label field, enter ISDN PRI.
Select Save.

Assign Identification Numbers to the Trunk Circuits

11 In the Digital Trunks form, double-click on the first The Digital Trunk change
circuit. window opens.
12 In the Digital Trunk change window: The data is displayed in
the Digital Trunks form.
• Enter 23 into the Number of Records to Change
field.
• Select the trunk number drop-down menu and
select Increment.
| Enter the first Trunk Number in the Value to
Change field. In this lab, use 101.
| Enter a one in the Increment by field.
• Select Change All To from the Trunk Service
Number drop-down menu. Enter the Trunk
Service Number previously created in the Value
to Change field.
• Select Change All To from the Circuit Descriptor
Number drop-down menu. Enter the Circuit
Descriptor Number previously created in the
Value to Change field.
• Select Change All To from the Interconnect
Number drop-down menu. Enter a one in the
Value to Change field.
Select Save.
Define the Clock Source

13 In the Network Synchronization form, select The PLID for the clock
Change and in the Clock Source first row, enter the source is entered.
PLID of one of your digital trunks. You can view the
PLIDs on the Digital Trunks form.
Program the Protocol Type and Variant for the Link

14 In the ISDN Protocol form, double-click on the port. The ISDN Protocol change
window is displayed.
15 In the ISDN Protocol change window, assign a The data is displayed in
protocol to run over the T1 link on Port 1 by selecting the ISDN Protocol form.
DMS 100 from the Protocol drop-down menu.
Select Save.
14-5
Verify the COSs for Trunks and Sets

16 In the Class of Service Options form, verify the The COS for trunks is
trunks’ COS has the following set to Yes: verified.
• ANI/DNIS/ISDN Number Delivery Trunk
• Public Network Access Via DPNSS
• SMDR External
• SMDR Internal
17 In the Class of Service Options form, verify the sets’ The COS for the sets is
COS has the following to set to Yes: verified.
• Display ANI/ISDN Calling Number Only
• Display ANI/DNIS/ISDN Calling/Called Number
• Public Network Access Via DPNSS
Test the Trunks
18 Test your trunks by dialing: The call can be completed.

The called set should
• Individual Trunk Access FAC followed by a 4-
display the name only.
digit trunk number.
• 701-10L-NNNN
| L = Your lab number
| NNNN = Idle extension in your lab that has

the appropriate display capabilities.
| Enter # to send the digits immediately or wait
for the timeout.
NOTE: There will be no dial tone after the trunk
number.
Define Number to Substitute DID Numbers for Calling Party Numbers
19 In the DID Ranges for CPN Substitution form, The DID Ranges for CPN
double-click on an available Index Number. Substitution change
window opens.
20 In the DID Ranges for CPN Substitution change The CPN Substitution is
window: associated with the DID
Range.
• Enter the DID Range of the included internal
extensions; L000-L999, where L = Your lab
number.
• Enter the CPN number you want to substitute for
any DID extension in the DID Range field. For
example: 701-10L-xxxx, where L = Your lab
number.
Select Save.

Indicate Which Substitutions to Apply to the Link

21 In the top pane of the CPN Substitution form, The CPN Substitution
double-click the link. change window opens.
22 In the CPN Substitution change window, enter a A Default Voice CPN is
Default Voice CPN for those DNs falling outside the defined.
DID Range; 701-10L-6551.
23 In the bottom pane of the CPN Substitution form, The DID Range Index is
select Add Member and enter the DID Index just associated with the
created. selected link.
Select Save.
24 Leave the following forms at default:
• Bearer Capabilities form, with Fixed Bearer
Capabilities set for Speech and UDI.
• High Layer Compatibility form blank
• Calling Line ID Restriction form, with Fixed
Capability and both Voice and Data allowed.
Test CPN Substitution

display the name and the
digit trunk number.
substituted number.
• 701-10L-NNNN

for the timeout.
number.
14-7
Test the Default CPN

26 In the DID Ranges for CPN Substitution form, The DID Range does not
change the DID Range to NOT include one of your include an extension.
extensions.
display the name and the
digit trunk number.
Default Voice CPN.
• 701-10L-NNNN

for the timeout.
number.
28 In the DID Ranges for CPN Substitution form,
change the DID Range to once again include your
extensions.


14-9
Lab 2 – Monitoring T1 Links (Optional)

1 In the maintenance command field: Link availability and statistics

are displayed in the
• Enter EDT SHOW LINK INFO
response field.
• Enter DTSTAT READ <PLID>
2 Enter DTSTAT CLEAR <PLID> Resets link performance
statistics to zero.
3 Enter NETSYNC SETSOURCE <NUMBER> - forces the
<NUMBER/FREERUN/AUTO> system to synch to the
source specified by number.
This is the number from the
Network Synchronization
form.
<FREERUN> - forces the
system to ignore all other
synch sources and run at its
own speed
<AUTO> - directs the
system to synch to the best
available source from the
sources listed in the Network
Synchronization form.
4 Enter NETSYNC SUMMARY 1 Displays the current state of
the assigned synch sources
from the perspective of the
main controller.
5 Enter TEST HYBRID <PLID> Tests the T1 hybrid at its
output.
The entire link must be busied before using this
command.
6 Enter CCS Trace Enable Continuous Turns the trace facility on
and outputs real-time to the
screen.
7 Make a call and review the information being
captured.
8 Enter CCS Trace Disable Turns the trace facility off.

