15.

Menerapkan kepemimpinan dan manajerial

(Use of leadership and managerial )

1. It is the Master's responsibility to ensure that:

A. All information reagrding the onboard training is given to the ship manager
2. Master of every ship must provide:
A. A link between the shipboard training officer and the company training officer
ashore
3. Onboard training should be organised in such a way that:
A. It is an integral part of the overall training plan
4. The majority of convensions adopted under the auspices of IMO fall into which of the
three main categories:
A. Maritime Safety, Prevention of Marine pollution, Liability and compensation
5. To maintain good relationship among the crew on board a vessel, one must be:
A. Understanding, Co-operative, and have respect from both sides
6. Why is it important to have good relationship on-board a vessel?
A. It leads to better work performance and positive atmosphere among the crew
7. Why is it important to make weekly/routine rounds in the accomodation areas?
A. To ensure that cabins and common spaces are maintained in a clean, safe and
hygienic condition
8. All necessary information for the next port of call should be:
A. Procured before departure from a port
9. An emergency situation on board must be reported to the company by:
A. The fastest means available

10. If Master finds reason to doubt whether the agent is giving the vessel's interest full
and proper attention he should:
A. Investigate the matter carefully and report the findings to the company
11. Prior to arrival at a US port from a foreign port, as per present regulation, the USCG
requires:
A. 96 hours notice of arrival
12. Prior to ordering stores for any department;
A. Ask the departmental head for a list of store to be ordered
13. Proper and accurate inventory of stores should be maintained inorder to:
17. Competency Use of leadership and managerial b. Order the required stores
c. Report to the office
1. All necessary information for the next port of call should be: d. Show to the port authorities
a. Procured before departure from a port
b. Procured during the voyage prior arrival at the next port 11. Quantitative approaches for decision-making are most often
c. Procured on arrival at the next port associated with
d. Requested on email a. programmed decision making
b. complex decisions with controlled environments
2. All of the following describes planning except c. decisions made by team leaders
a. deciding in advance what is to be done in the future d. decisions made by first line supervisors
b. a road map for managers
c. a process perform by senior managers only 12. Representative of the port authorities should always receive
d. a continuous process the best possible treatment:
a. For ship's clearance to take place quickly and without
3. An efficient manager will complications
a. be persistent in eliminating the grapevine b. Because you always have some faults in arrival/departure
b. acknowledge the presence of the grapevine documents
c. acknowledge the presence of the grapevine c. Because the ship's trading certificate are not normally in order
d. fire those who exchange news through the grapevine d. Because you have undeclared dutiable items in excess of
e. not be attuned to the grapevine permitted on board

4. An emergency situation on board must be reported to the 13. The contemporary management theories discussed in the text
company by: have which of the following in common?
a. The fastest means available a. freedom of employees to act
b. The Telex to have a record b. the presence of predictable events in the organization
c. The email to save cost c. recognition of the complexity of the environment
d. The Sat-C d. realization that organizations will eventually fail

5. In the decision-making process, a manager should 14. The doctrine of captain of the ship is exhibited in
a. develop an alternative course of action a. navy hospitals
b. develop as many alternatives as possible b. nursing homes
c. ensure that all employees contribute alternatives c. operating rooms
d. limit the number of choices d. sports medicine

