H : Good afternoon, National Library, how may I help you? K : I need to read a book, actually, the title is Sapiens, written by Yuval Noah Harari. Is the book still available? H : Alright, may I know your membership ID? K : Sure thing. It is D34G5X. H : D34G5X. K : Yes, correct. H : Your name is Mr. Klemens, right? K : Yes, you are right. H : Based on your request, I need to check it on the database first, could you please give me a minute? I'm sorry, I'm afraid that that book is not available at the moment. Let me recommend you another title? K : I'm listening. H : At the moment, we have "Homo Deus". The book is also written by the same author. Do you want me to issue the book? Based on our term, you can borrow this book for 7 days. K : Oh, thank you. I do really want to read that book as well. But, it seems that these books are actually a sequel. I need to read the Sapiens first. H : Indeed. I need to inform you that the Sapiens book will be returned in the next 3 days. Could you please call us back on this Saturday? K : Oh great, thank you for your information. I will call you back, then. H : Is there anything else that I can help you with? K : Not for now, thanks. H : You are welcome, have a good day. ----------------------