Automatic Route Selection (ARS)
Module 15: Automatic Route Selection (ARS)
Lab 1 – Making Calls Using ARS

• Trunks > Digital > Trunk Groups form.
• Call Routing > Automatic Route Selection (ARS) > ARS Digit Modification Plans form.
• Call Routing > Automatic Route Selection (ARS) > ARS Routes form.
• Call Routing > Automatic Route Selection (ARS) > ARS Digits Dialed form.
• Call Routing > Automatic Route Selection (ARS) > ARS Leading Digits form.
Reference
Online Help > Contents > System Programming > Initial Configuration >
Program Automatic Route Selection
Use the planning forms to plan your programming. The screen shots at the end of the lab will
help guide you.
15-1

Plan and Troubleshoot
Program Forms
15-3
Open an SMDR Session

1 Open a Command Window and type, telnet The telnet program is

socket, which is the SMDR
logs output.
Place the Trunks into a Trunk Group

2 In the Trunk Groups form, select Add. The Trunk Groups add
window opens.
3 In the Trunk Groups add window: The data is saved and
displayed in the Trunk
• Enter a Trunk Group Number.
Groups form.
• Select the Terminal radio button for the Hunt
Mode.
• Enter Digital Trunks in the Comments field.
• Leave the remaining fields at default.
Select Save.
4 In the Trunk Groups form, select the new trunk The Trunk Groups add
group and then select Add Member. member window opens.
5 Using range programming, add the digital trunks The trunks are added to the
programmed in an earlier module. new trunk group.
Define Digit Modification Plans

6 In the ARS Digit Modification Plans form, double- The ARS Digit Modification
click on an available Digit Modification Number; Plans change window
Index 2 for example. Use Index 1 for absorbing opens.
zero digits.
7 In the ARS Digit Modification Plans change The data is saved and
window: displayed in the ARS Digit
Modification Plans form.
• Enter a 1 in the Number of Digits to Absorb
field.
Select Save.

Define the Route Numbers

8 In the ARS Routes form, double-click on an The ARS Routes change

unassigned Route Number; Route 1 for example. window opens.
NOTE: It is recommended to use the same Route
Number as the COR Group Number that will be
used.
9 In the ARS Routes change window: The data is entered, saved,
and displayed in the ARS
• Select TDM Trunk Group from the Routing
Routes form.
Medium drop-down menu.
• Enter the Trunk Group Number previously
programmed.
• Enter a COR Group Number. Best practice is
to use the same number as the Route Number;
COR Group 1 for example.
• Enter the Digit Modification Number previously
programmed; Digit Modification Number 2 for
example.
• Leave the Digits Before Outpulsing field blank.
Select Save.
Route Trunk Calls Based on Digits Dialed

10 In the ARS Digits Dialed form, select Add. The ARS Digits Dialed add
window opens.
11 In the ARS Digits Dialed add window: The data is displayed in
the ARS Digits Dialed
• In the Digits Dialed field, enter in the leading digit
form.
plus the number of wildcards that a user would
dial for local 10 digit access. For example,
9XXXXXXXXXX.
• In the Termination Number field, enter the Route
number previously programmed.
Select Save.
12 In the ARS Leading Digits form, double-click on the The ARS Leading Digit 9
Leading Digits entry of 9. change window opens.
13 In the ARS Leading Digit change window, select Yes The data is displayed in
from the Second Dial Tone drop-down menu, and the ARS Leading Digits
then select Save. form.
15-5
Testing the ARS Programming

14 Test the programming by dialing the DID digits that A trunk can be accessed.
will route to a softkey on the console. For example, A call can be answered
Lab 1 would dial 97011011500. This number falls inbound to the softkey
within the wildcards programmed under the ARS labeled External on the
Digits Dialed String. Attendant Console.
15 In the Maintenance Commands form, enter DGT The ARS digits and the
TRACE <digit string dialed> in the command route are displayed in the
window. Response window.
16 Use SMDR to verify which trunk was used and what The telnet window displays
was outpulsed. the information.
Note
The call must be completed to see the SMDR records.

Lab 2 – Emergency Calls Using ARS

Caution
Always allow all desktop devices to dial emergency numbers. The COR Group
number used for the emergency routes must not contain any COR numbers.
Reference
Programming Automatic Route Selection
Use the planning forms to plan your programming.
Define Route Number for 911

1 In the ARS Routes form, double-click on an The ARS Routes change

available Route Number; Route 2. window opens.
NOTE: It is recommended to use the same number
as the COR Group number that will be used, and
that COR Group number must not contain any
CORs.
2 In the ARS Routes change window: The data is displayed in the
ARS Routes form.
• Select TDM Trunk Group from the Routing
Medium drop-down menu.
• Enter the Trunk Group Number previously
programmed.
• Enter the COR Group Number that contains no
COR numbers.
• Enter a Digit Modification Number that absorbs
no digits; Digit Modification Number 1 for
example.
• Leave the Digits Before Outpulsing field blank.
• Select Emergency from the Route Type drop-
down menu.
Click Save.
15-7
Define Route Number for 9-911

3 In the ARS Routes form, double-click The ARS Routes change window opens.
on an available Route Number;
Route 3.
NOTE: It is recommended to use the
same number as the COR Group
number that will be used, and that
COR Group number must not
contain any CORs.
4 In the ARS Routes change window: The data is entered, saved, and displayed
in the ARS Routes form.
• Select TDM Trunk Group from
the Routing Medium drop-down
menu.
• Enter the Trunk Group Number
previously programmed.
• Enter the COR Group Number
that contains no COR numbers.
• Enter the previously programmed
Digit Modification Number that
absorbs one digit; Digit
Modification Number 2 for
example.
• Leave the Digits Before
Outpulsing filed blank.
• Select Emergency from the
Route Type drop-down menu.
Select Save.
Route Call Based on Digits Dialed

5 In the ARS Digits Dialed form, add 911 and 9911 digit strings are added.
the following:
9911 is added just in case an emergency
• 911, absorbing no digits. Select caller tries to dial a 9 to make an external
the route created in the previous call.
step for 911 calls.
• 9-911, absorbing one digit. Select
the route created in the previous
step for 9911 calls.
Digits to Follow must be zero.