6. It is the Master’s responsibility to ensure that: 15. The office phone, fax, telex and after office hours telephone
a. concerned personnel carry out the on-board traing numbers can be found in:
progamme effectively a. The Ship's emergency contingency manual
b. All information egarding the onboard training is given to the b. Vessel health, safety and environment manual
ship manager c. Vessel operation manual
c. All personnel participate in the training at the same time d. Radio log book
d. safety equipment is not used during the training
16. The responsible person for maintaining budget on board
7. One of the more difficult tasks for a manager when he or she is normally is:
coordinating activities is a. Master
a. securing cooperation b. Chief Engineer
b. identifying the activities c. Chief Officer
c. utilizing automation d. Chief Steward.
d. planning the coordination effort
17. The two dimensions of leadership which emerged from the
8. Prior to ordering stores for any department; Leader Behavior Description Questionnaire were ‘consideration’
a. The store inventory should be checked so that you order and ‘________’
only the items required a. Energizing
b. Consult the ISSA catalogue to ascertain what stores are b. Initiating structure
available for ordering c. Deliberate
c. Consult the ISSA catalogue and order whatever is available but d. Commanding
not on board
d. Ask the departmental head for a list of store to be ordered 18. The ________ leadership style is an expression of the leader’s
trust in the abilities of his subordinates
9. Proper and accurate inventory of stores should be maintained a. Participative
inorder to: b. Delegative
a. Control the ship’s budget c. Authoritarian
b. Order the required stores d. All of the above
c. Report to the office
d. Show to the port authorities 19. To maintain good relationship among the crew on board a
vessel, one must be:
10. Proper and accurate inventory of stores should be maintained a. Understanding, Co-operative, and have respect from both
inorder to: sides
a. Control the ship's budget b. Strict and authoritative while giving orders
c. Polite and diplomatic while talking to crew members a. It leads to better work performance and positive
d. Give authority to others atmosphere among the crew
b. It will prevent accidents from happening
20. Vertical coordination is comparable to horizontal c. It encourages crew to extend their contract
coordination because d. Crew comes to know each others problems
a. both involve departments and persons on the same
organizational level 30. Why is it important to make weekly/routine rounds in the
b. both involve departments at varying levels of the organization accomodation areas?
c. both involve other departments a. To ensure that cabins and common spaces are maintained
d. neither requires communication efforts in a clean, safe and hygienic condition
b. To search for any contraband goods hidden on board
21. Where will you normally find the ship's documents including c. It is a requirement as per flag state
Crew Passports and CDC on board a vessel? d. To check for alcohol in cabins
a. Ship's Office
b. Master's cabin
c. On the bridge
d. Telly clerk room

22. Which is the most important factor in the safety awareness of

the ships crew?
a. The level of emergency-preparedness
b. The safety awareness of the senior officers
c. The shipboard training provided
d. The quality of emergency drills

23. Which of the following best describes management?

a. the process of coordinating people to achieve the
organization’s purpose
b. the process of coordinating resources to achieve certain results
c. getting things done through and with technical resources

24. Which of the following best describes negligence?

a. doing what a reasonable person would not do
b. not doing what a reasonable person would have done
c. the commission of an act
d. doing what a reasonable person would not do, and not
doing what you should do

25. Which of the following is most likely to influence changes to

emergency plans and procedures?
a. The design and layout of the ship
b. The ISM Code
c. MARPOL
d. The safety requirements of the USCG

26. Which of the following is not a major management

dimension?
a. being a good boss
b. being a competent subordinate
c. being a public spokesperson for the organization
d. maintaining satisfactory relationships with others

27. Which of the following will be reported to a company on the

emergency phone?
a. All accidents where crew are injured or killed
b. All arrival and departure time from port
c. All cases concerning cargo shortages
d. All near misses

28. Who is responsible for the safe keeping of the ship's

documents?
a. Master
b. 3rd Officer
c. Chief Engineer
d. Chief Officer

29. Why is it important to have good relationship on-board a

vessel?
 A. Control the ship's budget
14. Representative of the port authorities should always receive the best possible
treatment:
A. For ship's clearance to take place quickly and without complications
15. The office phone, fax, telex and after office hours telephone numbers can be found in:
A. The Ship's emergency contingency manual
16. The responsible person for maintaining budget on board normally is:
A. Master
17. Where will you normally find the ship's documents including Crew Passports and
CDC on board a vessel?
A. Master's cabin
18. Which of the following will be reported to a company on the emergency phone?
A. All accidents where crew are injured or killed

19. Which of these is not a principle of great man theory?

A. A great leader is only great in certain situations.

20. In leadership trait theory what is a trait?

A. A list of key characteristics that makes a leader great.

21. What is Skinner's A-B-C of behaviourism?

A. Antecedents-behaviour-consequences
22. Contingency theory is based on the assumption that the ideal leader:
A. Shapes their leadership style depending on the situation.
23. A transactional leader is one who:
A. Does deals with people in order to get them to do things the leader wants
24. What is a transformational leader?
A. A leader who inspires the workers to new levels by offering them a vision of a
better future.
25. What is post-heroic leadership theory?
A. A theory which states that there is too much emphasis on leaders and more
attention should be placed on followers.
26. What is the social construction of leadership?
 A. What counts as good leadership is a construction of the perceptions of the
followers.
27. Which of the following statements concerning the rational and emotional
aspects of leadership is false?
A. Leadership includes actions and influences based only on reason and logic
28. To many, the word management suggests
A. Efficiency

