Training Handover

After 2 weeks classroom / test environment / floor buddy session

Competencies:

General Knowledge

Basic, Intermediate, Advance

WFD – Logging in/ out

Phone – Logging in, Inbound calls, Outbound calls, transferring calls, Hold, logging Out

Wallboard – checking

Using Wiki

Nexus:

Ticket search

Creating Tickets

Completing

Cancelling

Checking / Updating ETA

CMC Syd e-mails

Device Alerts, Duplicates, Allocated Partials

Dashboard Tasks

CMC Escalation e-mails