Testing the Emergency Programming

6 Test the programming by dialing 911 A successful call will play a message from
and 9911 on your sets. the CO.
The Attendant Console should alert the
Emergency Call Log. Select F10 to clear
the alarm, F11 to delete the log entry.
7 In the Maintenance Commands form, The ARS digits and the route are
enter DGT TRACE <digit string displayed in the Response window.
dialed> in the command window.
8 Use SMDR to verify which trunk was The telnet window displays the
used and what was outpulsed to the information.
CO.
Note
The call must be completed to see the SMDR records.
15-9
Lab 3 – Restricting Numbers Using ARS

• System Properties > System Feature Settings > Class of Restriction Groups form.
Reference
Programming Automatic Route Selection
Refer to the table below. Use the planning forms to plan your programming.
Call Type Lobby Customer IT Managers Attendant COR Groups in

1001 Service 1003 1005 1550 COR Groups
1002 1004 Form
ARS Digits Dialed COR 1 COR 2 COR 3 COR 4 COR 5

Form
COR # in Station Attributes Form Grp: Members
911 1
9+911 2
9+XXXXXXXXXX R 3 1
9+1800+7 digits R 4 1
9+411 R R R 5 1-3

1 Plan the data to make the following calls using the The planning sheet is
restrictions defined in the table. completed.
• Directory Information 9-411
• Toll free calls 9-1-800 + 7 digits
2 Complete your ARS programming and verify that: Permitted calls will
display Invalid or ring
• Using sets with permission, dialed digits are
the Attendant.
accepted.
• Using sets with restrictions, dialed digits are denied. Denied calls will display
Access Denied.
3 Remove all restrictions by deleting the Members from all
COR Groups.

15-11


Hot Desking
Module 16: Hot Desking
Lab 1 – Programming Hot Desking

• Voice Network > Network Elements form.
• Voice Network > Cluster Elements form.
• Trunks > IP/XNET > ICP/PBX Networking form.
Note
If the MiCW was used to initially configure the system, steps 1 through 5 may
already be programmed.
Program a Cluster ID
1 In the Network Elements form, double-click on The Network Elements change

the local element. window opens.
2 In the Network Elements change window: A PBX Number/Cluster
Element ID is assigned to the
• Enter Lab L, where L=Lab Number
local element.
• Enter a PBX Number/Cluster Element ID
provided by the instructor.
Select Save.
3 In the Cluster Elements form, select the Create The Cluster Elements change
Cluster button. window opens.
4 Enter a name for the Cluster Element and select A cluster is created, named,
Save. and the local cluster member
is automatically added.
5 In the Cluster Elements form, double-click on the The Cluster Members change
local member in the bottom pane. window opens.
6 In the Cluster Members change window, enter The cluster member is
777L in the Cluster Element ID Digits field, where programmed.
L = Lab Number. Select Save.
If a message is received about
ARS digits not matching an
ARS Digits Dialed record,
select OK to continue.
16-1
7 In the ICP/PBX Networking form, double-click The ICP/PBX Networking form

on the ICP/PBX Number just created. tabs are displayed.
8 In the Profile tab, select the Yes radio button for The local PBX number is
the Local ICP/PBX. defined and is tied to the
System IP Address.
In the IP Networking tab, enter the System IP
Address in the Network IP Address field.
Select Save.
Add Two Hot Desk Users

9 In the User and Device Configuration form, add
two hot desk users by selecting Default User and
Device from the Add drop-down menu.
In the Profile tab, enter:
• Name, department, and location.
• A Hot Desk DN in the Number field.
• Select the Hot Desking User checkbox.
Select the Access and Authentication tab, enter
the User PIN field. Enter a 0-8 character password
using digits 0-9. Re-enter the password in the
Confirm User PIN field. For example, enter the DN
of the hot desk user as the PIN.
Select Save.
Assigning a COS to Hot Desk Users

10 In the Station Attributes form, assign COS 2 to A COS for Hot Desk Users is
the Hot Desk users. Verify the following: assigned.
• Ringing Line Select = Yes
• Hot Desk Remote Logout Enabled = Yes
Test the Hot Desking Functions
11 Using either the FAC (*31) or the Hot Desk Login The sets take on the new
softkey, log in both of your Hot Desk Users into identity of the hot desk user.
two of your lab IP sets.
12 Using a third set, call the original prime DN for the The station should be out of
set you logged into. service.
13 Using a third set, call the DN of a Hot Desk User Call should ring to the set
you created. the user is logged into.

Hot Desking
14 Using one of the Hot Desk sets, call a non-Hot The called set rings and
Desk set. displays the Hot Desk User’s
name and number.
15 Log out one of your Hot Desk Users. The set returns to the
original programming.
16 Using a third set, call the Hot Desk User’s DN that The DN should be out of
you just logged out. service.
17 Log out the other Hot Desk User. The set will return to the
original programming.

remaining labs in this course, then proceed to this screen.
16-3
Lab 2 – Programming External Hot Desking Along With Call

Recognition Service
This lab assumes:
• The PRI links are operational as they were in the Digital Trunks lab and are using CPN.
• The Trunk Service Number used by the digital trunks has Call Recognition Service set to
Trusted.
• EHDU licenses are available.

• System Properties > System Feature Settings > System Access Points form.
• Users and Devices > Telephone Directory Management > Call Recognition Service form.
• Users and Devices > Group Programming > Personal Ring Groups form.
1 In the User and Device Configuration form, double- An EHDU user is
click on one of the Hot Desk Users from the previous added.
lab:
In the Service Details tab:
• Select the Yes radio button for External Hot
Desking Enabled
• Enter the leading ARS digit in the External Hot
Desking Dialing Prefix field. Use 9 for this lab.
• Enter an external number in the External Hot
Desking Number field. This is provided by the
instructor. For example, 701-591-2101.
In the Access and Authentication tab, enter and confirm
a User PIN.
Select Save.
2 In the Class of Service Options form, verify the COS A COS for EHDUs is
for External Hot Desk Users has the following option verified.
settings:
• Hot Desk External User – Display Internal Calling ID
= Yes
• Hot Desk External User – Permanent Login = Yes
• Public Network Access Via DPNSS = Yes

Hot Desking
3 In the System Access Points form, enter a unique DN An EHDU access

in the following fields: number and callback
number are entered.
• Hot Desking Access Number. For example, 1700.
• Hot Desking Callback Before Digit Collection
Number. For example, 1750.
4 In the Call Recognition Service form, note the EHDU All EHDU users and
and the corresponding EHDU number. their corresponding
EHDU number are
displayed.
5 From the device listed as the External number, dial the A dial tone is heard.
Hot Desk Access number. For example, 701-101-1700.
Since you are calling
from the Trusted device,
and Hot Desk User –
Permanent Login is set
to Yes, the EHDU user
is automatically logged
in.
6 Dial an internal extension. The extension rings and
displays the EHDU’s
name and number.
7 Hang up and dial the Hot Desking Callback Before Digit A busy tone is heard.
Collection Number from the Trusted device.
8 Hang up. The system will ring
back with the EHDU
extension as the source
of the call.
The EHDU’s name and
number are displayed.
9 Answer and press any key. Dial tone is heard.
10 Dial another extension in your lab. The extension rings and

displays the EHDU’s
name and number.
11 In the Personal Ring Groups form, create a PRG with
your External Hot Desk user as a member.
12 Repeat steps 7 through 10. The extension rings and
displays the PRG’s
name and number.
13 Delete the PRG.
16-5

The following three MiCW screens are used to perform the same
parallel with the remaining labs in this course, then proceed to these screens.