29. According to the text, leadership is often more associated with

A. Chan
30. This is a conventional distinction made between managers and leaders.
A. Managers maintain while leaders develop
31. Which of the following statements about leaders versus managers is false?
A. Leaders are thought to do things right, managers do the right things
32. According to the text, which of the following statements is true?
A. Leadership and management have some unique functions with an area of
overlap
33. What best describes the leader-follower relationship?
A. Leadership and followership merge and are linked concepts
34. Ideal leaders according to a survey were commonly characterized as all of the
following except
A. Cooperative
35. According to a survey research by Judith Rosener, in terms of their
leadership experiences,
A. Women helped subordinates develop commitment for broader goals than their
own self-interest

36. What term did Rosener coin to describe how some women leaders encouraged
participation and shared power and information, but went far beyond what is
commonly thought of as participative management?
A. Interactive leadership
37. Women leaders’ interactive leadership style developed
A. Due to their socialization experiences and career paths
38. According to female executives, what is the major factor that prevents
senior female executives from advancing to corporate leadership?
A. Male stereotyping and preconceptions
39. According to female executives. Which of the following factors least
prevents women from advancing to corporate leadership?
A. Women not being in the pipeline long enough
40. Most male ceos attribute the paucity of women in corporate leadership roles to which
of the following?
A. Male stereotyping and preconceptions
41. According to a recent study, one of the general factors that explains the shift toward
more women leaders is that women themselves have change
It is evident in all except:
A. A trend toward less stereotypically masculine characterizations of
leadership
42. The symbolic message often intended by appointment of women to
important leadership positions is evidence of the fact that
A. Culture has changed

43. Which of the following statements concerning the reflection component of the AOR
model is false?
A. Leaders are always aware of the value of reflection in
leadership development
44. What describes a kind of learning between the individual and the environment in
which learners seek relatively little feedback that may significantly confront their
fundamental ideas or actions?
A. Single-loop learning

45. Confronting one’s beliefs, inviting others to challenge you and working on personal
blind spots are aspects of the process of
A. Double-loop learning
46. Mastering _____ can be thought of as learning how to learn.
 A. Double-loop learning
47. People who become leaders in any field tend to first stand out by virtue of their
A. Interpersonal skills
48. In an organization, one can gain valuable perspectives and insights through close
association with an experienced person willing to take one under his/her wing. Such
an individual is often called a
A. Mentor

49. The process by which an older and more experienced person helps to socialize and
encourage younger organizational colleagues is called
A. Consulting

50. How are mentorees benefited in a mentoring relationship?

A. By gaining an influential ally and by learning about the subtler aspects of
organizational ethics

51. What is seen as an investment that can help change counterproductive behavior, often
interpersonal, that threatens to derail an otherwise valued manager?
A. Mentoring
52. The proper way to correct a mistake in the logbook is to __________.
A. Draw one line through the entry, rewrite, and initial the correction

53. Your vessel is in a foreign port and you find that one of the crew members has been
incarcerated for drunkenness. The Official Logbook shows that the seaman doesn't
have funds to cover the costs of the fine. Which action should the Master take?
A. Pay the seaman's fine.

54. An alien crewmember with a D-1 permit leaves the vessel in a foreign port and fails to
return. The first report you make should be to the __________.
A. Immigration Service
55. Your vessel is on an extended foreign voyage. Several vacancies have occurred in
your unlicensed crew through sickness and repatriation. Which statement is correct?
A. Qualified aliens may be employed to fill the vacancies.
56. While a vessel is in a foreign port where there is no American Consul, a seaman
becomes violent prior to sailing. The Master should __________.
A. Put the seaman in irons and sail to the next port where there is an American
Consul
57. A seaman is entitled by law to a release from Foreign Articles when __________.
A. The vessel is overloaded

