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From: Jerry Elis <{ellis@blaneindustries.com> Date: April 22 Subject: Temporary buiiding Attachment: C-90_form_Ells Dear Mr. Finley, I've attached the form with the information you requested in your e-mail. However, 'm concerned that there will not be enough space for my team. In addition to the workers themselves and their desks, the IT department also stores all of the equipment that is borrowed by other departments. | heard that you plan to have the six lawyers from the legal department an our floor as well. Prior to the move to the Dalton Building, please find another spot for these employees so that my team is not crowded. Thanks! Jewry Elis 4186. What should employees do on May 142 4189, Where has Mr Finley assigned the company’s (A) Confirm a moving time lawyers to work? (8) Pick up packing materials (A) On the 6th floor (C) Take the day off (B) On the 7th floor (©) Ding personal tems home (©) On the oth floor (0) On the ath floor 187. According to the assignment, who will oversee ‘the relocation on the floor above the finance ‘190. What does Mr. Ellis ask Mr. Finley to do? team? (A) Find anew storage area (A) Ms. Johnson (6) Postpone a moving date (8) Ms. Ramsey (C) Complete the attached form (©) Mr. Vaughn (0) Reassign some workspaces {D) Mr. Ellis 188, What did Mr Elis send to Mr Finley? (9 A list of furniture {(8)A budget summary (©) A signed lease (0) A staff directory .G0.ON 70 THE NEXT PAGE, cone TEST 93Questions 191-195 refer to the following letter, e-mail, and coupon. March 8 Dear Ms. Turner, Centennial Supplies is the area’s leading supplier of hotel housekeeping needs. Our range of sheets, pillowcases, blankets, and mattress protectors provide luxury and comfort to your guests, and they're easy to clean. ‘Mingara Hotel could surely benefit from using our products, According to a recent industry-wide survey, customers prefer our products to those of our competitors at a rate of two to one. One of our sales representatives would be happy {0 bring over some samples for you to view, and I can also send you a product catalog. Simply reply to this e-mail address for more information. ‘Warmest regards, Savannah Galway Business Development Manager, Centennial Supplies i To: Savannah Galway From: Phillip Santiago Date: Maren 18 Subject; Pilowcases Dear Ms. Galway, | appreciate your understanding regarding the issue with my department. This is the first shipping error we've had in months, but it affected everyone in the Somerton delivery area. Unfortunately, some of the boxes in the warehouse were mislabeled, so my team sent the wrong sizes to several corporate customers. Replacements have already been sent, but | think it would be best if you could also call the affected customers to personally apologize. | would do it myself, but the customers already know you. During that call, please also ask customers whether they would like a $25 voucher for a future purchase or an additional free product with a value of $25. For anyone who chooses the product, just let me know, and | will send it by express mail. | have put new procedures in place to help avoid this mislabeling problem in the future. Phillip Santiago 94 BBA Se Ae oon 2Ae191. 192. 193. Centennial Supplies Credit Voucher: $25 1 ' ' ' ' ' 1 ' ' ' 1 ' What is mentioned in the letter as a feature of Centennial Supplies’ products? (A) They won an industry award, (8) They are made with all natural ingredients. (©) They can be cleaned easily. {D) They are used in hotels around the world. What is the purpose of Ms. Galway's letter? (A) To encourage Ms. Turner to consider some products (8) To apologize for a problem with the business (©) To congratulate her on an achievement (0) To offer her a position at Centennial Supplies Where does Mr. Santiago most likely work? (A) In a reception area (6) Ina call center (©) Ina research laboratory (©) Ina storage facility Issued to: Addison Turner, Mingara Hotel Reason for Issue: Shipping Problem Valid toward all Centennial Supplies orders. No expiry date. Can be combined with other offers. |. What did Ms. Turner most likely do while speaking to Ms. Galway? (A) Requested some product samples {@) Selected between two options (©) Updated her delivery address (0) Confirmed a schedule change 3. What is suggested about Mingara Hotel? (A) Its manager has recently changed. {® tis located in Somerton. (0) lis quests made a complaint. (0) Itis a tong-time customer of Centennial Supplies 80.ON TO THE NEXT PAGE, ONT NOT Te 95 04881Questions 196-200 refer to the following advertisement, online review, and article. Bliss Coffee House Reopening Event Saturday, April $-Friday, April 9 Now under new ownership. Come celebrate with us! ‘With freshly brewed coffee, homemade soup, toasted sandwiches, and decadent desserts, there's something for everyone at Bliss Coffee House. During our reopening ‘event, all customers can receive a free reusable cotlee mug. 1521 8th Street - Philadelphia, PA 19108 - 267-555-3162. Call 267-555-3163 to inquire about our of-ste catering service for special events. AO ©. mening scr conPrncianostomaton saps Sie Si cad nemrnetemceenreeesdl Bliss Coffee House 1521 Bth Street Philadelphia, PA 19108 Contact: 267-555-3162 Reviewed by: Regina Whitmore Rating: 8.5/0 Posted: April 5 ‘This coffee shop has a cozy interior with plenty of comfortable chairs and sofas. The service was fast, and the staff was friendly. They use high-quality coffee beans in their drinks, but the options for both drinks and food were very limited. (Open on Weekends: Yes Catering Available: Yes Private Rooms: No Serves Hot Food: No ‘Access: Yes 96 ea 89 He cc0H 2A.Philadelphia Daily Tribune April 8 Bliss Coffee House by Liam Ritter ‘The joyful décor of Bliss Coffee House is not only visually appealing, but it has also been designed to minimize noise throughout the site due to the strategic arrangement of the seating as well as the heavy use of sound-absorbing, 0.1531 furnishings. As a result, Bliss Coffee House is an excellent place to have a relaxed conversation or to get some work done. The s ‘aff’ members who served me yesterday were knowledgeable and friendly. I also thought that the prices were very reasonable, considering the generous portions. If you're looking for a local hangout spot, it would be worth your while to give Bliss Coffee House a chance. Address: 1521 8th Street Hour of Operation: A.M.-8 PM. Daily Deseription: Specialist in gonrmet coffee drinks 196. What is suggested in the advertisement about Bliss Coffee House? (A) It hae undergone a renovation. (@) It has been acquired by a new owner. (C) It has moved to a new site. (0) It was nominated for an award. 197. What is true about Ms. Whitmore's review? (A) It included details that contradict the advertisement. (B) It contained a recommendation of what to order. (©) It made note of a recent price change. (0) It gave the coffee shop the highest possible rating, 198. What change would Ms. Whitmore most likely want to see at Diiss Coffee House? (A) Putting more people on a shift (8) Providing additional seating on site (©) Adding a wider variety of items (0) Training staff members more thoroughly 199. Why was the article written? 200. (A) To recommend a coffee shop (@) To outline the effecte af an ecanamic palicy (0) To highlight a purchasing trend (0) To introduce a coffee shop's owner What is implied about Liam Ritter? (A) He found out about a coffee shop through an ad (8) He ordered the coffee shop’s most popular drink. (©) He has visited Bliss Coffee House several times. (0) He was eligible to receive a free gift. Stop! This is the end of the test. If you finish before time is called, you may go back to Part 5, 6, and 7 and check your work. restos 97,