Hot Desking
16-7

Call Rerouting
Module 17: Call Rerouting
Lab 1 – Programming Call Rerouting – Always

Use the planning form to plan your programming. Use three of your lab phones:
This Phone Will Be: Lab Extension

A calling set
A target set
An alternate destination set
Always Originating Device

Directory
Alternative
DID TIE CO Internal Number
Number
1
2
3
4
Call Rerouting 1st 2nd

Directory DND
Alternative Alternative
Number Day Night1 Night2 Type
Number Number
17-1
• Call Routing > Call Handling > Call Rerouting Always Alternatives form.
• Call Routing > Call Handling > Call Rerouting form.

1 In the Call Rerouting Always Alternatives form, The Call Rerouting Always
double-click on an available Always Alternative Alternatives change window
Number. opens.
NOTE: It is recommended to leave number one as
default, with no rerouting.
2 In the Call Rerouting Always Alternatives change The data is displayed in the
window: Call Rerouting Always
Alternatives form.
• Select the Originating Device INT Reroute
radio button.
• Enter the DN of the alternate destination set.
Select Save.
3 In the Call Rerouting form, double-click on the The Call Rerouting change
target set. window opens.
4 In the Call Rerouting change window, program the The rerouting rule is
Always Alternative Number just programmed to the programmed.
Night1 mode only.
Select Save.
5 From the Attendant Console, place the system in The call should ring on the
Day mode. target set.
Call the target set from the calling set.
6 From the Attendant Console, place the system in The call should ring on the
Night1 mode. alternate destination set.
Call the target set from the calling set.
7 Remove the programming. The programming is
removed.

Call Rerouting
Lab 2 – Call Rerouting to First and Second Alternatives

Use the planning form to plan your programming. Use four of your lab phones.
This Phone Will Be: Lab Extension

A calling set
A target set
A first alternate destination set
A second alternate destination set
First and Second Alternative Rerouting Planner
1st Alternative Busy / DND No Answer Directory

Number DID TIE CO INT DID TIE CO INT Number
1
2
3
4
Busy / DND / No Answer Directory

2nd Alternative
Number
Number DID TIE CO INT Routed To
1
2
3
4
Call Rerouting 1st 2nd

Directory DND
Alternative Alternative
Number Day Night1 Night2 Type
Number Number
17-3
• Call Routing > Call Handling > Call Rerouting First Alternatives form.
• Call Routing > Call Handling > Call Rerouting Second Alternatives form.

1 In the Call Rerouting First Alternatives form, The Call Rerouting First
double-click on First Alternative number 2. Alternatives change
window opens.
default.
2 In the Call Rerouting First Alternatives change The data is displayed in
window, program the following: the Call Rerouting First
Alternatives form.
• Busy/DND Int = This
• No Answer Int = This
• Leave the remaining fields at Normal.
• Enter the DN of your first alternate destination set.
Select Save.
3 In the Call Rerouting Second Alternatives form, The Call Rerouting
double-click on Second Alternative Number 3. Second Alternatives
default.
4 In the Call Rerouting Second Alternatives change The data is displayed in
window, program the following: the Call Rerouting
Second Alternatives form.
• Busy/DND/No Answer Internal = This.
• Leave the remaining fields at Normal.
• Enter the DN of your second alternate destination
set.
Select Save.
5 In the Call Rerouting form, double-click on the target The Call Rerouting
set. change window opens.
6 In the Call Rerouting change window: The data is entered,
saved, and displayed in
• Enter the First Alternative number programmed
the Call Rerouting form.
previously in the Call Rerouting – 1st Alt field.
• Enter the Second Alternative number
programmed previously in the Call Rerouting – 2nd
Alt field.
Select Save.

Call Rerouting

7 Call the target set from the calling set, but do not The call should ring on
answer it. the target set, then route
to the first alternate
destination set, then to
the second alternate
destination set.
8 Place the target set into DND. The target set is in DND.
9 Call the target set from the calling set. The call should ring on
the first alternate
destination set, and if not
answered, route to the
second alternate
destination set.
10 Place the first alternate destination set into DND. The first alternate
destination set is in DND.
11 Call the target set from the calling set. The call should ring on
the second alternate
destination set.
12 Remove the DND and reroute programming. DND and reroute
programming is removed.
17-5
MCD Embedded Voice Mail
Module 18: MCD Embedded Voice Mail
Lab 1 – Setting Up Voice Mail

• Voice Mail > System Settings > VM Port Capacity form.
• Voice Mail > System Settings > VM Ports form.
• Users and Devices > Group Programming > Hunt Groups form.
• Voice Mail > System Settings > VM Prompt Languages form.
• Voice Mail > System Settings > VM Options form.
• Voice Mail > System Settings > VM Business Hours Settings form.
Reference
Online Help > Contents > System Applications > Messaging > Voice Mail
(Embedded) > Programming
Caution
To prevent possible toll fraud through voice mail ports, use the proper COSs
and CORs in the Station Attributes form to prevent external dialing.
Discuss with the customer their exact requirements before opening access to
external numbers through the voice mail ports. For example, the customer
may request to allow Message Notification or Pager Notification which may
require unrestricted ARS and COR on the voice mail ports.
Otherwise, a COR should be used in ARS to block all access to external

numbers, included emergency services.
Note
A Feature Access Code for Message Waiting Activate and Message Waiting
Deactivate must be programmed for the Message Waiting Indicator lamp to
function. These codes were included when the Feature Access Codes were
imported in a previous module.
18-1