58. A vessel arrives in a foreign port and the Master is informed that the vessel is being
sold to foreign interests. The new owners request that the crew remain on board to
complete the voyage. Under these circumstances, the crew __________.
A. Has the right to an immediate discharge and transportation to original port of
engagement

59. Who is responsible for providing urine specimen collection kits to be used following a
serious marine incident?
A. The marine employer
60. If there are any changes in the crew in a foreign port, the changes will be made by
A. The Master on the Shipping Articles
61. The damage to a vessel is over $25,000. Who must notify the nearest Coast Guard
Marine Safety or Marine Inspection Office as soon as possible?
A. The Master of the vessel
62. A seaman lost his continuous discharge book during the voyage. Upon discharge
from Articles, he should be issued a __________.
A. Certificate of Discharge with the white copy forwarded to the Commandant

63. A seaman about to be discharged has a Continuous Discharge Book. Which statement
is TRUE?
A. The record of entry in the book must be submitted to the Coast Guar

64. Total responsibility for shipping and discharging the seamen is that of the
A. Master of the vessel
65. Which action will take place if a crew member is replaced in a U.S. port after foreign
articles have been signed, and the ship proceeds foreign?
A. The name of the new man is added to the articles but not to the Certified Crew
List.
66. The owner, agent, Master or person-in-charge of a "T-Boat" involved in a marine
casualty causing injury that requires professional medical treatment must
A. All of the above
67. What requires a Report of Marine Accident, Injury or Death?
A. All of the abov
68. Operators of Uninspected Passenger Vessels are required to keep their Coast Guard
License aboard __________.
A. Only when carrying passengers for hire
69. You have completed a Dangerous Cargo Manifest for dangerous cargoes loaded on
boar It should be kept in a conspicuous location __________.
A. On or near the bridge
70. You are steaming in a heavy gale and find it necessary to heave to. Under most
circumstances, this is best done by __________.
A. Taking the sea fine on the bow and reducing the speed to the minimum to hold
that position
71. The document which shows a vessel's nationality, ownership, and tonnage is the
A. Certificate of Documentation
72. The official identification of a vessel is found in the __________.
A. Certificate of Documentation

73. The term bullwhip effect is most closely related to:

A. Demand variations
74. Cross docking results in cost savings associated with
A. Ordering goods

75. Which one is not a requirement of effective supply chain management?

A. Low cost

76. The term "3PL" is most closely associated with

 A. Outsourcing

77. The letters RFID are most closely associated with

A. Tracking items

78. Which one of these would have a negative impact on inventory costs?
A. Bullwhip effect

79. Which one is not a reason for increased emphasis on supply chain management?
A. The need to improve internal operations
80. Which of the following statements concerning manufacturing and service
organizations is generally true?
A. In many service organizations customers themselves are inputs to the
transformation processes.
81. Operations typically differ in terms of volume of output, variety of output, variation in
demand or the degree of ‘visibility’ (ie, customer contact) that they give to customers
of the delivery process. Please match the following element with the most appropriate
of the above dimensions. Low unit costs are most closely matched to:-
A. Volume
82. Which of the following is an implication of low variety?
A. Low unit cost

83. In a service organisation faced with variable demand the Operations Manager can
help smooth demand by:
A. Scheduling work shifts to vary workforce needs according to demand

84. When developing the operations strategy one of the most important considerations is
that it:
A. Supports the overall competitive strategy of the company

85. A order qualifying characteristic could be described as :

A. A factor which significantly contributes to winning business
86. Expansion by acquisition of suppliers and customers, illustrates which of the
following strategies
A. Vertical integration strategy
87. Process design or redesign is most important when
A. Competitive priorities have changed

88. Service shops are characterised as which of the following?

A. Some customer contact, a degree of customisation and some staff discretion
89. A big advantage of a process layout is
A. Its flexibility

90. As production systems move from projects to batch production to mass production to
continuous production
A. Products become more standardised

91. Which one of the following reactive alternatives would typically be best to implement
a chase strategy for a manufacturing firm?
A. Increase overtime to satisfy peaks in demand
92. Buffer inventory is required as :
A. Compensation for the uncertainties inherent in supply and demand
93. At a strategic level, the essential role of inventory is to support :
A. Quality, dependability, flexibility, cost and speed
94. Where demand is uncertain, a key purchasing objective will be :
A. Fast delivery