1 In the VM Port Capacity form, select Change. The VM Port Capacity
2 In the VM Port Capacity change window, enter the The VM Port Capacity is
number of voice mail ports available in the system programmed.
and then select Save.
3 In the Class of Service Options form, verify the A COS for Voice Mail ports
COS for the voice mail ports has the following is verified.
settings:
• COV/ONS/E&M Voice Mail Port = Yes
• Voice Mail Softkey = Yes
4 In the VM Ports form, double-click on the first Port The VM Ports change
ID number. window opens.
5 In the VM Ports change window, assign available The data is displayed in the
extension numbers to the voice mail ports by VM Ports form.
selecting the first port and performing Change
Range programming on it.
6 In the Station Attributes form, assign COS 5 to The COS and COR are
the voice mail port extensions. assigned to the voice mail
port extensions.
NOTE: CORs for voice mail port extensions are
also programmed here.
7 In the Hunt Groups form, create a voice mail hunt The data is displayed in the
group that contains all of the voice mail port Hunt Groups form.
extensions.
You can have a single or
• Assign a unique directory number for the hunt multiple voice mail hunt
group. This will be the pilot number. group for the system. All
voice mail ports must belong
• Set the hunt group in Circular hunting mode. to a voice mail hunt group,
• Assign COS 5 to the voice mail ports. except when used for RAD
• The Hunt group type must be set to Voicemail. greetings.
• Add the directory numbers of each voice mail
port to the hunt group.
8 In the VM Prompt Languages form, select the The voice mail prompts will
language settings to the appropriate language in now be in the local language
your area. Disable the Bilingual Option if only one and you will no longer hear
language is required. the bilingual prompt.
9 In the VM Options form, check the Allow Transfers The data is displayed in the
To Any Number checkbox. VM Options form.
10 In the VM Business Hours Settings form, select The VM Business Hours
Change. Settings change window
opens.

11 In the VM Business Hours Settings change The data is displayed in the

window, select ICP Day/Night Mode. VM Business Hours Settings
form.
12 Reboot the system to initialize the Embedded
Voice Mail system.

18-3

Lab 2 – Managing Voice Mailboxes

• Call Routing > Call Handling > Call Rerouting First Alternatives form.

1 In the User and Device Configuration form, The data is displayed in the
program each user’s mailbox by performing the User and Device
following: Configuration form.
• Double-click on the user. The user information,
• Select the Voice Mail tab. mailbox number, associated
extension, and mailbox type
In the Voice Mail tab: are automatically populated.
• Select the Voice Mail checkbox.
• Entering a 3-digit to 6-digit passcode is
required by the user, depending on the
passcode length setting. The system requires
users to enter their current passcode to retrieve
their messages. The default passcode is 1111.
Select Save.
2 In the Call Rerouting First Alternatives form, A Call Rerouting First
create a rule to route to the voice mail hunt group Alternative number is set to
for Busy and No Answer for all sets by performing go to voicemail for all sets.
the following. Best practice is to not use #1, as it is
the default for all extensions.
• Set Call Rerouting First Alternative Rule to This
for all sources of calls.
• Set the destination as the Hunt Group pilot
number for this lab.
In the Call Rerouting form, assign the Call
Rerouting First Alternative Rule to the user
extensions only.
18-5

remaining labs in this course, then proceed to this screen.

Lab 3 – Using Voice Mail

Use this lab to set up voice mail on your sets. You will be using the Voice Mail > System
Settings > VM Options form
Initialize User’s Voice Mail
1 Initialize all voice mailboxes by dialing the voice

mail hunt group pilot number and following the
prompts.
Enter Initial Passcodes

2 In the VM Options form, select Change. The VM Options change
window opens.
3 In the VM Options change window, change the The data is displayed in the
passcodes based on instructor guidelines. VM Options form. The
Admin Mailbox can now be
• Enter a 4-digit Admin passcode
accessed via the phones.
• Enter a 4-digit Manager passcode
• Enter a 4-digit Technician passcode
Select Save.
Access System Administrator Mailbox to Set Greetings

4 Access the System Administrator’s mailbox by

performing the following:
• Dial the voice mail hunt group pilot number.
• Press *
• Entering the administrator’s mailbox number
9999.
• Enter the administrator’s new passcode from
the previous step.
• Press 4 for the System Greetings menu.
• Press 1 for the Primary Greeting.
• Record greetings for Business Open, Business
Closed, and a Temporary Greeting.
5 Place a call to an extension and let it ring to the
user’s voice mailbox. Leave a message in the
mailbox.
6 From the called extension, access the user’s
mailbox. Play the message.
18-7
Lab 4 – Setting Up Visual Voice Mail (Optional)

This lab requires a phone that supports Visual Voice Mail.
In this lab, you will be using the Voice Mail > VM Mailboxes form.
1 In the VM Mailboxes form, select a mailbox whose The mailbox is now set up to
user has a phone that supports Visual Voice Mail provide Visual Voice Mail.
and enter the Visual Voice Mail Hunt Group
Number. Use the VM Hunt Group number.
2 Call the set and leave a message.
3 Press the Superkey and then select Voicemail. Log
into the mailbox, select the new message, and play
it. What is displayed on the set when retrieving the
message?

Lab 5 – Managing Distribution Lists (Optional)

In this lab, you will be using the Voice Mail > VM Distribution Lists form.

1 In the VM Distribution Lists form, select Add. The VM Distribution Lists
add window opens.
2 In the VM Distribution Lists add window: The data is displayed in the
VM Distribution Lists form.
• Enter an ID number from 1 to 49
• Enter a Name
Select Save.
3 Add some of your mailboxes to the distribution list. The mailboxes are added to
the distribution list.
4 Test the 3-digit distribution list by using a set’s A voicemail is sent to all on
voicemail and selecting the programmed the distribution list.
distribution list.
18-9
Lab 6 – Entering New Passcodes (Optional)

In this lab, you will be entering the:
• Technician passcode
• Administrator passcode
• Manager passcode
• Operator’s mailbox passcode

Use this planner.
Passcode Type Entered Passcode New Passcode

Technician
Administrator
Manager
Operator Mailbox
Change Technician Passcode from a Phone

1 Dial voice mail, log on as the administrator (*, The administrator is accessed on
9999), and use the technician passcode. a technician level.
2 Press 9. "Please enter a technician
function code" is heard.
3 Press 17271. "Please enter a technician
4 Enter a new four-digit passcode. "Please enter a technician
5 Enter a new four-digit passcode again. "Your passcode has been
changed. Please enter a
technician function code" is heard.
6 End the call. The call is ended.
Change Administrator Passcode from a Phone

7 Dial voice mail, log on as the administrator, The administrator is accessed on

and use the administrator passcode. an administrator level.
8 Press 6, and then press 1. “Enter a new administrator
passcode” is heard.
9 Enter a new four-digit passcode. “For confirmation, please reenter
your new passcode” is heard.

10 Enter a new four-digit passcode again. “Your passcode has been

changed.
Change Manager Passcode from a Phone

12 Dial voice mail, log on as the administrator, The administrator is accessed on

and use the administrator passcode assigned an administrator level.
above.
13 Press 6, and then press 3. “Enter a new manager passcode”
is heard.
15 Enter a new four-digit passcode again. “Your passcode has been
changed.
Change Operator Mailbox Passcode from a Phone

17 Dial voice mail and log on to the operator’s There will be a pause while the
mailbox 0 (*, 0). interdigit timer expires. “Welcome,
the operator” is heard.
18 Enter the default operator passcode of 1234. Normal voice mail options are
heard.
19 Press 8 (U), then press 7 (P). “Enter your new passcode” is
heard.
21 Enter a new four-digit passcode again. "Your passcode has been
changed.
18-11
Lab 7 – Setting Up the Auto Attendant

Use the Administrators mailbox to record and customize the open and closed greetings.

1 From your lab, call into your lab’s main number by The auto attendant plays the
dialing 9-701-10L-NNNN, where: appropriate Open or Closed
greeting.
• L = Your lab number
• NNNN = Voice Mail Hunt Group pilot number.
2 After hearing the correct greeting, dial one of your The lab extension rings.
lab extensions.

Music on Hold and Paging
Module 19: Music On Hold and Paging
Lab 1 – Programming and Installing Music on Hold

In this lab, you will install an embedded MOH source. The instructor will provide the .wav file.
• Music On Hold > System Audio Files Update form.
• System Properties > System Feature Settings > System Options form.
• System Properties > System Feature Settings > System Access Points form.
1 In the System Audio Files Update form, select The data is displayed in the
the Browse button, navigate to and select the MOH System Audio Files Update
.wav file, and then select Update. form and the file is uploaded
to the system.
2 In the System Options form, select Change. The System Options change
window opens.
3 In the System Options change window, select the The data is displayed in the
Yes radio button for Music on Hold, and then System Options form.
select Save.
4 In the System Access Points form, select The System Access Points
Change. change window opens.
5 In the System Access Points change window, The data is displayed in the
select Embedded from the Music Source drop- System Access Points form.
down menu, and then select Save.
6 Call one of your sets, answer it, and then place the The MOH recording is
called set on hold. heard.
19-1
Upgrading or Reloading Software
Module 20: Upgrading or Reloading Software
Lab 1 – Perform a Software Upgrade

The software has already been downloaded and is ready to be installed. There is no need to
download it from MOL. It is assumed at this point that the student knows how to access and
download new software from MOL. The instructor will inform you of the location of the files.
Note
These procedures assume that an FTP server has been installed on your PC
and has been configured to use a specific folder for transferring files.

1 Navigate to the location of the
MCD_Installation_<Latest Rel>.exe file in
Windows Explorer.
2 Launch the FTP server. The FTP server is started and its
window is displayed.
3 Run MCD_Installation_<Latest Rel>.exe. The MCD Install Wizard begins.
4 Follow the wizard prompts. The files are copied to the
designated folder. This folder is
defined by the FTP client.
5 Run MCDSoftwareInstallerSetup_<Latest The InstallShield Wizard window
Rel>.exe opens.
6 Follow the wizard prompts. The Software Installer tool is
installed and ready.
7 Select Start > Programs > Mitel The Software Installer window
Communications Director Software Installer. opens.
8 Perform an Offline Upgrade. Use your PC as
an FTP server.
20-1
Interconnect Restrictions
Appendix B: Interconnect Restrictions
Lab 1 – Establishing Restrictions Between Devices

• Call Routing > Call Handling > Interconnect Restriction form.
• Users and Devices > Advanced Configuration > IP Telephones > Multiline IP Sets form.
Planning Sheet
Device Extension Interconnect Number
Interconnect Restriction Planner

From To Interconnect Number
Interconnect
Number 1 2 3 4 5 6 7 8 9 1 01 11 21 31 41 5
1
2
3
4
5
6
7
B-1

1 In the Interconnect Restriction form, double- The Interconnect Restriction
click on From Interconnect Number 1. change window opens.
2 In the Interconnect Restriction change window, Interconnect Restriction 1 is
select the Restricted radio button for To programmed.
Interconnect Number 2.
NOTE: This is for lab purposes only. It is
recommended that the default interconnect
restriction number 1 remain as default with no
restriction programmed.
3 In the Service Details tab of the User and Device Interconnect Restriction 2 is
Configuration form, assign interconnect assigned to one of your lab IP
restriction 2 to one of your IP sets. sets.
4 Call that set from another set. What happens?
5 Make a call from that set. What happens?
6 In the Interconnect Restriction form, program an Interconnect restriction 2 is
interconnect restriction from number 2 to number programmed.
1.
7 Make a call from that set again. What happens?
8 Remove all interconnect restrictions. The interconnect restrictions
are removed.
B-2 MCD Basic I&M Lab Workbook_6.0_1.doc

Tenanting
Appendix C: Tenanting
Lab 1 – Programming a Tenant
An MCD controller will be used at an office with two tenants. A single attendant console will be
responsible for answering all incoming calls for both tenants.
• System Properties > System Feature Settings > Tenants form.