95. In lean systems, if a defective product if found, which of the following is generally
NOT done?
A. The defective unit is passed on to the next workstation

96. Which of the following illustrates an activity that does not add value?
A. Accumulating parts in front of the next work centre
97. Job design does not involve which one of the following considerations :
A. Ignoring where the job is located
98. Within a typical behavioural model of job design, which of the following would be
considered as representing core job characteristics?
A. Task identity / task significance / autonomy

99. When a worker has a say in the work methods that he/she wishes to utilise in his/her
job is characterised by :
A. Autonomy

100. Which of the following is NOT considered effective in achieving and maintaining
service quality?
A. Increasing supervision of service providers

101. A quality variable

A. May be measured on a continuous scale
102. Which of the following is an indirect benefit of improved quality?
A. Improved image
103. A ‘moment of truth’ is NOT
A. When the customer is forming an opinion about the efficiency of the service
B.
104. Proactive quality management includes the concept of
A. Highlighting problems to help solve them

105. Zero defects in manufacturing

A. Is the goal of TQM
106. Which of the following represent reasons for globalising operations?
A. All of the above

107. Which of the following is not a key activity of an operations manager?

A. Managing cash flows
108. Which of the following is not true regarding the differences between goods and
services?
A. Patents do not protect services
 109. Service organizations generally
A. Locate in close proximity to the customer
110. The following terms - interchangeability of parts, division of labour, highly
repetitive tasks - best focus on ____.
A. Cost and efficiency

111. Which of the following is generally related to service operations?

A. Need for flexible capacity

112. Which function typically employs more people than any other functional area?
A. Marketing

113. The ____ of a firm defines its reason for existence.

A. Strategic mission
114. The ____ describes where the organization is headed and what it intends to be.
A. Strategy development
115. A company’s mission statement
A. Describes in specific terms what the company expects to accomplish

116. Which of the following statements is false?

A. There are two possible operations objectives (cost and speed).

117. Who is responsible for the safe keeping of the ship's documents?
a. Master

USE OF LEADERSHIP AND MANAGERIAL

1. In the decision-making process, a manager should
a. Develope as many alternatives as possible

2. The doctrine of captain of the ship is exibited in

a. Operating rooms

3. Quantitative approaches for decision-making are most often associated with

a. Complex decisions with controlled environmentrs

4. Which of the following best describes management?

a. The process of coordinating resources to achieve certain results
5. Which of the following is Not a major management dimension ?
a. Being a public spokesperson for the organization

6. All of the following describes planning Except :

a. A process perform by senior managers only

7. The examination of characteristics relating to leadership, such as enthusiasm, verbal skills,

creativity,critical thinking ability, and self-confidence, is referred to as a :
a. Traits approach

8. The two dimensions of leaderships which emerged from the Leader Behavior Description
Questionnaire were ‘consideration’ and ‘
a. Commanding
b. Initiating structure
c. Deliberate
d. Energizing

9. One of the more difficult tasks for a manager when he or she is coordinating activities is :
a. Securing cooperation

10. An efficient manager will :

a. Not be attuned to the grapevine

11. The contemporary management theories discussed in the text have which of the following in
common ?
a. The presence of predictable events in the organization

12. The________ leadership style is an expression of the leader’s trust in the abilities of his subordinates
a. Delegative

13. What is the most important factor in the master's ability to make good decisions in an emergency ?
13. What is the most important factor in the master's ability to make goo decisions in an emergency ?

a. Feedback from the crew

14. Which of the following is not considered to be an effective communicative competency for discussion leaders ?

a. Effective group leaders express individual-centered concern

15. What is referent power in leadership ?

a. Power that is based on attraction or identification with another person

16. What is the ISM code ?

a. The ISM code is an International standard for safe management and operation of ship and for pollution prevention

17. Which of the following has been identified as a source of power in leadership ?

a. All of the above

18. What can cause crewmembers to abdicate their safety roles ?

a. Lack of leadership

19. Which of the following assumption is characteristic of contingency approaches to leadership ?

a. Group situations vary with different situations, requiring different leadership styles