1 In the Tenants form, program tenant numbers 2

and 3 to be occupied.
2 In the User and Device Configuration form,
program two of your sets as Tenant 2 and two as
Tenant 3. Leave the Attendant Console as
Tenant 1.
3 Ensure that Tenant 2 cannot call Tenant 3 sets.
4 Ensure that Tenant 3 cannot call Tenant 2 sets.
C-1
Speed Calls
Appendix D: Speed Calls
Lab 1 – Programming User Speed Call Keys

In this lab, you will be using the Users and Devices > User and Device Configuration form.
1 In the User and Device Configuration form, The Keys tab is displayed.
double-click on one of your multiline IP sets, and
then select the Keys tab.
2 In the Keys tab, select an available button. The button’s programming
fields are displayed.
3 In the button’s programming fields: The data is displayed in the
Multiline Set Keys form.
• Enter SCxxxx in the Label field, where xxxx is
the target directory number.
NOTE: The number of characters in a label is
limited on opposing keys, such as keys 3 and 4
on a 5340 set for example.
• Select User Speedcall from the Line Type drop-
down menu.
• Enter the target directory number in the Button
Directory Number field.
Select Save.
4 Press the Speed Call key. It should place a call to the
other set.
D-1
Lab 2 – Allocate Personal Speed Calls to Users

• Users and Devices > Advanced Configuration > Personal Speed Call Allocation form.
• Users and Devices > Advanced Configuration > Personal Speed Calls form.
1 In the Personal Speed Call Allocation form, Ten personal speed call
double-click on one of your lab phones and assign numbers are allocated to the
a block of 10 personal speed call numbers to the selected phone.
phone.
2 Note the following FACs from the Feature Access Store =
Code form:
Invoke =
• Personal Speed Call - Store Remove =
• Personal Speed Call – Invoke
• Personal Speed Call - Remove
3 On the phone: A Personal Speed Call is
programmed.
• Enter the Personal Speed Call – Store feature
code.
• Enter a two-digit personal speed call index
number from 00 to a maximum of 09.
• Enter one of your other lab extension numbers.
Hang up.
4 In the Personal Speed Calls form, select the DN The DN is selected and the
that has the block of speed call number assigned speed call index number and
to it. the target extension are
displayed.
5 On the phone: The target extension rings.
• Enter the Personal Speed Call – Invoke feature
code.
• Enter the Speed Call Index number.
6 On the phone: The speed call number is
removed.
• Enter the Personal Speed Call – Remove
feature code.
• Enter the Speed Call Index number.
D-2 MCD Basic I&M Lab Workbook_6.0_1.doc

Speed Calls
Lab 3 – Programming System Speed Call Numbers

In this lab, you will be using the System Properties > System Feature Settings > System Speed
Calls form.
1 In the System Speed Calls form, select Add and The data is displayed in the
enter: System Speed Calls form.
• The speed call number that will be entered by
the user.
• The actual number that the speed call number
will dial. Use one of your lab phones.
• Select the Override Toll Control Yes radio
button so the set’s CORs are to be ignored.
Select Save.
2 On one of the lab phones, enter the speed call The target set rings.
number.
3 Remove the system speed call programming.
D-3
Lab 4 – Programming CDE Speed Calls

1 In the User and Device Configuration form, The Keys tab is displayed.
double-click on one of your multiline IP sets, an
then select the Keys tab.
2 In the Keys tab, select an available button. The button’s programming
fields are displayed.
3 In the button’s programming fields: The data is displayed in the
User and Device
• Enter SCxxxx in the Label field, where xxxx is
Configuration form.
the target number.
NOTE: The number of characters in a label is
limited on opposing keys, such as keys 3 and 4
on a 5340 set for example.
• Select CDE Speedcall from the Line Type
drop-down menu.
• Enter the Individual Trunk Access FAC
followed by a trunk number in the Button
Directory Number field.
Select Save.
4 Use the CDE Speedcall Key to dial the new digit The digit string is dialed.
string.
5 Remove the CDE Speed Call programming.
D-4 MCD Basic I&M Lab Workbook_6.0_1.doc

Intercept Handling
Appendix E: Intercept Handling
Lab 1 – Changing Intercept Handling

• Call Routing > Call Handling > Intercept Handling form.
1 In the Intercept Handling form, modify an

intercept instance to reroute calls to one of your
extensions when the attendant is dialed while the
system is in night service.
NOTE: It is recommended that the default
Intercept Number 1 not be changed. Ensure that
the call to the attendant cannot be completed,
including going to voice mail via call rerouting
rules.
2 Modify the same intercept instance to reroute calls
to one of your attendant’s softkeys for:
• Dial an unassigned (non-existent) DN
• Dial a DN that is Out of Service
3 In the Station Attributes form, assign the
Intercept Number to a one of your sets.
4 Verify your Intercept Handling programming from
the designated set.
E-1
Account Codes
Appendix F: Account Codes
Lab 1 – Changing Set Privileges

Create an independent account code that allows you access to long distance calls from a
single-line telephone that is restricted from placing this type of call.
In this lab, you will be using the System Properties > System Feature Settings > Independent
Account Codes form.

Planner
_______________________
Extension _______________________
Numbers _______________________
_______________________
COS Number for
Sets
Feature Access
Code for
Account Code
Verified
(Independent) COS Number COR Number
Account Codes
1 In the Independent Account Codes form, create

an independent account code, such as 123456,
that allows you to dial long distance calls.
2 From one of your phones, complete a simulated
long-distance call.
F-1
Lab 2 – Tracking and Billing Calls Using Non-Verified Account

Codes - Not Forced
Create incoming and outgoing call records for your system. The records must include Non-
Verified Account Codes - Not Forced.
• System Properties > System Feature Settings > Independent Account Codes form.
Reference
Online Help > Contents > System Features > Features A to B > Account
Codes-Verified and Non-Verified

Planner
_________
_________
Extension Numbers
_________
_________
SMDR Options
Report Account Codes

Report Incoming Calls
Report Outgoing Calls
Class of Service Options
Class of Service Number

Forced Non-Verified Account
Code
Non-Verified Account Code
SMDR - External
Feature Access Code
1 Complete the system programming using the required forms.

2 Generate incoming and outgoing call records.
3 Verify the call records that include Non-Verified Account Codes.
F-2 MCD Basic I&M Lab Workbook_6.0_1.doc

Account Codes
Lab 3 – Tracking and Billing Calls Using Non-Verified Account

Codes
This lab is optional. In this lab, you will be using the:
• System Properties > System Feature Settings > Independent Account Codes form.
Reference
Online Help > Contents > System Features > Features A to B > Account
Codes-Verified and Non-Verified

Planner
_____________
_____________
Extension Numbers
_____________
_____________
SMDR Options
Report Account Codes

Report Incoming Calls
Report Outgoing Calls
Class of Service Options
Class of Service Number
Forced Non-Verified Account

Code
SMDR - External
ARS Routes
Route Number
Route Type
1 Complete the system programming using the required forms.

2 Generate incoming and outgoing call records.
3 Verify the call records that include Non-Verified Account Codes.
F-3
Traffic Reporting
Appendix G: Traffic Reporting
Lab 1 – Generating a Traffic Report

• System Properties > System Feature Settings > Traffic Report Options form.

1 In the Traffic Report Options form:

• Program a 15 minute time slot - to start in 15
minutes (or later)
• The system should generate a report in 30
minutes
• Traffic units should be CCS
• The traffic report file should NOT print as soon
as the system generates it
• The system should store up to 10 traffic files
• The reports should include Routes, Trunks and
Attendant Consoles
2 Wait for the reporting period to begin. Confirm
traffic collection is working with the TRAFFIC
STATUS maintenance command.
3 Make and answer several calls.
4 Generate, Answer, and Abandon calls to and from
the Attendant
5 When the period is over, use the TRAFFIC FILES
command to list the traffic files stored in the
system.
6 Then use the TRAFFIC PRINT command to print
the files.
G-1
Traffic Report Options - Part 1 Traffic Report Options - Part 2

Sections to Include In Traffic
Option Value Value
Report
Time Slot 1 Active (Yes/No) Route Plans (Yes/No)
Start Time 1 (hh:mm: or blank)
Stop Time 1 (hh:mm: or blank)
Time Slot 2 Active (Yes/No) Route Lists (Yes/No)
Time Slot 3 Active (Yes/No) Routes (Yes/No)
Time Slot 4 Active (Yes/No) Trunk Groups
Time Slot 5 Active (Yes/No) Trunks (Yes/No)
Time Slot 6 Active (Yes/No) Links (Yes/No)
Period Length (15, 30, or 60 Groups of Links (Yes/No)
minutes)
Usage Units (Erlangs or CCS) Channels (Yes/No)
Autoprint (Yes/No) DTMF Receivers (Yes/No)
Max. No. of Traffic Files (0 to 10) Data Transceivers (Yes/No)
Modem Groups (Yes/No)
Data Station Groups
(Yes/No)
Attendant Groups (Yes/No)
Attendant Consoles
(Yes/No)
Attendants (Yes/No)
G-2 MCD Basic I&M Lab Workbook_6.0_1.doc

Scheduler
Appendix H: Scheduler
Lab 1 – Scheduling an Event

In the lab, you will be using the Maintenance and Diagnostics > Scheduler form.
1 Using either one of your phones or the Attendant The system is in day mode.
Console, put the system into day mode.
2 In the Scheduler form, program the Scheduler to The Scheduler is
put the system into Night 1 mode in 5 minutes for programmed to go into Night
today only. 1 mode in five minutes.
3 Wait 5 minutes. Using either one of your phones or The system is in Night 1
the Attendant Console, check the system’s mode. mode.
H-1
H-2 MCD Basic I&M Lab Workbook_6.0_1.doc

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MCD Basic Installation and Maintenance Lab Workbook

Module 11: Troubleshooting the System and the Sets ......................................................11-1

Appendix B: Interconnect Restrictions ................................................................................ B-1

Module 2: Establishing Communications with the Controller

Lab 1 – Serial Connection to the 3300 ICP

FTP Server IP Address

Lab 2 – IP Connection to MCD

Step Task Expected Result 9

2-2 MCD Basic I&M Lab Workbook_6.0_1.doc

Step Task Expected Result 9

2-4 MCD Basic I&M Lab Workbook_6.0_1.doc

Step Task Expected Result 9

Lab 3 – Determining the Release Level and Active Software Load

2-6 MCD Basic I&M Lab Workbook_6.0_1.doc

Lab 4 – Extending the User Session Inactivity Period

Step Task Expected Result/Observation 9

1 In the System Security Management form, select The System Security

Lab 5 – Checking for Alarms

• Maintenance and Diagnostics > Alarms > Alarm Details

• Maintenance and Diagnostics > Maintenance Commands

Step Task Expected Result/Observation 9

1 In the Alarm Details form, what alarms are

Clicking on the Alarm

2-8 MCD Basic I&M Lab Workbook_6.0_1.doc

Step Task Expected Result/Observations 9

By checking the Enable AutoComplete box, the

Step Task Expected Result/Observations 9

2-10 MCD Basic I&M Lab Workbook_6.0_1.doc

Lab 6 – Using the Mitel Integrated Configuration Wizard (MiCW)

In this lab, the MiCW is used to program:

• Date and Time (Lab 10)

• DHCP (Lab 11), except static for E2T

Step Task Expected Result 9

Step Task Expected Result 9

2-12 MCD Basic I&M Lab Workbook_6.0_1.doc

Step Task Expected Result 9

Step Task Expected Result 9

2-14 MCD Basic I&M Lab Workbook_6.0_1.doc

Step Task Expected Result 9

Step Task Expected Result 9

2-16 MCD Basic I&M Lab Workbook_6.0_1.doc

Step Task Expected Result 9

Step Task Expected Result 9

2-18 MCD Basic I&M Lab Workbook_6.0_1.doc

Steps 24 – 31 are optional. They verify the programming results.

Step Task Expected Result 9

The remaining steps are for an E2T, if applicable.

Step Task Expected Result 9

32 Navigate to the Hardware > Hardware The Hardware Compute Cards

Step Task Expected Result 9

40 Select Add. The DHCP Static IP add

2-20 MCD Basic I&M Lab Workbook_6.0_1.doc

Lab 7 – Changing IP Information

Step Task Expected Result 9

1 Example values after

Step Task Expected Result 9

This field is on the CXi only.

Step Task Expected Result 9

3 In the Maintenance Commands form, System Reset In Progress…is

2-22 MCD Basic I&M Lab Workbook_6.0_1.doc

Step Task Expected Result 9

Lab 8 – Retrieving the System License

Step Task Expected Result 9